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Applications Support Lead Resume Samples

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Weekly Service Delivery Reports & Monthly status reports (one per portfolio). Service Delivery reports include the details like Production failures and incidents, planned patch implementations, planned release status, Issues and risks, effort and schedule consumption. The Monthly status report include details at portfolio level pertaining to Issues and risks, Action Items and follow ups, Status of Major releases, Appreciations received by team, Effort and schedule consumption, detailed analysis of SLA status, Work assignment and Effort classification and analysis
Coordinate weekly stakeholder sessions to review, analyze and improve services. Ensure that SLA's are continuously met or exceeded. Identify gaps in services and support
Participate in Change Management, Release Management and other enterprise wide efforts and provide guidance by analyzing current system to support the release
- Eager to take ownership of work, have real business impact, overcome obstacles and take it through to completion, working as part of this team and collaborating with a much bigger community of developers sharing the technology and code base
Work with management to determine and understand Key Performance Indicators, Service Level Agreement Metrics
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
Drives development and adherence with Service Level Agreements (SLAs) for the unit
Assures Operations Run Book and other knowledge management documents are up to date
Drives the implementation and adherence to incident, problem, and change management processes
Works with Change Management/ Release Managers on the evaluation of change events
Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
Develops and maintains process and procedure documentation (knowledge management)
Hands-on Support Manager & day to day management of the Application Support staff in the region
Develops and distributes performance metrics for core services and reporting for the unit
Ready to work in shifts starting as early as 6AM
Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
Ability to multi-task /change focus quickly
Strong problem solving skills and ability to make swift, sound judgments
Strong knowledge of relevant applications and development of life cycles
Ability to pass parameters to a Control M job (Auto edit/set variables)
Good analytical and problem solving skills that are coupled with strong communication
Proven ability to be effective under pressure and willing to take personal responsibility and accountability
Strong leadership skills and ability to influence across multiple job families
Flexible and adaptable to quick changing environment(s)

8 Applications Support Lead resume templates

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At least 10 years organizational management experience, managing teams of equivalent size
At least 10 years experience working with global and diverse teams
At least 10 years leadership skills, drive for continuous improvement
At least 10 years experience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components
Excellent communication skills, particularly verbal skills
Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-headed and composed
Ability to attract, develop and retain talent
Application Development background a plus

Applications Support Lead-risk Finance Technology Resume Examples & Samples

Bachelor's degree in Computer Science or related technical or business area
WebLogic — Application Server experience/administration
Strong technical documentation skills
Business Continuity/Disaster Recovery — Familiarity with approaches & procedures
Solid project management skills, especially in a cross-functional environment
Experience working in a relational database environment (e.g. ORACLE, DB2)
Knowledge of application/tool/infrastructure log management function
Understanding of business process reengineering and business modeling concepts, business systems development and analysis
Influence and negotiation skills

Applications Support Lead-risk & Finance Tech Resume Examples & Samples

Scripting & Configuration — UNIX shell or other system level scripting, SQL scripting
INFORMATICA — Application Server experience/administration
Ability to forecast IT Services based on business requirements and demand
Supports Disaster Recovery Tests
Aligns with business strategies, goals, and objectives
Assists in translating business requirements into proposed IT services & solutions
Develops and distributes performance metrics for core services
Designs & implements customer satisfaction surveys and measurements as assigned
Network — Familiarity with general network concepts/devices and troubleshooting techniques
Distributed systems — application servers, web servers, messaging systems, web-based systems
Development Process & Methodologies — Familiarity with software development life cycle
Business knowledge — Knowledge of financial industry, investment banking and its systems
Incident management skills and experience
Knowledge of Incident, Problem and Change Management processes and tools
Experience using SQL for support analysis and incident resolution
Effective communication, both phone and written correspondence, and the ability to generate documentation
An understanding that the position requires a resolution of the issue that occurs after-hours at times, requiring participation in an on-call rotation
Ability to multi-task and prioritize work effort
Solid experience in documenting requirements and technical specifications

Applications Support Lead, VP Resume Examples & Samples

Knowledge of MDS client applications
Technical appreciation of Web Based Technologies
Technical appreciation of Desktop Packaging Technologies
Technical appreciation of Database capabilities

Cib Tech Production Management Investor Services Applications Support Lead Houston Resume Examples & Samples

Managerial experience - expected to be able to manage and direct the work of others through
Special Expertise (technical or product) - show mastery of the area, delivered significant
Product/function knowledge (Operations only) - within current area of expertise is considered
Financial Performance
Technical Experience
Bachelor degree in Information Systems, Computer Science or a related field
4 - 7 years of work related experience in the IT field or an equivalent combination of education and work experience
Knowledge of Collateral Management would be beneficial but not required
ITIL Certification is beneficial but not required
Informatica Power Exchange strongly desirable
Business Objects experience strongly desirable
Strong UNIX knowledge required
UNIX shell scripting and/or Perl(advanced)
Experience with Oracle or other relational database including SQL, Stored procedures/views
Experience with Java technologies Java/J2EE
MQ Infrastructure exposure
Experience with system monitoring tools
Experience creating automation tools
Problem Solving Skills - natural inclination towards problem resolution
Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations
Partnership - Build relationship with Release Management, Application developer community and Infrastructure teams
Energy and drive are key factors along with the ability to multi-task
Drive to continuously improve the existing technical environment

Equity Derivatives Front Office Applications Support Lead Resume Examples & Samples

Support the EDG business function through provision of high quality L1 and L2 support to the business and stakeholders
Team management responsibilities for staff based in both London and Glasgow
Act as first point of contact for escalation and incident management for all incidents affecting EDG
Regular liaison with senior business leaders
Act as an escalation point at the weekends and out of hours
Previous experience in working within a L1 support environment
Past experience of managing a medium to large sized team
Drive continuous improvement across the CB application landscape
Coordinate weekly stakeholder sessions to review, analyze and improve services. Ensure that SLA's are continuously met or exceeded. Identify gaps in services and support
Act as the primary point of escalation and accountability for technology service delivery
Partner with Resource Managers, Distributed Computing technical staff, Database Management technical staff, and other stakeholder teams
Management of offshore-onshore coordination with service managers, higher management & key stakeholders to ensure continuity and smooth execution of offshore deliverable & focus on tasks at critical path
Weekly Service Delivery Reports & Monthly status reports (one per portfolio). Service Delivery reports include the details like Production failures and incidents, planned patch implementations, planned release status, Issues and risks, effort and schedule consumption. The Monthly status report include details at portfolio level pertaining to Issues and risks, Action Items and follow ups, Status of Major releases, Appreciations received by team, Effort and schedule consumption, detailed analysis of SLA status, Work assignment and Effort classification and analysis
No fear mindset – ability to move forward with objectivity, logic and savvy
Equal comfort with driving success within a direct leadership or matrix leadership situation
Feeling of personal accountability for all areas in scope. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
Understanding the technical environment - be familiar with the basic hardware and software building blocks of the environment. Need to be familiar enough to lead diagnostic discussions and help drive the technical teams to the root issue
Establishing & Monitoring the Processes for Issue Management, Change Management and Quality Management
Bachelor degree in Computer science /Electronics engineering
Minimum fifteen years of experience in Banking & IT industry
Minimum ten years of working experience with JPMC LOBs
Six + years experience working as project manager
Outstanding interpersonal & communication skills with experience across diverse teams - business and technical
Five + years experience successfully integrating onshore/offshore vendor partners into an optimal operating model
Five+ years of complex matrix program execution
Five + years experience of managing L1/L2 based Production & Non-Production support projects
Strong overall breadth of technology background with hands-on knowledge of multiple infrastructure components
High-priority in-flight P1 Incident management and communication skills
A solid understanding of the JPMC release & change management process, principles and methodologies
Exceptional leadership and staff development skills with prior team management experience
Strong understanding of overall technology industry trends
Experience with matrix team technology management/leadership
Highly skilled at systems analysis and review
Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
High awareness of current information security, control issues and trends
Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management
PMP or CSM is an additional advantage
Ability to blend strategic thinking and tactical delivery of solutions
Ability to work under pressure of multiple projects and deadlines
Ability and desire to work in a team environment
Problem Management and Root Cause Analysis for issues that impacted Production
Educating and training new team members and support staff on Production Assurance process
Seeking experienced individuals with Problem Management and Root Cause Analysis working on issues that impact Production
Qualified candidates will have experience educating and training new team members and support staff on Production Assurance processes and procedures
5-7 years of experience in a problem management or incident management role
Must have advanced troubleshooting skills, problem analysis and resolution skills
Experience with a broad range of client-server systems and applications, including hardware and software configurations, clustering technologies, complex storage technologies and multi-domain systems is a plus

Applications Support Lead-VP Resume Examples & Samples

Must have Bachelor's degree from an accredited college/university
8+ years of relevant technical experience required
Proactively supports knowledge sharing within the Application Service Delivery team
Experience in performant, large-scale system development in an object-oriented or functional language such as Python, Java, C++ or C#
Excellent interpersonal skills to interact confidently and credibly with business users, to understand and agree business requirements and their prioritisation
Team leadership experience or the willingness learn and to be a team lead
Follow-the-sun support model, experience working across multiple time zones
Business Continuity Testing Knowledge - Intermediate/Advanced
Technical Problem Resolution - Basic
Operational and incident support (L1/L2)
Code change deployment
Hygiene and patch management support
Application and performance testing
Certificate management
Batch process and capacity monitoring
Audit and security compliance
“Can Do” mindset – ability to move forward with objectivity, logic and savvy
Experience with a broad range of client-server systems and applications, including hardware and software configurations, clustering technologies, complex storage technologies and multi-domain systems
Windows / Active Directory
Unix / Keon / Unix scripting
Microsoft Excel / Powerpoint / Word / Sharepoint
SQL / Oracle connectivity
IIS / Websphere configurations
Application Load Balancing
Global and DR Pairs
Digital certificate life-cycle and installation
Confluence and SVN usage
Control-m batch operation
Operating system patching
Performance / capacity tuning
Backup/restore operation
15+ years of experience in Banking & IT industry
7+ years experience of managing L1/L2 based Production & Non-Production support projects
5+ years experience successfully integrating onshore/offshore vendor partners into an optimal operating model
5+ years of complex matrix program execution
High-priority incident management and communication skills
Strong monitoring, analytical and escalation skills
Strong debugging and trouble shooting skills
Strong technical documentation and organizational skills
Experience in supporting Web based applications
Ability to work on a shift rotation in a 24x7 support environment
Manages the application support personnel (employees and contractors) assigned for the team
Interacts with peer groups and other senior level executives as needed in delivering the objectives for the production operations unit assigned
Experience understanding Monthly performance metrics
Database: ORACLE, or SQL server and Database optimization
Programming languages: Java
UNIX/Linus administration skills
Database administration skills
Monitoring Tools (Geneos, Ausotsys etc) knowledge
Maven, Subversion, Jenkins, Sonar
Application Server : Tomcat
Java WEB Service, Soap
Bachelors degree in computer science, information systems or related field along with a minimum of 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents
8-12 years of IT management experience with background in application development and/or production support operational experience and Environment Management
Minimum of 3 years experience with help desk ticketing (such as Peregrine) and change control systems
Develop automation scripts/tools to perform regular tasks
Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives
Identify process simplification opportunities for overall reporting environment. Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency
Experience with Linux, hands-on experience with security or monitoring products like Wily, Geneos, ConQuest etc
Technical understanding of large enterprise environments
Functional understanding of database structures such as SQL and Oracle
Experience managing geographically distributed and culturally diverse work groups with strong team management
Strong execution focus, ability to push for progress, confidence to speak up/ push back and know when appropriate to escalate
Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
12+ years of past experience in electronic trading
Basic understanding of OOP concepts
Clear Database concepts
Sense of urgency while solving problems
Ownership attitude towards closing issues to completion
Disciplined approach to documentation of problems and maintaining FAQ
Ability to transcend geographic barriers and work with global teams persistently
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
10+ years of Application Development work experience throughout the entire project lifecycle
Proven experience in incident/problem management
Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process
Experience working with geographically distributed and culturally diverse work-groups
Primary role will be to be responsible for the technical support of five mainframe legacy applications
Take a lead technical role to drive the team toward process improvements and cost savings
Be able to resolve issues E2E through resolution and root cause analysis
Remove obstacles to facilitate the team’s success
Ensures all SLA and deliverables are met across all mainframe applications
Ensures knowledge share amongst the team and all team members are trained across multiple apps
Communicates clearly, is articulate and can lead meetings
Works independently of manager
Production support will be 7 x 24 hours, weekends and evenings are on-call
Be able to multi-task effectively to accomplish deliverables on a timely basis
4 – 6 year of IT systems/application support/development experience
Microsoft Excel, Power Point and word are required skills
Experience perform production readiness procedures
2 – 5 years experience with the following tools/languages; Cobol, JCL, Xpediter, Changeman, Endevor, IPAM, ITSM, SFTP, NDM, Syncsort, CA7, Zeke/Zebb, MQ, VSAM, ACF2, SAR
Experience creating or modifying job transfer JCL such as NDM, File Mover, SFTP
IT/Computer Science degree or equivalent work experience
JPMC Legacy standard & protocols knowledge is a plus
Windows knowledge is a plus
Business Analysis and/or Financial knowledge is an asset
Masters in Computer Science is a plus

Applications Support Lead-production Management Resume Examples & Samples

Interacts with peer groups, Director level executives and other senior level executives as needed in delivering the objectives for the production operations unit assigned
Ensures team complies with JPMC standards, regulations, and corporate requirements
Performs 1st and 2nd level support for application and platform incidents as needed
Builds and maintains strong relationships with JPMC technology teams and business partners to identify process improvement opportunities
Collaborates with JPMC technology teams and business partners to understand application functions and related downstream processing components
Ensures Business Continuity objectives are met
Oversees compliance with administrative practices and objectives
Creates working environments that supports cultural variability and utilization of global resources
A strong application development background with a solid understanding of development methodologies
ITIL Incident management life cycle skills and experience
Bachelors degree or educational equivalent
Minimum of 5 years relevant production support and incident management experience
Minimum of 1 years experience with help desk ticketing (such as Peregrine) and change control systems
Responsible to support process improvements to continuously improve the stability and performance of the applications
Identify system bottlenecks and opportunities for processing improvements
Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
Strong sense of ownership -Feeling of personal accountability for all areas directly or indirectly supporting the business/service area for which they are responsible. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
Leadership -Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed
Self Directed -Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders
Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
10+ years of professional experience in the field of information and technology
5+ years of experience in Data Management/ data warehouse
Experience in developing and designing of ETL methodology for supporting data transformations using Informatica /Ab Initio
Experience with Linux platforms, Unix Scripting
Experience in using BI tools such as Business Objects and/or Tableau
Knowledge of open source tools and utilities
Experience in leading teams
Experience with Hadoop and/or NoSQL technologies is a plus
Experience with High Performance Computing and/or Grid Computing is a plus

Linux SQL Applications Support Lead Resume Examples & Samples

Support applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
Maintain strong relationships with various other support teams as well as business users
Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the production management group
Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability
Support application release deployment activities into the production environment
Develop strong technical expertise in associated applications to understand the end to end transaction flows of applications across the production domain
Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure
Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support
Familiarity with the Unix and Windows Operating system and environment
Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications
UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
Database skills (Sybase, Oracle, ,MSQL) including SQL and Stored Procedures
Windows skills
Experience with application support peripherals a plus
Geneos, Autosys
Knowledge of java based application development a plus
Self starter with confidence to drive issues through to completion in highly pressured environment
Liaise between business and technical teams starting from requirements/design/solutions to implementation
As a Subject Matter Expert on Control-M batch automation and NDM transmissions advise/guide architecture and solutions team to select the right design
Review and provide feedback on architecture/design/requirements with multiple ongoing projects and releases
Support and maintain Control-M and NDM automation platform Infrastructure for Production and Disaster recovery
Provide solutions for ad-hoc/on demand problems involving production and non production issues with automation and infrastructure changes
Assess the work inflow, distribute and communicate technical considerations to the team effectively and ensure smooth and successful Production Delivery
Review work queue for new Control-M and NDM requests or enhancements to existing functionality
Ensure Control-M and NDM project requirements are sufficient, and if not, provide feedback to client with specific additional requirements to complete the activity
Review change requests and required dates for acceptance or collaborate with client for date recalibration
Create and Test Control-M jobs and NDM scripts in Non Prod environments before migrating to Production
Responsible for peer reviews of Control-M jobs and NDM scripts to ensure they meet Production standards and requirements
Review Incident (Peregrine) queue for incident tickets requiring L3 Control-M or NDM team involvement
Collaborate with production support teams (L1 and L2) to provide necessary information to document change for issue resolution
Update required documentation for Control-M/NDM processes and mentor less experienced peers on Control-M/NDM best practices
Minimum of 5 years experience using Control-M and NDM on Windows and Unix platforms (not mainframe)
Minimum of 5 years of windows experience, Unix Shell scripting and Windows Batch scripting
Minimum of 5 years of hands on experience on Unix system support
Minimum of 5 years experience using BMC Control-M technology and IBM Connect:Direct transmission protocol
Minimum of 2 years experience in Control-M Agent installation/configuration and NDM infrastructure
Bachelors degree in Computer Science and minimum 5+ years of experience with Control-M Automation and NDM transmissions
Ability to use/create Control-M calendars according to scheduling requirements
Ability to create new jobs in Control M on Unix and Windows platforms (not mainframe)
Ability to create Alerts/post processing according to requirements
Ability to create job dependencies
Experience with the Control M desktop and Enterprise Console (different versions)
Experience with how to troubleshoot and interpret sysout logs for Control-M issues
Solid understanding of the Unix and Windows environments
Understanding of File Watcher, AFT and File transmission process
Hands on experience with NDM/Connect Direct 4.4 on Windows and Unix
Experience in Visual Basic Scripting, Unix Shell scripting and Windows Batch scripting
Hands on experience on file transmissions using FTP, SFTP/SSH
Experience in integrating Batch scheduling and file transmissions using BMC Control-M and NDM
Knowledge and/or experience in Data center moves
Deliver and maintain effective support for data ingestion, replication and integration applications
Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
Maintain documentation against best practice policies to ensure knowledge retention and continuous learning. Establish runbooks
Design and deliver tools which will monitor and diagnose problems (dashboards, reconciliation, use of SPLUNK, custom build over other web monitoring utilities)
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams and business users and define/track remediation actions to close
Learn Cassandra and support deployment of DDL
Experienced resource manager with strong technical skills and a proven track record of service delivery on large, complex applications
Knowledge of DB2 and Cassandra and strong SQL skills required
Knowledge of message-based technologies such as MQ required
3+ years of experience in managing application support or development teams
3-5 years of experience in UNIX/Linux environment
Coordinates scheduling of personnel to ensure optimal and adequate shift coverage
Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
Coordinates completion of “Fire Drills” or other team practices that drive increased team capabilities and results
Experience using mainframe languages, tools & facilities: JCL, Changeman, Zeke, VSAM, Cobol, CICS, MQ, DB2, CA7, Endevor, and other TSO utilities
Experience with mainframe data manipulation utilities (ie, FileAid, EZTRIEVE)
Experience with NDM, MQ and FTP secure transmission protocols
Advanced knowledge of computing systems, systems development practices, support and troubleshooting
Experience with setup and tuning of application monitoring tools (Main View, BAM or similar)
Knowledge (documentation) management experience
Experience using a structured software development methodology in a large corporate or consulting environment
10 -15 years of IT management experience with background in application development and/or production support operational experience
5-7 years of Application Production Support Experience
Leading and guiding a team of support analysts regionally and partner with peers running regional teams
Manage SLAs with internal and external teams as well as 3rd party vendors
Implement continuous process improvement, including but not limited to, policy, procedures, production monitoring and business continuity (DR/HA/SR) activities
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
BA/BS required or equivalent experience
3+ years of experience in managing global application support teams
1-3 years experience in data analysis, PLSQL, and T-SQL
3-5 years experience in UNIX shell, Perl scripting
1-3 years experience working with Websphere MQ platform
Experience working with Messaging systems using JMS is a plus
Experience working in financial services industry particularly in Consumer Banking area is a big plus
Must be very detailed oriented and very organized
Communicates openly and effectively in a manner consistent with the audience
“Can do” attitude, which can identify problems, take ownership, and provide solutions
Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
Troubleshoot technical issues (FAST, Tomcat, Apache, Weblogic, Peoplesoft, Oracle, OS related, etc..) or escalate and work with appropriate technology teams to provide solutions
Support Sustained Resiliency, Disaster Recovery, and High Availability events
Understand application code, work flow and business usage of application
Understand the impacts of application based on seasonality of critical applications
Reduce escalations to Level 3 based on incremental learning about applications
7+ years of relevant Information Technology experience with
Masters Degree in Engineering
Proven experience in incident/problem
Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
Technical knowledge including: SQL-Sybase and Oracle, Server - Wintel, Web logic, FAST, UNIX
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert
In depth Functional knowledge of the application(s) supported and interdependencies
Database administration including tuning, altering and creating new tables as needed
Ability to determine the priority and impact of issues and prioritize and act accordingly
Ability to communicate with both technical and non-technical customers and vendors
Must be able to tolerate frequent interruptions and simultaneous projects
Bachelors degree in a Computer Science related field or 5+ years of progressive data center operations/technical support experience in an HP Non-Stop environment
Minimum 5+ years HP Non-Stop/Tandem experience in a production environment
Minimum 3+ years Pathway, Non-Stop SQL, TACL, Net-batch, OSS, Oracle, SQL and Visual Inspect experience
Able to communicate clearly with internal customers in a non-technical manner
Work closely with external vendors and service providers
Bankcard processing related experience
Tandem programming experience
Own thematic resolution of incidents caused by Changes. Finalize and drive rollout of the Critical Care Process across CIB Application Development and Production Management teams; design and rollout other change-related tactical/strategic improvements
Manage monthly thematic reviews; execute analysis and research to identify thematic issues, uncover true root cause and prioritize problems for CIB resolution
Own resolution of other thematic issues from analysis through implementation and closure
Design and implement sustainable solutions to both tactically and strategically solve thematic issues
Drive solutions by articulating value and influencing the CIB technology organization to adopt and implement proposed solutions
Partner with technical SMEs to ensure that proposed solutions viably resolve issues and can be implemented
Establish and implement standards and best practices to improve root cause analysis and action item quality for all incident RCAs
Participate in process improvement to ensure the problem management function continues to advance up the maturity curve
Actively design and manage personal improvement plan to set and meet individual performance goals
A minimum of 5 years experience in Technology, Application Development and Infrastructure
Strong data analytics skills and ability to consolidate data from multiple sources to communicate facts and solve poorly defined problems
In-depth knowledge and understanding of Problem Management practices, skills and tools
Broad understanding of technology frameworks across mainframe, midrange and distributed
Strong oral and written communication skills, ability to communicate with senior Technology management
ITIL training and certification preferred
Committed to process improvement, LEAN and/or Six Sigma training a plus
Minimum BS degree in Computer Science or Equivalent work experience
Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
Experience in Oracle, and SQL server databases is a plus
Knowledge of windows server, active directory, group policy, OS
Strong global team member, interaction with staff and clients to achieve business goals
Intense personal commitment to mission, values, and goals of the organization

Applications Support Lead-ctl-m Resume Examples & Samples

Apply software design and development principles toward the implementation of scheduling integration
Use effective research, solution analysis, concise documentation, effective written/verbal communication and problem solving skills
Assist during DR testing of services
Identify & Implement best practices
Drive continual improvement initiatives
Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
Bachelor's degree in a computer related field and/or financial/accounting related field and a minimum of 2+ years software development/support experience
Minimum of 2+ years of experience developing/supporting application with one or more of the following languages: PERL, Ruby, C, C++, Java, PL/SQL
Ability to convert requirements from multiple sources into production quality applications with limited supervision
You must also be self-motivated, results driven and able to effectively contribute in a team environment
Provide Incident support upon escalation and drive problem resolution
Provide input to Service Strategy
Continual Process Improvement across the application portfolio
This position will be focused on proactive analysis to drive down outage minutes, improve recovery time, improve monitoring and reduce time to engage
Interface with Level 1, Development and Operations to understand known issues & implement proactive monitoring solutions and diagnose performance & stability
Work with all areas of the corporation to identify, understand & adopt monitoring solutions as needed
Provide escalated ticket/incident management for CCT supported applications
Participate in defect management, issue tracking/trending
Work with the vendor on any support cases to seek out and test resolutions
Ability to learn new products and technologies outside of background experience
Support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
Strong proven Monitoring experience (Tivoli, SPLUNK, APICA, and APPDYNAMICS)
Strong proven experience as a Subject matter Expert or Lead in IT operations, software support, and projects
Strong proven experience in formal incident and problem management
Experience with escalated ticket management
Web support, IIS, Tomcat, and/or Apache is a Plus
Database (Oracle, Windows SQL) & SQL experience is a Plus
Accountable and responsible for the quality of support services delivered by the GID Operate Support Team
Hands-on Support Manager & day to day management of the Application Support staff in the region
Manage and drive major incidents for GID applications
Develop strong relationship with key business and IT stakeholders and become their trusted partner
Drive continuous improvement initiatives to reduce operational costs
Exploring new technologies to optimize the delivery and reliability of automation
Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
Bachelor Degree preferably from premier institute, preferably in IT or Banking
Preferably 10-15 years of experience in managing production support services / teams
Experience in owning and driving strategic initiative to improve service quality and cost efficiency
Strong experience in managing stakeholder expectation, timely communication and service management
Sound knowledge of ITIL processes and service delivery management
Ability to prioritize and deliver tasks against agreed timeline
Excellent analytical, problem solving and decision making skills
Excellent written and verbal interpersonal communication skills
Strong influencing, collaboration and relationship building skills
Proven track record of working in a multi-task, international environment with an ability to work effectively cross border
Solid experience working in Linux or Windows Applications
Experience working on App & Web servers like Apache, Tomcat, WebLogic, IIS etc.,
Experience in Administering, Configuring and Supporting Nagios, Splunk or any other monitoring tools
Experience in any Scripting (Shell, PERL, Batch, VBScript or PowerShell etc.,)
Provide ongoing support of applications and systems at agreed service levels
Implement monitoring of the certification environment and take corrective actions as required
Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion
Perform trending on ticket volumes to identify areas for improvement
Coordinate certification platform upgrades with the Development and Infrastructure teams
Work with the Release Management/Database Administrators to deploy software releases in the Certification environment
Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list
Maintain knowledge base of known defects and issues
Ensure that all changes are processed according to Change Management policies and procedures
Coordinate new product offerings into the environment; build out of hardware; interfaces
Be engaged with client discovery sessions; work with technology on code deliverables if applicable
Minimum 3+ years PowerMart Informatica skills
Minimum 3+ years Oracle SQL skills
Minimum 3+ years technical research and analytics skills
Experience in PowerMart/Supporting ETL processes that read from and writes to different databases desired
Experience with Control-M scheduling tool
Strong database skills and understanding of SQL programming
Strong communication skills (written and verbal) to be able to communicate at all levels
Comprehensive analytical skills in order to aid in trouble shooting and problem solving
Proven leadership experience in managing large cross-functional teams and the flexibility to influence people at a variety of levels internally and externally
Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training
Participate in occasional weekend support and testing around key deployments and business continuity exercises
5+ years working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
Strong communication skills both written and verbal
Logical, able to think outside the box
Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Client Onboarding , Document Management , Account maintenance
To enable an effective response to off-hours incidents a call-out rota in maintained across the wider team. The
Managing Incident and service requests (SR) queues of critical IT Applications, prioritizing and triaging the tickets
Closely work with business users, support team and development teams in providing solutions to the
Issues and serve the service requests as per company’s standard SLAs/Turnaround Times
Identifies continuous improvement opportunities, and drive solutions to improve productivity & efficiency of business applications in collaboration with technology and business partners
Closely works with infrastructure support and application hosting teams in getting unplanned application downtime incidents and root cause analysis
Takes ownership and communication for escalated issues
Coordinates escalation to appropriate technical, professional and service stake holders
Responsible for sending status reports, providing required support related management information for steering committee and management meetings
Responsible for time management of the team, coaching & development, and performance management of the reporting team members
Bachelor’s degree in Information Technology or related area preferred
Minimum of 8 years AMS (Application Maintenance Services) /application support experience with at least 2 years in similar Lead role
Support planning and SLA management
Hands on experience in standard ticket management tools/applications such as BMC Remedy, MS Dynamics CRM, ServiceNow, etc
Excellent understanding of Service Levels/TAT and understanding of support analytics
Deep understanding of Application Support Process and software development lifecycle (SDLC)
Familiarity with .Net technologies and web applications architecture
Should be open to travel on short notice
Minimum 10+ years of applications production support/application development work experience
Self confident, self directed, and ability to work with various levels of staff and management
Application Development
IT Risk Management
Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management, and the customers
3+ years of experience in managing regional application support teams
3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
1-3 years experience in data analysis/ SQL
Experience working in financial services industry supporting mission critical applications is a big plus
Leads other application support personnel (employees and contractors) assigned for the team
Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
Supports design and development work of team resources as assigned
Performs design and development work as assigned
2-3 years of application production support leadership experience
Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)
7-10 years of IT management experience with background in application development and/or production support operational experience
Demonstrate creativity, innovation and high performance
3-5 years of hands-on experience in Production Support
5+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
5+ years experience with UNIX/Linux environment
3-5 years of hands-on experience in data analysis/ SQL
3-5 years experience in UNIX shell, Perl, Python, or similar scripting languages
Strong knowledge of Splunk and WILY is a plus
Experience with scheduling tools like Autosys/Control-M is a plus
Must have “Can do” attitude which can identify problems, take ownership, and provide solutions
Establish best practice for application support methodology and processes, including support roadmaps, processes and technical documentation
Developing staff work plans and schedules, setting priorities, soliciting input, providing direction, mentoring and managing performance, setting performance goals, and ensuring high quality customer service and on-time delivery of agreed deliverables
Work collaboratively with other IT management to define solutions for complex resourcing and support challenges
Perform analysis of, and make recommendations for the improvement of existing information systems and perform ongoing reviews of new technologies and industry standards
Contribute with new ideas / processes that will improve workflow and efficiency
Launch new forms of services to support customers wherever they are mobile, phone, video, chats, email, social media, apps, or any other channel
Identify, define and develop key measurements and develop the process to collect metrics for monitoring
Produce and review reports demonstrating the overall health of the supported applications
Provide cost metrics for the services provided, and establishing Service Level Agreements (SLAs) for the services provided
Provide business impact analysis and communicating the impacts to management
Provide non-technical and technical expertise and end-user support via telephone, email or in person; inputs, updates, and closes support tickets; escalates issues appropriately to ensure timely resolution; monitors support activity to identify trends or emerging issues and recommends solutions
Serve as part of the escalation path across the tiered approach for customer support issues and proactively follow-up with unsatisfied customers to ensure issue resolution and customer satisfaction
Lead and execute small to medium sized projects related to the business application objectives
Create documentation and departmental knowledge-based articles
Be a team member of the IS ServiceNow governance team
Bachelor’s degree in Computer Science/Software Development, Computer Information Systems or equivalent
3+ years of experience in an Applications Support Supervisor role supporting custom applications and ERP systems
Skilled in being a strong team player, i.e.; flexible, collegial, and enthusiastic
Thrives in a fast-paced environment with multiple project assignments
Infor XA/Mapics experience
Prior technical / applications development experience
Experience managing large and matrix teams, preferably at large organizations
Ownership of all issues that are raised to team, through to closure regardless of which team or Vendor ultimately resolves the issue. Raise defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to validate any reports issues/ad hoc requests to run business reports
Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
Perform Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
Be proficient in server side process management and configuration and be able to do Production deployments
10 years of total experience
3 years of lead experience
Knowledge of Web based applications / architecture (Certificates, IIS, Web Services)
Excellent interpersonal skills, team player
Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
Results oriented and highly flexible
Must possess the ability to quickly adapt to new systems
Oracle SQL, Sybase
Application Server like Tomcat and Middleware like MQ
Knowledge of relevant business such as Reference Data within Investment Bank
Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities, Corporate Action, fund accounting, clearance or the organisations that use these services

L Applications Support Lead Resume Examples & Samples

Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
Support Production Releases and High Availability events
Knowledge of queue technologies, such as MQ/JMS
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
Drive Release Automation and Manual task reduction
To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/Conquest, EPV and ITSM)
To lead Critical Site Tests for supported applications
12+ years of experience preferred
Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
Application Support and Monitoring: Monitor infrastructure, servers, middleware, databases, and batch jobs
Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc…
Troubleshoot environment, data control and operational issues
Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Assist Level2 operations team with setting up monitoring and bridging the gaps in current monitoring setup
Incident Management: Coordinate incident management coverage, to ensure appropriate coverage and call facilitation, coordination and communications during critical outage situations
Problem Management: Provide expertise and support during critical incidents, interfacing with all impacted groups
Hygiene and Capacity Maintenance: Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as required
Applications require 24x7 monitoring of web applications (CTSI etc…)
7+ years of relevant Information Technology experience
5+ years with web technologies with a strong focus on Web application servers (java and .net)
Knowledge of AppDynamics, Apica, Topaz, Tivoli, Tomcat, Apache
Strong Oracle skills (SQL/PL-SQL) and Unix skills
Ability to provide 24/7 on-call support (ability to work on-call nights/weekends as needed)
Informatica and AutoSys skills
Ability to advise on options, risks, and any impacts on other processes or systems - Shell Script, Perl, VBA, Java, Business Objects
Knowledge of one or more vendor products
Experience working with cross line of business teams, Outside Service Providers and Partner Organizations
Ability to work in a fast dynamic environment with the ability to handle multiple tasks simultaneously

Related Job Titles

• Effectively resolved first line application queries for over 150+ clients on a weekly basis.
• Improved ticketing resolution time by 25% by applying strategic problem-solving techniques.
• Worked closely with development teams to address and rectify complex application issues, enhancing application reliability by 30%.
• Ensured 95% of customer SLAs are consistently met through diligent tracking.
• Coordinated with the Product Manager to provide specification support for future development, facilitating the delivery of 10+ product updates.
• Handled 200+ customer queries weekly, maintaining a high customer satisfaction rate of 98%.
• Contributed to UAT and live environment testing, identifying and rectifying errors for robust software performance.
• Supported the implementation of 5+ major software updates, ensuring seamless transition and minimal downtime.
• Prepared comprehensive training materials that have raised new-user competency by 35% over a quarter.
• Set up UAT and Live environments for 10+ new customers.
• Reduced resolution times by 30% through optimizing support protocols.
• Administered customer environments in line with solution requirements, ensuring flawless user experience.
• Assisted in release testing and troubleshooting, enhancing product stability by 40%
• Coordinated with the Project Manager in customer project reviews, aiding in smooth project to operations transition.

5 Application Support Analyst Resume Examples & Guide for 2024

Your application support analyst resume needs to emphasize your troubleshooting expertise. Demonstrate your ability to quickly resolve technical issues to maintain smooth application performance. Showcase your knack for customer service on your resume. Your proficiency in translating complex technical language into user-friendly terms is vital for effective user support.

All resume examples in this guide

Traditional

Resume Guide

Simple guide to your application support analyst resume format.

Designing your application support analyst resume experience to grab recruiters' attention

How to create an impactful Application support analyst resume skills section

Optimizing the education and certification sections of your application support analyst resume, crafting the application support analyst resume summary or objective: a blend of achievements, aspirations, and uniqueness, four additional sections to consider for your application support analyst resume, key takeaways.

Application Support Analyst resume example

A common resume challenge faced by Application Support Analysts is demonstrating the ability to handle complex technical issues in a highly pressured environment, effectively translating this hands-on experience into clear, concise, and compelling resume content. Our guide can assist in overcoming this challenge by providing targeted advice on how to craft impactful situation-action-result (SAR) statements, which allow you to succinctly showcase your problem-solving skills and the positive impact of your actions within past roles.

Dive into our concise guide to learn how to:

Show your application support analyst career's brightest moments through your resume's summary, objective, and experience sections.
Explore top-notch application support analyst resume examples to understand how to distinguish yourself from other candidates.
Identify the most sought-after application support analyst skills and certifications in the industry.
Design a structured yet unique resume layout.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Consider incorporating design elements like icons or charts to enhance your resume's visual appeal and readability. But remember, the key is subtlety; don't let design overshadow content.

Essential application support analyst resume sections for a comprehensive overview:

Header: Enables recruiters to swiftly access your contact details and peruse your latest work portfolio.
Summary or Objective: Offers a snapshot of your career milestones and aspirations.
Experience: Demonstrates alignment with job prerequisites and highlights your tangible contributions.
Skills: Captures the full spectrum of your expertise, making you a compelling application support analyst candidate.
Education & Certifications: Bridges potential experience gaps and underscores your dedication to the field.

What recruiters want to see on your resume:

Experience with specific software, systems, or platforms relevant to the role. This could include ticketing systems, monitoring tools, and databases.
Problem-solving and troubleshooting skills which are crucial in responding to and resolving application-related issues.
Knowledge of ITIL or other industry standard methodologies for IT service management.
Exceptional communication and customer service skills, especially as it relates to technical explanations to non-technical users.
Evidence of ongoing learning and certification, such as Microsoft Certified: Azure Administrator Associate or AWS Certified SysOps Administrator, indicating a commitment to keeping up with advancements in the field.
Resume Layout

Designing your application support analyst resume experience to grab recruiters' attention

For the application support analyst position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

Feature roles most relevant to the application support analyst job you're targeting.
Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the application support analyst role.
Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the application support analyst resume samples below to see how top professionals present their experience.

Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues.
Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a 30% reduction in application downtime.
Implemented proactive monitoring tools, reducing system failures by 20% and improving overall system stability.
Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
Led the successful migration of a critical application to a new platform, minimizing disruption and ensuring seamless user experience.
Collaborated with development teams to prioritize and implement bug fixes, resulting in a 15% reduction in customer-reported issues.
Performed root cause analysis and implemented preventive measures, reducing recurring incidents by 25%.
Participated in regression testing and quality assurance activities to ensure software reliability and adherence to specifications.
Provided first-line support for a portfolio of business-critical applications, addressing user inquiries and resolving technical issues.
Collaborated with vendors to implement system upgrades and enhancements, ensuring optimal performance and functionality.
Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams.
Contributed to the creation of a knowledge base, documenting known issues and solutions for efficient troubleshooting.
Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime.
Supported users in configuring and customizing commercial software applications, ensuring alignment with business requirements.
Collaborated with clients to gather and analyze software enhancement requests, translating them into actionable development tasks.
Assisted in the design and implementation of software integrations, improving data flow and synchronization between systems.
Developed SQL queries and scripts to extract, manipulate, and analyze data, supporting reporting and decision-making processes.
Facilitated user acceptance testing and conducted training sessions, resulting in smooth software deployments and user adoption.
Providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.
Collaborating closely with development teams to reproduce and investigate software defects, driving timely resolutions.
Leading the implementation of automated monitoring solutions, reducing incident response time by 40%.
Mentoring junior support analysts, facilitating their professional growth and enhancing team performance.
Contributing to knowledge base articles and best practice documentation, promoting efficient support practices across the organization.
Provided application support for a diverse client base, addressing user inquiries and resolving technical issues via phone and email.
Developed and maintained comprehensive incident tracking and resolution system, ensuring accurate and timely record-keeping.
Collaborated with development teams to test and deploy new software releases, ensuring smooth transitions and minimal disruption.
Conducted performance tuning and optimization of database queries, resulting in a 25% reduction in application response time.
Participated in customer-facing meetings to understand business requirements and provide tailored technical solutions.
Provided comprehensive support for enterprise resource planning (ERP) systems, troubleshooting complex technical issues.
Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring seamless operations.
Assisted in the development and execution of test plans and scripts for ERP module implementations.
Supported end-users in training sessions and workshops, facilitating their adoption of ERP functionalities.
Contributed to continuous process improvement initiatives, streamlining support procedures and enhancing customer satisfaction.
Provided technical assistance for web-based applications, resolving user-reported issues and escalating complex cases as necessary.
Collaborated with development teams to reproduce and debug software defects, ensuring timely resolution.
Developed and maintained troubleshooting guides and knowledge base articles, enabling efficient issue resolution.
Assisted in the creation and execution of test plans for new application features and enhancements.
Contributed to process improvement initiatives, optimizing support workflows and enhancing customer satisfaction.
Provided application support for a suite of financial software products, addressing inquiries and resolving technical issues.
Collaborated with clients to gather requirements and customize software configurations, ensuring optimal functionality.
Led the successful migration of a major client to the latest software version, resulting in improved performance and increased client satisfaction.
Developed SQL queries and reports to extract and analyze financial data, supporting decision-making processes.
Conducted training sessions for end-users, empowering them to utilize software features effectively.
Provided technical support for mobile application platforms, assisting users in troubleshooting and resolving issues.
Collaborated with development teams to identify and resolve software defects, ensuring high-quality user experience.
Performed rigorous testing and quality assurance activities, including load testing and compatibility testing on various devices.
Developed user guides and documentation, simplifying user onboarding and reducing support inquiries.
Participated in regular team meetings to discuss emerging issues and share knowledge with colleagues.

Quantifying impact on your resume

Include the number of applications or systems you have supported. This shows your capability to handle multiple tasks and manage complexity.
List the number of software bugs or issues resolved, which indicates problem-solving skills and efficiency.
Quantify the percentage improvement in system uptime or availability due to your contributions, demonstrating your impact on system stability.
Detail the number of users you've supported or trained, showing your ability to communicate and transfer knowledge effectively.
Mention the frequency of status reports or documentation you've produced as this demonstrates accountability and thoroughness.
Highlight any reduction in support ticket resolution time under your service, indicating efficiency and user satisfaction.
Showcase the size of the data sets you have worked with, illustrating your ability to handle large-scale data operations.
Note the number of process improvements or automations implemented, proving your initiative and drive for efficiency.

Building a application support analyst resume when experience is sparse

If you're light on relevant experience, consider highlighting:

Short-term roles or internships undertaken during your academic years.
Contractual roles, emphasizing their relevance and the outcomes achieved.
Alternative resume formats, such as functional or hybrid, that spotlight your skills.
Research roles, especially if they involved significant projects or if your contribution was pivotal to the project's success.
Resume Keywords
Resume Buzzwords

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the application support analyst role, it deserves a mention.

Recruiters always care about the skill set you'd bring about to the application support analyst role. That's why it's a good idea to cherry pick yours wisely, integrating both hard (or technical) and soft skills.

Hard skills are gained through studying, are certifiable, and it's impossible to do your job without them. All in all, they show your suitability for the technical aspect of the role.

Your soft skills are those personality traits you've gained over time and most often than not - outside of the workplace. Soft skills are more difficult to quantify but are definitely worth it - as they show how you'll fit and adapt into a new team environment.

How do you build the skills section of your resume?

Include up to five or six skills in the section as keywords to align with the advert.
Create a specific technical skills section to highlight your hard skills aptitude.
Read more about the culture of the company you're applying and cherry pick the soft skills you have that deserve a mention.
Make sure you answer the majority of the job requirements that are in the advert within your skills section.

A application support analyst's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the most often used ones on application support analyst resumes from our list:

Top skills for your application support analyst resume

Understanding of application lifecycle management

Knowledge of SQL and databases

Troubleshooting and debugging skills

Experience with ITSM tools like ServiceNow or Jira

Understanding of software development methodologies, e.g., Agile, Scrum

Technical understanding of operating systems, e.g., Windows, Linux

Knowledge of scripting languages such as Python, Shell scripts

Familiarity with cloud platforms like AWS, Azure

Knowledge of network protocols, firewalls, and VPNs

Understanding of ITIL framework

Problem-solving skills

Excellent communication skills

Teamwork and collaboration

Customer service orientation

Analytical thinking

Time management

Detail-oriented

Adaptability

Stress management

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education and certification sections can be game-changers on your application support analyst resume, showcasing your commitment to professional growth.

For the education section :

Highlight advanced education, noting the institution and duration.
If you're currently studying, mention your expected graduation date.
Exclude degrees that don't align with the job's requirements.
If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

Feature those directly relevant to the role.
Highlight recent and significant knowledge or certifications at the top of your resume.
Provide essential details like the issuing institution and dates for credibility.
Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

Cisco Certified Network Professional (CCNP), Cisco
Red Hat Certified System Administrator (RHCSA), Red Hat
AWS Certified Cloud Practitioner (ACCP), Amazon Web Services
CompTIA A+ Certification, CompTIA
Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium
Certified Information Systems Auditor (CISA), ISACA

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

Coursework on Resume
Major Minor on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a application support analyst resume

Dynamic professional with over 8 years' experience in application support. Exceptional technical acumen with proficiency in SQL, Windows Server management, and .Net applications. Proven track record of reducing downtime by 15% through preventive troubleshooting.
Exceptionally detailed-oriented individual boasting a 7-year stint in software development, now eager to leverage that knowledge in an application support role. Proficient in Python, SQL, and server monitoring tools. Successfully led the development of a key company product, improving efficiency by 20%.
IT specialist with 5 years' experience in network administration, seeking to translate those skills into an application support role. In-depth understanding of server infrastructure and ITIL processes. Recognized for resolving critical issues leading to 18% increase in system stability.
Data analyst with a 4-year tenure, keen to transition to application support. Strong grip on data management systems, SQL, and Python. Implemented a data-driven decision-making process, increasing operational efficiency by 10%.
Recent graduate with a Bachelor's degree in Computer Science, eager to channel my technical prowess in Python, SQL, and Java to thrive in an application support setting. My goal is to utilize my problem-solving skills to ensure seamless application operations and user satisfaction.
Passionate tech enthusiast pursuing a first step in the application support domain. Armed with a deep understanding of .Net framework and SQL, I am committed to using my strong troubleshooting skills to maintain and improve the performance of business-critical applications.

To give a fuller picture of who you are, consider adding these sections to your application support analyst resume:

Awards - to showcase your achievements.
Interests - to share passions outside of work.
Publications - to highlight your contributions to the field.
Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
The format and layout of your application support analyst resume should reflect your career experience;
Use the resume summary and objective to highlight your most prominent accomplishments;
Always be specific about your experience and consider what value each bullet adds to your application support analyst application;
Consider how your academic background and technical capabilities could further showcase your alignment to the role;
Your soft skills should contribute to your overall application support analyst profile - aligning your personality with your professional self.

Looking to build your own Application Support Analyst resume?

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Technical Support Resume Guide & Examples

Application Support Engineer Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Application Support Engineer Roles

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Application Support Engineer
IT Support Analyst
System Administrator

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Application Support Engineer Resume Tips

Application Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., application support engineer resume sample.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

This template shows an example of a application support engineer resume that can help you prepare a great resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your application support engineer resume in 2024, demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

Demonstrate technical programming skills through projects. - Application Support Engineer Resume

Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

IT Support Analyst Resume Sample

System administrator resume sample.

We spoke with hiring managers at top companies like Microsoft, Salesforce, and Oracle to understand what they look for in Application Support Engineer resumes. Here are some key tips they shared with us to help your resume stand out from the competition and land more interviews.

Highlight your technical skills

Emphasize your technical skills that are relevant to the Application Support Engineer role, such as:

Proficiency in SQL, Python, and Java
Experience with Salesforce, SAP, or Oracle applications
Knowledge of ITIL and Agile methodologies

Avoid simply listing your skills without context. Instead, provide specific examples of how you've used these skills to solve problems or improve processes. For example:

Developed a Python script to automate data migration, reducing manual effort by 80% and saving 20 hours per week.

Bullet Point Samples for Application Support Engineer

Quantify your impact

Use numbers and metrics to quantify the impact of your work. This helps hiring managers understand the value you can bring to their team. For example:

Provided application support to users
Managed incidents and service requests

Instead, quantify your achievements like this:

Supported 500+ users across 3 business units, maintaining 99% SLA compliance
Managed 100+ monthly incidents and service requests, reducing average resolution time by 30%

Show your problem-solving skills

Application Support Engineers need strong problem-solving skills to troubleshoot issues and find solutions. Highlight specific examples of how you've used your problem-solving skills to overcome challenges. For example:

Investigated and resolved a critical application performance issue impacting 200 users, identifying and fixing a database query bottleneck that reduced response times by 50%.

Avoid generic statements that don't provide insight into your problem-solving approach, like:

Troubleshot application issues
Solved problems for users

Demonstrate your communication skills

Effective communication is crucial for Application Support Engineers who work with both technical and non-technical stakeholders. Show how you've used your communication skills to collaborate with teams, explain complex issues, or provide user training. For example:

Created user guides and training materials for new application features, reducing support tickets by 25%
Collaborated with development teams to provide user feedback and requirements, resulting in 3 major UX improvements

Avoid simply stating that you have "good communication skills" without providing evidence.

Tailor your resume to the job

Customize your resume for each Application Support Engineer job you apply to. Review the job description and company website to identify key skills and requirements, then highlight your relevant experience and achievements. For example:

Application Support Engineer with 5 years of experience

Instead, tailor your summary to the specific job:

Application Support Engineer with 5 years of experience supporting Salesforce Sales Cloud and Service Cloud applications for enterprise clients. Proven track record of reducing support ticket volume by 30% through proactive problem management and user training.

Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. Include relevant certifications for the Application Support Engineer role, such as:

ITIL Foundation Certification
Salesforce Certified Administrator
Oracle Certified Associate (OCA)
AWS Certified Cloud Practitioner

List your certifications in a separate section on your resume, and include the year you earned each certification. This helps hiring managers quickly see your qualifications and expertise.

Writing Your Application Support Engineer Resume: Section By Section

summary.

As an Application Support Engineer, your resume summary is an optional section that can help provide additional context about your career journey and highlight key skills and experiences. While not required, a well-crafted summary can grab the attention of hiring managers and complement the rest of your resume. Remember, your summary should not simply repeat information already covered in other sections.

When writing your summary, focus on showcasing your most relevant qualifications for the Application Support Engineer role. Avoid using an objective statement, as these are outdated and focus on your goals rather than how you can benefit the company. Instead, use your summary to emphasize your technical expertise, problem-solving abilities, and customer service skills.

How to write a resume summary if you are applying for an Application Support Engineer resume

To learn how to write an effective resume summary for your Application Support Engineer resume, or figure out if you need one, please read Application Support Engineer Resume Summary Examples , or Application Support Engineer Resume Objective Examples .

1. Highlight your technical expertise and key skills

Your summary should showcase your technical skills and expertise relevant to the Application Support Engineer role. Mention your proficiency in specific programming languages, databases, and tools commonly used in the industry.

Experienced Application Support Engineer with expertise in Java, SQL, and Linux. Skilled in troubleshooting complex software issues and optimizing application performance.
Detail-oriented IT professional with a strong background in application support, including proficiency in Python, Oracle, and Agile methodologies.

Avoid using generic or vague descriptions of your skills:

Application Support Engineer with technical skills and experience in various tools.
IT professional with a background in application support and knowledge of programming languages.

2. Emphasize your problem-solving abilities and impact

As an Application Support Engineer, your ability to troubleshoot and resolve complex issues is crucial. Use your summary to highlight your problem-solving skills and the impact you've made in previous roles.

Results-driven Application Support Engineer with a proven track record of identifying and resolving application performance issues. Implemented proactive monitoring solutions, reducing downtime by 30% and improving user satisfaction. Skilled in collaborating with cross-functional teams to deliver high-quality support.

Avoid using cliché phrases or soft skills without providing context:

Problem-solver with excellent communication skills.
Team player with a strong work ethic.

Experience

Your work experience section is the heart of your resume as an application support engineer. It's where you show hiring managers how you've applied your technical skills to solve real-world problems and deliver value to your previous employers. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of hiring managers and help you land your next application support engineer role.

1. Highlight your technical expertise

As an application support engineer, your technical skills are your greatest asset. Use your work experience section to showcase your expertise in the specific technologies, programming languages, and tools that are most relevant to the job you're applying for.

For example, instead of simply listing your responsibilities, highlight specific projects or initiatives where you applied your skills to solve complex problems:

Developed and maintained custom Python scripts to automate application deployment, reducing manual effort by 50% and improving deployment speed by 30%
Troubleshot and resolved critical production issues with Java applications, collaborating with development teams to identify root causes and implement permanent fixes

By providing concrete examples of your technical abilities, you'll give hiring managers a clear picture of the value you can bring to their organization.

2. Use strong, industry-specific action verbs

When describing your work experience, use strong, industry-specific action verbs to convey your impact and responsibilities. Weak, generic phrases like "responsible for" or "worked on" don't effectively communicate your contributions.

Instead, use powerful verbs that are specific to application support and showcase your technical expertise:

Engineered, developed, programmed
Debugged, troubleshot, resolved
Optimized, streamlined, automated

Compare the following examples:

Worked on application support tickets
Triaged and resolved complex application support issues, ensuring 99% uptime for mission-critical systems

The second example is much more effective at conveying the candidate's expertise and impact in an application support role.

Action Verbs for Application Support Engineer

3. Quantify your impact with metrics

Whenever possible, use metrics to quantify your impact and achievements in your work experience section. Numbers help hiring managers understand the scope and significance of your contributions, and make your resume more compelling.

For example:

Managed a portfolio of 50+ applications, ensuring 99.9% availability and reducing mean time to resolution by 45%
Implemented new monitoring and alerting processes that reduced critical incidents by 30% and saved the company an estimated $500K in downtime costs

Developed and maintained a knowledge base of 200+ technical articles and guides, improving first-call resolution rates by 25% and reducing escalations to Tier 3 support by 40%

If you don't have access to specific metrics, you can still use numbers to provide context and scale, such as the number of applications you supported, the size of your user base, or the volume of support tickets you handled.

4. Showcase your career progression

Hiring managers love to see candidates who have consistently taken on more responsibility and progressed in their careers. If you've been promoted or taken on leadership roles in your previous positions, be sure to highlight that in your work experience section.

Application Support Engineer II, XYZ Company (2018-2021) - Promoted from Application Support Engineer I after just 18 months, based on strong performance and technical expertise - Led a team of 5 junior engineers, mentoring them on best practices and providing guidance on complex issues - Spearheaded the development of a new application monitoring platform, which reduced mean time to detection by 50% and improved overall system stability

By showcasing your career progression and leadership experience, you'll demonstrate to hiring managers that you have the skills and drive to take on more senior roles and make a significant impact on their team.

Education

Education is a critical section of your application support engineer resume. It demonstrates you have the necessary background and training for the role. Here are some tips to ensure you write an effective education section:

1. List your degree and major

Include your degree level (e.g., Bachelor's, Master's) and the specific major or concentration. If you have multiple degrees, list them in reverse chronological order.

Here's an example:

Master of Science in Computer Science University of California, Los Angeles, 2018-2020 Bachelor of Science in Information Technology California State University, Long Beach, 2014-2018

2. Highlight relevant coursework for entry-level candidates

If you are a recent graduate or entry-level candidate, you can boost your resume by listing relevant coursework under your degree. This shows employers you have specific knowledge applicable to application support engineering.

Coursework to highlight:

Software Development
Database Management
Systems Analysis and Design
Network Administration

3. Include noteworthy academic achievements

Did you graduate with honors, earn a high GPA, or receive any awards? Be sure to include those accomplishments to make your education section stand out.

Graduated summa cum laude
GPA: 3.8/4.0
Dean's List, Fall 2016 - Spring 2018

However, avoid listing achievements that aren't significant:

Participated in intramural sports
Member of the Anime Club

4. Keep it concise for experienced application support engineers

If you are a senior-level application support engineer, your work experience is more important than your education at this stage. Keep your education section brief, like this:

B.S. Computer Science, UCLA

Here's an example of what not to include:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: June 1995 Relevant Coursework: Intro to Programming, Data Structures, Operating Systems, Senior Capstone Project GPA: 3.4/4.0

Skills

The skills section of your resume is crucial for application support engineers. It's where you showcase your technical expertise and demonstrate that you have the right abilities for the job. Hiring managers and applicant tracking systems (ATS) quickly scan this section to assess if you're a good fit. Here are some key tips to write a strong skills section:

1. Tailor your skills to the job description

Read the job description carefully and identify the key skills required for the application support engineer role. Then, make sure to include those skills in your resume, using the same terminology as the job posting.

For example, if the job description mentions specific programming languages, databases, or tools, include those in your skills section:

Programming : Java, Python, C++ Databases : SQL, Oracle, MySQL Tools : JIRA, Splunk, Nagios

Avoid listing generic or irrelevant skills that don't relate to the job:

Microsoft Office Customer service Teamwork

2. Organize skills into categories

Group your skills into relevant categories to make them easy to scan. Common categories for application support engineers include:

Programming Languages
Operating Systems
Web Technologies
Tools & Platforms

Under each category, list your skills in order of proficiency. This helps highlight your top skills.

Programming Languages : Java (Expert), Python (Advanced), JavaScript (Intermediate), C++ (Beginner) Operating Systems : Linux, Windows, macOS Databases : MySQL, MongoDB, Oracle

Avoid creating too many categories or listing skills without any context. Stick to 3-5 key categories that are most relevant for application support engineering roles.

3. Focus on technical skills over soft skills

As an application support engineer, your technical skills are most important. Prioritize including specific programming languages, tools, systems and methodologies. Avoid listing soft skills like 'communication' or 'leadership' in the skills section. Demonstrate those through your work experience and achievements instead.

A poor skills section may look like:

Problem-solving Verbal & written communication Hardworking Quick learner

Instead, focus on hard skills and tools:

Java Linux Kubernetes Agile methodology Troubleshooting

4. Be mindful of applicant tracking systems

Many companies use applicant tracking systems (ATS) to screen resumes. These software scan your resume for specific keywords related to the job. If your skills section doesn't contain the right keywords, your application may be automatically rejected.

To optimize your resume for ATS, use the exact terms from the job description. For example, if the posting mentions 'Splunk,' include that term rather than a generic phrase like 'log management.' Avoid abbreviations or acronyms that the ATS may not recognize.

A skills section not optimized for ATS may get overlooked:

Object-oriented design Web apps Debugging

Instead, match keywords from the job posting:

Java JavaScript Tomcat JUnit Log analysis

Skills For Application Support Engineer Resumes

Here are examples of popular skills from Application Support Engineer job descriptions that you can include on your resume.

Application Support
System Administration
Windows Server

Skills Word Cloud For Application Support Engineer Resumes

This word cloud highlights the important keywords that appear on Application Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Application Support Engineer Skills and Keywords to Include On Your Resume

How to use these skills?

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Application Support Engineer Resumes

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Support Lead resume examples for 2024

A support lead resume should highlight a strong background in computer science and a fundamental understanding of the field. Employers look for candidates who excel in a variety of areas, including customer service, payroll, and infrastructure management. Additionally, experience in application support, troubleshooting, and problem management is highly valued. According to Curtis Welborn , a professor at Utah Valley University's Computer Science Department, "companies want people with a strong background in machine learning right now." However, it's important to develop a broad set of skills, as companies may shy away from hiring individuals who only specialize in one area.

Support Lead resume example

How to format your support lead resume:.

Use the same job title on your resume as the one in the job application for the Support Lead role.
Highlight your achievements in support, such as troubleshooting complex issues, automating processes, or improving customer satisfaction, instead of just listing responsibilities.
Keep your Support Lead resume concise and focused, aiming to fit it on one page, while still including relevant and important information.

Choose from 10+ customizable support lead resume templates

Choose from a variety of easy-to-use support lead resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your support lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level support lead resume example

Professional support lead resume example, resume tips to land the job:.

Choose work experience over a resume objective, especially if you want your resume to fit on one page. This is especially true for senior level support lead roles.'Recruiters prefer short, succinct bullet points that highlight your key accomplishments. Make it easy for them to understand your experience in 30 seconds.'Lead each bullet point with a verb such as 'Managed 'Improved or 'Implemented' to clearly demonstrate your contributions and achievements as a support lead.
'The field of information sciences and systems is rapidly evolving, with technology playing a significant role in shaping the future of support lead roles. Consider the impact of artificial intelligence, data science, blockchain, 5G, and broadband networks on the discipline.' ( Abdou Karim Jallow Ph.D. , Associate Professor, Slippery Rock University, Department of Information Systems)
'Support leads can find work opportunities in big cities beyond Silicon Valley such as NY, San Francisco, Seattle, Los Angeles, Pittsburgh, Atlanta, Denver, Colorado, Philadelphia, Chicago, DC, Charlotte, Houston, Boston, Dallas, and Minneapolis.' ( Abdou Karim Jallow Ph.D. , Associate Professor, Slippery Rock University, Department of Information Systems)

Support Lead resume format and sections

1. add contact information to your support lead resume.

Support Lead Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your support lead resume

Your resume's education section should include:

The name of your school
The date you graduated ( Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Support Lead Education

Support Lead Resume Relevant Education Example # 1

Associate's Degree In Liberal Arts 2006 - 2008

Monroe College Bronxville, NY

Support Lead Resume Relevant Education Example # 2

Bachelor's Degree In Computer Applications 1990 - 1993

The Art Institute of Pittsburgh Pittsburgh, PA

3. Next, create a support lead skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills ; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an support lead resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Top Skills for a Support Lead

Customer Service , 12.3%
Cash Management , 11.7%
Sales Floor , 6.7%
Other Skills , 61.8%

4. List your support lead experience

The most important part of any resume for a support lead is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of support leads" and "Managed a team of 6 support leads over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Developed and implemented procedures which resulted in increased efficiency and productivity.
Helped in implementing ITRS for a complete enterprise wide alert and severity based action platform for the application health.
Advanced metrics reporting for Management and Executive Teams to analyze and improve a new Enterprise-wide cash forecasting tool implemented during merger efforts
Directed weekly operations conference calls with Assistant Manager/Teller Operations Specialist on updated audit and operations procedures.
Coordinated hardware requests and assisted the client in translating application requirements into server and network requirements.
Used Assert statements to validate the response attributes and debugging the execution flow of the test steps using Groovy in ReadyAPI.
Developed script and performed Rest API testing using Selenium and Java for Regression testing, Sanity, & Smoke testing.
Implemented Data Driven automation test framework with Selenium WebDriver, Java, TestNG and Database as source of Test Data.
Conducted Manual testing, Test Validation, independently supported various QA Test Cycles and Production Cycles.
Participated in 1CD 9 to ICD 10 codes conversion Testing with Team of QA's on shore and off shore.
Designed and maintained the Test Cases for the CPS project stored and executed in HP ALM.
Worked with technical designers and architects to understand the requirements for a test environment setup.
Involved in Functional, System, Regression, Integration and User Acceptance testing using QTP.
Developed reusable Generic and Application functions using VB script test scripts for using in QTP.
Used Net meeting for training on mainframe due to test lead being located in another location.
Created mappings using transformations such as Source Qualifier, Aggregator, Lookups, Joiner.
Created and Scheduled Sessions and, run on time, run only once using Informatica Server Manager.
Involved in migrating data from Windows Server 2000 to Windows Server 2003 environment.
Developed data service modules to interact with the Database and integrated data services to interact with external Databases.
Experienced in Informatica PowerCenter 9/8.6.1/8.1.1 Installation on Windows and Linux environments.

5. Highlight support lead certifications on your resume

Specific support lead certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your support lead resume:

Project Management Professional (PMP)
Certified Management Accountant (CMA)
Certified Sales Professional (CSP)
Basic Life Support for Healthcare and Public Safety (BLS)

6. Finally, add an support lead resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your support lead resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common support lead resume skills

Customer Service
Cash Management
Sales Floor
Infrastructure
Technical Support
Process Improvement
Troubleshoot
Incident Management
Customer Satisfaction
Application Support
Direct Support
Customer Support
Strong Analytical
Technical Troubleshooting
Issue Resolution
Developmental Disabilities
Production Environment
Management System
Problem Resolution
Customer Issues
Technical Issues
Application Monitoring
Production Issues
Informatica

Entry level support lead resume templates

Professional support lead resume templates

Support Lead Jobs

Links to help optimize your support lead resume.

How To Write A Resume
List Of Skills For Your Resume
How To Write A Resume Summary Statement
Action Words For Your Resume
How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Application Support Analyst Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Application Support Analyst Resumes:

Monitor and respond to application alerts and notifications
Troubleshoot application issues and provide solutions
Analyze application performance and identify areas for improvement
Create and maintain application documentation
Develop and implement application testing plans
Assist with application upgrades and deployments
Work with developers to identify and resolve application issues
Assist with application security and compliance
Create and maintain application user accounts
Assist with application user training
Develop and maintain application reports
Provide technical support to end users

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Application Support Analyst Resume Example:

Implemented proactive monitoring and alerting system, reducing application downtime by 25% and improving response time to critical issues by 30%.
Collaborated with cross-functional teams to troubleshoot and resolve complex application issues, resulting in a 15% decrease in average resolution time.
Developed and implemented a comprehensive application testing plan, resulting in a 20% increase in application stability and a 10% reduction in post-deployment issues.
Played a key role in the successful deployment of application upgrades and deployments, ensuring minimal disruption to end users and achieving a 100% success rate.
Worked closely with developers to identify and resolve application issues, resulting in a 20% improvement in application performance and user satisfaction.
Assisted in maintaining application security and compliance, implementing security measures that led to a 30% reduction in security incidents.
Created and maintained comprehensive application documentation, improving knowledge sharing and reducing onboarding time for new team members by 20%.
Provided technical support to end users, achieving a 95% customer satisfaction rating and resolving 90% of support tickets within the agreed SLA.
Developed and maintained application reports, providing valuable insights to stakeholders and contributing to data-driven decision making, resulting in a 15% increase in operational efficiency.
Proactive monitoring and alerting system implementation
Cross-functional collaboration
Troubleshooting and resolving complex application issues
Comprehensive application testing
Application deployment and upgrade management
Collaboration with developers for issue resolution
Application security and compliance maintenance
Application documentation creation and maintenance
Technical support provision to end users
Application report development and maintenance
Knowledge of application performance improvement strategies
Data-driven decision making
Understanding of application stability measures
Ability to reduce application downtime
Ability to improve response time to critical issues
Ability to decrease average resolution time
Ability to reduce post-deployment issues
Ability to improve user satisfaction
Ability to reduce security incidents
Ability to reduce onboarding time for new team members
Ability to resolve support tickets within the agreed SLA
Ability to increase operational efficiency.

Top Skills & Keywords for Application Support Analyst Resumes:

Hard skills.

Troubleshooting and Problem Solving
Incident Management
Application Deployment and Configuration
SQL and Database Management
Scripting and Automation
ITIL Framework
System Monitoring and Performance Tuning
Change Management
Technical Documentation
Software Testing and Quality Assurance
Knowledge of Operating Systems (e.g., Windows, Linux)
Network and Infrastructure Understanding

Soft Skills

Problem Solving and Troubleshooting
Analytical Thinking and Attention to Detail
Customer Service and Relationship Management
Communication and Interpersonal Skills
Time Management and Prioritization
Adaptability and Flexibility
Collaboration and Teamwork
Technical Aptitude and IT Knowledge
Documentation and Reporting
Attention to Detail and Accuracy
Stress Management and Resilience
Continuous Learning and Self-Development

Resume Action Verbs for Application Support Analysts:

Troubleshot
Implemented
Collaborated
Investigated
Communicated
Prioritized
Coordinated

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Related Resumes for Application Support Analysts:

It support analyst, it support specialist, it systems analyst, it service manager, it support manager, desktop support specialist, system administrator.

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Application Support Analyst Resume Examples

Are you looking for a job as an Application Support Analyst? If so, you’re probably in the middle of building your resume. Crafting an effective resume can be a daunting task, but it doesn’t have to be. With this guide, you’ll learn how to write an Application Support Analyst resume that stands out and gets you noticed by hiring managers. We’ll review what to include in your resume, provide some examples and tips, and even suggest a few resume-writing services that can help you create a resume that makes a great first impression.

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Application Support Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Application Support Analyst with 8 years of experience managing the implementation, maintenance, and monitoring of software systems, providing 1st and 2nd line support, and working with customers to diagnose and solve technical issues. I have a strong technical background with a strong understanding of IT systems, web applications, and databases. I have excellent communication and problem- solving skills and I am available to start work immediately.

Core Skills :

Application support and maintenance
Software monitoring and diagnostics
IT systems and web application troubleshooting
Database management
Customer service and support
Problem solving and critical thinking
Documentation and report writing
Technical and non- technical communication

Professional Experience :

Application Support Analyst – ABC Inc. – 2017- 2021

Led the implementation, maintenance, and monitoring of software systems
Provided 1st and 2nd line support, and interacted with customers to diagnose and solve technical issues
Monitored system performance, identified and addressed any issues
Developed and updated technical documentation, user manuals, and SOPs
Collaborated with cross- functional teams to identify and resolve any technical issues

Application Support Technician – XYZ Inc. – 2013- 2017

Performed troubleshooting and maintenance of IT systems, web applications, and databases
Developed and implemented technical documentation and user manuals

Education :

Bachelor of Science in Computer Science – ABC University – 2010- 2013

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Application Support Analyst Resume with No Experience

Recent college graduate with significant knowledge in troubleshooting, software programming, and customer service. Passionate about technology and eager to obtain a role as an Application Support Analyst.

Strong technical knowledge in software applications
Highly organized and detail- oriented
Excellent problem- solving and analytical skills
Excellent communication, interpersonal, and customer service skills
Ability to work in a fast- paced environment

Responsibilities :

Monitor and assess performance of computer software applications
Provide technical support for software applications
Troubleshoot and resolve software application issues
Assist with the testing and development of new software applications
Document and track software application issues
Develop training materials and assist with user training
Provide customer service and answer customer inquiries
Keep up- to- date with software application trends and updates

Experience 0 Years

Level Junior

Education Bachelor’s

Application Support Analyst Resume with 2 Years of Experience

Dynamic and detail- oriented Application Support Analyst with 2 years of experience providing exceptional client service in a fast- paced environment. Proven expertise in troubleshooting complex software issues and providing user- friendly technical support. Able to quickly acquire new knowledge and develop successful strategies to resolve customer challenges.

Software Troubleshooting
Technical Troubleshooting
Client Service
System Configuration
User Support
Technical Documentation
Problem Resolution
Software installation
Network Administration
Investigated and solved user- reported issues with software applications
Performed software installations, configuration and troubleshooting
Developed system support documentation and user guides
Diagnosed, troubleshot and resolved technical issues
Performed system and application tests to ensure functionality
Assisted in the implementation of new software applications
Provided technical guidance and training to users
Monitored, managed and maintained network systems and applications

Experience 2+ Years

Application Support Analyst Resume with 5 Years of Experience

Experienced Application Support Analyst with 5 years of expertise in providing technical assistance and guidance to users. Proven ability to diagnose and troubleshoot software and hardware problems. Skilled in working with a variety of software applications and providing effective customer service to address user complaints. Possess excellent communication and interpersonal skills with the ability to interact with people at all levels.

Core Skills

Database Administration
Customer Support
Problem Solving
Documentation
Technical Writing
Diagnostics

Responsibilities

Provided technical assistance and responded to inquiries from internal and external customers.
Performed in- depth troubleshooting to identify root cause of software and hardware problems.
Resolved various issues on different levels such as software, network, and system.
Created and maintained user accounts and access privileges.
Performed system administration tasks such as software installations, upgrades, and patches.
Configured and maintained databases, applications, and systems in order to ensure optimal performance.
Assisted in the preparation of technical documents and user manuals.

Experience 5+ Years

Level Senior

Application Support Analyst Resume with 7 Years of Experience

Highly experienced and organized Application Support Analyst with 7 years of industry experience in providing effective support to ensure the stable performance of applications. Excellent problem- solving and critical thinking skills combined with a strong customer service focus. Possess a Bachelor’s degree in Computer Science and certifications in CompTIA A+, Cisco CCNA, Oracle Database 11i and CompTIA Linux+.

Expert knowledge of IT support and applications
Outstanding problem- solving and critical thinking skills
Proficient in the use of software tools and technologies
Excellent customer service orientation
Ability to prioritize tasks and work independently
Ability to work in a team environment
Excellent communication and interpersonal skills
Providing technical support and maintenance for applications
Resolving customer inquiries and requests in a timely manner
Testing and troubleshooting applications to identify and resolve issues
Collaborating with developers and engineers to resolve technical issues
Identifying root cause issues and recommending solutions
Monitoring the performance of applications and systems and making recommendations for improvement
Participating in the development and implementation of applications
Ensuring compliance with organizational policies and procedures
Preparing and maintain documentation related to applications and systems
Providing support for software upgrades, patching and system updates

Experience 7+ Years

Application Support Analyst Resume with 10 Years of Experience

Highly experienced and motivated Application Support Analyst with 10 years of experience in managing and troubleshooting applications, software, and hardware. Adept at providing technical support for clients, identifying and resolving system issues, and monitoring and upgrading applications. Possesses excellent analytical and problem- solving skills and is able to work collaboratively with colleagues, clients, and other stakeholders.

Application Support
Technical Support
System Troubleshooting
Application Maintenance
System Monitoring
Software Upgrades
Issue Resolution
Hardware/Software Installation
Team Collaboration
Client Support
Analytical Problem- Solving
Provided technical support to clients in using applications and resolving issues
Identified and troubleshot system and application issues and provided solutions
Monitored and upgraded applications on a regular basis to ensure optimal performance
Installed and configured applications, hardware and software to meet client needs
Collaborated with teams to effectively identify, analyze, and resolve system issues
Assisted with testing applications and software to identify and fix deficiencies
Provided training and assistance to clients in using and troubleshooting applications
Assisted with the development of new applications, software, and hardware systems

Experience 10+ Years

Level Senior Manager

Education Master’s

Application Support Analyst Resume with 15 Years of Experience

A highly experienced and motivated Application Support Analyst with 15 years of experience providing end- user support on various applications. Skilled in troubleshooting, improving, and supporting complex applications. Expert in creating and implementing solutions to minimize downtime and maintain a high level of system performance. Experienced in creating test plans, developing database queries, and performing system upgrades. Possesses the ability to quickly identify and solve application problems, as well as provide excellent customer service.

System Analysis
Troubleshooting & Problem Solving
Test Plan Development
Database Query & Maintenance
Application Performance Management
Application Enhancements
System Upgrades
Customer Service
Responding to service requests, providing troubleshooting and end- user support for applications.
Analyzing and improving existing applications to ensure optimal performance.
Creating test plans to ensure the proper functioning of applications.
Developing database queries to improve application performance.
Maintaining system security and reliability.
Performing system upgrades and enhancements.
Working with internal teams to resolve application issues.
Providing training and technical support to end- users.
Assisting with the development and implementation of application strategies.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Application Support Analyst resume?

A resume for an Application Support Analyst should include the following items:

Knowledge of operating systems, hardware, databases, and software applications
Troubleshooting experience and problem-solving skills
Technical writing and communication abilities
Project management and leadership skills
Ability to work independently and as part of a team
Ability to multi-task and prioritize workloads
Expertise in identifying and resolving application-related issues
Experience providing end-user application support
Experience in providing remote support to customers
Experienced in testing software applications
Knowledge of scripting and automation
Ability to understand business processes and how they relate to applications
Proactive approach to system maintenance and upgrades
Knowledge of ITIL best practices

What is a good summary for a Application Support Analyst resume?

A strong application support analyst resume should accurately reflect the skills and experience you have in the world of IT support and application troubleshooting. An effective summary should emphasize your expertise in resolving customer service issues, working with complex software systems, and managing end-user training. Your summary should also highlight your experience in providing technical support, debugging and troubleshooting, and maintaining application and system performance. Include specific examples of how you have successfully implemented and managed technical solutions, identified and corrected system issues, and provided excellent customer service. When crafting your resume summary, you should demonstrate your ability to work successfully in a fast-paced environment and showcase your technical skills and experience in an engaging and concise manner.

What is a good objective for a Application Support Analyst resume?

A good objective for an Application Support Analyst resume is to demonstrate expertise in providing technical support and maintenance services for software applications. A targeted objective should emphasize relevant qualifications and experiences, as well as any technical skills, certifications, and professional development related to the position.

Display expertise in troubleshooting, diagnosing and resolving software and hardware applications issues.
Highlight knowledge of operating systems, hardware, databases, and application software.
Prove experience in configuring and installing applications, software updates, and bug fixes.
Show proficiency in maintaining application systems and providing end-user technical support.
Demonstrate strong capabilities in monitoring application performance and conducting system maintenance.
Highlight experience in identifying and resolving software and hardware problems.
Show ability to document procedures and provide training to users.
Demonstrate excellent communication, problem-solving, and customer service skills.

How do you list Application Support Analyst skills on a resume?

When creating a resume for an Application Support Analyst position, it is important to highlight key skills that would make you successful in the role.

A resume should be tailored to the job that you’re applying for, so make sure to list the skills that are most relevant to the job.

Below are some of the skills to include when listing Application Support Analyst skills on a resume:

Database Management: Application Support Analysts must be comfortable working with MS SQL, Oracle and MySQL databases. Demonstrating the ability to create databases, maintain and optimize them is essential in this role.
Troubleshooting: Application Support Analysts should have excellent problem-solving skills and be able to troubleshoot quickly and efficiently.
Technical Support: Having a technical background and experience in providing support for hardware and software applications is important for this role.
Customer Service: Application Support Analysts often have to interact with customers and provide them with help and support. Good customer service skills are essential.
Communication: Strong communication skills are necessary to explain technical concepts to non-technical people.
Multitasking: Application Support Analysts must be able to juggle multiple tasks at once and handle a wide range of issues.
Documentation: Application Support Analysts should have experience creating and maintaining technical documentation.

By highlighting these skills on your resume, you will be able to show potential employers that you are a great fit for the role.

What skills should I put on my resume for Application Support Analyst?

When it comes to creating an effective resume for an Application Support Analyst position, you’ll want to make sure that you include any relevant skills that show you are a qualified candidate. Here are a few suggested skills to include on your resume:

Technical Knowledge: As an Application Support Analyst, you will be responsible for troubleshooting software problems and providing technical support. You should make sure to include any technical skills or knowledge you have related to applications, databases, operating systems, and software development.
Problem-Solving: It’s important for Application Support Analysts to be able to identify and solve problems quickly and efficiently. Make sure to showcase your problem-solving skills by highlighting any relevant experience you have in troubleshooting and resolving software issues.
Customer Service: As an Application Support Analyst, you will be working with customers to provide technical assistance and support. Be sure to include any customer service experience you have, such as providing support over the phone or in-person.
Attention to Detail: When troubleshooting software problems, it’s essential to pay attention to detail. Make sure to emphasize your ability to pay close attention to details when developing solutions.
Analytical Skills: As an Application Support Analyst, you will need to analyze and evaluate data to detect problems and identify areas for improvement. Showcase your analytical skills by highlighting any relevant experience you have in data analysis and process optimization.

By including these key skills on your resume, you can demonstrate your qualifications for an Application Support Analyst position.

Key takeaways for an Application Support Analyst resume

An Application Support Analyst resume should have a few key takeaways to make it stand out from the competition. These takeaways include highlighting your experience in troubleshooting applications, technical skills, and customer service experience.

First and foremost, it’s important to showcase your experience in troubleshooting applications. Application Support Analysts are responsible for troubleshooting and resolving technical issues with software applications and systems. You should highlight any experience you have in this area and discuss the challenges you’ve faced and the solutions you’ve implemented.

It’s also important to focus on your technical skills. Application Support Analysts must have technical expertise in various programming languages, databases, and operating systems. Be sure to include any programming languages, databases, and operating systems you’re familiar with.

Finally, you should highlight your customer service experience. Application Support Analysts are often the first point of contact for customers, so strong customer service skills are a must. You should include any customer service experience you have, such as responding to support tickets, phone support, or working with customers in person.

These are just a few of the key takeaways for an Application Support Analyst resume. By highlighting your experience in troubleshooting applications, technical skills, and customer service experience, you can give your resume the edge it needs to stand out from the competition.

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Support Team Lead Resume Sample

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Work Experience

Fully proficient in Key’s various loan systems
Drives remediation through an established understanding of the standard protocols, options and procedures based on GCSM’s overall remit such as monitoring incidents, first impact analysis and diagnosis of incidents relating to the infrastructure environment
Participates as a thought leader in automation, consolidation, and centralization projects aligned to the role’s remit. Maintains all activities and directives in accordance with EY’s compliance policies and IT Service processes to provide restorative actions within scope and aligned standards to maintain cost efficiency and operational readiness
Drives activities across IT as the single point of contact for an assigned EY business unit into the Converged Services Operations team to understand the specifics of each EY businesses’ service model including current service expectations, challenges and future directives
Drives the partnership with process owners and stakeholders in such areas as Business Aligned Infrastructure (BAI) teams in Service Portfolio Management (SPM) and others on observations to promote, execute and embed service improvement opportunities specific to the business’ service needs
In managing staff and mentoring individuals, acts in accordance with government and other specific regulations and procedures on such matters as the protection of privacy for an individual and specific directives on confidentiality in staff management aligned to each country in which staff are managed or domiciled as well as EY’s mandates with regards to managing people across nations
Taking line management responsibilities for a cell of Operation’s Support Leads & Real Time Analysts
Experience leading, supervising or managing a team
To become the expert in every process performed by the Costa Rica’s Marketing and Administrative teams
Language: Fluent in German and English with excellent Spoken and business written skills
IT: High standard of computer literacy, keyboarding skills and Ms-Excel data manipulation
Execute ‘red flags’ strategy and take appropriate action on high risk credits
Act as liaison between the Customer Service Coaches and the CSR’s with a “can do” attitude
Support and back-up the Customer Service Coaches as needed to support CSR agents
Handle call escalations, process refunds, answer questions with multiple CSR agents
Provide daily direction and communication to CSR’s to allow calls to be answered in a timely, efficient and knowledgeable manner
Maintain expert knowledge of the Nerium Software Systems, the Ticketing Process, the Compensation Plan, etc
Maintain information on changes, updates, alerts, etc
Ensure that all CSR agents have new or enhanced information and are speaking to the customers in a unified voice
Provides continual evaluation of processes and procedures and suggests improvements
Maintain the ability to take the voice of many and communicate accurate consensus back to upper management
Assist Coach with driving employee engagement, performance management and employee development
Customer Service Experience
Communicate clearly and professionally, both verbal and written
Manages the daily activities of specific projects overseeing timely completion
Assists management in work distribution, expedition and work plan development for team members
Participates in determination of feasibility, cost and time requirements and compatibility with current policies, procedures, and functions

Professional Skills

Possesses a knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions for analysis
IT experience Excellent Customer Service skills Executive Support background 3+ years as Team Lead or Supervisory experience
Strong analytical, troubleshooting, problem-solving skills, oral and written communication skills with keen attention to detail
Demonstrate excellent Leadership and Client Service skills through personal responsibility, accountability and teamwork
Strong business acumen, coaching and mentoring skills
Understand our customers’ needs through excellent questioning skills
Exhibit a speed to success through teaching associates the skillsets needed to effectively troubleshoot difficult technical issues

How to write Support Team Lead Resume

Support Team Lead role is responsible for customer, interpersonal, technical, analytical, leadership, coaching, training, analysis, english, word. To write great resume for support team lead job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Support Team Lead Resume

The section contact information is important in your support team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Support Team Lead Resume

The section work experience is an essential part of your support team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous support team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support team lead position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Team Lead resume experience can include:

Prior leadership or consultant experience in assisting associated and customers to utilize software effectively
Strong experience in effectively handling difficult customer and employee situations
Solid listening & spoken communication skills in English, German in addition an advantage
Professional experience of greater than 6 years and prior experience of managing a team is desirable
Demonstrable evidence & experience of managing an application portfolio, would suit an experienced desktop engineer
Strong communication skills, both written and verbal and ability to influence and negotiate at all levels up to and including senior management

Education on a Support Team Lead Resume

Make sure to make education a priority on your support team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Team Lead Resume

When listing skills on your support team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support team lead skills:

Communication Skills – Ability to communicate effectively both orally and in writing (including presentation)
Excellent computer skills including client services technologies and products to include workstations and mobile devices hardware and software
Strong diagnostic skills and a working knowledge of current technologies
Strong leadership and interpersonal skills with ability to gain cooperation of others
Strong communication skills, with a technical emphasis
Excellent verbal communication skills, courteous, customer oriented, able to visualize customer problems and able to deal with difficult customers

List of Typical Experience For a Support Team Lead Resume

Experience for technical support team lead resume.

Strong analytical, evaluative, and objective critical thinking skills
Analytical skills, with risk analysis / risk management experience desirable, but not essential
Operate effectively in a team environment with both technical and non-technical team members
Manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment
Strong Customer service and Vendor Management skills
Good man management skills; a people person who is able to help inspire and motivate start-up teams
Time Management – Effectively manage priorities and maximize use of time
Strong technical aptitude including demonstrated understanding of software technologies, system functionality, and data file processing

Experience For Customer Support Team Lead Resume

Superb coaching and mentoring skills.
Effectively teach associates how to respond to client calls, chats and cases regarding Solutionreach products while troubleshooting our software
Provide coaching and drive development across the team, ensuring technical skills and product knowledge is maintained in line with industry requirements
Experience in technical training, field sales, product support and/or consulting experience
Advanced MS office skills including Excel, MS Word and PowerPoint

Experience For Desktop Support Team Lead Resume

Microsoft Access, SQL, PowerShell, VBA programming skills
Strong working experience of MS Project & MS Office
Good experience of working in a fast paced 24/7 Network/Service Operations environment
Excellent knowledge and experience of Batch Jobs, Web Services, Application Event and Alert Monitoring
Manage a distributed team in North America while effectively collaborating with peers in our European and Asian offices
History of consistently meeting established individual performance objectives. Prior project management experience

Experience For Sales Support Team Lead Resume

Works with supervisor to develop employees’ skills, evaluates performance, provides feedback, and oversees resolution of employee relations issues
Effectively communicates project status to other IT organizations, peers, and management
Remarkable interpersonal, verbal and written communication skills
Basic computer skills including outstanding typing and 10-key by touch
Desktop support experience or equivalent combination of education and work experience
Formal experience or the proven ability to be able to lead teams within an IT setting
UNIX power user skills with ability to navigate around the system, core admin utilities would be an advantage
Advance interpersonal skills
Prior experience working in Equity Finance, Stock Lending, Derivatives, Index Arbitrage support functions

Experience For Application Support Team Lead Resume

Prior experience sponsoring Operational Excellence programs
Planning, assigning, and directing work, rewarding and disciplining associates, and effective conflict resolution
Maintaining and developing the team’s performance through effective KPI control
Experienced in taking ownership and delivering projects within a similar environment
Experience of supporting Enterprise Application Systems and an understanding of their architecture
Ensure associates complete proper troubleshooting while working with high priority remote servers hosted by Solutionreach, which contain customer data
Experience in Engineering, manufacturing, or sales support of complex application specific equipment
Provides assistance to team members, on the job training for new or less experienced analysts

Experience For Product Support Team Lead Resume

Manage workloads in a fast paced environment whilst maintaining an excellent standard of work
Proven success in a Client Service or technical/application support role with a passion for supporting a Software-as-a-Service (SaaS) client base
Team lead/supervisory related experience, preferably in a client-facing environment
Experience leading distributed technical support teams, preferably in a 24x7 environment
Coordinate with Business Effectiveness to develop and facilitate training
Experience of supervising an Application Support/Service team

Experience For Remote Support Team Lead Resume

Experience in both technical and leadership roles in an IT environment supporting bespoke line of business applications
Previous experience working with Independent Distributors
Ensure the support staff thoroughly tests any defects prior to moving the code to production
Use SAP/Master Control & TDS to verify version numbers, work order numbers and quantities needed on the batch record prior to issuing
Two or more years’ experience with system and application linkages to enterprise monitoring environments such as Solar Winds
Strong knowledge in performance management, customer service, and coaching techniques
Experience working across multiple geographic locations on a regular basis with both internal teams as well as cross-functional key partners
Provide leadership and focus to assure delivery of Alert validation and Case resolution
Monitor and drive the efficiency and effectiveness of the Incident Management process

Experience For Mainframe Application Support Team Lead Resume

Validate bugs & identify steps for consistent reproduction. Work with clients once issues are resolved to communicate fixes appropriately
Be a champion of world-class customer service – make every experience the highest quality!
Experience of IT service desk, helpdesk in a global corporate environment
Experience leading, supervising and developing others is advantageous
Demonstrable experience within IT testing & support/quality assurance

Experience For IT Operation Support Team Lead Resume

Proven ability to trouble shoot and problem solve in a logical manner
Proven ability to mentor others and deliver direct feedback
Proven ability to handle difficult client interactions
Lead and prioritize the Murex Application Support team’s work load
Experience in a hands-on application support lead/manager role
Forge a strong relationship with the L2 & L3 Application support teams and explore any “shift left” opportunities
Team Leads are subjected to strong metric based performance assessments
Be proficient and experienced in Windows workstation and server environments

Experience For Product Application Support Team Lead Resume

Develop and maintain effective working relationships with key personnel and contact center support in all departments and levels
Demonstrated commitment to problem solving and resolution
Progressively responsible job-related experience
Experience in Salesforce CRM system required
A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function

List of Typical Skills For a Support Team Lead Resume

Skills for technical support team lead resume.

Good communication skills with professional telephone manner and ability to deliver great customer experience
Good organisational skills with strong attention to detail
Good presentations skills to deliver technical training and customer support
Excellent business acumen, interpersonal and teaming skills
Effective people management and leadership skills
Proven time management and organizational skills with attention to detail in all situations
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Communicating effectively (written & verbal) to various situations and audiences

Skills For Customer Support Team Lead Resume

Understanding of call center strategy skills
Demonstrated experience in mentoring and developing people
A strong commercial understanding and focus, with experience of managing costs and third-party providers
Technical aptitude and practical skills in relation to heating, hydronic and water installations
Proven ability to identify, build and maintain strong working relationships with key stakeholders at all levels of the enterprise
Desire to learn new skills and grow professionally and adapt to changing internal customer requirements
Experience using SQL; demonstrated ability to manipulate data rapidly, use complex joins and other advance functionality
Leadership experience in planning, developing, organizing, directing, managing, and evaluating personnel
Previous experience in leading and managing teams

Skills For Desktop Support Team Lead Resume

Experience in establishing/tailoring processes for Support projects/organisation (preferably from scratch)
Strong technical background in Networking, Win/Linux Administration, Scripting
Experience troubleshooting and performing Root Cause Analysis for complex service/system issues
Experience in using a service or incident management ticketing system
Previous experience of leading a team of professionals ideally in heating, hydronic or potable water systems

Skills For Sales Support Team Lead Resume

A highly service-focused individual with experience of operating in customer-facing positions, preferably in an ITIL environment
Experience working in a military or government environment
Experience with IT Service Management/Configuration Management, including incident management and change management
High level of technical acumen with a wide variety of IT operating systems, tools and technologies illustrated through previous work experience
Experience supporting Windows and iOS technology
Experience supporting the RMS Line of Business
Experience working in a virtual environment / with a geographically dispersed team

Skills For Application Support Team Lead Resume

Experience managing contract labor
Previous coaching/performance review experience
Healthcare domain expertise and experience working on Millennium solutions is desirable
Excellent knowledge of MS Windows desktop operating systems (Windows 7, 8 & 10) and business applications suites
Experience with building knowledge bases

Skills For Product Support Team Lead Resume

Have experience working for a medical PM/EMR/HER software company
Have medical office experience working with PM/EMR/HER software on a day-to- day basis
Experience working with Caterpillar dealer network
Experience in Leading teams or Projects
Diploma / Certificate in Electrical / Electronic Engineering, IT or appropriate work experience

Skills For Remote Support Team Lead Resume

Experience in managing a team
Experience troubleshooting iPads and iPhones
Experience in heating and boiler installations in the field essential
Preferably experience in a providing customer support
Previous experience working with a CRM system, preferably Salesforce beneficial
Experience of managing staff and developing their careers
Good level of IT literacy, intermediate user of Microsoft Office applications
Manage and control effective team communication standards with internal stakeholders and customers
Excellent composure under pressure

Skills For Mainframe Application Support Team Lead Resume

Typically has 1 to 3 years of IT work experience in computer systems or support
Typically requires 7 or more years of relevant technical and business work experience
Experience managing and driving projects that improve operational efficiency, customer satisfaction and build a dedicated customer environment
Strong drive to deliver results while being on a night shift specifically from 10pm to 7am
Experience supporting cloud hosted applications as well as on-premise applications
Experience working in Web Based applications in Windows and UNIX environments

Skills For IT Operation Support Team Lead Resume

Experience supporting REST APIs
Experience supporting Global Exchange Traded Operations systems and end-users
Strong PC application knowledge including Microsoft Office
Related experience in client services, account management, interactive or cross-channel marketing
Experience in IT Support Management, 4+ years of technical background in IT
Experience in management of 15+ employees
Good knowledge of ITIL/ITSM concepts

Skills For Product Application Support Team Lead Resume

Experience in 24/7 schedule management
Experience with any Incident/Problem management tool (such as Zendesk, ServiceNow, BMC Remedy etc)
Experience in Oracle or other SQL databases with ability to analyze tables, run queries, etc
Experience with knowledge/solutions databases
Experience with patient privacy law and regulatory practice
Experience with SAP Sales fulfillment and SAP BI reports
Customer contact center supervisory experience
Supervisory/Leadership experience
Experience with Keysight Nemo tools or similar highly beneficial

List of Typical Responsibilities For a Support Team Lead Resume

Responsibilities for technical support team lead resume.

Technical support for clients covering internal and external users: application installation and configuration; user training; resolution of connectivity issues with the BARX GUI; FIX environment monitoring and connectivity issue resolution; FIX environment monitoring and connectivity issue resolution
Coach, train and develop team members & effectively coordinate team’s activities to meet customer and business needs
Efficiently allocates incoming requests to the team, prioritizing actions and monitoring team resources so that customer deadlines are met
Extensive experience of implementing and upgrading major business applications
Excellent understanding of Medical Industry, and the day-to-day operations of our clients
Experience in vendor service management, incident management and IT service governance
Good command of spoken and written English, Chinese (include Mandarin)

Responsibilities For Customer Support Team Lead Resume

Experienced with problem solving including investigation and follow-up
Develop good relationships with clients
Develop a strong, in depth understanding of product knowledge, architecture, and solutions
Demonstrate comprehensive product knowledge to support our associates and clients in personalizing our service to their practice’s needs
Managing of user and client trading limits
Working tickets and hit the ground running is important
Troubleshooting Customer Support Requests
Providing pre- and post-sales technical support to current and prospective customers, and own Sales organization
Training FS Agents on the proper procedures of the department and it’s applications (CRM & SalesTrak)

Responsibilities For Desktop Support Team Lead Resume

Willing to work weekends and/or evenings
Coordinating major and minor incidents with IAM and key stakeholders
Ensuring compliance with National IT SLAs
Coordinating root cause analysis and defect resolution with IAM and key stakeholders
Ensuring that all Incidents are in compliance with security guidelines
Providing communication to appropriate stakeholders on all IAM incidents
Developing Support Tools and processes in the French region
Working knowledge of ServiceNow ITSM toolset
Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling

Responsibilities For Sales Support Team Lead Resume

Lead a team that is providing world-class technical support for our growing user-base, as well as being an example of exemplary support and service
Develop relationships and collaborate with engineering, marketing, customers, purchasing, suppliers, and the development team
MIS management: issue logging; reporting
Demonstrable track record of testing either from a development or testing perspective
Log all coaching, side by side, and training sessions in Verint for agent and management review
Uses quality monitoring data to identify training opportunities on individual and group levels
Create and Develop a rolling training plan to increase the ability within the L1 Application Support team
Showcase the ability to resolve synchronization software functioning issues in addition to developing these abilities within your associates
Common ticket trends - blue screens, outlook issues, office application issues, monitor issues - not getting signals (docking station issues)

Responsibilities For Application Support Team Lead Resume

Identify training needs and issues and provide back-up support and training
Provide mentoring while maintaining a positive demeanor amongst team members
First escalation point for ensuring correct and timely invoicing and order entry for own customers and region of responsibility
Responsible for identifying and escalating breaches of our codes of conduct (SOX)
Interact with customer responding to technical questions or request for information
Work with internal engineering team to incorporate customer feedback into product
Be an expert in all aspects of NuORDER’s products (including both web applications and mobile applications)
Basic Banking Industry knowledge

Responsibilities For Product Support Team Lead Resume

Holder of IT certificates including MCSE/ MCITP/ CCNA/ ITIL/ PMP is an advantage
A thorough understanding of the software development lifecycle
Conduct Side by Sides with agents to identify opportunities during agents calls
Provide coaching and feedback on the phone for agents
Review agent support errors and identify coaching opportunities for individuals and/or groups
Tracks individual agent statistics in Verint, recognizing areas where tips and tricks would be beneficial
Act as a liaison for communication with customer care, sales management, marketing, product management, quality, regulatory and other relevant functions
Extensive understanding of applications, application platforms, databases, database platforms, and data security
Assists supervisor in monitoring schedule adherence and other related activities

Responsibilities For Remote Support Team Lead Resume

Monitors Verint to ensure teams are assigned appropriately and achieving optimal performance
Providess back- up assistance regarding process and procedures when supervisor is not available
Responsible for training of newly hired team members
Maintain and refine the staff rota covering 24/7, 365 support coverage
Handles escalated support for client inquiries demanding robust knowledge of company's offerings

Responsibilities For Mainframe Application Support Team Lead Resume

Exhibits a proactive and forward thinking approach to support
Ensure reporting associates act with determination and full ownership to all resolve cases with an importance on first contact resolution
Identify, monitor, and articulate reporting requirements that are key indicators for success
Develop and set goals in additional to making plans for their team that assist department goals
Familiarity with enterprise networking concepts
Have familiarity with small area networking practices and security protocols
Places high value on customer success, working with both associates and customers
Collect ideas and concepts for Loads, CFD, Meteorology & resource modelling tool development
Work with management in managing daily work assignments and workflow

Responsibilities For IT Operation Support Team Lead Resume

Participate in the resolution of complicated customer requests by interacting with other teams and departments to facilitate and expedite resolution of issues
Andover - 5000 and increasing to 7000 by middle of 2018
Ensure the Enterprise Applications team deliver a professional, customer-focused and high performing level of support
Multi-task and to quickly adapt to a changing environment
Improved efficiency & alignment of the team with internal KPIs and ways of working
Coach and development partner for the team members, ensuring continuous team development, engagement and timely resolution of market issues
Manage and lead the technical support team, covering the range of products in the Honeywell Homes HVAC portfolio
Provide continuing performance, quality and improvement programs to enhance customer service provided by the support team
Ensure workload is distributed amongst the team thereby fulfilling customer expectations

Responsibilities For Product Application Support Team Lead Resume

Leads the project planning and requirements phase
Assists management with monitoring expenses
BARX GUI user setup and administration
Account enablement for internal and external clients
Management and response to client e-mail / phone calls
Escalation and management of issues passed to 2nd line teams
Problem management and escalation to both IT and Business groups
Grow the support team from 30 - 100 + people

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Application Support Lead Resume Samples
The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the application support lead job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Application Support Lead Resume Sample
Managed Services Software Application Support Lead. 07/2010 - 09/2012. San Francisco, CA. Working with Unix/Linux. Experience with SQL and Database related technologies. Lead multiple and simultaneous activities and priorities. Supervise and review code from other team members, providing constructive feedback.
Applications Support Lead Resume Samples
The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the applications support lead job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
5 Application Support Specialist Resume Examples & Guide for 2024
When crafting your application support specialist resume, highlight your technical proficiency. Demonstrate a strong grasp of application troubleshooting and user support. In your resume, emphasize your experience with ticketing systems and customer service. Show that you can effectively communicate solutions to non-technical users.
Applications Support Lead Resume Sample
L Applications Support Lead. 08/2011 - 04/2015. Dallas, TX. To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/. Issues and serve the service requests as per company's standard SLAs/Turnaround Times. Responsible for major projects such as installing whole new software systems or ...
5 Application Support Manager Resume Examples & Guide for 2024
Write a perfect Application Support Manager resume with our examples and expert advice. Application Support Manager resume template included. ... SaaS Application Support Lead. Salesforce. 06/2015-12/2018. Managed application support operations for SaaS products, leading to a 50% reduction in critical incidents through proactive monitoring ...
5 Application Support Analyst Resume Examples & Guide for 2024
Resume summary and objective examples for a application support analyst resume. Dynamic professional with over 8 years' experience in application support. Exceptional technical acumen with proficiency in SQL, Windows Server management, and .Net applications. Proven track record of reducing downtime by 15% through preventive troubleshooting.
Application Support Lead Resume Sample
Application Support Lead, 05/2021 - Current. Accenture Contractor Jobs - Rolling Meadows, IL. Partner and communicate with Product, Support, Sales as well as other internal teams for trends and work to identify gaps/issues while offering solutions. Utilize postman and graylog queries to solve customer facing issues via chat/email/phone.
Application Support Resume Sample
Application Support. 08/2012 - 07/2017. New York, NY. Provide consulting support on cross-organizational processes and systems issues. Provide continuous feedback to business partners regarding the priorities and status of support work being performed within specified areas of the IT organization. Guide business partners to improve their processes.
Application Support Engineer Resume Examples & Samples for 2024
Find the best Application Support Engineer resume examples to help improve your resume. Each resume is hand-picked from our database of real resumes. ... Served as Technical Support Lead for all Network Reporting UNIX systems, handling second-tier support for technical and developer questions from customer base ranging from application support ...
Application Support Engineer Resume Examples for 2024
1. Highlight your technical expertise. As an application support engineer, your technical skills are your greatest asset. Use your work experience section to showcase your expertise in the specific technologies, programming languages, and tools that are most relevant to the job you're applying for.
Application Support Manager Resume Examples
Application Support Manager. 4/1/2004 - 7/1/2006. Company Name. City, State. Hired and trained technical support team. Resolved client issues and responded to service requests in a timely manner. Responded to calls and emails regarding application errors. Application Support Manager. 7/1/2006 - 9/1/2009.
10 Support Lead Resume Examples For 2024
Support Lead resume examples for 2024. Support leads are responsible for managing customer service, troubleshooting, and providing technical support. They must have strong communication and mathematical skills, as well as experience working with point-of-sale systems and infrastructure. They also handle payroll, incident management, and process ...
Application Support Analyst Resume Example
The best way to format an Application Support Analyst resume is to create a clean and well-organized document that effectively highlights your skills, experience, and qualifications. Here are some tips and recommendations for formatting your resume: 1. Consistent formatting: Maintain consistency in font size, typeface, and spacing throughout ...
Application Support Team Lead Resume Sample
Claire. [email protected]. (555) 432-1000. Montgomery Street, San Francisco, CA 94105. Summary. Analytical Technical Support Representative adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
7 Best Application Support Analyst Resume Examples for 2024
Application Support Analyst - ABC Inc. - 2017- 2021. Led the implementation, maintenance, and monitoring of software systems. Provided 1st and 2nd line support, and interacted with customers to diagnose and solve technical issues. Monitored system performance, identified and addressed any issues.
Application Support Team Lead Resume Sample
Application Support Team Lead, 11/2021 to 11/2022. Formlabs, Inc - City, STATE Boston, MA. Led and grew application support specialists' team that served company's core business systems and integrations that included ERP, CRM, and E-Commerce systems. Led team members in day-to-day priorities, responsibilities, ticket load, and projects in ...
Application Support Engineer Resume Sample
Senior Application Support Engineer. 01/2016 - PRESENT. Boston, MA. Provide Level 1 and 2 support (24x7) of Scottrade's in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support ...
Application Support Analyst Resume Examples
Participated in daily, weekly, and bi-monthly status meetings. Application Support Analyst. 9/1/2004 - 11/1/2008. Company Name. City, State. Completed testing on code releases to ensure quality. Developed scripts for consistent testing team-wide. Worked with development team to assess issues and test for solutions.
Application Support Analyst Resume Sample
Application Support Analyst. 07/2011 - 07/2016. Philadelphia, PA. Support global Treasury & CIO applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications. Problem Management:Present findings to Application Support Management to ensure recommendations are carried ...
Support Team Lead Resume Sample
Customer Support Team Lead. 06/2012 - 06/2017. Dallas, TX. Language: Fluent in German and English with excellent Spoken and business written skills. IT: High standard of computer literacy, keyboarding skills and Ms-Excel data manipulation. Execute 'red flags' strategy and take appropriate action on high risk credits.

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Application Support Engineer Resume Examples: Proven To Get You Hired In 2024

Application Support Engineer Resume Template

Recruiter Insight: Why this resume works in 2022

Show your abilities in using common software tools.

IT Support Analyst Resume Sample

Highlight your technical skills

Quantify your impact

Show your problem-solving skills

Demonstrate your communication skills

Tailor your resume to the job

Include relevant certifications

Writing Your Application Support Engineer Resume: Section By Section

1. Highlight your technical expertise and key skills

2. Emphasize your problem-solving abilities and impact

Experience

1. Highlight your technical expertise

2. Use strong, industry-specific action verbs

3. Quantify your impact with metrics

4. Showcase your career progression

Education

1. List your degree and major

2. Highlight relevant coursework for entry-level candidates

3. Include noteworthy academic achievements

4. Keep it concise for experienced application support engineers

Skills

1. Tailor your skills to the job description

2. Organize skills into categories

3. Focus on technical skills over soft skills

4. Be mindful of applicant tracking systems

Skills For Application Support Engineer Resumes

Skills Word Cloud For Application Support Engineer Resumes

How to use these skills?

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Support Lead resume examples for 2024

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2. Add relevant education to your support lead resume