flight attendant resume intro

Flight Attendant Resume Guide for 2024 [W/ Examples]

You’re a flight attendant.

AKA - a friendly individual that attends to a flyer’s every need.

In fact, you act as the face of the airline !

Now, you’ll be faced with many problems during your career, but it’s time to face your first one.

Your resume!

Airlines want to see that you have the necessary skills and experience under your belt.

But how do you do this?

Well, buckle up! 

We’re about to take you through a step-by-step process to making your own flight attendant resume.

• A job-winning flight attendant resume example
• How to write a flight attendant resume that gets you invited to interviews
• How to use the latest tips and tricks for a flight attendant resume that stands out and highlights your value

Now, before we move on, here’s a complete flight attendant resume to spark some inspiration:

How to Format a Flight Attendant Resume

Before you can reach top-speed and reveal your top achievements, you need to decide on the correct resume format

After all, the hiring manager won’t be impressed with a resume that is unprofessional and hard to read. 

Currently, the most common resume format for flight attendants is the “reverse-chronological” format, which displays the most recent achievements first

Other resume formats you could try are…

• Functional Resume – Got the required skills, but not the flight attendant experience? This format focuses on your skills, instead of your work experience.
• Combination Resume – Like the name suggests, a combination resume is a mix between the “Functional” and “Reverse-Chronological” formats, which means it focuses on both skills AND work experience.

Once you’ve landed on the correct format, you need to get your resume layout right.

Here’s what we recommend:

• Margins - One-inch margins on all sides
• Font - Pick a professional font that is slightly different (Do: Ubuntu, Roboto, etc. Don’t: Comic Sans)
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length – Try and stick to a 1-page limit. If you’re having trouble with this, please view these one-page resume templates

Use a Flight Attendant Resume Template

Ever used a text editor as a resume-building tool? 

Two words: total headache.

Although Word is great for creating simple documents, it is far from the best at creating resumes with strict structure.

Want to create a flight attendant resume, but without the headache? 

Use a flight attendant resume template .

What to Include in a Flight Attendant Resume

The main sections in a flight attendant resume are…

• Contact Information
• Work Experience

Want a resume that stands out even more? Try these optional sections:

• Awards & Certification

Interests & Hobbies

Now, we’re going to explain how to write each of these sections…

Want more information on the resume sections? Check out our guide to What to Put on a Resume .

How to Write Your Contact Information Correctly

The contact section should be kept simple and precise.

But that’s not excuse to rush through it.

In fact, many job hopefuls make the mistake of rushing through this section, only for them to make crucial errors.

As such, take your time checking every single digit!

For your contacts section, include:

• Title - Keep this professional and factually correct
• Phone Number - List the phone that you’ll be most available on, and make sure there are no errors
• Email Address - Use a professional email address ([email protected]), not that funny one you created back in school ([email protected]).
• Location - Applying for a job abroad? Mention your location.
• (Optional) Relevant Social Media : LinkedIn, Medium, Instagram
• Kelly Ball, Flight Attendant. 101-358-6095. [email protected]
• Kelly Ball, Your Flight Friend 101-358-6095. [email protected]

How to Write a Flight Attendant Resume Summary or Objective

For a clean takeoff , your resume needs a strong introduction…

Especially with recruiters spending less than 6 seconds looking at each resume! 

Although scary, this fact highlights the importance of a resume that commands attention.  

But how can we do this?

The answer is simple: use a resume summary or objective .

In short, both the resume summary and objective are sections that introduce the main points of your resume.

The two sections have their differences…

A resume summary is a short paragraph that summarizes your professional experiences and achievements.

• Friendly, safety-conscious flight attendant with four years of cabin crew experience on international and domestic flights. Achieved 99.8% passenger satisfaction score at HardJet Airlines. Passionate about becoming the new flight attendant for XYZ Airlines, where my skills can be leveraged to maximise the quality of service.

A resume objective is a 2-4 sentence snapshot of what you want to achieve professionally.

• Friendly and approachable hotel receptionist for 5* hotel chain in New York. Experience attending to crowds of customers, which resulted in a 99.4% customer satisfaction score. Seeking an opportunity to leverage my interpersonal skills and passion for travel by joining the team at XYZ Airlines.

So, which one do you pick? 

In short, experienced flight attendants should use a resume summary, whereas flight attendant hopefuls should go for a resume objective.  

How to Make Your Flight Attendant Work Experience Stand Out

The work experience section is the most important section in any flight attendant resume.

Sure, it’s good to talk about your skills and education, but nothing shows your value like a rich work history.

Here’s how to structure your work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Flight Attendant

ACME Airlnes

01/2017 – 03/2020

• Recommended an alternative boarding system that reduced delays by 12% 
• Completed 1000+ hours of domestic and international flights within commercial jets holding up to 400 people
• Used efficient stowing techniques to ensure all luggage was secure
• Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys
• Helped to diffuse a high-level situation before it turned into an emergency

As you can see, the above example focuses on the applicant’s impressive achievements, instead of the basic flight attendant duties. 

“Served drinks”

“Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys”

So, what’s our point here?

Well, the first statement is too generic. Sure, you served drinks, but was this done successfully or not? 

The second statement is data-driven with specific details. It screams, “I will maintain the high standards of service within your airline” .

If you don’t bother with the details, the airline won’t bother calling you in for an interview!

Use Action Words to Make Your Flight Attendant Resume POP!

• “In charge of”
• “Worked in”

I challenge you to find a flight attendant resume that doesn’t include these exact words.  

And since you need to use every word to stand out, we’d recommend replacing these words with power words to emphasis your responsibilities and achievements:

• Conceptualized
• Spearheaded

How to Correctly List Your Education 

The most important section in a flight attendant resume is your experience.

The second most important section is your education.

Now, you don’t need any specialized degree to be a successful flight attendant, but you do usually require a high school degree or equivalent.

There’s nothing too complicated here, just list your resume in the following layout: 

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Hospitality Management 

Boston State University

2015 - 2019

• Relevant Courses: Food Services in Cultural Institutions, Food and Beverage Technology, Establishing Service Standards and Procedures, On-Site Food Service Management, and Kosher Foodservice

Still have questions that need answering? Check out our guide on how to list education on a resume .

Top 14 Skills for a Flight Attendant Resume

The hiring manager needs to see that you’ve got what it takes to be a great flight attendant.

After all, you’ll be the face of the airline to every passenger!

As hiring managers usually have a checklist of required skills, you need to think carefully, and list the main skills in your arsenal.

Failure to do so will result in the hiring manager putting your resume straight into the “no” pile!

Need some inspiration?

Here are some of the most common and desirable flight attendant skills.

Hard Skills for Flight Attendants:

• Intercom Operation
• Safety Orientation Announcements
• Bridge Maintenance
• CPR & First Aid
• Emergency Procedures
• Plane Evacuation Protocols
• Inventory Control
• Counter Terrorism Measures

Soft Skills:

• Communication
• Stress Tolerance
• Safety Consciousness
• Time Management
• Multitasking
• Soft skills are remarkably important for a flight attendant. However, try not to go overboard with listing them. You see, every applicant will have the same generic skills listed.

Looking for a more comprehensive list of skills? Here’s a mega-list of 150+ must-have skills .

Other Resume Sections You Can Include

Keep your seatbelt fastened, because we’re not done yet!

Remember… your resume needs to go above and beyond . 

And a resume that looks the same as the others isn’t quite good enough.

When competing against experienced flight attendants, the following sections could be the deciding factor in whether you’re successful or not.

Awards & Certifications

Have you completed hospitality-relevant courses on Coursera?

Have you won an award for your flight attendant duties?

If there’s anything that shows your talents or knowledge, be sure to include this section in your resume!

Awards & Certificates

• “Improving Communication Skills” - Coursera Certificate
• “Learning How to Learn” - Coursera Certificate

As a flight attendant, you’ll be flying to different destinations around the world.

You will be attending to people who speak different languages to your common tongue. 

As such, being able to speak other languages is a useful skill to have.

You don’t have to be fluent either.

Being able to speak to a basic standard is more than enough to include on your resume.

To keep everything organized, split the languages by proficiency:

• Intermediate

Do you have a hobby you like to do in your spare time?

If so, definitely include it in your resume!

You see, having interests and hobbies make you more relatable. By including them in your resume, you��re giving the hiring manager a sneak peek into the type of person you are.

In a world where flight attendants are hiding behind their qualifications, don’t be afraid to show your personality. 

Not sure which hobbies & interests are relevant or suitable? We have a guide for that!

Match Your Cover Letter with Your Resume

Uh oh - more writing! 

But don’t head for the runway just yet, as a cover letter is extremely important. 

Covers letters show the airline that you dream of working for this airline, not any which will take you. 

By crafting a convincing cover letter, you are allowing your application to fly above the competition.

The first step to writing a convincing cover letter is to get the structure right. Here’s how to do that:

And here’s what to write in each section:

Contact Details

Your personal contact information, including full name, profession, email, phone number, location, website.

Hiring Manager’s Contact Information

Full name, position, location, email

Opening Paragraph

Start with a short, snappy introduction that hooks the hiring manager. Make sure to mention:

• The position you’re applying for
• Your experience summary and top achievement

Got the hiring manager hooked? Then go through the rest of your background. Some of the points you can mention are...

• Why you want to work for this specific airline
• Anything you know about the airlines culture
• Your top flight attendant skills
• If you’ve worked in similar industries or positions

Closing Paragraph

This is where you:

• Summarize the main points
• Thank the hiring manager for reading
• End with a call to action to continue the dialog, like “I’d love to further discuss how my experience as an X can help the airline with Y”

Formal Salutations

Use a formal closing, such as “Best regards” or “Sincerely.”

If you still need more information, please view your step-by-step guide on how to write a cover letter .

Key Takeaways

Fasten your seatbelt!

Because if you follow the above steps, you’re about to land that flight attendant job!

Now, let’s have a quick rundown:

• Perfect the formatting on your flight attendant resume. We recommend using the most popular format: reverse-chronological
• Stand out from your competition by using a resume summary or objective
• Try to talk about your most notable achievements rather than your daily tasks
• Match your flight attendant resume with a well-written cover letter

Related Resume Examples

• Receptionist Resume
• Bar and Restaurant Manager Resume
• Customer Service Resume
• Event Planner Resume
• Social Worker Resume
• Volunteer Resume

At Novorésumé, we’re committed to helping you get the job you deserve, every step of the way! Follow our career blog to stay up to date with industry-leading advice. Or, check out some of our top guides:

• How to Make a Resume with No-Experience [21+ Examples]
• 43+ Resume Tips and Tricks to Land Your Next Job in 2024
• How Long Should a Resume Be [For Any Profession]

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3 Real Entry-Level Flight Attendant Resume Examples That Worked in 2024

Entry-Level Flight Attendant Resume

Professional entry-level flight attendant resume, formal entry-level flight attendant resume.

• Entry-Level Flight Attendant Resume Writing 101

After reaching a certain point in her career, Jennifer Bozyan realized she’d need a new direction and an environment that inspired her to grow: A job with better benefits—ideally, that would extend to her husband’s need for long-distance medical appointments—and potential for advancement.

To take care of herself and her spouse, Jennifer thought of applying for an entry-level flight attendant job. At first, she was apprehensive since her BA in history and work experience in customer service didn’t exactly say “flight attendant” . . . Finally, after trying our resume templates and making a cover letter that translated her qualifications, she felt prepared.

If you want to land a beginning flight attendant job and start a fresh trajectory in your career, take a look for yourself at these entry-level flight attendant resumes that are sure to guide you on the right path.

or download as PDF

Related resume examples

• Career change
• Customer service
• Flight attendant

What Matters Most: Your Entry-Level Flight Attendant Skills & Experience

Safety and passenger experience are always top priorities. You’ll want to show airlines you have the right skills to perform the related tasks effectively.

Entry-level candidates often find it difficult to pick the right skills to list. That said, you still have a lot to choose from. Think back to your time preparing to get FAA certified and the key skills you learned in CPR and flight safety.

Also, consider any previous work experience that will translate to the position, like working in retail and providing great customer service or managing a tight schedule.

The following entry-level flight attendant skills are most in demand in 2024.

9 top entry-level flight attendant skills

• Ramp Service
• Food & Beverage Prep
• Pre-flight Briefings
• Emergency Care
• Safety Compliance

Sample entry-level flight attendant work experience bullet points

Examples of your past work achievements will help airlines feel more comfortable bringing you on board. Showing how you’ve implemented aspects like customer service and safety will be key here.

While you may not have much in terms of in-air experience attending flights, you can still pull lots of relevant examples from previous work and education that showcase your skills.

For instance, if you worked at a restaurant taking orders and performing food and beverage prep for hundreds of customers per day, that would translate to many of your tasks as a flight attendant.

Here are a few ideas:

• Provided customers with clear instructions to help entrance lines move 20% faster.
• Built a friendly rapport with customers while answering questions and concerns to improve satisfaction scores by 52%.
• Took orders and assisted in food prep with 99% order accuracy and always complied with top food safety protocols to maintain Grade A health inspection scores.
• Scored a 98% overall grade on FAA flight safety and CPR/AED certifications by diligently studying course materials to provide the best passenger experience.
• Used Crew Rest to manage breaks and schedules to increase efficiency by 70%.

Top 5 Tips for Your Entry-Level Flight Attendant Resume

• Many applying to an entry-level attendant position won’t have much experience. An objective statement can help present your abilities to perform well in the position. For instance, you could explain how you’re a motivated professional with three years of customer service experience.   
• All flights need attendants who provide friendly service while having high levels of technical ability. You can use both in examples for the most impact, like how you explained technical safety procedures to customers and helped with any concerns during the flight.       
• Using action words like “assisted” or “prepared” in your descriptions provides more impact. For instance, you could say you “assisted all passengers by taking food orders and prepared them with 99 percent accuracy.”
• Flight attendants manage many details that contribute to the success of flights. Submit a resume free of grammatical errors to provide a professional first impression and showcase your abilities to handle information accurately, like notifying passengers before upcoming turbulence or scheduling updates.
• Quantifying your flight attendant training and past work can feel challenging, but there are many metrics you can use to prove your impact. For instance, you can say how following updated safety procedures reduced accidents by 22 percent and improved satisfaction scores by 37 percent.         

A one-page resume is the optimal length for entry-level flight attendant resumes. You want everything included to be concise and relevant. For example, one sentence on how you used your CPR/AED knowledge to attend to over 100 passenger medical needs in your career can go a long way.    

Include any examples from previous work experience that will be the most relevant. If you have five years of retail customer service experience with thousands of five-star customer satisfaction ratings on surveys, that’ll help show your ability to provide outstanding flight service.

Including hobbies/interests can be a good idea in entry-level positions to provide more depth about your top skills. For instance, if you enjoy volunteering at a local nursing home on weekends, that can underscore your ability to provide passengers excellent care on flights.

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Flight Attendant Resume Examples

Writing a resume as a flight attendant can be a daunting task. With the need to provide detailed information on your experience, skills and accomplishments, it’s important to create a resume that stands out from the crowd. This guide will provide tips and examples to help you craft an effective flight attendant resume that will make a lasting first impression on potential employers. From highlighting your qualifications to adding relevant experience, this guide will help you create a resume tailored to the role of a flight attendant.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

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Flight Attendant

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A dedicated, reliable, and experienced Flight Attendant with 10 years of experience providing exceptional customer services and safety aboard aircrafts. Specializing in international flights, I have a proven ability to adapt to different cultures, manage challenging situations, and provide superior customer service. I am passionate about helping customers feel comfortable and safe while traveling, and am highly organized and attentive to detail.

Core Skills :

• Excellent customer service and communication skills
• Knowledge of airline safety and security regulations
• Superior multitasking and problem- solving abilities
• Adaptable to new cultures, language and customs
• Efficient at managing time and resources
• Adept at working independently and in teams

Professional Experience :

Flight Attendant, Air Canada, Toronto, ON – 2010 – Present

• Provided exceptional customer service and safety to passengers aboard international flights
• Assisted passengers with disabilities and special needs in a professional and courteous manner
• Ensured compliance with airline safety and security regulations
• Successfully defused difficult situations and provided resolutions
• Monitored cabin conditions and reported any concerns to the captain

Flight Attendant, US Airways, Phoenix, AZ – 2006 – 2010

• Welcomed passengers aboard aircrafts and provided safety instructions
• Served meals and beverages to passengers
• Assisted with baggage and checked tickets
• Assisted passengers with flight changes and seating arrangements
• Kept the cabin clean, organized and stocked

Education :

Bachelor’s Degree in Airline Management, Arizona State University, Phoenix, AZ – 2004

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Flight Attendant Resume with No Experience

Enthusiastic and customer- oriented Flight Attendant with a passion for the travel and hospitality industry. Seeking an entry level position to gain experience and acquire new skills.

• Exceptional customer service and interpersonal skills
• Organizational abilities
• Attention to detail
• Strong problem solving skills
• Flexible and adaptable
• Ability to stay calm in stressful and emergency situations
• Proficient with computers

Responsibilities

• Greeting and providing directions to passengers
• Guiding passengers through boarding and deplaning
• Ensuring safety and security of the passengers
• Checking passports and boarding passes
• Providing assistance with stowing and retrieving luggage
• Serving beverages and snacks
• Demonstrating emergency procedures and equipment
• Completing paperwork and filing reports
• Assisting with customer complaints and incidents
• Maintaining cleanliness of the cabin
• Promoting products and services to passengers
• Participating in team meetings and training sessions.

Experience 0 Years

Level Junior

Education Bachelor’s

Flight Attendant Resume with 2 Years of Experience

Experienced Flight Attendant with two years of experience in providing superior customer service to passengers in accordance with safety and security requirements. Proven ability to prioritize tasks and remain calm and professional in fast- paced and unpredictable environments. Possesses a positive, friendly attitude and the ability to establish strong working relationships with passengers, pilots and other airline personnel.

• Excellent customer service skills
• Detailed knowledge of safety and security regulations
• Ability to multitask and prioritize tasks
• Excellent interpersonal and communication skills
• Ability to remain calm and professional in unpredictable situations

Responsibilities :

• Greet and welcome passengers upon boarding
• Provide passengers with information about the flight, including route, estimated time of arrival, and safety instructions
• Assist passengers with luggage and other onboard needs
• Ensure passengers’ safety and security needs are met
• Administer first aid during emergencies
• Conduct safety checks to ensure all passengers are properly secured during takeoff and landing
• Answer passengers’ inquiries and address concerns in a courteous and professional manner
• Assist with onboard service, which includes serving meals and drinks, collecting trash, and arranging seating
• Ensure that the cabin is clean and all safety equipment is in good condition
• Monitor passenger behavior and enforce safety regulations
• Assist with the evacuation of passengers in case of an emergency
• Keep records of service and incident reports

Experience 2+ Years

Flight Attendant Resume with 5 Years of Experience

A well- experienced Flight Attendant with five years of industry experience in the air travel sector. A highly service- oriented individual with excellent customer service skills. Possesses the ability to work independently and as a part of a team with a high degree of professionalism. An excellent communicator with the ability to effectively communicate with passengers to provide quality services. Possesses a strong work ethic, organizational, and problem- solving skills.

• Exceptional customer service skills
• Passion for delivering the highest levels of service
• Strong communication skills and ability to work with different cultures
• Ability to work under pressure in a fast- paced environment
• Excellent organizational and problem- solving skills
• Knowledge of safety regulations and procedures
• Proficient in the use of computers
• Greet and welcome passengers onboard
• Provide passengers with information and guidance related to their flight
• Assist passengers with their luggage
• Check tickets and direct passengers to their assigned seats
• Demonstrate safety and emergency procedures
• Serve meals and refreshments to passengers
• Ensure passengers’ comfort and safety during the flight
• Respond to passengers’ inquiries and requests
• Assist passengers with special needs
• Prepare and submit reports of flight activities
• Collect payments and keep records of sales
• Ensure the aircraft is clean and tidy before and after each flight

Experience 5+ Years

Level Senior

Flight Attendant Resume with 7 Years of Experience

Enthusiastic and experienced flight attendant with 7 years of experience in the airline industry. A natural customer service professional, I have a proven track record of delivering excellent services to passengers. I have a passion for safety, customer satisfaction and efficiency. I am able to stay calm and composed under pressure, remain courteous and professional at all times, and take the initiative to assist in any way necessary.

• Airline Operations and Safety
• Excellent Customer Service
• Excellent Communication Skills
• Problem Solving
• Multi- Tasking
• Cultural Understanding
• Foreign Languages
• Greeting and assisting passengers in boarding, deplaning, and in- flight.
• Providing excellent customer service and safety to all passengers while in- flight.
• Assisting passengers with any needs or requests during the flight.
• Monitoring and ensuring safety during the flight.
• Providing passengers with information about the flight, destination, and services.
• Ensuring compliance with federal regulations and company policies.
• Checking and monitoring cabin during the flight.
• Assisting with baggage handling and stowage.
• Conducting pre and post- flight safety checks.
• Collecting and tallying ticket sales.

Experience 7+ Years

Flight Attendant Resume with 10 Years of Experience

Highly experienced Flight Attendant with 10 years of experience in the airline industry. Proven ability to multi- task and remain calm under pressure. Adept at providing superior customer service while ensuring the safety of all passengers. Possesses excellent interpersonal skills, making passengers feel taken care of, comfortable, and safe.

• Superior customer service
• In- depth knowledge of safety protocols
• Excellent communication and interpersonal skills
• Ability to multi- task and remain calm under pressure
• Ability to take swift and logical decisions
• Experience with efficient and organized operations
• Welcomed passengers on board and provided them with safety information.
• Conducted pre- flight briefings and ensured passengers had their seat belts fastened.
• Assisted passengers in stowing away their luggage and other personal items safely.
• Attended to passengers in- flight needs such as serving meals, drinks, and snacks.
• Ensured comfort and safety of passengers during flights.
• Responded to medical emergencies and provided basic first- aid.
• Monitored cabin for suspicious behavior or criminal activity.
• Conducted post- flight duties such as cleaning, restocking, and re- arming.

Experience 10+ Years

Level Senior Manager

Education Master’s

Flight Attendant Resume with 15 Years of Experience

Highly experienced Flight Attendant with a proven track record of delivering outstanding customer service to passengers with a variety of backgrounds, needs, and expectations. Over 15 years of experience of international and domestic flights, with expertise in ensuring passenger safety and comfort, as well as resolving passenger issues. Skilled at maintaining composure during difficult situations and providing excellent customer service with a friendly and considerate manner.

• Excellent interpersonal, communication, and organizational skills
• Strong understanding of relevant safety regulations and procedures
• Ability to remain calm during stressful situations
• Proficiency with customer service and conflict resolution
• Broad experience in various types of flights
• Knowledgeable in aircraft systems and safety regulations
• Able to work in a fast- paced and ever- changing environment
• Assist passengers with boarding and disembarking the aircraft
• Conduct pre- flight safety checks and provide safety briefings
• Assist in the serving of refreshments and meals
• Assist passengers with any queries or requests during the flight
• Inspect the cleanliness of the aircraft and ensure that all safety regulations are enforced
• Respond to emergency situations and provide medical assistance if necessary
• Monitor passenger behavior and ensure that all passengers comply with applicable safety regulations
• Ensure that the cabin and aircraft are clean, tidy, and organized
• Provide assistance to passengers with special needs
• Maintain accurate records of flight manifests, passenger manifests, and other flight data.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Flight Attendant resume?

A Flight Attendant resume should be no more than one page long and should be tailored to address the specific flight attendant job requirements. When writing a Flight Attendant resume, it’s important to include all the necessary information that employers need. A good Flight Attendant resume should include the following:

• Professional Summary: A short summary that highlights relevant experience and qualifications for the job.
• Education: List of educational qualifications and any additional licenses and certifications.
• Experience: Detail any past experience in the flight attendant field, highlighting any special training or experience relevant to the job.
• Skills: Outline any relevant flight attendant related skills including customer service, conflict resolution, and problem solving.
• Additional Skills: List any additional skills such as languages spoken and computer skills.
• References: Include contact information for at least two professional references.

What is a good summary for a Flight Attendant resume?

A Flight Attendant resume should be concise and to the point. It should focus on your relevant experience and skills related to a Flight Attendant position. The summary should be a short paragraph that outlines your qualifications and highlights any special qualities you possess. Your summary should be accompanied by a list of your key accomplishments, such as making sure passengers are comfortable and ensuring their safety. Additionally, it should mention any specialized training or certifications you have received. By including this information, potential employers will be able to quickly determine whether you are the right person for the job.

What is a good objective for a Flight Attendant resume?

A Flight Attendant resume should include an objective that is tailored to the specific job they have applied for. A good objective should be concise and demonstrate the applicant’s knowledge of the industry and their desire to excel in the role.

Here are some examples of good objectives for a Flight Attendant resume:

• To utilize my customer service and flight attendant experience to provide superior service to passengers and ensure their comfort and safety during the flight
• To provide excellent customer service and safety to passengers and crew while working as a Flight Attendant
• To provide exceptional service to passengers while upholding the highest safety standards
• To protect the safety, comfort, and well-being of passengers on each flight with excellent customer service
• To use my strong knowledge and experience as a Flight Attendant to provide exceptional customer service and ensure passengers’ safety
• To demonstrate my excellent customer service and safety skills as a Flight Attendant in order to exceed customer expectations

How do you list Flight Attendant skills on a resume?

Writing a resume for a Flight Attendant position can be challenging. You want to list the skills and experience that will make you stand out from other applicants and demonstrate why you’re the best fit for the role. Here are some tips for listing your Flight Attendant skills on your resume:

• Highlight Your Relevant Experiences: If you have prior experience as a Flight Attendant, be sure to highlight it on your resume. List any duties or responsibilities that demonstrate your abilities in the role.
• Showcase Your Professional Skills: Professional skills are key for a Flight Attendant. List the skills that make you an ideal candidate for the position, such as excellent customer service, problem-solving, first aid and CPR certification, and more.
• Emphasize Your Interpersonal Skills: Flight Attendants must be able to interact professionally and effectively with passengers, staff, and crew. Highlight any relevant interpersonal skills, such as communication, conflict resolution, and friendliness.
• Demonstrate Your Multi-tasking Abilities: Flight Attendants must be able to multitask and handle multiple tasks at once. Showcase any experiences that demonstrate your ability to handle multiple tasks and respond to last-minute changes quickly and efficiently.
• Focus on Your Safety Training: Airlines require Flight Attendants to have safety training. List any safety certifications or trainings you’ve completed that demonstrate your commitment to the safety of passengers and crew.

By highlighting these skills on your resume, you’ll be able to demonstrate why you’re the best candidate for the Flight Attendant position.

What skills should I put on my resume for Flight Attendant?

When writing your resume for Flight Attendant, it’s important to highlight the skills that make you the best applicant for the job. Here’s a list of key skills employers are looking for in a Flight Attendant:

• Customer Service: Flight Attendants need excellent customer service skills in order to provide a positive experience for passengers. This means having a friendly, approachable demeanor and the ability to problem-solve quickly and efficiently.
• Communication: Flight Attendants must be able to communicate effectively with passengers, crew members, and the pilot. This means having strong verbal and written communication skills.
• Safety: Flight Attendants must be knowledgeable about safety regulations and emergency procedures. They must also be able to think and act quickly in emergency situations.
• Multi-tasking: Flight Attendants must be able to handle multiple tasks at once and respond to the needs of passengers simultaneously.
• Adaptability: Flight Attendants must be able to adapt to unpredictable situations in the cabin, such as delays or medical emergencies.
• Organization: Flight Attendants need to be organized and efficient in their duties, from serving meals to making sure the cabin is clean and tidy.

These are the key skills employers are looking for in a Flight Attendant. Include these skills on your resume to show you’re the ideal candidate for the job.

Key takeaways for an Flight Attendant resume

When it comes to writing a Flight Attendant resume, there are some key takeaways that can help make your resume stand out from the competition. These takeaways include emphasizing your customer service experience and highlighting any related training you’ve received in the area. Additionally, be sure to showcase your communication and organizational skills which are key components of this role.

One of the most important aspects of a Flight Attendant resume is emphasizing your customer service experience. This includes highlighting any previous customer service roles you’ve held in the past such as hospitality roles, retail positions, or any other customer-facing job. Additionally, be sure to mention any additional training you’ve received in customer service, such as an airline customer service course. This will demonstrate to employers that you are knowledgeable in the area and have the skills necessary to excel in the role.

• It is also important to showcase your communication and organizational skills on your resume. As a Flight Attendant, you are expected to be able to handle multiple demands at once. This means you must be able to clearly and effectively communicate with passengers, crew members, and other staff. Additionally, you must be able to stay organized and follow instructions. Be sure to include any examples of situations where you have demonstrated these skills.
• Finally, make sure to include any additional certifications and qualifications you may have such as first aid or language qualifications. These can help you stand out from the competition and demonstrate to employers that you have the skills necessary to excel in the role.
• Overall, your Flight Attendant resume should showcase your customer service experience and highlight any additional training you’ve received in the area. Additionally, be sure to emphasize your communication and organizational skills, as well as any additional qualifications you may have. By doing this, you can ensure your resume stands out from the competition and shows employers that you have the skills necessary to excel in the role.

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• • Led a team of flight attendants, ensuring adherence to safety protocols and providing exceptional customer service on international flights.
• • Conducted safety demonstrations and responded to in-flight emergencies, contributing to a 100% safety record.
• • Implemented a new training program for junior flight attendants, improving team efficiency and service quality.
• • Managed in-flight sales of duty-free products, achieving a 20% increase in sales revenue.
• • Received the 'Excellence in Customer Service' award for two consecutive years, recognizing outstanding passenger service.
• • Developed and maintained positive relationships with passengers, resulting in a 30% increase in positive customer feedback.
• • Provided high-quality customer service, ensuring passenger comfort and satisfaction on domestic flights.
• • Assisted in the development of an in-flight entertainment system, enhancing passenger experience.
• • Participated in emergency landing drills, ensuring preparedness and safety of all passengers.
• • Collaborated with the cabin crew to streamline service procedures, reducing service time by 15%.
• • Facilitated communication between the cockpit crew and passengers, ensuring clear and concise announcements.
• • Handled customer inquiries and complaints, achieving a resolution rate of 95%.
• • Assisted passengers with check-in and boarding, improving the efficiency of pre-flight procedures.
• • Contributed to a team project that redesigned the boarding process, reducing boarding time by 10%.

6 Flight Attendant Resume Examples & Guide for 2024

Your flight attendant resume should demonstrate exceptional customer service skills. It's critical to highlight your ability to ensure passenger comfort and safety. Ensure that your resume also showcases your proficiency in emergency response procedures. Airlines value team players, so include examples of collaboration and teamwork.

All resume examples in this guide

Senior Flight Attendant

Entry-Level Flight Attendant

Corporate Flight Attendant

Lead Flight Attendant

How to format a flight attendant resume

If you're an experienced flight attendant, the reverse-chronological resume format  is highly recommended. It highlights your career progression and achievements across different airlines or flight attendant positions.

New flight attendant hopefuls might find great value in choosing either a functional resume format  or a hybrid layout . They both prioritize skills and strengths rather than putting the focus on past jobs.

On top of that, it's very important to choose a good resume design, especially if you want to stand out among other applicants. Our professional resume templates  offer a modern and clean look that grabs attention quickly.

When getting your flight attendant resume ready, keep these tips in mind:

• Convert your resume to a PDF file  in order to keep the layout and design the same, no matter how or where it's opened.
• Include your contact information  and more precisely an email address, a phone number, and a current city or region.
• Use 1-inch margins  all around your resume to keep it looking neat and easy to read .
• Choose Rubik, Volkhov, or Montserrat for your resume fonts . Their size should be between 10 and 12 points to make sure it's readable but also fits everything you need to include.
• When picking colors for the resume , think about what looks professional and is easy on the eyes. Blue, mirroring the sky's serenity, is a top choice because it symbolizes trust.
• Optimizing your resume for Applicant Tracking Systems  is vital too. These systems scan resumes for relevant keywords  in areas like skills, education, and work experience.

If your flight attendant resume could use a refreshing, think about using our free AI resume checker . It performs 16 important checks to get your resume ready and to improve your chances of getting interviews.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Resume formatting  matters, but now let's move on to the key sections that must be included in your CV.

The top sections on a flight attendant resume

• Contact information:  It’s critical for communication with the recruiter.
• Professional summary: Highlight why you are suitable for the cabin crew.
• Work experience: Demonstrate your past experience in customer service or in aviation.
• Skills and certifications: Showcase your specific abilities like first aid, CPR, and foreign language fluency, necessary in the field of aviation.
• References: Include recommendations from former employers or educators to provide credibility to your application.

As  you put together your flight attendant resume, keep in mind that recruiters will be searching for clear indicators that you're the perfect candidate for this position.

What recruiters want to see on your resume

• Proven customer service excellence that shows the ability to enhance passenger satisfaction and loyalty through exceptional service interactions.
• Proficiency in safety and emergency procedures that highlight a commitment to passenger safety and readiness to handle critical situations.
• Proof of multilingual skills that show the ability to overcome language barriers with international passengers.
• Evidence of flexibility and adaptability that shows the ability to manage unpredictable flight schedules.
• Demonstrated physical resilience, crucial for upholding service quality on long flights and efficiently dealing with luggage.

Impress recruiters by tailoring a clear and informative work experience section  on your flight attendant resume. This section is key for employers assessing your suitability for their team.

How to write your flight attendant resume experience

The main aim of flight attendants is to make service for passengers better. This means making sure they’re more comfortable, ensuring their safety, and making them more satisfied with the service they receive. Talk about your own successes in previous jobs, giving examples of how you made service better and the good results that came from it.

• • Served food and drinks to passengers quickly.
• • Worked well with the cabin crew team.
• • Took care of passengers' needs during flights.
• • Handled payments for in-flight purchases.

The example isn't strong because:

• It's too general. The listed tasks could apply to many jobs.
• Missing flight attendant tasks.
• It's vague about any specific achievements.

Now let's improve it a bit.

• • Quickly served food and drinks to more than 200 passengers on each flight.
• • Helped keep all flights safe with a team of 6, with no accidents for 2 years.
• • Sold snacks and items worth $500 on each flight, increasing sales by 30% in just 9 months.
• • Adapted to sudden schedule changes, taking on 30+ unexpected flight duties for the last 12 months

The second example is better because it:

• Shows the flight attendant's direct impact, making their successes easy to grasp.
• Measures the specific outcomes of their efforts on passenger satisfaction.
• Points out adapting to unexpected changes, showing that they can handle surprises.

Update your LinkedIn profile whenever you revise your resume. Consistency is key, as recruiters check both to ensure there are no discrepancies.

Tailoring your flight attendant resume involves deciding on its length. A one-page resume  might be concise, but a two-page resume  could provide a detailed view of your customer service and safety skills. Focus on what highlights your qualifications best.

In the next section, we'll cover how to put numbers in your resume  that emphasize your work as a flight attendant.

How to quantify impact on your resume

On a flight attendant resume, emphasize your actions and their outcomes, even if they're not all quantifiable. Also, try starting achievements with action verbs  to catch the recruiters' eyes.

• Showcase your communication skills by specifying the number of languages you speak.
• Highlight your customer service experience by indicating the number of years you've worked in such roles.
• Illustrate your ability to handle a high workload by detailing the number of flights you’ve managed weekly.
• Prove your capability to serve a large number of passengers by noting the typical count per flight.
• Reflect your readiness for medical emergencies by listing the exact number of First Aid/CPR certifications you've obtained.
• Show you can handle stress and adapt by listing how many tough layovers you've dealt well with, which also illustrates you're good with changes and challenges.

How do I write a flight attendant resume with no work experience

Embarking on a career as a flight attendant is an exciting path for both recent graduates and seasoned professionals seeking a change from conventional roles to a more dynamic, people-oriented environment. This field attracts individuals from various professions, including accountancy, nursing, teaching, and even law.

If you are newly graduated and eager to start your career as an FA, here's what can help you with to get noticed, despite the lack of experience .

• Objective section : Write 2-3 sentences that highlight your passion for customer service, any relevant interpersonal experiences, and your career goals. Recruiters should see how your ambitions match the airline's service standards.
• Skills: List both soft and hard skills crucial for a flight attendant, such as effective communication, emergency response training, multicultural sensitivity, etc. Whether from volunteer work, courses, or other jobs, showcase every skill applicable to the flight attendant role.
• Education and certifications:  Mention your education level, any majors or focuses, and relevant training (such as CPR certification) that could be beneficial for a flight attendant.
• Work experience: Include any previous employment that showcases transferable skills like teamwork, problem-solving, customer interaction, etc.

How to list your hard skills and soft skills on your resume

When creating your resume for a flight attendant job, it's important to show both your hard and soft skills . Think about what you're good at and put together a list of skills that will really make an impression on recruiters.

Best hard skills for your flight attendant resume

• First aid administration
• CPR first aid
• Advanced swim training
• Meal and beverage service
• Emergency equipment operation
• PA system operation
• Multilingual skills
• Airline reservation system knowledge
• Proficiency in aircraft evacuation procedures
• Flight safety regulation knowledge
• Skill in operating emergency evacuation equipment
• Familiarity with automated external defibrillators (AED)
• Understanding of aviation security measures
• Knowledge of in-flight service procedures

When tailoring your skill section , closely read the job description  and make sure your skills fit what they're looking for.

Best soft skills for your flight attendant resume

• Excellent customer service
• Active listening
• Diplomacy and tact
• Effective communication
• Multitasking
• Detailed oriented
• Stress management
• Flexibility
• Strong people skills
• Cultural awareness
• Adaptability
• Ability to stay calm under pressure

Now that we’ve talked about skills for good flight service, let's look at the educational part that helps with these skills. This section explores more about degrees and certificates.

How to list your certifications and education on your resume

The most common majors pursued by flight attendants  in 2021 (counting all academic degrees) were Business (10,934 people), Communications (4,911 people), and Education (4,358 people).

To properly list your education  on a flight attendant resume, use a format that highlights the most important details and makes it easy for hiring managers to understand them.

Follow this guide:

• Degree and major:  Begin with the type of degree you received and your major or focus area. This is important because it shows your foundational knowledge and any specific focus relevant to customer service or safety.
• Institution name: Next, include the name of the institution where you obtained your degree. This information lends credibility to your resume, particularly if the institution is recognized for its programs related to hospitality, communication, or safety training.
• Location: Adding the location (city and state) of your institution can be useful, especially if the region is known for its strong emphasis on hospitality training.
• Graduation date: State when you graduated. If you're still in school, mention your expected graduation date .  
• Grade Point Average : Including your GPA is optional and usually recommended only if you've graduated recently and it strengthens your application. If it was above a 3.5, including it can highlight your academic dedication otherwise you better skip it.

An example of how to format an education entry effectively:

• • Focused Studies: Customer service excellence, team management, and conflict resolution.

Besides getting a bachelor's degree, it's a good idea to also get a cabin crew certificate from a professional training center like The Flight Attendant Academy .

Recruiters look for candidates who are committed to their personal and professional growth, especially in a field as demanding as aviation. Showcasing certifications on your resume, like advanced safety training, service excellence courses, or first aid qualifications, demonstrates your effort to keep pace with the evolving demands of flight service. These following certifications can make your candidacy even more attractive to hiring managers.

Best certifications for your flight attendant resume

• CPR & First-aid Certification
• Water Survival/Lifesaving Training
• Customer Service Excellence Training  
• Crew Resource Management (CRM) Training  

Crafting each part of your resume clearly is crucial, especially for flight attendants, where a compelling summary can capture the recruiter's interest.

How to write your flight attendant resume summary or objective

Experienced flight attendants benefit from including a summary on their resumes . This concise introduction emphasizes your most relevant skills and experiences, directly correlating them to what the job seeks. It gives recruiters a fast overview of how well you fit the flight attendant role. We'll look at a strong and a weak example of a flight attendant resume summary to point out effective strategies.

A broad statement like this won't catch the attention of hiring managers, nor does it highlight any specific skills.

This example is better because it:

• Highlights 9 years at Alaska Airlines and showcases a deep commitment and extensive experience in the aviation field.
• Emphasizes proficiency in English, French, and Spanish, which indicates the candidate's ability to communicate with diverse passengers.
• Puts the focus on delivering high-quality service and establishes the candidate as a valuable team member.
• Shows the applicant wants to get better at skills like teamwork and leadership, demonstrating that they’re looking forward to growing their career.

Additional sections for a flight attendant resume

When tailoring your flight attendant resume don't forget to underline your successes. In addition to the usual summary, work history, education, and qualifications, think about adding these sections:

• Training: Shows ongoing learning and knowledge in aviation safety and service standards.
• Language skills : Indicates the ability to communicate with passengers from various backgrounds.
• Passions: Mention interests and hobbies  related to travel or customer service (e.g., exploring new cultures, language learning, etc.) to show what motivates and inspires you in your role as a flight attendant.
• Strengths: Highlight your unique talents that are relevant to flight attendant duties.
• References:  Include recommendations from past employers or instructors to attest to your qualifications and character.

Key takeaways

Here is a round-up of the most significant points from the article:

• Include key sections on your flight attendant resume: contact info, professional summary, work experience, skills and certifications, and references.
• Utilize a reverse-chronological format if you're experienced to showcase your career progression.
• Optimize your resume for Applicant Tracking Systems by including relevant keywords from the job description.
• Mention relevant education and any specific certifications that demonstrate your commitment to professional growth.
• Keep your resume summary or objective brief and meaningful to quickly demonstrate how your skills and experience qualify you for the flight attendant role.

Flight Attendant resume examples

Explore additional flight attendant resume samples and guides and see what works for your level of experience or role.

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Flight Attendant Resume Example & Writing Guide

A strong resume is key to securing a flight attendant job. This guide provides a resume sample and step-by-step advice to help you showcase your skills and experience. Learn how to format your resume, highlight your customer service abilities, and make your unique qualifications shine. Follow our tips to create a resume that will get you hired.

A strong resume is key to getting hired as a flight attendant. But it's not always easy to know what to include or how to make your resume grab an employer's attention. In a sea of applicants, your flight attendant resume needs to shine.

This article provides a complete guide to writing a flight attendant resume. It includes an example of a well-formatted resume designed for flight attendant positions. You'll also get step-by-step advice on what to include in each section of your resume to effectively highlight your qualifications.

As a flight attendant, your resume should emphasize your customer service skills, safety training, and experience in the airline industry, if you have it. Clearly listing any required certifications is also crucial. Employers want to see that you have what it takes to provide excellent service while keeping passengers safe.

By the end of this article, you'll know exactly how to create a flight attendant resume that will help you land more interviews. Let's get started by looking at an example of a winning flight attendant resume.

Common Responsibilities Listed on Flight Attendant Resumes

• Ensuring passenger safety and comfort during flights
• Conducting pre-flight safety checks and briefings
• Demonstrating safety procedures and equipment usage
• Serving meals and beverages to passengers
• Assisting passengers with special needs or requests
• Responding to emergency situations and administering first aid
• Maintaining a clean and orderly cabin environment
• Providing excellent customer service and resolving passenger concerns
• Completing post-flight reports and documentation
• Collaborating with flight crew and ground staff to ensure smooth operations
• Adhering to airline policies, procedures, and safety regulations
• Handling and stowing passenger luggage and carry-on items
• Updating passengers on flight status, weather conditions, and other relevant information

How to write a Resume Summary

Introduction.

The initial portions of your resume, namely the summary or objective sections, are akin to the opening scenes of a movie. They have the potential to captivate the reader's attention and keep them engaged throughout the rest of your narrative. The importance of these sections cannot be overstated. They offer you the opportunity to make a stellar first impression, highlight your unique value proposition, and set the stage for the rest of your resume content.

How to Write the Summary/Objective Section

Writing the summary or objective section demands a delicate balancing act. You need to be succinct yet comprehensive; personal and relatable, yet professional. Here are some key steps to help you achieve this:

Understand the Purpose

First, distinguish between the objective and the summary. The objective outlines what you hope to achieve in your career, focusing on your future aspirations. The summary, in contrast, offers a brief roundup of your professional experience and skills thus far. As a rule of thumb, if you're just embarking on your career journey, opt for an objective. On the other hand, if you're an industry veteran, a summary is more suitable.

Identify Core Competencies and Skills

Next, identify your fundamental skills and competencies. These could include inter-personal skills, emotional intelligence, problem-solving ability, etc. Remember, these must be tailored keeping your profile in mind - a flight attendant would have a different set of necessary skills compared to a software engineer!

Highlight Accomplishments

Your achievements serve to differentiate you from other applicants. It's not about boasting but rather a truthful presentation of what you have accomplished. To make the cut, each accomplishment needs to be genuine, verifiable, and relevant for the role you are applying for.

Tailor Your Resume according to Job Role

Spend a considerable amount of time understanding the job role, and tailor this section according to it. One-size-fits-all doesn't work when it comes to clear and effective resume writing. Every job role will require a unique set of skills and experiences; your summary/objective section should demonstrate you possess these.

Write with Confidence

Finally, your summary or objective needs the right tone - positive, confident, and professional. Striking the right balance between confidence and humility could elevate your resume to another level. Avoid jargon and buzzwords; instead, use clear, concise, and straightforward language.

In conclusion, the power of the initial sections of a resume must not be underestimated. It is your first step into the realm of potential employment opportunities, and crafting a strong and compelling introduction can be your magic route to grabbing the attention of your prospective employer. However, like any other skill, resume writing gets better with practice. So, get started on your path to creating a standout summary or objective section today!

Strong Summaries

• Passionate and detail-oriented flight attendant with over 5 years of experience providing excellent customer service in various international airlines. Demonstrated ability to respond effectively to emergencies, with in-depth knowledge of FAA and travel regulations.
• Bilingual Flight Attendant highly experienced in airline operations and customer service. Known for enhancing passenger safety and ensuring a positive travel experience. Certified in CPR and emergency procedures.
• Highly motivated Flight Attendant with a strong commitment to safety and passenger needs. Proven skills in first aid and crisis management, combined with background in hospitality ensuring high-quality customer service.
• Reliable Flight Attendant offering over 7 years of experience adept at providing top-notch customer care. Skilled in conflict resolution and equipped with extensive knowledge of safety and security procedures.

Why these are strong ?

These examples are considered good because they each provide a concise yet comprehensive summary of the candidate's professional experience and skills. They go beyond just stating the obvious task but also highlighting notable achievements or special skills such as knowledge of multiple languages, hospitality background, and CPR certification. Sharing these details sets an effective image in the recruiter's mind about the candidate's capabilities and suitability for the position. This would be good practice as including relevant keywords and skills can increase the chance of the resume being noticed by ATS (Applicant Tracking Systems) used by many recruiters today.

Weak Summaries

• Summary: Want job. Have experience.
• Summary: I have worked in many airlines, I am good at my job, hire me.
• Summary: I was the best flight attendant in my previous job, all passengers liked me, they always left the plane happy.
• Summary: Seeking a job as a flight attendant. I am a fast learner.

Why these are weak ?

The above examples are bad for several reasons: lack of detail, generic statements, unsubstantiated claims and a focus solely on the job seeker's needs rather than the assets they can bring to a company. For instance, 'Want job. Have experience.' is too brief and bland, offering no insight into the applicant's qualifications, unique skills or career accomplishments. 'I have worked in many airlines, I am good at my job, hire me.' lacks specificity about the applicant's experience and doesn't explain why they're competent. 'I was the best flight attendant in my previous job, all passengers liked me, they always left the plane happy.' contains boastful claims with no supporting evidence. 'Seeking a job as a flight attendant. I am a fast learner.' focuses only on the fact that the job seeker wants a job and does not convey what they have to offer to the company.

Showcase your Work Experience

In our efforts to secure that dream position as a flight attendant, the heart of your resume lies within the work experience section. Acknowledging this section's significance is the starting point in our journey. It represents your journey up so far and reveals the main contents of your toolbox. It's a testament to your abilities, dedication, and growth, suggestive of your potential opportunities with a new airline company.

Understand What Matters

The first step in creating a remarkable work experience section understands what matters to the recruiters. Every airline has a set of values and expectations. To outshine others, you need to cherry-pick those experiences that align with these values and expectations. This will exhibit your suitability and preparedness for the flight attendant position.

Highlighting the Right Experiences

Now, this part here is a bit tricky - how do you choose which experiences to highlight? Let's break it down. It's not always about the length of service; instead, it's about the breadth and depth of your experience. Select those roles where you displayed emotional strength, customer service standards, acute responsiveness, flexibility, and perhaps more tangibly, your safety training and abilities. It's about the learned skills, nurture of your innate traits, and how you've improved as a professional in your journey as a flight attendant.

Quantify your achievements and impact in each role using specific metrics, percentages, and numbers to demonstrate the tangible value you brought to your previous employers. This helps hiring managers quickly grasp the scope and significance of your contributions.

Articulating Your Roles

The way you narrate your roles in the work experience section matters. Stay away from jargon. Instead, use simple, concise language that communicates your duties, responsibilities, and achievements effectively. Was there a time you efficiently dealt with an emergency? Or managed an inflight conflict? Maybe you were responsible for specific safety training programs? Use numbers where possible as they not only solidify your statement but also paint a vivid, trustworthy picture of your work history.

The Power of Formatting

Lastly, don’t overlook the power of formatting. Consistent, clear formatting improves readability and lends your resume a professional look. Each job role should have the same structure: job title, employer, location, dates of employment, and then your roles and accomplishments in bullet points. The most recent role should be at the top. Stick to the same tense throughout and refrain from using personal pronouns or unnecessary words.

Now, you're ready to shape that all-important work experience section, one that truly captures your aviation journey and sets a promising runway for your future landing spots.

Strong Experiences

• Provided high quality in-flight service to customers, ensuring their comfort and safety during travel
• Assisted customers with their luggage, answering questions and addressing issues promptly
• Administered first aid to the passengers when required and ensuring safety regulations were upheld
• Collaborated with team members to provide efficient service and responding to emergencies with calmness and professionalism
• Successfully dealt with various challenging situations like unruly passengers, medical emergencies, and flight delays
• Received multiple commendations for outstanding customer service

These bullet points demonstrate the potential capacity of a flight attendant to provide outstanding service. They provide specifics on the types of tasks the candidate has experience with, such as handling emergencies and providing high quality in-flight service. These details can help the hiring manager understand the candidate's abilities and compare them to their specific needs. Each point demonstrates an essential skill for a flight attendant - communication, attention to safety, customer service, and teamwork. They are action-driven statements, outlining what the candidate did, how they did it, and what the outcome was.

Weak Experiences

• Worked as a flight attendant.
• Had responsibility for passenger safety.
• Had some tasks.
• Flight Attendant tasks.
• Some things related to the flight.
• Did flight attendant stuff.
• Worked on planes.

These examples are not adequate for a flight attendant work experience section in a resume for several reasons. Firstly, they provide no context or specifics around what the tasks or responsibilities consisted of. Therefore, it lacks details that could showcase the depth of the applicant's experience and skill set. Phrases like 'Had some tasks,' 'Some things related to the flight,' or 'Did flight attendant stuff,' are vague and uninformative to the employer. Secondly, they do not mention any accomplishments or measurable outcomes, which could show how the applicant contributed to their workplace. They don't provide insights on one's skills or efficiency. Finally, using a generic phrase like 'Worked on planes' doesn't give any sense of what the applicant's role was. An employer would have no understandings about whether the candidate was competent in customer service, safety procedures, in-flight services, or emergency response. Good examples would explain the tasks and responsibilities clearly, would list measurable achievements, and would provide some context about the work environment.

Skills, Keywords & ATS Tips

Crafting an impressive Flight Attendant resume isn't just about ticking the boxes of the required qualifications and experience. It is critical to capture a perfect blend of hard skills and soft skills in your resume. To fully grasp their significance, it's essential to know how Automated Tracking Systems (ATS) and keywords relate to both skill sets.

Understanding Hard and Soft Skills

Hard skills can be considered as technical abilities that are necessary for a Flight Attendant. They include your acquired knowledge and abilities, such as using in-flight software for passenger management or having a certification in first aid. These skills are measurable and usually gained through professional training and experience.

On the other hand, soft skills are often subjective, intangible attributes that complement your hard skills. For a Flight Attendant, these might include excellent communication, ability to handle stressful situations, and providing exceptional customer service. These skills cannot be acquired through training but are usually inherent qualities that can be refined over time.

Role of ATS and Keywords in Your Skills Section

If you've ever wondered why you've been overlooked for a job for which you were the perfect candidate, it's likely that your resume didn't match well with the company's ATS. This software is designed to filter resumes based on selected keywords related to the job position. Keywords are those specific phrases or words that are directly linked to the job description provided by the employer.

Ideally, your Flight Attendant resume should contain keywords that match the exact phrases in the job description. Both hard and soft skills can serve as keywords. If a job listing for a Flight Attendant specifies that the candidate should have experience with a particular software or "excellent customer service skills", then these are your keywords. Ensure you utilize them appropriately within your skills section.

Building a Connection between ATS, Keywords, and Matching Skills

The premise is straightforward. Your resume passes through the ATS before it reaches human eyes. The more your resume matches the job description (thanks to the proper use of keywords), the higher the chance of having your application advanced for further review. This emphasizes the need to customize your resume for each job application, carefully integrating both hard and soft skills, as highlighted in the job description.

By correlating your hard and soft skills with the job's keywords, your resume becomes more ATS-friendly, increasing your chances of standing out among other candidates. Simply put, the right balance of hard and soft skills in a Flight Attendant resume, mirrored via relevant keywords, ensures your resume is ATS compatible and subsequently increases your chances of landing your dream job.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Customer Service
• Foreign Language Knowledge
• Emergency Management
• Cabin Management
• Aircraft Evacuation
• Food & Beverage Service
• Crew Coordination
• Flight Regulations Enforcement
• Passenger Safety Instruction
• Physical Fitness
• Microsoft Office
• Advanced CPR
• RADAR Basics
• Airplane Mechanics
• Time Management
• Life Raft Operation
• Conflict Resolution
• Firefighting Basics

Soft Skills

• Communication Skills
• Interpersonal Skills
• Problem Solving
• Attention to Detail
• Cultural Sensitivity
• Multi-tasking
• Adaptability
• Stress Management
• Decision Making
• Positive Attitude
• Organization
• Professionalism
• Customer Orientation

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Coordinated
• Demonstrated
• Communicated

Adding your education and certificates to your flight attendant resume involves three necessary steps: identification, placement, and detail. Identify all relevant education and certificates and decide where they'll have optimum impact (usually towards the beginning or the end) on your resume. Then, add precise details – the name of the institution, type of degree or certificate, the period studied, and any accolades attached – to clearly highlight your qualifications.

Resume FAQs for Flight Attendants

What is the best format for a flight attendant resume.

The best format for a flight attendant resume is the reverse-chronological format. This format emphasizes your most recent experience and qualifications first, which is important in the competitive field of flight attending. It also makes it easier for hiring managers to quickly assess your relevant skills and experience.

How long should a flight attendant resume be?

A flight attendant resume should typically be one page in length, especially if you have less than 10 years of experience. This length allows you to highlight your most relevant qualifications and experiences without overwhelming the hiring manager. If you have extensive experience or additional relevant certifications, a two-page resume may be appropriate.

What are the most important skills to include on a flight attendant resume?

The most important skills to include on a flight attendant resume are customer service, communication, problem-solving, and safety and emergency response. Other valuable skills include language proficiency, adaptability, and cultural awareness. Be sure to highlight any relevant certifications, such as CPR or first aid training.

How can I make my flight attendant resume stand out?

To make your flight attendant resume stand out, focus on highlighting your unique experiences and qualifications. Use specific examples to demonstrate your customer service skills, problem-solving abilities, and safety training. Tailor your resume to the specific airline and position you are applying for, and use industry-specific keywords. Consider including a brief, compelling summary statement at the top of your resume to grab the hiring manager's attention.

Flight attendants ensure passenger safety and provide excellent customer service on flights. Key duties include assisting with boarding, demonstrating safety procedures, and serving meals/beverages. When writing a flight attendant resume, highlight: • Customer service experience • Ability to remain calm under pressure • Strong teamwork and communication skills • Relevant licenses/certifications Open with a compelling summary of your top qualifications.

Charismatic and service-oriented flight attendant with over 6 years of experience ensuring passenger comfort and safety on both domestic and international flights. Skilled in providing exceptional customer service, resolving conflicts, and maintaining composure in high-pressure situations. Multilingual, with fluency in English, Spanish, and French.

• Promoted to Senior Flight Attendant due to exemplary performance and leadership skills
• Trained and mentored new flight attendants, ensuring they met the airline's high service standards
• Developed and implemented new safety protocols during the COVID-19 pandemic, minimizing risks for passengers and crew
• Received multiple commendations from passengers for providing exceptional service and assistance during emergencies
• Collaborated with the in-flight team to optimize service efficiency and passenger satisfaction on long-haul flights
• Provided exceptional customer service to passengers on domestic and international flights
• Demonstrated proficiency in emergency procedures and first aid, ensuring passenger safety
• Collaborated with the in-flight team to deliver personalized service and meet passengers' unique needs
• Maintained a clean and organized cabin environment, contributing to a pleasant flying experience
• Received consistent positive feedback from passengers for friendly and attentive service
• Demonstrated exceptional communication skills, effectively resolving passenger concerns and complaints
• Assisted passengers with special needs, ensuring their comfort and safety throughout the flight
• Maintained a professional and friendly demeanor, contributing to a positive flying experience for passengers
• Consistently met and exceeded sales targets for in-flight merchandise and services
• Participated in ongoing training to stay current with safety protocols and service standards
• Safety and Emergency Procedures
• Multilingual (English, Spanish, French)
• Problem-Solving
• Sales and Upselling
• First Aid and CPR
• Effective Communication
• Emotional Intelligence

Flight Attendant Resume Example

It's time to catch a flight to your dream job! Our flight attendant resume guide with examples will help you land whatever flight attendant job you're looking for, regardless of the distance.

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Beautiful resume templates to land your dream job

If you're ever been on a flight, you know what a flight attendant is. A flight attendant is known to provide routine services and respond to emergencies to ensure passengers' safety and comfort while on an aircraft. In addition, flight attendants get to travel to a lot of different places, which is one of the coolest aspects of the job. According to the Occupational Outlook Handbook , there are currently over 121,900 flight attendant jobs . Flight attendant positions are at a 14% growth rate , which is faster than usual and means the number of jobs is only going to take off. When it comes to being a flight attendant, there are a lot of compromises that come with the job:

• Having variable work schedules, including evenings, weekends, and holidays
• Being away from home several nights per week

But if you're someone who sees this and likes it, this just may the job for you. In order to land your dream flight attendant job, working for that airline, it is important to have a clean, impressive, and detailed resume . In this article, we will be discussing the following 7 steps to get your resume ready for new sights and experiences as a tour guide:

• Format your resume
• Write an impressive resume summary
• Describe your work experience and what to do if you have none
• List key skills in your resume
• Include certifications in your resume
• Add languages to your resume
• Add your education to your resume

1. Format your resume like a professional

A hiring manager is not going to hire you if your resume is sloppy and poorly formatted. Being a flight attendant can be a serious job. Therefore, it is essential for your resume to be taken seriously, too. When it comes to formatting your resume, there are three ways you can do so:

• Reverse-chronological , which emphasizes your previous work experience
• Functional , which highlights your key skills
• Hybrid , which combines the previous formats to give hiring managers a closer look at what you're bringing to the table

As a flight attendant , the best format for your resume would be the functional format as hiring managers are mostly looking for what skills you can bring to the table.

Tip: While having previous work experience in the field is a bonus , especially since you already have your Federal Aviation Administration Certification , you only need a high school diploma or equivalent to become a flight attendant. For the most part, you will receive on-the-job training through the airline you are employed with.

Take a look at our guide on how to format your resume if you want to learn more.

2. Write an impressive resume summary and/or objective

A resume summary is a 1-2 sentence blurb that summarizes everything your resume consists of while a resume objective is a 1-2 sentence blurbs that shows hiring managers what your goals are and what you are hoping to gain. They are both quick and easy ways to show the employer that you appreciate their time, which can help your resume stand out from the pile since not everyone writes one.

Tip: You can think of resume summaries and objectives as your elevator pitches.

Sometimes, it's tough to know exactly what you should put on your resume summary and/or objective, but here are some elements you should always include in your resume summary:

• Years of experience
• What you have experience in
• Some personal characters
• What you're hoping to learn or gain

Tip: Your resume summary and/or objective should always be at the top of your resume.

If you're still stuck on how to write your resume summary, here's a good and simple example : Respectable and personable flight attendant with 6 years of experience working with an international, fast-paced cabin crew. Seeking to advance my career by growing with a well-known, dedicated-to-people airline.

‍ Tip: If you do not have previous work experience as a flight attendant or similar airline position, focus more on writing a resume objective than a resume summary.

Want to write the perfect resume summary? Our guide on writing resume summaries has tons of examples.

3. Describe your work experience

As we mentioned earlier, you do not need prior flight attendant experience to become a flight attendant. For the most part, your employer and airline will provide on-the-job training for what it is you need to do. However, if you do have previous work experience as a flight attendant, it is important to describe your work experience and what you've done while on the job.

‍ Tip: When listing your work experience, it's important to highlight the specifics you did on the job, and do so using good verbs .

Here are some examples of flight attendant job descriptions you may be able to include in your resume:

• Fulfilled directives from the lead flight attendant.
• Performed all duties as directed by the Company policies and procedures to ensure maximum customer safety and comfort.
• Served all customers in a professional and efficient manner.
• Represented Swift Air’s image of integrity, resourcefulness, and professionalism.
• Maintained company standards and regulations for attendance, personal grooming, and appearance while in uniform, or on company property.
• Attended preflight briefings and conduct preflight checks.
• Accounted for money collected from alcoholic beverage service if applicable.
• Explained and demonstrated the use of safety equipment and procedures and enforce all safety regulations as appropriate.
• Prepared the aircraft for passengers, greeted passengers, verified boarding passes and seat assignments, assisted with carry-on baggage stowage and security, as well as prepared and served meals and beverages.

What to write in your resume if you have no previous flight attendant experience

Maybe, you haven't worked as a flight attendant just yet, but you do have experience working for an airline. Maybe, you've been a guest care supervisor or trainer. Here are some job descriptions examples you can write in your resume:

• Facilitated guest care business-specific new hire and supplemental training courses.
• Collaborated with business partners, 3rd party BPO vendors, training peers, and quality assurance to keep abreast of changes in policies, procedures, regulations, business initiatives, and technologies/programs.
• Developed facilitator guides and used expertise in instructional design methodologies to develop curriculum and other training tools.
• Developed curriculum and facilitated other training sessions covering various non-business-specific training.
• Utilized a robust assessment methodology to evaluate the effectiveness and efficiency of learning.
• Maintained accurate reporting of all learning initiatives via the department Learning Management System (LMS).

You can also check out our guide on how to write a resume with no work experience.

4. List your key skills

As a flight attendant, there are many key skills that will benefit your resume and help you land the job. Listing impressive and relevant skills gives hiring managers more reasons to hire you.

Tip:  In a job where you're constantly interacting with others, having communication and other interpersonal skills on your resume is a benefit. The same goes for travel knowledge, adaptability, and planning .

Here are some examples of key skills you can include in your resume as a flight attendant:

• Airbus A380 Cabin
• Safety Orientation
• Aircraft Intercome
• Jet Bridge Maintenance
• Communication
• Organization

Tip: You can even include skills such as multilingual and CPR certified to impress hiring managers.

Having trouble identifying your skills? We have a guide with 100+ key skills you can include in your resume.

5. Include your certifications on your resume

In case you missed your flight earlier, we did mention that, in order to become a flight attendant, you do need a Federal Aviation Administration Certification . This is something you can get on the job, but if you already have it, it may just be what takes your application to the next level and lands you an interview. Having a certifications section on your resume is a way to impress hiring managers.

Here are certifications that you should consider getting and adding to your resume:

• World-Class Flight Attendant Certifed
• Federal Aviation Administration Certified
• CPR Certified
• First Aid Certified
• AED Instructor Certified

Tip: AED Instructor Certified means you are certified to work with an automated external defibrillator . These are used to help individuals who are undergoing cardiac arrest , which can happen on the job. When it comes to getting flight-attendant-specific certifications, you can receive them on the job or by attending some sort of flight school.

If you're looking for more certifications to include in your resume or want to know how to correctly list them , check out our guide.

6. Add languages to your resume

As a flight attendant, you're bound to meet individuals who do not speak the local language. It may even be someone's first time on a plane. Offer them comfort by speaking to them in their mother tongue. Knowing multiple languages may be a skill that separates you from the rest of the competition and helps you get hired more quickly. Therefore, it is important to add to your resume a language section that shows hiring managers that you are bilingual or multilingual. Here are some languages you can include on your resume if you know them:

Tip: Next to the languages you know on your resume, add if you're fluent, intermediate or a beginner in the language to show hiring managers just how well you know the specific language.

Need more help writing the perfect resume ? We have a guide that can help you do just that.

7. Add your education to your resume

Just because it is at the bottom of our list, doesn't mean it is not important. While flight attendant positions only require a high school diploma or equivalent , it is still crucial for you to have an education section in your resume. When including your education, be sure to mention the following when listing your education:

• School name and location
• Years in school

Tip: Bachelor of Art degrees in Hospitality are good degrees for going into a flight attendant career. While they are not mandatory, they can help to impress hiring managers.

Here's what adding your education to your resume can look like: Florida International University

2014 — 2018

Bachelor of Arts in International Hospitality Management

GPA: 3.7/4.0

Booker T. Washington Senior High School

2010 — 2014

Aviation Maintenance Career Academy

GPA: 3.8/4.0 ‍

‍ Tip: If you attended a high school or technical school that focused on aviation, hospitality , or any other subject relevant to becoming a flight attendant, be sure to include that in the education section of your resume.

Key Takeaways

From the looks of it, there may have been more to your flight attendant resume than you originally thought, but these tips and tricks are sure to land you the job of your dreams anywhere in the world. Here's a summary of everything we went over:

Following our guide, your resume will be travel-ready for your next flight attendant job! Good luck and get ready for take-off!

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Hoping to become a flight attendant ? If so, you're not alone. Every year, tens of thousands of people apply for the limited flight attendant job openings at airlines around the world. Flight attendant jobs are highly coveted and highly competitive.

As an applicant, it may seem overwhelming to figure out how to stand out from the crowd of thousands of other flight attendant applicants. In this article, I'll talk about how you can use your resume to get your foot in the door for flight attendant jobs. By the end of this article, you'll be ready to write your own flight attendant resume and get the airline job of your dreams!

One of the best ways to make yourself stand out to airline hiring managers is to submit a polished and professional resume that highlights why you'll be a great flight attendant. Hiring managers will judge whether or not they want to meet you in person based on your resume, so it's extremely important that you use your resume to make a fantastic first impression.

As an overview, I'll next discuss how your flight attendant resume should be different than resume you use for other jobs and tell you the three skills you need to put on your resume. Then, I'll give you tips for writing your resume and give examples of an entry-level flight attendant resume and an experienced flight attendant resume. Finally, I'll answer some of the most frequently asked questions about flight attendant resumes.

Should Your Flight Attendant Resume Be Different Than Your Resume for Other Jobs?

One of the most common questions about flight attendant resumes is whether a flight attendant resume needs to be different than a resume for other jobs.

In general, the answer is no—you don't have to drastically re-write or re-format your resume to apply for a flight attendant job. However, you may need to change the language in your resume to highlight specific skills and experiences that airline hiring managers value.

Flight attendant jobs require special skills, like impeccable customer service and flexibility. You'll want to make sure a hiring manager can look at your resume and clearly see that you have these types of skills. That may mean re-writing your resume to show you have those abilities.

Say, for instance, that you previously worked as a secretary. When applying for other secretarial jobs, you highlighted your ability to use programs such as Microsoft Office. However, when applying for a flight attendant job, you'll want to highlight a different aspect of your previous experience as a secretary. You'll want to talk about how you interacted with customers or guests who visited your place of work. That'll show airline hiring managers that you have experience working with people.

In the next section, I'll tell you the three main skills flight attendant hiring managers are looking for, so you know which skills to demonstrate on your resume.

3 Skills to Highlight on Your Flight Attendant Resume

So what skills are hiring managers looking for from flight attendant applicants? In this section, I'll tell you the top three skills you need to highlight on your flight attendant resume.

#1: Customer Service Experience

The number one most important skill to highlight on your flight attendant resume is a passion for customer service. Flight attendants are the face of airlines. They deal with customers more than any other type of airline employee and are responsible for ensuring that customers have a positive flight experience.

Airline hiring managers are looking to see that you have experience dealing with customers, particularly in stressful situations. They want to know that you'll be able to deal with cranky passengers whose flight has been delayed or with people who don't want to check their carry-on bag. More than that, the airlines want to know that you'll represent them well to customers.

Make sure you describe situations where you've had to deal with customers. As I mentioned in the previous section, that could be greeting customers as a secretary. It could also be serving customers as a waitress, or working at a retail store. You need to demonstrate that you have customer service skills that would apply to an airline environment.

#2: Ability to Lead in Adversity

Flight attendant jobs may seem glamorous, but they can be extremely challenging. You'll have to deal with angry customers every day, as well as with potentially dangerous situations. Airlines want to know that you're able to keep your cool when times get rough and that you'll be able to act as a leader in such times. Flight attendants are responsible for not only providing great customer service, but also for keeping order in the cabin. They need to be able to calm down passengers that are violent and recognize dangerous behavior. They'll also need to be able to be leaders in the event of an emergency.

Have you led a team of workers at a retail shop at Black Friday? Or dealt with the Friday night dinner rush? Or maybe you have led a group of teenagers in a volunteer situation? Show that you've acted as a leader and dealt with difficult situations.

#3: Flexibility

If you've flown before, you know that flights often experience delays. As a flight attendant, you'll have to roll with a lot more than just those common flight delays. First of all, you'll need to leave your home to train for up to several months. If you make it through flight attendant training, you'll need to be able to deal with a schedule that's always changing due to cancelled or delayed flights. You may have to report at the last minute for a flight if another flight attendant can't make it. For at least the first few years of your career, you'll have the least desirable shifts and have to work on a lot of dates that you'd potentially rather be at home with loved ones.

Hiring managers are looking for employees who can demonstrate this flexibility and willing to do whatever it takes for their work. Perhaps you show on your resume that you've been able to cover for last minute shifts at your previous jobs, or that you always take holiday hours to help out your boss. Demonstrating flexibility will show your commitment to your flight attendant job.

4 Tips for Writing a Standout Resume for Flight Attendant Jobs

Before you start getting your resume ready to apply for flight attendant jobs, check out these top five tips to make sure you're setting your resume up for success.

#1: Call Out Your Accomplishments

The most important thing to do on your flight attendant resume (or on any resume, really) is to emphasize your accomplishments. You want the hiring manager reviewing your resume to be wowed by your experience and skills and think, "I have to hire this person!"

For each position on your resume, you'll want to focus on your achievements over your duties. Did you lead a special project? Were you named "employee of the month"? Did you have more satisfied customers reviews than any other employee at your place of work?

While you of course want to make sure that you describe what you actually did at each of your previous jobs, you want to focus on your highlights so that the hiring manager reviewing your resume really understands what made you special at your prior workplace.

#2: Tailor Your Resume to the Position

You'll also want to tailor your resume to the flight attendant position you're applying to. That means you need to make sure you highlight the skills and experiences that airlines are looking for in their flight attendants.

When formatting your resume for a flight attendant job, make sure that you're spending the most time on the experiences and skills that'll ingratiate you with hiring managers. It should be easy for hiring managers to tell that you have experience that will serve you well as a flight attendant.

#3: Format Matters

While you don't need to spend hours making your resume beautiful, you do need to make sure it's formatting is clear and logical. Just like grammatical and spelling errors can discount your resume, a confusing, unorganized resume will also make you look unprofessional.

Use clear, simple formatting throughout your resume. Follow the same styling choices throughout; that is, don't bold your job titles in one section and make them pink and sparkly in another. Bullet points are great for organizing your accomplishments and duties for a particular job. Make it easy for a hiring manager to read and understand your professional experience.

#4: Proofread

It might seem obvious, but you need to proofread your resume several times before submitting it as part of a job application . Hiring managers often see resumes with spelling mistakes, grammatical errors, and other silly mistakes and will dismiss them as unprofessional. Don't get your resume thrown out for a careless error; proofread it before you send it in!

Sample Entry-Level and Experienced Flight Attendant Resumes

Use our sample entry-level flight attendant resume and experienced flight attendant resume to see how your resume should be formatted and what kinds of experience it can include.

Click here to download our sample entry-level flight attendant resume .

Click here to download our sample experienced flight attendant resume .

Frequently Asked Questions About Your Resume for Flight Attendant Jobs

Still have questions about your flight attendant resume? Check out these frequently asked questions.

#1: Should I Have a Flight Attendant Resume Objective?

A flight attendant resume objective is usually one to two sentences long and speaks specifically to the type of job the applicant is seeking. Your resume objective will say what kind of career you desire, and what skills you have that make you ideal for that type of job.

While objectives were once very commonplace on resumes, they've fallen out of favor, mainly because they're more centered on the applicant's needs than the company's needs. If you have a stellar flight attendant resume objective that you think demonstrates why you're a uniquely qualified fit for a particular flight attendant job, leave it in. Otherwise, your experience throughout the resume should be enough to convince hiring managers of your abilities.

#2: What Keywords Should I Use in My Flight Attendant Resume?

You don't necessarily need to include certain keywords in your flight attendant resume to be moved along in the application process. What you do need to do is highlight the skills and experience required in the job description, if you have evidence of having those skills or experiences.

Take note of any words that appear more than once or twice throughout the job description. Examples may be "customer service," "difficult situations," or "flexible," depending on the particulars of the job for which you're applying. If you can highlight that you have experience with those qualities and qualifications, you should include them in your resume.

#3: Is It Okay If I Don't Have Previous Experience As a Flight Attendant?

Yes! All airlines hire people who haven't worked as a flight attendant before to enter their trainee programs. A great way to show that you'd make a great flight attendant, even if you haven't worked as one before, is to highlight your relevant prior work experience.

#4: Should I List My Reference Information on My Resume for Flight Attendant Jobs?

Don't waste space on your resume indicating your references' contact information or saying something like "References available upon request." Checking references is an important part of almost every single job application process these days. Hiring managers will assume that you have references to contact, and they'll reach out to you for that information when they need it (often later in the hiring process).

#5: Should I Include My Education Experience on My Flight Attendant Resume?

Most flight attendant jobs only require that applicants have a high school diploma or GED. You should definitely indicate on your resume that you've achieved at least the minimum educational requirements for the position, and include any higher degrees if you have them.

Your resume is one of the first things hiring managers will see when they decide whether or not to move you forward in the flight attendant hiring process. You can use your resume to help get your foot in the door by highlighting how your previous experience has qualified you for the role and ensuring your resume is professional and polished.

Follow these steps, and you're well on your way to securing your flight attendant interview!

Hayley Milliman is a former teacher turned writer who blogs about education, history, and technology. When she was a teacher, Hayley's students regularly scored in the 99th percentile thanks to her passion for making topics digestible and accessible. In addition to her work for PrepScholar, Hayley is the author of Museum Hack's Guide to History's Fiercest Females.

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Write a Killer Flight Attendant Resume With No Experience (+ Examples)

Once upon a time, I had no idea what I wanted to be when I grew up. I knew I liked to travel, but it took years before the lightbulb came on for me to apply to my first airline.

During those years, I dipped my toes into a lot of different fields and worked as a bartender, surgical assistant, and even a yoga instructor! When the time had finally come to submit a resume for my forever career, I was nervous that my all-over-the-map experience wasn’t sufficient for a career in the airlines.

But it was actually quite the contrary! Fortunately for me (and everyone else who has never worked in the airlines), it’s not necessary to have experience as a flight attendant to be a flight attendant.

In fact, my experience exemplified qualities that airlines actually look for, such as customer service, hospitality, and a background in safety. Crew members come from many various work backgrounds including retail, food and beverage, teaching, military, health care, and so many other places.

So, where does one begin? We’ll need to build a solid resume!

Let’s explore key tips, writing techniques, and real examples to guide you in creating a compelling flight attendant resume, even with no prior experience!

TL;DR: Even without direct experience, you can craft an effective flight attendant resume. Draw from diverse past roles like bartending or healthcare to highlight customer service and safety skills. Focus on a clean, professional resume layout, keeping job descriptions concise. A single-page resume is ideal, with correct spelling and grammar. Personalize your resume for different airlines using keywords from their job descriptions and core values. Emphasize transferable skills, adaptability, and a passion for aviation. Lastly, a cover letter can add a personal touch and explain any employment gaps, tailored to each airline you apply to.

Table of Contents

My Tips For Writing The Best Flight Attendant Resume

➡️ prioritize cleanliness and professionalism in your resume design.

I realize that it’s common advice to hear that a resume needs to stand out . This might be applicable in other fields of work.

However, it’s not terribly realistic when applying to a major airline and thousands of other resumes are being submitted at the same time (For example, Southwest has, in the past, received up to 30,000 resumes per hiring window.)

So instead of focusing on being unique and over-the-top, it’s more important to focus on cleanliness and professionalism. A clean resume will catch an eye over a resume that is cluttered and overloaded with information.

So, what does a clean resume look like? First, I would recommend not getting bogged down with details like multiple colors and fonts . Stick to one font style, one font color, and 1-2 font sizes for the entire page, and avoid going too bold or italics crazy.

Second, in order to avoid clutter, try not to go overboard using special characters like bullet points or dashes. Emojis are cute, but they don’t exactly scream professionalism.

Third, when you are listing your job duties, try to keep them straight to the point. They shouldn’t look like small paragraphs or go over one line. You will have a chance to elaborate on your experience in the cover letter or during the interview. Once again, the focus of the resume should be clean, direct, and minimalistic.

Additionally, consider using our resume templates . These templates can help you maintain a clean and professional appearance , making it easier to craft a visually appealing and effective resume. Plus, the matching cover letter is included.

➡️ Keep it Concise

If you can keep your resume to a single page , that would be ideal. If not, that’s okay, but if it goes past two pages, there’s too much information and should be cut down a bit.

➡️ Spelling and Grammar

It takes almost zero precious time to run a spell check , so be thorough! Check your spelling and grammar. If your resume has errors, recruiters will quickly come to the conclusion that you lack attention to detail.

➡️ Seek Peer Review

If your English or grammatical skills are not strong, it could be beneficial to have it double-checked by a native speaker or even a friend who has a knack for writing resumes.

➡️ Be Honest

Chances are, you already have the skills needed to be a flight attendant! So, it’s really not necessary to fabricate. Instead, lean into your strengths and really emphasize those points. 

➡️ Minimize Employment Gaps: Present a Coherent History

If you have gaps in your employment history, try to fill them in the best you can.

Can you add that you were volunteering during that time?

Were you traveling or in school or helping a sick loved one?

It’s okay, but be ready to explain those gaps in a cover letter or the interview. 

➡️ File Format Matters: Use PDF

If you are submitting your resume online, send it in PDF format . It’s the safest bet, as not all systems can read other formats.

Others might be troublesome to open and also not be displayed on the screen in the same way it was intended to be shown.

➡️ Filename

It helps to use an appropriate and clear resume filename. This will be easier for you to locate it anytime you need to pull it up, and also be clear for the employer to find it easily.

For example, use your first and last name: John-Harrison.pdf

➡️ Follow Instructions Precisely

Follow the instructions given.

These days, airlines always have you submit a resume online through their careers website. It won’t be difficult to follow their instructions as it basically just entails a resume upload, but be sure to read everything on the careers page to not miss out on any key details.

For example , they might require that the applicant have a valid passport by the time of the interview date.

➡️ Include ATS Keywords

If you have no idea what I’m talking about don’t worry, I’ll explain!

ATS stands for “applicant tracking system” .

Basically, airlines receive so many resumes at once that it’s almost impossible for a team of recruiters to keep track.

Tools like ATS can scan a big pile of submissions and pick out resumes based on keywords. Here’s the best way to maximize use of ATS keywords…

First, check out the careers website of a given airline. You’ll likely find a section that includes a detailed description of what the job entails and the duties.

For example:

“Flight attendants will be responsible for greeting and assisting passengers during boarding.”

I made that one up, but it will be something along those lines. So, if you worked in a restaurant, you can easily use these keywords in reference to your own previous job duties!

What were you “responsible” for? Did you “greet” guests at the door or at the bar or a table?

Whatever you do, do not copy and paste phrases. If the keywords are in context, then the resume will flow nicely.

Hot tip #1 🚨 : While being a flight attendant is a partly a service position, it MOSTLY is a safety position! Emphasis on any safety-related duties performed at previous jobs will be very helpful in giving an applicant a leg up during the hiring process.

How else can you utilize ATC keywords?

Take a look at the company core values section of the airline’s website! Those are brimming with buzzwords to use in your resume. This is also a good way to show that your values and their values align. In addition, it will help to diversify your resumes if you are applying to different airlines

How do I Write a Good Flight Attendant Resume Without Experience?

1. emphasize relevant skills.

The biggest qualifier to the flight attendant position is customer service experience . The reason is because we are dealing with the public…

All. Day. Long.

From the passengers who come onto our working flights, to the random people in the airport terminal who ask you for directions to baggage claim while standing under the baggage claim sign, to the shuttle drivers who want to tell you all about their cousin who’s a flight attendant for so-and-airline…

Realistically, it can get mentally and emotionally exhausting! It will benefit you to have a little exposure under your belt in situations like providing exceptional service, connecting with people of diverse backgrounds, and conflict resolution.

Whether you realize it or not, you probably already have customer service experience in some way, shape, or form.

Here are some common positions that include experience in customer service:

• Public service positions (military, police officers, politics, not-for-profit work)
• Restaurant industry
• Health care
• Teaching or translating
• Administrative office work

And so many more.

But even if you’re sure you have no customer service experience, you can still land the job!

By showcasing your enthusiasm to work with the public and your personal strengths as an empathetic, compassionate, and positive person , you will still be a strong and viable candidate as a flight attendant!

2. Highlight Transferable Skills from Related Fields

Did you know that being a flight attendant is, first and foremost, a safety position ?

It’s probably good if you don’t because we don’t actually ever want to have to use our primary training!

However, things do happen (if you’re curious, just run a Google search for “Miracle on the Hudson” and read all about how a flight can become a cruise in a short amount of time), so safety and emergency training is a huge factor .

Common relevant positions include:

• Hospital work
• Firefighting experience.

If you have experience in any of these fields, I highly recommend adding them to your resume.

Don’t forget to include any CPR or medical training certifications/licenses .

3. Showcase Your Passion for Aviation

Have you always had an interest in aviation? There are ways to share this on your resume!

Even if you’re applying for a flight attendant position, you can still include any flight training you may have had or interest in future pilot training.

Airlines are happy to accept flight attendants who have future plans for flight school. In fact, they’ll even help put them on track either by setting them up with their own company’s flight school partners or if they don’t offer that, pointing them in the right direction to eventually get that commercial license.

Try to keep this section of your resume brief and to the point.

If you have no flight school experience, the best place to mention your long-time interest in aviation is on the cover letter.

4. Tailor Your Resume to Specific Airlines

Along with your cover letter, you should diversify your resumes by tailoring each one to each individual airline you apply to.

They don’t have to be completely different!

However, a good recommendation would be to check out the “core values” page on each airline’s website.

Knowing the unique culture, values and target clientele of each company can help you decide what kind of buzzwords you want to use in your resume , and also set a specific tone for your cover letter. 

What to Include in a Flight Attendant Resume? Key Sections

1. contact details.

Even though you will also be providing this information through the careers page, it still looks professional to have on a resume.

Name, address, telephone number, and e-mail address.

Never use funny or weird names for your email address. The e-mail address should look professional. If you don’t have one, you can easily set up a new one.

It should start with your name e.g. [email protected]

It’s easy to do and is good to have for many other uses. It’s a simple marketing tool for always having your name pop up and kept in the forefront.

2. Resume Summary

Here is an example of a Resume summary for a flight attendant without experience:

Efficient, supportive, and reliable professional with a background as a certified nursing assistant. With a “People-First” attitude and a commitment to exceptional service, I excel in interpersonal skills and effective problem-solving. Proven flexibility and collaborative teamwork in dynamic environments make me well-suited for the challenges of the aviation industry.

Don’t worry about an objective statement as they are pretty outdated at this point. Recruiters don’t necessarily want to read about how much the candidate wants the job, so save that energy for the interview.

Instead, they want to know the skills a candidate possesses in order to directly show what they’re going to bring to the table. Remember that you are selling yourself , so make sure the buyer gets to the relevant information as quickly as possible.

3. Education

Higher education is not a requirement these days for a flight attendant position.

Every airline in the US will only ever require a high school diploma or GED .

Because of this, I would not recommend taking up too much precious real estate on your resume with lots of details about education, training, or study achievements.

However, if your education history is particularly impressive, or if you have relevant achievements to the job (such as nursing school, hospitality courses, CPR certification, or a survival skills course) and you still want to flaunt it, by all means, toss that in there! However, try to keep it to a short, simple summary.

As far as formatting goes, both your education and work history should be displayed from the most recent to the oldest .

4. Employment History

Keep it short and the same style/format for every job held.

Avoid using too many different font styles as it really tends to clutter up the page and distracts from the information.

Remember that we’re aiming for a one-page resume if possible, so 3-4 job duties per position is totally sufficient.

Here is the first example of what this would look like…

Hard Rock Cafe Seattle, April 2022 – July 2023 Bartender Responsible for serving food and beverages to guests and provided consistently excellent customer service in order to create a hospitable and memorable environment Participated in the creative development of new recipes for seasonal craft cocktail menus and maintains knowledge of both modern and traditional drink recipes Excellent time management and problem-solving skills to work at a pace suitable for a professional, high-volume establishment Performed opening/closing work, including counting money drawer and stocking daily supplies

Can you spot the buzzwords? There are many that could be pulled in an ATS keyword search. For example:

• Responsible
• Customer service
• Professional
• Problem-solving

All these words can be cross-referenced to also apply to a flight attendant position.

Here is another example in a totally different field (mine from my actual past resume that I used to apply).

Example 2: 

Rush University Medical Center, November 2023 – December 2015 Certified Surgical Technologist Prepared and organized operating rooms for surgery, guaranteed sterility of all equipment used, and practiced aseptic technique Implemented knowledge of all safety protocols and understands the value of quality patient care Can sufficiently work both individually and in a team environment Offered volunteer services as a certified yoga instructor and meditation guide for both employees and families of patients

As you can tell, this is not a customer service-based position. However, if you noticed, I made a point to highlight patient care! This traces my skills back to customer service and now automatically makes the medical field position more relevant to the flight attendant position.

Here are some noteworthy buzzwords from this resume:

• Patient care

Hot tip #2 🚨: ALWAYS include volunteer work, military experience, or any experience that is relevant to serving others. I promise, this will make you shine like the bright and beautiful star you are. 💫

Remember, your work experience is valuable and it’s important to highlight everything that could be relevant! Feel free to get creative, but once again, if you are hitting a mental roadblock, you can always check out the flight attendant job duties on the careers page for more ideas.

There are many significant skills to highlight in your resume. Let’s review some of those skills we already talked about and also delve into a few new ones.

Let’s see some of the top skills for a flight attendant resume:

Any relevant experience with safety. 

Dig deep and come up with how your job experience had points where safety was relevant.

For example, even if you were a bartender, you probably “safely monitored guest alcohol consumption”.

Maybe you were a bank teller who had to be well-versed in safety protocols in case of an emergency theft situation.

See how even non-safety-related jobs can still include these relevant safety experiences.

Ability to work in a team

This is a great one to use because it applies to almost anyone from any work background unless you literally worked in a cave. But even then, you probably still had team Zoom calls.

Flight attendants and their pilots work as a team, within a strong communicative environment.

In fact, flight attendants will learn how to maximize their team communication skills during initial inflight training.

This is not just so we can all just get along (which is nice) but mainly so we can effectively handle emergency situations and keep the passengers as safe and comfortable as possible.

It’s important to highlight to your recruiters both on your resume and in the interview how you work well with others.

Ability to adapt

This is crucial. Being a flight attendant is not your average office job.

I’m not going to lie, there are days when being a flight attendant is so monotonous that I might go crazy. But other days, it’s the total opposite.

Between weather/maintenance delays, cancellations, schedule changes, cranky customers, emergency medical situations and more, there are many reasons why the tone and overall flow of our day can get completely disrupted.

It’s essential to show the recruiter that you know how to roll with it while staying cool as a cucumber. 😎

This may seem like a given, but it’s more in-depth than you may realize.

Flight attendants can not be late to work. It’s one of the biggest no-no’s in the industry. The domino effect of one flight leaving late because of late crew members can affect the on-time departure of the rest of the flights throughout the day.

It may not hurt to emphasize a past perfect attendance record on your resume!

Professionalism

Ok, so you’ve managed to beat the Starbucks line, and you’ve shown up to work on time. But, are you professional when you get there?

Let me give you an example of a very common situation. Sometimes, we hit mega turbulence. Every single time we do, about 20 sets of eyes are looking at the flight attendants to see how we are responding. Professionalism is so important because passengers will decide how they will act on the plane based on how we act.

If we are professional, the passengers will trust us, but we are guaranteed to lose control of a cabin in any type of bad situation if we are not displaying professionalism.

How were you professional at your previous job? Be sure to include it!

Customer service skills

This is a no-brainer! The main points of being a flight attendant are to provide safety and comfort.

Find a way to showcase on your resume that you have a sense of kindness and care. If you don’t care about others, this is not the career for you.

Job skills can be taught, but empathy and compassion cannot, and the recruiters want to know that you possess the basic qualities needed to care for our fellow humans.

Here are a few other skills to highlight:

• Ability to work under pressure
• Empathetic and friendly
• Problem-solving skills
• Attention to detail
• Time management skills

It’s not necessary to use every single one of these.

You want your resume to flow nicely and feel genuine, so pick out the ones that fit your experience as well as the values of the airline.

For example, Southwest has a philosophy of following the Golden Rule , (“Treat others the way you want to be treated”) so an emphasis on volunteer work would especially stand out to their recruiters. This is just one example, so feel free to get creative by checking out the Core Values page of the airline.

While it’s wonderful to showcase all of the above, take care not to make this a huge section of your resume. Once again, we’re aiming for clean and minimalistic.

6. Hobbies, Interests, Achievements

As far as hobbies and interests, once again, I can’t stress this enough, including any volunteer work.

Also, if your hobby includes helping people or animals in any way, it could be worth mentioning.

Please don’t be *that* person and write “loves to travel” anywhere on your resume. 🙅 I promise, they already know you love to travel or you wouldn’t be applying for this position!

For achievements, I would advise excluding any awards that are out of date or don’t showcase any of the above job skills we talked about.

For example , it’s cool and interesting that you love to horseback ride, but maybe your riding award from 18 years ago is not worth taking up a big chunk of real estate on your resume. Instead, are you CPR certified? Do you have alcohol safety training? You can totally slap those on there, keeping it short and to the point. Aim to display only what is relevant to the job.

If there are other hobbies, interests, and achievements that you’re not sure should be on your resume or if your resume is growing too long, I would advise to share a few and leave the rest for the interview. That’s the real time to shine.

Hot tip #3 🚨: ALWAYS include the ability to speak other languages on your resume! This can significantly increase your chances of being hired. Not only does this give you a leg-up on your competition, but there are sometimes opportunities for a wider range of scheduled routes and higher pay! Include any certifications or study details if you can.

• Spanish: Native (written and spoken)
• English: Fluent (written and spoken) – First Certificate in English
• French: Basic (written and spoken) – CEFR A1 Certificate

7. References

I would not take up any space on your resume with references.

If you feel it necessary, a simple “References available upon request.” will suffice.

However, if you have a friend (or more commonly, your mom’s friend’s co-worker’s cousin’s daughter) who is a flight attendant for the airline that you are trying to break into, get in touch with them because most airlines have a section on their employee website for employees to submit their referrals for potential candidates.

Should I Include a Photo in my Flight Resume?

• In the United States, the answer is absolutely not. It won’t even be considered as a viable part of your resume, and will just take up space. The good ol’ Pan-Am days of weigh-ins and hiring exclusively single women under the age of 30 are over. This is not to say that a candidate should not look clean, polished, and professional in the interview (totally do all that), but it is not expected, or beneficial to include a photo in the resume. This also applies to Canada and Australia.
• In most of the European countries (except the UK, Ireland and The Netherlands): a photo is usually expected . This can be a way for the recruiters to remember you and decide if you seem suitable for the role. While it might feel unnatural for some foreigners who are seeking to work in Europe to do this, it may be beneficial. Just to be clear, it is not mandatory in all the European countries, but each country is different and you definitely won’t be faulted for including one.
• In Asia, South America and Middle East airlines: it’s actually generally required , and they will probably also ask for a full-length photograph.

What kind of photo?

If you choose to add a photo, use a flattering headshot, taken against a white or light-colored, neutral background.

Personally, I think most passport photos are terrible to use because you can’t smile and they make you look up at that awkward angle, so maybe just a nice, professional headshot.

Don’t crop any photos as it’s very obvious and will look sloppy. Don’t forget to look the part!

Wear business attire, tie your hair up into a neat bun or ponytail, and apply some tasteful makeup.

Don’t forget to flash that million-dollar (or new hire probationary rate of $23 an hour) smile. 😁

Do I Need a Cover Letter?

While a cover letter is not necessary, it is recommended.

However, before you spend time writing one, check to make sure there even is an option for a cover letter submission . Some of the bigger airlines don’t even want them because the recruiters already have so much paperwork to sort through.

If it is an option, I would strongly recommend including it. A paragraph is sufficient, and I recommend keeping it a little more breezy and conversational than the actual resume.

Don’t include a ton of detailed information or make it sound generic, but do include a short intro of who you are and why you’re interested in the position .

A cover letter should give the recruiter a quick glimpse into the applicant’s personality, and why they want to work for their company. Each cover letter should be airline-specific, so mention the company by name and avoid copying and pasting the same cover letter for multiple airlines

A cover letter has other benefits too, such as explaining gaps in employment history or lack of experience. It could be used as a great tool to clear up any doubts about the resume.

Closing thoughts

In conclusion, remember that no matter your work background, I can promise that you already possess the necessary job skills! It’s just a matter of digging deep, doing the research on the airline’s core values, and expressing those wonderful personality traits into an elegant and well-crafted resume.

If you follow these guidelines, even without any experience as a flight attendant, you can ABSOLUTELY snag a career flying those friendly skies!

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About The Author

Thanks… This has really helped

I have been a middle school and high school teacher for 25 years. Just recently I became empty nest, and I have strongly considered flight attendant to be my next long term career. As an aspirin applicant to this exciting career, I find your information to be of great assistance during the application process. I am truly thankful for sharing your ideas as I truly believe it may lead me to be a potential applicant.

Thank you, it makes my day to read that 😊

Wow! Such exceptional advices and a well written journal. I learnt a lot of things, thank you so much!

This was a great article I love how you broke everything down, was so informative, best resume guide I have ever seen. I love your writing style, easy to read, little sass. Bravo 👏🏼

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• ResumeBuild
• Flight Attendant

5 Amazing flight attendant Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, flight attendant: resume samples & writing guide, simon campbell, employment history.

• Make announcements regarding flight schedules, delays, and other pertinent information
• Provide excellent customer service
• Provide first-aid assistance as needed
• Ensure passengers comply with safety regulations
• Assist passengers in stowing their carry-on luggage
• Perform pre-flight and post-flight duties
• Demonstrate emergency equipment and procedures to passengers
• Monitor the cabin for any passenger disturbances

Do you already have a resume? Use our PDF converter and edit your resume.

• Collect payment for onboard purchases
• Complete paperwork, including flight reports and passenger manifests

Andrew Ellis

Professional summary.

• Respond to passenger inquiries and provide information about the flight
• Provide passengers with pillows, blankets, and headsets
• Ensure the safety and comfort of passengers

Cecil Davis

• Verify passenger identification and tickets

Richard Evans

• Prepare and serve meals and beverages

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

Traveling for a living is many people’s idea of a dream job. It’s no wonder that many people glamorize the work of flight attendants. Not only do they get the chance to visit new cities and countries on the company dollar, but they also get to meet passengers from all around the world.

There’s no doubt numerous perks that this career offers. However, any flight attendant will tell you that there are constant challenges to deal with too - all of which must be done with a smile on your face. Rude passengers, turbulence, and delays are just some of the trickier parts of this occupation. And let’s not forget that you’re at every passenger’s beck and call for the duration of the flight.

In addition to all of the challenges flight attendants face in the air, they face one of their most formidable ones back down on earth: getting their dream job. If you’re a flight attendant who’s looking for a promotion within your current airline or you’re looking to switch to a new airline company altogether, you’ll know how competitive the entire hiring process is.

In order to catch a recruiter’s attention, you will need to apply with an eye-catching flight attendant resume that puts your best foot forward.

If you’re unsure about how to piece one together, this guide has you covered. We’ve shared all of our best expert tips to ensure recruiters won’t be able to say no to you. You’ll learn about a range of helpful pointers including:

• How to correctly format your resume
• Which sections are mandatory to include and how to write them effectively
• How to give your skills and achievements the attention they deserve
• Expert tips for writing your very first flight attendant resume
• An insider secret for efficiently creating a stunning resume

1. Multiple Template Examples

2. how to write a flight attendant resume that will get you noticed, how should you format your resume.

When a recruiter is reading your resume, they’ll want to see your most recent professional experiences first and foremost, followed by the ones that preceded it. That’s why it makes sense to adopt a reverse-chronological resume format , which does exactly this. The primary advantage of using this resume format is that it emphasizes your upwards career progression.

There are also several resume layout standards that you should stick to. Here are the most crucial ones to be mindful of when you’re piecing together your resume:

• Number of Pages: A single page only. 
• Fonts to Use: Fonts that can be easily read at first glance, such as Avenir Next and Garamond.
• Fonts to Avoid: Any fonts that a recruiter would need to strain their eyes to read, such as Money Penny and Honest Script.
• Margins: 1 inch on all sides.
• Line Spacing: 1 or 1.15.
• Header size: 14-16 point size.
• Text size: 11-12 point size.

What are the most important sections to include in your resume?

In order to make a flight attendant resume that will lead to your dream job, you’ll need to be strategic about what type of information is presented to the recruiter. After all, you only have one page to work within.

So you can forget what you’ve heard about including hobbies and references - unless the recruiter explicitly asked for them! Here are the most important sections your resume should include:

• Contact information: State your contact details, including your name, address, email address, phone number, and LinkedIn profile URL.
• Resume objective or resume summary: Provide an overview of why you’re the perfect candidate for the job, based on your career aspirations and/or relevant achievements.
• Education: Provide key details about your educational background.
• Professional experience: Provide details (in bullet points) about your work history, highlighting your achievements in each role.
• Certifications: List key details about any relevant certifications that a recruiter would be interested in.
• Skills: List 6 to 8 of your relevant skills that an ideal candidate should possess.
• Languages: List any foreign languages you speak and your proficiency level in each.
• Awards: If you have any, list any awards you’ve received as a flight attendant.

How to list additional training and certifications as a flight attendant

Showing that you have the proper training to work as a flight attendant is crucial. As you’ll be well aware, it is a federal law requirement for all flight attendants to hold a Certificate of Demonstrated Proficiency issued by the Federal Aviation Administration (FAA).

While it is a ‘given’ that you hold this certificate if you’re currently employed as a flight attendant, you should make this fact crystal clear on your resume. The best way to do this is to create a “Training and Certifications” section in your resume.

You can then list this certification, followed by any additional relevant ones you have to your name, using the format below:

• [Name of certification], [Issuing organization], [Year obtained]

Here’s an example of how this should look on your resume. We’ve also included some examples of other relevant certifications you may wish to include if you also have them:

• Certificate of Demonstrated Proficiency, FAA, 2020
• First Aid Certificate, Red Cross, 2019
• CPR/AED Certificate, Red Cross, 2019
• Spanish Diploma Level C2 (Mastery), DELE, 2018

Pro tip: For more information about applying for a Certificate of Demonstrated Proficiency, read this FAA document .

Where to list languages on a resume and how to do it correctly

Being bilingual or multilingual is an attribute not all flight attendants can boast. While it’s not necessary to list your foreign language abilities in most other resumes, it’s an absolute must to include on your flight attendant resume.

Needless to say, being able to communicate in another language is very useful in your line of work. For starters, in order to qualify for flying certain flight paths, you’ll need to offer specific language abilities. Some airlines even require or give strong preference to those who are able to speak that airline’s native language. For example, Japan Airlines (JAL) looks favorably on candidates who can speak fluent Japanese.

Even if an application does not require foreign language abilities, listing them in your resume will help you catch a recruiter’s eye. Remember, recruiters want to find flight attendants who go up and beyond for their passengers, and being able to speak to passengers in their native language is one of the most powerful customer service experiences you provide.

You should list any foreign languages you speak in a dedicated “Languages” section. State the name of each language you speak along with your proficiency level. That is:

• [Language name] - [Proficiency level]

Be sure to put the most relevant language you speak first, even if it’s not your strongest one. Then, you can list any others you speak in order from most fluet to least fluent. 

For example, if you’re applying for a position at Delta Air Lines that will predominantly fly from the US to Spain and you speak a bit of Spanish, are conversational in French, have an intermediate level of Japanese, and native level Italian fluency, your languages section should look like this:

• Spanish - Beginner
• Italian - Native 
• Japanese - Intermediate

Pro tip: Don’t inflate your language abilities in order to sound impressive. If you only have basic conversational abilities in French, don’t state that you’re at an intermediate level. The recruiter may test your abilities, and you’ll be in big trouble if they discover you’ve exaggerated them.

How to highlight your most important achievements

One of the most wonderful things about being a flight attendant is that it’s so rewarding. It’s therefore easy to quickly accumulate achievements to your name. If you’re trying to figure out which ones are worth highlighting on your resume and also how to do so effectively, keep the following straightforward steps front of mind:

First of all, you need to work out which achievements will pique the recruiter’s interest. All you need to do is go through the job ad with a fine tooth comb, until you find all of the keywords the recruiter has used to indicate what they’re looking for.

Keywords are crucial to include in your resume as they directly address what the recruiter is after in their dream candidate. Including them also helps your resume get the tick of approval from any Applicant Tracking Software (ATS) the recruiter is using. ATS is a type of HR software that filters candidates based on a number of factors - including whether their resume features keywords from the job ad. If your resume doesn’t include them, you’ll get a big fat “Fail” from the ATS.

Once you’ve identified which keywords to target, you can then write about your achievements in a way that allows you to incorporate them. Keep in mind that you will need to add the keywords in a natural way and only use the ones that are relevant to your experiences.

Using keywords unnaturally - a practice called keyword stuffing - is a surefire way for your resume to end up in the reject pile. So make sure not to keyword stuff like this candidate did:

• Always stick to strict grooming standards in recognition that strict grooming standards are essential.

As you can see, they engaged in keyword stuffing by unnecessarily using the keyword “strict grooming standards” more than once. A recruiter would definitely wouldn’t be impressed by the candidate’s attempt to manipulate the ATS. Moreover, they would not pass the candidate anyway if their achievements all sound equally bland and repetitive.

To correctly use keywords in your achievements - simply incorporate them naturally, like this candidate did:

• Adhere to strict grooming standards in recognition of company policy - a key factor that has contributed to my 100% customer satisfaction rating. 

This achievement would be bound to catch a recruiter’s eye thanks to the fact that the candidate smoothly incorporated the keyword into it. The recruiter would also appreciate that the candidate quantified the positive impact that their work had by highlighting their customer satisfaction rating. To learn more about quantifying your work experiences, read the “How to make your resume stand out” section below.

Which skills should you mention on your resume?

You’re in luck - you can apply the same method we explained directly above, to work out which skills to mention on your resume. To give you a recap, you should carefully look at a job ad to identify the keywords a recruiter has included.

In this instance, you should look for skills-focused keywords. There are two types of skills you will encounter when you apply this method:

• Soft skills: Emotion-based or other intangible skills.
• Hard skills: Practical skills that usually require technical ability of some kind.

Below are some examples of keywords taken from real-life flight attendant job ads. Try to identify which ones are soft skills and which ones are hard skills:

• Strict grooming standards
• Building relationships
• Inflight hygiene
• Ability to work under pressure 
• Coordinating multiple time-sensitive demands
• Customer service abilities
• Administering first aid
• Ability to swim
• Handling passenger complaints
• Managing passenger safety

The first five skills are soft skills, while the latter five are hard skills. Did you manage to get them right?

Once you have a list of the skills stated in a given job ad, mark the ones you personally possess. You should then look for opportunities to add them to your resume. We recommend creating a “Skills” section that you can use to put a spotlight on your most relevant and attractive skills. Aim to list 6 to 8 of them.

You should also weave these skills throughout your job experiences section, as appropriate. You’ll get bonus points if you can sneak one or two into your resume objective or summary. But be sure to keep in mind that your inclusions should always sound natural!

How to write a resume objective or summary

Including a resume objective or summary is a fantastic way to immediately capture a recruiter’s attention. Both should be 2 to 4 sentences long and be positioned immediately under your contact information. However, you will only need to include one. Read on to discover which one is most appropriate for your situation:

Resume objective 

A resume objective is a clear statement about your career aspirations and suitability as an up and coming flight attendant. It is suitable only for candidates with little or no experience. When writing one, it’s therefore imperative to highlight the most attractive and relevant qualities you offer a recruiter.

Let’s now analyze the differences between a bad and good flight attendant resume objective.

Here’s an example of a bad one that shows some common mistakes in action:

• Aspiring flight attendant who wants to fulfil their childhood dream of becoming a flight attendant. Currently attending university and am waiting to graduate so I can finally work for Opal Airlines. At Opal Airline, I plan to learn as much as possible so I can become an award-winning flight attendant.

When a recruiter reads this, all they will see is “I,” “I,” “I.” The candidate has made the mistake of focusing their resume objective all on their needs. In fact, it is so self-serving that they have failed to communicate what attributes they can contribute to Opal Airlines. 

Another mistake that they’ve made is that their writing is too vague. This is a common mistake aspiring flight attendants make, because they’re unsure of what to write or they feel under-confident about their worthiness as a candidate.

So what does a mistake-free resume objective look like? See for yourself:

• Aspiring flight attendant who wishes to bring their enthusiasm, excellent customer service skills, and strong communication skills to a role in an international airline. Currently completing a BA in Modern Languages and Cultures from Pace University, where I am honing my intermediate French skills in accordance with Opal Airlines’ requirements. Two-time winner of Customer Service Agent of the Year at my current company.

There are so many things this candidate has done correctly that you should aim to do too. 

Firstly, they’ve made their resume objective about what they can do for Opal Airlines (rather than the other way around!). Secondly, they’ve highlighted their strongest skills - including ones that Opal Airlines particularly values, such as French skills. Thirdly, the candidate has customized their resume objective for Opal Airlines. They did this by including relevant and specific details about both themselves and the airline. Finally, to really seal the deal they highlighted their award to drive home how strong their customer service skills are.

Resume summary

A resume summary should provide a recruiter with an overview of your most relevant and noteworthy attributes and accomplishments. These can include your education, skills, work achievements, awards, and language abilities. You can even include your career motivations if you can fit them in!

Let’s explore the differences between a bad and good flight attendant resume summary. 

Here’s an example of what to avoid:

• Flight attendant with 7 years of experience. I love my job and am highly skilled in it, but I’m looking to work for a better airline like yours. 

Oh dear, this candidate definitely shouldn’t expect a call back! Why? They haven’t given the recruiter a single reason to hire them. First off, the way they’ve described their skills, experiences, and motivations is incredibly vague.

The candidate also fails to provide the recruiter with any concrete evidence about their competency as a flight attendant. Finally, the candidate hasn’t bothered to communicate why they’re an ideal candidate, and instead wasted time explaining why they want the job.

Compare this example to a resume summary that would immediately captivate a recruiter:

• FAA-certified flight attendant with 7 years of experience, who has undertaken both internal and external training in first aid and CPR/AED. I wish to bring my organizational skills, exceptional customer service, and fluency in Mandarin to Blossom Air. Voted Flight Attendant of the Month by my current airline.

What a difference tweaking your resume summary makes! 

There are many reasons this candidate ticks numerous boxes. Firstly, they’ve clearly stated the fact they’re FAA-certified, which is highly-advisable to do. They also highlighted a selection of other relevant certifications they’ve obtained, as well as their relevant skills that are based on the keywords the recruiter included in the job ad.

Moreover, the candidate mentioned the airline by name, which is a smart way to let the recruiter know that they wrote a custom resume summary just for them. The cherry on top is that they additionally highlighted an eye-catching award that has direct relevance to the job.  

How to write a flight attendant resume when you have little or no experience?

Have you always dreamed of being a flight attendant, but don’t have the faintest clue about how to write a career-launching resume? It can be confusing to know what to include, especially when you have little or no experience as a flight attendant.

We’ve shared our top expert tips below for how entry-level candidates can easily make a strong impression from the get-go.

• Start developing the skills flight attendants rely on: The more skills you have at your disposal, the more competitive you’ll be as an aspiring flight attendant. The good news about the skills recruiters are looking for is that you can start working on many of them right now.

For example, if your communication skills are lacking, consider getting a part-time job where you can develop them. Likewise, if you want to work for an airline based in a certain country or aspire to fly a certain flight path, take up an appropriate language course.

• Emphasize your customer service experiences: If you’ve ever worked in a role, where you had to deal with customers on any level, be sure to feature it in your resume. That means your stint bussing tables in a restaurant or cafe, working as a part-time receptionist, responding to calls at a call center, or tutoring students during your vacation - all count.

How to make your resume stand out

If you want to ensure your resume goes the distance, there are some additional things you can do to transform it into a truly remarkable one. Take heed of our top tips below for making your resume stand out:

• Make your achievements measurable: A recruiter for flight attendants is fully aware of the general duties you are responsible for in your line of work. While it is vital to clearly list any relevant ones in your resume, don’t be complacent about how you list them. You should always be thinking, “How can I make this achievement measureable and eye-catching?”

The key is to quantify your achievements using numbers, percentages, and real-life examples. This will help the recruiter understand the positive impact your work had. For example, if your achievement is, “Safely and efficiently boarded passengers every time” you can add to the end of it “...which contributed to 99.4% of the flights I worked on taking off without delays.”

• Highlight any awards you have won: Have you been recognized by your airline as a flight attendant, who provides exceptional service? If you’ve received an award for your second-to-none service in the air, list it in a dedicated “Awards” section. If you don’t have enough space to do so, you can always mention it in your resume objective or summary instead.
• Make it clear if you currently work for an award-winning airline: If you’re currently a flight attendant for an airline that has received industry recognition for boasting one of the best cabin crews in the world, be sure to point this out in your resume objective or summary. While you didn’t personally receive the award, remember that you played a part in helping the company achieve it. You can write something to the tune of, “Current flight attendant for Cathay Pacific Airlines, which was voted as having one of the "World's Best Cabin Crews” in Skytrax's 2019 World Airline Awards.  

3. How Resumebuild.com’s Resume Builder Tool Can Help You Create a Stunning Resume

Now that you’ve finished reading this guide, you’ll probably have one of two reactions. 

You may have a renewed sense of motivation to get working on your flight attendant resume after learning about how important it is to create a high-quality one. That’s fantastic news! But unfortunately, motivation alone is’t going to cut it. You’ll also need plenty of time to work on perfecting your resume’s format and wording . Moreover, you will need a way with words to really make an impact.

Or maybe you had the complete opposite reaction and you’re now disheartened about how much work and expertise is required to make a stunning resume. Rest assured that this is a common reaction to have, as making a resume is indeed a very involved process.

We’re not saying all of this to dissuade you from working on your resume. Instead, we want to be upfront about the realities of making a strong flight attendant resume all by yourself. 

Fortunately, we have an insider secret to share with you that will solve all of the problems you’re experiencing: make your resume using Resumebuild.com’s simple-to-use resume builder . Simply put, our resume builder is your ticket to your next flight attendant job. 

Instead of wasting your precious time fiddling around with margins, spacing, fonts, and all that jazz, just use one of our practical and stylish resume templates . With over 15 to choose from, you’re sure to find one you connect with.   

Once you do, our resume builder will expertly guide you to fill out each essential section of your resume. It will indicate precisely what information you need to provide and offer you expert tips along the way. In the end, you’ll be the proud owner of a resume that convinces recruiters you’re their perfect candidate. Head to ResumeBuild.com to learn more or to get started.

flight attendant Job Descriptions; Explained

If you're applying for an flight attendant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

flight attendant

• Greeted every customer with a friendly attitude, ensuring their needs were met along with great service.
• Engaged in dialogue to understand passengers’ welfare.
• Prepared and served drinks and snacks for customers.
• Maintained awareness of passengers’ welfare, potential safety issues, and other tasks necessary for the duration of each flight.
• Always conduct safety check before flight
• Present emergency equipment and give instructions to passengers on how to use this equipment
• Adhere to all aviation rules and regulations 
• Assist passengers and cabin crew during emergency situations
• Prepare and submit reports on flight incidents 
• Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
• Administer first aid to passengers in distress.
•  Provide leadership, direction, and assistance to passengers and colleagues.
• Demonstrate critical decision-making and resilience in emergencies and strenuous situations.
• Professional pride: always project a professional image.
• Promote our world-class products and services (product knowledge).
• Anticipate needs by providing customers with service before they ask for it.
• Make our customers’ journey memorable and build a relationship with them conceiving a dedicated Air Canada and Air Canada Express customer.
• Participate in crew briefings and debriefings: obtain necessary flight information.
• Direct and assist passengers in emergency procedures.
• Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
• Conduct safety and security duties during flights.  
• Operate public announcement system.
• Walk aisles of planes to verify that passengers have complied with federal regulations.
• Collect money for meals and beverages.
• Write and record orders for merchandise or enter orders into computers and company android devices.
• Resolve customer complaints or answer customers’ questions regarding policies and procedures. 
• Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
• Perform pre-flight checks of emergency & safety equipment, passenger cabin, lavatory, systems, documentations and catering.
• Assist passengers with boarding, deplaning and assist with cabin clean-up.

flight attendant Job Skills

For an flight attendant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Pilot Communication
• Aircraft Safety
• Flight Regulations
• Air Traffic Control Procedures
• Flight Preparation
• Aircraft Systems
• Flight Planning
• Flight Dispatch
• Flight Attendant Duties
• Aircraft Maintenance
• Emergency Procedures
• Passenger Assistance
• Airline Policies
• Weather Analysis
• Aircraft Performance
• Flight Scheduling
• In-flight Service
• Aircraft Loading
• Flight Data Analysis
• Aviation Security.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your flight attendant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Nathan Taylor

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your flight attendant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Kevin Young

• Mointor the cabin for any passanger distubances
• Make annoucements reguarding flight scheduls, delaies, and other pertinant infomation
• Assit passangers in stowing their carry-on luggages
• Provide passengers with pillows, blankets, and head-sets
• Ensure passengers complies with safety regulations
• Monitor the cabin for any passenger disturbences
• "I went to the store to buy milk
• I went too the store too buy milk.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

flight attendant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an flight attendant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am excited to apply for the Lead Flight Attendant role at Southwest Airlines. As a highly skilled Flight Attendant, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Growing up, I always had a fascination with Railway Operations. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Flight Attendant role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Transportation field?

Check out our other resume of resume examples.

• Flight Attendant Resume
• Pilot Resume
• Truck Driver Resume
• Chauffeur Resume
• Delivery Driver Resume
• Driver Resume

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JetBlue bans political displays after antisemitism accusations

With the war in Gaza entering into its eighth month, its impacts have invariably also seeped into the airline industry. 

Airlines such as United  ( UAL )  and Delta  ( DAL )  are just now very cautiously resuming flights to Tel Aviv after calling off all service to Israel and the nearby areas after the Oct. 7 attack by Hamas, while airlines are still navigating what kinds of political displays on behalf of employees they will and will not allow.

Related: This is the first U.S. airline that will soon resume flying to Tel Aviv

On April 28, 54-year-old Florida resident Paul Faust was accused of "causing a disturbance" after spotting a "Free Palestine" pin on a flight attendant serving the cabin on a flight between Fort Lauderdale and Las Vegas and started repeatedly asking why they were wearing it. 

Passenger with canceled ticket accuses JetBlue of 'blatant antisemitism'

As Faust described to the Daily Mail, he was met by police officers upon landing in Las Vegas and had his return booking canceled as the police investigated the incident. The situation caused outrage from both Faust and Israel supporters who accused JetBlue of "blatant antisemitism" over how it handled the incident.

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After the story started getting picked up by press, JetBlue announced that it has changed its policy to ban air crew from wearing overt displays of political positions.

Related: United Airlines slumps as fuel costs, Israel flight suspension mutes profit outlook

'The aircraft is not the right place to advocate positions'

"We have changed our uniform policy to make clear that on board the aircraft is not the right place for crew members to advocate positions on certain issues or political topics," JetBlue spokesperson Derek Dombrowski told the Jewish Daily Forward.

The change has been in effect since May 3 and affects everything from support of a given political candidate to anti-war and protest pins. The airline had previously allowed flight attendants and other members of the air crew to wear two pins, one of the company logo issued by JetBlue and one of their choosing so long as it was not overtly crude or offensive. 

In a video that he posted on social media after the incident, Faust said the flight attendant was also wearing a Black Lives Matter pin but moved the "Free Palestine" one to be more visible when approaching him during drinks service.

"I said, 'I don't want there to be an issue,'" Faust says he said after finding the lead flight attendant. "Maybe speak with her after we leave the plane. Just talk about how it was maybe a little insensitive. It made me feel a little uncomfortable."

According to Dombrowski, the airline was already looking to rework its policy on political statements but "urgently expedited this change" due to the growing scandal and the fact that tensions are running high due to the situation in Gaza and the fact that the federal election is coming up. The airline says it reached out to the Transport Workers Union representing its flight attendants and worked out a policy together to avoid such incidents from occurring again in the future.

While initially saying Faust was the one causing the disturbance, the airline now says they "are taking this matter very seriously and conducting a full investigation into our crew members' actions."

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