how to improve mathematical problem solving skills

How to Improve Problem-Solving Skills: Mathematics and Critical Thinking

In today’s rapidly changing world, problem-solving has become a quintessential skill. When we discuss the topic, it’s natural to ask, “What is problem-solving?” and “How can we enhance this skill, particularly in children?” The discipline of mathematics offers a rich platform to explore these questions. Through math, not only do we delve into numbers and equations, but we also explore how to improve problem-solving skills and how to develop critical thinking skills in math. Let’s embark on this enlightening journey together.

What is Problem-Solving?

At its core, problem-solving involves identifying a challenge and finding a solution. But it’s not always as straightforward as it sounds. So, what is problem-solving? True problem-solving requires a combination of creative thinking and logical reasoning. Mathematics, in many ways, embodies this blend. When a student approaches a math problem, they must discern the issue at hand, consider various methods to tackle it, and then systematically execute their chosen strategy.

But what is problem-solving in a broader context? It’s a life skill. Whether we’re deciding the best route to a destination, determining how to save for a big purchase, or even figuring out how to fix a broken appliance, we’re using problem-solving.

How to Develop Critical Thinking Skills in Math

Critical thinking goes hand in hand with problem-solving. But exactly how to develop critical thinking skills in math might not be immediately obvious. Here are a few strategies:

• Contextual Learning: Teaching math within a story or real-life scenario makes it relevant. When students see math as a tool to navigate the world around them, they naturally begin to think critically about solutions.
• Open-ended Questions: Instead of merely seeking the “right” answer, encourage students to explain their thought processes. This nudges them to think deeply about their approach.
• Group Discussions: Collaborative learning can foster different perspectives, prompting students to consider multiple ways to solve a problem.
• Challenging Problems: Occasionally introducing problems that are a bit beyond a student’s current skill level can stimulate critical thinking. They will have to stretch their understanding and think outside the box.

What are the Six Basic Steps of the Problem-Solving Process?

Understanding how to improve problem-solving skills often comes down to familiarizing oneself with the systematic approach to challenges. So, what are the six basic steps of the problem-solving process?

• Identification: Recognize and define the problem.
• Analysis: Understand the problem’s intricacies and nuances.
• Generation of Alternatives: Think of different ways to approach the challenge.
• Decision Making: Choose the most suitable method to address the problem.
• Implementation: Put the chosen solution into action.
• Evaluation: Reflect on the solution’s effectiveness and learn from the outcome.

By embedding these steps into mathematical education, we provide students with a structured framework. When they wonder about how to improve problem-solving skills or how to develop critical thinking skills in math, they can revert to this process, refining their approach with each new challenge.

Making Math Fun and Relevant

At Wonder Math, we believe that the key to developing robust problem-solving skills lies in making math enjoyable and pertinent. When students see math not just as numbers on a page but as a captivating story or a real-world problem to be solved, their engagement skyrockets. And with heightened engagement comes enhanced understanding.

As educators and parents, it’s crucial to continuously ask ourselves: how can we demonstrate to our children what problem-solving is? How can we best teach them how to develop critical thinking skills in math? And how can we instill in them an understanding of the six basic steps of the problem-solving process?

The answer, we believe, lies in active learning, contextual teaching, and a genuine passion for the beauty of mathematics.

The Underlying Beauty of Mathematics

Often, people perceive mathematics as a rigid discipline confined to numbers and formulas. However, this is a limited view. Math, in essence, is a language that describes patterns, relationships, and structures. It’s a medium through which we can communicate complex ideas, describe our universe, and solve intricate problems. Understanding this deeper beauty of math can further emphasize how to develop critical thinking skills in math.

Why Mathematics is the Ideal Playground for Problem-Solving

Math provides endless opportunities for problem-solving. From basic arithmetic puzzles to advanced calculus challenges, every math problem offers a chance to hone our problem-solving skills. But why is mathematics so effective in this regard?

• Structured Challenges: Mathematics presents problems in a structured manner, allowing learners to systematically break them down. This format mimics real-world scenarios where understanding the structure of a challenge can be half the battle.
• Multiple Approaches: Most math problems can be approached in various ways . This teaches learners flexibility in thinking and the ability to view a single issue from multiple angles.
• Immediate Feedback: Unlike many real-world problems where solutions might take time to show results, in math, students often get immediate feedback. They can quickly gauge if their approach works or if they need to rethink their strategy.

Enhancing the Learning Environment

To genuinely harness the power of mathematics in developing problem-solving skills, the learning environment plays a crucial role. A student who is afraid of making mistakes will hesitate to try out different approaches, stunting their critical thinking growth.

However, in a nurturing, supportive environment where mistakes are seen as learning opportunities, students thrive. They become more willing to take risks, try unconventional solutions, and learn from missteps. This mindset, where failure is not feared but embraced as a part of the learning journey, is pivotal for developing robust problem-solving skills.

Incorporating Technology

In our digital age, technology offers innovative ways to explore math. Interactive apps and online platforms can provide dynamic problem-solving scenarios, making the process even more engaging. These tools can simulate real-world challenges, allowing students to apply their math skills in diverse contexts, further answering the question of how to improve problem-solving skills.

More than Numbers 

In summary, mathematics is more than just numbers and formulas—it’s a world filled with challenges, patterns, and beauty. By understanding its depth and leveraging its structured nature, we can provide learners with the perfect platform to develop critical thinking and problem-solving skills. The key lies in blending traditional techniques with modern tools, creating a holistic learning environment that fosters growth, curiosity, and a lifelong love for learning.

Join us on this transformative journey at Wonder Math. Let’s make math an adventure, teaching our children not just numbers and equations, but also how to improve problem-solving skills and navigate the world with confidence. Enroll your child today and witness the magic of mathematics unfold before your eyes!

FAQ: Mathematics and Critical Thinking

1. what is problem-solving in the context of mathematics.

Problem-solving in mathematics refers to the process of identifying a mathematical challenge and systematically working through methods and strategies to find a solution.

2. Why is math considered a good avenue for developing problem-solving skills?

Mathematics provides structured challenges and allows for multiple approaches to find solutions. This promotes flexibility in thinking and encourages learners to view problems from various angles.

3. How does contextual learning enhance problem-solving abilities?

By teaching math within a story or real-life scenario, it becomes more relevant for the learner. This helps them see math as a tool to navigate real-world challenges , thereby promoting critical thinking.

4. What are the six basic steps of the problem-solving process in math?

The six steps are: Identification, Analysis, Generation of Alternatives, Decision Making, Implementation, and Evaluation.

5. How can parents support their children in developing mathematical problem-solving skills?

Parents can provide real-life contexts for math problems , encourage open discussions about different methods, and ensure a supportive environment where mistakes are seen as learning opportunities.

6. Are there any tools or apps that can help in enhancing problem-solving skills in math?

Yes, there are various interactive apps and online platforms designed specifically for math learning. These tools provide dynamic problem-solving scenarios and simulate real-world challenges, making the learning process engaging.

7. How does group discussion foster critical thinking in math?

Group discussions allow students to hear different perspectives and approaches to a problem. This can challenge their own understanding and push them to think about alternative methods.

8. Is it necessary to always follow the six steps of the problem-solving process sequentially?

While the six steps provide a structured approach, real-life problem-solving can sometimes be more fluid. It’s beneficial to know the steps, but adaptability and responsiveness to the situation are also crucial.

9. How does Wonder Math incorporate active learning in teaching mathematics?

Wonder Math integrates mathematics within engaging stories and real-world scenarios, making it fun and relevant. This active learning approach ensures that students are not just passive recipients but active participants in the learning process.

10. What if my child finds a math problem too challenging and becomes demotivated?

It’s essential to create a supportive environment where challenges are seen as growth opportunities. Remind them that every problem is a chance to learn, and it’s okay to seek help or approach it differently.

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Unlocking the Power of Math Learning: Strategies and Tools for Success

posted on September 20, 2023

Mathematics, the foundation of all sciences and technology, plays a fundamental role in our everyday lives. Yet many students find the subject challenging, causing them to shy away from it altogether. This reluctance is often due to a lack of confidence, a misunderstanding of unclear concepts, a move ahead to more advanced skills before they are ready, and ineffective learning methods. However, with the right approach, math learning can be both rewarding and empowering. This post will explore different approaches to learning math, strategies for success, and cutting-edge tools to help you achieve your goals.

Math Learning

Math learning can take many forms, including traditional classroom instruction, online courses, and self-directed learning. A multifaceted approach to math learning can improve understanding, engage students, and promote subject mastery. A 2014 study by the National Council of Teachers of Mathematics found that the use of multiple representations, such as visual aids, graphs, and real-world examples, supports the development of mathematical connections, reasoning, and problem-solving skills.

Moreover, the importance of math learning goes beyond solving equations and formulas. Advanced math skills are essential for success in many fields, including science, engineering, finance, health care, and technology. In fact, a report by Burning Glass Technologies found that 71% of high-salary, entry-level positions require advanced math skills.

Benefits of Math Learning

In today’s 21st-century world, having a broad knowledge base and strong reading and math skills is essential. Mathematical literacy plays a crucial role in this success. It empowers individuals to comprehend the world around them and make well-informed decisions based on data-driven understanding. More than just earning good grades in math, mathematical literacy is a vital life skill that can open doors to economic opportunities, improve financial management, and foster critical thinking. We’re not the only ones who say so:

• Math learning enhances problem-solving skills, critical thinking, and logical reasoning abilities. (Source: National Council of Teachers of Mathematics )
• It improves analytical skills that can be applied in various real-life situations, such as budgeting or analyzing data. (Source: Southern New Hampshire University )
• Math learning promotes creativity and innovation by fostering a deep understanding of patterns and relationships. (Source: Purdue University )
• It provides a strong foundation for careers in fields such as engineering, finance, computer science, and more. These careers generally correlate to high wages. (Source: U.S. Bureau of Labor Statistics )
• Math skills are transferable and can be applied across different academic disciplines. (Source: Sydney School of Education and Social Work )

How to Know What Math You Need to Learn

Often students will find gaps in their math knowledge; this can occur at any age or skill level. As math learning is generally iterative, a solid foundation and understanding of the math skills that preceded current learning are key to success. The solution to these gaps is called mastery learning, the philosophy that underpins Khan Academy’s approach to education .

Mastery learning is an educational philosophy that emphasizes the importance of a student fully understanding a concept before moving on to the next one. Rather than rushing students through a curriculum, mastery learning asks educators to ensure that learners have “mastered” a topic or skill, showing a high level of proficiency and understanding, before progressing. This approach is rooted in the belief that all students can learn given the appropriate learning conditions and enough time, making it a markedly student-centered method. It promotes thoroughness over speed and encourages individualized learning paths, thus catering to the unique learning needs of each student.

Students will encounter mastery learning passively as they go through Khan Academy coursework, as our platform identifies gaps and systematically adjusts to support student learning outcomes. More details can be found in our Educators Hub . 

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How to learn math.

Learning at School

One of the most common methods of math instruction is classroom learning. In-class instruction provides students with real-time feedback, practical application, and a peer-learning environment. Teachers can personalize instruction by assessing students’ strengths and weaknesses, providing remediation when necessary, and offering advanced instruction to students who need it.

Learning at Home

Supplemental learning at home can complement traditional classroom instruction. For example, using online resources that provide additional practice opportunities, interactive games, and demonstrations, can help students consolidate learning outside of class. E-learning has become increasingly popular, with a wealth of online resources available to learners of all ages. The benefits of online learning include flexibility, customization, and the ability to work at one’s own pace. One excellent online learning platform is Khan Academy, which offers free video tutorials, interactive practice exercises, and a wealth of resources across a range of mathematical topics.

Moreover, parents can encourage and monitor progress, answer questions, and demonstrate practical applications of math in everyday life. For example, when at the grocery store, parents can ask their children to help calculate the price per ounce of two items to discover which one is the better deal. Cooking and baking with your children also provides a lot of opportunities to use math skills, like dividing a recipe in half or doubling the ingredients. 

Learning Math with the Help of Artificial Intelligence (AI) 

AI-powered tools are changing the way students learn math. Personalized feedback and adaptive practice help target individual needs. Virtual tutors offer real-time help with math concepts while AI algorithms identify areas for improvement. Custom math problems provide tailored practice, and natural language processing allows for instant question-and-answer sessions. 

Using Khan Academy’s AI Tutor, Khanmigo

Transform your child’s grasp of mathematics with Khanmigo , the 24/7 AI-powered tutor that specializes in tailored, one-on-one math instruction. Available at any time, Khanmigo provides personalized support that goes beyond mere answers to nurture genuine mathematical understanding and critical thinking. Khanmigo can track progress, identify strengths and weaknesses, and offer real-time feedback to help students stay on the right track. Within a secure and ethical AI framework, your child can tackle everything from basic arithmetic to complex calculus, all while you maintain oversight using robust parental controls.

Get Math Help with Khanmigo Right Now

You can learn anything .

Math learning is essential for success in the modern world, and with the right approach, it can also be enjoyable and rewarding. Learning math requires curiosity, diligence, and the ability to connect abstract concepts with real-world applications. Strategies for effective math learning include a multifaceted approach, including classroom instruction, online courses, homework, tutoring, and personalized AI support. 

So, don’t let math anxiety hold you back; take advantage of available resources and technology to enhance your knowledge base and enjoy the benefits of math learning.

National Council of Teachers of Mathematics, “Principles to Actions: Ensuring Mathematical Success for All” , April 2014

Project Lead The Way Research Report, “The Power of Transportable Skills: Assessing the Demand and Value of the Skills of the Future” , 2020

Page. M, “Why Develop Quantitative and Qualitative Data Analysis Skills?” , 2016

Mann. EL, Creativity: The Essence of Mathematics, Journal for the Education of the Gifted. Vol. 30, No. 2, 2006, pp. 236–260, http://www.prufrock.com ’

Nakakoji Y, Wilson R.” Interdisciplinary Learning in Mathematics and Science: Transfer of Learning for 21st Century Problem Solving at University ”. J Intell. 2020 Sep 1;8(3):32. doi: 10.3390/jintelligence8030032. PMID: 32882908; PMCID: PMC7555771.

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How to Improve Problem Solving Skills

Last Updated: January 27, 2024 Fact Checked

This article was co-authored by Erin Conlon, PCC, JD . Erin Conlon is an Executive Life Coach, the Founder of Erin Conlon Coaching, and the host of the podcast "This is Not Advice." She specializes in aiding leaders and executives to thrive in their career and personal lives. In addition to her private coaching practice, she teaches and trains coaches and develops and revises training materials to be more diverse, equitable, and inclusive. She holds a BA in Communications and History and a JD from The University of Michigan. Erin is a Professional Certified Coach with The International Coaching Federation. There are 13 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 234,627 times.

The ability to solve problems applies to more than just mathematics homework. Analytical thinking and problem-solving skills are a part of many jobs, ranging from accounting and computer programming to detective work and even creative occupations like art, acting, and writing. While individual problems vary, there are certain general approaches to problem-solving like the one first proposed by mathematician George Polya in 1945. [1] X Research source By following his principles of understanding the problem, devising a plan, carrying out the plan, and looking back, you can improve your problem-solving and tackle any issue systematically.

Define the problem clearly.

• Try to formulate questions. Say that as a student you have very little money and want to find an effective solution. What is at issue? Is it one of income – are you not making enough money? Is it one of over-spending? Or perhaps you have run into unexpected expenses or your financial situation has changed?

State your objective.

• Say that your problem is still money. What is your goal? Perhaps you never have enough to go out on the weekend and have fun at the movies or a club. You decide that your goal is to have more spending cash. Good! With a clear goal, you have better defined the problem.

Gather information systematically.

• To solve your money shortage, for example, you would want to get as detailed a picture of your financial situation as possible. Collect data through your latest bank statements and to talk to a bank teller. Track your earnings and spending habits in a notebook, and then create a spreadsheet or chart to show your income alongside your expenditures.

Analyze information.

• Say you have now collected all your bank statements. Look at them. When, how, and from where is your money coming? Where, when, and how are you spending it? What is the overall pattern of your finances? Do you have a net surplus or deficit? Are there any unexplained items?

Generate possible solutions.

• Your problem is a lack of money. Your goal is to have more spending cash. What are your options? Without evaluating them, come up with possible options. Perhaps you can acquire more money by getting a part-time job or by taking out a student loan. On the other hand, you might try to save by cutting your spending or by lowering other costs.
• Divide and conquer. Break the problem into smaller problems and brainstorm solutions for them separately, one by one.
• Use analogies and similarities. Try to find a resemblance with a previously solved or common problem. If you can find commonalities between your situation and one you've dealt with before, you may be able to adapt some of the solutions for use now.

Evaluate the solutions and choose.

• How can you raise money? Look at expenditures – you aren’t spending much outside of basic needs like tuition, food, and housing. Can you cut costs in other ways like finding a roommate to split rent? Can you afford to take a student loan just to have fun on the weekend? Can you spare time from your studies to work part-time?
• Each solution will produce its own set of circumstances that need evaluation. Run projections. Your money problem will require you to draw up budgets. But it will also take personal consideration. For example, can you cut back on basic things like food or housing? Are you willing to prioritize money over school or to take on debt?

Implement a solution.

• You decide to cut costs, because you were unwilling to take on debt, to divert time away from school, or to live with a roommate. You draw up a detailed budget, cutting a few dollars here and there, and commit to a month-long trial.

Review and evaluate the outcome.

• The results of your trial are mixed. On one hand, you have saved enough during the month for fun weekend activities. But there are new problems. You find that you must choose between spending cash and buying basics like food. You also need a new pair of shoes but can’t afford it, according to your budget. You may need to a different solution.

Adjust if necessary.

• After a month, you decide to abandon your first budget and to look for part-time work. You find a work-study job on campus. Making a new budget, you now have extra money without taking too much time away from your studies. You may have an effective solution.

Do regular mental exercises.

• Word games work great. In a game like “Split Words,” for example, you have to match word fragments to form words under a given theme like “philosophy.” In the game, “Tower of Babel,” you will need to memorize and then match words in a foreign language to the proper picture.
• Mathematical games will also put your problem solving to the test. Whether it be number or word problems, you will have to activate the parts of your brain that analyze information. For instance: “James is half as old now as he will be when he is 60 years older than he was six years before he was half as old as he is now. How old will James be when his age is twice what it was 10 years after he was half his current age?”

Play video games.

• Play something that will force you to think strategically or analytically. Try a puzzle game like Tetris. Or, perhaps you would rather prefer a role-playing or strategy game. In that case, something like “Civilization” or “Sim-City” might suit you better.

Take up a hobby.

• Web design, software programming, jigsaw puzzles, Sudoku, and chess are also hobbies that will force you to think strategically and systematically. Any of these will help you improve your overall problem solving.

Expert Q&A

You Might Also Like

• ↑ https://math.berkeley.edu/~gmelvin/polya.pdf
• ↑ https://www.healthywa.wa.gov.au/Articles/N_R/Problem-solving
• ↑ https://asq.org/quality-resources/problem-solving
• ↑ https://ctb.ku.edu/en/table-of-contents/evaluate/evaluate-community-interventions/collect-analyze-data/main
• ↑ https://www.mindtools.com/pages/article/newCT_96.htm
• ↑ https://www.skillsyouneed.com/ips/problem-solving.html
• ↑ Erin Conlon, PCC, JD. Executive Life Coach. Expert Interview. 31 August 2021.
• ↑ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5930973/
• ↑ https://www.theguardian.com/lifeandstyle/2018/oct/13/mental-exercises-to-keep-your-brain-sharp
• ↑ https://www.apa.org/monitor/2014/02/video-game
• ↑ https://www.nature.com/articles/d41586-018-05449-7

About This Article

To improve your problem-solving skills, start by clearly defining the problem and your objective or goal. Next, gather as much information as you can about the problem and organize the data by rewording, condensing, or summarizing it. Then, analyze the information you've gathered, looking for important links, patterns, and relationships in the data. Finally, brainstorm possible solutions, evaluate the solutions, and choose one to implement. For tips on implementing solutions successfully, read on! Did this summary help you? Yes No

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9 Ways to Improve Math Skills Quickly & Effectively

Written by Ashley Crowe

Help your child improve their math skills with the game that makes learning an adventure!

• Parent Resources

The importance of understanding basic math skills

• 9 Ways to improve math skills
• How to use technology to improve math skills

Math class can move pretty fast. There’s so much to cover in the course of a school year. And if your child doesn’t get a new math idea right away, they can quickly get left behind.

If your child is struggling with basic math problems every day, it doesn’t mean they’re destined to be bad at math. Some students need more time to develop the problem-solving skills that math requires. Others may need to revisit past concepts before moving on. Because of how math is structured, it’s best to take each year step-by-step, lesson by lesson.

This article has tips and tricks to improve your child’s math skills while minimizing frustrations and struggles. If your child is growing to hate math, read on for ways to improve their skills and confidence, and maybe even make math fun! 

But first, the basics.

Math is a subject that builds on itself. It takes a solid understanding of past concepts to prepare for the next lesson. 

That’s why math can become frustrating when you’re forced to move on before you’re ready. You’re either stuck trying to catch up or you end up falling further behind.

But with a strong understanding of basic math skills, your child can be set up for school success. If you’re unfamiliar with the idea of sets or whole numbers , this is a great place to start. 

What are considered basic math skills?

The basic math skills required to move on to higher levels of math learning are: 

• Addition — Adding to a set.
• Subtraction — Taking away from a set.
• Multiplication — Adding equal sets together in groups (2 sets of 3 is the same as 2x3, or 6).
• Division — How many equal sets can be found in a number (12 has how many sets of two in it? 6 sets of 2).
• Percentages — A specific amount in relation to 100.
• Fractions & Decimals — Fractions are equal parts of a whole set. Decimals represent a number of parts of a whole in relation to 10. These both contrast with whole numbers. 
• Spatial Reasoning — How numbers and shapes fit together.

How to improve math skills 

People aren’t bad at math — many just need more time and practice to gain a thorough understanding.

How can you help your child improve their math abilities? Use our top 9 tips for quickly and effectively improving math skills .

1. Wrap your head around the concepts

Repetition and practice are great, but if you don’t understand the concept , it will be difficult to move forward. 

Luckily, there are many great ways to break down math concepts . The trick is finding the one that works best for your child.

Math manipulatives can be a game-changer for children who are struggling with big math ideas. Taking math off the page and putting it into their hands can bring ideas to life. Numbers become less abstract and more concrete when you’re counting toy cars or playing with blocks. Creating these “sets” of objects can bring clarity to basic math learning.

2. Try game-based learning

During math practice, repetition is important — but it can get old in a hurry. No one enjoys copying their times tables over and over and over again. If learning math has become a chore, it’s time to bring back the fun! 

Game-based learning is a great way to practice new concepts and solidify past lessons. It can even make repetition fun and engaging.

Game-based learning can look like a family board game on Friday night or an educational app , like Prodigy Math .

Take math from frustrating to fun with the right game, then watch the learning happen easily!

3. Bring math into daily life

You use basic math every day. 

As you go about your day, help your child see the math that’s all around them:  

• Tell them how fast you’re driving on the way to school
• Calculate the discount you’ll receive on your next Target trip
• Count out the number of apples you need to buy at the grocery store
• While baking, explain how 6 quarter cups is the same amount of flour as a cup and a half — then enjoy some cookies!

Relate math back to what your child loves and show them how it’s used every day. Math doesn’t have to be mysterious or abstract. Instead, use math to race monster trucks or arrange tea parties. Break it down, take away the fear, and watch their interest in math grow.

4. Implement daily practice

Math practice is important. Once you understand the concept, you have to nail down the mechanics. And often, it’s the practice that finally helps the concept click. Either way, math requires more than just reading formulas on a page.

Daily practice can be tough to implement, especially with a math-averse child. This is a great time to bring out the game-based learning mentioned above. Or find an activity that lines up with their current lesson. Are they learning about squares? Break out the math link cubes and create them. Whenever possible, step away from the worksheets and flashcards and find practice elsewhere.

5. Sketch word problems

Nothing causes a panic quite like an unexpected word problem. Something about the combination of numbers and words can cause the brain of a struggling math learner to shut down. But it doesn’t have to be that way.

Many word problems just need to be broken down, step by step . One great way to do this is to sketch it out. If Doug has five apples and four oranges, then eats two of each, how many does he have left? Draw it, talk it out, cross them off, then count. 

If you’ve been talking your child through the various math challenges you encounter every day, many word problems will start to feel familiar. 

6. Set realistic goals

If your child has fallen behind in math, then more study time is the answer. But forcing them to cram an extra hour of math in their day is not likely to produce better results. To see a positive change, first identify their biggest struggles . Then set realistic goals addressing these issues . 

Two more hours of practicing a concept they don’t understand is only going to cause more frustration. Even if they can work through the mechanics of a problem, the next lesson will leave them feeling just as lost. 

Instead, try mini practice sessions and enlist some extra help. Approach the problem in a new way, reach out to their teacher or try an online math lesson . Make sure the extra time is troubleshooting the actual problem, not just reinforcing the idea that math is hard and no fun. 

Set Goals and Rewards in Prodigy Math

Did you know that parents can set learning goals for their child in Prodigy Math? And once they achieve them, they'll unlock in-game rewards of your choice!

7. Engage with a math tutor

If your child is struggling with big picture concepts, look into finding a math tutor . Everyone learns differently, and you and your child’s teacher may be missing that “aha” moment that a little extra time and the right tutor can provide.

It’s amazing when a piece of the math puzzle finally clicks for your child. If you’re ready to get that extra help, try a free 1:1 online session from Prodigy Math Tutoring. Prodigy’s tutors are real teachers who know how to connect kids to math. With the right approach, your child can become confident in math — and who knows, they may even begin to enjoy it. 

8. Focus on one concept at a time

Math builds on itself. If your child is struggling through their current lesson, they can’t skip it and come back to it later. This is the time to practice and repeat — re-examining and reinforcing the current concept until it makes sense.

Look for other ways to approach new math ideas. Use math manipulatives to bring numbers off the page. Or try a learning app with exciting rewards and positive reinforcement to encourage extra practice. 

Take a step back when frustrations get high — but resist the temptation to just let it go. Once the concept clicks, they’ll be excited to forge ahead.

9. Teach others math you already know

Even if your child is struggling in math, they’ve still learned so much since last year. Focus on the improvements they’ve made and let them showcase their knowledge. If they have younger siblings, your older child can demonstrate addition or show them how to use a number line. This is a great way to build their confidence and encourage them to keep going.

Or let them teach you how they solve new problems. Have your child talk you through the process while you solve a long division problem . You’re likely to find yourself a little rusty on the details. Play it up and get a little silly. They’ll love teaching you the ropes of this “new math.”

Embracing technology to improve math skills

Though much of your math learning was done with pencil to paper, there are many more ways to build number skills in today’s tech world. 

Your child can take live, online math courses to work through tough concepts. Or play a variety of online games, solving math puzzles and getting consistent practice while having fun.

These technical advances can help every child learn math, no matter their preferred learning or study style. If your child is a visual learner, there’s an app for that. Do they process best while working in groups? Jump online and find one. Don’t keep repeating the same lessons from their math class over and over. Branch out, try something new and watch the learning click. 

Look online for more math help

There are so many online resources, it can be hard to know where to start. 

At Prodigy, we’re happy to help you get the ball rolling on your child’s math learning, from kindergarten through 8th grade. It’s free to sign up, fun to play and exciting to watch as your child’s math understanding grows.

Sign up for a free parent account and get instant data on your child’s progress as they build more math skills with Prodigy Math Game . It’s time to take the math struggle out of your home and enjoy learning together!

5 Ways to Build Math Problem Solving Skills (based on brain research)

Whether talking about state tests or meeting with your team to plan the next math unit, the conversation inevitably turns to word problems. But knowing how to build math problem-solving skills without resorting to pages of boring story problem practice can be hard.

These days word problems aren't the basic one-step wonders that many of us dealt with as students. Instead, multi-step story problems that require students to apply multiple concepts and skills are incorporated into instruction and state assessments.

Understanding brain research can help simply the process of teaching this challenging format of math problem-solving to students, including those who struggle.

What you'll find on this page:

What research says about building master problem solvers in math

Have you seen how many math skills we must teach these days? No teacher has enough time to build critical math skills AND effectively teach problem-solving…or do they?

Research would argue we are going about these tasks all wrong. They say there are many reasons students struggle with math word problems , but one big one is that we aren't doing what's best for the brain. Instead, here's what the brain research says about the must-have elements for building step-by-step math problem-solving mastery.

Finding #1: Becoming a master problem solver requires repetition.

Duh, right? Any good teacher knows this…but what's the best recipe for repetition if you want students to master math word problems? How much practice? How often?

Let's start with the concept of mastery.

How do you develop math problem solving skills?

In the 1990's, Anders Ericsson studied experts to explore what made some people excel. Findings showed a positive correlation between the amount of deliberate practice (activities that require a high level of concentration and aren't necessarily inherently fun) and skill level.

In other words, the more practice someone gets, the more they improve. This became the basis of Malcolm Gladwell's 10,000-hour rule, which stated that it takes 10,000 hours to make you an expert in a field.

But what should that practice look like for students who struggle with word problems? Is it better to have a deep dive into story problems, or do short bursts of practice do more for long-term understanding?

Designing Better Word Problem Activities: Building Step-by-step Math Problem-Solving Practice

We can look at Ebbinghaus' work on memory & retention to answer that.  He found spacing practice over time decreased the number of exposures needed. In other words, small amounts of practice over several days, weeks, or even months actually means you need LESS practice than if you try to cram it all in at once.

For over 80 years, this finding has stood the test of time. While research has shown that students who engage in mass practice (lots of practice all at once) might do better on an assessment that takes place tomorrow, students who engage in repeated practice over a period of time retain more skills long-term (Bloom & Shuell, 1981; Rea & Modigliani, 1985).

And how long does the research say you should spend reviewing?

How long should problem-solving practice really be?

Shorter is better. As discussed earlier, peak attention required for deliberate practice can only be maintained for so long. And the majority of research supports 8-10 minutes as the ideal lesson length (Robertson, 2010).

This means practice needs to be focused so that during those minutes of discussion, you can dive deep – breaking down the word problem and discussing methods to solve it.

Teacher Tip: Applying this finding to your classroom

Less is actually more as long as you plan to practice regularly. While students who struggle with word problems may need a great deal of practice to master word problems, ideally, this practice should be provided in short, regular intervals with no more than 8-10 minutes spent in whole group discussion.

Here are a few simple steps to apply these findings to your math classroom:

• Find 8-12 minutes in your daily schedule to focus on problem-solving – consider this time sacred & only for problem-solving.
• Select only 1-2 word problems per day. Target step-by-step math problem-solving to build math problem-solving skills through a less-is-more approach using Problem of the Day .

Finding #2: Students who are challenged & supported have better outcomes.

Productive struggle, as it is called in the research, focuses on the effortful practice that builds long-term understanding.

Important to this process are opportunities for choice, collaboration, and the use of materials or topics of interest (which will be discussed later).

This productive struggle also helps students build flexible thinking so that they can apply previously learned skills to new or unfamiliar tasks (Bransford, Brown, & Cocking, 2000).

“Meaningful learning tasks need to challenge ever student in some way. It is crucial that no student be able to coast to success time after time; this experience can create the belief that you are smart only if you can succeed without effort.” -Carol Dweck

It is also critical to provide support and feedback during the challenging task (Cimpian, Arce, Markman, & Dweck, 2007). This prevents frustration and fear of failure when the goal seems out of reach or when a particularly challenging task arises.

Simple ways to build productive struggle into your math classroom

Giving students who struggle with word problems a chance to struggle with challenging word problems is critical to building confidence and skills. However, this challenge must be reasonable, or the learner's self-esteem will falter, and students need support and regular feedback to achieve their potential.

Here are a few simple things to try:

• Select problems that are just at the edge of students' Zone of Proximal Development.
• Scaffold or model with more challenging problems to support risk-taking.
• Give regular feedback & support – go over the work and discuss daily.

Finding #3: Novelty & variation are keys to engagement.

When it comes to standardized testing (and life in general), problems that arise aren't labeled with the skills and strategies required to solve them.

This makes it important to provide mixed practice opportunities so students are focused on asking themselves questions about what the problem is asking and what they are trying to find.

This type of variation not only supports a deeper level of engagement, it also supports the metacognitive strategies needed to analyze and develop a strategy to solve (Rohrer & Taylor, 2014).

The benefits of novelty in learning

A 2013 study also supports the importance of novelty in supporting reinforcement learning (aka review). The findings suggested that when task variation was provided for an already familiar skill, it offered the following benefits:

• reduced errors due to lack of focus
• helped learners maintain attention to task
• motivated and engaged student

Using variety to build connections & deepen understanding

In addition, by providing variations in practice, we can also help learners understand the skills and strategies they are using on a deeper level.  

When students who struggle with word problems are forced to apply their toolbox of strategies to novel problem formats, they begin to analyze and observe patterns in how problems are structured and the meaning they bring.

This requires much more engagement than being handed a sheet full of multiplication story problems, where students can pull the numbers and compute with little focus on understanding.

Designing word problems that incorporate variety & novelty

Don't be afraid to shake things up!

Giving students practice opportunities with different skills or problem formats mixed in is a great way to boost engagement and develop meta-cognitive skills.

Here are a few tips for trying it out in the classroom:

• Change it up! Word problem practice doesn't have to match the day's math lesson.
• Give opportunities to practice the same skill or strategy in via different formats.
• Adjust the wording and/or topic in word problems to help students generalize skills.

Finding #4: Interest and emotion increase retention and skill development.

Attention and emotion are huge for learning. We've all seen it in our classroom.

Those magical lessons that hook learners are the ones that stick with them for years to come, but what does the research say?

The Science Behind Emotion & Learning

Neuroscientists have shown that emotions create connections among different sections of the brain (Immordino-Yang, 2016) . This supports long-term retrieval of the skills taught and a deeper connection to the learning.

This means if you can connect problem-solving with a scenario or a feeling, your students will be more likely to internalize the skills being practiced. Whether this is by “wowing” them with a little-known fact or solving real-world problems, the emotional trigger can be huge for learning.

What about incorporating student interests?

As for student interests, a long line of research supports the benefits of using these to increase educational outcomes and student motivation, including for students who struggle with word problems (Chen, 2001; Chen & Ennis, 2004; Solomon, 1996).

Connecting classwork with student interests has increased students' intentions to participate in future learning endeavors (Chen, 2001).

And interests don't just mean that love of Pokemon!

It means allowing social butterflies to work collaboratively. Providing students with opportunities to manipulate real objects or create models. Allowing kids to be authentic while digging in and developing the skills they need to master their learning objectives.

What this looks like in a math class

Evoke emotion and use student interests to engage the brain in deep, long-lasting learning whenever possible.

This will help with today's learning and promote long-term engagement, even when later practice might not be as interesting for students who struggle with word problems.

Here's how to start applying this research today:

• Find word problems that match student interests.
• Connect real-life situations and emotions to story problem practice.
• Consider a weekly theme to connect practice throughout the week.

Finding #5: Student autonomy builds confidence & independence.

Autonomy is a student's ability to be in control of their learning. In other words, it is their ability to take ownership over the learning process and how they demonstrate mastery.

Why students need to control their learning

Research shows that providing students a sense of control and supporting their choices is way to help engage learners and build independent thinking. It also increased intrinsic motivation (Reeve, Nix, & Hamm, 2003).

However, this doesn't mean we just let kids learn independently. Clearly, some things require repeated guidance and modeling. Finding small ways that students can take control of the learning process is much better in these instances.

We know that giving at least partial autonomy has been linked to numerous positive student learning outcomes (Wielenga-Meijer, Taris, Widboldus, & Kompier, 2011).

But how can we foster this independence and autonomy, especially with those students who struggle to self-regulate behavior?

Fostering independence in students who struggle to stay on task

Well, the research says several conditions support building toward independence.

The first (and often neglected) is to explain unappealing choices and why they are one of the options.

When it comes to word problems, this might include explaining the rationale behind one of the strategies that appears to be a lot more work than the others.

It is also important to acknowledge students' negative feelings about a task or their ability to complete it. While we want them to be able to build independence, we don't want them to drown in overwhelm.

By providing emotional support, we can help determine whether a student is stuck with the learning or with the emotions from the cognitive challenge.

Finally, giving choices is recommended. Identifying choices you and your students who struggle with word problems can live with is an important step.

Whether this is working in partners, trying an alternative method, or skipping a problem and coming back, students need to feel like they have some ownership over the challenge they are working through.

By building in opportunities for autonomy, and choice, teachers help students build a sense of self-efficacy and confidence in their ability to be successful learners across various contexts (McCombs, 2002,2006).

We know this leads to numerous positive outcomes and has even been linked to drop-out prevention (Christenson & Thurlow, 2004).

Fostering autonomy in your classroom

You're not going to be able to hold their hands forever.

Giving opportunities to work through challenges independently and to feel ownership for their choices will help build both confidence and skills.

Here's how to get started letting go:

• Give students time to tackle the problem independently (or in partners).
• Don't get hyper-focused on a single method to solve – give opportunities to share & learn together.
• Provide appropriate support (where needed) to build autonomy for all learners – like reading the problem orally.

Finding #6: Students need to be taught how to fail & recover from it.

Despite Ericsson's findings discussed early on in this post, talent does matter, and it is important to teach students to recover from failure because those are the moments when they learn the most.

A 2014 study by Brooke Macnamara analyzed 88 studies to determine how talent factored into deliberate practice.

Her findings show what we (as teachers) already know, students may require different amounts of practice to reach the same skill level…but how do we keep those struggling students from keeping up?

Growth mindset research gives us insight into ways to support students who struggle with word problems, encourage all students in math problem-solving, and harness the power of failure through “yet.”

You might not be able to do something yet, but if you keep trying, you will. This opens the door for multiple practice opportunities where students learn from each other.

And what about the advanced students?

Many of these students have not experienced failure, but they may have met their match when it comes to complex word problems.

To support these students, who may be experiencing their first true challenge, we need to have high standards and provide constructive, supportive feedback on how to grow.

Then we need to give them space to try again.

There is great power in allowing students to revise and try again, but our grading system often discourages being comfortable with failure.

Building the confidence to fail in your classroom

Many students feel the pressure always to have the right answer. Allowing students to fail safely means you can help them learn from these failures so they don't make the same mistake twice.

Here's how you can safely foster growth and build math problem solving skills through failure in your classroom:

• Build in time to analyze errors & reflect.
• Reward effort & growth as much as, if not more than, accuracy.
• ​At least initially, skip the grading so students aren't afraid to be wrong.

Getting started with brain-based problem solving

The brain research is clear.

Spending 45 minutes focused on a sheet of word problems following the same format isn't the answer.

By implementing this research, you can save yourself time and the frustration from a disengaged class.

Based on this research, I've created Daily Problem Solving bundles to save you time and build math problem-solving skills. You can get each month separately or buy the full-year bundle at a major discount.

Currently, I offer these bundles for several grade levels, including:

Try Daily Problem Solving with your Learners

Of course, you do! Start working to build step-by-step math problem-solving skills today by clicking the button below to sign up for a free set of Daily Problem Solving.

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How to Improve Problem-Solving Skills in Math

Importance of Problem-Solving Skills in Math

Problem-solving skills are crucial in math education , enabling students to apply mathematical concepts and principles to real-world situations. Here’s why problem-solving skills are essential in math education:

1. Application of knowledge: Problem-solving in math requires encouraging students to apply the knowledge they acquire in the classroom to tackle real-life problems. It helps them understand the relevance of math in everyday life and enhances their critical thinking skills.

2. Developing critical thinking:  Problem-solving requires students to analyze, evaluate, and think critically about different approaches and strategies to solve a problem. It strengthens their mathematical abilities and improves their overall critical thinking skills.

3. Enhancing problem-solving skills:  Math problems often have multiple solutions, encouraging students to think creatively and explore different problem-solving strategies. It helps develop their problem-solving skills, which are valuable in various aspects of life beyond math.

4. Fostering perseverance:  Problem-solving in math often requires persistence and resilience. Students must be willing to try different approaches, learn from their mistakes, and keep trying until they find a solution. It fosters a growth mindset and teaches them the value of perseverance.

Benefits of strong problem-solving skills

Having strong problem-solving skills in math offers numerous benefits for students:

1. Improved academic performance:  Students with strong problem-solving skills are likelier to excel in math and other subjects that rely on logical reasoning and critical thinking.

2. Enhanced problem-solving abilities:  Strong problem-solving skills extend beyond math and can be applied to various real-life situations. It includes decision-making, analytical thinking, and solving complex problems creatively.

3. Increased confidence:  Successfully solving math problems boosts students’ self-confidence and encourages them to tackle more challenging tasks. This confidence spills over into other areas of their academic and personal lives.

4. Preparation for future careers:  Problem-solving skills are highly sought after by employers in various fields. Developing strong problem-solving skills in math sets students up for successful careers in engineering, technology, finance, and more.

Problem-solving skills are essential for math education and have numerous benefits for students. By fostering these skills, educators can empower students to become confident, critical thinkers who can apply their mathematical knowledge to solve real-world problems.

Understand the Problem

Breaking down the problem and identifying the key components.

To improve problem-solving math skills, it’s essential to first understand the problem at hand. Here are some tips to help break down the problem and identify its key components:

1. Read the problem carefully:  Take your time to read it attentively and ensure you understand what it asks. Pay attention to keywords or phrases that indicate what mathematical operation or concept to use.

2. Identify the known and unknown variables:  Determine what information is already given in the problem (known variables) and what you need to find (unknown variables). This step will help you analyze the problem more effectively.

3. Define the problem in your own words:  Restate the problem using your own words to ensure you clearly understand what needs to be solved. It can help you focus on the main objective and eliminate any distractions.

4. Break the problem into smaller parts:  Complex math problems can sometimes be overwhelming. Breaking them down into smaller, manageable parts can make them more approachable. Identify any sub-problems or intermediate steps that must be solved before reaching the final solution.

Reading and interpreting math word problems effectively

Many math problems are presented as word problems requiring reading and interpreting skills. Here are some strategies to help you effectively understand and solve math word problems:

1. Highlight key information:  As you read the word problem, underline or highlight any important details, such as numbers, units of measurement, or specific keywords related to mathematical operations.

2. Visualize the problem:  Create visual representations, such as diagrams or graphs, to help you understand the problem better. Visualizing the problem can make determining what steps to take and how to approach the solution easier.

3. Translate words into equations:  Convert the information in the word problem into mathematical equations or expressions. This translation step helps you transform the problem into a solvable math equation.

4. Solve step by step:  Break down the problem into smaller steps and solve each step individually. This approach helps you avoid confusion and progress toward the correct solution.

Improving problem-solving skills in math requires practice and patience. By understanding the problem thoroughly, breaking it into manageable parts, and effectively interpreting word problems, you can confidently enhance your ability to solve math problems.

Use Visual Representations

Using diagrams, charts, and graphs to visualize the problem.

One effective way to improve problem-solving skills in math is to utilize visual representations. Visual representations , such as diagrams, charts, and graphs, can help make complex problems more tangible and easily understood. Here are some ways to use visual representations in problem-solving:

1. Draw Diagrams:  When faced with a word problem or a complex mathematical concept, drawing a diagram can help break down the problem into more manageable parts. For example, suppose you are dealing with a geometry problem. In that case, sketching the shapes involved can provide valuable insights and help you visualize the problem better.

2. Create Charts or Tables:  For problems that involve data or quantitative information, creating charts or tables can help organize the data and identify patterns or trends. It can be particularly useful in analyzing data from surveys, experiments, or real-life scenarios.

3. Graphical Representations:  Graphs can be powerful tools in problem-solving, especially when dealing with functions, equations, or mathematical relationships. Graphically representing data or equations makes it easier to identify key features that may be hard to spot from a numerical representation alone, such as intercepts or trends.

Benefits of visual representation in problem-solving

Using visual representations in problem-solving offers several benefits:

1. Enhances Comprehension:  Visual representations provide a visual context for abstract mathematical concepts, making them easier to understand and grasp.

2. Encourages Critical Thinking:  Visual representations require active engagement and critical thinking skills. Students can enhance their problem-solving and critical thinking abilities by analyzing and interpreting visual data.

3. Promotes Pattern Recognition: Visual representations simplify identifying patterns, trends, and relationships within data or mathematical concepts. It can lead to more efficient problem-solving and a deeper understanding of mathematical principles.

4. Facilitates Communication:  Visual representations can be shared and discussed, helping students communicate their thoughts and ideas effectively. It can be particularly useful in collaborative problem-solving environments.

Incorporating visual representations into math problem-solving can significantly enhance understanding, critical thinking, pattern recognition, and communication skills. Students can approach math problems with a fresh perspective and improve their problem-solving abilities using visual tools.

Work Backwards

Understanding the concept of working backward in math problem-solving.

Working backward is a problem-solving strategy that starts with the solution and returns to the given problem. This approach can be particularly useful in math, as it helps students break down complex problems into smaller, more manageable steps. Here’s how to apply the concept of working backward in math problem-solving:

1. Identify the desired outcome : Start by clearly defining the goal or solution you are trying to reach. It could be finding the value of an unknown variable, determining a specific measurement, or solving for a particular quantity.

2. Visualize the result : Imagine the final step or solution. It will help you create a mental image of the steps needed to reach that outcome.

3. Trace the steps backward : Break down the problem into smaller steps, working backward from the desired outcome. Think about what needs to happen immediately before reaching the final solution and continue tracing the steps back to the beginning of the problem.

4. Check your work : Once you have worked backward to the beginning of the problem, double-check your calculations and steps to ensure accuracy.

Real-life examples and applications of working backward

Working backward is a valuable problem-solving technique in math and has real-life applications. Here are a few examples:

1. Financial planning : When creating a budget, you can work backward by determining your desired savings or spending amount and then calculating how much income or expenses are needed to reach that goal.

2. Project management : When planning a project, you can work backward by setting a fixed deadline and then determining the necessary steps and timelines to complete the project on time.

3. Game strategy : In games like chess or poker, working backward can help you anticipate your opponent’s moves and plan your strategy accordingly.

4. Recipe adjustments : When modifying a recipe, you can work backward by envisioning the final taste or texture you want to achieve and adjusting the ingredients or cooking methods accordingly.

By practicing working backward in math and applying it to real-life situations, you can enhance your problem-solving abilities and find creative solutions to various challenges.

Try Different Strategies

When solving math problems, it’s essential to have a repertoire of problem-solving strategies. You can improve your problem-solving skills and tackle various mathematical challenges by trying different approaches. Here are some strategies to consider:

Exploring Various Problem-Solving Strategies

1. Guess and Check:  This strategy involves making an educated guess and checking if it leads to the correct solution. It can be useful when dealing with trial-and-error problems.

2. Drawing a Diagram:  Visually representing the problem through diagrams or graphs can help you understand and solve it more effectively. This strategy is particularly useful in geometry and algebraic reasoning.

3. Using Logic:  Using logical reasoning is useful for breaking down complicated problems into smaller, more manageable components. This strategy is especially useful in mathematical proofs and logical puzzles.

4. Working Backwards:  Start with the desired outcome and return to the given information. When dealing with equations or word problems, this approach can assist.

5. Using Patterns:  Look for patterns and relationships within the problem to determine a solution. This approach can be used for different mathematical problems, such as sequences and numerical patterns.

When and How to Apply Different Strategies in Math Problem-Solving

Knowing when and how to apply different problem-solving strategies is crucial for success in math. Here are some tips:

• Understand the problem: Read the problem carefully and identify the key information and requirements.
• Select an appropriate strategy: Choose the most appropriate problem-solving strategy for the problem.
• Apply the chosen strategy: Implement the selected strategy, following the necessary steps.
• Check your solution: Verify your answer by double-checking the calculations or applying alternative methods.
• Reflect on the process: After solving the problem, take a moment to reflect and evaluate your problem-solving approach. Identify areas for improvement and consider alternative strategies that could have been used.

By exploring different problem-solving strategies and applying them to various math problems, you can enhance your problem-solving skills and develop a versatile toolkit for tackling mathematical challenges. Practice and persistence are key to honing your problem-solving abilities in math.

Key takeaways and tips for improving problem-solving skills in math

In conclusion, developing strong problem-solving skills in math is crucial for success in this subject. Here are some key takeaways and tips to help you improve your problem-solving abilities:

• Practice regularly:  The more you practice solving math problems, the better you will become at identifying patterns, applying strategies, and finding solutions.
• Break down the problem:  When faced with a complex math problem, break it into smaller, more manageable parts. It will make it easier to understand and solve.
• Understand the problem:  Before diving into a solution, fully understand the problem. Identify what information is given and what you are asked to find.
• Draw diagrams or visualize:  Use visual aids, such as diagrams or sketches, to help you better understand the problem and visualize the solution.
• Use logical reasoning:  Apply logical reasoning skills to analyze the problem and determine the most appropriate approach or strategy.
• Try different strategies:  If one approach doesn’t work, don’t be afraid to try different strategies or methods. There are often multiple ways to solve a math problem.
• Seek help and collaborate:  Don’t hesitate to seek help from your teacher, classmates, or online resources. Collaborating with others can provide different perspectives and insights.
• Learn from mistakes:  Mistakes are a valuable learning opportunity. Analyze your mistakes, understand where you went wrong, and learn from them to avoid making the same errors in the future.
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Published 2018

The Problem-solving Classroom

• Visualising
• Working backwards
• Reasoning logically
• Conjecturing
• Working systematically
• Looking for patterns
• Trial and improvement.

• stage of the lesson 
• level of thinking
• mathematical skill.
• The length of student response increases (300-700%)
• More responses are supported by logical argument.
• An increased number of speculative responses.
• The number of questions asked by students increases.
• Student - student exchanges increase (volleyball).
• Failures to respond decrease.
• 'Disciplinary moves' decrease.
• The variety of students participating increases.  As does the number of unsolicited, but appropriate contributions.
• Student confidence increases.
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Developing Math Reasoning In Elementary School And Beyond: The Mathematical Skills Required And How To Teach Them

Developing math reasoning skills in elementary school is crucial to succeed in developing a math mastery approach to learning which will support development through to middle school and high school. Students need strong applied reasoning alongside their math skills to be able to succeed – there’s no point in memorizing a theorem if you don’t know when to use it!

The Ultimate Guide to Problem Solving Techniques

Help your students to develop their problem solving skills with this free worksheet.

My approach to elementary school level math teaching and learning is that it should be about exploring, reasoning and challenging thinking, rather than learning rote/abstract rules for calculations and facts.

Though I recognize that fluency in math and memorizing key number facts is essential in elementary school mathematics to acquire the basics – these are the prerequisite skills that ought to be used and applied in real life contexts.

To succeed on standardized tests, it is clear that children require deep knowledge of facts and mathematical concepts. Moreover, they need to be able to use and apply these facts to a range of contexts, and different types of word problems , including the more complex multi-step and two-step word problems

What is reasoning in math?

Let’s start with the definition of math reasoning. Reasoning in math is the process of applying logical and critical thinking to a mathematical problem in order to make connections to work out the correct strategy to use (and as importantly, not to use) in reaching a solution.

Reasoning is sometimes seen as the glue that bonds students’ mathematical skills together; it’s also seen as bridging the gap between fluency and problem solving, allowing students to use their fluency to accurately carry out problem solving.

In my opinion, it is only when we teach children to reason and give them the freedom to look for different strategies when faced with an unfamiliar context that we are really teaching mathematics in elementary school.

There are two different types of reasoning: inductive reasoning and deductive reasoning. 

Inductive reasoning is also called bottom-up logic. When using inductive reasoning, people come to a conclusion based on observations. However, their conclusion may or may not be factual. For example, a student may observe that the following set of numbers is divisible by 4: 12, 36, 40, 48. They also notice that each of the numbers in the set are even. Therefore, they conclude that all even numbers are divisible by 4. This, however, is false. 

Deductive reasoning is also called top-down logic and works the opposite way of inductive reasoning. When using deductive reasoning, people use known facts in order to reach a conclusion. For example, a student may be trying to determine if all even numbers are divisible by 4. They may use the examples 22 / 4 and 30 / 4 to prove that not all even numbers are divisible by 4. This makes deductive reasoning more reliable.

Why focus teaching and learning on reasoning?

Logical reasoning requires metacognition (thinking about thinking) . It influences behavior and attitudes through greater engagement, requesting appropriate help (self-regulation) and seeking conceptual understanding.

Reasoning promotes these traits because it requires children to use their mathematical vocabulary . In short, reasoning requires a lot of active talk.

It is worth mentioning that with reasoning, active listening is equally important and if done right can also ensure increased learning autonomy for students.

The theory behind mathematical reasoning in elementary school

The infographic (below) from Helen Drury cleverly details what should underpin a mathematics teaching and learning syllabus. It’s a good starting point when you’re thinking about your mathematics curriculum in the context of fluency reasoning and problem solving .

I’ve also been very influenced by the Five Principles of Extraordinary Math Teaching by Dan Finkel

These are as follows, and are a great starting point to developing math reasoning at the elementary school level

1. Start math lessons with a question

2. Students need to wonder and struggle

3. You are not the answer key

4. Say yes to your students original ideas (but not yes to methodical answers)

See also this free guide to elementary math problem solving and reasoning techniques .

How to make reasoning central to math lessons in elementary school

Pose lesson objectives as questions to elementary school children..

A  ‘light bulb’ idea from my own teaching and learning was to redesign learning objectives, fashioning them into a question for learning. Instead of ‘to identify multiples of a number’, for example, I’ll use ‘why is a square number a square number?’. Another example is: instead of ‘to use ratio to describe the relationship between two quantities,’ we can ask students ‘in a recipe, if the ratio of sugar to flour is 3:5, what does that mean?’

Phrasing LOs as a question instantly engages and enthuses children, they wonder what the answer is. It also ensures that they show their reasoning in a model or image when they answer.

In this instance – interestingly – children knew the process to calculate square numbers but could not articulate or mathematically reason why it worked until after the session.

It seems denying children answers allows them time to use their thinking skills, struggle and learn.

Ban the word ‘yes’ in math lessons

One of the simplest strategies I have found to make reasoning inseparable from mathematical learning is to ban the word ‘yes’ from the classroom.

Instead, asking children to reason their thoughts and explain why they think they are right can allow for greater learning gains and depth of understanding. Admittedly, this is still a work in progress and easier said than done.

To facilitate this, I always tell my children that I am not the answer key.

Using my example of square numbers, I allowed children time to struggle and wrestle with my question without providing an answer or giving hints. Instead, I questioned the students to unpack understanding at the beginning of the lesson and brought together mathematical ideas during a whole class discussion.

After a short discussion on how children might show or visualize a square number we began to show a model using arrays, like below:

The children working at greater depth were encouraged to consider cubed numbers and show how they might be represented using multi-link cubes without any input from me. This made sure links were made between math concepts, mathematical vocabulary, and learning.

Use ‘sometimes, always, never’ classroom activities

A ‘sometimes, always, never’ activity is another great way to foster reasoning and problem-solving skills. Take the image below:

Here, children are first required to sort the fraction statements into always, sometimes or never being true. The next day, they are moved on to the lesson with the title phrased as a question. So not ‘to identify patterns’, but ‘how does this pattern work?’ with a pattern already presented on the board.

The children, instantly engaged, begin conjecturing, making predictions and thinking about the next patterns in the sequence (this lesson was actually inspired by an Nrich activity- a math education project run by the University of Cambridge) .

5 tips for developing mathematical reasoning in the elementary school

While small changes will not provide the framework you need to properly embed reasoning in the classroom when implemented alongside ideas such as those mentioned above. These tips can help instill greater depth in math in your class for all ability levels.

1. Start lessons with a question.

2. Start lessons with a provocative mathematical statement or mind bender and challenge your class to provide the mathematical proof. Examples include: 

• “N will always = N” 
•  “Multiples of 9 always have the digital sum of 9”.
• “When multiplying decimals the number of decimals places in the answer will be the total number of decimal places in the two numbers being multiplied. (For example, the answer to 2.5 x 3.21, will have 3 decimal places.)”
• “A square is always a rectangle, but a rectangle is not always a square.”

3. Present answers to exam questions as a puzzle to generate discussion and make connections. They can use their repertoire of math skills to explore the relationships between the numbers – does the line signify addition, subtraction, multiplication, etc. Puzzles could even be presented on a simple number line. When framed like this, children like to ‘come up’ with what the question could be:

4. Grouping children in threes is the magic number when working through problems. Child one talks through the problem. Child two writes down everybody’s reasoning. Child three actively listens and watches.

5. Include reasoning prompting posters around the classroom. The image below, for example, can be useful to children who are starting to formulate thoughts, predictions and assertions.

Your students will need an in-depth understanding of facts and concepts to truly succeed. Plus, they will need to be able to use and apply that knowledge to a range of contexts and in classroom discussion, in workbooks and in homework. As such, it’s clear that we need to provide them with a strong foundation of reasoning skills to give them their very best shot at the assessments they must face.

• Math Mastery Toolkit : A Practical Guide To Mastery Teaching And Learning
• Get to Grips With Math Problem Solving KS2
• 21 Math Challenges To Really Stretch Your More Able Students 
• Math Reasoning and Problem Solving CPD Powerpoint
• 20 Math Strategies That Guarantee Progress
• Why You Should Be Incorporating Stem Sentences Into Your Elementary Math Teaching

Ultimate Guide to Metacognition [FREE]

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Check out this guide featuring practical examples, tips and strategies to successfully embed metacognition across your school to accelerate math growth.

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10 Strategies for Problem Solving in Math

Created: May 19, 2022

Last updated: January 6, 2024

When faced with problem-solving, children often get stuck. Word puzzles and math questions with an unknown variable, like x, usually confuse them. Therefore, this article discusses math strategies and how your students may use them since instructors often have to lead students through this problem-solving maze.

What Are Problem Solving Strategies in Math?

If you want to fix a problem, you need a solid plan. Math strategies for problem solving are ways of tackling math in a way that guarantees better outcomes. These strategies simplify math for kids so that less time is spent figuring out the problem. Both those new to mathematics and those more knowledgeable about the subject may benefit from these methods.

There are several methods to apply problem-solving procedures in math, and each strategy is different. While none of these methods failsafe, they may help your student become a better problem solver, particularly when paired with practice and examples. The more math problems kids tackle, the more math problem solving skills they acquire, and practice is the key.

Strategies for Problem-solving in Math

Even if a student is not a math wiz, a suitable solution to mathematical problems in math may help them discover answers. There is no one best method for helping students solve arithmetic problems, but the following ten approaches have shown to be very effective.

Understand the Problem

Understanding the nature of math problems is a prerequisite to solving them. They need to specify what kind of issue it is ( fraction problem , word problem, quadratic equation, etc.). Searching for keywords in the math problem, revisiting similar questions, or consulting the internet are all great ways to strengthen their grasp of the material. This step keeps the pupil on track.

Math for Kids

Guess and Check

One of the time-intensive strategies for resolving mathematical problems is the guess and check method. In this approach, students keep guessing until they get the answer right.

After assuming how to solve a math issue, students should reintroduce that assumption to check for correctness. While the approach may appear cumbersome, it is typically successful in revealing patterns in a child’s thought process.

Work It Out

Encourage pupils to record their thinking process as they go through a math problem. Since this technique requires an initial comprehension of the topic, it serves as a self-monitoring method for mathematics students. If they immediately start solving the problem, they risk making mistakes.

Students may keep track of their ideas and fix their math problems as they go along using this method. A youngster may still need you to explain their methods of solving the arithmetic questions on the extra page. This confirmation stage etches the steps they took to solve the problem in their minds.

Work Backwards

In mathematics, a fresh perspective is sometimes the key to a successful solution. Young people need to know that the ability to recreate math problems is valuable in many professional fields, including project management and engineering.

Students may better prepare for difficulties in real-world circumstances by using the “Work Backwards” technique. The end product may be used as a start-off point to identify the underlying issue.

In most cases, a visual representation of a math problem may help youngsters understand it better. Some of the most helpful math tactics for kids include having them play out the issue and picture how to solve it.

One way to visualize a workout is to use a blank piece of paper to draw a picture or make tally marks. Students might also use a marker and a whiteboard to draw as they demonstrate the technique before writing it down.

Find a Pattern

Kids who use pattern recognition techniques can better grasp math concepts and retain formulae. The most remarkable technique for problem solving in mathematics is to help students see patterns in math problems by instructing them how to extract and list relevant details. This method may be used by students when learning shapes and other topics that need repetition.

Students may use this strategy to spot patterns and fill in the blanks. Over time, this strategy will help kids answer math problems quickly.

When faced with a math word problem, it might be helpful to ask, “What are some possible solutions to this issue?” It encourages you to give the problem more thought, develop creative solutions, and prevent you from being stuck in a rut. So, tell the pupils to think about the math problems and not just go with the first solution that comes to mind.

Draw a Picture or Diagram

Drawing a picture of a math problem can help kids understand how to solve it, just like picturing it can help them see it. Shapes or numbers could be used to show the forms to keep things easy. Kids might learn how to use dots or letters to show the parts of a pattern or graph if you teach them.

Charts and graphs can be useful even when math isn’t involved. Kids can draw pictures of the ideas they read about to help them remember them after they’ve learned them. The plan for how to solve the mathematical problem will help kids understand what the problem is and how to solve it.

Trial and Error Method

The trial and error method may be one of the most common problem solving strategies for kids to figure out how to solve problems. But how well this strategy is used will determine how well it works. Students have a hard time figuring out math questions if they don’t have clear formulas or instructions.

They have a better chance of getting the correct answer, though, if they first make a list of possible answers based on rules they already know and then try each one. Don’t be too quick to tell kids they shouldn’t learn by making mistakes.

Review Answers with Peers

It’s fun to work on your math skills with friends by reviewing the answers to math questions together. If different students have different ideas about how to solve the same problem, get them to share their thoughts with the class.

During class time, kids’ ways of working might be compared. Then, students can make their points stronger by fixing these problems.

Check out the Printable Math Worksheets for Your Kids!

There are different ways to solve problems that can affect how fast and well students do on math tests. That’s why they need to learn the best ways to do things. If students follow the steps in this piece, they will have better experiences with solving math questions.

Jessica is a a seasoned math tutor with over a decade of experience in the field. With a BSc and Master’s degree in Mathematics, she enjoys nurturing math geniuses, regardless of their age, grade, and skills. Apart from tutoring, Jessica blogs at Brighterly. She also has experience in child psychology, homeschooling and curriculum consultation for schools and EdTech websites.

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6 Ways to Improve Students’ Math Literacy

Middle and high school math teachers can use these ideas to build students’ reading comprehension and reasoning skills using real tasks like budgeting.

While a lot has changed in math instruction over the years, the idea that students need to be math literate has been constant. Being math literate means much more than calculations. Life events such as buying a home, paying taxes, or even estimating how much you’ll spend on groceries require modeling and reasoning skills.

State and district tests often include problems that are real-world based, and that means that students will need to use reading comprehension, along with math skills, in order to show proficiency. This can be particularly difficult for students with learning disabilities, those who have had interrupted schooling, and/or emergent multilingual learners. It’s imperative that math teachers develop a tool kit to help students decipher the math moves needed for such problems.

Through my dissertation research and my many years of teaching mathematics with great math teachers, I have found simple ways to help students become more math literate. Here are some practical ideas on how teachers can help students become math literate, from the perspective of Algebra 1 teachers from various backgrounds.

6 Ways to Help Students Gain Math Literacy

1. Use sentence frames. Sentence frames are a simple way to help students of all backgrounds learn how to state their answers and ask any questions they have about a word problem. Teachers can post sentence frames on a board or even on students’ desks for easy access. Here are some examples:

• “I agree with this answer because ____.”
• “I believe the answer is ____ because ____.”
• “I showed my work by ____.”
• “One strategy that may be helpful is ____ because ____.”

2. Bring back the highlighter. Many Algebra 1 teachers agree that the highlighter is a great way to help emphasize learning in mathematics. The highlighter gives students control of the parts of the problem that they find important. A good suggestion is to demonstrate the use of highlighting key words and have highlighters available for every task and assessment. It also helps students see the patterns in math problems.

3. Speak “algebra.” Students in all math classes need to be speaking math in their classes. It’s important to use the appropriate vocabulary words that pertain to the lesson. This is particularly important as students see formal math language in textbooks and standardized tests. Yes, breaking down the vocabulary for comprehension is a great tactic, but bringing it back to the standard math vocabulary is how we make connections.

4. Use word walls. The word wall was an important part of many math classrooms a few decades ago. They made sure that students saw math words that related to a particular topic being taught. For example, when introducing a polynomial unit, teachers would often put words such as monomial , trinomial , and polynomial on the word wall.

Many Algebra 1 teachers feel that having the visual is most important as students learn about new topics. Students need visual reminders. One suggestion was for students to “own” the word wall by passing out the words in advance and having them hang up each word as it was introduced throughout the unit. Students can make the words artsy and creative in an effort to personalize the resource.

5. Provide foldables or graphic organizers. The use of foldables in the math classroom is a game changer for many students, especially in the post-pandemic era. These low-tech student- or teacher-made “books” constructed out of folded paper provide learners with a handy place to write down the main concepts introduced in a unit. Students have been so used to math technology that there is a need to bring them back to tactile methods.

Providing a foldable to sum up or even begin a unit is a cost-effective method and allows students to use paper and scissors in a creative way to refer to math vocabulary and common word problems. You can find lots of free ideas for foldables online , and there are sites that sell them as well. Some of the designs are very creative and bring a bit of visual art into your math classroom.

6. Have students write relevant word problems. Every time there’s a new curriculum or textbook, word problems get a refresher to connect with the current generation, but there’s no reason why students can’t make up their own. Allow them to write their own word problems, using the context you’re teaching. Not only will students own their own learning, but also they will be able to use critical thinking skills to combine math, vocabulary, and everyday life to further their understanding.

Making the math classroom become a laboratory of reading and math enables students to become owners of the learning process. Students can be math literate, which will allow teachers to facilitate learning processes with all types of word problems, and consequently improve math scores and prepare students for the world of infusing mathematics into their everyday lives.

Building Problem-solving Skills for 7th-Grade Math

Mathematics is a subject that requires problem-solving skills to excel. In 7th grade, students begin to encounter more complex math concepts, and the ability to analyze and solve problems becomes increasingly important. Building problem-solving skills for math not only helps students to master math concepts but also prepares them for success in higher-level math courses and in life beyond academics. 

In this article, we will several key skills that are needed for success in 7th-grade math, and also explore how they can benefit students both academically and personally. We will also provide tips and strategies to help students develop and improve their problem-solving skills. Let’s dive in!

Building Analytical Skills

The first of seven important skills to build is that of analytical skills. These allow students to analyze a problem and break it down into smaller parts. From there, they’re able to identify the key components that need to be addressed. Analytical skills also hone students’ abilities to identify patterns. Students should be able to identify patterns in mathematical data, such as in number sequences, geometric shapes, and graphs. Importantly, students should not just be able to recognize the pattens, but they should be able to describe them (more on that in communication) and use them to make predictions and solve problems.

We alluded to this earlier, but breaking down problems is an essential component of analytical skills. Students with strong analytical skills can break problems down into smaller and more manageable parts. They are then able to identify key components of a problem and use this information to develop a strategy for solving it. 

Along with identifying patterns comes identifying relationships. Students with good mathematical analytical skills can identify relationships between different mathematical concepts, such as the relationship between addition and subtraction, or the relationship between angles and shapes. Through strengthening this skill, students will be able to describe these relationships and use them to solve problems. 

An important part of analytical skills is the ability to analyze data. Students should be able to analyzeand interpret data presented in a variety of formats, such as graphs, charts, and tables. They should be able to use this data to make predictions, draw conclusions, and solve problems.

Speaking of conclusions, reaching sound conclusions based on mathematical data is a fundamental skill needed for making predictions based on trends in a graph, or drawing inferences from a set of data.

Another skill students should master is the ability to compare and contrast mathematical concepts, such as the properties of different shapes or the strategies for solving different types of problems. Through this, they’ll be able to use the information they gather to solve problems. 

With all these skills at play comes arguably the most important: Critical thinking. This is an indicator that a student really grasps the concepts and it’s just repeating them back to you on command. Critical thinking is the ability to evaluate information and arguments, and make judgements and decisions based on evidence, and apply logic and reasoning to solve problems.

Building Creative Thinking

This is the ability for students (or anyone, really) to think outside the box and come up with innovative solutions to problems. This involves being able to approach problems from different angles and to consider multiple perspectives. For a 7th-grader, this skill can be exercised through the following:

• Thinking Outside the Box: Students should be encouraged to think creatively and come up with innovative solutions to problems. This involves thinking outside the box and considering multiple perspectives.
• Finding Multiple Solutions: Students should be able to come up with multiple solutions to a problem and evaluate each one to determine which is the most effective.
• Developing Original Ideas: Students should be able to develop original ideas and approaches to solving problems. This involves being able to come up with unique and innovative solutions that may not have been tried before.
• Making Connections: Students should be able to make connections between different mathematical concepts and apply these connections to solve problems. This involves looking for similarities and differences between concepts and using this information to make new connections.
• Visualizing Solutions : Students should be able to visualize solutions to problems and use diagrams, charts, and other visual aids to help them solve problems.
• Using Metaphors and Analogies: Students should be able to use metaphors and analogies to help them understand complex mathematical concepts. This involves using familiar concepts to explain unfamiliar ones and making connections between different ideas.

Building Problem-Solving Strategies

It may sound like the same thing, but building problem-solving strategies is not the same as building problem-solving skills. Building strategies for problem-solving lends itself to actual problem-solving. Let’s expand on this: Say your student is presented a problem that they’re struggling with, these are some of the problem-solving strategies they may use in order to solve the puzzle.

• Identify the problem: The first step in problem-solving is to identify the problem and understand what is being asked. Students should carefully read the problem and make sure they understand the question before attempting to solve it.
• Draw a diagram: Students can draw a diagram to help visualize the problem and better understand the relationships between different parts of the problem.
• Use logic: Students can use logic to identify patterns and relationships in the problem. They can use this information to develop a plan to solve the problem.
• Break the problem down: Students can break a complex problem down into smaller, more manageable parts. They can then solve each part of the problem individually before combining the solutions to get the final answer.
• Guess and check: Students can guess and check different solutions to the problem until they find the correct answer. This method involves trying different solutions and evaluating the results until the correct answer is found.
• Use algebra: Algebraic equations can be used to solve a variety of mathematical problems. Students can use algebraic equations to represent the problem and solve for the unknown variable.
• Work backward: Students can work backward from the final answer to determine the steps required to solve the problem. This method involves starting with the end goal and working backward to determine the steps needed to get there.

Building Persistence and Perseverance

In an increasingly instant-gratification world with apps, searches and AI chatbots just a click away, this is an important skill not just in the math classroom, but for life in general. Problem-solving, whether that’s a math problem or a life challenge, often requires persistence and perseverance. Student need to learn to be able to stick with a problem even when it seems challenging, difficult, or seemingly impossible. Here are ways you can encourage your students to stick it out when working on problems:

• Trying multiple approaches: When faced with a challenging problem, students can demonstrate persistence by trying multiple approaches until they find one that works. They don’t give up after one attempt but keep trying until they find a solution.
• Reframing the problem: If a problem seems particularly difficult, students can demonstrate perseverance by reframing the problem in a different way. This can help them see the problem from a new perspective and come up with a different approach to solve it.
• Asking for help: Sometimes, even with persistence, a problem may still be difficult to solve. In these cases, students can demonstrate perseverance by asking for help from their teacher or classmates. This shows that they are willing to put in the effort to find a solution, even if it means seeking assistance.
• Learning from mistakes: Making mistakes is a natural part of the problem-solving process, but students can demonstrate persistence by learning from their mistakes and using them to improve their problem-solving skills. They don’t get discouraged by their mistakes, but instead, they use them as an opportunity to learn and grow.
• Staying focused: In order to solve complex math problems, it’s important for students to stay focused and avoid distractions. Students can demonstrate perseverance by staying focused on the problem at hand and not getting distracted by other things.

Building Communication Skills

We alluded to this earlier, but a central part of building problem-solving skills is building the ability to articulate a problem or a solution. This isn’t just for the sake of personal understanding, but critical for collaboration. Students need to be able to explain their thinking, ask questions, and work with others to solve problems. Here are some examples of communication skills that can be used to build problem-solving skills:

• Clarifying understanding: Students can ask questions to clarify their understanding of the problem. They can seek clarification from their teacher or classmates to ensure they are interpreting the problem correctly.
• Explaining their reasoning: When solving a math problem, students can explain their reasoning to show how they arrived at a particular solution. This can help others understand their thought process and can also help students identify errors in their own work.
• Collaborating with peers: Problem-solving can be a collaborative effort. Students can work together in groups to solve problems and communicate their ideas and solutions with each other. This can lead to a better understanding of the problem and can also help students learn from each other.
• Writing clear explanations: When presenting their solutions to a math problem, students can write clear and concise explanations that are easy to understand. This can help others follow their thought process and can also help them communicate their ideas more effectively.
• Using math vocabulary: Math has its own language and using math vocabulary correctly is essential for effective communication. Students can demonstrate their understanding of math concepts by using correct mathematical terms and symbols when explaining their solutions.

Building Mathematical Knowledge

This would seem like a no-brainer, since you’re a math educator clicking on an article about building math problem-solving skills. However, it’s worth being explicit that problem-solving in math requires a solid understanding of mathematical concepts, including arithmetic, algebra, geometry, and data analysis. Students need to be able to apply these concepts to solve problems in real-world contexts.

7th-grade math covers a wide range of mathematical concepts and skills. Here are some examples of mathematical knowledge that 7th-grade math students should have:

• Algebraic expressions and equations: Students should be able to write and simplify algebraic expressions and solve one-step and two-step equations.
• Proportional relationships: Students should be able to understand and apply proportional relationships, including identifying proportional relationships in tables, graphs, and equations.
• Geometry: Students should have a solid understanding of geometry concepts such as angles, triangles, quadrilaterals, circles, and transformations.
• Statistics and probability: Students should be able to analyze and interpret data using measures of central tendency and variability, and understand basic probability concepts.
• Rational numbers: Students should have a solid understanding of rational numbers, including ordering, adding, subtracting, multiplying, and dividing fractions and decimals.
• Integers: Students should be able to perform operations with integers, including adding, subtracting, multiplying, and dividing.
• Ratios and proportions: Students should be able to understand and use ratios and proportions in a variety of contexts, including scale drawings and maps.

In conclusion, problem-solving skills are essential for success in 7th grade math. Analytical skills, critical and creative thinking, problem-solving strategies, persistence, communication skills, and mathematical knowledge are all important components of effective problem-solving. By developing these skills, students can approach math problems with confidence and achieve their full potential.

If you enjoyed this read, be sure to browse more of our articles . More importantly, if you want to save yourself hours of preparation time by having full math curriculums, review guides and tests available at the click of a button, be sure to sign up to our 7th Grade Newsletter . You’ll receive loads of free lesson resources, tips and advice and exclusive subscription offers!

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How to improve your problem solving skills and build effective problem solving strategies

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Effective problem solving is all about using the right process and following a plan tailored to the issue at hand. Recognizing your team or organization has an issue isn’t enough to come up with effective problem solving strategies. 

To truly understand a problem and develop appropriate solutions, you will want to follow a solid process, follow the necessary problem solving steps, and bring all of your problem solving skills to the table.  

We’ll first guide you through the seven step problem solving process you and your team can use to effectively solve complex business challenges. We’ll also look at what problem solving strategies you can employ with your team when looking for a way to approach the process. We’ll then discuss the problem solving skills you need to be more effective at solving problems, complete with an activity from the SessionLab library you can use to develop that skill in your team.

Let’s get to it! 

What is a problem solving process?

• What are the problem solving steps I need to follow?

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Solving problems is like baking a cake. You can go straight into the kitchen without a recipe or the right ingredients and do your best, but the end result is unlikely to be very tasty!

Using a process to bake a cake allows you to use the best ingredients without waste, collect the right tools, account for allergies, decide whether it is a birthday or wedding cake, and then bake efficiently and on time. The result is a better cake that is fit for purpose, tastes better and has created less mess in the kitchen. Also, it should have chocolate sprinkles. Having a step by step process to solve organizational problems allows you to go through each stage methodically and ensure you are trying to solve the right problems and select the most appropriate, effective solutions.

What are the problem solving steps I need to follow? 

All problem solving processes go through a number of steps in order to move from identifying a problem to resolving it.

Depending on your problem solving model and who you ask, there can be anything between four and nine problem solving steps you should follow in order to find the right solution. Whatever framework you and your group use, there are some key items that should be addressed in order to have an effective process.

We’ve looked at problem solving processes from sources such as the American Society for Quality and their four step approach , and Mediate ‘s six step process. By reflecting on those and our own problem solving processes, we’ve come up with a sequence of seven problem solving steps we feel best covers everything you need in order to effectively solve problems.

1. Problem identification 

The first stage of any problem solving process is to identify the problem or problems you might want to solve. Effective problem solving strategies always begin by allowing a group scope to articulate what they believe the problem to be and then coming to some consensus over which problem they approach first. Problem solving activities used at this stage often have a focus on creating frank, open discussion so that potential problems can be brought to the surface.

2. Problem analysis 

Though this step is not a million miles from problem identification, problem analysis deserves to be considered separately. It can often be an overlooked part of the process and is instrumental when it comes to developing effective solutions.

The process of problem analysis means ensuring that the problem you are seeking to solve is the right problem . As part of this stage, you may look deeper and try to find the root cause of a specific problem at a team or organizational level.

Remember that problem solving strategies should not only be focused on putting out fires in the short term but developing long term solutions that deal with the root cause of organizational challenges. 

Whatever your approach, analyzing a problem is crucial in being able to select an appropriate solution and the problem solving skills deployed in this stage are beneficial for the rest of the process and ensuring the solutions you create are fit for purpose.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or problem solving activities designed to produce working prototypes of possible solutions. 

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold. 

4. Solution development

No solution is likely to be perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically. 

During this stage, you will often ask your team to iterate and improve upon your frontrunning solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose. 

5. Decision making 

Nearly there! Once your group has reached consensus and selected a solution that applies to the problem at hand you have some decisions to make. You will want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

The decision making stage is a part of the problem solving process that can get missed or taken as for granted. Fail to properly allocate roles and plan out how a solution will actually be implemented and it less likely to be successful in solving the problem.

Have clear accountabilities, actions, timeframes, and follow-ups. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group. 

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved. 

6. Solution implementation 

This is what we were waiting for! All problem solving strategies have the end goal of implementing a solution and solving a problem in mind. 

Remember that in order for any solution to be successful, you need to help your group through all of the previous problem solving steps thoughtfully. Only then can you ensure that you are solving the right problem but also that you have developed the correct solution and can then successfully implement and measure the impact of that solution.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way.

7. Solution evaluation 

So you and your team developed a great solution to a problem and have a gut feeling its been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback. You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives. 

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization. 

It’s worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time. Data and insight is invaluable at every stage of the problem solving process and this one is no different.

Problem solving workshops made easy

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization. 

Problem solving workshop

• Creating a bespoke, tailored process
• Tackling problems of any size
• Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match. 

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop. 

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for: 

• aligning large, multi-discipline teams
• quickly designing and testing solutions
• tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first. 

The stage-based structure of the design sprint is also very useful for teams new to design thinking.  The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work. 

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

• Improving core problem solving skills
• Thinking outside of the box
• Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses. 

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking. 

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

• New facilitators or non-facilitators 
• Approaching difficult subjects with a simple, creative framework
• Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

• Solo entrepreneurs or small teams with low capacity
• Peer learning and gaining outside expertise
• Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session? 

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another. 

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context. 

Coaching and mentoring

• Focused learning and development
• Filling skills gaps
• Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues. 

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill. 

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

• Paying complete attention to the speaker.
• Removing distractions.
• Avoid interruption.
• Taking the time to fully understand before preparing a rebuttal.
• Responding respectfully and appropriately.
• Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
• Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.   
• Observe body language. 
• Paraphrase what was said in your own words, either mentally or verbally.
• Remain neutral. 
• Reflect and take a moment before responding.
• Ask deeper questions based on what is said and clarify points where necessary.   

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity. 

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight. 

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys   #innovation   #issue analysis   #liberating structures   With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone. 

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication  

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting. 

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip   #feedback   #communication   #appreciation   #closing   #thiagi   #team   This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process. 

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method   #sharing   #creativity   #warm up   #idea generation   #brainstorming   The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis 

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures. 

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result. 

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project. 

Team Purpose & Culture   #team   #hyperisland   #culture   #remote-friendly   This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room. 

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention. 

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility 

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard. 

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence. 

Explore your Values   #hyperisland   #skills   #values   #remote-friendly   Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative 

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others. 

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion. 

Empathy map   #frame insights   #create   #design   #issue analysis   An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza   #leadership   #team   #remote-friendly   This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature. 

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses   #hyperisland   #team   #issue resolution   A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning 

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps   #hyperisland   #action   #remote-friendly   This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills. 

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process. 

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process.  Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change. 

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban   #gamestorming   #action   #agile   #project planning   Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well. 

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map   #ideation   #concepts   #research   #design   #issue analysis   #remote-friendly   Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered. 

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors. 

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process. 

Decisions, Decisions…   #communication   #decision making   #thiagi   #action   #issue analysis   When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented.  This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building 

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions. 

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity   #ice breaker   #teambuilding   #team   #remote-friendly   9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management 

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session. 

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together. 

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process 

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format. 

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly. 

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues. 

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them. 

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible. 

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results. 

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective. 

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

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Do You Understand the Problem You’re Trying to Solve?

To solve tough problems at work, first ask these questions.

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Problem solving skills are invaluable in any job. But all too often, we jump to find solutions to a problem without taking time to really understand the dilemma we face, according to Thomas Wedell-Wedellsborg , an expert in innovation and the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

In this episode, you’ll learn how to reframe tough problems by asking questions that reveal all the factors and assumptions that contribute to the situation. You’ll also learn why searching for just one root cause can be misleading.

Key episode topics include: leadership, decision making and problem solving, power and influence, business management.

HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.

• Listen to the original HBR IdeaCast episode: The Secret to Better Problem Solving (2016)
• Find more episodes of HBR IdeaCast
• Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org .

HANNAH BATES: Welcome to HBR on Leadership , case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock the best in those around you.

Problem solving skills are invaluable in any job. But even the most experienced among us can fall into the trap of solving the wrong problem.

Thomas Wedell-Wedellsborg says that all too often, we jump to find solutions to a problem – without taking time to really understand what we’re facing.

He’s an expert in innovation, and he’s the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

  In this episode, you’ll learn how to reframe tough problems, by asking questions that reveal all the factors and assumptions that contribute to the situation. You’ll also learn why searching for one root cause can be misleading. And you’ll learn how to use experimentation and rapid prototyping as problem-solving tools.

This episode originally aired on HBR IdeaCast in December 2016. Here it is.

SARAH GREEN CARMICHAEL: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Sarah Green Carmichael.

Problem solving is popular. People put it on their resumes. Managers believe they excel at it. Companies count it as a key proficiency. We solve customers’ problems.

The problem is we often solve the wrong problems. Albert Einstein and Peter Drucker alike have discussed the difficulty of effective diagnosis. There are great frameworks for getting teams to attack true problems, but they’re often hard to do daily and on the fly. That’s where our guest comes in.

Thomas Wedell-Wedellsborg is a consultant who helps companies and managers reframe their problems so they can come up with an effective solution faster. He asks the question “Are You Solving The Right Problems?” in the January-February 2017 issue of Harvard Business Review. Thomas, thank you so much for coming on the HBR IdeaCast .

THOMAS WEDELL-WEDELLSBORG: Thanks for inviting me.

SARAH GREEN CARMICHAEL: So, I thought maybe we could start by talking about the problem of talking about problem reframing. What is that exactly?

THOMAS WEDELL-WEDELLSBORG: Basically, when people face a problem, they tend to jump into solution mode to rapidly, and very often that means that they don’t really understand, necessarily, the problem they’re trying to solve. And so, reframing is really a– at heart, it’s a method that helps you avoid that by taking a second to go in and ask two questions, basically saying, first of all, wait. What is the problem we’re trying to solve? And then crucially asking, is there a different way to think about what the problem actually is?

SARAH GREEN CARMICHAEL: So, I feel like so often when this comes up in meetings, you know, someone says that, and maybe they throw out the Einstein quote about you spend an hour of problem solving, you spend 55 minutes to find the problem. And then everyone else in the room kind of gets irritated. So, maybe just give us an example of maybe how this would work in practice in a way that would not, sort of, set people’s teeth on edge, like oh, here Sarah goes again, reframing the whole problem instead of just solving it.

THOMAS WEDELL-WEDELLSBORG: I mean, you’re bringing up something that’s, I think is crucial, which is to create legitimacy for the method. So, one of the reasons why I put out the article is to give people a tool to say actually, this thing is still important, and we need to do it. But I think the really critical thing in order to make this work in a meeting is actually to learn how to do it fast, because if you have the idea that you need to spend 30 minutes in a meeting delving deeply into the problem, I mean, that’s going to be uphill for most problems. So, the critical thing here is really to try to make it a practice you can implement very, very rapidly.

There’s an example that I would suggest memorizing. This is the example that I use to explain very rapidly what it is. And it’s basically, I call it the slow elevator problem. You imagine that you are the owner of an office building, and that your tenants are complaining that the elevator’s slow.

Now, if you take that problem framing for granted, you’re going to start thinking creatively around how do we make the elevator faster. Do we install a new motor? Do we have to buy a new lift somewhere?

The thing is, though, if you ask people who actually work with facilities management, well, they’re going to have a different solution for you, which is put up a mirror next to the elevator. That’s what happens is, of course, that people go oh, I’m busy. I’m busy. I’m– oh, a mirror. Oh, that’s beautiful.

And then they forget time. What’s interesting about that example is that the idea with a mirror is actually a solution to a different problem than the one you first proposed. And so, the whole idea here is once you get good at using reframing, you can quickly identify other aspects of the problem that might be much better to try to solve than the original one you found. It’s not necessarily that the first one is wrong. It’s just that there might be better problems out there to attack that we can, means we can do things much faster, cheaper, or better.

SARAH GREEN CARMICHAEL: So, in that example, I can understand how A, it’s probably expensive to make the elevator faster, so it’s much cheaper just to put up a mirror. And B, maybe the real problem people are actually feeling, even though they’re not articulating it right, is like, I hate waiting for the elevator. But if you let them sort of fix their hair or check their teeth, they’re suddenly distracted and don’t notice.

But if you have, this is sort of a pedestrian example, but say you have a roommate or a spouse who doesn’t clean up the kitchen. Facing that problem and not having your elegant solution already there to highlight the contrast between the perceived problem and the real problem, how would you take a problem like that and attack it using this method so that you can see what some of the other options might be?

THOMAS WEDELL-WEDELLSBORG: Right. So, I mean, let’s say it’s you who have that problem. I would go in and say, first of all, what would you say the problem is? Like, if you were to describe your view of the problem, what would that be?

SARAH GREEN CARMICHAEL: I hate cleaning the kitchen, and I want someone else to clean it up.

THOMAS WEDELL-WEDELLSBORG: OK. So, my first observation, you know, that somebody else might not necessarily be your spouse. So, already there, there’s an inbuilt assumption in your question around oh, it has to be my husband who does the cleaning. So, it might actually be worth, already there to say, is that really the only problem you have? That you hate cleaning the kitchen, and you want to avoid it? Or might there be something around, as well, getting a better relationship in terms of how you solve problems in general or establishing a better way to handle small problems when dealing with your spouse?

SARAH GREEN CARMICHAEL: Or maybe, now that I’m thinking that, maybe the problem is that you just can’t find the stuff in the kitchen when you need to find it.

THOMAS WEDELL-WEDELLSBORG: Right, and so that’s an example of a reframing, that actually why is it a problem that the kitchen is not clean? Is it only because you hate the act of cleaning, or does it actually mean that it just takes you a lot longer and gets a lot messier to actually use the kitchen, which is a different problem. The way you describe this problem now, is there anything that’s missing from that description?

SARAH GREEN CARMICHAEL: That is a really good question.

THOMAS WEDELL-WEDELLSBORG: Other, basically asking other factors that we are not talking about right now, and I say those because people tend to, when given a problem, they tend to delve deeper into the detail. What often is missing is actually an element outside of the initial description of the problem that might be really relevant to what’s going on. Like, why does the kitchen get messy in the first place? Is it something about the way you use it or your cooking habits? Is it because the neighbor’s kids, kind of, use it all the time?

There might, very often, there might be issues that you’re not really thinking about when you first describe the problem that actually has a big effect on it.

SARAH GREEN CARMICHAEL: I think at this point it would be helpful to maybe get another business example, and I’m wondering if you could tell us the story of the dog adoption problem.

THOMAS WEDELL-WEDELLSBORG: Yeah. This is a big problem in the US. If you work in the shelter industry, basically because dogs are so popular, more than 3 million dogs every year enter a shelter, and currently only about half of those actually find a new home and get adopted. And so, this is a problem that has persisted. It’s been, like, a structural problem for decades in this space. In the last three years, where people found new ways to address it.

So a woman called Lori Weise who runs a rescue organization in South LA, and she actually went in and challenged the very idea of what we were trying to do. She said, no, no. The problem we’re trying to solve is not about how to get more people to adopt dogs. It is about keeping the dogs with their first family so they never enter the shelter system in the first place.

In 2013, she started what’s called a Shelter Intervention Program that basically works like this. If a family comes and wants to hand over their dog, these are called owner surrenders. It’s about 30% of all dogs that come into a shelter. All they would do is go up and ask, if you could, would you like to keep your animal? And if they said yes, they would try to fix whatever helped them fix the problem, but that made them turn over this.

And sometimes that might be that they moved into a new building. The landlord required a deposit, and they simply didn’t have the money to put down a deposit. Or the dog might need a $10 rabies shot, but they didn’t know how to get access to a vet.

And so, by instigating that program, just in the first year, she took her, basically the amount of dollars they spent per animal they helped went from something like $85 down to around $60. Just an immediate impact, and her program now is being rolled out, is being supported by the ASPCA, which is one of the big animal welfare stations, and it’s being rolled out to various other places.

And I think what really struck me with that example was this was not dependent on having the internet. This was not, oh, we needed to have everybody mobile before we could come up with this. This, conceivably, we could have done 20 years ago. Only, it only happened when somebody, like in this case Lori, went in and actually rethought what the problem they were trying to solve was in the first place.

SARAH GREEN CARMICHAEL: So, what I also think is so interesting about that example is that when you talk about it, it doesn’t sound like the kind of thing that would have been thought of through other kinds of problem solving methods. There wasn’t necessarily an After Action Review or a 5 Whys exercise or a Six Sigma type intervention. I don’t want to throw those other methods under the bus, but how can you get such powerful results with such a very simple way of thinking about something?

THOMAS WEDELL-WEDELLSBORG: That was something that struck me as well. This, in a way, reframing and the idea of the problem diagnosis is important is something we’ve known for a long, long time. And we’ve actually have built some tools to help out. If you worked with us professionally, you are familiar with, like, Six Sigma, TRIZ, and so on. You mentioned 5 Whys. A root cause analysis is another one that a lot of people are familiar with.

Those are our good tools, and they’re definitely better than nothing. But what I notice when I work with the companies applying those was those tools tend to make you dig deeper into the first understanding of the problem we have. If it’s the elevator example, people start asking, well, is that the cable strength, or is the capacity of the elevator? That they kind of get caught by the details.

That, in a way, is a bad way to work on problems because it really assumes that there’s like a, you can almost hear it, a root cause. That you have to dig down and find the one true problem, and everything else was just symptoms. That’s a bad way to think about problems because problems tend to be multicausal.

There tend to be lots of causes or levers you can potentially press to address a problem. And if you think there’s only one, if that’s the right problem, that’s actually a dangerous way. And so I think that’s why, that this is a method I’ve worked with over the last five years, trying to basically refine how to make people better at this, and the key tends to be this thing about shifting out and saying, is there a totally different way of thinking about the problem versus getting too caught up in the mechanistic details of what happens.

SARAH GREEN CARMICHAEL: What about experimentation? Because that’s another method that’s become really popular with the rise of Lean Startup and lots of other innovation methodologies. Why wouldn’t it have worked to, say, experiment with many different types of fixing the dog adoption problem, and then just pick the one that works the best?

THOMAS WEDELL-WEDELLSBORG: You could say in the dog space, that’s what’s been going on. I mean, there is, in this industry and a lot of, it’s largely volunteer driven. People have experimented, and they found different ways of trying to cope. And that has definitely made the problem better. So, I wouldn’t say that experimentation is bad, quite the contrary. Rapid prototyping, quickly putting something out into the world and learning from it, that’s a fantastic way to learn more and to move forward.

My point is, though, that I feel we’ve come to rely too much on that. There’s like, if you look at the start up space, the wisdom is now just to put something quickly into the market, and then if it doesn’t work, pivot and just do more stuff. What reframing really is, I think of it as the cognitive counterpoint to prototyping. So, this is really a way of seeing very quickly, like not just working on the solution, but also working on our understanding of the problem and trying to see is there a different way to think about that.

If you only stick with experimentation, again, you tend to sometimes stay too much in the same space trying minute variations of something instead of taking a step back and saying, wait a minute. What is this telling us about what the real issue is?

SARAH GREEN CARMICHAEL: So, to go back to something that we touched on earlier, when we were talking about the completely hypothetical example of a spouse who does not clean the kitchen–

THOMAS WEDELL-WEDELLSBORG: Completely, completely hypothetical.

SARAH GREEN CARMICHAEL: Yes. For the record, my husband is a great kitchen cleaner.

You started asking me some questions that I could see immediately were helping me rethink that problem. Is that kind of the key, just having a checklist of questions to ask yourself? How do you really start to put this into practice?

THOMAS WEDELL-WEDELLSBORG: I think there are two steps in that. The first one is just to make yourself better at the method. Yes, you should kind of work with a checklist. In the article, I kind of outlined seven practices that you can use to do this.

But importantly, I would say you have to consider that as, basically, a set of training wheels. I think there’s a big, big danger in getting caught in a checklist. This is something I work with.

My co-author Paddy Miller, it’s one of his insights. That if you start giving people a checklist for things like this, they start following it. And that’s actually a problem, because what you really want them to do is start challenging their thinking.

So the way to handle this is to get some practice using it. Do use the checklist initially, but then try to step away from it and try to see if you can organically make– it’s almost a habit of mind. When you run into a colleague in the hallway and she has a problem and you have five minutes, like, delving in and just starting asking some of those questions and using your intuition to say, wait, how is she talking about this problem? And is there a question or two I can ask her about the problem that can help her rethink it?

SARAH GREEN CARMICHAEL: Well, that is also just a very different approach, because I think in that situation, most of us can’t go 30 seconds without jumping in and offering solutions.

THOMAS WEDELL-WEDELLSBORG: Very true. The drive toward solutions is very strong. And to be clear, I mean, there’s nothing wrong with that if the solutions work. So, many problems are just solved by oh, you know, oh, here’s the way to do that. Great.

But this is really a powerful method for those problems where either it’s something we’ve been banging our heads against tons of times without making progress, or when you need to come up with a really creative solution. When you’re facing a competitor with a much bigger budget, and you know, if you solve the same problem later, you’re not going to win. So, that basic idea of taking that approach to problems can often help you move forward in a different way than just like, oh, I have a solution.

I would say there’s also, there’s some interesting psychological stuff going on, right? Where you may have tried this, but if somebody tries to serve up a solution to a problem I have, I’m often resistant towards them. Kind if like, no, no, no, no, no, no. That solution is not going to work in my world. Whereas if you get them to discuss and analyze what the problem really is, you might actually dig something up.

Let’s go back to the kitchen example. One powerful question is just to say, what’s your own part in creating this problem? It’s very often, like, people, they describe problems as if it’s something that’s inflicted upon them from the external world, and they are innocent bystanders in that.

SARAH GREEN CARMICHAEL: Right, or crazy customers with unreasonable demands.

THOMAS WEDELL-WEDELLSBORG: Exactly, right. I don’t think I’ve ever met an agency or consultancy that didn’t, like, gossip about their customers. Oh, my god, they’re horrible. That, you know, classic thing, why don’t they want to take more risk? Well, risk is bad.

It’s their business that’s on the line, not the consultancy’s, right? So, absolutely, that’s one of the things when you step into a different mindset and kind of, wait. Oh yeah, maybe I actually am part of creating this problem in a sense, as well. That tends to open some new doors for you to move forward, in a way, with stuff that you may have been struggling with for years.

SARAH GREEN CARMICHAEL: So, we’ve surfaced a couple of questions that are useful. I’m curious to know, what are some of the other questions that you find yourself asking in these situations, given that you have made this sort of mental habit that you do? What are the questions that people seem to find really useful?

THOMAS WEDELL-WEDELLSBORG: One easy one is just to ask if there are any positive exceptions to the problem. So, was there day where your kitchen was actually spotlessly clean? And then asking, what was different about that day? Like, what happened there that didn’t happen the other days? That can very often point people towards a factor that they hadn’t considered previously.

SARAH GREEN CARMICHAEL: We got take-out.

THOMAS WEDELL-WEDELLSBORG: S,o that is your solution. Take-out from [INAUDIBLE]. That might have other problems.

Another good question, and this is a little bit more high level. It’s actually more making an observation about labeling how that person thinks about the problem. And what I mean with that is, we have problem categories in our head. So, if I say, let’s say that you describe a problem to me and say, well, we have a really great product and are, it’s much better than our previous product, but people aren’t buying it. I think we need to put more marketing dollars into this.

Now you can go in and say, that’s interesting. This sounds like you’re thinking of this as a communications problem. Is there a different way of thinking about that? Because you can almost tell how, when the second you say communications, there are some ideas about how do you solve a communications problem. Typically with more communication.

And what you might do is go in and suggest, well, have you considered that it might be, say, an incentive problem? Are there incentives on behalf of the purchasing manager at your clients that are obstructing you? Might there be incentive issues with your own sales force that makes them want to sell the old product instead of the new one?

So literally, just identifying what type of problem does this person think about, and is there different potential way of thinking about it? Might it be an emotional problem, a timing problem, an expectations management problem? Thinking about what label of what type of problem that person is kind of thinking as it of.

SARAH GREEN CARMICHAEL: That’s really interesting, too, because I think so many of us get requests for advice that we’re really not qualified to give. So, maybe the next time that happens, instead of muddying my way through, I will just ask some of those questions that we talked about instead.

THOMAS WEDELL-WEDELLSBORG: That sounds like a good idea.

SARAH GREEN CARMICHAEL: So, Thomas, this has really helped me reframe the way I think about a couple of problems in my own life, and I’m just wondering. I know you do this professionally, but is there a problem in your life that thinking this way has helped you solve?

THOMAS WEDELL-WEDELLSBORG: I’ve, of course, I’ve been swallowing my own medicine on this, too, and I think I have, well, maybe two different examples, and in one case somebody else did the reframing for me. But in one case, when I was younger, I often kind of struggled a little bit. I mean, this is my teenage years, kind of hanging out with my parents. I thought they were pretty annoying people. That’s not really fair, because they’re quite wonderful, but that’s what life is when you’re a teenager.

And one of the things that struck me, suddenly, and this was kind of the positive exception was, there was actually an evening where we really had a good time, and there wasn’t a conflict. And the core thing was, I wasn’t just seeing them in their old house where I grew up. It was, actually, we were at a restaurant. And it suddenly struck me that so much of the sometimes, kind of, a little bit, you love them but they’re annoying kind of dynamic, is tied to the place, is tied to the setting you are in.

And of course, if– you know, I live abroad now, if I visit my parents and I stay in my old bedroom, you know, my mother comes in and wants to wake me up in the morning. Stuff like that, right? And it just struck me so, so clearly that it’s– when I change this setting, if I go out and have dinner with them at a different place, that the dynamic, just that dynamic disappears.

SARAH GREEN CARMICHAEL: Well, Thomas, this has been really, really helpful. Thank you for talking with me today.

THOMAS WEDELL-WEDELLSBORG: Thank you, Sarah.  

HANNAH BATES: That was Thomas Wedell-Wedellsborg in conversation with Sarah Green Carmichael on the HBR IdeaCast. He’s an expert in problem solving and innovation, and he’s the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

We’ll be back next Wednesday with another hand-picked conversation about leadership from the Harvard Business Review. If you found this episode helpful, share it with your friends and colleagues, and follow our show on Apple Podcasts, Spotify, or wherever you get your podcasts. While you’re there, be sure to leave us a review.

We’re a production of Harvard Business Review. If you want more podcasts, articles, case studies, books, and videos like this, find it all at HBR dot org.

This episode was produced by Anne Saini, and me, Hannah Bates. Ian Fox is our editor. Music by Coma Media. Special thanks to Maureen Hoch, Adi Ignatius, Karen Player, Ramsey Khabbaz, Nicole Smith, Anne Bartholomew, and you – our listener.

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