desktop support skills resume

Top 12 Desktop Support Skills to Put on Your Resume

In today's rapidly evolving tech landscape, desktop support professionals are the unsung heroes keeping business operations smooth and efficient. A well-crafted resume highlighting a robust set of desktop support skills can significantly elevate your marketability, positioning you as a vital asset to potential employers in this competitive field.

Desktop Support Skills

• Windows 10/11
• Active Directory

1. Windows 10/11

Windows 10 and Windows 11 are operating systems developed by Microsoft for use on personal computers, including home and business desktops, laptops, and tablets. Windows 10, released in July 2015, focuses on unifying the Windows experience across multiple devices, whereas Windows 11, launched in October 2021, introduces a refreshed interface and enhanced performance and multitasking features. Both provide critical functionalities such as system security, application support, and user interface innovations, essential for desktop support professionals to manage, troubleshoot, and ensure smooth operation of computer systems.

Why It's Important

Windows 10/11 is crucial for Desktop Support because it is the most widely used operating system, ensuring compatibility with the vast majority of software and hardware, providing robust security features, and offering extensive support resources for troubleshooting and maintenance.

How to Improve Windows 10/11 Skills

Improving Windows 10/11 for Desktop Support involves optimizing performance, ensuring security, and enhancing usability. Here are concise strategies with inline links for further guidance:

Update and Upgrade : Regularly check for and install Windows updates. Windows 10 Update | Windows 11 Update

Optimize Startup : Disable unnecessary startup programs for faster boot times. Startup Apps

Disk Cleanup and Optimization : Use built-in tools to clean up files and optimize drives. Disk Cleanup | Optimize Drives

Security and Antivirus : Ensure Windows Defender or another antivirus program is active and up to date. Windows Security

Privacy Settings : Review and adjust privacy settings to protect user data. Privacy Settings | Windows 11 Privacy

System File Checker (SFC) : Use SFC to repair corrupted system files. SFC Scan

Power Settings : Optimize power settings for performance or energy savings. Power Plans

Task Manager : Monitor and manage running applications and system processes. Task Manager

Update Drivers : Ensure all device drivers are up to date for optimal performance. Update Drivers

User Training and Support : Provide training resources and support for users to help them navigate and utilize Windows efficiently.

Implementing these practices can significantly improve the performance and usability of Windows 10/11 for Desktop Support.

How to Display Windows 10/11 Skills on Your Resume

2. Active Directory

Active Directory (AD) is a Microsoft technology used for managing computers and other devices on a network. It allows for centralized domain management, including user and group authentication, authorization, and the enforcement of security policies. For Desktop Support, AD is crucial for managing user accounts, granting access permissions, and deploying software and updates to computers within a network.

Active Directory (AD) is crucial for Desktop Support because it centralizes user and computer management, streamlines authentication and access control, and enhances network security, thereby simplifying administrative tasks and improving operational efficiency.

How to Improve Active Directory Skills

Improving Active Directory (AD) performance and security can significantly impact your organization's IT health. Here's a concise guide for Desktop Support professionals:

Regularly Update and Patch : Ensure Active Directory and Windows Server are always up to date with the latest patches to fix vulnerabilities and performance issues. Microsoft's Update Guide.

Implement Strong Password Policies : Enforce complex passwords and regular changes to enhance security. NIST Password Guidelines .

Enable Multi-Factor Authentication (MFA) : Adding an additional layer of security helps protect against unauthorized access. AD MFA Setup Guide .

Regularly Audit and Review AD Permissions : Ensure only necessary permissions are granted and perform regular audits to detect any anomalies. AD Permissions Best Practices .

Backup Active Directory Regularly : Regular backups can help quickly restore AD in case of corruption or attack. AD Backup and Restore Guide .

Monitor AD with SIEM Tools : Use Security Information and Event Management (SIEM) tools for real-time monitoring and alerting on suspicious activities. Introduction to SIEM.

Educate Users : Training users on recognizing phishing attempts and following best security practices can reduce the risk of compromised credentials. Cybersecurity Training Tips .

By following these steps and leveraging the resources provided, Desktop Support professionals can play a crucial role in enhancing the performance and security of Active Directory.

How to Display Active Directory Skills on Your Resume

3. Office 365

Office 365, now known as Microsoft 365, is a subscription-based service offering access to various Microsoft applications like Word, Excel, PowerPoint, and Outlook, along with cloud storage (OneDrive) and collaboration tools. For Desktop Support, it involves installation, troubleshooting, and updating these applications on users' devices, ensuring seamless connectivity and productivity.

Office 365 is important for Desktop Support because it provides a unified, cloud-based suite of productivity tools that facilitates seamless collaboration, remote work, and real-time assistance, while also simplifying software installation, updates, and security management.

How to Improve Office 365 Skills

Improving Office 365 in a Desktop Support role involves enhancing performance, security, and user experience. Here are concise strategies:

Update Regularly : Ensure Office 365 and Windows are always updated for the latest features and security patches. Microsoft's Update Guide .

Optimize Performance : Use the Office 365 Support and Recovery Assistant to troubleshoot and optimize Office apps. Support and Recovery Assistant .

Educate Users : Provide training resources to users for leveraging Office 365 features effectively. Microsoft Training Center .

Implement Security Best Practices : Enable multi-factor authentication and use Secure Score to review and improve security. Office 365 Secure Score .

Manage with PowerShell : Automate repetitive tasks and manage Office 365 efficiently using PowerShell. PowerShell for Office 365.

Monitor Service Health : Regularly check Office 365 Service Health to preemptively address outages or issues. Office 365 Service Health.

By focusing on these key areas, Desktop Support can significantly enhance the Office 365 experience for users.

How to Display Office 365 Skills on Your Resume

macOS is the operating system developed by Apple Inc. for their Mac computer line, providing the software foundation for desktop and laptop devices to run applications and manage hardware components.

macOS is important for Desktop Support because it offers a stable, user-friendly environment with robust security features, ensuring efficient troubleshooting and support for users within diverse computing environments.

How to Improve MacOS Skills

Improving MacOS for Desktop Support can involve several steps aimed at enhancing performance, security, and user experience. Here's a concise guide:

Keep MacOS Updated : Regularly check for and install macOS updates to fix bugs, improve performance, and enhance security. Apple Support provides guidance on how to update your Mac.

Manage Startup Items : Reduce startup time by managing applications that automatically launch at startup. Go to System Preferences > Users & Groups > Login Items to adjust these settings.

Optimize Storage : Use the built-in Optimized Storage features to free up space. Access it by clicking Apple menu > About This Mac > Storage > Manage . Apple's guide offers detailed instructions.

Create a Standard Account for Daily Use : Using a non-admin account for daily activities can enhance security. Create a new user account in System Preferences > Users & Groups . For more, visit Apple Support .

Regular Backups with Time Machine : Ensure data integrity by setting up Time Machine for regular backups. Connect an external drive and select it as your backup disk through System Preferences > Time Machine . Learn more about setting up Time Machine.

Disk Utility for Maintenance : Use Disk Utility to repair disk permissions and check for disk errors. You can find Disk Utility in the Utilities folder within the Applications folder. This Apple Support article provides additional details.

Enable Firewall and FileVault : Enhance security by enabling the built-in firewall and FileVault for disk encryption. Access these options in System Preferences > Security & Privacy . Firewall guidance and FileVault information can be found on Apple's website.

Utilize Activity Monitor : Keep an eye on system resource usage and terminate processes that significantly impact performance. Open Activity Monitor from the Utilities folder to monitor system resources.

By following these steps, you can ensure a more secure, efficient, and reliable MacOS environment for Desktop Support.

How to Display MacOS Skills on Your Resume

Linux is a free, open-source operating system widely used for computers, servers, and embedded systems, known for its stability, security, and customization capabilities. In a desktop support context, it involves assisting users with installation, configuration, troubleshooting, and maintenance of Linux-based desktop environments.

Linux is important for Desktop Support because it offers a highly stable, secure, and customizable operating system, reducing downtime and vulnerability to malware, while also providing extensive support for a wide range of hardware and software.

How to Improve Linux Skills

Improving Linux for Desktop Support focuses on enhancing user experience, system stability, and compatibility. Here's a concise guide:

Update Regularly : Keep your system and applications up-to-date for security and performance. Use your distribution's package manager (e.g., sudo apt update && sudo apt upgrade for Debian-based systems).

Choose the Right Desktop Environment : Select a desktop environment that fits your performance and aesthetic needs. GNOME and KDE Plasma are feature-rich, while XFCE and LXDE are lightweight. GNOME | KDE Plasma | XFCE | LXDE

Install Proprietary Drivers : For better hardware compatibility and performance, especially for graphics and Wi-Fi, consider installing proprietary drivers if open-source ones aren't sufficient. NVIDIA Drivers | AMD Drivers

Use Compatibility Layers and Emulators : Tools like Wine or Proton for gaming and running Windows applications, and emulators for other platforms, improve software compatibility. WineHQ | Proton

Optimize System Resources : Use system tools and utilities to monitor and manage system resources. Consider preload to speed up application launch times, and TLP for battery life management. Preload | TLP

Customize for Productivity : Customize your desktop environment and use keyboard shortcuts to improve productivity. Each desktop environment has its own customization tools.

Enhance Security : Employ firewalls (e.g., UFW) and regularly audit your system for vulnerabilities. Keep encrypted backups. UFW | ClamAV

Seek Community Support : Join Linux forums and Q&A sites for help and to stay informed about new developments. Ask Ubuntu | Arch Linux Forums

Documentation and Learning : Familiarize yourself with the official documentation of your Linux distribution and use command-line tools efficiently. The Linux Documentation Project

Hardware Compatibility : Before installing or upgrading, check hardware compatibility lists (HCLs) for your distribution to ensure the best experience. Ubuntu HCL | Fedora HCL

Improving Linux as a desktop system is an ongoing process that benefits significantly from community engagement, continuous learning, and adapting the system to fit personal or organizational needs.

How to Display Linux Skills on Your Resume

VMware is a virtualization and cloud computing software provider that enables users to run multiple operating systems and applications on a single physical computer, enhancing resource efficiency and simplifying IT management, particularly useful for desktop support in managing and deploying virtual desktop environments.

VMware is important for Desktop Support because it allows for the creation and management of virtual machines, enabling efficient testing, deployment, and troubleshooting of multiple operating systems and applications on a single physical machine, thus reducing hardware costs and improving IT responsiveness and flexibility.

How to Improve VMware Skills

Improving VMware performance for a Desktop Support role involves optimizing both the host and guest operating systems, managing resources efficiently, and keeping VMware tools up to date. Here are concise steps with external resources:

Optimize Host System : Ensure the host system is running optimally by regularly updating drivers and operating system, and by defragmenting its hard drives. VMware Optimization Guide

Allocate Resources Wisely : Assign sufficient and not excessive memory, CPU, and storage to the VMs considering the host's capacity. Use VMware's recommendations for allocation. Resource Management Guide

Install VMware Tools : VMware Tools improves the performance and interaction between the host and guest operating system. Ensure it's installed and up to date on all VMs. VMware Tools Documentation

Enable 3D Graphics and Hardware Acceleration : If your VMs are running graphical applications, enabling hardware graphics acceleration can significantly improve performance. Configuring 3D Graphics

Clean Up VM Disk Space : Regularly clean up unnecessary files within your VMs and utilize VMware's disk cleanup tools. Virtual Disk Management

Defragment Virtual Disks : Over time, VM disk files can become fragmented. Use VMware's built-in defragmentation tool to improve disk performance. Defragmenting Virtual Disks

Network Optimization : For VMs that require significant network resources, consider using VMXNET3 over the default e1000 network adapter for better performance. Choosing a Network Adapter for Your VM

Follow these steps to ensure an efficient, responsive VMware environment suitable for a Desktop Support role.

How to Display VMware Skills on Your Resume

7. PowerShell

PowerShell is a task automation and configuration management framework from Microsoft, consisting of a command-line shell and scripting language. It helps Desktop Support professionals automate administrative tasks, manage system configurations, and troubleshoot issues on Windows environments.

PowerShell is important for Desktop Support because it enables the automation of complex system administration tasks, streamlines configuration management, and provides robust tools for troubleshooting and diagnosing system issues, enhancing efficiency and productivity.

How to Improve PowerShell Skills

Improving your PowerShell skills as a Desktop Support professional involves a combination of understanding PowerShell fundamentals, practicing scripting, and utilizing resources effectively. Here's a concise guide:

Learn the Basics : Start with the fundamentals of PowerShell. Understand cmdlets, syntax, and basic scripting. Microsoft's PowerShell documentation is a great starting point.

Practice Regularly : Apply what you learn by automating routine tasks. Try modifying existing scripts to suit your needs. Websites like GitHub host numerous PowerShell scripts for different tasks.

Use PowerShell ISE : PowerShell Integrated Scripting Environment (ISE) is a helpful tool for writing and debugging scripts. It offers syntax highlighting, tab completion, and other features to make scripting easier.

Join PowerShell Communities : Engage with PowerShell communities on Reddit or TechNet forums to get help, share knowledge, and stay updated on best practices.

Follow Blogs and Tutorials : Websites like PowerShell.org and Adam the Automator offer tutorials, best practices, and advanced scripting techniques.

Learn from PowerShell Books : Books like "Learn Windows PowerShell in a Month of Lunches" provide structured learning paths and practical examples.

Utilize Microsoft Learn : Microsoft Learn offers interactive learning paths for PowerShell, covering various levels from beginner to advanced.

Remember, the key to improving in PowerShell is consistent practice and leveraging the wealth of resources available online.

How to Display PowerShell Skills on Your Resume

8. Networking

Networking, in the context of Desktop Support, refers to the practice of connecting computers and other devices together to share resources, such as internet access, printers, and files, facilitating communication and data exchange within a network.

Networking is crucial for Desktop Support because it enables efficient problem-solving, access to shared resources, and connectivity to systems and services, ensuring smooth and effective IT support operations.

How to Improve Networking Skills

To improve networking in Desktop Support, follow these concise steps:

Understand the Basics : Grasp fundamental concepts such as IP addressing, subnetting, and DNS. Cisco's networking basics offer a good starting point.

Practice Configuration : Get hands-on experience by setting up your home network or using simulators. Packet Tracer by Cisco is an excellent tool for simulation.

Learn from Online Platforms : Leverage educational platforms like Udemy or Coursera for structured networking courses.

Stay Updated : Follow industry blogs and websites such as Network World to keep abreast of the latest trends and technologies.

Join Forums : Participate in forums like Reddit’s r/networking for community advice and problem-solving.

Obtain Certifications : Consider obtaining certifications like CompTIA Network+ or CCNA. Detailed information can be found on their official websites: CompTIA Network+ and Cisco's CCNA .

Practice Problem-Solving : Engage in troubleshooting exercises on platforms like Geekflare .

Networking Tools Familiarity : Become proficient with networking tools (e.g., Wireshark), detailed guides and downloads available at Wireshark’s official site .

By following these steps and continuously practicing, you can significantly improve your networking skills in a Desktop Support role.

How to Display Networking Skills on Your Resume

SCCM (System Center Configuration Manager), now part of Microsoft Endpoint Manager, is a systems management software for managing large groups of computers. For Desktop Support, it enables automated software deployment, patch management, inventory, and security policy enforcement across desktops.

SCCM (System Center Configuration Manager) is important for Desktop Support because it streamlines the management of software deployment, updates, and security patches, significantly enhancing the efficiency and security of desktop environments.

How to Improve SCCM Skills

To improve System Center Configuration Manager (SCCM) for Desktop Support, consider the following steps:

Stay Updated: Regularly update SCCM to the latest version to access new features and security improvements. Microsoft Docs - What's new in Configuration Manager.

Optimize Inventory: Configure and optimize hardware and software inventory settings to reduce network load and improve performance. Manage hardware inventory in Configuration Manager .

Leverage Application Deployment: Use SCCM for efficient application management and deployment. Tailor deployment strategies to meet your organization's needs. Deploy applications with Configuration Manager .

Implement Patch Management: Efficiently manage and automate the patching process to ensure devices are up-to-date and secure. Software updates in Configuration Manager.

Utilize Endpoint Protection: Integrate SCCM with Windows Defender or other security tools for centralized endpoint protection. Endpoint Protection in Configuration Manager .

Customize User Experience: Tailor the software center to improve the user experience, making it easier for users to manage installations and updates. Software Center user guide .

Enhance Reporting: Use SCCM's reporting features to create detailed reports for better decision-making and compliance. Introduction to reporting in Configuration Manager .

Streamline OS Deployment: Implement and optimize Operating System Deployment (OSD) for efficient management of Windows images and new device setups. Introduction to operating system deployment in Configuration Manager.

Engage in Training and Community: Regularly participate in SCCM training sessions and community forums to stay informed about best practices and troubleshooting tips. Microsoft Tech Community - Configuration Manager.

Implement Role-Based Administration: Configure role-based administration to ensure that IT staff have the appropriate levels of access to perform their jobs effectively. Role-based administration in Configuration Manager .

By following these steps and leveraging SCCM's capabilities, Desktop Support teams can significantly improve management and operational efficiency.

How to Display SCCM Skills on Your Resume

Citrix is a software company that provides virtualization, networking, and cloud computing services, including solutions for delivering applications and desktops virtually to any device, enabling remote access and flexible work arrangements. For Desktop Support, it primarily involves managing and troubleshooting Citrix virtual apps and desktops to ensure seamless access and performance for users.

Citrix is important for Desktop Support because it enables secure, remote access to desktops and applications, facilitating flexible work arrangements and efficient IT management.

How to Improve Citrix Skills

Improving Citrix performance and user experience from a Desktop Support perspective involves several key strategies. Here's a concise guide:

Optimize Network Performance : Ensure a stable and fast connection. Use Quality of Service (QoS) to prioritize Citrix traffic.

• Citrix Networking Best Practices

Update Citrix and Client Software : Regularly update Citrix Workspace app and Citrix Virtual Apps and Desktops to the latest versions for improvements and fixes.

• Citrix Workspace App
• Citrix Virtual Apps and Desktops

Optimize End-User Devices : Ensure the devices meet Citrix's recommended hardware requirements. Keep the operating system and drivers up to date.

• System Requirements

Configure Citrix Policies Wisely : Use Citrix policies to manage session performance effectively. Focus on session reliability, bandwidth limits, and visual quality settings.

• Citrix Policies Best Practices

Monitor and Troubleshoot : Use Citrix Director and other monitoring tools to proactively monitor performance, troubleshoot issues, and optimize the user experience.

• Citrix Director

Educate Users : Provide guidance and training for end-users on how to use Citrix products efficiently and how to report issues.

• Citrix User Adoption Services

Implementing these strategies can significantly enhance the performance and reliability of Citrix environments, leading to a better user experience.

How to Display Citrix Skills on Your Resume

ITIL (Information Technology Infrastructure Library) is a framework of best practices for delivering efficient and effective IT support services, including desktop support. It provides guidelines for managing IT service processes, improving customer service, and aligning IT resources with business objectives.

ITIL is important for Desktop Support because it provides a structured framework for managing IT services, ensuring efficient resolution of user issues, improved service delivery, and enhanced customer satisfaction.

How to Improve ITIL Skills

Improving ITIL practices for Desktop Support involves aligning IT services with the needs of the business, focusing on customer satisfaction, and constantly measuring and improving service delivery. Here are concise steps to enhance ITIL practices:

Adopt a Service-Oriented Mindset : Focus on how IT services support business processes and outcomes. Ensure your team understands their role in delivering value to the business and the end-users.

Implement Continual Service Improvement (CSI) : Regularly assess and enhance the quality of service support. Use the CSI Model to identify areas for improvement, implement changes, and measure outcomes.

Enhance Incident Management : Develop a streamlined process for managing incidents. This includes quick identification, logging, analysis, and resolution of issues. Consider adopting tools that facilitate effective incident management.

Improve Knowledge Management : Create a centralized knowledge base that is easily accessible to both support staff and users. This can reduce resolution times and improve user satisfaction. Knowledge-Centered Service (KCS) practices can be particularly effective.

Focus on User Experience : Use surveys and feedback tools to understand user satisfaction and areas for improvement. Tools like SurveyMonkey or Google Forms can be used to gather feedback.

Adopt Problem Management Practices : Identify and address the root causes of incidents to prevent future occurrences. This involves a systematic approach to identifying trends and underlying issues.

Leverage Technology : Utilize ITSM tools that align with ITIL practices to automate processes, manage workflows, and provide better service management. Tools like ServiceNow or JIRA Service Management are popular choices.

Training and Certification : Ensure your team is well-versed in ITIL practices. Consider ITIL certification courses for team members. AXELOS offers various levels of ITIL certifications.

Regular Reviews and Audits : Conduct regular performance reviews and audits to ensure compliance with ITIL practices and identify areas for improvement.

Stakeholder Engagement : Engage with stakeholders regularly to understand their needs and expectations. This alignment is crucial for service improvement.

By focusing on these areas, Desktop Support teams can significantly enhance their ITIL practices, leading to improved efficiency, better service quality, and higher customer satisfaction.

How to Display ITIL Skills on Your Resume

JIRA is a project management and issue tracking software designed to help teams plan, track, and manage their work and support tickets efficiently, often used in IT and technical support contexts, including desktop support, for organizing tasks, bugs, and requests.

JIRA is important for Desktop Support because it facilitates efficient tracking and management of issues, tasks, and projects, ensuring timely resolution of support tickets and effective communication between teams and stakeholders.

How to Improve JIRA Skills

Improving JIRA for Desktop Support involves optimizing workflows, customizing dashboards, and integrating with relevant tools. Here's a concise guide:

Optimize Workflows : Tailor workflows to reflect your support process stages. Configure workflows for efficiency and clarity.

Customize Dashboards : Create dashboards that give a quick overview of ticket status, priority, and outstanding issues. Customize dashboards to fit the needs of the support team.

Integrate Tools : Use JIRA’s vast ecosystem to connect with email, chat, and remote support tools for seamless communication. Check Marketplace apps for integration options.

Automate Repetitive Tasks : Set up automation for common tasks like ticket assignment and updates. This automation guide provides steps to get started.

Use Labels and Components Wisely : Organize issues with labels and components for easier tracking and reporting. Learn about using components.

Educate Your Team : Ensure the team knows how to use JIRA effectively. Atlassian’s Jira Software Training offers courses for different roles.

Collect Feedback : Regularly gather feedback from the Desktop Support team to continually refine your JIRA setup.

By focusing on these areas, you can tailor JIRA to be more effective for Desktop Support operations.

How to Display JIRA Skills on Your Resume

Related Career Skills

• Desktop Support Analyst
• Desktop Support Engineer
• Desktop Support Manager
• Desktop Support Specialist
• Desktop Support Technician
• Desktop Administrator

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Click here to directly go to the complete desktop support resume sample.

How to write a desktop support resume?

One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.

To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our IT Desktop Support Resume 2023 Blog:

• Write the resume summary only if you have more than 3 years of experience in the IT industry.
• Create two different sections for your key skills & technical skills.
• Add a project section to showcase your technical expertise in the IT industry.
• Use the correct resume format for maximum impact on the Desktop Support recruiter.
• Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.

We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

• What is a IT desktop support resume & why do you need it?
• What are the key sections of desktop support resume?
• How to effectively write the desktop support resume header?
• How to present your personal information in the desktop support resume?
• How to write the professional experience section in the desktop support resume?
• What a desktop engineer resume summary is written?
• How to identify and write the key skills in the desktop engineer resume?

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.

All you have to do is put your details in this IT desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Salary

The average salary of a desktop support technician as quoted by various websites is mentioned below:

• Glassdoor : $48,185/year
• Payscale : $19.83/hour

Desktop Support Roles & Responsibilities

It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.

Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:

• Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
• Provides advice and guidance to colleagues regarding incidents
• Ensure the maintenance of the installed devices and guide the team regarding incidents
• Resolving technical issues with respect to software applications or network systems
• Prepare reports for senior leadership and maintain client databases
• Documentation of technical issues and utilizing call logging system

What is a Desktop Support Resume & why do you need it?

A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

Your resume talks about your last job profile and highlights the story of your professional life.

Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

In other words, you need to write an ATS-compliant IT desktop support resume.

Read on to learn how an ATS-compliant resume is composed.

While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

Desktop Resume Sample

• Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
• Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
• Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
• Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
• Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
• Designed PC images based on hardware and departmental security needs on a weekly basis
• Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
• Received outstanding ratings on performance reviews each year for customer service & technical problem solving
• Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
• Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
• Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
• Top 5 percentile of the class
• CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
• Languages: Spanish, English, French, and Portuguese

Desktop Support Resume Format

There are types of resume format:

• Reverse-chronological format
• Functional resume format
• Hybrid/Combination resume format

The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

It should be ATS compatible and recruiter-friendly too.

From the above-listed resume formats, two of them satisfies this need. We have listed them below:

• Reverse-Chronological Format
• Hybrid/Combination Resume Format

The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

IT Desktop Support Resume Sections

Organize your desktop support resume into the following sections:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Additional Information (if any)

To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .

Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

How to write a Desktop Support Resume

Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

• Stage 1: Master Desktop Support Resume
• Stage 2: First Draft of Desktop Support Resume
• Stage 2: Final Draft of Desktop Support Resume

Master Desktop Support Resume

Composing your master desktop support resume is the first stage of resume-writing.

In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

First Draft of Desktop Support Resume

As part of the second stage of resume writing, you need to compose the below-mentioned sections:

• Awards & Recognition (if any)

Final Draft of Desktop Support Resume

The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

Desktop Support Resume: Header

Your resume header is a crucial element of your technical support resume.

It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

This is why it is best practice to write your real full name as your resume header.

Here's what you can do to perfect it:

• Write it at the extreme top of your technical support resume.
• Increase its visibility by using the largest font size of 16-20 points .
• If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
• Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .

Here's a desktop support resume sample illustrating the ideal resume header for your resume.

This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.

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Desktop Support Resume: Personal Information

The personal information section of your tech support resume should reflect important contact-centric information such as:

• Updated mobile number
• Professional email ID
• Current Location

LinkedIn URL

Updated mobile number.

If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.

This is why you should be extremely careful and enter the digits correctly.

Here are some rules that you should follow to compose this section:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 37648 21511

Professional E-mail Address

As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

Current Location of Residence

The location of your tech support resume refers to the current city and state of your residence.

Here are some things that you should know to compose this with perfection:

• Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
• Use the city/state code format for showcasing your location in your tech support resume.
• Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
• If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.

You can also add the link to your GitHub or Personal website in this section.

Desktop Support Resume Sample for Personal Information

For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .

To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .

It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

Desktop Support Resume: Profile Title

Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

• Your current designation.
• Your functional industry.
• Your seniority level.

Give your profile a professional touch by considering the following points:

• Write your profile title in the second-largest text size.
• This should ideally be in the font range of 14-16 points .

Here's an IT support resume sample showcasing the ideal profile title:

In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

Keep an eye out on the bottom-left corner of this page!

Desktop Support Resume: Professional Experience

The professional experience section of your help desk technician resume is one of the most important sections.

It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

• Frame points
• Use the STAR format
• Use Grouping & Highlighting

Framing Points

There are two types of people when it comes to writing tech support resumes.

Type 1 : Paragraph users Type 2 : Point users

Here are two desktop support resume examples.

Your job here is to quickly evaluate it.

"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

• Identified issues in trouble ticket system to ensure swift resolutions
• Minimized data loss by 98% by solving departmental technical emergencies
• Catered to a user base of 10,000+ users with hardware & software support
• Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
• Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

Framing Points: Analysis

An impactful technical support resume is one that is reader-friendly and highly comprehensible.

If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

The likelihood of your resume getting overlooked is high when you use paragraphs.

On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

STAR Format

Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

This can be done using the STAR format.

STAR stands for the following:

• Situation : The situation/backdrop/context of your contributions.
• Task : The actual task that was assigned to you.
• Action : The strategy you used to execute the assigned task.
• Result : The result/outcome of your action in the form of an achievement figure.

The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

Using numbers shows exactly how your contributions helped in the growth of the organization.

Thus, you should use the STAR format to structure each one-liner point.

Grouping & Highlighting

Now the next step is to organize each one-liner point in such a way that its visibility increases.

You can do this by using grouping & highlighting.

Here are two desktop support resume examples to demonstrate this:

• Assisted 50+ weekly customers with troubleshooting
• Facilitated hardware & software support to 500+ customers every month
• Designed 10+ PC images every week based on departmental security needs
• Received outstanding ratings on performance reviews for technical problem solving
• Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

Technical Support, Troubleshooting & User Assistance

Security Upgrades & Inventory Management

Key Achievements

Grouping & Highlighting: Analysis

The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

Example 1 uses points while example 2 uses grouping & highlighting.

Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

Desktop Support Resume Sample for Professional Experience

Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.

Here's a desktop support resume sample showcasing the ideal professional experience section:

To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Desktop Support Resume: Education

The education section of your resume should ideally communicate the following points:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrolment and graduation dates in month & year format .

The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .

Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

Desktop Support Resume: Certifications

Now comes the additional sections of your desktop support technician resume.

While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in month & year format.

Arrange these points in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.

Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .

Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.

We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:

• Jetking Certified Hardware and Networking Engineer
• Cisco Certified Network Associate
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• Information Technology Infrastructure Library

Desktop Support Resume: Additional Information

Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

For example, hobbies & languages are things that you can write in this section.

That being said, you should only use this section if you think it can positively impact your job application in any way.

If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

Desktop Support Resume Key Sections

Desktop support resume: key skills.

It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.

This is why the 'key skills' section is important.

Here's what you can do to compose this section with perfection:

Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.

Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .

Here's an IT support resume sample illustrating the perfect key skills section:

This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .

Use our Resume Builder to compose a key skills section as stunning as this.

It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.

Desktop Support Resume Summary

Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

Here’s a list of what you can do to write an effective resume summary:

• Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
• Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
• Keep your summary length limited to 3-5 lines and don't exceed this limit.

For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .

Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

Desktop Support Resume Objective

You should write a desktop support resume objective if:

• You have no work experience.
• You have less than 3 years.

On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

The only problem here is that you don't have much work experience to talk about.

So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

Show how the desktop support resume skills can benefit the organization.

If you're able to do this, you're already on the path to success.

Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

Resume Review Service

Get your resume reviewed with Hiration's unique AI-powered Resume Review Service.

With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

And here's the best part:

You will get 2 resume templates for free!

Online Resume Builder for Desktop Support Resume

Resume writing does not have to be so hard.

Give yourself the much-needed help with Hiration's Online Resume Builder .

Here is a list of the resources that come with our Online Resume Builder:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link
• Live resume editor

With 25+ design templates and 100+ profile-specific resume examples , our resume builder is built to give you the ultimate resume writing experience.

Key Takeaways

• Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
• You should always write your real full name as the resume header of your technical support engineer resume.
• Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
• Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
• Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
• Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
• Begin each one-liner point with a power verb.
• Only write a help desk technician resume objective if you have less than 3 years of work experience.

This brings us to the end of this blog.

Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.

The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Desktop Support Resume Example for 2024 (Skills & Templates)

Create a standout desktop support resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Welcome to our comprehensive guide on how to craft the perfect Desktop Support resume. Here, you will learn the essential skills and qualities to include in your resume that will impress potential employers and give you the best chance of landing the job. We'll also provide you with a free downloadable template and offer helpful tips on how to write a resume that stands out. Read on to learn how to turn your resume into a successful job-seeking tool!

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Desktop Support do?

Desktop Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer technical questions and troubleshoot computer problems for clients. They diagnose and resolve technical hardware and software issues, including installation, configuration, and upgrades. They also provide technical support for operating systems, business applications, and other software. Additionally, they may help users set up new accounts, reset passwords, and backup data.

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What are some responsibilities of a Desktop Support?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Install, modify, and repair computer hardware and software.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Follow up with clients to ensure their systems are functioning properly.
• Provide support and advice to users on a variety of computer-related topics.
• Set up new users' accounts and profiles and deal with password issues.
• Research and identify solutions to software and hardware issues.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

Sample Desktop Support Resume for Inspiration

Address: 123 Main Street, Springfield, USA

Phone: +1 123 456 789

Email: [email protected]

John Doe is a highly experienced Desktop Support Engineer with 10+ years of experience providing technical assistance to end-users in a range of corporate environments. He is well-versed in hardware and software installation, troubleshooting, and maintenance. John is also highly committed to delivering excellent customer service, with a focus on promptly resolving customer issues.

Work Experience

• Desktop Support Engineer, ABC Corporation (March 2018 – Present)
• Provided desktop support to 1000+ end-users, including installation, troubleshooting, and maintenance of hardware and software
• Developed and maintained technical documentation and training materials for end-users
• Performed regular system maintenance and upgrades
• Provided excellent customer service, aiming to promptly resolve customer issues
• Bachelor of Science (BSc), Computer Science, ABC University (2015)
• Hardware and software installation, troubleshooting, and maintenance
• Technical documentation and training material development
• Customer service
• System maintenance and upgrades

Certifications

• Certified Desktop Support Technician, XYZ Institute (2020)
• English (fluent)
• Spanish (basic)

Resume tips for Desktop Support

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support resume tips. We collected the best tips from seasoned Desktop Support - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical expertise and experience with hardware and software.
• Include any certifications you have in desktop support.
• Emphasize your customer service skills and ability to communicate effectively with clients.
• Include any knowledge you have in troubleshooting network and system issues.
• Mention any experience you have in providing training and support to users.

Desktop Support Resume Summary Examples

A resume summary or resume objective is an important part of any successful desktop support resume. It serves as a brief introduction of yourself and your most relevant qualifications for the position, and allows you to explain why you’re the best fit for the role. It also helps employers quickly determine if you have the skills and experience necessary to be successful in the role. In addition, it is an opportunity to highlight your key areas of expertise such as troubleshooting, software installation, and customer service. For Example:

• Recent college graduate with a degree in Computer Science and 1 year of professional experience providing desktop support.
• Experienced Desktop Support Technician with 5 years of experience in resolving IT issues for a large corporation.
• Highly-skilled Desktop Support Technician with 10 years of experience in troubleshooting and resolving hardware and software issues.
• Knowledgeable Desktop Support Technician with excellent customer service skills and 3 years of experience providing technical support.
• Reliable Desktop Support Technician with 7 years of experience providing support to end users in a fast-paced corporate environment.

Build a Strong Experience Section for Your Desktop Support Resume

Having a strong experience section is a key part of any job application, especially in the field of desktop support. Desktop support professionals need to possess a range of technical and customer service skills, so it is important to highlight these skills in your experience section. The experience section should provide employers with specific examples of your ability to solve complex technical issues, troubleshoot equipment, and provide excellent customer service. Additionally, employers may also be interested in seeing examples of your work ethic and ability to work as part of a team. Providing an in-depth description of your experience highlights your skills and demonstrates to employers that you are the right fit for the job. For Example:

• Provided technical support to over 500 end users within a large corporate office environment.
• Installed and configured new hardware and software in accordance with company standards.
• Troubleshooted and resolved issues related to hardware, software, and networking.
• Created and maintained user accounts, including passwords and security settings.
• Assisted with the maintenance of the computer network and its associated components.
• Provided end user training for the usage of new and existing hardware and software.
• Performed regular system maintenance, including patch and software updates.
• Maintained accurate inventory of hardware and software assets.
• Provided technical support to remote users via phone and remote desktop applications.
• Escalated support issues to higher level technical support personnel as needed.

Desktop Support resume education example

A Desktop Support Technician typically needs at least a high school diploma or equivalent. In addition, it is beneficial to have an Associate’s degree in Information Technology or a related field, as well as certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Experience in customer service, troubleshooting, and problem-solving are also beneficial. Here is an example of an experience listing suitable for a Desktop Support resume:

• Bachelor of Science in Computer Science, California University, California, 2018
• Associate of Science in Information Technology, California Community College, California, 2016
• Certificate in Desktop Support, XYZ University, California, 2019

Desktop Support Skills for a Resume

Adding skills for a Desktop Support Resume is important because it allows employers to quickly identify the expertise and qualifications you possess that make you a strong candidate for the position. Without relevant skills listed on your resume, employers may overlook your application altogether. Examples of skills to include on a Desktop Support Resume are troubleshooting and problem solving, technical support, customer service, hardware/software installation and maintenance, networking, and scripting/programming. Soft Skills:

• Problem-Solving
• Technical Support
• Communication
• Troubleshooting
• Interpersonal
• Organizational
• Attention-to-Detail
• Customer Service
• Hardware Installation
• Software Installation
• Network Configuration
• System Administration
• Data Backup
• User Training
• Data Recovery
• Problem Solving

Common Mistakes to Avoid When Writing a Desktop Support Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desktop Support resume

• Highlight your technical skills and experience.
• Include certifications and licenses.
• Showcase knowledge of hardware and software.
• Demonstrate problem-solving abilities.
• Highlight customer service skills.
• Emphasize your communication abilities.
• Provide details of troubleshooting and repair experience.
• List any network management experience.
• Describe any experience with hardware and software installation.
• Mention any experience with data backup and recovery.

Resume Worded   |  Proven Resume Examples

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Desktop Support Engineer Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Desktop Support Engineer
• Computer Support Specialist
• IT Support Analyst

Get advice on each section of your resume:

Jump to a resource:

• Desktop Support Engineer Resume Tips

Desktop Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., desktop support engineer resume sample.

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your desktop support engineer resume in 2024,    show impact or ability to impact the bottom line.

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Computer Support Specialist Resume Sample

It support analyst resume sample.

As a hiring manager who has recruited desktop support engineers at companies like Google, Microsoft, and Apple, I've seen countless resumes over the years. The best resumes for this role are the ones that clearly highlight the candidate's technical skills, problem-solving abilities, and customer service experience. In this article, we'll share some tips on how to create a strong resume that will help you stand out from the competition and land your dream job as a desktop support engineer.

   Showcase your technical skills

Hiring managers want to see that you have the technical skills required for the job. Make sure to:

• Highlight your proficiency in operating systems like Windows, macOS, and Linux
• Mention your experience with hardware troubleshooting and repair
• Include any certifications you have, such as CompTIA A+, Network+, or MCSE

Avoid simply listing skills without context. Instead, provide specific examples of how you've used these skills to solve problems, like:

Resolved an average of 50+ helpdesk tickets per week, troubleshooting issues with Windows, macOS, and Linux operating systems

   Emphasize your customer service experience

As a desktop support engineer, you'll be interacting with users on a daily basis. Hiring managers want to see that you have strong communication and interpersonal skills. Some things to avoid:

• Simply stating "Good communication skills" without any examples
• Focusing solely on technical skills and ignoring soft skills

Instead, highlight your customer service experience with specific examples:

• Provided technical support to 500+ users, maintaining a 98% customer satisfaction rating
• Collaborated with cross-functional teams to resolve complex issues and improve processes, resulting in a 25% reduction in ticket resolution time

   Quantify your accomplishments

Whenever possible, use numbers and metrics to quantify your accomplishments. This helps hiring managers understand the impact you've had in your previous roles. For example:

Implemented a new ticketing system that reduced average resolution time by 30% and increased first-call resolution rate from 60% to 85%

Avoid using vague statements like "Improved efficiency" without providing any context or data to back it up.

   Tailor your resume to the job description

Every company and role is different, so it's important to tailor your resume to the specific job you're applying for. Some tips:

• Use keywords from the job description in your resume
• Highlight the skills and experience that are most relevant to the role
• Include any industry-specific certifications or training

Avoid using a generic, one-size-fits-all resume that doesn't address the specific requirements of the job. Instead, take the time to customize your resume for each application.

   Show your problem-solving skills

Desktop support engineers are often the first line of defense when it comes to troubleshooting technical issues. Hiring managers want to see that you have strong problem-solving skills and can think critically under pressure. Some examples to include:

• Resolved a recurring network issue that was causing system downtime, saving the company an estimated $10,000 per month in lost productivity
• Developed and implemented a new troubleshooting process that reduced the average time to resolve complex issues by 50%

Avoid simply stating that you have "strong problem-solving skills" without providing any examples to back it up.

   Include relevant projects and achievements

In addition to your work experience, include any relevant projects or achievements that showcase your skills and expertise. For example:

• Developed and delivered training sessions on new software to 200+ employees, resulting in a 90% adoption rate within the first month
• Created a comprehensive knowledge base of common technical issues and solutions, reducing the average time to resolve tickets by 25%

Avoid including irrelevant or outdated projects that don't showcase your current skills and experience. Focus on highlighting your most recent and impressive achievements.

Writing Your Desktop Support Engineer Resume: Section By Section

  summary.

A resume summary for a Desktop Support Engineer is optional. It provides an opportunity to highlight your most relevant skills and experience at the top of your resume. If you have many years of experience or are making a career change, a summary can help provide context that may not be obvious from the rest of your resume. However, avoid using an objective statement, as they are outdated and focus on your goals rather than what you can offer an employer.

When writing your summary, focus on your key strengths, skills, and experience that are most relevant to the Desktop Support Engineer role. Avoid repeating information that is already covered in your work experience section. Keep your summary concise, typically no more than 3-4 sentences.

To learn how to write an effective resume summary for your Desktop Support Engineer resume, or figure out if you need one, please read Desktop Support Engineer Resume Summary Examples , or Desktop Support Engineer Resume Objective Examples .

1. Tailor your summary to the desktop support engineer role

When writing your summary for a desktop support engineer position, it's important to showcase your most relevant technical skills and experience. Review the job description and identify the key requirements and qualifications the employer is looking for.

Avoid generic statements that could apply to any job, like this:

• Experienced IT professional with strong communication skills and a track record of success.

Instead, focus on specific skills and experience that are directly relevant to the desktop support engineer role, like this:

• Desktop Support Engineer with 5+ years of experience troubleshooting and resolving complex hardware and software issues. Skilled in Windows and Mac OS, Active Directory, and remote desktop support.

2. Quantify your impact and achievements

To make your desktop support engineer summary more impactful, include specific metrics and achievements that demonstrate the value you've brought to previous roles. Quantifying your experience helps employers understand the scope of your responsibilities and the impact you've had.

Here's an example of a summary that effectively quantifies achievements:

Results-driven Desktop Support Engineer with 7+ years of experience managing a 500+ user environment. Implemented a new ticketing system that reduced average resolution time by 30%. Provided training and support for 50+ remote employees during company-wide transition to work-from-home.

When possible, include numbers like the number of users supported, percentage improvements in key metrics, or the number of projects completed.

  Education

The education section of your desktop support engineer resume should be concise and highlight your relevant technical knowledge. It's important to list your degrees or certifications that are most applicable to the job you're applying for. Here are some tips to help you craft a strong education section:

1. List your highest degree first

Start with your most recent or highest level of education. If you have a bachelor's degree or higher, list it first. For example:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

If you don't have a degree, you can list relevant coursework or certifications instead.

2. Include relevant coursework

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework. This shows employers that you have the necessary technical skills. For example:

• Courses: Computer Networks, Operating Systems, Cybersecurity
• Senior Project: Built a secure file sharing system using encryption

Avoid listing basic or introductory courses that don't showcase advanced skills.

3. Showcase your technical certifications

Certifications demonstrate your expertise in specific technologies that are important for desktop support. Some top certifications to include are:

• Microsoft Certified Solutions Associate (MCSA)
• Apple Certified Support Professional (ACSP)

If you have multiple certifications, consider creating a separate 'Certifications' section to highlight them.

4. Focus on relevance over detail for senior roles

If you're a senior-level desktop support engineer, your education section should be brief. Employers are more interested in your work accomplishments. For example:

B.S. Computer Science, Stanford University

Contrast this with an example of what not to include:

• B.S. Computer Science, Stanford University, 1995-1999
• Courses: Intro to Programming, Data Structures, Algorithms

The bad example is too detailed and includes outdated, irrelevant information for a senior candidate.

Skills For Desktop Support Engineer Resumes

Here are examples of popular skills from Desktop Support Engineer job descriptions that you can include on your resume.

• Technical Support
• System Administration
• Dynamic Host Configuration Protocol (DHCP)
• Desktop Computers
• Microsoft Endpoint Configuration Manager
• Remote Desktop

Skills Word Cloud For Desktop Support Engineer Resumes

This word cloud highlights the important keywords that appear on Desktop Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Desktop Support Resume Guide & Examples for 2022

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Desktop Support Engineer Resumes

• Template #1: Desktop Support Engineer
• Template #2: Desktop Support Engineer
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• Template #4: IT Support Analyst
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• Desktop Support Engineer Interview Guide
• Desktop Support Engineer Sample Cover Letters
• Alternative Careers to a Desktop Support Engineer
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Desktop Support Technician skills for your resume and career

A desktop support technician needs to have hard skills in areas like customer service, technical support, and troubleshoot. They should be able to handle technical problems for laptop computers and remote desktop, with expertise in operating systems like Windows XP. They must also be able to work with computer systems, network printers, and VPN. Desktop support technicians should have experience in desktop support, troubleshoot, and user support. They should be proficient in computer equipment and platforms including personal computers, standalone computers, and mobile devices like Apple, Android, and Blackberry.

In addition to hard skills, desktop support technicians need to have soft skills like customer service and strong communication skills. They must be able to work as part of a team and pay attention to detail. They should also possess problem-solving and analytical skills. According to Robert Vinaja Ph.D., Assistant Professor of Computer Information Systems at Texas A&M University San Antonio, "Ability to work as part of a team. -Attention to detail. -Problem-solving and analytical skills."

15 desktop support technician skills for your resume and career

1. customer service.

Customer service is assisting customers with their needs and concerns in a helpful and professional manner. Desktop support technicians use customer service by providing end-users with hands-on assistance and phone-based interactions, utilizing technical skills to support information systems, and maintaining high levels of customer satisfaction. They also deliver a high level of customer service and professional interaction with internal customers, management, and administration.

• Recognized by management for customer relations and complaint resolution resulting in several customer service awards based on customer satisfaction feedback.
• Utilized customer service skills and technical skills constantly via hands-on assistance and phone-based interactions with end-users and management staff.

2. Desktop Support

Desktop support refers to the technical assistance provided to users who encounter issues with their computer hardware or software. Desktop support technicians use desktop support by visiting end-users to investigate and resolve connectivity problems. They also provide day-to-day desktop support, install software and hardware, and troubleshoot issues. Additionally, they offer maintenance, repair, and recovery solutions over the phone to customers who need remote desktop support.

• Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
• Provided desktop support for a variety of business and software development applications.

3. Troubleshoot

Troubleshoot is the process of identifying and resolving problems or issues with a system or device. Desktop support technicians use troubleshoot to diagnose and fix technical issues with computer hardware, operating systems, network configurations, and software. They also use it to configure and troubleshoot peripheral devices, such as scanners and network printers, and to support and troubleshoot network connections. They prioritize their workload to effectively troubleshoot and execute solutions to technical problems.

• Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software
• Performed Backup/Recovery strategies, disaster recovery tasks, and troubleshoot network connectivity issues.

4. Technical Support

Technical support refers to providing assistance and guidance to users experiencing problems with computer hardware or software. Desktop support technicians use technical support in their job by helping users troubleshoot issues, training them on how to use software and hardware, and escalating problems to higher-level support when needed. They also create and maintain technical documentation and user guides.

• Worked for Ascension Health owned medical offices and hospitals providing technical support of desktop computers, applications and related technology.
• Develop technical support documentation and user's guides - Analyzes software deployments to identify problems and provides comprehensive solutions.

5. Remote Desktop

Remote desktop is a software or operating system feature that allows a personal computer's desktop environment to be run remotely on another computer. Desktop support technicians use remote desktop to access and control other computers, such as when providing technical support for users. They can use tools like Microsoft Remote Desktop and Motorola Timbuktu Remote access software to troubleshoot issues and install applications.

• Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Motorola Timbuktu Remote access software.
• Use Microsoft System Center Configuration Manager to deploy applications, hardware inventory and remote desktop control.

6. Laptop Computers

Laptop computers are portable computers designed for personal use. Desktop support technicians use laptop computers in various ways. They install and configure laptop computers, set up wireless connectivity, troubleshoot hardware problems, and perform routine maintenance like software updates and upgrades. They also deploy new laptop computers, migrate data from old to new computers, and troubleshoot problems related to laptop computers.

• Installed and supported desktop and laptop computers including hardware\software setup and configuration throughout the campus.
• Build computer images to recommended specifications and load software onto desktop computers and laptop computers.

Choose from 10+ customizable desktop support technician resume templates

7. network printers.

Network printers are devices that allow multiple users to print documents over a network. Desktop support technicians use network printers by mapping and configuring them for hospital personnel, assigning permissions using Active Directory, and maintaining and supporting them. They also install and troubleshoot network printers, ensuring they are connected and working correctly. They also install and update the latest drivers and firmware.

• Mapped and configured network printers and other peripheral devices as needed by hospital personnel.
• Performed an administrative role in assigning permissions to network printers using Active Directory.

8. Computer System

A computer system is a collection of hardware and software components that work together to perform tasks. Desktop support technicians use computer systems in a variety of ways, including troubleshooting, installing, and maintaining them. They also repair and replace damaged computer systems and peripherals. They ensure computer systems are properly validated and documented, and they integrate computer systems from newly acquired facilities with existing systems.

• Provided technical guidance, oversaw and monitored data processing operations and formal reporting of problems with computer systems platforms.
• Support work includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

OS stands for "operating system." Desktop support technicians use OS to maintain user security accounts, perform software deployment/management, and support Apple/Windows OS-based devices. They also create unattended installation methods, verify user functionality after OS upgrades, and perform system diagnostics and virus scans. For example, one desktop support technician used DeployStudio imaging software on Mac OS X Server to create and deploy dual-boot images for Apple computers.

• Maintained user security accounts for Window OS including desktop configuration, network connectivity, network access issues and printer connectivity.
• Perform software deployment/management and support Apple/Windows OS based devices.

Mac is a computer brand known for its user-friendly interfaces and powerful processing capabilities. Desktop support technicians use Macs to support and evaluate popular applications used by both Mac and PC environments. They also perform hardware upgrades such as memory, hard drive, and battery installations on Mac machines, as well as software upgrades like applications, firmware, and drivers. Technicians also provide desktop service needs on both Mac and Windows machines, including phone and in-person support.

• Performed desktop computer replacements/upgrades and migration of users data for Mac computers.
• Supported and evaluated popular applications used by Mac and PC environments.

PCs, short for personal computers, are computer systems used by individuals for various purposes. Desktop support technicians use PCs to perform diagnostic tests, troubleshoot issues, and install and configure software. They also use PCs to migrate user data and environments to new platforms, and to support different technical problems for end users, such as relocation of PCs, printers, scanners, and fax machines. Technicians may also build and configure PCs and laptops, load software, and conduct audits for unlicensed software.

• Developed successful proposal for the replacement PCs of the Collaboration room, expired out-of-warranty desktops.
• Designed implementation and distribution system for quarterly software updates performed on these PCs.

SCCM stands for System Center Configuration Manager. Desktop support technicians use SCCM to manage and deploy software, applications, and updates to multiple machines at once. They also use it to configure and monitor user profiles and permissions. For example, they might use SCCM to deploy software to new computers, or to push updates to all machines on a network.

• Delivered software deployments by leveraging SCCM 2012 through Active Directory associations.
• Provided systems administration tasks utilizing Active Directory and SCCM.

13. User Support

User support refers to the assistance provided to users of a product or service. Desktop support technicians use user support by providing maintenance and support for various devices and operating systems, configuring and installing workstations, and troubleshooting hardware and software issues. They also render second and third-level end-user support and implement vendor maintenance programs.

• Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office 2003/2010, iPhone/iPad/Android/Blackberry.
• Supported virtual servers and provided end user support for all LAN-based applications while configuring and installing workstations.

VPN stands for "Virtual Private Network." It allows users to securely connect to a network over the internet. Desktop support technicians use VPN to configure remote access, troubleshoot connectivity issues, and set up secure connections for users working remotely. They also use VPN to support users and provide on-call support. For example, they might use VPN to remotely access a user's computer and help resolve an issue.

• Configured desktop/laptop systems according to ARL security standards with Windows Vista, including laptop VPN configuration and support using Cisco products.
• Helped users working remotely including all application support and configuring VPN access.

15. Software Issues

Software issues are problems with computer programs, such as connectivity problems or conflicts between different programs. Desktop support technicians use software issues to troubleshoot and repair problems with operating systems and standard and proprietary software. They diagnose and troubleshoot hardware and software issues, provide advice to end-users, and support all software issues for university services.

• Coordinated efforts to maintain functionality of systems including network connectivity, hardware conflicts and software issues.
• Performed troubleshooting and repair for hardware/software issues and upgrade/migration services supporting Windows XP/Vista/7.

12 Desktop Support Technician Resume Examples

Build a professional desktop support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12 + resume templates to create your desktop support technician resume.

What skills help Desktop Support Technicians find jobs?

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List of desktop support technician skills to add to your resume

The most important skills for a desktop support technician resume and required skills for a desktop support technician to have include:

• Customer Service
• Desktop Support
• Troubleshoot
• Technical Support
• Remote Desktop
• Laptop Computers
• Network Printers
• Computer System
• User Support
• Software Issues
• Technical Problems
• Technical Issues
• Workstations
• Peripheral Equipment
• User Accounts
• Microsoft Windows
• Remote Support
• Technical Assistance
• Software Applications
• Software Problems
• Computer Equipment
• Software Installation
• Trouble Tickets
• Windows Server
• Software Support
• Help-Desk Support
• Desktop Computers
• Level Support
• Mobile Device Management
• Network Troubleshooting

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Desktop Support Technician Related Skills

• Administrative Technical Support Skills
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• Desk Support Technician Skills
• Desktop Support Analyst Skills
• Desktop Support Consultant Skills
• Desktop Support Specialist Skills
• Desktop/Network Support Skills
• Information Technology/Support Technician Skills
• Junior Technician Skills
• Network Support Technician Skills
• Services Desk Technician Skills
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• Systems Support Skills

Desktop Support Technician Related Careers

• Administrative Technical Support
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• Computer Technician
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• Desk Support Technician
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• Desktop/Network Support
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• Junior Technician
• Network Support Technician
• Services Desk Technician
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• Systems Support

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• Entry Level Desktop Support Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Desktop Support Resumes:

• Troubleshoot hardware and software issues on desktop computers
• Install and configure computer systems, peripherals, and software
• Provide technical assistance and support to users
• Diagnose and resolve technical issues
• Monitor system performance and troubleshoot issues
• Set up user accounts and passwords
• Maintain and update software and hardware inventory
• Provide training and guidance to users on computer systems
• Assist in the setup and maintenance of network infrastructure
• Monitor and maintain system security
• Respond to help desk requests in a timely manner

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Entry Level Desktop Support Resume Example:

• Successfully troubleshooted hardware and software issues on desktop computers, resolving 95% of reported problems within a 24-hour timeframe.
• Provided technical assistance and support to users, achieving a 90% customer satisfaction rating based on post-support surveys.
• Assisted in the setup and maintenance of network infrastructure, ensuring uninterrupted connectivity for 200+ users and minimizing downtime by 20%.
• Installed and configured computer systems, peripherals, and software for a team of 50 employees, resulting in a 30% reduction in setup time and improved productivity.
• Monitored system performance and troubleshooted issues, proactively identifying and resolving potential bottlenecks, leading to a 15% increase in system uptime.
• Responded to help desk requests in a timely manner, achieving a 95% first-call resolution rate and reducing average response time by 20%.
• Diagnosed and resolved technical issues, resulting in a 25% decrease in system downtime and minimizing productivity loss for 100+ users.
• Maintained and updated software and hardware inventory, ensuring accurate tracking and reducing inventory discrepancies by 15%.
• Provided training and guidance to users on computer systems, improving user proficiency and reducing support requests by 30%.
• Proficiency in troubleshooting hardware and software issues
• Excellent customer service and communication skills
• Knowledge of network infrastructure setup and maintenance
• Ability to install and configure computer systems, peripherals, and software
• System performance monitoring and optimization
• Timely response to help desk requests
• Proficiency in diagnosing and resolving technical issues
• Inventory management skills
• Ability to provide training and guidance to users
• Knowledge of various operating systems (Windows, MacOS, Linux)
• Familiarity with remote desktop applications
• Understanding of IT security principles
• Ability to work in a team environment
• Strong problem-solving skills
• Knowledge of computer hardware components
• Familiarity with office productivity software (Microsoft Office, Google Workspace)
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
• Ability to manage multiple tasks and priorities effectively
• Strong attention to detail
• Ability to work under pressure and meet deadlines.

Top Skills & Keywords for Entry Level Desktop Support Resumes:

Hard skills.

• Troubleshooting and problem-solving
• Hardware and software installation and configuration
• Operating system knowledge (e.g., Windows, macOS, Linux)
• Network troubleshooting and configuration
• Active Directory and user account management
• Remote desktop support
• Hardware and software maintenance
• Virus and malware removal
• Backup and disaster recovery
• Printer and peripheral device support
• Basic scripting and automation
• ITIL (Information Technology Infrastructure Library) knowledge

Soft Skills

• Technical troubleshooting and problem-solving skills
• Customer service and interpersonal skills
• Attention to detail and accuracy
• Time management and organization
• Adaptability and flexibility
• Communication and active listening
• Teamwork and collaboration
• Patience and empathy
• Analytical and critical thinking
• Documentation and reporting skills
• Multitasking and prioritization
• Professionalism and integrity

Resume Action Verbs for Entry Level Desktop Supports:

• Troubleshot
• Collaborated
• Troubleshooted
• Implemented

Generate Your Resume Summary

Resume FAQs for Entry Level Desktop Supports:

How long should i make my entry level desktop support resume, what is the best way to format a entry level desktop support resume, which keywords are important to highlight in a entry level desktop support resume, how should i write my resume if i have no experience as a entry level desktop support, compare your entry level desktop support resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Desktop Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Desktop Supports:

Desktop support, desktop support engineer, desktop support specialist, desktop support technician, it desktop support, it support analyst, it support specialist, technical support engineer.

IT Desktop Support Resume Sample

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Work Experience

• Experience troubleshooting over the phone
• Strong attention to detail with troubleshooting and project management skills
• Advanced knowledge of Active Directory Users & Computers
• Advanced knowledge of Windows XP/7, Microsoft Office 2010, 2013, anti-virus software and working with printer issues
• Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security, and network
• Past work experience in a high-paced customer focused service setting and an ability to self-prioritize tasks
• Supervises activities related to the operation and staffing of the IT service desk including, but not limited to
• Assists in the installation and configuration of appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support
• Installs, supports, and maintains PC applications in a Windows based Active Directory environment. Software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles
• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs
• Assess functional needs to determine system purchase specifications
• Keeps up to date on emerging technologies and recommends changes as appropriate
• Experience in the following
• Develop performance measurement framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills
• Monitoring the ticketing system to ensure issues are being addressed in a timely manner
• Installation and/or troubleshoot equipment (Desktops, laptops and printers)
• Collaborate with manager to ensure new staff have proper equipment
• Resolves problems identified via Help Desk Trouble Tickets; troubleshoots and provides support to all end users as needed
• Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations
• Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems
• Enforces Network Security and Appropriate Use Policies
• Ensures secure operation of all hardware devices and services through the use of security and encryption tools, and through extensive staff training and documentation
• Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users
• Collaborates with staff and IT management to ensure that current suite of programs are meeting the needs of employees
• Writes technical specifications for purchase of PCs, desktop hardware, and related products

Professional Skills

• Excellent documentation skills and ability to communicate effectively with technical and non-technical audiences
• Strong problem solving skills; Ability to deal with problems involving a few concrete variables in non-standardized situations
• Prior experience with Helpdesk experience and ticketing systems management in a customer service environment
• Good communications and analytical skills; demonstrated working knowledge of computer systems and integrated software application programs
• Strong interpersonal skills and the ability to work/learn as part of a team in a challenging and fast paced environment
• Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity
• Excellent customer service in face-to-face, telephone or electronic interaction with clients, good language and communications skills

How to write IT Desktop Support Resume

IT Desktop Support role is responsible for customer, interpersonal, troubleshooting, analytical, communications, software, reporting, technical, hardware, wireless. To write great resume for it desktop support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT Desktop Support Resume

The section contact information is important in your it desktop support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT Desktop Support Resume

The section work experience is an essential part of your it desktop support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it desktop support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it desktop support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Desktop Support resume experience can include:

• Strong interpersonal skills and the ability to work/learn as part of a team
• Strong interpersonal skills, deeply customer focused, and team focused
• Have excellent spoken and written communication skills in English
• Looking for a mix between customer service experience and a strong technical resource
• Experience providing desktop support with Microsoft Office within a network environment including strong Windows 7/10, Outlook, Office 2010/2016 and Linux
• Posses relevant computer skills, with an understanding of current PC operating systems and basic network concepts

Education on an IT Desktop Support Resume

Make sure to make education a priority on your it desktop support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it desktop support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Desktop Support Resume

When listing skills on your it desktop support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it desktop support skills:

• Aptitude for providing positive customer service and good communication skills
• Strong leadership and customer support skills, able to analyze & solve complex issues
• Excellent communication (i.e. written and verbal), interpersonal and analytical skills
• Possess strong interpersonal and organization skills
• Relavent experience in desktop support and/or helpdesk experience or equivalent of education/work experience
• Excellent customer service skills with the ability to communicate clearly and concisely with all levels of staff

List of Typical Experience For an IT Desktop Support Resume

Experience for it desktop support technician resume.

• Apply ITIL framework and troubleshooting techniques in order to effectively assess, diagnose, resolve and or escalate incidents and problems
• Demonstrate support and administration experience in at least three of the following areas
• Strong knowledge and experience with help ticketing systems such as Jira Service Desk
• Prior IT or desktop support experience
• 2) Empeccable customer service skills and follow through. Understands practice and process and offer solutions to resolve the issue
• Looking for 2 to 5 years of experience
• Being responsible for the effective acquisition, installation, maintenance, and use of desktop technology

Experience For IT Desktop Support Administrator Resume

• In a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support
• Experience installing, maintaining and supporting Microsoft Office and O365 applications
• Supervisory experience leading or managing technical support technicians in an IT Service Desk environment
• Provide training and guidance of contract support prior-to and during peak season
• Demonstrated ability of recording keeping and documentation
• Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange
• IT experience. (Setting up/imaging computers .Intermediate software knowledge Altiris & Symantec.)
• Experience working in a service desk environment supporting 500+ customer-base across multi-site organization

Experience For IT Desktop Support Associate Resume

• Strong knowledge of ticketing systems such as JIRA, ServiceNow, Remedy
• Experience migrating from a Microsoft Windows 7 to Windows 10 platform
• Be a contributing member of a Technical Team Skill-set
• Experienced in supporting PDA’s (Blackberry, Droid, iPhone and iPad)
• Skilled troubleshooter with superior analytical, evaluative, and problem-solving abilities

Experience For Supervisor, IT Desktop Support Resume

• Work experience in the following
• Establishes acceptable SLA’s on ticket prioritization and completion
• Experience with remote control support tools
• Server and desktop hardware configuration and build experience, familiarity with both hardware of software RAID
• Strong communication both verbal and nonverbal is critical
• Tier II Desktop/Helpdesk troubleshooting experience
• IT internship or 1-2 years of desktop support experience

Experience For IT Desktop Support Technical Analyst Resume

• Desktop support experience in medium to large corporate environment
• Relevant experience in customer service
• Experience in IT related fields
• Deploying desktop computers and peripherals as well as recording and tracking assets during deployment
• Maintaining operation of desktop infrastructure, ensuring maintenance and supportability
• Monitoring computer processing systems

Experience For IT Desktop Support Intern Resume

• Maintaining Asset Management Information for IT assets
• Supporting a build/release process
• Troubleshooting Cisco VPN connectivity
• Setting up User accounts in Active Directory
• Troubleshooting/ break-fix HW related issues
• Providing remote support to users
• Performing tests on computer equipment and programs
• Setting up computer equipment

Experience For IT Desktop Support Supervisor Resume

• Teaching clients to use programs
• Diagnosing computer problems
• Deploying standard Desktops
• Supporting Windows OS 10
• Ordering computer parts
• Coordinating resources to solve problems
• Developing solutions to routine technical problems of limited scope

Experience For IT Desktop Support Coordinator Resume

• Following specific, detailed instructions
• Being assigned to small projects or to phase(s) of larger projects
• Being responsible for the purchase and installation of hardware/software
• Representing the bridge between technology and business needs
• Providing in-person, walk-up or remote support
• Performing mass workstation deployments and migrations
• Understanding of customer service techniques

Experience For ARO IT Desktop Support Resume

• Providing 1st / 2nd level IT support to employees for resolution or escalation
• Ensuring that problem escalation process is followed within the pre-defined procedures
• Ensuring all support requests are logged into Global Help Desk
• Following company IT procedures and policies
• Providing feedback on suggested improvements
• Monitoring and maintaining equipment rooms and stock Installing/configuring hardware and software (including security updates) on new and existing equipment
• Recycling all expired IT equipment and technologies, ensuring correct disposal according to policy
• Maintaining audio visual equipment including desk and mobile phones, projectors, and video conference units

Experience For Manager, IT Desktop Support Resume

• Administering end user requests and projects
• Contributing to the completion of routine technical tasks
• Assist software engineering team in developing, testing, deploying, and supporting new systems
• Business Software Support. Installing, Updating and Troubleshooting Varian suite of applications including MS Office
• Assist staff supporting installation, configuration, and ongoing usability of computers, equipment, software and services, printing, networking and more
• A broad understanding of hardware and software, operating systems and basic computer programing
• Documentation of all systems including existing and new applications, scheduled maintenance, and incoming direct wires/demark information
• Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT support line, email and instant messaging
• Relevant Microsoft Desktop training ideally working towards or possessing MCSA for Windows Desktop

List of Typical Skills For an IT Desktop Support Resume

Skills for it desktop support technician resume.

• Proven experience in troubleshooting IT infrastructure and desktop issues
• Have the ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisiveness
• Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
• Computer Networking skills and knowledge
• Effectively troubleshoot hardware (PC, Laptops, Printers, Tablets, and Smartphones), software, and system problems required
• Use interpersonal skills & methods to encourage team & foster inter-team communication
• Relevant desktop support experience, ideally with experience of working on a service desk

Skills For IT Desktop Support Administrator Resume

• Analytical and problem-solving skills and ability to learn and retain technical information
• Organizational skills with emphasis on follow-up
• Networking equipment – experience with closets, switches, routers, quarterly and/or monthly network upgrades during off hours
• Strong understanding of wired/wireless networking concepts, general troubleshooting steps, and network tools
• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users
• Experience in managing & tracking assets
• Strong knowledge of Windows-based networking environment and Microsoft office applications including Excel, Access, PowerPoint and Outlook
• Strong understanding of remote connectivity issues, such as VPN, and wireless networking

Skills For IT Desktop Support Associate Resume

• Strong background with supporting various operating systems (Win 10, Win 8, Win 7, Mac OS and iOS)
• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
• Experience installing and maintaining IBM compatible PCs and their related peripherals
• Experience in supporting Windows/Mac desktop and laptop administration which includes OS imaging, anti-virus, printer and network, and Citrix
• Experienced setting up and imaging computers
• Experience deploying and supporting Windows 7/XP
• Experience operating an IT Helpdesk supporting computer networks, telephones, and VTCs

Skills For Supervisor, IT Desktop Support Resume

• Experience utilizing a ticketing system such as ServiceNow (Heat, Remedy, etc.)
• Experience with desktop operating systems including Microsoft, and Mac OS X
• Three years of direct experience in troubleshooting Microsoft Windows Operating Systems
• Demonstrated deep proficient in troubleshooting and technical problem solving
• Good knowledge of Microsoft operating systems and of the Microsoft Office suite

Skills For IT Desktop Support Technical Analyst Resume

• Experience with imaging tools such as Ghost
• Experience in administration & management of Windows OS and business productivity applications as well as deploying a Windows OS migration
• Tier II Desktop/Help-desk troubleshooting experience
• Experience with imaging and break/fix of IT hardware such as HP
• Experience managing Hospital clinical applications
• Experience with researching complex issues with end user software and hardware
• Experience with TCP/IP, networking, and network hardware configuration. (IE: Cisco)

Skills For IT Desktop Support Intern Resume

• Experience with imaging and break/fix of IT hardware such as HP and Dell
• Strong emphasis on being customer focused - Acts as a liaison between IT and the business
• Knowledge and experience with ticketing systems such as Jira Service Desk
• Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.)
• Experience with ITSM & ITIL methodologies along with implementation within a technical support environment

Skills For IT Desktop Support Supervisor Resume

• Experience in an IT support organization
• Demonstrates clear desire to be a role model in customer service and execution of IT support
• Experience in IT deskside support and related incident/problem management workflows
• Experience in Microsoft Windows 7, Windows 10, Apple OSX, Microsoft O365
• Deskside experience to address PC problems
• Experience with end-user support process for desktops and laptops (first-call resolution, problem
• Prioritize and resolve Helpdesk request and incidents
• Effective oral and written communicator in person, by phone or via the computer
• Strong attention to detail – quality driven

Skills For IT Desktop Support Coordinator Resume

• Experience utilizing active directory for password resets, etc
• Help Desk ticketing experience
• Experience working in a SharePoint / Office 365 driven environment is beneficial
• Excellent understanding of IT client infrastructure operations
• Strong technical knowledge of IT infrastructure, support processes, and industry standards
• Strong technical knowledge of configuration management and software distribution tools
• Good knowledge of the service management discipline
• Experience in regulatory environment

Skills For ARO IT Desktop Support Resume

• Demonstrate ability to see issues from the customer’s perspective, assesses urgency of requests and responds accordingly
• Prioritize workload with high quality and accountability
• Strong ability to interact with coworkers in-person
• Prior Help Desk Knowledge
• Network or Systems experience: Route / Switch or Exchange / SCCM / O365
• Experience with the ServiceNow Service Catalog application
• Experience in hardware and software deployment required
• Working knowledge of hardware and applications including but not limited to
• Understanding of laptop, tablet and mobile phones and syncing with business applications; guest connectivity for visitors

Skills For Manager, IT Desktop Support Resume

• Upgrading equipment and conducting data migration to new device
• Installing/uninstalling PC hardware/software
• Networking protocols and troubleshooting
• Working with and managing vendor expectations
• Maintaining the help desk tracking software
• Resolving problems with new and existing equipment
• Lifting and transporting of moderately heavy to heavy objects, such as computers, servers and thermal printers
• Working knowledge of PC software with emphasis on hospital supported software applications
• Supporting end users in an IT environment

List of Typical Responsibilities For an IT Desktop Support Resume

Responsibilities for it desktop support technician resume.

• Maintains effective working relationships with Engineering, Helpdesk, and Core Utility support staffs
• In a desktop/helpdesk support role with demonstrated proficiency in troubleshooting and technical problem solving
• Desktop/laptop software, patching and imaging experience
• Experience with Zoom as we are setting up ‘Zoom Rooms’ for video conferencing, install hardware
• Windows Server 2012/2016 experience
• Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Demonstrated proficiency with Active Directory
• Demonstrated proficiency with remote control support tools
• Onboarding and off boarding team members both in Campbell and remote – collecting monitors, docking stations or setting up

Responsibilities For IT Desktop Support Administrator Resume

• Performing PC maintenance, upgrades and configurations
• Helping users in person, via e-mail, IM, and over the phone
• Relevant Microsoft Desktop training ideally working towards or possessing MCDST
• Provide support and servicing on a break/fix basis for end user computing and peripheral equipment within the Bank’s network
• Help support manufacturing environment with rotating on-call schedule
• Perform imaging of computers and checking for required apps, encryption, etc
• Collect equipment from departing employees and add it to tracking database

Responsibilities For IT Desktop Support Associate Resume

• Provide troubleshooting, problem solving and on-site technical support for all levels of IT and the US based user community
• Capable of operating cyber range and IT lab testing environments
• Create and maintain a shipping and receiving inventory
• Able and willing to learn new as well as existing technologies
• Handle End User IT requests, including walking in, ticket assigned by SD, update the case with appropriate information in the ticket system
• End user support, including after hours on call support on a rotating schedule
• Provide documentation on root cause analysis when troubleshooting and resolving issues
• Capacity for analytical thinking and rapid problem solving in a fast-paced environment

Responsibilities For Supervisor, IT Desktop Support Resume

• 1) Installing and Configuring PCs (Windows)
• Recommends hardware and software solutions, including new purchases and upgrades based on observing user
• Knowledge of current equipment, technology and operating systems (i.e.: Linux, Windows administration, recovery and system performance monitoring tools)
• Completion of North Slope Unescorted Training course (NSTC Certification)
• Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products
• Desktop support team leader coordinating technical resource assignments to support projects and day to day operations
• Conduct training to project services resources on risk, security assessment process, and data privacy assessment process
• Remote management of hardware support ,including the implementation and set up of support PC’s

Responsibilities For IT Desktop Support Technical Analyst Resume

• Provides timely follow-up on staff questions and/or outstanding issues
• Assists team in conducting periodic physical inventory of computer equipment
• Knowledge of mobile device operating systems
• All calls to be logged and reported on using Service Now
• Focal point for communication and escalation amongst supervisors, technicians, engineering, and Internet operations

Responsibilities For IT Desktop Support Intern Resume

• The role provides implementation and support for production printing hardware and software systems
• Configuration and troubleshooting of complex hardware, custom built applications, storage, configuration management and general automation
• The role requires 24/7 on-call support and occasional racking of servers and cable management
• Provide configuration and troubleshooting for desktop/laptops, desk phones, and PC peripherals
• Administrating in a Windows 7/2008/2012 environment

Responsibilities For IT Desktop Support Supervisor Resume

• Knowledge of mobile device operating systems such as IOS and Android
• Professional demeanor (Working in Headquarters)
• Professional demeanor (Working in Sullivan Park)
• Support all aspects of IT equipment in a fast-paced 24x7 manufacturing environment
• Work with end users and support personnel to deploy, support, maintain the computing infrastructure
• Assists staff with installation, configuration, and ongoing usability of laptop computers as well as peripheral equipment and software
• Computer builds and imaging
• Documentation and assisting with continuous improvements and recommendations
• Follows existing processes and use standard methodologies to carry out assigned tasks

Responsibilities For IT Desktop Support Coordinator Resume

• Provide day-to-day IT support as part of a top-tier 24x7 IT support team supporting a wide range of technology and services
• Monitor incoming IT ticket queue, respond to requests or escalate to appropriate team
• Maintain (or working towards) related certifications: A+, Network+, MSCP, etc
• Field incoming help requests from end users via both telephone and work orders in a courteous manner
• Basic knowledge of Networking, wireless LAN, IP Telephony, storage and server technology
• Basic abilities in technical troubleshooting methodology
• Proficient in Microsoft Office (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
• Knowledge with mobile device operating systems such as IOS and Android

Responsibilities For ARO IT Desktop Support Resume

• Apply common sense understanding to carry out rough written or oral instructions
• Work a varied schedule, on-call hours, and long hours during crisis situations as required
• Routinely moves and transports equipment weighing up to 25 lbs. from one location to another
• Mobile devices including smartphones and tablets
• Occasional off-hours support to manage infrastructure changes and technical issues for the central computing and remote office locations
• Limited supervision with occasional coaching and clearly established policies
• Acts as a training resource for Gmail, Microsoft Office, and related applications
• Phone programming in Cisco Call Managers (CUCM)

Responsibilities For Manager, IT Desktop Support Resume

• Resolve problems with new and existing equipment
• Assist with taking inventory of all equipment, software and software licenses
• Mobile device troubleshooting (Android and iOS)
• Manage asset inventory including peripherals
• Software installation, updates, removal and troubleshooting
• Involved in user onboarding and termination process
• College junior or senior, graduating December 2016 – June 2019
• Adequate understanding of technical terminology with knowledge of the interrelationship of software, hardware, and network environments
• Engage customer base through the use of a ticketing system, provide proper follow-up and escalation as needed to ensure resolutions

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