health care assistant resume sample pdf

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5 Amazing health care assistant Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, health care assistant: resume samples & writing guide, employment history.

• Prepare and maintain patient records
• Document patient progress and care
• Assist with medical procedures
• Administer medications as directed by medical staff
• Assist patients with activities of daily living
• Maintain a clean and safe environment
• Provide patient education
• Perform clerical duties as needed

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Walter Carter

Professional summary.

• Perform basic laboratory tests
• Collect and process specimens for testing
• Report changes in patient condition to medical staff
• Assist with patient transfers and ambulation

Zane Parker

• Monitor and record vital signs

Percy Bailey

• Respond to patient call lights and requests

Gordon Long

• Provide patient care and support

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

health care assistant Job Descriptions; Explained

If you're applying for an health care assistant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

health care assistant

• Driving resident’s to outings, as well as plan a wide variety of outings for residents. 
• Cooking resident meals, cleaning house.
• Helping to manage specific behavioural issues.
•  G-tube Care,and J-tube Care and medication administration. 
• Develop close relationship with patients and work in a fast paces environment. 
• Take blood samples
• Assist patients for mobility 
• Equipped with knowledge in laboratory processing
• Be able to sterilize certain equipment properly
• Helping patients to undertake personal tasks, including washing, showering, and using the toilet.
• Listening to the particular needs of patients and acting on these needs as appropriate.
• Preparing exercise, and physical activities of patients.
• Assisting patients to accomplish bare tasks, such as feeding and drinking.
• Helps with bathing and grooming tasks
• Assists patients who need help walking or standin
• Communicates a patient’s needs to nurses and doctors as appropriate
• Feeds patients, ensuring that any special dietary needs are strictly adhered to
• Aids people in the use of any medical devices and equipment required for their specific condition
• Assists individuals with taking medication when needed
• Lifts patients in order to move them and prevent bedsores
•  Perform basic nursing procedures such as taking a patients pulse and temperature • Assist in personal care such as bathing, grooming, and dressing
•  Assist with all sorts of daily activities
•  Provide comfort care for patients and families
•  Administrative clerical duties

health care assistant Job Skills

For an health care assistant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Health Care Documentation
• Medical Terminology
• Clinical Procedures
• Patient Care
• Medical Billing
• CPR Certification
• First Aid Certification
• Quality Assurance
• Electronic Health Records
• HIPAA Compliance
• Infection Control
• Patient Safety
• Patient Education
• Medication Administration
• Vital Signs
• Nursing Skills
• Medical Equipment
• Sterilization Techniques
• Medical Coding.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your health care assistant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your health care assistant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ulrich Walker

• Perform basic laboratry test's.
• Resond too patiant call lights an requests.
• Repport changes in patiant condition to medicle staff.
• Assist patients wit activities of daily livin.
• Repot changes in patiant conditon too medical staff.
• Respond too patient call lights an requests.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

health care assistant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an health care assistant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

NYU Langone Health Hiring Team

I am writing to express my interest in the Lead Health Care Assistant role at NYU Langone Health. As a Health Care Assistant with 10 years of experience in the Medical field, I am confident that I have the necessary skills and expertise to succeed in this position.

Growing up, I always had a fascination with Clinical Medicine. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Health Care Assistant role. I am looking forward to a future where we work together to drive this organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Health Care Assistant Resume Sample

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Work Experience

• Undertaking shopping errands as specified in the client’s support plan
• Monitoring and observing client’s health, safety and welfare, recording of any changes or matters for concern and updating daily client record sheets
• Provide health and social care, under supervision from a registered nurse, to ensure an efficient health and social care service is delivered in line with professional, contractual and company standards
• Takes and records patient’s vital signs as prescribed by nursing protocol or physician order
• Communicates any changes or pertinent information related to the patient’s physical appearance and attitude, I & O, vital signs, and point of care testing to the nurse
• Responds to patients call lights in a timely manner, identifies patient needs and provides patients with appropriate response or communicates needs to appropriate team member
• Performs intentional rounding in collaboration with the RN
• Communicates any changes or pertinent information related to the patient’s physical appearance and attitude, I & O, vital signs, and point of care testing to the nurse. Records which nurse was notified for all abnormal results
• Collects specimens using clean technique and labels appropriately
• The ability to gain an enhanced DBS certificate
• Flexible, can do attitude
• North is a 32 bed Medical Surgical unit at Sharp Memorial Hospital. This unit specializes in caring for patient requiring diabetic, renal, cardiac monitoring and respiratory support. We provide professional and holistic nursing care to the adult medical population requiring inpatient services
• Months previous care experience
• Provide references to evidence your skills and experience
• Are committed and reliable
• Have a passion for providing high quality individualised care
• Supports unit and medical center compliance with Regulatory standards, customer service and other initiatives
• Using principles of Patient & Family Centered Care develops and maintains a
• Positive working relationship with patient and family, team members, department and medical center personnel
• Possess previous experience within care essential
• Possess a full UK driving license (essential)
• Be competent using smart technology (tablet, smart phone)
• Demonstrate a good standard of written English and Mathematics

Professional Skills

• Great attitude, excellent customer service and communication skills
• Typing, telephone and computer skills
• One year's experience as Unit clerk/secretary and one year's experience and nursing assistance in an acute care or geriatric setting
• One year's experience as Unit clerk/secretary and one year's experience nursing assistance in an acute care or geriatric setting
• One year experience as a Unit Clerk/Secretary with experience managing phones
• One year's experience as Unit clerk/secretary and one year's experience nursing assistance
• Training/equivalent experience as a nursing assistant, CNA, EMT, Medical Assistant

How to write Health Care Assistant Resume

Health Care Assistant role is responsible for training, travel, health, transportation, compliance, clerk, administration, general, acute, supervision. To write great resume for health care assistant job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Health Care Assistant Resume

The section contact information is important in your health care assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Health Care Assistant Resume

The section work experience is an essential part of your health care assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous health care assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular health care assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Health Care Assistant resume experience can include:

• Be able to provide references to evidence your skills and experience
• Three years’ experience in a medical setting required
• One year's experience nursing assistance or currently in BSN RN program
• One year experience as a Unit Clerk/Secretary
• Evaluating patient treatment plans, assessing and facilitating the need for alternative services
• Delivering a quality service ensuring internal/external business requirements are met

Education on a Health Care Assistant Resume

Make sure to make education a priority on your health care assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your health care assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Health Care Assistant Resume

When listing skills on your health care assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical health care assistant skills:

• One year’s experience Nursing Assistance in an Acute Care or Geriatric setting
• One year's experience Nursing Assistance in an Acute Care or Geriatric non-Acute setting
• Comprehensive knowledge and experience in more than one of the following clinical specialisms
• One year experience in a Hospital Acute Care setting
• Experience in acute care or geriatric setting
• One year's experience nursing assistance or in accredited BSN program

List of Typical Skills For a Health Care Assistant Resume

Skills for mental health care assistant resume.

• Have a caring,compassionate attitude and experience working with children
• Experience of working with young people with learning disabilities
• Ideally experience of working with children with complex care needs
• Experience of working with clients with spinal injury
• One year recent Inpatient experience in an Acute Care setting
• One year's experience nursing assistance or in BSN nursing program
• One year's experience as Unit clerk/secretary or in BSN nursing program
• Some previous care experience

Skills For Health Care Assistant Inpatient Medicine Resume

• 6 months care experience
• Some experience in care
• A strong team player who is passionate about person centred care
• Caring and compassionate
• Currently working in a hospital setting, or have been away from a hospital setting for no more than 12 months
• Current Certified Nursing Assistant (CNA) , Emergency Medical Technician -B (EMT) or nursing student
• On-going FREE training and development opportunities
• Current Certified Nursing Assistant (CNA)

Skills For Paediatric Health Care Assistant Resume

• Concise documentation and record keeping are essential
• ABI - brain injury training
• An individual who is willing to travel and has access to their own vehicle
• The client in question suffers from a long standing history of pulmonary issues which lead to excessive exhaustion and breathlessness
• PEG feed/medication/Oral suctioning

Skills For Health Care Assistant / Leader Resume

• Care of the Ventilated Patient
• Achievement of set individual targets that contribute to the overall performance of the team
• To interact with patients/family, clients and medical professionals at all levels
• Contribute to the continual improvement and evolution of the business
• Adherence to Cigna protocols and processes

Skills For Health Care Assistant Cna-medical / Surgical Resume

• Band 3 Qualified professional
• Completion of an accredited Nursing Assistant or Medical Assistant training program or current enrollment in a RN nursing program with completion of Nursing Fundamentals with a Fall 2018 or later graduation date
• Possession of a nursing assistant certificate
• California Certified Nursing Assistant certification
• Cardiopulmonary Resuscitation (CPR - required

Skills For Health Care Assistant Vicu Resume

• Completion of an accredited Nursing Assistant or Medical Assistant training program or current enrollment in a RN nursing program with completion of Nursing Fundamentals with a Fall 2019 or later graduation date
• Cardiopulmonary Resuscitation CPR - required
• Can commit to regular hours on a long term basis
• Medication via naso jej tube
• Medication management via PEG
• Able to commit to regular hours
• Client remains breathless at rest, to the extent that they often finds it difficult to complete sentences
• Due to the excessive exhaustion that comes with these symptoms, they are largely dependent on carers

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9 Medical Assistant Resume Samples for 2024

Medical Assistant Resume

• Medical Assistant Resumes by Experience
• Medical Assistant Resumes by Role
• Writing Your Medical Assistant Resume

Medical assistant jobs are in high demand. The field is expected to grow by 24 percent through 2024, much higher than the average for most other jobs.

You know your way around EMR systems and how to deliver an excellent experience to patients. You shouldn’t also need to be an expert at  writing a resume . It can be challenging to discuss your experience and qualifications correctly on your resume.

Our medical assistant resume examples have  helped medical assistants land jobs at great hospitals and physician’s offices around the country , so they’re the perfect place for you to get started.

or download as PDF

Why this resume works

• If you include a  resume objective,  customize it for each job you apply to by matching the keywords mentioned in the job.
• Many different organizations grant medical assistant certifications. Standards vary by hospital and state, so be clear and include the body that certified you.
• Similarly, CPR and First Aid certifications generally last for two years. Remember to include the year you were last certified, or a potential employer might question if your certification is current.

Medical Assistant Student Resume

• Projects that leveraged your competency with medical software, such as a public health fair, can be just as valuable on your medical assistant student resume as a full-time healthcare position.

Medical Assistant Externship Resume

• Can you recount presenting a relevant project at college? Or maybe you attended a seminar like “TechNurse Evolution” in Mia’s piece? Be sure to bring these moments to life in your resume and then you can fill in the details in your medical assistant cover letter . You’ll need this extra flair besides your appetite for knowledge to learn to make a lasting impression on the hiring manager.

Entry-Level Medical Assistant Resume

• Landing your first job as a certified medical assistant can seem daunting. However, a huge plus is a commonly accepted certification process. So once you get your certification, the process becomes far more straightforward. 
• Your entry-level medical assistant resume could be solid if you had related experience in medicine before earning your certification. If you lack experience, contact medical offices in your area to see if they need organizational help.
• When outlining your resume , it’s perfectly okay to include previous work experience outside of medicine. This can help show that you’re disciplined and organized.

Experienced Medical Assistant Resume

• Phlebotomy is drawing blood (more commonly known as a blood draw). It requires a separate certification, but it’s not uncommon for experienced medical assistants to specialize as it increases responsibilities on the job and can lead to an increase in pay. 
• You can include a wide range of skills, from interpersonal (like interviewing patients) to technical (like updating patient records). Remember to highlight the breadth of your expertise whenever possible on your experienced medical assistant resume .

Lead Medical Assistant Resume

• Is Asana listed as a crucial tool? Show how you used it previously for team collaboration. Do they dictate proficiency in the SurgiCare Inventory? Detail how you used the platform to streamline medical supplies’ storage, tracking, and usage.

Dermatology Medical Assistant Resume

• Include examples of your work with tools such as DermLite on your dermatology medical assistant resume to emphasize your field-specific skill set.

Medical Administrative Assistant Resume Example

• If you have  resume-related hobbies and interests  that stand out, include them when you’re a bit light on relevant work experience.
• When discussing your work experience, it helps to start each bullet point with a strong action verb.  Format your resume so that it’s easier to scan (the average recruiter spends less than 24 seconds reviewing a resume), and make it clear that you’ve had an impact in previous roles.

Certified Medical Assistant Resume

• As you gain more experience as a medical assistant, you should show more leadership and impact. You can  beef up your resume  by touching upon organizational systems (such as inventory and patient scheduling) that save time and reduce the chances of making mistakes.
• Colleges around the country offer specialized programs to train you to become a medical assistant. They’re generally two semesters long, can be part-time, and ultimately end with a certification. If you attended one of these programs, then absolutely mention it.

Related resume guides

• Medical Assistant
• Medical Receptionist

Resume Format for a Medical Assistant

Aside from the actual content of your resume, the formatting you use determines whether a hiring manager will seriously consider your medical assistant resume. When formatted correctly, your resume will be easy to read, have a logical flow, and be complete.

If your resume lacks these formatting qualities, there’s a likelihood that hiring managers won’t take your resume seriously; if it makes their job more difficult, they may toss your application. To properly format your resume, you’ll want to pay special attention to the following: 

Resume format options

• Contact info and header 

ATS and readability 

You have a few  resume formats  to choose from, with these being the most popular in 2024: 

• Reverse-chronological:  This type of format is uniquely positioned to highlight your most recent job experience first, highlighting career growth and giving a competitive advantage when numerous applicants compete with you for the same position. 
• Functional:  This resume format highlights skills over work experience. You might choose this format if you have large gaps in your work experience, but be cautious because many recruiters may find this format confusing or less forthcoming than other popular formatting options. 
• Combination/hybrid:  The combination/hybrid format blends both reverse-chronological and functional formatting by skills and work experience with equal weight. It’s a popular choice for industry experts with many years of experience. 

Each type of format can be considered for your resume, but reverse-chronological formatting is what we tend to recommend for any medical assistant resume.

Since recruiters in the medical industry are routinely inundated with 100+ resumes per job posting, they prefer resume formats that lend themselves to quick skimming. A reverse-chronological resume does that while highlighting your most recent job title. 

Contact info and header

When a recruiter determines that they want to reach out for an interview, make sure they know how to reach you. Using a large font, position your name on the left side or top center of your resume, and use a smaller font to include the medical assistant job title you seek. Have your contact info available, too.

Your resume header should consist of:

• Job title you’re seeking 
• Phone number 
• City/State (optional)
• Professional links (such as LinkedIn or other professional sites) (optional) 

Your header is also a good place to add a (professional) pop of color. Take a look at these  resume examples  and the visual sample below to get inspiration for a wide variety of header styles!

We don’t want to sound dramatic, but we can’t overemphasize how important it is that your medical assistant resume is ATS-friendly for every job you apply to in 2024. 

What is ATS?  Simply put, Applicant Tracking System software (ATS) became an integral part of the recruitment process after the explosion of the internet led to sharp increases in online job applicants.

ATS will scan your resume, searching for keywords by recognizing your resume formatting. For this reason, it’s critical that your medical assistant resume matches ATS standards, lest your application gets thrown out without ever being reviewed.

Beat the ATS with these tips:

• Margins : Margins on all sides of your resume should be between 0.5-1.0 inch.
• Fonts:  Stick with basics like Arial, Calibri, Cambria, or Times New Roman.
• Font sizes:  Your name should be the largest font size (around 24-point), with your title slightly smaller (around 20-point). The rest of your resume (including your contact information) should remain at the standard font size of 12-point. 
• Header names:  Headers throughout your text should stand out in some way. Consider using bold text or contrasting colors. 
• Skills:  Read the job posting. Highlight skills that are particularly applicable for every medical assistant job to which you’re applying. 
• Logical order:  As mentioned, we recommend using reverse-chronological order, with your most recent job experience at the top of the page. ATS prefers it, and it’s easier to read. 
• One page:  If your resume is over a page, it’ll look strange, and recruiters will wonder if you lack enough experience.

Feeling overwhelmed? Check out our  resume builder  to ensure your formatting is done correctly. 

Resume Writing for a Medical Assistant

Job hunting is stress-inducing for most people, and many think of resume and cover letter writing as the peak of their anxiety.

Thankfully,  writing an effective resume  doesn’t have to be overwhelming. The key is to take it one section at a time. Using our resume builder, you can avoid all the frustration of writing and re-writing improperly formatted sections. Save yourself the time that could be spent on the job search. Let’s address the essentials:

What’s the objective/summary all about? 

Work experience, top skills for your medical assistant resume, education, certs, projects, interests, and hobbies.

• Resume customization for every medical assistant job application

Edit for a flawless medical assistant resume

Though similar in many ways, a resume objective  and summary statement are slightly different paragraphs to consider including in your medical assistant resume. Both are highly specified, short (two to three sentence) paragraphs, but an objective will emphasize why you’re seeking the job, whereas a summary highlights the skills you’ve honed throughout your career. 

Consider including a resume objective if you’re going through a substantial career change, such as a dental assistant to a surgical assistant. An objective can also be a helpful place to emphasize why you’re seeking a particular role (and use up white space) if you have minimal experience. 

On the other hand, resume summaries focus on skills and specializations developed throughout your career. Consider adding a resume summary if you’re a seasoned medical assistant with 10+ years of experience. 

If you decide to include a resume summary or objective, you’ll need to commit to customizing it for every job to which you apply. Let’s review some great examples of highly-specialized resume summaries and objectives.

Example 1—A poorly written objective:

Want to improve my career prospects with a job that will get me experience in the medical field. 

What we don’t like: This objective contains no specific details. It should include the job title you’re seeking, one to three specific skills that will help you contribute to the work environment, and the business name to which you’re applying. This objective consumes precious space on your resume without providing any useful information.

Example 2—A strong resume objective: 

OSHA and HIPAA-compliant medical assistant with 6+ years of proven experience serving 100+ daily patients in fast-paced ER environments. Seeking an opportunity at Trinity United Healthcare to continue serving patients and medical staff in the Pediatric Orthopedics department, where my efficient workflow and compassionate care management can help ensure more patients are served per hour. 

What we like:  Specific skills, years of experience, job title, hospital name, and work contributions were mentioned. A resume objective like the one above and the visual sample below deserve the space they take up on your resume.

Example 3—A poorly worded summary:

I have years of experience working well as a medical assistant.

What we don’t like:  Like the first objective example, this summary provides little substance. It’s vague and short.

Example 4—A strong resume summary:

Detail-oriented medical assistant with 20+ years of experience in clinics and hospitals across Idaho, with a depth of knowledge of HIPAA, ERM software, medical terminology, and Microsoft Office. I enjoy working in fast-paced environments that enable me to improve patient comfort, physician efficiency, and operating systems.

What we like:  This summary gets right to the point, discussing some of the most valuable skills a great medical assistant will possess while highlighting years of work experience and how they would add value to the business.

Your work experience section should include two to four positions you’ve had throughout your career. That means, if you’ve been a medical assistant for many years, you don’t need to include information about the job you had in high school. Instead, focus on the most recent 10-year period, and narrow that list to the most relevant.

Note: if you’ve just entered the workforce, there’s nothing wrong with highlighting less relevant job experience or even class projects and volunteer experience, but we’ll touch on that later.

Writing your job description bullet points

Chunking your job description text with bullet points is a great way to enhance readability and reduce a visually dense or overwhelming resume.

While writing bullet points , focus on:

• Action verbs:  Start each bullet point with strong, unique verbs such as “Outperformed” or “Overhauled.”
• Active voice:  Avoid passive voice. A passive phrase, like “the IV was inserted by the R.N.,” is less interesting than active language, like “the R.N. inserted the IV.”
• Avoid personal pronouns:  The employer knows your resume is written about you! 
• Either using punctuation or not:  When you start writing your bullet points, you can leave periods at the end of your sentences or skip them. Whatever you choose, be consistent. 
• Verb tense:  Though you can keep your current experience in the past tense, ensure all your past work experience is written in the past tense. 

Here are a few medical assistant bullet points that incorporate this advice:

• Overhauled clinic software operations, integrating Meditech EMR to boost office operation efficiency. 
• Initiated HIPAA-compliant integration into Microsoft Office scheduling systems. 
• Outperformed efficiency targets, reaching more clients to confirm appointments and follow up on visits than any other M.A. 

We like these bullet points because they use active voice and action words while avoiding personal pronouns such as “I” or “my,” and they have consistent punctuation written in the past tense. 

Quantify your medical assistant impact 

The only thing our above bullet point examples are missing is quantifiable metrics (numbers). Numbers are an essential element in your medical assistant resume, and you should aim for at least 50 percent of your bullet points, including them. 

Why are metrics important? 

Numbers positively impact your resume in two ways. First, the visual interest helps break up text and draw in hiring managers’ eyes. This is critical, as it will encourage them to read your resume more thoroughly. Second, numbers are impressive because they demonstrate your proven job performance. In the context of your medical assistant resume, numbers say a thousand words. 

Here are a few places you can leverage metrics from your medical assistant work experience:

• Consider highlighting your organizational skills by noting the number of patient records you’ve organized. You may also wish to discuss the number of patients you call per shift, the size of the hospital you work for (volume of patients, number of physicians, etc.), or the percentage of patients who gave you positive reviews. 
• Highlight how you’ve improved workflow as a medical assistant. Perhaps that means you’ve provided hundreds of appointment confirmations, reducing gaps in physician schedules? Or maybe you reorganized E.M.R. software, resulting in increased capacity for patients?
• Including metrics about your administrative duties isn’t too hard. Think about the percentage of total office insurance forms you processed, the number of appointments you’ve scheduled per shift, referrals you’ve written, or the types of electronic medical records software you’re trained to use. 

Here are a few examples of job description bullet points that would work well for any medical assistant resume.

• Automated 6 clerical functions, including processing insurance forms and filing medical records
• Scheduled 30+ daily patients for diagnostic testing and follow-up appointments to ensure completion of testing
• Overhauled and maintained EMR by performing 100% of order reconciliations, secure messaging, and other tasks

One of the most under-utilized sections on most resumes is the skills section. Many medical assistants don’t realize that this section is essential for catching the eye of ATS. Since ATS works by matching keywords in your resume to pre-selected words (skills) chosen by hiring managers, you want to ensure you’re listing the right skills. 

Ideally, your medical assistant resume should include both hard and soft skills. Hard skills such as “CRM software proficiency” can be trained. They’re highly specific to the job title you’re seeking, and they demonstrate your ability to utilize the skill (they’re easily measurable). 

On the other hand, soft skills are skills you can include on any resume. These skills, such as “organization” or “attention to detail,” are universally important. However, it’s difficult to measure these skills; they’re often overused and may be disregarded by hiring managers. 

Focus mostly on hard skills while incorporating a few particularly relevant soft skills. Include 6 to 10 resume-relevant skills for your medical assistant resume, such as:

• Infectious Disease Mitigation and HIPAA compliance:  Being aware of regulations, laws, and best practices to keep patient information safe while reducing the risk of contracting or spreading disease. Hiring managers won’t overlook these hard skills. 
• Reading electrocardiograms (EKG) : This is a great hard skill that not all medical assistants have. Stand out by emphasizing your vitals-taking skills. 
• EMR software:  Do you have an understanding of Epic or Meditech software? Specify which EMR systems you know.
• Typing speed:  If you want to impress, use this hard skill and share your words per minute.
• Bilingual:  Do you know Spanish, A.S.L., or Arabic? Share this hard skill, as it’s always in high demand in healthcare. 
• Compassionate care:  This is a soft skill, but it’s important that the focus of all of your work as a medical assistant is on the health and well-being of your patients.

Becoming a medical assistant has a few different educational routes. Some employers are satisfied with on-the-job training experience, while others seek applicants with one-year certificates or an associate’s degree. Legally, there are no formal training requirements to become a medical assistant. 

When listing your education, avoid including too many details unless you’re a recent graduate with limited work experience. As you gain work experience, you can reduce details about your education, including only your most advanced education level.

Though not required by all employers, most prefer CPR and First Aid Certification; if you have your Certified Medical Assistant Certification (AAMA), include it. Like Certified Phlebotomy Technician (CASC), other specialized certifications will make your resume even more impressive. 

Wow employers with your most impressive certs.

You may wonder if you should include  resume-related interests and hobbies  in your piece. Generally, we don’t recommend medical assistants have these on their resumes, but there are instances it may be appropriate: 

• Anyone with minimal work experience should consider adding interests and hobbies.
• Just make sure you elaborate on how the hobby or interest is relevant during an interview! 
• Perhaps you’ve spent years volunteering for a non-profit that sorts and ships medical equipment around the world? Or maybe you volunteer with the administrative office at your local hospital? 

Resume customization for every medical assistant job app

Want to stand out from the competition? Then  make sure the employer sees that you read the job description , that you take their time seriously, and that you genuinely want this position.

Show you care by customizing your resume to every job you apply for.

• If you include a resume objective or summary, tailor it to the job—mention specifics like the job title, relevant skills, and the company name. 
• Your skills section should be fully customized. Read the job description to determine which skills are essential to the hiring manager. 
• Your bullet points should also be specialized. Again, focus on what the job description says, and write your bullet points to highlight your most closely-aligning experience.

Finally completed your resume? Step back from your masterpiece and come back with fresh eyes for the edits. Once you return to it, you may be surprised that a few grammatical errors made it prominently onto your resume.

Wahoo, cheers to you! You’ve taken the first step to upping your resume game. We’ve covered many topics, including formatting techniques, ATS, skills section, work experience tips, and more. We know you’re ready for the next step:

• Tap into our  resume checker  to upload your existing medical assistant resume. Once there, you’ll get AI-powered tips to improve things like verb tense, work experience, word counts (per bullet point and resume), and your use of action words. 
• Don’t have a resume yet or want to start from scratch? Check out our  resume builder , which allows you to build a brand-new piece using AI-powered tips. 

Health Care Assistant Resume Samples

A Health Care Assistant, also known as the Nursing Assistant , support worker or Auxiliary Nurse, provides patient care in various medical settings. A well-drafted Health Care Assistant Resume showcases duties such as – taking and delivering blood samples , providing mobility assistance to patients, replacing bed linens daily, providing assistance to patients in bathing and cleaning, monitoring and noting vital signs of the patients, assisting in lab processing tasks, monitoring and recording changes in patient’s health and sterilising the medical equipments.

To progress and earn senior titles in this field, candidates must depict the following skills – positivity and cheerfulness, sensitivity and empathy towards patients, willingness to undertake personal care duties, and knowledge of infection prevention and control. There are no pre-set entry requirements, but possessing qualifications such as GCSE’s, BTEC or NVQ has a cutting edge over other applicants.

• Resume Samples
• Health Care Assistant

Health Care Assistant Resume

Summary : Pharmacy technician, administrative clerical assistant, ms word, excel, coding, mckesson computers program, electronic medical records, admissions, discharges, operate office equipment, operating room unit secretary, scheduled procedures for surgeons, documentation and order entry, route multi-line telephone calls, oral written communication techniques.

Skills : Microsoft Office, Microsoft Excel, Microsoft Word, Management.

Description :

• Under general supervision of administrators and registered nurse, responsible for providing health care services for students and maintaining health data and records for approximately 4,800 students.
• Dispense daily and PRN medications according to physician's orders and parent's authorization.
• Screened student records for proper immunizations; notified parents of needed immunizations and maintain communication until required records are provided; assure immunization records comply with State laws and updated CHIRP.
• Maintain electronic and paper files, logs and records.
• Providing the information required by legal and professional standards.
• Provide information on health-related issues for the purpose of instructing teachers, students and/or parents on various health subjects (e.g.
• Consult with the school nurse and local public health authorities when reporting students with contagious diseases for the purpose of minimizing infection and complying with the law.

Health Care Assistant/Medical Assistant Resume

Objective : To obtain a position as a register nurse that will allow me to provide quality patient care, and continually build my skills and knowledge. Currently license as a Registered Nurse in the state of Illinois. Certified in CPR by the American Heart Association for Adults and Children. Certified in CPI. Proficient with Microsoft Office applications. Excellent customer service and interpersonal skills.

Skills : Microsoft office, clerical, receptionist, scheduler, customer service oriented, medical terminology, update demographics, route multi-line telephone calls.

• Cover recording vital signs on patients, performing finger sticks on adults, venipuncture, ECG monitoring, preparing rooms and patients for examinations.
• Efficiently managed the front desk in areas of computerized processes utilizing the Medical Manager to handle scheduling, billing and collecting front desk co-pays and payments.
• Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality.
• Demonstrated courteous and professional behavior and ability to use nursing process and decision making skills relative to all situations.
• Accurately applied payments to patient accounts.
• Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.
• Reviewed billing edits and provided insurance providers with corrected information.
• Provided tenacious follow-up to ensure that proper payments are being fully collected.

Health Care Assistant I Resume

Objective : Proven record of reliability and responsibility. Remain calm and professional throughout critical incidents. Strong analytical skills, capable of assessing conditions and implementing appropriate intervention. Resourceful problem solver capable of implementing solutions to complex problems. Possess special sensitivity to meeting diverse needs in varied situations. Develop rapport with patients, family, staff and physicians. Relate well to people from a variety of cultures.

Skills : SEO, Basic HTML, Contant Management, Google Analytics, Exceptional Verbal, Written, Interpersonal And Presentation Skills.

• Tracked the housing and patient with specific responsibilities for invoicing, payroll approval and supply purchasing.
• Skillfully conceptualized, analyzed and applied information to provide better emotional and instructional support.
• Multitasking: Prioritized competing for information while comprehending complex information involving patient medical records.
• Developed great attention to detail through the administration of prescribed medications under the direction of a physician.
• Planned, purchased and delegated the preparation of specific meals plans for patients according to prescribed dietary needs.
• Engaged in problem-solving and negotiation counseling with patients who had competed for interest or conflicts.
• Complete chart documents accurately and according to agency protocols.

Health Care Assistant II Resume

Objective : To carry the task of an Administrative assistant is my dream. To learn with an open mind with a team of clients, colleagues and public to promote the company interest will be my desire.

Skills : Proficient in Microsoft Office and Powerpoint.

• Prepare and maintain records of client progress, and services performed, reporting changes in client's condition to manager or supervisor.
• Perform health-care related tasks, such as monitoring vital signs and medications under the direction of registered nurse or physiotherapist.
• Perform house-keeping duties such as cooking, cleaning or washing dishes or clothing or running errands.
• Plan, or shop or prepare nutritious meals or assist families in planning or shopping or cooking nutritious meals.
• Knowledge of relevant equipment, policies, procedures and strategy to promote effective local, state or national security operations for the protection of people, data, property and institutions.
• The ability to communicate information and ideas in speaking so others will understand.
• Through my encouragement Clients regain their confident to walk and mobilize.
• Give client the care the wish to receive, provide their daily hygiene.

Health Care Assistant III Resume

Summary : Licensed Vocational Nurse with Clinical Rotations within subacute, pediatrics, dementia care and skilled nursing facilities. Over 19 years of experience delivering exceptional student-focused care.

Skills : Gastrostomy Tube Feedings, Tracheostomy Care And Suction, Clean Catheterization, Medication Administration.

• Provide daily care for children with moderate to severe disabilities.
• Schedule and perform daily protocols following Doctor's orders for five children including gastrostomy tube feedings using bolus and feeding pump method, daily ostomy care, breathing treatments, oral and tracheostomy suction.
• Perform catheterizations, colostomy/ileostomy care, and glucose monitoring.
• Assist RN with other protocols when necessary.
• Perform daily charting of procedures using the Welligent Health Manager System.
• Assist children with activities of daily living - toileting skills, dining skills, and hygiene.
• Assist teachers in implementing educational goals through individualized educational programs.

Healthcare Assistant/Executive Resume

Objective : To obtain the position in Customer Service with a view to utilize my professional skills and experience in a renowned organization. Also, to join a developing organization that will offer me different responsibilities to challenge my skills and abilities for growth of the organization.

Skills : Microsoft Office, Customer Service, Data Entry, Scheduling, Inventory, Marketing, Organizational Development, Quality Control, Receptionist, Sales, Team Building, Typing.

• Record patients' medical history, vital statistics and information such as test results in medical records.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Show patients to examination rooms and prepare them for the physician.
• Explain treatment procedures, medications, diets and physicians' instructions to patients.
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Perform routine laboratory tests and sample analyses.

Health Care Assistant/Analyst Resume

Headline : Creative and resourceful Community Health professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Skills : First Aid Urinalysis, CPT IC9 Coding, EKG'S Pregnancy Test Windows Venipuncture.

• Provided personal nursing care in pre- and post-operative situations.
• Read and recorded temperature, pulse and respiration.
• Positioned residents for comfort and to prevent skin pressure problems.
• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
• Tended to patients with chronic illnesses.
• Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
• Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
• Documented resident records on daily flow sheets.

Health Care Assistant/Patient Care Assistant Resume

Summary : A dedicated employee with the eagerness and ability to learn and excel in any work environment. A highly motivated and extremely organized person that can be successful as an individual or as part of a group. Extensive experience as a medical assistant as well as certified Phlebotomist with success in geriatric, pediatrics, emergency room, and critical care.

Skills : Bilingual Spanish, Microsoft Word, Customer Service.

• Assist adolescent client with autism with bathing and grooming.
• Document daily behaviors, daily feeding intake and providing client with daily meals.
• Helping client to maintain independent living with personal care assistance.
• Ran errands and attend doctor appointments with the client.
• Helped the client to complete assignments for school.
• Reinforced teaching to the client in particular goals in order to increase ADLS.
• Followed doctor's orders for home treatment plans and administered medications under doctors written order.

Health Care Assistant Head Resume

Headline : Highly energetic trained medical and customer service assistant seeking to gain a position in the medical or customer service industry where I can utilize my problem solving and excellent public relations skills. Additionally, I wish demonstrate my ongoing commitment to professionalism and customer satisfaction to aid in the continued success of your company.

Skills : Adult And Child Behaviour/crisis Management Trained.

• Currently employed as a health care assistant for a residential services company.
• Providing care within the home, for several consumers throughout the city of Madison.
• Medication administration, per MAR, and charting medications.
• Direct patient care, non-invasive: basic hygiene needs toileting, ambulation, feeding, etc.
• General cleaning of living areas and meal preparation.
• Monitor for falls and overall health of the consumers.
• Manage behaviors to ensure a safe and healthy environment for the consumers.

Objective : To obtain a clinical or administrative position to gain exposure within a healthcare facility where I can fulfill my desire to provide the best care for patients/customers. I will utilize my knowledge and skills to be a valuable asset to the skilled medical team as I continue to further my education.

Skills : Front Office, Back Office, Patient Care, Medical Terminology.

• Monitored vital signs, such as blood pressure and pulse.
• Maintained confidential records of patient care, condition, progress and concerns.
• Obtained client's medical history, complaints and allergies.
• Scheduled surgical and medical appointments.
• Maintained a clean, healthy and safe environment.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Monitored expiration of medical supplies and medications.

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Health Care Assistant Resume Examples

Writing a great health care assistant resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own health care assistant resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the health care assistant job you're after.

or download as PDF

Essential Components of a Health Care Assistant Resume

A Health Care Assistant Resume is a crucial tool that showcases your skills, experience, and qualifications in the health care industry. It serves as your professional introduction to potential employers, highlighting your suitability for the Health Care Assistant position. The key elements of this resume should be meticulously tailored to reflect your expertise and experience in providing comprehensive clinical and supportive care to patients.

In the following sections, we will delve into the various segments of a resume. We will discuss their significance and the content they should encompass. Additionally, we will offer tips on how to make each section stand out. The aim of this guide is to equip you with valuable insights that will enhance your chances of landing the coveted Health Care Assistant job.

1. Contact Information

Begin your Health Care Assistant resume with your contact information , which is essential for employers to reach you. It's the initial detail they encounter on your resume.

Ensure your contact details are accurate, up-to-date, and professional. Include your full name, phone number, and a professional email address—preferably one that incorporates your first and last names.

Consider adding links to your LinkedIn or other professional online profiles if they are current and presentable. Refrain from including personal social media accounts unless they are strictly professional.

If your proximity to the job location is an advantage, you may also list your address. Employers often favor local candidates for logistical ease.

The contact info section should be prominent and easy to locate, as hiring managers may need to refer to it quickly. Place it at the top of your resume and ensure it is clearly labeled.

Avoid including personal details such as marital status, age, or nationality, as these are irrelevant to the job and could introduce bias into the hiring process.

In essence, concise and clear contact information is vital on a Health Care Assistant resume, enabling employers to contact you effortlessly if your application stands out.

2. Objective Statement

The Objective Statement on a Health Care Assistant resume is a critical element. Positioned at the top, it introduces your skills, experiences, and career goals in a concise manner, tailored to the role you're applying for.

Health care employers look for candidates who are compassionate and capable of handling patient care responsibilities. Your objective statement should reflect these qualities, for example: " Dedicated and compassionate Health Care Assistant seeking to leverage my expertise in delivering exceptional patient care. "

Include any relevant certifications or specializations, such as: " Certified Health Care Assistant with a focus on geriatric care, seeking a position... "

Your objective statement sets the tone for your entire resume. It should mirror your professional identity and align with the employer's requirements. Use this section to make a compelling first impression and demonstrate how you can contribute to their team.

• Steer clear of generic phrases or clichés in your objective statement.
• Provide concrete examples of your capabilities.
• This approach will distinguish you from other applicants and affirm your commitment to a career in health care.

Keep it succinct—two sentences or a maximum of three lines. Your objective statement should be a powerful snapshot of your professional image without overwhelming recruiters with excessive information at the outset.

Related : Top Health Care Assistant Resume Objective Examples

3. Skills and Competencies

The " Skills and Competencies " section is a cornerstone of a Health Care Assistant's resume, showcasing the candidate's abilities and qualifications for the role. This section should be crafted to highlight essential skills that render the candidate an asset in a healthcare environment.

• Clinical Skills: Detail your proficiency in fundamental clinical tasks such as monitoring vital signs, assisting with personal hygiene, wound care, medication administration, and collecting samples for lab tests.
• Communication Skills: Effective verbal and written communication skills are crucial for health care assistants, who must clearly convey patient health information and care plans to patients, families, and other healthcare professionals.
• Interpersonal Skills: Strong interpersonal abilities are necessary as health care assistants often interact with patients experiencing distress or pain. Empathy, patience, sensitivity, and a caring demeanor are key to fostering patient trust.
• Organizational Skills: Organizational prowess is vital for managing multiple tasks simultaneously, such as coordinating patient schedules, maintaining records, and ensuring clean patient environments.
• Physical Stamina: The role frequently requires long periods of standing and assisting patients with mobility, necessitating physical endurance.
• Attention to Detail: Keen observation skills are essential for accurately recording medical information and detecting changes in patient health, thus preventing medical errors.
• Problem-Solving Skills: Health care assistants must be adept at swiftly addressing issues in high-pressure situations.
• Technical Skills: Familiarity with medical software for record-keeping and the operation of specific medical equipment is also valuable.
• Adaptability/Flexibility: The ability to adapt to emergencies or unforeseen circumstances is crucial in healthcare.
• Teamwork/Collaboration: Demonstrating the ability to collaborate effectively with doctors, nurses, and other health care assistants is important, as healthcare is a team-oriented field.

Don't merely list skills; provide instances where you have applied these skills in previous roles whenever possible.

Related : Health Care Assistant Skills: Definition and Examples

4. Work Experience

The "Work Experience" section is a pivotal part of a Health Care Assistant resume, offering potential employers insight into the candidate's practical experience in the field. This section should be organized to emphasize the candidate's relevant experiences and achievements in previous positions.

List previous positions in reverse chronological order, starting with the most recent. For each role, include the job title, employer name and location, and dates of employment.

• Under each position, describe your responsibilities and accomplishments, such as assisting with daily activities, administering medication under supervision, monitoring vital signs, or maintaining patient records. Highlight any specialized care provided, like wound treatment or mobility exercises.
• Use action verbs to describe your duties, such as 'assisted', 'administered', 'monitored', or 'recorded', to add impact and help employers visualize you performing these tasks.
• Emphasize any notable achievements during your tenure, such as recognition for exceptional patient care, improvements to procedures, or completion of additional training or certifications.

Quantify your achievements where possible, for instance: "Managed care for 20 patients per shift" or "Increased patient satisfaction scores by 15% through innovative communication strategies" .

In summary, this section should demonstrate that the candidate has hands-on experience in delivering high-quality patient care and can effectively fulfill the responsibilities of a Health Care Assistant role.

5. Education and Certifications

Education and Certifications are critical components of a Health Care Assistant resume, evidencing the applicant's foundational knowledge and technical skills necessary for providing exemplary patient care.

• Education: Highlight relevant educational achievements, such as a high school diploma or equivalent, which is typically the minimum requirement for health care assistant positions. Additional education, like an associate's or bachelor's degree in a health-related field, can be advantageous.
• Job Training: Job training is also valued by employers, including courses in first aid, CPR, patient care techniques, medical terminology, anatomy, and physiology.
• Certifications: List any relevant certifications, such as Certified Nursing Assistant (CNA), Patient Care Technician (PCT), Home Health Aide (HHA), Certified Medical Assistant (CMA), or Phlebotomy Certification (CPT).
• Continuing Education: Mention any ongoing education efforts, such as workshops, seminars, conferences, or additional courses that demonstrate a commitment to staying abreast of industry standards and practices.
• Licenses: Include any specific licenses required for the role, such as a state nursing assistant license, based on the geographical location.

List these qualifications beginning with the highest level of education attained, and include details like institution names, completion dates, and any honors received, if applicable.

Detailing your education and certifications on your resume underscores your dedication to professional development and assures potential employers of your qualifications for a health care assistant position.

Related : Health Care Assistant Certifications

6. Professional Affiliations

Membership in professional organizations is a significant aspect of a Health Care Assistant resume, indicating active engagement in the health care community and a commitment to professional growth. These affiliations can demonstrate to employers that you maintain strong connections in the field and stay informed about new research, studies, and best practices.

On your resume, list any memberships or associations related to health care or medical support, whether they are local, national, or international. Examples include the National Association of Health Care Assistants (NAHCA) or the American Nursing Association (ANA) .

When listing these affiliations, also mention any specific roles or responsibilities you've held, such as committee membership, project leadership, or conference presentations. This not only shows your active participation but also highlights your leadership abilities and initiative.

Additionally, if you've participated in health campaigns, public health initiatives, or volunteered for health-related causes, include these as well. They demonstrate your passion for health care beyond the workplace and can be particularly appealing to potential employers.

• National Association of Health Care Assistants (NAHCA)
• American Nursing Association (ANA)

Professional affiliations can distinguish you from other candidates by showcasing your involvement with the broader health care community and your dedication to continuous learning and career advancement. Therefore, this crucial detail should not be overlooked when crafting your Health Care Assistant resume.

7. References

The " References " section can significantly influence your job prospects. It provides potential employers with contacts who can vouch for your skills, experience, and work ethic.

Choose references judiciously, opting for individuals who are intimately familiar with your work in health care, such as former supervisors, colleagues, or educators if you are a recent graduate. Ideally, they should be able to discuss specific instances where you demonstrated the competencies required for the Health Care Assistant role.

Always obtain consent before listing someone as a reference and verify that their contact information is current. Inform them about the position you are applying for so they can tailor their remarks accordingly.

Typically, three references suffice unless the job listing specifies otherwise. Keep your references on a separate page from your resume and provide them only upon request from the employer.

Approach this section with the same attention to detail as the rest of your resume. The endorsements from your references could be the deciding factor that differentiates you from other applicants vying for the same position. Ensure that your chosen references are reliable, supportive, and capable of articulately advocating for your suitability as a Health Care Assistant.

• Select wisely: Opt for individuals well-acquainted with your health care work.
• Obtain consent: Always ask permission before listing someone as a reference.
• Ensure accurate contact information: Confirm that you have their up-to-date details.
• Inform them about the role: Advise them about the job so they can prepare relevant comments.
• Separate reference page: Maintain a distinct page for references, separate from your resume.
• Choose dependable references: Select individuals who are trustworthy and supportive, and who can convincingly endorse your excellence for a health care assistant role.

Related Resume Examples

• Health Care Specialist
• Mental Health Assistant
• Care Assistant
• Child Care Assistant
• Personal Care Assistant
• Patient Care Assistant

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Health Care Assistant resume examples for 2024

A health care assistant resume should highlight a mix of technical and interpersonal skills. According to Megan Harvey Ph.D. , Assistant Professor of Health Science at Springfield College, "Students who plan to go into the health care field need to have both determination and thick skin and the ability to be empathic and understand their patients." These skills can be demonstrated through experience in direct patient care, documenting vital signs, and providing quality care. In addition, proficiency in medical equipment, such as EKGs, and patient education are also valuable. Finally, skills like customer service, compassion, and cpr are key for success as a health care assistant.

Health Care Assistant resume example

How to format your health care assistant resume:.

• Tailor your job title to match the health care assistant position you're applying for and ensure your work experience highlights achievements that demonstrate your capabilities in patient care and support
• Emphasize your accomplishments in previous health care assistant roles, focusing on specific improvements or successes rather than just listing your responsibilities
• Health care assistants are encouraged to keep their resume concise and impactful, aiming to fit all relevant information on a single page to optimize readability for recruiters and hiring managers

Choose from 10+ customizable health care assistant resume templates

Choose from a variety of easy-to-use health care assistant resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your health care assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Health Care Assistant resume format and sections

1. add contact information to your health care assistant resume.

Health Care Assistant Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your health care assistant resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Health Care Assistant Education

Health Care Assistant Resume Relevant Education Example # 1

Associate's Degree In Psychology 2009 - 2011

University of South Florida Tampa, FL

Health Care Assistant Resume Relevant Education Example # 2

Associate's Degree In Early Childhood Education 2012 - 2014

Grand Canyon University Phoenix, AZ

3. Next, create a health care assistant skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an health care assistant resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Medical equipment refers to apparatus for use in medical procedures.

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Electronic Health Records, or simply EHR, contains all the information about a patient whether they are new or old. It includes the record of diagnosis, medication, progress note, medical history, radiology, and laboratory results. A health facility or hospital has this kind of document to track a patient's record electronically.

Top Skills for a Health Care Assistant

• Patients , 20.1%
• Customer Service , 11.4%
• Healthcare , 10.5%
• Patient Appointments , 7.7%
• Other Skills , 50.3%

4. List your health care assistant experience

The most important part of any resume for a health care assistant is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of health care assistants" and "Managed a team of 6 health care assistants over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What experience really stands out on Health Care Specialist resumes?

Velma Payne Ph.D.

Program Director of Health Informatics, Idaho State University

• Attended training to handle varying situations and conflict using positive interpersonal communication.
• Provided general medical care and treatment to MRDD population.
• Supervised over mental patients and staff supporters * Payroll and Scheduling * Prepared paperwork for DDS/DMR
• Arranged activities to facilitate communication, relaxation and enjoyment.
• Certified Medication Manager, Mandatory Reporter, Safe Crisis Management, First Aid, and CPR.
• Performed CPR, started Ivs, and various other emergency procedures as needed in a fast-paced Emergency Department.
• Preformed basic EMT as needed.
• Performed phlebotomy and wound care, processed lab work, and prepared patients for surgery.
• Ensured HIPAA compliance * Act on abnormal labs, arrhythmias, and decline in patient condition.
• Transported patient to admitted rooms in the hospital Trained 2 other EMT's to the department
• Maintained professional communications with customer base and financial institutions to collect data.
• Assisted in transporting patients to Trauma ICU, to their rooms, X-Ray and CAT scan.
• Supplied communication assisting effectively and works well with young adults.
• Performed activities of daily living with the elderly in both the CBRF and RCAC units.
• Used as CNA if needed.
• Assisted nurses with patient care, transported patients, took vitals and charted in data entry software, CPR Trained.
• Handled the tasks of reporting the progress in patient's health to the concerned physician.
• Performed routine procedures and proper patient transfer techniques in accordance with established standard operating procedures for CNA education.
• Provided phlebotomy, EKG, patient care, and patient transport to assist medical staff.
• Performed phlebotomy and electrocardiogram testing for patients' assessments.

5. Highlight health care assistant certifications on your resume

Specific health care assistant certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your health care assistant resume:

• Certified Nurse Assistant (CNA)
• Medical Assistant
• Basic Life Support for Healthcare and Public Safety (BLS)
• Certified Phlebotomy Technician (CPT)
• Certified Clinical Medical Assistant (NHA)
• Certified Medical Office Manager (CMOM)
• Basic Life Support (BLS)
• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Interpreter - Spanish (CMI)
• Medication Aide Certification (MACE)

6. Finally, add an health care assistant resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your health care assistant resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common health care assistant resume skills

• Customer Service
• Patient Appointments
• Direct Patient Care
• Medical Equipment
• Vital Signs
• Home Health
• Blood Pressure
• Quality Care
• Patient Education
• Cleanliness
• Patient Rooms
• Patient Charts
• Medical Procedures
• Surgical Procedures
• Foley Catheters
• Scheduling Appointments
• Medical History
• Meal Preparation
• Blood Glucose
• Senior Care
• Physical Therapy
• Medication Administration
• Medical Care
• Insurance Verification
• Family Planning
• Tracheostomy
• Medical Billing
• Birth Control
• Oral Hygiene
• Emotional Support

Health Care Assistant Jobs

Links to help optimize your health care assistant resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Health Care Assistant Related Resumes

• Assistant Resume
• Care Associate Resume
• Health Aide Resume
• Health Assistant Resume
• Health Care Administrator Resume
• Health Care Coordinator Resume
• Health Care Provider Resume
• Health Care Specialist Resume
• Home Health Assistant Resume
• Home Health Care Resume
• Mental Health Assistant Resume
• Patient Care Assistant Resume
• Personal Care Assistant Resume
• Rehabilitation Assistant Resume
• Resident Care Assistant Resume

Health Care Assistant Related Careers

• Care Associate
• Certified Medical Assistant/Certified Nurse Assistant
• Child Care Attendant
• Health Aide
• Health Assistant
• Health Care Administrator
• Health Care Coordinator
• Health Care Provider
• Health Care Specialist
• Home Care Attendant
• Home Health Aid
• Home Health Assistant
• Home Health Care
• Mental Health Assistant

Health Care Assistant Related Jobs

What similar roles do.

• What Does an Assistant Do
• What Does a Care Associate Do
• What Does a Certified Medical Assistant/Certified Nurse Assistant Do
• What Does a Child Care Attendant Do
• What Does a Health Aide Do
• What Does a Health Assistant Do
• What Does a Health Care Administrator Do
• What Does a Health Care Coordinator Do
• What Does a Health Care Specialist Do
• What Does a Home Care Attendant Do
• What Does a Home Health Aid Do
• What Does a Home Health Assistant Do
• What Does a Mental Health Assistant Do
• What Does a Patient Care Assistant Do
• What Does a Personal Care Assistant Do
• Zippia Careers
• Healthcare Support Industry
• Health Care Assistant
• Health Care Assistant Resume

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Care Assistant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the care assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment
• Supervise, assist or provide showers and baths
• Assists with treatments ordered by physician as supervised by physician or registered nurse. Performs select clinical duties
• Freedom from use and effects of use of drugs and alcohol in the workplace
• Assists patients with activities of daily living to include bathing, personal hygiene, nutrition and comfort measures, changing bed linens, and diapers
• Completion of an accredited Nursing Assistant program (or military medical specialty training)
• Assists with transporting patients for special procedures
• Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
• Performs daily or scheduled cleaning duties, in accordance with established policies and procedures; Scrubs and mops floors, cleans and sanitizes equipment
• Performs all other duties as requested
• Makes both occupied and unoccupied beds, per customer service plans
• Provides personal services for the customers in a professional and efficient manner
• Documenting services provided
• Reminding/assisting client with self-administration of medications (with proper training)
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
• Performs other duties as assigned by the Supervisor, Manager, Director or Deputy Account Manager
• Establish good working relationships with co-workers and the Client
• Provide troubleshooting assistance to customers
• May develop customer account profiles and perform customer service for dedicated account lists
• Perform lease entry and booking, maintaining an average turnaround time and quota of orders per month as determined by the manager
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Possesses interpersonal and relationship building skills to work in a cross-functional team as well as the ability to
• Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment
• Provides clerical support to the patient care unit through ensuring patient medical record is properly assembled, Accurately transcribing orders and enters Consults into the computer if applicable
• Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
• Continuous observation of monitored EKG patterns and pulse oximetry as ordered. Sets up, calibrates and Maintains settings and alarms on telemetry module. Obtains rhythm strip at beginning of shift, admission and changes labels strip with patient identification, time, lead monitored, PR interval, ST interval, QRS interval
• Trouble shoots telemetry equipment, Ensures monitors are functioning properly, ensure telemetry supplies are available. Accounts for telemetry transmitters, Verifies daily telemetry charges. Identifies changes in rate, rhythm, or pattern, notifying RN of these changes. Responds appropriately to emergency situations, runs a continuous EKG strip and notifies appropriate staff
• Strong time management skills
• Demonstrates commitment to maintain a neat, orderly, and safe environment: Maintains a neat, safe and orderly work area, keeps hallways clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
• Spinal Injury (desirable, although training will be provided)

15 Care Assistant resume templates

Read our complete resume writing guides

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• Strong verbal, written communication, and listening skills required
• Ability to meet established customer service requirements
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Customer Care Assistant Technical Resume Examples & Samples

• Gathers information, researches/resolves inquiries and logs customer calls
• Provides assistance, training and troubleshooting support to other staff
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• Ensure high quality of service by understanding and clarifying the customer’s need
• Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
• Assist CSR I’s by clarifying technical information
• Ability to present in a polished and articulate manner and exhibit professional behavior
• Self motivated and results oriented
• Ability to identify and acknowledge customer needs and offer insight
• Ability to learn, retain and communicate medical information
• Exercise good judgment skills
• Utilize fluency and comprehension for the services to be provided
• Use excellent grammar skills and attention to detail
• Interpret the context of the customer's experience – as written or communication in writing
• Utilize strong spoken grammar; able to ask appropriate questions demonstrating empathy in tone and can communicate with appropriate sense of urgency
• Utilizing technology with savvy and a passion for technical support
• Finding the right solution for the customer
• Multi-tasking (resolving issues during multiple chat sessions) in order to solve issue(s) for customer(s), while managing time effectively
• Ramp up quickly and act on feedback constructively
• Handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
• Typing 35 wpm
• ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc
• Proficiency in a multi-system environment
• Basic internet and web-based application skills
• High school degree or equivalent
• Prefer some sales/service experience in retail, technology sales and service or other "helping" business
• Seeking at least 3 years of technology support experience preferred
• Prefer some experience with Brother or other technical products and systems
• Screen PA for all documentation and enter it into the MMIS system within 2 business days
• Communicates with providers if documentation received is incomplete or missing
• Sends PA approval or denial letters to providers within 2 business days after review
• Sends completed PA to QA and then to Scan
• Receive, open and review cases for SURS according to contractual requirements
• Maintains a phone line for providers. Documents all calls
• Receives and processes PDD requests from the state within 2 business days
• Meet internal quality standards
• Mail merge EOMBs, send, review and log returns
• Complete recoveries at the State’s request
• Order medical records as necessary
• Review EFADS filters on a quarterly basis and present to CURT
• Attend the CURT bi-monthly meeting and present cases
• Work medical policy edits accurately
• Strong communication skills both written and oral
• Be able to maintain confidentiality and security
• Strong analytical, comprehension, and problem solving skills
• Be able to work under pressure and with little supervision
• Must be able to work overtime when required
• Ability to follow oral and written instructions and directions
• Personal computer experience
• Must have good organizational skills and decision-making ability
• Must be able to work independently and as a team member
• Excellent attendance required
• Medical background of some kind
• Knowledge of durable medical equipment
• Prior customer service or call center experience
• Sales Experience Preferred
• A minimum of a high school diploma or GED
• Good typing skills: 25 WPM
• Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation
• Good command of English (in both reading and writing)
• Logical, analytical thinking and problem solving skills
• Intermediate understanding of: o PCs and internet o Telephone Technology o Office Applications (Word, Excel)
• Solid sense of responsibility and reliability
• Strong awareness of privacy and data security
• Willingness to work shifts, punctual and maintain productiveness
• Readiness to be measured against personal KPIs and a commitment to personal improvement
• Must be able to successfully pass a drug screen and criminal background check
• Enjoy learning about and supporting new products
• Deliver outstanding customer service
• Possess excellent listening skills
• Be able to probe for the root cause of issues
• Be able to explain an issue and gain agreement with the customer
• Be detail oriented
• Be able to work in a fast-paced environment
• Ensure work is processed timely according to service level agreements specified by our Client
• Ensure quality assurance process is followed and completed for all work products
• Ensure average speed of answer SLA is met
• Ensure abandoned rate SLA is met
• Use the standard Xerox greeting and closing
• Ensures clear and complete responses are given to all customers through the following of applicable procedures outlined in training and information available in Envision
• Document all call information accurately in the Communication Record (OminTrack)/XeroxSimplicity
• Ensure all inquiries are answered accurately and professionally
• Ensure Provider calls are returned within 24 hours
• Ensure accuracy standards are met
• Ensure open communications and coordinate production efforts at all levels within Provider Operations and inter-departmentally
• Consults with supervisor or manager as issues requiring clarification arise
• Review desktop protocol (HIPAA Guidelines) and ensure employees are adhering to policy
• Maintain a strong customer service focus
• Maintain a clean and professional work environment
• Report all system issues to HelpDesk ITSS and management immediately
• Maintain Provider Services values
• Operate as a team player
• Support change
• Must have an Associate’s degree in Business Communications, or related field and/or equal work experience (excluding retail)
• Must have above average PC skills including experience with Microsoft Office suite, preferably Microsoft Office 2007
• Must have excellent interpersonal skills in order to work in a team environment and interact with personnel at all levels
• Must have excellent verbal and written communication skills to ensure effective, positive communication between his/her supervisor, co-workers and/or Client
• Must be able to work a flexible schedule (overtime) when required
• Must enjoy working in a fast-paced, production-oriented environment and be able to handle stress
• Must have High School Diploma/GED or higher
• Preferred experience with Health & Welfare and Defined Benefits
• Preferred 1 years’ experience in Call Center/Customer Service/Service Center environment
• Ability to read and interpret documents. Benefits, Benefits and More Benefits!
• Full Time Employment
• Medical, Dental, Vision, & 401k plans
• Educational assistance up to $5200 annually
• Paid Time Off
• Fun working environment!
• Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
• High school diploma or GED, be at least 18 years of age or older
• A clear speaking voice
• Six months of previous customer service experience
• Familiarity with Windows and basic web navigation skills
• The ability to successfully pass a background investigation and drug test
• Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
• Understand Rite Care systems and accurately enter all information into systems, ensuring data integrity
• Identify and escalate priority issues as needed to appropriate resource
• 3-5 years of telephonic customer service experience handling inbound calls
• Experience in the healthcare field preferred
• May be subject to working non-standard, rotating or extended shifts and overtime. Shift assignments are subject to change based on business needs
• Adaptability: able to work under stressful, time-sensitive deadlines, adapts to changes in the work environment
• 2-Year Degree OR equivalent year for year job experience in professional
• Customer service contact center experience preferred
• Computer proficient and MS Office including Outlook experience
• Established record of excellent Attendance and Performance
• Bilingual (Spanish/English) a plus! All other duties as assigned
• Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
• Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
• Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
• Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
• Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
• Perform data input in an accurate, detailed and timely fashion on all consumer contacts according to the consumer database parameter and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs)
• Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
• Previous call center experience highly preferred
• Excellent customer service skills
• Strong verbal and written communication and listening skills
• Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
• Basic understanding of Internet principles, terminology and functionality
• Strong technical aptitude. Education
• High school diploma or GED required. *
• Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred
• Demonstrated competency using information technology, PCs and databases
• Strong problem solving and decision making skills
• Great time management skills
• Previous experience in a call center environment desirable

Chat Technical Customer Care Assistant Resume Examples & Samples

• Answers technical support calls for all customer support inquiries
• Assists, diagnoses and resolves all customer related mechanical, hardware, software, installation, training and system failures, using established procedures, documentation and training materials
• Has a working knowledge of Windows, Google and Social Media
• Maintains all call activity in Help Desk database
• Develops and maintains positive customer relations; coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner
• Performs quality assurance, testing and documentation on all products and applications to ensure product functionality
• Has a natural curiosity to solve problems and enjoys researching to help find solutions to customers
• Preferably 6 months experience in customer service in service industry
• General knowledge of customer service practices and procedures; training will be provided
• Willing and able to follow company policies and instructions from supervisor
• Outstanding problem solving techniques
• Willing to develop heavy diagnostic telephone usage
• Knowledge of PC's, Microsoft Office and Google software applications
• Knowledge of internet, email and web based technology and social media
• Willing to work nights and weekends
• BEING the first point of contact for our Mandarin speaking customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
• MANAGING the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Services Manager to resolve issues
• DEALING with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
• ENSURING customers updated regularly regarding any ongoing queries
• MANAGING the returns process; ensuring returns are processed within 24 hours of arrival

Bonus Customer Care Assistant Resume Examples & Samples

• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work with customers to resolve inquiries
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
• Maintain a high level of world class customer service/professionalism to a wide range of customers
• Recommend products that best suit the customer
• Ability to read and interpret documents
• Educational assistance
• Six months experience in providing customer service either via phone or in person
• Ability to type (WPM vary based on Client Requirements)
• Excellent telephone manner and listening skills
• The ability to relate to customers in a professional and courteous manner
• The ability to work in a team environment
• The ability to work under pressure
• The ability to sit for long periods of time
• Excellent attention to detail and multi-tasking ability
• Self-motivation to work under his/her own initiative
• Must pass drug test and state, federal and criminal background check
• Must have High School diploma or general education degree (GED)
• Must be at least 18 years of age or older
• Technical aptitude and enjoy troubleshooting technology
• High School Diploma or GED
• Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
• Customer focus
• Discipline to follow a set schedule
• Flexibility to do shift work including weekends, holidays and have the ability to flex up or down based on business needs
• Ability to manage multiple applications at one time
• Understand the concepts of navigation, search engines, downloading music, and other web based applications
• Smartphone, tablet, operating systems, PC or Mac experience
• Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
• Successful completion of initial training
• Ability to meet minimum typing speed of 25 WPM while talking to customers
• Successful completion of pre-employment assessments, criminal background check and drug screen

Bonus Customer Care Assistant / AM Resume Examples & Samples

• Back up call center agents and take overflow inbound customer service calls
• Making outbound/inbound calls to customers
• Ability to type 30 WPM
• Must have flexibility to change processes quickly to address a new or changing business rule
• Minimum 1-2 years customer service experience
• Minimum typing speed of 40 WPM
• Computer literate- MS Office, Word and Excel
• Professional and customer service skills
• Communicates clearly and effectively
• Knowledge of general office equipment
• Knowledge of Windows based computers (excel, word, office)
• Proper use of time management

Customer Care Assistant With English Resume Examples & Samples

• Assists employees through phone and email in the completion of appropriate forms/ enquiries
• Answer general questions in various areas of Human Resources to employees and supervisors
• Create standard employment contract documents along the employee lifecycle
• Preparation and quality check of documents received/sent from/to the client or third parties
• Schedule and monitor actions and deadlines according to relevant processes
• Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
• Contributes to HR process standardization and harmonization across the related groups
• Maintains and develops a knowledge database for frequently asked HR questions across the related groups
• Flexible and proactive attitude
• Good team working skills and able to work autonomously on assigned tasks
• Ability to multi-task, prioritize work and manage time based on business needs
• Excellent administration skills and good organization skills with attention to detail
• Advanced problem solving and resolution skills to include when to escalate and identify trends
• Comfortable in direct client contact
• PC Skills: Word, Excel, Power Point, Outlook are a must. Knowledge of any CRM tool or SAP (HR modules) is a plus
• Preferable Experience in Customer Service or HR Services
• Fluency in English. German/ Spanish skills are a plus

Temporary Customer Care Assistant Resume Examples & Samples

• LOGGING of relevant customer data ensuring any reports or logs are updated regularly and accurately as required
• IDENTIFYING high spending or priority level customers that can be passed to the MyStylist team to help grow our online MyStylist team customer base
• RESPOND to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and EShop Manager to ensure a suitable resolution
• ANY other duties as reasonably requested

Bonus Customer Care Assistant AM Resume Examples & Samples

Care administrative assistant resume examples & samples.

• Receive fax or phone calls from physicians, pharmacies and families and take appropriate action
• Make copies and manage and update resident charts, appointment books, and 911 binder
• Monitor ARC home page trackers and schedule appointments as appropriate
• ARC demographic data entry
• Upload documents to ARC
• Assist with move-in paperwork/annual paperwork as required by state regulations and Atria
• Coordinate transportation of residents to outside medical appointments
• Organize and update in-service binder, manage in-service calendar which is utilized to schedule in-services, and help Resident Services Director prepare
• Assist Resident Services Director with ordering supplies as needed, within budget
• Print Resident Services Assistant assignment sheets daily
• Enter Resident Services Assistant assignment completed tasks
• Coordinate staff schedule under the direction of the Resident Services Director
• May perform other clerical duties as needed and/or assigned
• High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience
• Must complete state required training guidelines
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Direct Care Assistant Resume Examples & Samples

• Employees in facilities that provide long term care for the aged may be required to possess or obtain a Geriatric Aide certificate
• Persons appointed to positions in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland
• Employees in some positions may be required to operate vans which require a specific motor vehicle operator's license valid in the State of Maryland. Employees in this classification may be required to successfully complete and maintain current certification of cardiopulmonary resuscitation training
• Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs

Administrative Customer Care Assistant Resume Examples & Samples

• 40 hour work week (M-F) - May be asked to work Overtime
• Keying Skills
• High school diploma or GED equivalent and six months or more call center/customer service experience

Intern, Early Adopter Care Assistant Resume Examples & Samples

• Proficient in MS Applications
• Basic understanding software industry
• Verbal and communication skills
• Administrative skills
• Prior office experience mandatory
• High school diploma or equivalent and minimum of 1 year inbound call center experience
• Enjoy working in a fast-paced, production-oriented environment and be able to handle stress
• Must be able to manage multiple tasks
• Must have good organizational and decision-making skills and must have the ability to anticipate needs
• Must have excellent attendance
• Willing to work hours necessary to successfully accomplish assigned tasks

Assistant, Long Term Care Resume Examples & Samples

• Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed facilities at SNF, ICF, AFH, RCF, ALF levels. Effectively communicate to department, member's level of care status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) utilizing the admit-discharge-transfer portion of the KARE program and Epic HealthConnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Update KARE system to identify/report member data for accurate payment from federal agencies (CMS/HCFA); responsible financial (CAS) and utilization analysis, and effective patient coordination of care. Manages and verifies accuracy of out-of-area, home SNF benefit and out-of-contract facility agreements and authorize referrals in TAPESTRY for all SNF admits ICF labs and ICF Part B Therapy
• Design, maintain, and continuously improve reporting systems for SNF and AFH programs including, but not limited to, QM satisfaction surveys, SNF census, three-day waiver reports, and AFH telephone statistics
• Verify, update, and maintain an accurate computer-based data system (1032 and/or Yukon) for documenting Long Term Care Department physician, nurse practitioner and physician assistant visits. Collect data and track physician, nurse practitioner and physician assistant visits to assure Kaiser Permanente clinicians are in compliance with governing bodies. Provide information for clinicians to determine when patient visits are required. Assure timely communication of information to the LTC clinical manager for financial and utilization analysis. Produce and distribute monthly visit information. Accurately input monthly ICF audit information within specific deadlines to meet regulatory guidelines. Create initial paperwork for SNF coordinators including calculating prior utilization by utilizing KARE, Epic HealthConnect and Results Reporting. Maintains filing system for SNF coordinator utilization worksheets
• Minimum two (2) years of experience in a health care environment
• Minimum four (4) years in health care environment
• Associate's degree in medical office administration
• Medical terminology course
• Working knowledge of Access
• Demonstrated ability in 10 key

Physician Assistant Ccl-ep Cardiovascular Care Resume Examples & Samples

• Reports to the Director of Cardiology/Interventional Services
• Supports the SAC area Electrophysiology program
• Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Internationalists
• Works with patients undergoing EP services across the continuum of care
• May be required to support Interventional Program as needed
• Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Interventionalists

Customer Care Assistant Manager Resume Examples & Samples

• Be the voice of customer date and create the analytical report for business people to understand the key factor for business growth
• Manage the quality of Customer Care team at vendor site and create Kaizen program
• Communicate with Leads and Trainers at vendor site to improve the communication between CSAs and customers
• Manage day to day operation such as responding to the escalation, trouble shooting and coordinate with US dev. team for issues
• Infuses the Audible culture and customer care tenets into external operations
• Participates in development, execution and leadership of programs which improve competitive position and profitability of the organization
• Generate, cascade, and achieve goals across external network and monitor goal achievement; motivate external partner management
• Create and deliver detailed reporting
• Identify and eliminate barriers to achieving goals, accuracy, productivity, efficiency, and quality
• Experience in customer care related tasks, such as collecting VOC, escalation, trouble shooting, knowledge management and action plan development
• Excellent written and verbal communication skills in Japanese & English
• Ability to drive multiple projects simultaneously and provide summarized results
• Ability to represent the department and company with external partners
• Amazon experience, or similar eCommerce
• Experience working with international teams
• Background in online entertainment
• Passion for books, audiobooks, and digital entertainment
• Verbal communication skills in English

Medical Assistant, Riverside Women s Care Resume Examples & Samples

• Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint. Assesses patients� physical and mental status
• Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers. 6. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care. Skills
• Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment. Equipment Operated: Must be able to operate medical office devices as well as standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves standing, bending, crouching or stooping approximately 75 percent of the day, walking or sitting the remainder, using computers and telephones. Ability to push, pull or lift objects greater than 50 pounds. Must have ability to hear/ascertain heart, breath and bowel sounds. Must be able to visually discern pumps and monitors. Must be able to write legibly
• Deals primarily with standard Master Lease Agreements, may prepare documentation on customized MLAs, and may work with some Snap Leases, or is a Transactional process expert
• Verify and process customer contracts to release orders
• Maintain accurate files with all information pertinent to the transaction
• Coordinate with other departments regarding customer accounts
• Communicate process, requirements and timing to customers and resolve problems; may escalate problems to management level where necessary and appropriate
• Ensure all paperwork for the transaction is complete and has received appropriate approvals from all parties

Care Assistant Resume Examples & Samples

• Acts as a receptionist for the unit by directing, assisting, and communicating to patients, families, visitors, co-workers and other departmental personnel

Monitor Tech Care Assistant Resume Examples & Samples

• Promptly recognize patients discomfort and at risk behaviors, respond, and report as appropriate
• Monitors patients’ mobility, speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed
• Effectively escalates notification process to appropriate staff as necessary by seeking assistance from the hospital nurse when patient is in need, communicating directly and effectively with unit staff in the event that a patient is at risk for a fall, and also activates established protocol immediately in the event that a patient fall is imminent
• Provides excellent customer service to all patients, staff, physicians, and family members
• Performs clerical duties (i.e., maintains accurate and up-to-date department logs/records, answering phones, intercom, notify the assigned nurse)
• Identifies interventions to maintain patient privacy
• Department Support Assistant Backup
• Previous health care experience, including remote cardiac or fall monitoring experience, desired
• Well organized, efficient multi-tasker able to prioritize simultaneous situations

Management Assistant Diabetes Care-vilvoorde Resume Examples & Samples

• Extensive diary management and the provision of efficient planning for the Head of Diabetes Care
• Organization of internal and external meetings
• Handle incoming and outgoing correspondence and tracking of email traffic where necessary
• Book flights and make travel arrangements
• Streamlining and handling telephone contacts
• Receiving guests
• Taking minutes of departmental consultations if needed
• Complete and accurate records including archiving and proper backup of the archive
• Organizing and conducting various administrative processes in back office, sales and tender management (purchasing, bids, tenders, etc.)

Assistant Clinical Care Coordinator Resume Examples & Samples

• 3 years of experience in an ambulatory setting (emergency room, clinic or health center)
• Ability to think clearly and work in a busy clinic
• Proficient in the use of Microsoft Office and eClinicalWorks
• Knowledgeable about Patient Centered Medical Home guidelines and other regulatory standards

Medical Assistant, Days, Express Care Resume Examples & Samples

• Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
• Monitors and documents patient status
• Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include medication administration (exclusive of narcotics)

Medical Assistant / Care Coordinator PRN Resume Examples & Samples

• Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
• Greets patients in courteous and polite manner
• Assists in simple office and minor surgical procedures
• Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
• Conducts all front office functions as requested
• Answers telephone inquiries and triage calls
• Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
• Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
• Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
• Monitors OSHA compliance of center laboratory
• Enters all test requisitions and encounters in the computer
• Performs venipuncture and administers medications as required under the direction of a physician
• Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
• Ability to perform EKGs
• Preferred: Strong phlebotomy skills
• Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
• Must be able to display excellent telephone/switchboard etiquette
• Ability to evaluate patient needs, administer prescribed medications, assist physician
• With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Demonstrated clerical skills (typing, filing, telephone courtesy)
• Working knowledge of basic Medical Assistant principles and practices
• Ability to document and report findings and observations
• Ability to provide on-site emergency treatment within scope of practice
• Medical office experience preferred
• Ability to travel may be required

Post-acute Care Administrative Assistant Resume Examples & Samples

• Performance Expectation:Staff Support
• Orders office supplies as needed, managing within budget guidelines
• Assists with processing of POs, check requests,etc
• Coordinates office moves, phones, repairs, printing, faxing, copying, etc
• Sets up work stations for onboarding of new staff
• Handles all meeting coordination including prep of copying/ printing of documents, scheduling to establish meetings, packets, meals, invitations, reminders, secures space and equipment
• Files and manages program documents, including electronic files
• Assists with payroll and timely processing of time as needed
• Serves as office contact
• Assists with travel planning as requested including travel expense report management
• Performance Expectation: Business Support
• Complies witih confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral
• Assists in the maintenance of provider contract files and documents
• Working with legal, ensures timely processing and filing of documents
• Able to generate reports and create spread sheets/data dashboards from obtained data
• Able to assist in the development of presentation including power point with supplied data and information
• Coordinates provider communication via fax, mailing, phone calls, etc., as needed
• Formats, duplicates and mails using provided content
• Schedules meetings with all stakeholders as directed
• Takes notes and uses word processing to create and edit documents
• Tracks obscure information and solve problems that require lateral thinking, networking and knowledge of complex systems with minimal direction
• Tracks workflow and deadlines and provides updates to staff as needed
• Performance Expectation: Teamwork
• Demonstrates the willingness to act as team contributor by assisting other team members whenever possible
• Performance Expectation: Miscellaneous Responsibilities
• Participates in special projects in order to support the mission of Dignity Health and department
• Accepts alternate assignments, as required, graciously
• This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected the PAC AAwill demonstrate behavior consistent with the Core Values of the organization
• The PAC AAis accountable for staying current with and seeking knowledge of policies, standards of practice and Federal or State regulations pertaining to their role
• Two years of vocational training, hospital, medical office experience or relevant work experience required
• Familiarity with medical terminology,
• Front facing customer service, 6-sigma or other quality program concepts
• Knowledgeable and skilled with the use of Microsoft Office products including Excel and PPT
• Able to learn other IT systems as needed for completion of role responsibilities including Curaspan, Midas and Cerner
• Strong interpersonal and written communication skills are essential
• Demonstrated ability to manage multiple tasks or projects effectively

Continuing Care Assistant Resume Examples & Samples

• Triages calls according to protocol, answers & resolves questions from members, Members' families, physicians, Skilled Nursing Facilities & community organizations etc
• May refer calls to a MD, NP/PA, LCSW, PHN or another appropriate party for further service based upon initial assessment of the call
• Is cross-trained to take calls & provide information from Long Term Care Services, Geriatric & Senior Management, Social Services & Centralized Placement
• Schedules diagnostic tests w/ the appropriate department for SNF patients, arranges transportation to & from the SNF, notifies he SNF & records of all information in patients chart
• Gathers all pertinent information to complete death certificates when a patient expires
• Completes form from Decadent
• Affairs & closes out chart
• Calls in new & refill prescriptions to pharmacies for Long Term Care Patients
• Processes & screens all referrals to Senior Services
• Explains to new patients both the purpose & types of services offered by the Senior Service Program based upon the needs of the patients
• Locates or develops new resources to meet the needs of the patients
• Initiates & maintains Data Base Management that provides factual statistical information for administrative review of programs, polices & procedures
• Attends Continuing Care Department staff meetings
• Orders & receives required patient charts for Quality of Care & Utilization Review, Death Certificates, etc
• Provides courteous, helpful & appropriate reception services for patients, visitors & professional staff
• Makes suggestions for improvement of services & participates in development of new programs
• Performs clerical duties which include
• Maintaining current & accurate files
• Typing correspondence, memoranda, reports, labels, grant proposals etc
• Updating on a monthly basis statistical reports, census & service/activity reports for all divisions
• Providing data collection & abstraction to satisfy requirements of proposed & existing grants
• KP Service Standards: Follows LMP's ABC's
• Takes Initiative: Positive first impression, ask how you can help and give information
• Take Care: Protect confidentiality, show respect, value differences, and show empathy
• Take Pride: Neat work area, low noise, be professional, support your team and KP
• Minimum two (2) years in health care or related field
• Medical Office experience preferred
• Computer experience/word processing
• Course in both Medical Terminology & Prescription Call - Ins must be completed within probationary period
• Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing
• Ability to work with grief, illness, death, aging, psycho social emergencies, drug & alcohol problems & depressed patients
• Excellent interviewing skills
• Ability to operate a multi-line telephone & excellent telephone techniques

Personal Care Assistant Resume Examples & Samples

• Works well with customers; shows understanding and patience
• Informs supervisor of changes in customers' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
• Answers emergency call lights and responds appropriately
• Charts and logs all emergency calls. Reports all incidents to Customer Care Director and on-coming staff
• Performs housekeeping duties and maintains a neat and professional environment
• Follows procedure for medication reminders (NOT TO ADMINISTER) to ensure correct day, time, and that they are indeed being taken
• Assists customers' relatives, visitors, and guests as needed
• Maintains a positive and professional environment and projects a calm and competent image

Chronic Care Medical Assistant Resume Examples & Samples

• Assist Chronic Care team in the support of patients in the execution of care plans
• Assist in the coordination of the engagement of patient care plans while providing a high level of customer support
• Enhance the practice’s established workflow by assisting Patients calling in to the center and making outbound calls
• Guide patients through the health care system
• Help patients through care transitions and respecting the patient’s values and preferences
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
• 1-2 years experience working within a medical office
• 1-2 years experience working in a call center environment
• 1-2 years experience with technology and systems
• Ability to work with a diverse group of professional and personalities in a team environment
• Ability to provide targeted communication, both verbal/written, with exceptional documentation skills
• Self-motivated and detail oriented, with an entrepreneurial approach and excellent work ethic
• Appropriately handles confidential and sensitive information
• Responsive and enthusiastic about assisting with patient care plans
• Ability to communicate in a ways that patients understand is critical

Assistant Rec Memory Care Resume Examples & Samples

• Contributes to the development of an interdisciplinary plan of care/resident service plan
• Facilitates group and individual activities
• Encourages patient/resident and family involvement in activities based on patient/resident interest, preferences and life story
• Cues patients/residents to ensure engagement in activity
• Provides resources and materials to address the special interest of patients/residents for independent engagement
• Makes recommendations to the Homestead Assistant Recreation Director or Program Director regarding recreation equipment/supplies required to meet the needs of the patients/residents and assures that adequate supplies are available
• Assists in the organization, maintenance and storage of the Recreation Department supplies
• Assists in transporting patients/residents to and from Recreation programs
• Promotes a culture of safety to ensure a healthy practice and living environment
• Supports an environment that is respectful, team oriented and responsive to the concerns of staff, patients/residents and families
• Ensures Point Click Care (PCC) is utilized according to the Business Processes
• Reports changes in patient's/resident's condition, patient/resident/family concerns or complaints to Homestead charge nurse and/or Program Director
• Participates in shift to shift communication between incoming and outgoing staff
• Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients/residents
• Six months related work experience, preferably in a hospital setting
• Prefer experience in a specialty unit
• Preference is given toward applicants with experience as both a Certified Nursing Assistant and Unit Coordinator

Assistant Manager, Business Care Resume Examples & Samples

• Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs
• Understand customers’ needs and provide appropriate solution
• Provide advisory service / insight to cope with customer needs, if needed
• Solicit customers’ feedback and identify problem trends for improvement actions
• Record, track and coordinate the resolution of all customer queries
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
• Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
• Handle ad-hoc projects or customer issues analysis
• Call center agents providing prompt professional customer service or call center procedures
• Answers calls or inquires from customers or claimants to explain services
• Ensure that all call inquiries are promptly addressed, documented with proper follow-up and professional customer service
• Must maintain prompt and consistent attendance
• Must have pharmacy knowledge, medical terminology and keying skillsSearch Jobs US

Jays Care / Program Assistant Resume Examples & Samples

• Organizing set-up of all game-day technology, including kiosks
• Maintaining all technology, including reporting and scheduling with Canadian Bank Note
• Greeting all staff, volunteers and visitors while exuding passion for the program
• Organizing staff check-in and tablet sign-out with close attention to detail, including preparing game-day paperwork
• Training new volunteers on goals, key messaging and technology as per Alcohol and Gaming Commission of Ontario’s Policies and Procedures
• Storing and organizing inventory
• Assist with team building exercises (and Lead when necessary)
• Responsible for reconciling 50/50 raffle tickets sale Cash Out Reports with associated deposits
• Working both independently and part of a team while contributing to the team’s success
• Be knowledgeable on Blue Jays & Rogers Centre policies
• Supporting and collaborating with other Toronto Blue Jays Game Staff (e.g. Ushers, Security, etc.) to assist Guests who require assistance or attention when needed
• Prior non-profit, fundraising or sales experience a benefit
• Exceptional problem solving skills essential
• Ability to multitask in a high-paced environment
• Knowledge of responsible gaming an asset
• 2-3 years customer service experience
• Prior cash handling experience a requirement
• Ability to quickly and efficiently sort, count and separate large quantities of cash
• Experience calculating total deposits received, and reconciling total cash-outs
• A passion for teamwork and the ability to understand, communicate and perform in a team setting
• Must be self-motivated and driven by the change your work is creating
• Prior work with Canadian Bank Note and/or Alcohol and Gaming Commission of Ontario considered an asset
• A requirement to attend all Toronto Blue Jays home games, and ability to work flexible hours, including evenings, weekends and holidays as required
• The scheduling for this position will be shift-work, approximately 5-7 hours per shift, based on the Blue Jays home schedule (81 games April-September)
• Candidates must be 18 years old +
• Successful candidate will be required to provide professional references
• 1 year CNA/nurse assistant/care giver in a healthcare setting
• EKG experience
• Current American Healthcare Provider BLS

Care Assistant Palmetto Bay Resume Examples & Samples

• Restock supplies such as gloves, gowns, linen, medical equipment, assists with room preparation and turnover
• Identifies the needs of the patient and provide necessary supplies accordingly
• Ability to manage multiple priorities and collaborates in a team environment
• CPI (Crisis Intervention Training) preferred
• Performs vital signs, heights, weights, head circumference & other measurements and records the results in the Electronic Health Record according to nursing and hospital policies & procedures
• Recognizes accepted priorities for care needs and takes direction for re-prioritizing from the RN
• Performs other assigned tasks to promote efficient practice operation and contribute to the provision of quality patient care
• Greets and welcomes patients, families and visitors. Communicates information regarding MCH services and delivers excellent and timely service and support
• High school education or equivalent preferred
• Ability to effectively work in a collaborative environment and follow the direction of the Registered Nurse and/or Nursing Leader
• Ability to apply principles of evidenced-based practice, analytical thinking and service excellence in practice

Vitamins / Body Care Assistant Resume Examples & Samples

• At least 1 year experience in vitamin, health and beauty, and/or related retail experience
• Ability to pass applicable food safety training courses and/or certifications as required by state and/or county law and maintain compliance by keeping certifications up to date
• Must be able to pass a background check
• Is highly organized with great attention to detail
• Ability to take direction and follow through
• Previous experience in a grocery or retail environment; natural foods background a plus

Embedded Care Administrative Assistant Resume Examples & Samples

• Provides administrative support to the embedded care team members, including preparation of meeting agenda and recording meeting minutes to ensure appropriate follow-up of open issues
• Assists embedded care team with tracking case load activity, on a weekly basis
• Supports management with new employee orientation, training, provisioning, etc
• Generates reports and forwards for review before submitting to appropriate parties, based on contract terms including but not limited to Athena, par8o, etc
• Assists with workflow activities as directed by management
• As appropriate, supports handling, sorting, triaging of incoming referrals as determine by workflow algorithms
• Reviews and prioritizes mail and facilitates distribution to appropriate team member
• Responds to incoming provider and beneficiary calls as necessary
• Assists embedded care team with scheduling appointments with providers and beneficiaries, mailing educational materials, coordinating with physician office staff
• Provides excellent customer service to both providers and beneficiaries
• Other duties as assigned by Director, Embedded Care, or designee
• Motor Neurone Disease
• Manual Handling
• Enteral (PEG) Feeding
• Handles food and equipment according to sanitation policies and procedures
• Reports any discrepancies in his/her area to department supervisor
• Sets up trays for meals/works tray line position
• Processes soiled trays, dishes and utensils from carts through dishwasher; 8. Controls use of soap and cleaning agents in dishwasher
• Returns clean items to appropriate places
• Assists in the serving of food on the tray line
• Washes pots, pans and other equipment as necessary
• Empties trash contains regularly
• Prepares snacks and beverages from between-meal service to customers; 17. Prepares nutritional supplements and tube feeding products and delivers to customer areas
• Performs other tasks as assigned by the Food Service Director
• Applies, monitors, and documents restraint usage
• Collects urine, stool, and sputum specimens
• Performs and documents point-of-care testing
• Completes bedmaking and cleaning assignments on the unit
• Performs respiratory care equipment application and monitoring under the direction of the RN/LPN

Medical Assistant Team Care Resume Examples & Samples

• Scribes documentation of the visit into the medical record by remaining in the exam room with the physician as the patient is treated
• Monitors physician in-basket and returns patient phone calls
• Excellent verbal communication skills and understanding of medical terminology are essential for success in this role
• Works well with residents; shows understanding and patience
• Informs supervisor of changes in resident's conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
• Charts and logs all emergency calls. Reports all incidents to Resident Care Director and on-coming staff
• Provides personal services for the residents in a professional and efficient manner
• Performs dining room duties and assists with dining needs of residents
• Makes both occupied and unoccupied beds, per Resident service plans
• Assists Residents relatives, visitors, and guests as needed
• Concerns him/herself with the safety of all Community residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
• Puts customer service first. Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights

Ambulance Care Assistant Resume Examples & Samples

• Understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
• Drive an ambulance or ambulance car
• Liaise and report to Control as directed within operational procedures in updating location and status and respond appropriately to instructions
• Carry out any other duties relevant to the role as directed by Control and/or the Service Delivery Manager
• Full driving license required
• Experience of similar related role
• Ability to work effectively as part of a team
• Application of common sense approach
• Physically fit able to lift patients
• A caring attitude towards patients and an outgoing, friendly manner, able to show empathy
• The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure
• Completed, clear Enhanced DBS checkPeople who applied for this job also applied for
• ACA - Lewisham Hospital
• Works well with Residents; shows understanding and patience
• Informs supervisor of changes in Residents' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
• Provides personal services for the Residents in a professional and efficient manner
• Performs dining room duties and assists with dining needs of Residents
• Assists Residents' relatives, visitors, and guests as needed
• Concerns him/herself with the safety of all Community Residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
• Puts customer service first. Ensures that Residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights

Customer Care Assistant Ri-br-en Resume Examples & Samples

• Process orders, refunds, applications and requests
• Deal directly with customers either by telephone, electronically or eventually face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Provide delivery information
• Communicate and coordinate with internal departments
• Assisting Sales department
• Dealing with incidences in invoicing and deliveries
• Main contact for the designated area

EVV Care Coordinator Assistant Resume Examples & Samples

• Support care coordinators in provision of care coordination activities to support members and their families/caregivers in accessing needed services
• Make phone calls to appropriate agencies for referrals and services
• Provide administrative support for the care coordination team
• Identifying and referring cases appropriately and direct calls to the appropriate area
• Other duties deemed necessary for efficient and effective unit operations
• Customer service experience required (testing will be given)
• Excellent communications skills (both verbal and written)
• Must be able to handle interruptions, set priorities and adapt to change
• Have PC knowledge; Knowledge of Microsoft Office, including Outlook
• Supports Interdisciplinary Care Team (ICT) activities by contacting members telephonically and/or by mail as a reminder of upcoming appointments or missed appointments
• Initiates contact with members recently discharged from an acute care setting to confirm follow-up appointments and assists with scheduling as necessary
• Coordinates transportation if necessary
• Have a caring and compassionate nature
• Can commit to regular hours on an on-going basis
• Manual driving licence required as you will be required to drive clients mobility vehicle

Care Coordinator Assistant Resume Examples & Samples

• Works under the direct of the HAP Midwest Case Manager to provide support for case management functions for the MI Health Link membership as assigned
• Performs entry of data into McKesson CCMS (Care Management System), Integrated Care Bridge (ICBR) and other systems as required
• Responsible for tracking completion of the members’ Level 1 Assessment (HRA), initial IICSP and annual HRA reviews, required follow-ups and updates of the IICSP
• Responsible for making follow-up phone calls and/or written reminders as assigned
• Assists Care Managers with answering and triage of calls from members, providers, vendors, other staff, etc
• Works in collaboration with the HAP Midwest ICT Coordinator to schedule ICT meetings for Case Managers
• Works in collaboration with appropriate staff (Customer Service, ICT Coordinator, PHIP Coordinator, LTSS Coordinator) to address barriers that may interfere with a member’s access to ICT meeting and/or care (e.g., transportation, interpretation services, etc.)
• Works in partnership with other HAP Midwest staff (Provider Representatives, Medical Director, UM, Referral, Denials and Appeals, Customer Service, PIHP, LTSS, and other support and management staff) as necessary to support all the Medicare programs for HAP Midwest
• Works in collaboration with Case Managers to refer members based on their identified needs (complexity) to appropriate Care Coordinators (external vendors), LTSS Coordinators and PIHP Coordinators
• Responsible for completion of member and/or provider letters as required and mailing of letters and/or copies of the member’s Care Plans to appropriate persons. Also, ensures batch mailings are executed daily as indicated
• Maintains statistical data, reports and logs as required
• Participates in staff meetings and other meetings as required
• Other activities, as directed by the Manager of Medicare Health Services
• High school Diploma or GED required, with data entry and medical terminology background
• Associate’s degree in health related field preferred
• Minimum of three (3) years facilitating and documenting care planning or specific health related notes required
• Experience in dual (Medicare and Medicaid) eligible managed care systems and/or programs preferred
• Experience in health care or managed care organization preferred

Medical Assistant Idaho Heart Care Resume Examples & Samples

• High School Diploma or equivalent required. Graduate from an accredited Medical Assistant program
• Provides medical assisting care to an assigned patient population under the direction of a provider, RN, or LPN
• Maintains a complete, accurate, and legible patient medical record
• Assists in emergency situations under the direction of the provider, RN, or LPN
• Maintains confidentiality regarding patient and business functions of the organization, i.e. HIPAA

Care Coordinatior Assistant Resume Examples & Samples

• Maintain relationships with providers and referral sources
• Issue service authorizations and arrange care services indicated on member’s plan of care
• Enters complete and appropriate documentation in care coordination system
• Screens incoming calls for care coordination
• 2 years of healthcare or office experience required
• 2 years of health care paraprofessional or office managerial experience preferred
• Knowledge of medical terminology preferred
• Initiates appointment reminder calls and confirms the member attended the appointment
• Responsible for contacting network providers/specialists to request and obtain consultation and diagnostic reports as requested by the Medical Director or Care Coordinators
• Responds to inquiries from providers, members, families and internal staff regarding the BlueCare Plus program
• Adheres to CMS and the Bureau of TennCare guidelines regarding the Dual Eligible Special Needs Program (DSNP) including the Model of Care (MOC) when assisting care management functions

Vitamin / Body Care Assistant Resume Examples & Samples

• Providing World Class Customer Service as a number one priority
• Creating inviting, full and shopable departments
• Assisting the department managers in ordering for vitamin and body care departments and maintaining accurate inventory levels
• Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
• Conducting active and passive demos
• Working with the department managers to address performance issues within the department
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
• Maintaining the safety and security of customers and employees
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed
• This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store
• High School diploma, GED or equivalent preferred
• 1 year of experience supervising others preferred
• 1 year of experience in vitamins/supplements preferred

Long Term Care Assistant Resume Examples & Samples

• Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed Skilled nursing facilities. Process all incoming referrals for skilled nursing, verifying benefits and eligibility. Effectively communicate to team members, the member's level of care and benefit status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) processing admits/discharges in the access database and Epic Healthconnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Manages and verifies accuracy of out-of-area, home SNF benefit and out-ofcontract facility agreements and authorize referrals in TAPESTRY for all SNF admits
• Design, maintain, and continuously improve reporting systems for SNF program including, but not limited to, Navi Health, QM satisfaction surveys and SNF census
• Assure timely communication of information to the SNF Program supervisor and clinical operations manager for financial and utilization analysis. Maintains filing system for SNF program. Data entry of NaviHealth statistical information. Run reports as needed. Answer multi line phone calls and triage to appropriate staff or department
• Acts as a resource to supervisors, clinicians, and support staff to meet information needs. Determine patient current benefit coverage using CMS and report finding to Supervisor and SNF care coordinators. Provide administrative support to all members of the SNF Program. Maintain Access database for Web site directory for SNF. Attend departmental meetings. Provide administrative support to the, SNF Clinical Manager and SNF Supervisor
• Minimum two (2) years of experience in data entry or clerical work
• Working knowledge of Kaiser Permanente systems
• Associate's degree in Business Administration
• Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• E-mail communication to support sales service provided to customers
• Advise and support a group of public and large enterprise clients to their highest satisfaction

Managed Care Assistant Resume Examples & Samples

• Assists in setting up appointments, keeping records and performing routine follow-up
• Provides support to Claim department in areas requiring specialized skills or knowledge
• Handles requests for physical therapy, durable medical equipment (i.e., walkers, home commodes, etc) and test/surgical requests
• May refer test / surgical request to either in-house Case Managers or outside Case Managers for formal utilization review
• Prepares, orders, and maintains records, reports, registers and schedules
• 2 to 4 years of related experience in either a medical office of in workers' compensation claims. Medical or Nursing education preferred
• Must have good written and oral communication skills in order to compose file notes, complete utilization review referrals, and compose medical authorization letter
• Efficient work/time management skills needed in order to meet strict utilization review deadlines
• 21 years of age or older
• Ability to pass food / alcohol handling training courses and/or certifications
• Ability to manage changing priorities and to stay focused with the task at hand
• Possess a sense of urgency in the completion of tasks
• Must be cashier trained and able to count currency
• Proficient in MS Word, Excel and Outlook

Paitent Care Assistant Resume Examples & Samples

• Provides direct patient care as delegated by RN staff
• Assists in the admission, transfer and discharge process
• Answers call lights and telephone
• Performs sterile procedures including urinary catheterizations as delegated by a RN

Medical Assistant, Vein Care Clinic, Hours Resume Examples & Samples

• High School equivalent
• Medical Assistant certificate required
• Multi-skilled Training: EKG, phlebotomy,
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met
• Must be in good general health and demonstrate emotional stability

Certified Medical Assistant Dale Road Care Center Modesto Resume Examples & Samples

• Knowledge of basic anatomy and physiology
• Knowledge of scope of practice of a Medical Assistant
• Knowledge and understanding of medication administration
• Ability to learn and successfully utilize the electronic health record
• Competency in basic Medical Assisting skills such as medication administration, chart documentation, taking vital signs, preparing patients for exam, performing basic testing such as finger sticks, ECGs etc
• Ability to efficiently operate office equipment, i.e. fax, photocopy machine, etc
• Organizational skills are important for this position

Physician Assistant, Home Care Resume Examples & Samples

• Contribute to the interdisciplinary care plan with the rest of the care team in a weekly IDG (interdisciplinary group) meeting
• Licensed physician assistant with an active Florida State License
• Experience in geriatrics, internal medicine or palliative care
• Solid computer skills to accurately document observations, interventions, and evaluations pertaining to client care management and services provided, utilizing electronic medical records
• Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity
• Check residents routinely to ensure that their safe and that their personal needs are met
• Assist in the dining process, serving residents their meals. Report changes in the residents eating habits to the
• Previous experience working in long-term care or with the geriatric population preferred
• Must possess outstanding verbal and written communication skills
• Self-starter, highly motivated with a high productivity level
• Possesses a high degree of personal accountability, responsibility and strong decision making abilities
• Must possess the ability to plan, organize, develop, implement and interpret programs, goals, objectives, policies

Care Assistant HFA Resume Examples & Samples

• Clean equipment, closets, drawers, beds and other resident living spaces as needed
• Enters information and documentation (see #13) from Clinical Support Specialist
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance

Administrative Assistant Work Care Days Resume Examples & Samples

• Arranges for efficient and orderly registration and flow of patients
• Insures that adequate demographic and insurance information is collected and the patients are aware of medical center policies and procedures
• Works collaboratively and efficiently with Patient Access and Registration as necessary
• Answer all phone calls for WorkCare
• Responsible for coordination of information for all WorkCare and ED WorkCare patients and communicating information to company
• Responsible for getting claim numbers and tracking WorkCare patients
• Will work closely with WorkCare Nurse, Provider and Manager
• Coordinates and performs a range of staff and/or operational support activities; serves as a liaison with other departments in the resolution of day-to-day administrative and operational problems. Screens, prioritizes, and routes telephone calls
• Provides administrative support by taking initiative, anticipating needs and carrying out projects in a timely manner within delegated scope of authority
• Uses knowledge of computer skills for calendar/schedule management; to compose and edit correspondence, develop spreadsheets and presentations following verbal direction, or from knowledge of project goaEstablishes, maintains, and updates files, databases, records, and/or other documents; develops, maintains and performs routine analyses and calculations of data for internal reports
• Assists management and staff in problem solving, project planning, and development and execution of stated goals and objectives
• Attends meetings or conferences as assigned; may prepare, transcribe, edit, and distribute agendas and/or minutes of meetings
• Schedules and coordinates meetings, events, appointments, and/or other similar activities for supervisors
• Keeps abreast of industry trends and competitive practices as they relate generally to the function
• Other: Performs related duties as required
• Formal training on a personal computer to utilize various business software programs including word processing, data base management and spreadsheets. Experience on an advanced level
• Preferred (i.e., Microsoft Office products such as Word, Excel, PowerPoint, Access, etc.)
• Minimum of 3-5 years medical administrative / front desk / billing experience, within the last five years
• Working in the healthcare field preferred

Bank Ambulance Care Assistant Resume Examples & Samples

• Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment
• Where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, wheelchairs into and out of the vehicle and on stretchers as necessary
• Ensure patients are safely seated whilst in transit
• Minimise and deal with aggressive and abusive behaviour to reduce risks to safety and ensure patient welfare
• Ensure the use of appropriate equipment and approved manual handling techniques
• Maintain the cleanliness and ensure the routine daily checks of designated vehicles are carried out prior to deployment
• Assist patients when entering and leaving their homes and take all reasonable actions to ensure the safety and security of their property
• To be flexible on a daily basis in relation to shift finishing times
• Maintain records as appropriate. Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and adhere to all statutory legislation
• Strong communication skills, interpersonal skills and ability to express empathy
• Duties will involve lifting and moving patients

Certified Medical Assistant With Limited X-ray-convenient Care Resume Examples & Samples

• High School Graduate
• Graduation from a recognized Medical Assistant program required. Medical Assistant Certification required
• Experience in either an urgent care facility or family practice office preferred
• Current Limited X-Ray License through the Oregon State Board of Radiology required
• Current BLS certification from the AHA required
• Communications skills enabling adequate information flow in a pleasant manner, not only with co-workers and patients, but also with telephone, fax and computer communication
• Competency in the performance of patient care skills
• Adequate visual and hearing ability to read and perform clinical procedures safely
• Assesses patients and alerts physicians to potential life-threatening situations. Recognizes critical diagnostic data and alerts the physician in a timely fashion. Recognizes changes in patient condition and reports appropriately
• Obtains a brief history on all patients according to departmental standards. Assesses and documents patient’s vital signs and other pertinent information upon admission. Reassesses patient’s condition following therapeutic intervention
• Determines priorities of care and intervenes in those cases falling outside the parameters of normal clinic protocol (i.e., isolating and obtaining physician for suspicious rashes, prioritizing patients potentially requiring transfer to a higher level of care, identifying Occupational Medicine patients and instituting employee specific protocols
• Anticipates the need for selected diagnostic tests and initiates testing when appropriate. Carries out testing procedures when ordered. Prepares patient for examination and procedures according to departmental standards
• Performs basic clerical duties including answering the phone, maintaining records, and filing
• Ability to navigate and document in the EHR on behalf of the Physician
• Manages tasks and communications within the EHR
• Responds to priority requests within acceptable time frame
• Investigates inconsistencies in medical reports
• Associate Degree Level or equivalent as Medical Assistant or Licensed Practical Nurse (LPN) is preferred
• Minimum three (3) years of experience working in a medical office
• Working knowledge of medical terminology, basic patient care, medical office practice procedures, and good telephone etiquette is required

Immediate Care Medical Assistant Resume Examples & Samples

• Greet patients and escort them to exam room
• Document vital signs, allergies, medications and reason for office visit
• Provide front office support as needed
• Graduate of an accredited medical assisting program is preferred

Medical Assistant Care Coordinator Resume Examples & Samples

• High School diploma or equivalent education/experience (3-5 years progressively more responsible related work in the healthcare field)
• At least one year post high school education (jr college or university
• Graduate of an accredited Medical Assisting program approved by PAMF and/or equivalent
• AAMA, AMT, NCCT, or CCBMA certification required within twelve (12) months of hire
• Assists Teachers in providing a warm, nurturing environment, models and encourages appropriate social interactions and assures individual age appropriate activities for each child
• Assists with hand washing, diapering, and toileting
• Assists in the distribution of snacks and meals to children and families
• Helps in the preparation of instructional aids and materials for classroom activities
• Ensures that storage areas, the kitchen and classroom environments are properly supplied, clean, and safe
• Provides light clerical support (i.e. filing, data entry) when needed
• Entry level position; however at least one (1) year previous child care experience preferred

Clerical Assistant / Eye Care Services Resume Examples & Samples

• Knowledge of optometric terminology, procedures, and optometric billing
• Ability to work with staff and students
• Ability to carry out written and oral instructions

Transitional Care Program Assistant Resume Examples & Samples

• Provides assistance toTransitional Care Coordinationteam to provide patient access to medications before discharge
• Identifies patient’s prescription benefits
• Obtains pharmacy benefit information
• Requests prescriptions for patients from health care providers
• Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient
• Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program
• Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team
• Communicates the status of the patient referral to referral source in a timely manner
• Documents referral status within the Electronic Medical Record
• Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care
• Provides transport tokens or vouchers, documents administrative details on the transportation log
• Documents all patient interactions,both telephone and in-person in the appropriate ElectronicMedical Record, regarding continuum of care
• Ensures continuity of care with Primary Care Providers and Specialists
• Schedules patients for appointments with health care providers
• Reminds patients of pending appointments and contacts them to enquire into reasons for missed appointments
• Attends appointments with the patient’s health care providerif Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider
• Orders and maintains office supplies and equipment and maintains related expense records
• Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart
• Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up
• High School Diploma or equivalent (GED) is required
• Maryland Board of Pharmacy registration required
• Two (2) year of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred
• Current, valid, Maryland state drivers’ license is required

Medical Assistant Heart Care Nampa Resume Examples & Samples

• MA certification from one of the following required within 90 days of hire date
• Meet health system's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
• Obtains vital signs, patient histories, verifies patient medications, etc. per provider instructions. Assists provider with diagnostic/therapeutic procedures in a safe, clean, competent manner/environment
• Maintains a clean, safe, well-stocked nursing area, including patient examination rooms
• Performs clerical functions including prior authorizations, referrals, laboratory/diagnostic, and referral tracking, processing insurance forms, etc
• Performs clinical procedures in accordance with training after competence has been documented and per provider’s orders within Medical Assistant scope of practice
• Maintains a working knowledge of clinic office protocol/procedure
• Provides clinical telephone communication as defined by policy and per provider instructions
• Attends continuing education to maintain medical assistant clinical ladder
• Administers medication in accordance to policy
• Explain procedures to patients and family members per provider’s instructions
• Observes aseptic techniques, Universal Precautions, and other regulatory mandate (e.g., OSHA, CLIA, CMS, Joint Commission)

Care Managment Assistant Resume Examples & Samples

• Serves as the primary contact with payers, receiving and prioritizing requests and sending clinical information for authorization of services based on contractual requirements
• Promptly communicates utilization review needs, days authorized, denials, and other communication from the payers to care managers and physician advisors
• Collaborates with the revenue cycle staff and others to research payment sources
• Maintains a current list of contractual requirements and contact information by payer (as communicated by payer contracting). Promptly distributes new information and communicates changes to care management staff and leaders
• Requests and retrieves medical records from the Health Information Management for retrospective utilization or quality assurance review
• Delivers routine regulatory notices to patients in the required timeframe (i.e. "Follow-Up Important Message from Medicare" at least one day before the patient's expected discharge date)
• Performs a variety of specific clerical tasks to support care management services (i.e. prepares and prints reports; prioritizes and schedules appointments; distributes and/or communicates requests; retrieves phone; fax, email, and other messages and/or mail; scans and copies documents as needed)
• Supports advanced care planning by delivering advance directive information and notarizes documents upon request
• Supports a compliant patient choice process by ensuring online provider lists are current in all systems, distributes provider list to patients/families as instructed, prior to patient choice consult performed by the care manager/social worker
• Provides support for transition planning (i.e. prepares transfer packets for transition to post-acute/community-based facility or services; ensures resources and documents are routinely updated in the Integrated Care Management website; arranges transportation, confirms arrangements; communicates with the patient/family and next service providers)
• Consistently documents all communication, actions, and information
• Promptly reports issues and concerns to the departmental chain-of-command
• Assists with special programs including data collection for process improvement projects

Physician Assistant Department of Supportive Care Resume Examples & Samples

• Graduate of an accredited Physician Assistant program or a Master’s Degree as a Physician Assistant
• Three years clinical experience in medical oncology
• Current California Physician Assistant License

Ambulatory Care Assistant Resume Examples & Samples

• Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently
• Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies
• Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals
• Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics
• Works assigned Care Gap reports as directed
• Obtains and reviews daily ED visits reports to assist with identification of high ED utilizers
• Contacts insurance Case Managers under the direction of the RN Care Coordinator Manager, and implements plans to follow up with patients, to include phone calls, video discussions to assist in preventing or reducing ED visits
• Works daily list of hospital discharged patients to coordinate and/or schedule post discharge and transition of care visits
• Assists with follow-up plans for high-risk patients, as directed by RN Care Coordinator Manager
• Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to RN Care Coordinator Manager
• Assists with review of HEDIS scores of each provider
• Available to clinics to assist with resolving medications formulary issues, to include prior authorizations when clinic staff are experiencing difficulties
• Assists with distribution of reports to individual clinics
• Assists with maintenance of database and relationship with community resource providers
• Adhere to all regulatory requirements such as, Joint Commission, CLIA, HIPAA, etc
• Provides and documents care coordination
• Participates and demonstrates ability to be an active member of a team based group practice
• 2-3 years’ experience in an ambulatory primary care setting preferred

Medical Assistant Team Care-internal Medicine Resume Examples & Samples

• Performs a comprehensive health maintenance review and provides an oral report to the physician regarding patient history and chief complaint
• One year of experience with EPIC or related medical records system is preferred
• Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills

Care Coordinator / MA / Medical Assistant Resume Examples & Samples

• Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines
• Strong computer skills, Microsoft applications, and EMR knowledge required
• May require occasional lifting or carrying of light equipment or supplies

Surgery Care Assistant Resume Examples & Samples

• Prepares patients for procedures by reviewing medical history, appropriately positioning patient and cleaning/shaving/numbing testing sites as appropriate
• Interprets, describes and reports test results. Recognizes recording errors and artifacts and reacts appropriately
• Prepares and maintains equipment, supplies and lab area
• Monitors and maintains appropriate stock levels of supplies and equipment in the procedure rooms and in the department. Demonstrates flexibility in staffing patterns
• Ordering & stocking unit supplies of all types needed for patient care and locating shared equipment within the hospital. Timely and efficient completion of tasks is required for quality patient care

Clinical Care Coordinator Assistant Resume Examples & Samples

• Registers patients in the system based on physician status so that bed placement can occur and a patient can be established
• Verifies patients’ insurance coverage, i.e., status (active), effective date, benefit levels, network or non-network, deductible amounts. Determines if pre-certification is required and precerts as necessary
• Verifies continuum of care benefits on specific cases identified based on DRG level and possible continued care needs. Assists with the flow of information as requested
• Notifies payer, as required, of patient’s admission and level of care, either online or via telephone
• Prints and updates documents as information is updated and /or a change in patient status occurs
• Assists in the submission of medical information to payers and community care providers
• Communicates with payers via telephone, fax, or online regarding nurse reviews and authorization of patient days
• Assists the care management team to assure patients receive the right care at the right time in the right place
• Coordinates efforts with the pre-certification department on pre-planned surgeries / admits to facilitate authorizations and level of care
• Reviews all Medicare secondary forms to assure correct primary carrier is billed for Medicare eligible patients
• Updates and corrects insurance information in the computer system, and notes via email, telephone or fax the appropriate departments to assure accurate financial data is available
• Provides information to the Department of Human Services’ caseworkers needed to release Medicaid spend downs for patients
• Maintains time and attendance system for department
• Monitors and orders office supplies
• Responds to routine inquiries, referring to other staff members as necessary. May act as receptionist, screen visitors and telephone calls. May process department mail
• Organizes and coordinates workflow for department including record keeping, reporting systems and maintaining appropriate clerical support. Collects and disseminates confidential data. Initiates, composes and types correspondence
• High school graduate or equivalent. Associate’s degree preferred
• Must have knowledge of medical terminology and possess excellent spelling and grammar skills. Previous insurance background preferred
• Excellent interpersonal skills are required in dealing with patients, co-workers, insurance companies, physicians, ancillary departments and payers. May be subject to stressful situations with physicians and ancillary departments. Must be a team player. Works in the department as needed in designated areas
• Must possess excellent telephone etiquette skills and be committed to providing excellent customer service
• Demonstrated ability to manage and prioritize multiple activities while working in a fast-paced environment. Must be detail-oriented and have a high degree of organizational skills. Ability to interpret data in situations where the problems are moderately complex, and coordinate the activities of the department
• Must have experience working with computers, standard office equipment and have satisfactory speed and accurate keyboarding skills (45 wpm.) requires a level of knowledge of secretarial and office procedures relating to record keeping and filing
• Possesses the ability to direct and lead others

Home Care Assistant Resume Examples & Samples

• A.A. Degree
• Current state Physical Therapist Assistance license
• Current BCLS (AHA) Certificate upon hire and maintain current
• Provide EXCELLENT Customer Service in each and every interaction with callers
• Ability to express empathy and provide first call resolution
• Provide troubleshooting assistance to customers&#8217
• Recommend services that best suit the customer
• To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
• Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, and manoeuvring patients in wheelchairs into and out of the vehicle and on stretchers as necessary. Ensure patients are safely seated whilst in transit
• Liaise and report to Control as directed within operational procedures in updating location
• Provide support as directed to other agencies in the event of serious injury or emergency
• Full driving license required (including categories C1 & D1)
• Completed, clear CRB check
• The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract, i.e. a flexible working pattern
• Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
• Geographical knowledge of the local area to be worked within
• Knowledge of Patient Transport ServicesPeople who applied for this job also applied for
• Driver- Nine Elms

OH Foster Care Program Assistant Resume Examples & Samples

• Develop a working knowledge of state regulations, with a special focus on those that relate to placement of children
• Promote positive working relationships with foster care providers, amongst foster care providers and with collateral professionals in child-placing agencies
• Respond to all foster care referrals received by the agency and facilitate placements with foster care providers
• Track Foster Care Provider referral bonuses, Respite, Foster Care Provider training and Conditions of Contract for foster care providers
• Demonstrate willingness to be part of the team and to assist in completion of work/tasks related to the program needs

Back Office Assistant Breast Care & Imaging Center Resume Examples & Samples

• Greets and assists multiple patients, ensuring the promptness of their service
• Utilizes positive verbal tone when speaking with patients/customers in person or on the telephone
• Answers telephones, schedules appointments and handles front-office responsibilities as needed
• Performs general back office assistant duties for the quality care of the patient and efficient operations of the back office of the Breast Care Center
• Collecting and recording patient data, including obtaining vital signs
• Collects and handles lab specimens according to protocol. Demonstrates a working knowledge of clinical duties and proficiency in handling lab specimens
• Assists physicians with examination or procedures
• Providing patient information as directed
• Stocks supplies in examination rooms and sets up rooms appropriately for each physician
• Assures that medical supplies are sufficiently maintained in a cost-effective manner
• Assists with receipt, distribution and storage of supplies
• Maintains clean, well-organized and properly stocked work areas
• Accommodates changes in workload within the department
• During light workload situations, seeks out additional tasks/duties for the department
• Strives for proper communication with physicians and Breast Care Center team members. Able to take directions from physicians without hesitation to ensure efficient patient flow
• Demonstrates flexibility in accepting schedule and work assignments
• Keeps supervisor informed when problems may interfere with work being completed on time
• Participates in the training of new employees and offers guidance, assistance and direction to less experienced personnel
• Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment
• Reports to the Director in a timely manner all “near misses”, potential or actual errors
• Performs other duties as needed to support the Breast Center

Acute Care Assistant Resume Examples & Samples

• Maintains a clean and safe environment for patients and staff. Passes clean linens, changes beds, and maintain patient rooms and unit in an orderly fashion
• Answers call lights and prioritizes patient requests
• Assists patients with meals. Positions patients and trays and feeds patients who are unable to feed themselves. Removes trays and documents intake appropriately
• Assists patients with movement and ambulating. Turns and positions patients who are confined to bed and helps patients into wheelchairs, onto carts, or with walking and documents appropriately
• Assists other patient care personnel in giving patient care. Assists with admission and discharge of patients. Gives post mortem care
• May perform other duties such as answering the phone, taking messages, checking and ordering supplies, filing, and so forth
• Enters computer orders as assigned by the Charge Nurse
• Orients new employees to the role of acute care assistant
• Is responsible for reconciling daily charges at the patient level detail, monitoring gross charges daily, and identifying and investigating variances
• Verifies system interface daily (as applicable) and, upon request, will obtain, review and correct error report
• Processes and maintains EMR & patient charts. Assembles chart materials for newly admitted patients. Processes chart materials at discharge time. Processes discharges and transfers on the computer system. Forwards discharge charts to Medical Records as needed
• Communicates with and assists physicians/physician offices in obtaining test results and/or information, arranging consultation calls when requested, or setting up patient appointments following discharge
• Participates in nursing and hospital-wide committees, quality assessment and improvement activities, unit staff meetings, educational endeavors, and implementation of new policies and procedures, forms, and other planned changes to improve patient care
• Follows downtime processes
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies

Project Based Customer Care Assistant Resume Examples & Samples

• A High School diploma is required for this position
• Prior clerical / call center/ customer service work experience is required
• Excellent customer service and communication skills, and be able to enter data both accurately and efficiently
• Ability to multi task and work independently with minimum supervision
• Must be able to reconcile accounts

Assistant Director of Pastoral Care Resume Examples & Samples

• Master's Degree in Divinity or equivalent from an accredited University
• 5 plus years of experience as a healthcare/military chaplain
• 3 plus years of experience as a supervisor
• 1 plus years of education/training in ethics or one plus years as a clinical ethics consultant
• Moving and handling patients under non-emergency conditions, using appropriate equipment where necessary
• Carry out risk assessments to assess hazards, then implement safe systems of work and reduce risks to yourself, patients and other persons involved
• Complete a vehicle check before every duty including the working order and cleanliness of the vehicle
• Report defects and deficiencies of the vehicle and equipment, and replace all items of vehicle inventory used
• Remove and replace soiled linen and equipment in order to maintain sanitary conditions
• Providing social care in non-emergency situations
• Ensure that health and safety guidelines are followed according to current policies and procedures
• In the event of an incident you may be required to administer first aid commensurate to your training
• Report facts concerning accidents or incidents to office and hospital personnel
• To be responsible for adhering to the companies security policy whilst using or in the proximity of any company computer or medical equipment
• You must ensure that the above responsibilities are met and such other duties and tasks as are allocated to you at the discretion of the Company that are within your capabilities and within the scope of your post. The Company reserves the right to review your performance on a regular basis. You will unless prevented by ill health devote the whole of your working time attention and abilities to the business of the Company
• Cleaning the vehicle and equipment as required during down time and before and after shifts
• Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery
• You will be required to work as part of a rota and this will include day, evening, nights (min) and weekend work
• Full driving licence required
• Physically fit and able to lift patients
• A caring attitude towards patients and an outgoing friendly manner, and able to show empathy
• The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction, Advanced Driving and First Aid
• Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and calm under pressure
• The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract – i.e. a flexible working pattern
• Basic literacy and numeracy are required. Formal qualifications (apart from a full current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
• Knowledge of Patient Transport Services.People who applied for this job also applied for

Technical Assistant Breast Care Center Days Resume Examples & Samples

• High school diploma or equivalent required. Vocational/technical related college courses preferred
• One year medical office experience required
• Prior experience in patient care setting preferred
• Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, Geriatric as applicable)
• Revenue Management: ensure the accuracy of documenting services and supplies provided to the patients
• Transports and prepares patients maintaining patient comfort, dignity, and changing medical needs
• Keeps patient history current by accurate data entry of exams and other patient history as defined by protocol manual, and on-going software training
• Schedules and coordinates all events surrounding the successful completion of a patient exam
• Produces formats and edits correspondence and documents
• Participates and supports tasks, including but not limited to: faxes, discharge preparations, request and/or collection of clinical information, engaging/contacting providers and creation of authorizations if necessary
• High School
• Associate's degree in a related field required
• 3+ years of experience in a managed care setting, medical office or facility setting with demonstration of medical administration duties
• In Behavioral Health, 3 years in performing administrative and/or clinical responsibilities in a medical, behavioral, or non-medical setting with demonstration of administrative duties (clerical, admin asst)
• Ability to work with people from diverse backgrounds

Related Job Titles

Healthcare assistant CV example

If you’re an empathetic person who wants to make a real difference, a role as a health care assistant can be rewarding and fulfilling.

But in order to secure yourself a job, you’re going to need to create a professional and compelling CV.

This step-by-step guide, which comes with an example health care assistant CV, will teach you how to write a CV that lands you the job.

Here’s what the guide includes:

Guide contents

Health care assistant CV example

• Structuring and formatting your CV
• Writing your CV profile
• Detailing work experience
• Your education
• Skills required for your health care assistant CV

CV templates 

The above CV example demonstrates the type of info you should be including within your health care assistant CV, as well as how to display this information in a way which looks professional.

This is the benchmark you should be aiming for, so remember to refer back to it throughout the CV writing  process.

Health care assistant CV structure & format

The  format and structure of your CV are important because they’ll determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

Check them out below:

Formatting Tips

• CV length:  T wo sides of A4 makes for the perfect CV length , though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid waffle.
• Design:  Don’t waste time adding fancy designs to your CV. It generally adds no value to your application and may even end up distracting recruiters away from the important written content.
• Readability:  By clearly formatting your section headings (bold, or a different colour font, do the trick) and breaking up big chunks of text into snappy bullet points, time-strapped recruiters will be able to skim through your CV with ease.
• Avoid: It’s tempting to add a profile photo or images to your CV, especially if you’re struggling to fill up the page – but it’s best avoided! They won’t add any value to your application and, as it’s not the ‘done’ thing in the UK, may even be a disadvantage.

Structuring your CV

For easy reading, work to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience/career history – Note down all your work history, with your current position first, then working backwards.
• Education – A list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

CV Contact Details

Kickstart your CV with your contact details, so recruiters can get in touch easily.

Here’s what you should include :

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.

Quick tip : Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary.

Health care assistant CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

Tips to consider when creating your profile:

• Avoid clichés:  C lichés like “Committed team player with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills , as recruiters are more likely to take these on board.
• Tailor it:   When recruiters spot a generic CV, they chuck it straight into the bin. The CV should closely match the essential requirements listed in the job ad, so make sure to review the skills and knowledge require before you write your CV profile.
• Keep it short: Your profile should be short and snappy – 3-5 lines is perfect.
• Ditch objectives:  You only have a short space for your CV profile, so avoid writing down your career goals or objectives. If you think these will help your application, incorporate them into your cover letter instead.

What to include in your health care assistant CV profile?

• Level of experience –  Whether this will be your first health care assistant role after leaving school or have 5 years experience, you should make your experience level clear here.
• Environments you have worked in  – Perhaps you’ve worked in a local GP practise, in a private care home or across a number of specialist hospital wards – but whatever type of experience you’ve gained so far, employers will be keen to know.
• Health care skills – Focus on any hard skills you’ve gained, such as taking blood, ward hygiene, taking temperatures, pulse, respiration and weight, etc. If you’re new to the sector, mention key soft skills, such as empathy, patience and the ability to remain calm under pressure.
• Qualifications:  Give an insight into your highest or most relevant qualifications, whether that’s your GCSEs, A-Levels or a diploma in health and social care .

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

Core skills section

Next, you should create a bullet point list of your core skills, formatted into 2-3 columns.

Here, you should focus on including any skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Work experience/Career history

By this point, employers will be keen to know more detail about your career history.

Starting with your most recent role and, working backwards, create a snappy list of any relevant roles you’ve held.

This could be voluntary, part-time or temporary jobs too.

Structuring your roles

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

Start with a summary of the organisation and department you worked within, and give some context to your role as a whole.

“Assisted nursing staff on the neurological ward of a large public hospital; provided support patients and performed a variety of clinical tasks, ensuring exceptional levels of patient care at all times.”

Key responsibilities

Using bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your healthcare skills and knowledge.

• Kept up-to-date observation and medication records for patients.
• Assisted patients with feeding, cleaning and bathing with upmost levels of patience and confidentially. 
• Took blood pressure and kept records in line with health and safety standards.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

This might be a difficult situation or emergency you dealt with, or personal feedback you received from a patient or their family.

• Received over 10 personal thank you letters from families of patients, due to my high standards of care.
• Saved the life of a child in an emergency situation with limited staff and resources, utilizing CPR.

Towards the bottom of your CV, list any relevant qualifications such as GCSE’s, A-Levels, BTEC’s or NVQ’s in areas like social work or health and social care. Any relevant vocational qualifications, such as First Aid or CPR , are worth listing too.

Make sure to give a well-rounded overview of your general education, too, for example, ’10 GCSE’s B-D, including Maths C, English B and Science C’.

If you’re currently studying to be a nurse and are applying to work as a HCA for experience or extra income, make sure to note this down. Where you’d usually list a completion date, just state ‘Due to graduate [year]’.

Interests and hobbies

This section should only be used if your hobbies and interests align with the care sector and add further value to your application.

For example, hobbies that show your nurturing and compassionate nature would be ideal for a HCA.

This might be volunteering at a care home, at an animal rescue shelter or helping out a children’s home.

Essential skills for your healthcare assistant CV

• Patience, empathy & compassion  – You’ll be helping patients to undertake private tasks such as showering and using the toilet, so you’ll need to possess an empathetic and patient nature in order to be able to make them feel calm and at ease.
• Interpersonal & communication –  Patients may feel lonely and isolated, so part of your role will be to talk and listen to them; providing an essential support system.
• Washing, dressing & feeding – If patients are too weak, you’ll need to help them carry out everyday personal care.
• Making beds and changing bedpans – HCA’s are   responsible for ensuring the comfort of patients, meaning that linens and bedpans will need to be changed daily.
• Medical observations –   Taking and recording temperatures, pulse, respiration and weight of patients.

Writing your healthcare assistant CV

An interview-winning CV for a healthcare assistant role needs to be professional and packed with relevant content.

Whilst it needs to detail your experience, accomplishments and relevant skills, it also needs to be as clear and easy to read as possible.

Remember to research the role and review the job ad before applying, so you’re able to match yourself up to the requirements.

If you follow these guidelines and keep motivated in your job search, you should land an interview in no time.

Best of luck with your next application!