conclusion
The insignificant variables (corporate identity, public relation and trustworthiness) were excluded from equation 1. After excluding the insignificant variables from the model equation 1, the final equation becomes as follows;
Customer loyalty = α + 0.074 (Brand image) + 0.991 (Perceived quality) + €
The above equation suggests that a 1 unit increase in brand image is likely to result in 0.074 units increase customer loyalty. In comparison, 1 unit increase in perceived quality can result in 0.991 units increase in customer loyalty.
To further explore the results, the demographic variables’ data were cross-tabulated against the respondents’ responses regarding customer loyalty using SPSS. In this regards the five demographic variables; gender, age group, annual income, marital status and education level were cross-tabulated against the five questions regarding customer loyalty to know the difference between the customer loyalty of five-star hotels of UK based on demographic differences. The results of the cross-tabulation analysis are given in the appendix. The results are graphically presented in bar charts too, which are also given in the appendix.
The gender was cross-tabulated against question 1 to 5 of the questionnaire to identify the gender differences between male and female respondents’ responses regarding customer loyalty of five-star hotels of the UK. The results indicated that out of 100 males, 57% were extremely agreed that they stay at one hotel, while out of 100 females, 80% were extremely agreed they stay at one hotel. This shows that in comparison with a male, females were more agreed that they stayed at one hotel and were found to be more loyal towards their respective hotel brands.
The cross-tabulation results further indicated that out of 100 males, 53% agreed that they always say positive things about their respective hotel brand to other people. In contrast, out of 100 females, 77% were extremely agreed. Based on the results, the females were found to be in more agreement than males that they always say positive things about their respective hotel brand to other people.
It was further found that out of 100 males, 53% were extremely agreed that they recommend their hotel brand to others, however, out of 100 females, 74% were extremely agreed to this statement. This result also suggested that females were more in agreement than males to recommend their hotel brand to others.
Moreover, it was found that out of 100 males, 54% were extremely agreed that they don’t seek alternative hotel brands, while out of 100 females, 79% were extremely agreed to this statement. This result also suggested that females were more agreed than males that they don’t seek alternative hotel brands, and so were found to be more loyal than males.
Furthermore, it was identified that out of 100 male respondents 56% were extremely agreed that they would continue to go to the same hotel irrespective of the prices, however out of 100 females 79% were extremely agreed. Based on this result, it was clear that females were more agreed than males that they would continue to go to the same hotel irrespective of the prices, so females were found to be more loyal than males.
After cross tabulating ‘gender’ against the response of the 5 questions regarding customer loyalty the females were found to be more loyal customers of the five-star hotel brands than males as they were found to be more in agreement than the man that they stay at one hotel, always say positive things about their hotel brand to other people, recommend their hotel brand to others, don’t seek alternative hotel brands and would continue to go to the same hotel irrespective of the prices.
Afterward, the second demographic variable, ‘age groups’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify the difference between the customer loyalty of customers of different age groups. The results indicated that out of 78 respondents between 20 to 35 years of age, 61.5% were extremely agreed that they stayed at one hotel. While out of 113 respondents who were between 36 to 60 years of age, 72.6% were extremely agreed that they always stay at one hotel. However, out of 9 respondents who were above 60 years of age, 77.8% agreed that they always stay at one hotel. This indicated that customers of 36-60 and above 60 age groups were more loyal to their hotel brands as they were keener to stay at a respective hotel brand.
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The third demographic variable, ‘annual income’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify which of the customers were most loyal based on their respective annual income levels. The results indicated that out of 26 respondents who had annual income up to 30000 GBP, 84.6% were extremely agreed that they always stay at one hotel. However, out of 54 respondents who had annual income from 31000 to 50000 GBP, 98.1% agreed that they always stay at one hotel. Although out of 105 respondents had annual income from 50000 to 100000 GBP, 49.5% were extremely agreed that they always stay at one hotel. While out of 10 respondents who had annual income from 50000 to 1000000 GBP, 66.7% agreed that they always stay at one hotel. This indicated that customers of annual income levels from 31000 to 50000 GBP were more loyal to their hotel brands than the customers having other annual income levels.
Furthermore, the fourth demographic variable the ‘marital status’ was cross-tabulated against questions 1 to 5 of the questionnaire to understand the difference between married and unmarried respondents regarding customer loyalty of five-star hotels of the UK. The cross-tabulation analysis results indicated that out of 122 single respondents, 59.8% were extremely agreed that they stay at one hotel. However, out of 78 married respondents, around 82% of respondents agreed that they stay at one hotel. Thus, the married customers were more loyal to their hotel brands than unmarried customers because, in comparison, married customers prefer to stay at one hotel brand.
To proceed with the cross-tabulation results, out of 122 single respondents, 55.7% were extremely agreed upon always saying positive things about their hotel brands to other people. On the other hand, out of 78 married respondents, 79.5% were extremely agreed. Hence, upon evaluating the results, it can be said that married customers have more customer loyalty as they are in more agreement than singles. They always give positive feedback regarding their respective hotel brand to other people.
Subsequently, the fifth demographic variable, ‘education level’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify which of the customers were most loyal based on their respective education levels. The results indicated that out of 50 respondents who were diploma holders, 67.6% were extremely agreed that they always stay at one hotel. While out of 64 respondents who were graduates, 69.6% were extremely agreed that they always stay at one hotel. Although out of 22 respondents who were masters, 68.8% were extremely agreed that they always stay at one hotel. However, out of 2 respondents with doctorates, 50% were extremely agreed to always stay at one hotel. This indicated that customers who were graduates were more loyal than the customers with diplomas, masters, or doctorates.
Moreover, 66.2% of the diploma holders were extremely agreed that they always say positive things about their hotel brand to other people. In comparison, 64.1% of the respondents who were graduates were extremely agreed. However, 65.5% of the respondents who had masters were extremely agreed, and 50% of the respondents who had doctorates agreed with the statement. Based on this result customers having masters were the most loyal customers of their respective five-star hotel brands.
In this subsection, the findings of this study are compared and contrasted with the literature to identify which of the past research supports the present research findings. This present study based on regression analysis suggested that brand image can have a significant positive effect on the customer loyalty of five-star hotels in the UK. This finding was supported by the research of Heung et al. (1996), who also suggested that the hotel’s brand image can play a vital role in preserving a high ratio of customer loyalty.
Moreover, this present study also suggested that perceived quality was the second factor that was found to have a significant positive effect on customer loyalty. The perceived quality was evaluated based on; service quality, comfort, staff courtesy, customer satisfaction, and service quality expectations. In this regard, Tat and Raymond (2000) research supports the findings of this study. The staff service quality was found to affect customer loyalty and the level of satisfaction. Teas (1994) had also found service quality to affect customer loyalty. However, Teas also found that staff empathy (staff courtesy) towards customers can also affect customer loyalty. The research of Rowley and Dawes (1999) also supports the finding of this present study. The users’ expectations about the quality and nature of the services affect customer loyalty. A study by Oberoi and Hales (1990) was found to agree with the present study’s findings, as they had found the quality of staff service to affect customer loyalty.
The customers who had bachelor degrees and the customers who had master degrees were more loyal to the customers who had a diploma or doctorate.
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Truth be told, learning how to write a data analysis the right way can be tricky. This is, after all, one of the most important chapters of your paper. It is also the most difficult to write, unfortunately. The good news is that we will help you with all the information you need to write a good data analysis chapter right now. And remember, if you need an original dissertation data analysis example, our PhD experts can write one for you in record time. You’ll be amazed how much you can learn from a well-written example.
Don’t know what the data analysis section is or what it is used for? No problem, we’ll explain it to you. Understanding the data analysis meaning is crucial to understanding the next sections of this blog post.
Basically, the data analysis section is the part where you analyze and discuss the data you’ve uncovered. In a typical dissertation, you will present your findings (the data) in the Results section. You will explain how you obtained the data in the Methodology chapter.
The data analysis section should be reserved just for discussing your findings. This means you should refrain from introducing any new data in there. This is extremely important because it can get your paper penalized quite harshly. Remember, the evaluation committee will look at your data analysis section very closely. It’s extremely important to get this chapter done right.
Don’t know what to include in data analysis? Whether you need to do a quantitative data analysis or analyze qualitative data, you need to get it right. Learning how to analyze research data is extremely important, and so is learning what you need to include in your analysis. Here are the basic parts that should mandatorily be in your dissertation data analysis structure:
If you are reading this, it means you need some data analysis help. Fortunately, our writers are experts when it comes to the discussion chapter of a dissertation, the most important part of your paper. To make sure you write it correctly, you need to first ensure you learn about the various data analysis methods that are available to you. Here is what you can – and should – do during the data analysis phase of the paper:
For example, an outlier can be identified using a scatter plot or a box plot. Points (values) that are beyond an inner fence on either side are mild outliers, while points that are beyond an outer fence are called extreme outliers.
For example, the median is almost always used to separate the lower half from the upper half of a data set, while the percentage can be used to make a graph that emphasizes a small group of values in a large set o data.
ANOVA, for example, is perfect for testing how much two groups differ from one another in the experiment. You can safely use it to find a relationship between the number of smartphones in a family and the size of the family’s savings.
Analyzing qualitative data is a bit different from analyzing quantitative data. However, the process is not entirely different. Here are some methods to analyze qualitative data:
You should first get familiar with the data, carefully review each research question to see which one can be answered by the data you have collected, code or index the resulting data, and then identify all the patterns. The most popular methods of conducting a qualitative data analysis are the grounded theory, the narrative analysis, the content analysis, and the discourse analysis. Each has its strengths and weaknesses, so be very careful which one you choose.
Of course, it goes without saying that you need to become familiar with each of the different methods used to analyze various types of data. Going into detail for each method is not possible in a single blog post. After all, there are entire books written about these methods. However, if you are having any trouble with analyzing the data – or if you don’t know which dissertation data analysis methods suits your data best – you can always ask our dissertation experts. Our customer support department is online 24 hours a day, 7 days a week – even during holidays. We are always here for you!
Did you know that the best way to learn how to write a data analysis chapter is to get a great example of data analysis in research paper? In case you don’t have access to such an example and don’t want to get assistance from our experts, we can still help you. Here are a few very useful tips that should make writing the analysis chapter a lot easier:
Finally, don’t be afraid to make effective use of any quantitative data analysis software you can get your hands on. We know that many of these tools can be quite expensive, but we can assure you that the investment is a good idea. Many of these tools are of real help when it comes to analyzing huge amounts of data.
Finally, you need to be aware that the data analysis chapter should not be rushed in any way. We do agree that the Results chapter is extremely important, but we consider that the Discussion chapter is equally as important. Why? Because you will be explaining your findings and not just presenting some results. You will have the option to talk about your personal opinions. You are free to unleash your critical thinking and impress the evaluation committee. The data analysis section is where you can really shine.
Also, you need to make sure that this chapter is as interesting as it can be for the reader. Make sure you discuss all the interesting results of your research. Explain peculiar findings. Make correlations and reference other works by established authors in your field. Show your readers that you know that subject extremely well and that you are perfectly capable of conducting a proper analysis no matter how complex the data may be. This way, you can ensure that you get maximum points for the data analysis chapter. If you can’t do a great job, get help ASAP!
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2024 Theses Doctoral
He, Shengyi
The thesis covers two fundamental topics that are important across the disciplines of operations research, statistics and even more broadly, namely stochastic optimization and uncertainty quantification, with the common theme to address both statistical accuracy and computational constraints. Here, statistical accuracy encompasses the precision of estimated solutions in stochastic optimization, as well as the tightness or reliability of confidence intervals. Computational concerns arise from rare events or expensive models, necessitating efficient sampling methods or computation procedures. In the first half of this thesis, we study stochastic optimization that involves rare events, which arises in various contexts including risk-averse decision-making and training of machine learning models. Because of the presence of rare events, crude Monte Carlo methods can be prohibitively inefficient, as it takes a sample size reciprocal to the rare-event probability to obtain valid statistical information about the rare-event. To address this issue, we investigate the use of importance sampling (IS) to reduce the required sample size. IS is commonly used to handle rare events, and the idea is to sample from an alternative distribution that hits the rare event more frequently and adjusts the estimator with a likelihood ratio to retain unbiasedness. While IS has been long studied, most of its literature focuses on estimation problems and methodologies to obtain good IS in these contexts. Contrary to these studies, the first half of this thesis provides a systematic study on the efficient use of IS in stochastic optimization. In Chapter 2, we propose an adaptive procedure that converts an efficient IS for gradient estimation to an efficient IS procedure for stochastic optimization. Then, in Chapter 3, we provide an efficient IS for gradient estimation, which serves as the input for the procedure in Chapter 2. In the second half of this thesis, we study uncertainty quantification in the sense of constructing a confidence interval (CI) for target model quantities or prediction. We are interested in the setting of expensive black-box models, which means that we are confined to using a low number of model runs, and we also lack the ability to obtain auxiliary model information such as gradients. In this case, a classical method is batching, which divides data into a few batches and then constructs a CI based on the batched estimates. Another method is the recently proposed cheap bootstrap that is constructed on a few resamples in a similar manner as batching. These methods could save computation since they do not need an accurate variability estimator which requires sufficient model evaluations to obtain. Instead, they cancel out the variability when constructing pivotal statistics, and thus obtain asymptotically valid t-distribution-based CIs with only few batches or resamples. The second half of this thesis studies several theoretical aspects of these computation-aware CI construction methods. In Chapter 4, we study the statistical optimality on CI tightness among various computation-aware CIs. Then, in Chapter 5, we study the higher-order coverage errors of batching methods. Finally, Chapter 6 is a related investigation on the higher-order coverage and correction of distributionally robust optimization (DRO) as another CI construction tool, which assumes an amount of analytical information on the model but bears similarity to Chapter 5 in terms of analysis techniques.
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An understanding of the data analysis that you will carry out on your data can also be an expected component of the Research Strategy chapter of your dissertation write-up (i.e., usually Chapter Three: Research Strategy). Therefore, it is a good time to think about the data analysis process if you plan to start writing up this chapter at this ...
And place questionnaires, copies of focus groups and interviews, and data sheets in the appendix. On the other hand, one must put the statistical analysis and sayings quoted by interviewees within the dissertation. 8. Thoroughness of Data. It is a common misconception that the data presented is self-explanatory.
A data analysis dissertation is a complex and challenging project requiring significant time, effort, and expertise. Fortunately, it is possible to successfully complete a data analysis dissertation with careful planning and execution. ... To get a better understanding, you may review the data analysis dissertation examples listed below; Impact ...
In a dissertation, data analysis is crucial as it directly influences the validity and reliability of your findings. The scope of data analysis includes data collection, data cleaning, statistical analysis, and interpretation of results. ... An article that walks through a real-life example of qualitative data analysis, providing insights into ...
The results chapter (also referred to as the findings or analysis chapter) is one of the most important chapters of your dissertation or thesis because it shows the reader what you've found in terms of the quantitative data you've collected. It presents the data using a clear text narrative, supported by tables, graphs and charts.
How to Write a Results Section | Tips & Examples. Published on August 30, 2022 by Tegan George. Revised on July 18, 2023. A results section is where you report the main findings of the data collection and analysis you conducted for your thesis or dissertation. You should report all relevant results concisely and objectively, in a logical order.
Dissertation methodologies require a data analysis plan. Your dissertation data analysis plan should clearly state the statistical tests and assumptions of these tests to examine each of the research questions, how scores are cleaned and created, and the desired sample size for that test. The selection of statistical tests depend on two factors ...
include the type of study ("An Analysis") and the participants. Use of keywords will promote proper categorization into data-bases such as ERIC (the Education Resources Information Center) and Dissertation Abstracts International. Frequent Errors Frequent title errors include the use of trendy, elaborate, nonspecific, or literary
The first step in dissertation data analysis is to carefully prepare and clean the collected data. This may involve removing any irrelevant or incomplete information, addressing missing data, and ensuring data integrity. Once the data is ready, various statistical and analytical techniques can be applied to extract meaningful information.
nominal. It is important to know w hat kind of data you are planning to collect or analyse as this w ill. affect your analysis method. A 12 step approach to quantitative data analysis. Step 1 ...
QDA Method #3: Discourse Analysis. Discourse is simply a fancy word for written or spoken language or debate. So, discourse analysis is all about analysing language within its social context. In other words, analysing language - such as a conversation, a speech, etc - within the culture and society it takes place.
The data analysis process involves three steps: (STEP ONE) select the correct statistical tests to run on your data; (STEP TWO) prepare and analyse the data you have collected using a relevant statistics package; and (STEP THREE) interpret the findings properly so that you can write up your results (i.e., usually in Chapter Four: Results ).
A Data Analysis Plan (DAP) is about putting thoughts into a plan of action. Research questions are often framed broadly and need to be clarified and funnelled down into testable hypotheses and action steps. The DAP provides an opportunity for input from collaborators and provides a platform for training. Having a clear plan of action is also ...
The method you choose will depend on your research objectives and questions. These are the most common qualitative data analysis methods to help you complete your dissertation: 2. Content analysis: This method is used to analyze documented information from texts, email, media and tangible items.
Data Analysis Methods: Explain how you plan to analyze your collected data. This will depend on the nature of your data. For example, if you collected quantitative data, you might discuss statistical analysis techniques. ... An Example of Dissertation Methodology is as follows: Chapter 3: Methodology. Introduction. This chapter details the ...
The process of data analysis in secondary research. Secondary analysis (i.e., the use of existing data) is a systematic methodological approach that has some clear steps that need to be followed for the process to be effective. In simple terms there are three steps: Step One: Development of Research Questions. Step Two: Identification of dataset.
Applying Quantitative Data Analysis to Your Thesis Statement It's difficult—if not impossible—to flesh out a thesis statement before beginning your preliminary research. If you're at the beginning stages of your dissertation process and are working to develop your dissertation proposal, you will first need to conduct a brief but broad ...
You can seek a data analysis dissertation example or sample from CrowdWriter to better understand how we write it while following the above-mentioned points. Step 8: Reviewing and Editing. Reviewing and editing your data analysis chapter is crucial for ensuring its effectiveness and impact. By revising your work, you refine the clarity and ...
The analysis and interpretation of data is carried out in two phases. The. first part, which is based on the results of the questionnaire, deals with a quantitative. analysis of data. The second, which is based on the results of the interview and focus group. discussions, is a qualitative interpretation.
Score 94% Score 94%. 4.4 Writing the Data Analysis Chapter (s): Results and Evidence. Unlike the introduction, literature review and methodology chapter (s), your results chapter (s) will need to be written for the first time as you draft your thesis even if you submitted a proposal, though this part of your thesis will certainly build upon the ...
DATA PRESENTATION, ANALYSIS AND INTERPRETATION. 4.0 Introduction. This chapter is concerned with data pres entation, of the findings obtained through the study. The. findings are presented in ...
What Is Data Analysis? (With Examples) Data analysis is the practice of working with data to glean useful information, which can then be used to make informed decisions. "It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts," Sherlock Holme's proclaims ...
Before conducting any analysis on the data, all the data's reliability was analyzed based on Cronbach's Alpha value. The reliability analysis was performed on the complete data of the questionnaire. The reliability of the data was found to be (0.922), as shown in the results of the reliability analysis provided below in table 4.1.
In a typical dissertation, you will present your findings (the data) in the Results section. You will explain how you obtained the data in the Methodology chapter. The data analysis section should be reserved just for discussing your findings. This means you should refrain from introducing any new data in there.
Locating Methods Examples Find Dissertations that Cite a Core Methods Work You can conduct a cited reference search in the ProQuest Dissertations & Theses database.
The thesis covers two fundamental topics that are important across the disciplines of operations research, statistics and even more broadly, namely stochastic optimization and uncertainty quantification, with the common theme to address both statistical accuracy and computational constraints. Here, statistical accuracy encompasses the precision of estimated solutions in stochastic optimization ...
More than 100 reference examples and their corresponding in-text citations are presented in the seventh edition Publication Manual.Examples of the most common works that writers cite are provided on this page; additional examples are available in the Publication Manual.. To find the reference example you need, first select a category (e.g., periodicals) and then choose the appropriate type of ...