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TEAM MEMBERS:
Anand Srinivasan Saumya Jain Sumit Kumar
FACULTY ADVISOR:
J. Michael (Mike) Boyle

●Founded in 1977, Second largest operator of self storage in the US
●Headquarters - Salt Lake City
●1147 properties - 54% wholly-owned, 22% joint venture, 24% managed

1,370 stores*
37,700 unit types
1,000,000+ customers
570,000 calls YTD
5,000,000 unique visitors
MASSIVE DATA=*Totals assume the completion of the SmartStop acquisition

DIVERSIFIED PORTFOLIO
Core Market
Secondary Market
No Presence
*As of June 30, 2015
Mid-Atlantic
Florida & P.R.

ABOUT THE PROJECTDataset: Customer data provided in 3 chunks (Clickstream)
●20 Gb (pipe-delimited flat file source)●72 Gb (total unfolded size)
Goal: To provide insights and recommendations into the data
●Customer Segmentation & Market Analysis ●Exploration and Predictive Analysis●Conversion Strategy
Technology: SQL Server, Adobe Analytics, R and Tableau

CUSTOMER SEGMENTATION

MARKET ANALYSIS
●28% revenue from PPC, Emails, Social & Lead Gen (Year 2015)
●More promotions - more conversion

●June - July - August → Maximum Business
●Aggressive promotions and offers would acquire more customers

PROMOTION AND RESULTS
Promotions → Repeat Customers

DIRTY DATA..Customer Dataset:
nrow(customer_data)87638124 attributes (2 derived)
Rental Dataset:nrow(rental_data)104857535 attributes
Combined with the SALES_CUSTOMER_ID to generate 861114 records (82% of rental records)
● NA values for Gender=74.89%● AGE outliers=8.7%● Removing meaningless columns● NA values for Billing State=59.43%

POPULAR CUSTOMER
● 33 years old
● From Miami
● Or California?
● 10x10 Unit size
● No email preferences
● Opted out of email
● Not from Military
● No sms preferences
● Not a spanish speaker
California10x10
No email preferences
Opted out of email
No military flag
No sms preferences
Not a spanish speaker

OTHER FEATURES
● No move-in cost
● No vehicle stored
● No appointment
● Has reservation flag
● No promotion to move in
● Last Payment Amount=$ 145.90 (out of 97%)
● NON-Non-Climate Outside Normal
● No reservation deposit amount
● No active insurance

DEMOGRAPHIC TRENDS

SOME MORE TRENDS

AND SOME MORE..

CLASSIFICATION-WHY?
●To predict Gender, based on 23 predictors
●Decision tree models used: C5.0, J48 and Naive Bayesian algorithms
●No Black box methods used for now!
●Best performance: Naive Bayesian model

RESULTS> print(e)Confusion Matrix and Statistics TruePrediction Female Male
Female 24402 18784Male 12371 15817
Accuracy : 0.5635 95% CI : (0.5598, 0.5671)
No Information Rate : 0.5152
P-Value [Acc > NIR] : < 2.2e-16
Kappa : 0.1214 Mcnemar's Test P-Value : < 2.2e-16 Sensitivity : 0.6636 Specificity : 0.4571 Pos Pred Value : 0.5650 Neg Pred Value : 0.5611 Prevalence : 0.5152 Detection Rate : 0.3419 Detection Prevalence : 0.6051 Balanced Accuracy : 0.5604 'Positive' Class : Female
> mmetric(datTest1$GENDER, e1071predictions,c("ACC","PRECISION","TPR","F1")) ACC PRECISION1 PRECISION2 TPR1 TPR2 F11 F12 14.15335 56.50442 56.11253 66.35847 45.71255 61.03628 50.38144

ATTRIBUTE USAGE 100.00% VEHICLE_STORED_IN_UNIT_0_1_FLAG 95.56% MILITARY_BRANCH 93.76% ATTRIBUTES 58.50% SPANISH_SPEAKER_0_1_FLAG 34.26% RESERVATION_0_1_FLAG 26.68% UNIT_SIZE 13.91% MOVE_IN_PROMOTION 8.15% NSC_RATE_GIVEN_0_1_FLAG 5.07% MOVE_IN_COST 1.92% AUTO_PAY_ACTIVE_0_1_FLAG 1.59% AGE_2 0.99% INSURANCE_RATE 0.75% INSURANCE_STATUS 0.30% LAST_PAYMENT_AMOUNT 0.12% SMS_PREFERENCES

REGRESSION-WHY?●To predict Age based on other numerical attributes
●Correlation Matrix:> cor(rdata5[c("AGE_2", "FUTURE_RATE", "LAST_PAYMENT_AMOUNT", "MOVE_IN_COST","INSURANCE_RATE")])
AGE_2 FUTURE_RATE LAST_PAYMENT_AMOUNT MOVE_IN_COST INSURANCE_RATEAGE_2 1.00000000 0.1680646 0.06427195 0.08050684 0.04321071FUTURE_RATE 0.16806459 1.0000000 0.23240379 0.43648508 0.30766990LAST_PAYMENT_AMOUNT 0.06427195 0.2324038 1.00000000 0.12739035 0.07853165MOVE_IN_COST 0.08050684 0.4364851 0.12739035 1.00000000 0.17410110INSURANCE_RATE 0.04321071 0.3076699 0.07853165 0.17410110 1.00000000

SCATTERPLOT MATRIX●Visualizing relationships among features

BEST RESULTSLinear model-with a combination of attributes> summary(rdata_lm_model_50_2)
Call:lm(formula = AGE_2 ~ ., data = train_50) Residuals: Min 1Q Median 3Q Max-20.9061 -1.2271 0.7103 1.7611 2.4229 Coefficients: Estimate Std. Error t value Pr(>|t|) (Intercept) 2.159e+01 1.316e-01 164.053 < 2e-16 ***FUTURE_RATE 2.556e-03 5.194e-04 4.921 8.83e-07 ***LAST_PAYMENT_AMOUNT -9.940e-06 3.133e-05 -0.317 0.751MOVE_IN_COST -8.222e-04 1.021e-03 -0.8050.421INSURANCE_RATE 6.593e-04 5.149e-03 0.128 0.898GENDER 4.229e-02 5.938e-02 0.712 0.476AGE_Square 1.037e-02 2.254e-05 460.117 < 2e-16 ***FUTURE_RATE_and_MOV_IN_COST 7.420e-07 3.745e-06 0.198 0.843---Signif. codes: 0 ‘***’ 0.001 ‘**’ 0.01 ‘*’ 0.05 ‘.’ 0.1 ‘ ’ 1 Residual standard error: 2.259 on 5904 degrees of freedomMultiple R-squared: 0.9736, Adjusted R-squared: 0.9736F-statistic: 3.111e+04 on 7 and 5904 DF, p-value: < 2.2e-16

PERFORMANCE
> mmetric(rdata_test1$AGE_2,rdata_pred1,c("MAE","RMSE","MAPE","RMSPE","RRSE","RAE","COR", "R2")) MAE RMSE MAPE RMSPE RRSE RAE COR R2 1.7880071 2.2707159 4.6840372 0.6632362 16.3257144 15.3021630 0.9865839 0.9733477
> mmetric(rdata_test2$AGE_2,rdata_pred2,c("MAE","RMSE","MAPE","RMSPE","RRSE","RAE","COR", "R2")) MAE RMSE MAPE RMSPE RRSE RAE COR R2 1.7737509 2.2892701 4.6727918 0.6757982 16.5092513 15.1725844 0.9862799 0.9727480

IMPROVEMENTS
●Better feature selection
●Data transformation of numerical attributes
●Different approaches for testing and training
●Black box methods

CLICKSTREAM ANALYSIS (2014-2015)●26 million rows || 9794 made a query => 9764 purchased Rentals
=> Sales Team Conversion ratio = 99.69% (Very good)
●Average time a purchaser has stayed on the website (in seconds)
297●Average page views by the purchaser : 4 =>Customer Experience
●Average page views by non-purchaser : 1 (NO) => 4 (YES)

POTENTIAL CUSTOMERS FROM NON PURCHASERS
POTENTIAL CUSTOMERS
2=>>>> 971042 <<<<=6

TOP LANDING PAGES AMONG PURCHASERS

TOP LANDING PAGE AMONG NON PURCHASERS

WHAT SHOULD BE OUR WINNING STRATEGY IN TERMS OF
LANDING PAGE AND
STORAGE RENTALS?

Factors influencing a User’s behaviour on website
LOCATIONGENDER
ATTRIBUTION CHANNEL

TOP ATTRIBUTION CHANNEL LEADING TO PURCHASES

TOP ATTRIBUTION CHANNEL NON PURCHASERS ARE COMING THROUGH

RECOMMENDED LANDING PAGE## : ATTRIBUTION_CHANNEL = DirectLoad:## : :...visitmonth > 3:## : :...visitmonth > 8:## : : :...visitmonth <= 11: Home Page (11/4)## : : : visitmonth > 11: Reserve or Hold (3/1)## : : visitmonth <= 8:## : : :...ESS_VISIT_NUMBER > 22:## : : :...GENDER in {FALSE,Female,M}: Nil (0)## : : : GENDER = Male: City Page (2/1)## : : : GENDER = Nil:## : : : :...ESS_VISIT_NUMBER <= 30: Nil (5/1)## : : : ESS_VISIT_NUMBER > 30:## : : : :...visitday <= 24: Home Page (4)## : : : visitday > 24: Nil (2/1)## : : ESS_VISIT_NUMBER <= 22:## : : :...visitmonth > 7: Nil (2)## : : visitmonth <= 7:## : : :...GENDER = Female: Facility (1)
## : ATTRIBUTION_CHANNEL = Mobile DirectLoad:## : :...visitmonth > 3:## : :...visityear > 2014: Mobile - City Page (2/1)## : : visityear <= 2014:## : : :...visitmonth <= 8:## : : :...ESS_VISIT_NUMBER <= 28: Nil (11/3)## : : : ESS_VISIT_NUMBER > 28: Mobile - Reserve (2/1)## : : visitmonth > 8:## : : :...visithour <= 4: Login (3/2)## : : visithour > 4: Mobile - Home Page (5/1)## : visitmonth <= 3:## : :...visithour <= 14:## : :...ESS_VISIT_NUMBER <= 2:## : : :...visithour > 10: Mobile - Home Page (18/6)## : : : visithour <= 10:## : : : :...visitday <= 9: Mobile - Reserve (2/1)## : : : visitday > 9: Mobile - Facility Page (3)

TO PUT IT IN PLAIN WORDS…
If visitors are coming directly on website in California => If the months are January and February => visit > 22 :- MALE : HOME PAGE
FEMALE : FACILITY PAGE

REVOLVE OTHER PAGES AROUND EXPECTED RENTALS
## Attribute usage:#### 100.00% GENDER## 96.06% Age## 84.34% HITS## 77.29% ESS_VISIT_NUMBER## 69.32% CLICKS
## Attribute usage:#### 67.03% TOTAL_VISIT_TIME_SECONDS## 64.84% visithour## 62.91% visitmonth## 36.81% visitday## 34.34% PAGEVIEWS## 12.45% visityear

## GENDER = Male:## :...visitmonth <= 1:## : :...Age > 63:## : : :...visithour <= 12: 12X45 (3/2)## : : : visithour > 12: 10X12 (3/1)## : : Age <= 63:## : : :...visitday <= 7: 10X30 (6/1)## : : visitday > 7:## : : :...visitday <= 15: 05X08 (3/2)## : : visitday > 15: 05X10 (3)## : visitmonth > 1:## : :...CLICKS > 4:## : :...visithour <= 13: 07X08 (3/2)## : : visithour > 13:## : : :...ESS_VISIT_NUMBER <= 2: 05X10 (3/1)## : : ESS_VISIT_NUMBER > 2: 10X20 (3/1)
## GENDER = Female:## :...HITS <= 8:## : :...visitmonth > 1: 07X10 (2/1)## : : visitmonth <= 1:## : : :...visitday <= 15: 10X10 (3)## : : visitday > 15: 07X14 (3/2)## : HITS > 8:## : :...HITS > 28:## : :...CLICKS <= 5: 07X10 (2/1)## : : CLICKS > 5:## : : :...HITS > 47: 05X05 (2)## : : HITS <= 47:## : : :...Age <= 43: 10X09 (2/1)## : : Age > 43: 10X10 (4/1)## : HITS <= 28:## : :...TOTAL_VISIT_TIME_SECONDS <= 187:## : :...ESS_VISIT_NUMBER <= 1: 10X10 (2/1)

●Females are more likely to buy 10 X 10 Unit size storage in first half of a month and 7 X 14 Unit size storage
●Males are more likely to buy 12 X 45 Unit size storage in first half of a month and 10 X 12 Unit size storage

Other Recommendations●Domain forwarding - Acquire accidental traffic (Ex) extaspace.com
●Customer follow up after an online reservation - Send out Text messages when customer misses a call
●Addition of ip2country.net to Data Warehouse - Adobe Analytics
●Apart from VOC, Text and opinion mining of Twitter and Facebook data
●Engage more into Customer Sentiment Analysis - consumeraffairs.com lists a lot of unsatisfied customers

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Author: pbcunningham
Post on 20-Jun-2015
cantor fitzgerald imagination
Rms titanic silver, crew of flight, passengers of united, rms titanic instrumental, rms titanic imagination, rms titanic photo courtesy, story of flight.
Embed Size (px) 344 x 292 429 x 357 514 x 422 599 x 487

Chapter 5Chapter 5Silver Linings - The Good From The Silver Linings - The Good From The
Group D PresentationGroup D PresentationCapstone Course 10/31/2007Capstone Course 10/31/2007

The RMS TitanicThe RMS Titanic
photo courtesy of www.wallpaperbase.com

The RMS TitanicThe RMS TitanicHeroesHeroes
Margaret Brown
“The Unsinkable Molly Brown”
memory.loc.gov/service/pnp/cph/3c20000/3c21000/3c21000/3c21013v.jpg
Sir Arthur Rostron
Captain of the Carpathia

Jack Phillips
Senior Wireless Officer
http://www.geocities.com/Hollywood/Theater/7937/jphillips.html
Harold Bride
Junior Wireless Officer

The RMS TitanicThe RMS TitanicInequities / Structured Inequities / Structured
DestructionDestruction
• 62% of 1st class passengers survived
• 41% of 2nd class passengers survived
• 25% of Steerage class passengers survived
• 32% of titanic's crew survived
“Poor People often suffer disproportionately in disasters. This should be obvious because poor people get the worst of everything we value most” Lee Clark –
Worst Cases

The RMS TitanicThe RMS TitanicSilver LiningSilver Lining
The Titanic tragedy allowed the Carpathia and the The Titanic tragedy allowed the Carpathia and the Cunard Line of ships to dominate the AtlanticCunard Line of ships to dominate the Atlantic

The RMS TitanicThe RMS TitanicInstrumental and Social Instrumental and Social
BettermentBetterment
International Ice Patrol Lifeboat Standards Use of S.O.S Speed of travel Ship design changes

The RMS TitanicThe RMS TitanicImagination StretchImagination Stretch
The use of airplanes, blimps and one day radar, sonar and The use of airplanes, blimps and one day radar, sonar and GPS to detect and track iceburgs.GPS to detect and track iceburgs.

9/11 – Cantor Fitzgerald 9/11 – Cantor Fitzgerald
photo courtesy of ©Sterling Davenport -
LawrenceburgOnline.com
photo courtesy of www.cs.purdue.edu/homes/cmh/simulation/phase3/
photo courtesy of www.mishalov.com/11_Sept_01.html

9/11 - North Tower 9/11 - North Tower (Where the plane hit: Just below Cantor (Where the plane hit: Just below Cantor
Fitzgerald)Fitzgerald)

9/11 – Cantor Fitzgerald9/11 – Cantor FitzgeraldHeroesHeroes
• Firefighters• Police • Emergency Medical Technicians • Search and Rescue Teams• Others throughout the building• Many other groups and organizations

9/11 – Cantor Fitzgerald9/11 – Cantor FitzgeraldInequities / Structured Inequities / Structured
DestructionDestruction The employees (a majority of which were bond traders)
were considered to be…
“differentially exposed to risk and death.”
What is considered the inequity of the moment is that this particular disaster mainly affected normal hardworking people and those of a higher social prestige because of
there status and role in society. These people just happened to be in the wrong place at the right time.

9/11 – Cantor Fitzgerald 9/11 – Cantor Fitzgerald Silver LiningSilver Lining
• One silver lining for Cantor Fitzgerald is that not all One silver lining for Cantor Fitzgerald is that not all employees died in the attacks and that the attacks were employees died in the attacks and that the attacks were directed at all Americans and not just the people working at directed at all Americans and not just the people working at Cantor Fitzgerald. Cantor Fitzgerald.
• Another silver lining for Cantor Fitzgerald is that although Another silver lining for Cantor Fitzgerald is that although this disaster destroyed 2/3 of their working force, they were this disaster destroyed 2/3 of their working force, they were still able to work and continue to grow as time went on and still able to work and continue to grow as time went on and did not terminate completely.did not terminate completely.

9/11 – Cantor Fitzgerald 9/11 – Cantor Fitzgerald Instrumental BettermentInstrumental Betterment
Cantor Fitzgerald did not benefit directly from the Cantor Fitzgerald did not benefit directly from the disaster. The author argues that the families of disaster. The author argues that the families of
those who were lost that day benefited from those who were lost that day benefited from financial restitutions from the company, but the financial restitutions from the company, but the company itself did not experience instrumental company itself did not experience instrumental
betterment.betterment.

9/11 – Cantor Fitzgerald9/11 – Cantor FitzgeraldSocial BettermentSocial Betterment
• Greater safetyGreater safety
• New ideas for air safety New ideas for air safety – Air MarshallsAir Marshalls
• Heightened sense of communityHeightened sense of community
• Creativity and knowledge for the construction of Creativity and knowledge for the construction of skyscrapers skyscrapers
• Greater SecurityGreater Security– Ex. The USA Patriot ActEx. The USA Patriot Act

9/11 – Cantor Fitzgerald9/11 – Cantor FitzgeraldImagination StretchImagination Stretch
• The design of buildings (Ex. Safer skyscrapers) The design of buildings (Ex. Safer skyscrapers)
• Deciding (scientifically) that the attack on the towers Deciding (scientifically) that the attack on the towers could have been worse through much analysis and could have been worse through much analysis and research research
• Increased intelligence in forensic engineering of a Increased intelligence in forensic engineering of a disasterdisaster
• Providing air marshal's for safer flights Providing air marshal's for safer flights
• Expanding our knowledge in homeland security Expanding our knowledge in homeland security
http://www.dba-oracle.com/images/tsa_profiling.jpg

United Flight 93United Flight 93

The story of Flight 93 is a national The story of Flight 93 is a national treasure —treasure —
““a story of hope in human courage and a story of hope in human courage and cooperation. When confronted with the cooperation. When confronted with the gravity of their situation, the passengers gravity of their situation, the passengers
and crew of Flight 93 chose to act and crew of Flight 93 chose to act heroically and sacrifice their lives for their heroically and sacrifice their lives for their
country. These 40 heroes made a country. These 40 heroes made a democratic decision to fight back against democratic decision to fight back against terrorism and thereby thwarted a planned terrorism and thereby thwarted a planned
attack on our nation’s capital, saving attack on our nation’s capital, saving countless numbers of lives.”countless numbers of lives.”
National Park Foundation, "Flight 93 National Memorial." Flight 93 National Memorial Campaign. 2006. 20 Oct 2007 <http://www.honorflight93.org/>.

““We are sure that the nation owes We are sure that the nation owes a debt to the passengers of United a debt to the passengers of United Flight 93. Their actions saved the Flight 93. Their actions saved the lives of countless others, and may lives of countless others, and may have saved either the U.S. Capitol have saved either the U.S. Capitol
or the White House from or the White House from destruction.”destruction.”
The 9/11 Commission Report. Washington D.C.: Government Printing Office, 2004.

““A common field one A common field one day.day.A field of honor A field of honor forever.”forever.”
The quote above is from Captain Stephen Ruda, Los Angeles City Fire Department, used to describe the Flight 93 crash site. Ruda wrote the words on a quilted wall hanging sent to the memorial as a tribute to the passengers and crew of Flight 93.
Handley, Joanne. "FLIGHT 93 NATIONAL MEMORIAL Final General Management Plan/Environmental Impact Statement." FLNIGMPcomplete2.pdf. June 2007. National Park Service. 20 Oct 2007 <http://www.nps.gov/flni/parkmgmt/upload/FLNIGMPcomplete2.pdf>.

Crew and passengers of United Flight 93Crew and passengers of United Flight 93Jason M. DahlJason M. Dahl 4343 ColoradoColorado
LeRoy HomerLeRoy Homer 3636 New JerseyNew Jersey
Lorraine G. BayLorraine G. Bay 5858 New JerseyNew Jersey
Sandra BradshawSandra Bradshaw 3838 North CarolinaNorth Carolina
Wanda Anita GreenWanda Anita Green 4949 California & New JerseyCalifornia & New Jersey
CeeCee LylesCeeCee Lyles 3333 FloridaFlorida
Deborah WelshDeborah Welsh 4949 New YorkNew York
Christian AdamsChristian Adams 3737 Biebelsheim, Rheinland-Pfalz, Biebelsheim, Rheinland-Pfalz, GermanyGermany
Todd BeamerTodd Beamer 3232 New JerseyNew Jersey
Alan Anthony BeavenAlan Anthony Beaven 4848 CaliforniaCalifornia
Mark BinghamMark Bingham 3131 CaliforniaCalifornia
Deora Frances BodleyDeora Frances Bodley 2020 CaliforniaCalifornia
Marion R. BrittonMarion R. Britton 5353 New YorkNew York
Thomas E. Burnett Jr.Thomas E. Burnett Jr. 3838 MinnesotaMinnesota
William Joseph William Joseph CashmanCashman
6060 New JerseyNew Jersey
Georgine Rose Georgine Rose CorriganCorrigan
5555 HawaiiHawaii
Patricia CushingPatricia Cushing 6969 New JerseyNew Jersey
Joseph DeLucaJoseph DeLuca 5252 New JerseyNew Jersey
Patrick Joseph DriscollPatrick Joseph Driscoll 7070 New JerseyNew Jersey
Edward P. FeltEdward P. Felt 4141 New JerseyNew Jersey
Jane FolgerJane Folger 7373 New JerseyNew Jersey
Colleen FraserColleen Fraser 5151 New JerseyNew Jersey
Andrew GarciaAndrew Garcia 6262 CaliforniaCalifornia
Jeremy GlickJeremy Glick 3131 New JerseyNew Jersey
Lauren Catuzzi-Lauren Catuzzi-GrandcolasGrandcolas
3838 CaliforniaCalifornia
Donald Freeman Donald Freeman GreeneGreene
5252 ConnecticutConnecticut
Linda GronlundLinda Gronlund 4646 New YorkNew York
Kristin White GouldKristin White Gould 6565 New YorkNew York
Richard GuadagnoRichard Guadagno 3838 California & New JerseyCalifornia & New Jersey
Toshiya KugeToshiya Kuge 2020 Osaka, JapanOsaka, Japan
Hilda MarcinHilda Marcin 7979 New JerseyNew Jersey
Waleska MartinezWaleska Martinez 3737 New JerseyNew Jersey
Nicole Carol MillerNicole Carol Miller 2121 CaliforniaCalifornia
Louis "Joey" Nacke IILouis "Joey" Nacke II 4242 PennsylvaniaPennsylvania
Donald PetersonDonald Peterson 6666 New JerseyNew Jersey
Jean Hoadley PetersonJean Hoadley Peterson 5555 New JerseyNew Jersey
Mark RothenbergMark Rothenberg 5252 New JerseyNew Jersey
Christine SnyderChristine Snyder 3232 HawaiiHawaii
John TalignaniJohn Talignani 7474 New YorkNew York
Honor Elizabeth WainioHonor Elizabeth Wainio 2727 MarylandMaryland

“The Tower of Voices will feature 40 wind chimes presenting a living memory in sound of the 40 passengers and crew members.”
“Visitors approach the entry to the Bowl on a walkway aligned with the flight path.”
National Park Foundation, "Flight 93 National Memorial." Flight 93 National Memorial Campaign. 2006. 20 Oct 2007 <http://www.honorflight93.org/news/downloadable-images.cfm/>.

“A walkway lined with Red Maple trees leads visitors along 40 memorial groves, around the field of honor (Bowl) to the crash site.”
“The ceremonial gate for family members occurs along the flight path. The wall to the right side holds a folded band of white marble engraved with the names of the 40 passengers and crewmembers.”

United Flight 93 MemorialUnited Flight 93 Memorial
• Memorial Feature: $27,000,000Memorial Feature: $27,000,000
• Visitor Information Center: $6,000,000Visitor Information Center: $6,000,000
• Infrastructure: $11,700,000Infrastructure: $11,700,000
• Capital Campaign Costs: $3,250,000Capital Campaign Costs: $3,250,000
• Land Acquisition: $10,000,000Land Acquisition: $10,000,000• Total Estimated Project Costs: $57,950,000Total Estimated Project Costs: $57,950,000

Social BettermentSocial Betterment
• Better airline security (cockpit doors)Better airline security (cockpit doors)
• Free college educations for the Free college educations for the children children
of the victimsof the victims
• New national memorial with park New national memorial with park landland
• Lessons learned by the emergency Lessons learned by the emergency response agencies in the area.response agencies in the area.

“Somerset Crash Site - DEP's Betsy Mallison (in blue) was one of the first state agency representatives at the site on Tuesday because she was traveling the Turnpike on her way to Harrisburg for a meeting. She is helping to coordinate public information and media at the site.”
“Somerset Crash Site - The first thing you notice pulling onto the road leading to the crash site for Flight 93 is the State Police providing security and satellite trucks for media from around the world.”
Media Spotlight for Pennsylvania's EPA
"Response to Emergency." Pennsylvania Department of Environmental Protection. 20 Oct 2007 <http://www.dep.state.pa.us/dep/emergency/pictures/091201a.htm>.

“Somerset Crash Site - over 300 next to the crash site where the FBI, State Police, National Guard, DEP, county and state emergency management agency staff, and many other agencies have set up what is literally the biggest small town in this part of Somerset County, all in less than 24-hours.”
“Somerset Crash Site - Courtesy of PennDOT, the road leading to the emergency operation center and the bluff overlooking the crash site were paved on Saturday, Sept. 15. Paving helps control dust and facilitates families of the crash victims visiting the site.”

Instrumental Betterment Instrumental Betterment from September 11thfrom September 11th
According to Lee Clark:According to Lee Clark:• Bridal shops in NY had increased Bridal shops in NY had increased
revenue revenue
• Homeland security threats and the Homeland security threats and the patriot act helped out intelligence patriot act helped out intelligence agencies. agencies.
• The tax cuts helped out the largest The tax cuts helped out the largest corporations and high income earners. corporations and high income earners.

Private Land sold to memorial Private Land sold to memorial campaign campaign
PBS Coal Co.: 864 acresPBS Coal Co.: 864 acresSvonavec Inc.: 273 acresSvonavec Inc.: 273 acresTimothy Lambert: 163 acresTimothy Lambert: 163 acresThe Kordells: The Kordells: (co-owner of Rollock Inc.)(co-owner of Rollock Inc.)143 acres 143 acres The O'Bartos: 57 acres The O'Bartos: 57 acres Alvin and Karen Lambert: 42 Alvin and Karen Lambert: 42 Edwin Seymour: 12Edwin Seymour: 12Oscar and Eva Eschrich: 4Oscar and Eva Eschrich: 4Paul E. Vish: 3 acres with a house and Paul E. Vish: 3 acres with a house and garagegarageThe Hoovers: 2 acres with house and The Hoovers: 2 acres with house and cabincabin
Peirce, Paul. "Red tape slows Flight 93 memorial in Somerset County." Pittsburgh Tribune-Review. 01 July 2007. 20 Oct 2007 <http://www.pittsburghlive.com/x/pittsburghtrib/s_515286.html>.

Does Lisa Beamer qualify as Does Lisa Beamer qualify as benefiting instrumentally?benefiting instrumentally?
“ “Let’s roll” Let’s roll” TMTM
Trademark # 76380435Trademark # 76380435Todd M. Beamer Memorial Foundation, Inc., New Jersey P.O. Todd M. Beamer Memorial Foundation, Inc., New Jersey P.O.
Box 32 Cranbury New Jersey 08512Box 32 Cranbury New Jersey 08512

1988 Yellowstone Fires1988 Yellowstone Fires
• Worst fire season Worst fire season in Yellowstone in Yellowstone historyhistory
• Burned 793,000 Burned 793,000 acres (36% of the acres (36% of the park)park)
Total park acreage = Total park acreage = 2,221,800 acres2,221,800 acres
Photo by Jim Peaco
Photo by Jeff Henry

• Park’s natural fire policy Park’s natural fire policy allowed only naturally allowed only naturally started fires to burn; all started fires to burn; all others were suppressed.others were suppressed.
• Between 1972 (when the Between 1972 (when the policy was enacted) and policy was enacted) and 1987, 235 fires burned a 1987, 235 fires burned a total of 33,759 acres.total of 33,759 acres.
• Of these 235 fires, only 15 Of these 235 fires, only 15 were larger than 100 were larger than 100 acres, and all were acres, and all were extinguished naturally.extinguished naturally.

• After much media focus, After much media focus, public and political pressure public and political pressure forced park officials to try to forced park officials to try to extinguish all the fires burning extinguish all the fires burning in the parkin the park
• 25,000 firefighters were called 25,000 firefighters were called in during the season to fight in during the season to fight the fires (as many as 9,000 at the fires (as many as 9,000 at one time)one time)
• Fires were eventually put out Fires were eventually put out by winter snows; firefighters by winter snows; firefighters were unable to do sowere unable to do so
Total Cost = $120 Million Total Cost = $120 Million

• What did we learn?What did we learn?– Fire is a natural part of Fire is a natural part of
a healthy foresta healthy forest– Allowing wildfires to Allowing wildfires to
burn whenever possible burn whenever possible limits fuel buildup (a limits fuel buildup (a factor that influenced factor that influenced the severity of the the severity of the 1988 fire season)1988 fire season)
• Yellowstone’s natural burn Yellowstone’s natural burn policy still exists but has policy still exists but has stricter guidelines and is stricter guidelines and is used in combination with used in combination with other strategies such as other strategies such as controlled burningcontrolled burning

Great Seattle Fire (1889)Great Seattle Fire (1889)
• Started downtown in a Started downtown in a woodworking shop on June woodworking shop on June 6, 18896, 1889
• 25 city blocks (120 acres) 25 city blocks (120 acres) were burned, including were burned, including most of the downtown most of the downtown area.area.
• Total losses estimated at Total losses estimated at up to $20 millionup to $20 millionPhoto Credit: Boyd and Braas

• Most structures in the area Most structures in the area were made of woodwere made of wood
• Fire hydrants were only Fire hydrants were only located on every other located on every other streetstreet
• Pipes for hydrants were too Pipes for hydrants were too small, and in some cases small, and in some cases made of hollowed-out logsmade of hollowed-out logs
• Water was supplied by a Water was supplied by a private company, and private company, and pressure was inadequate pressure was inadequate for fighting the firesfor fighting the fires
Photo by John P. Soule

Great Seattle Fire (1889)Great Seattle Fire (1889)Silver LiningSilver Lining
– No human fatalities No human fatalities were reportedwere reported
– An estimated 1 An estimated 1 million rats were million rats were killed by the blazekilled by the blaze
– The fire prompted The fire prompted many changes for many changes for the better…the better…

Great Seattle Fire (1889)Great Seattle Fire (1889)Social BettermentSocial Betterment
– Wood buildings were Wood buildings were banned in the downtown banned in the downtown area; Brick and mortar are area; Brick and mortar are used insteadused instead
– Fire department, which Fire department, which was volunteer, became a was volunteer, became a full-time paid departmentfull-time paid department
– City took control of water City took control of water supply, adding more supply, adding more hydrants and improving hydrants and improving infrastructure city wideinfrastructure city wide
Photo Credit: University of Washington Library

Hurricane KatrinaHurricane Katrina
Silver LiningsSilver Linings

Summary of Events:Summary of Events:
• Formed on August, 23,2005Formed on August, 23,2005
• Reaches a category 5 storm with 175 mph windsReaches a category 5 storm with 175 mph winds
• Deadliest and costliest storm in U.S. historyDeadliest and costliest storm in U.S. history
• 1,836 fatalities1,836 fatalities
• $81.2 billion in damages
• 3 million without power
• Failure of levees results in flooding of 80% of city Failure of levees results in flooding of 80% of city and neighboring parishes causing catastrophic and neighboring parishes causing catastrophic damagesdamages
• Federal disaster declarations covered 92,0000 square miles
• Affected areas: Bahamas, Cuba, South Florida, Florida Panhandle, Louisiana, Alabama, Mississippi

Were There Any Heroes?Were There Any Heroes?
• Of the 60,000 people stranded in New Orleans, the Coast Guard rescued Of the 60,000 people stranded in New Orleans, the Coast Guard rescued more than 33,500. Congress recognized this response with an entry in the more than 33,500. Congress recognized this response with an entry in the
Congressional record.Congressional record.
• The Armed Service was awarded the Presidential Citation.The Armed Service was awarded the Presidential Citation.
• 58,000 National Guard personnel from all 50 states were activated to deal 58,000 National Guard personnel from all 50 states were activated to deal with the storm’s aftermath. with the storm’s aftermath.
• Law enforcement and public safety agencies from across the U.S., provided Law enforcement and public safety agencies from across the U.S., provided a “mutual aid” response.a “mutual aid” response.
• Internationally, over 70 countries pledged monetary donations, supplies, Internationally, over 70 countries pledged monetary donations, supplies, and/or assistance.and/or assistance.
• Non-profits, volunteers and corporations also contributed to the relief Non-profits, volunteers and corporations also contributed to the relief efforts. efforts.

Was there Structured Destruction Was there Structured Destruction and Inequities of the Moment?and Inequities of the Moment?
• 50% of New Orleans sits below sea level. The poorer 50% of New Orleans sits below sea level. The poorer residents inhabit the lower elevations; The richer residents inhabit the lower elevations; The richer inhabit higher ground.inhabit higher ground.
• Due to a century of poor planning and industrial Due to a century of poor planning and industrial abuse, more than 1 million acres of coastal wetlands abuse, more than 1 million acres of coastal wetlands drained, stripping away natural protectiondrained, stripping away natural protection
• Substandard levee systemSubstandard levee system
• Aged and under funded water and sewage systems Aged and under funded water and sewage systems resulting in complete loss of drinking waterresulting in complete loss of drinking water
““Low income people suffer disproportionately in not only the Low income people suffer disproportionately in not only the disaster itself, but in the aftermath, causing human disaster as disaster itself, but in the aftermath, causing human disaster as
well.”well.”

Instrumental and Social Instrumental and Social Betterment:Betterment:
• The Greater New Orleans Health Planning Group convened in November The Greater New Orleans Health Planning Group convened in November 2005 and developed the framework identifying priority areas across the 2005 and developed the framework identifying priority areas across the entire spectrum of public health; in which, fundamental changes in the entire spectrum of public health; in which, fundamental changes in the design of the healthcare system needed to be made.design of the healthcare system needed to be made.
• The destruction wrought by Katrina raised general public policy issues The destruction wrought by Katrina raised general public policy issues about emergency management, the immediate response, environmental about emergency management, the immediate response, environmental policy, poverty and unemployment.policy, poverty and unemployment.
• A Congressional investigation was prompted determining that FEMA and A Congressional investigation was prompted determining that FEMA and The Red Cross “did not have a logistics capacity sophisticated enough to The Red Cross “did not have a logistics capacity sophisticated enough to fully support the massive number of victims.” Hence, responsibility was fully support the massive number of victims.” Hence, responsibility was placed on all three levels of governmentplaced on all three levels of government..

Imagination Stretch:Imagination Stretch:
Condemnations of mismanagement and Condemnations of mismanagement and lack of leadership in all phases of the lack of leadership in all phases of the disaster cycle.disaster cycle.
Images of visibly shaken and frustrated Images of visibly shaken and frustrated political leaders and residents without political leaders and residents without food, water or shelter flooded the media food, water or shelter flooded the media like never before.like never before.
Accusations based on race, class, Accusations based on race, class, ethnicity and a Lack of preparedness, ethnicity and a Lack of preparedness, planning and coordination as well as planning and coordination as well as many other issues were raised.many other issues were raised.
Advancements in structural design and Advancements in structural design and mitigation efforts.mitigation efforts.

Air France - Concorde CrashAir France - Concorde Crash
• Air France Flt 4950Air France Flt 4950
• July 2000July 2000
• ““Worst” Concorde disaster everWorst” Concorde disaster ever
• 109 died on the aircraft109 died on the aircraft
• 4 killed on the ground4 killed on the ground

The ConcordeThe Concorde
Prior to this Prior to this incident the incident the
Concorde had Concorde had been the safest been the safest
working working passenger airliner passenger airliner
in the worldin the world http://www.aviation-news.co.uk/media/novConcordeD10.jpg

The Concorde Crash

Inequities/Structured Inequities/Structured DestructionDestruction
“ “Rich people were at disproportionate risk.”Rich people were at disproportionate risk.”
Ticket on the Concorde = $11,000Ticket on the Concorde = $11,000

The accident led to modifications to the The accident led to modifications to the Concorde, including more secure electrical Concorde, including more secure electrical
controls, Kevlar lined fuel tanks, and specially controls, Kevlar lined fuel tanks, and specially developed, burst-resistant tires. developed, burst-resistant tires.
The new-style tires would be another contribution to future aircraft The new-style tires would be another contribution to future aircraft development.development.
The ConcordeThe ConcordeSilver LiningSilver Lining
The ODYN Capstone Project1 An Overview of its … capstone project...Capstone Project 1 Running head: AN OVERVIEW OF THE ODYN CAPSTONE PROJECT The ODYN Capstone Project1: An Overview
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Powerpoint_introductory_capstone1_winter_products.
PowerPoint_3G_Remodels
#PowerPoint3GRemodels
Project Description:
#In the following project, you will format a presentation that describes backyard remodels.
#Open the file named Student_PowerPoint_3G_Remodels.pptx. downloaded with this project.
Change the Colors for the presentation to Paper.
#On Slide 1, format the background with the Stationery texture, and then change the Transparency to 30%.
#Select Slides 2 through 4, and then apply a Solid fill to the background of the selected slides-in the fifth column, the third color.
#On Slide 2, hide the background graphics.
#On Slide 2, insert a Table with 2 columns and 4 rows. Apply table style Medium Style 3-Accent 1, and then type the information below in the inserted table.
Row 1, Col 1: Improvement Type ; Col 2: Components Row 2, Col 1: Outdoor Kitchen ; Col2: Barbecue, sink, bar, covered patio Row 3, Col 1: Swimming Pool ; Col 2: Jacuzzi, pool, waterfall Row 4, Col 1: Fire Pit ; Col 2: Fire pit, seating area, gas lines
#Change the Font Size of all of the table text to 28. Resize the table height to 5.8″, and then distribute the table rows. Align the table text so that it is centered horizontally and vertically within the cells.
In the table, change the Font Size of the first row of text to 32. Apply a Round style Cell Bevel to the first row. Note, depending on your version of PowerPoint, this may be called Circle.
On Slide 3, animate the picture using the Wipe entrance animation starting After Previous. Change the Duration to 01.00. Apply the Split entrance animation to the bulleted list placeholder, and then change the Effect Options to Vertical Out.
#On Slide 4, insert a Clustered Column chart. In the worksheet, beginning in cell B1, type the following data.
In row 1, beginning in cell B1: Owner Installed , Contractor , Owner as Contractor In row 2, beginning in cell A2: Patio , 8000 , 12000 , 9500 In row 3, beginning in cell A3: Bar , 3500 , 5200 , 4600 In row 4, beginning in cell A4: Infrastructure , 5000 , 9750 , 8100 In row 5, beginning in cell A5: Appliances , 3000 , 4200 , 3850
Apply Chart Style 8 to the chart, and then remove the Chart Title element. Apply the Wipe entrance animation to the chart and change the Effect Options to By Series.
On Slide 5, format the background using solid fill color Dark Green, Background 2 and hide the background graphics. (depending upon your version of Office, the color may be named Dark Green, Text 2). From your downloaded project files, insert the video p03G_Video1.mp4 .
#Change the Video Height to 5 and use the Align Center and Align Middle options to position the video. Apply the Simple Frame, Black video style.
#On the Playback tab, change the Video Options to Start the video Automatically. Trim the video so that the End Time is 00:07 and then compress the media to Low Quality. (Mac users, the Compress Media feature is not available on a Mac).
#On Slide 6, hide the background graphics, and then format the slide background by inserting a picture from your downloaded grader files- p03G_Backyard.jpg . Set the Transparency to 0%
#Insert a Header & Footer on the Notes and Handouts. Include the Date and time updated automatically, the Page number, and a Footer with the text 3G_Remodels Display the document properties. As the Tags, type backyard remodels

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Homework answers / question archive / Shelly Cashman PowerPoint 2019 | Modules 1-3: SAM Capstone Project 1a City of Santa Rita Planning Department Completing a presentation with media and special effects GETTING STARTED Open the file SC_PPT19_CS1-3a_FirstLastName_1
Shelly Cashman PowerPoint 2019 | Modules 1-3: SAM Capstone Project 1a City of Santa Rita Planning Department Completing a presentation with media and special effects GETTING STARTED Open the file SC_PPT19_CS1-3a_FirstLastName_1
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Shelly Cashman PowerPoint 2019 | Modules 1-3: SAM Capstone Project 1a
City of Santa Rita Planning Department
Completing a presentation with media and special effects
- Open the file SC_PPT19_CS1-3a_ FirstLastName _1.pptx , available for download from the SAM website.
- If you do not see the .pptx file extension in the Save As dialog box, do not type it. The program will add the file extension for you automatically.
- Support_PPT19_CS1-3a_Mansion.jpg
- Support_PPT19_CS1-3a_Map.png
- Support_PPT19_CS1-3a_Slides.pptx
- If the presenter notes do not display your name, delete the file and download a new copy from the SAM website.
- PROJECT STEPS
- As a member of the Planning Department in Santa Rita, California, you are developing a presentation about historic preservation to give to neighborhood groups and other interested residents. Reuse the slides from the file Support_PPT19_CS1-3a_Slides.pptx and insert them in the same order at the end of the presentation.
- Change the theme to Office.
- Change the theme colors to Red .
- Include the slide number in the footer.
- Enter Santa Rita Planning Department as the footer text.
- Display the footer on all slides except the title slide.
- On Slide 1 ("Historic Preservation Plan"), enter Santa Rita, CA in the subtitle placeholder to provide a subtitle for the presentation.
- Use the content placeholder on the right to insert the picture in the file Support_PPT19_CS1-3a_Map.png .
- Crop out the dark red rectangle at the bottom of the picture.
- Delete the list item "Forest Road", which is not a historic district.
- Increase the indent of the list items "Mansion Cove", "Overlook Ridge", and "Pioneer Square" in the bulleted list.
- Change the font color of the entire list to Dark Red, Accent 1, Darker 25% (5th column, 5th row in the Theme Colors Palette).
- Bold the level-1 list items ("Identify landmarks.", "Identify historic districts:", and "Answer the questions:").
- Animate the content placeholder on the left using the Fly In Entrance animation.
- Animate the text All at once .
- Change the direction of the animation to From Left .
- Change the Duration to 1.00 second to give the audience time to read the text.
- Convert the bulleted list to the Basic Timeline SmartArt in the Convert to SmartArt gallery.
- Change the SmartArt style to Moderate Effect .
- With Slide 3 still displayed, add the following slide note: Request feedback from city residents.
- Resize the picture to a width of 3" .
- Align the bottom of the picture with the bottom of picture 4 (the first Overlook Ridge picture).
- Align the right side of the picture with the right side of picture 2 (the second Mansion Cove picture).
- Apply the Simple Frame, Black picture style.
- Apply the animation applied to picture 4 to picture 5.
- Select all the pictures and change the Start setting to After Previous so that the animations play one after the other.
- Near the middle of the slide, insert a text box containing the following text: Plus many more historic homes in Santa Rita
- Change the font size of the text to 48 point .
- Resize the text box to a height of 2.5" and a width of 5.5" .
- Center the text in the text box.
- Change the fill color of the text box to White, Background 1 (1st column, 1st row in the Theme Colors palette) and the outline color to Black, Text 1 (2nd column, 1st row in the Theme Colors palette).
- Align the text box in the middle and the center of the slide.
- Apply the Offset: Center shadow effect from the Outer section of the Shadow gallery.
- Apply the Zoom entrance animation to the text box.
- Change the Start setting to After Previous .
- Preview the animations on the slide.
- On Slide 5 (title hidden), change the layout to Title Only to display the title at the top of the slide.
- Send the rounded rectangle containing the text "Goal is to…or property" to the back of the slide. ( Hint : Select the outer rectangle.)
- Enter the text Renovate in the brown rectangle.
- Insert a Rectangle from the Rectangles section of the Shapes gallery.
- Resize the new rectangle to a height of 2.5" and a width of 2" .
- Apply the Subtle Effect—Brown, Accent 5 (6th column, 4th row in the Theme Styles palette) shape style to the new rectangle.
- Apply the Tight Reflection: Touching shape effect from the Reflection gallery.
- Use Smart Guides to position the shape as shown in Figure 1.
- Flip the "Reconstruction" shape vertically to orient the text correctly.
- Copy the "Preservation" shape and paste the copy to the left of the "Reconstruction" shape.
- Edit the new shape to use Renovation as the text.
- Change the fill color of the "Renovation" shape to Orange, Accent 3 (7th column, 1st row in the Theme Colors palette).
- Apply the Orange, Accent 3, Darker 25% (7th column, 5th row in the Theme Colors palette) outline color to the "Renovation" shape.
- Align the left side of the "Renovation" shape with the left side of the "Preservation" shape and align the top and bottom of the "Renovation" shape with the top and bottom of the "Reconstruction" shape.
- Fill the Regular Pentagon shape with the picture in the file Support_PPT19_CS1-3a_Mansion.jpg .
- Apply the Sharpen: 50% correction to the picture.
- Change the color tone to Temperature: 8800 K to emphasize the warm tones in the picture.
- Apply the Fill: Orange, Accent color 3; Sharp Bevel WordArt style to the slide title text.
- Change the Transform effect of the WordArt to Chevron: Up from the Warp section of the Transform gallery.
- Change the text fill color of the WordArt to Orange, Accent 2 (6th column, 1st row in the Theme Colors palette).
- Use the content placeholder to insert a Stacked Column chart.
- Enter data for the chart as shown in Table 1. (Hint: Delete the extra column and row.)
- Change the chart style to Style 2 .
- Enter Fundraising Goals as the chart title.
- Change the font size of the chart title to 20 point .
- Remaining on Slide 7, distribute the three rounded rectangle shapes horizontally on the right side of the slide.
- In cell B1 of the table (row 1, column 2), insert the web address www.sr.cengage.gov as a hyperlink.
- Add a row to the end of the table.
- In the new row, enter Shirt or mug in column 1 to indicate the gifts available for donating.
- Apply the Medium Style 2—Accent 1 table style.
- Apply the Fade transition from the Subtle section of the Transitions gallery to all the slides in the presentation.
- Apply the Peel Off transition from the Exciting section of the Transitions gallery to the title slide only.
- Change the Effect Option to Right .
- Change the Duration to 1.50 seconds.
- Check the spelling in the presentation to identify and correct any spelling errors.
In Slide Sorter view, your presentation should look like the Final Figure on the following page. Save your changes, close the presentation, and exit PowerPoint. Follow the directions on the SAM website to submit your completed project.
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3 In 1 Water Business System Capstone Project Document
Introduction.
In this era, people are highly exposed to technology and are skilled in using it. Technology are essential for running a business today. It is used in business to study and solve daily problems. Nowadays, employee’s intemperately spends time in recording customer’s information manually. Thus, sometimes leads to misconception of details, especially in Water Refilling Station and Laundry House that led often to erroneous recording. Which causes the delay in processing orders, generating inventory of items and sale reports. In Car wash services that needs to be recorded to their daily point- of – sales. Which leads to the proponents to have an automated system called the “3 in 1 Water Business System”. That helps a lot to easily tracks the inventory of items, daily sales and total of customers they served daily. In which this also will help to organize the categories under each services. For employee’s are proficient in using the automated system. That minimizes the time consumes in solving daily transactions. By means of this, it reduces the risk of erroneous handling of data, avoid the redundancy of the stored data. Thus, the proponents intends to develop this system that aims to promote and improved in providing services to the customers.
Background of the study
Karzie’s: Laundry House, Water Refilling and Car Wash is located in Brgy. Vista Alegre, Bacolod City. A point of sale and inventory system allows a business owner to have more than one business location and adequately keep track of inventory at each without being present. Point of Sale systems take care of those problems that result when management isn’t present. It handles sales monitoring and reporting that generate a report on sales result. It provides report daily, weekly, monthly and yearly takings and outgoings so that the merchants can easily understand the overall success of their business. The system provides inventory and stocks that view of lot-wise inventory, transaction about ‘in’, and ‘out’ movements , and inbound and outbound inventory.
Statement of the Objective
This study aims to develop an automated system for Karzie’s Laundry House, Water Refilling and Car wash.
Specifically, this project aims to:
- Develop Sales and Inventory system for Karzie’s Laundry House, Water Refilling and Car wash that able to do the following:
- Manage customers transaction in laundry house, water refilling and carwash services.
- Generate invoices and sales report automatically upon a request.
- Provide security level access to the unauthorized
- Evaluate the acceptability of the system using the adopted survey instrument based on the ISO/IEC 9126 in terms of Effectiveness, Efficiency, Quality, Timeliness, and Productivity.
Conceptual Framework
This study is intended to convert the manual process of sales and inventory of Karzie’s Laundry House, Water Refilling and Car wash into an automated version. The 3 in 1 Water Business System is hosted locally and for the specific user- the authorized staff that can access this system. The owner has the authority to view, add, edit and update customers information and transaction to the system.

Conceptual Framework of the System
Figure 1.0: Conceptual Framework of the System
Scope and Delimitation of the Study
This describes the scope covered by the system including its limitation.
This study covers 3 in 1 Water Business System of Karzie’s Laundry House, Water Refilling and Car Wash in Vista Alegre, Bacolod City. It is a web-based system that focuses on the point of sale and inventory of the business. The system will record all the customer transactions in Laundry, Water Refilling and Car Wash Services, this enables the owner/cashier to determine customer type in different services, its prices and available services. It will display the sales report of the business daily, monthly or yearly and displays top ten (10) customers of the business. Through this system, it will help the business speeds up the transaction orders in each services, calculate the inventory of gallons for water refilling; detergents for laundry and materials in car wash . Through this system, it will generates cash invoice, receives cash from customers and calculate the change.
Delimitation
This study is limited to the office of the Karzie’s Laundry House, Water Refilling and Car wash and the two end users: the owner/admin who are only authorized to maintain and update the records in the system and the cashier/employee who will use the system for getting the transaction of the customers in Laundry, Water Refill and Car Wash. Only registered cahier/ employee of Karzie’s Laundry House, Water Refill and Car Wash of Vista Alegre, Bacolod City can use the system. It can generate sales report, will not cater customers online as well as in utilizing credit/debit card based transaction. It does not accommodate reservations to the customers. Information of employees are not covered in the system and is not capable of accepting bar code based.
Significance of the Study
This study intentionally planned to deploy a monitoring system of Karzie’s Laundry House, Refilling Station and Car Wash. The result of this study are advantageous to the following:
Customers. This study if significant to the customers because it can save time effort, provide comfort and convenience for the customers.
Cashier. This study is significant to the cashier because the system may help them lessen their workloads and also will be more accurate in their sales report and can save more time.
Employee. This study is significant to the employee because the system may help them lessen their workloads. The employees will be more accurate in their reports and can save more time.
Future Researchers. The study is significant to the future researchers in a way that the documentation will help them in their future researches and system presentation .
Owner. This study is significant to the owner in order to improve his/her technical ability in means of managing of sales and inventory. This can help the owner in management of the business. This will help the owner monitor the stock in and stock out of the products and will make the work faster with an accurate inventory status and reports. It will benefit the owner because it will keep and secure all the records.
Proponents. This study is significant to the proponents because it can help to expand and improve their knowledge about sales and inventory. It helped the proponents to enhance the ability to assign each role for the documentation. Every proponent has a role in the study of the entire system and contributes ideas that will enhance on making system functionalities. The proponent applied all the learning experiences that they encountered on preparing the system and the study.
Definition of Terms
Inventory System. Conceptually, it is the process that involves the monitoring and recording stocks of a company. This is a strenuous activity to be considered as it categorizes brands, sizes, products accordingly. ( Dayday ,2013)
In this study, it is where the admin can register and stock-in/out of materials in every services.
POS (Point of Sale). Conceptually, this method is commonly used by business like groceries to record the amount and will generate receipt. (Wilkinson, 2013)
In this study, the term POS (Point of Sale) is a system that can accept customers transaction in every laundry, water refill and car wash services, calculate the amount of customer orders and change.
System. Conceptually, it is a set of rules, an arrangement of things, or a group of related things that work toward a common goal. (Harcourt,2014)
Operationally, it can create table for the customer, add customer’s information and most importantly can tabulate the sales and inventory of gallons and bottles for water refilling; detergents and fabric conditioner for laundry house of the desired business.
Review Of Related Literature
This chapter presents the related studies and systems to the development of the system.
Local Studies
Water Delivery System
The Water Delivery System was used in Aquatic Dragon Water Refill Sation business was located in Chavez St. Central Bicutan, Taguig City that serves water in the customer. It is a delivery and walk-in service depends on the customer. A Water Delivery System was easily facilitates the basic process of the business like counting the daily sales and the number of delivered containers/gallons. A Water delivery system ensure the company workers to easily compute and documenting the everyday transactions and to compute their daily sales. We use this study because it is close to the proponents proposed system. The system above uses similar way of tabulating inventory and sales. The difference is Karzie’s Laundry House, Water Refilling and Car Wash has proposed system that transforms their current manual system into an automated one. (Forebs, 2017)
Wash Me Wipe Car Wash
The Wash Me Wipe Car wash offeres a hand wash type of car wash for better cleaning exterior and interior services. Doing hand wash services is more assuring for cleaning cars and is more efficient than automated process. Services will depend on what car owners want. The Wash Me Wipe Car Wash is the company that uses manual way of recording customer transaction, recording accounts receivable and tabulating the sales and inventory of their materials. . It is located in Katipunan Ave., Barangay Nagkaisang NayonQuezon City. In this connection, the related system uses similar way of distributing the sales and inventory. The difference is the proposed system is developed into an automated version while the existing study is still using the manual way of tabulating their inventory and sales. (Winter, 2016)
Laundry Management System
The laundry Management System (LMS) is specifically develop for Laundrette which is located at JIn Permama, Kuala Krai, Kelantan. This application is develop to manage the laundry service and provide an automated backup and recovery for security management of information in the laundry. It is a client-server system which can only be access within three (3) main users; there are database administrator, manager, and staff. Only authorized user can login into the system and view the LMS application. The database administrator will maintain the backup and recovery and user privilege to view the system. Besides that, clerk’s responsibility is to manage the customers and laundry service record, also the payment record. Furthermore, the laundress is to view customers’ record and their services. Then, the manager of this laundry can view and update all the record in laundry. On the other hand, this LMS application is focused more on database management of laundry service besides maintaining the backup and recovery for the records in the database. In this connection, the related system uses automated backup and recovery for security management of information in the laundry. The difference is the proposed system developed an automated Point of Sale and Inventory of the Laundry business while the existing study is still using the manual way of tabulating their inventory and sales. ( Jaafar, 2015)
Foreign Related Studies
The laundry management system (LMS) used in a laundry establishment it is located in Lagos, Nigeria.. Laundry firms are usually faced with difficulties in keeping detailed records of customers clothing. This application is to determine the clothes collected, in relation to their owners, as this also helps the users fix a date for the collection of their clothes. Also customer’s information is secured, as a specific id is allocated per registration to avoid contrasting information. It
standardizing data, consolidating data ensuring data integrity and reducing inconsistencies, through the use of highly computerized process that is stress free, reliable and quick. In this connection, the difference is the proposed system is developed into an automated version while the existing study is still using the manual way of tabulating their inventory and sales. ( Emmanuel,2016)
Car Washing System
The Car washing can be done at spaces where cars can be parked for a long time and washing car can be done easily , the operator can monitor and control the whole process by getting the customer transaction. There are three process involved in our car washing system namely washing, cleaning and drying. Cycles of washing includes washing with water, and then with detergent, Hence the exterior of the car will be washed. The Car Washing System was located in Surat, Gujarat, India. The company uses manual way of tabulating the sales and inventory. The proposed system is developed into an automated version while the existing study is still using the manual way of tabulating their inventory and sales. (Lalluwadia,2017)
Water Distribution System By Thompson Rivers University
The Water distribution is the physical works that deliver water from the water source to the intented end or user. It is designed and quality to meet the requirements of the costumer. Typically,this is achieved by the way of pumps and motors, water mains, service pipes, storage tanks or reservoirs, and related equipment, in closed systems under pressure. Modern small water systems are designed to produce and/or deliver clean safe potable water. A “Small System” is defined as any water system being used for consumption or food preparation, serving up to 500 persons during any 24-hour period. With this very broad definition, the complexity of a small water system will range from a simple well and pump configuration to a multi-barrier system that could consist a coagulation, filtration and disinfection. The course will focus on the required principles of small water systems from an operationoal and maintenance perspective. Strong emphasis on safety and regulatory requirements as well as an introduction to the applied sciences and trades will ensure an operator can function effectively and confidently. The Environmetnal Operators Certification Program (EOCP) for the education requirements when applying to write the Small Water System Certification Exam approves this course as appropriate training.
The purpose that we use this existing system because it is similar to the process of our proposed study above. The existing system is similar to the proposed system above, in the grounds of that both companies are distributing water. (Thompson Rivers University,2018).
Related Systems
Table 1 Related Systems

Related System
Table 1 shows the features of the proposed system in the first column whereas the following columns are the features of the related system.
Related studies that bought foreign and local studies focus on eliminating the problem in terms of sales and inventory status, making it easy to control the sales and inventory. And keep track the progress of the business. It also shows which features are available in the system and features that are not available to others. Researching on the related systems stated above, the proponents noticed that some of the related system do not records top 10 customers features. Not all related system do not records customer profiles. Some of it uses manual way of tabulating sales and inventory. Therefore, the proponents took the features where missing in the related system and include it to the proposed system so that it would gain dominance, making it more likely to be profitable and beneficial. The related systems have made the proponents realized some functions and factors that would help the proposed system to be more advanced, accurate and effective for the users. Furthermore, the proponents acquire some features in the related studies and merged it to the system to be more beneficial to the business of Karzie’s Laundry House, Water Refill and Car wash.
Methodology
This chapter introduces the research strategy and techniques applied in this research. the proponents followed the standard software development life cycle (SDLC), to describe and present solutions for the problems identified in this study, using the iterative model.
The proponents choose iterative model in the grounds of it because the feature code is designed, developed and tested in repeated cycles. With each iteration, additional features can be designed, developed and tested until there is a fully functional software application ready to be deployed. It allow more flexibility for changes.

Iterative Model
Figure 2. Iterative Model
An iterative process is a process for calculating a desired result by means of a repeated cycle of operations.
Initiation Phase
In this phase, the proponents planned for creating titles for a proposed system. After creating titles, the proponents undergone proposal topic hearing.
Planning Phase
In this phase, the proponents coordinated with the owner of Karzie’s Laundry House, Water Refilling and Car Wash in order to identify the problem and create solutions and translate it to system functionality requirements. The proponents are involved on creating a set of plans that guides the development of the system.
Requirements Phase
The requirements for the software are gathered and analysed. In this phase, the proponents gathered data from the “Karzie’s Laundry House, Water Refilling” that will be utilized to determine what particular problems that the owner encounters in terms of tabulating sales and inventory. It was found out that there are a lot of human errors occurring when tabulating the sales manually. In this connection, the proponents have come up to the idea of what is the solution to the problems being encounter by the owner.
Design Phase
A software solution to meet the requirements is designed. The proponents developed a designed system that will provide the Karzie’s Laundry House, Water Refilling and Carwash into automated Point of Sale and Inventory System. After this following idea, the proponents start to develop the system in order to meet the need.
Implementation Phase
With the planning and analysis out of the way, the actual implementation and coding process begin. All planning, specification, and design docs up to this point are coded and implemented into this initial iteration of the project. The proponents used the software design for developing the codes to create the system, following the design and functions identified in the system specifications.
Verification Phase
In this phase, the proponents verify the project of the client. They discussed the procedures and steps of the system and gained feed backs from the client. Security checks and assessments are typically consigned in this phase.
Evaluation Phase
The software is evaluated, to determine whether they run as intended and meet the user and customer needs. The current requirements are reviewed, the changes and additions to requirements proposed in this phase.
Deployment Phase
The system was concluded to function well. In this phase, the system was again presented and trainings were made for the employees, cashier and owner of the business. It will be all up to the owner if he/she would want to use the system for their company.
User’s Acceptance Survey
The value users acceptance survey is standardized instrument that intends to help evaluation satisfaction of the system administrator and others elected voters evaluators.
Operational Feasibility
The goals of the researchers were to develop the following functionalities this system provide an organized transactions that allows the owner and the staffs to be more convenient, efficient and business process output. With these, the said system will surely be beneficial to the business.
Bootstrap is a flexible and powerful front-end framework that provides a free collection of tools for creating websites and web applications. With HTML, CSS, and JavaScript components Bootstrap makes front-end web development faster and easier for responsive, mobile first projects.
Programming languages used: Cascading Style Sheets; JavaScript; HTML
Hypertext Preprocessor (PHP) is a programming language that allows web developers to create dynamic content that interacts with databases. PHP is basically used for developing web based software applications.
Technical Feasibility
Hardware specification.
Table 2. System’s Development Hardware Requirements
Name Specification
Processor Core i3
RAM 4GB
Hard Disk 500GB
Software Specification
Table 2.1 System’s Development Software Requirements
Name Minimum Recommended
Windows (Operating System) Windows Windows 10
Web Browser Google Chrome Google Chrome
Database MySQL MySQL 8.0
Architechural Diagram
Architectural Diagram of 3 in 1 Water Business System. It displays the structural design of the system wherein the owner has all the access in the system like add, edit, update and generate reports, however the employees are in charge in monitoring the daily sales and input all the data about the customer and also the distribution of the product and services.

Architectural Diagram
Figure 3. Architectural Diagram of 3 in 1 Water Business System
Feasibility Schedule
This feasibility schedule contains the record of the amount of time the proponents spent on the system.
Gantt chart
The proponents have done the following tasks as shown in the following Gantt chart wit the time allotted for the establishment of the entire system.
Work Breakdown

Figure 4. Initiation Phase

Figure 5. Planning Phase

Requirement Phase
Figure 6. Requirements Phase

Figure 7. Design Phase

Figure 8. Implementation Phase

Figure 9. Verification Phase

Figure 10. Evaluation

Figure 11. Deployment Phase
Table 3. Operational Cost
The table shows the total amount of operational cost of the researched system. The operational cost may include the maintenance, electricity and expenditures. It reflects the cost detail duration and cost per month and total cost in using the system. The electricity consumption cost of equipment’s used was based on the current electricity price of CENECO provided receipt was on the last page .
Table 3.1 Total Development Cost
Table 3.1 above shows the total amount of development and operational cost of the research system.
Table 3.2 Benefit of the system
Table 3.2 This table shows the total amount of development and operational cost of the researched system.
Cost Benefit Analysis

Figure 12. Cost Benefit Analysis
Use Case Diagram
Figure 6 shows the activity of the owner and the authorized personnel in the system. The owner can access all the transaction that the systems provide.

Figure 13. Use Case Diagram of 3 in 1 Water Business System

Context Flow Diagram
Figure 14. Context Flow Diagram of 3 In 1 Water Business System
Entity Relationship Diagram explains every relationship between tables entity and attributes. Each table has definition that connects every table, both its primary keys and foreign key. Use foreign key if the attributes of the one table have unique ID and foreign key will be identified when the other attributes are in the other table. Each attribute conncects, in performing every process.

Figure 15. Entity Relationship Diagram
Data Flow Diagram
The flow of the system begins when the owner process daily sales and product, customer, inventory, and expenses. Next to process is to confirm all the data inside the database. After that all the data will be converted into information and then the data can be accessed by the owner.

Figure 16. Data Flow Diagram of 3 in 1 Water Business System
Data Dictionary
Table 4 Customer info

Customer Info
Table 4.1 Payment Table

Payment Table
Table 4.2 Refill Type Table

Refill Type Table
Table 4.3 Laundry Type Table

Laundry Type Table
Table 4.4 User Table

Table 4.5 Car Type Table

Car Type Table
Table 4.6 Car Sales Table

Car Sales Table
Table 4.7 Laundry Sales Table

Laundry Sales Table
Table 4.8 Refill Sales Table

Refill Sales Table
Presentation, Analysis, And Presentation Of Data
This chapter presents the data gathered, the results of the statistical analysis done and interpretation of findings. These are presented in tables followings the sequence of the specific research problem regarding the Effectiveness of 3 in 1 Water Business System of Karzie’s in Vista Alegre.
Presentation
The proponents demonstrate the system’s functionality to the owner and cahiers of the business. The proponents observed the respondents on how they respond to the system. The repondents were evaluated using the User Acceptance Survey in order for the respondents to distinguish the level of acceptability of the proposed system.
Data Analysis
The Data gathered through the questionnaire was subjected to frequency count. The data gathered from the respondents of Any business related to our system. The presentation of research results was done according to the findings from the Owner and Employees.
Characteristics of the Respondents
Table 5 . Frequency of Respondents

Frequency of Respondents
The population composed of the Karzie’s owner and cahsier’s of different Laundry, Water Refill and Carwash business. The proponents got 4 respondents. Table 5 shows the number of respondents who have answered the User-Acceptability Survey. The researchers got a total number of 4 respondents.
Interpretation of Data
Range of Mean Verbal Interpretation
4.21-5.00 Very Satisfied
3.41-4.20 Satisfied
2.61-3.40 Dissatisfied
1.81-2.60 Very Dissatisfied
1.00-1.80 Poor
The adopted survey instrument based on ISO/IEC 9126 was utilized to determine the acceptability of the system to its stakeholders in terms of five (5) categories namely: Effectiveness, Efficiency, Quality, Timeliness, and productivity with their corresponding sub-categories.
Effectiveness
Table 5.1 Survey Result – Effectiveness
System Quality Performance Total Mean Verbal Interpretation
Effectiveness 4.62 Very Satisfied
Table 5.1 shows that the user’s survey result for the effectiveness of the system came back with a total mean of 4.62 which is interpreted as “Very Satisfied” which means that the end-users were satisfied with the system’s effectiveness after testing it.
The respondents stated that the proposed system (3IN1WBS) meets the desired result and it produced the desired output. They also stated that the system is effective, it means it has an intended or expected outcome this made possible by converting manual operations of transaction into an automated version.
Table 5.2 Survey Result – Efficiency
Efficiency 4.42 Very Satisfied
Table 5.2 shows that the users survey result for the system’s efficiency came back with a total mean 4.42 which interpret that the users were “Very Satisfied” with the efficiency of the system after testing it.
The respondents stated that the proposed system (3IN1WBS) has an ability to avoid wasting the resources, efforts, energy and time in terms of tabulating and recording sales report. In more general sense, the system (3IN1WBS), has the ability to make the work more efficient and effective without waste. Through this, the flow of the process in terms with the orders with the aid of computer technology becomes more efficient.
Table 5.3 Survey Result – Quality
Quality 4.05 Satisfied
Table 5.3 shows that the user’s survey result for the system’s quality came back with a total mean of 4.5 which interpret that the users were “Satisfied” with the system’s quality after testing it.
The respondents stated that the proposed system (3IN1WBS) has met the standard of the users in terms of it’s feature’s quality. The system’s quality also showcased its excellence in monitoring inventory.
Table 5.4 Survey Result – Timeliness
Timeliness 4.31 Very Satisfied
Table 5.4 shows that the user’s survey result for the system’s quality came back with a total mean of 4.31 which interpret that the users were “Very Satisfied” with the system’s quality after testing it.
The respondents stated that the proposed system (3IN1WBS) has the quality in generating and recording statistical reports in terms of Customer transactions, Sales Report and record sales in a timely manner.
Productivity
Table 5.5 Survey Result – Productivity
Productivity 4.56 Very Satisfied
Table 5.5 shows that the user’s survey result for the system’s quality came back with the a total mean of 4.56 which interpret that the users were “Very Satisfied” with the system’s quality after testing it.
The respondents stated that the proposed system (3IN1WBS) has the ability to produce a desired tabulation of sales and inventory. They measured the ratio output to inputs used in production process.
Table 5.6 Survey Result – Over All
Overall 4.48 Very Satisfied
Based on the overall result, the proposed system was able to meet its general objectives in developing an automated system for Karzie’s Laundry House, Water Refilling and Car wash through Effectiveness, Efficiency, Quality, Timeliness, and Productivity with a mean which was interpreted as “Very Satisfied”.
Summary Of Findings, Conclusion And Recommendation
This chapter presents the summary of findings, so conclusions drawn form the findings and the corresponding recommendations.
Summary of Findings
The findings were basicslly suggested that on the level of the user’s experience in terms of Effectiveness of the system a mean score of 4.62 was obtained, interpreted, as “Very Satisfied”. As to the experience of the user in the efficiency category, it was obtained as a mean of 4.42 ; it is interpreted as “Very Satisfied” . On its system quality category, the user ranked a mean of 4.05 and basically it is interpreted as “Satisfied”. On timeliness category, the users gave a mean of 4.31 and it is interpreted as “Very Satisfied”. On productivity category the user ranked the mean of 4.56 and it is interpreted as “Very Satisfied” . In Overall, the system rating has collected a mean of 4.48 and it is interpreted as “Very Satisfied”.
Moreover, the proponens found out that the proposed study is efficient and effective in terms of tabulating the accurate sales and monitor inventory.
The proponents conclude that the system is fully operational as of the sum data gathered which was reflected with an overall result of “Very High”. Therefore the researchers concluded that specific functions of the proposed system is more useful and effective it can lessen human error to the extension that this proposed system has the capability to accurately monitor sales and inventory. This condition is on the premise that it has addressed the necessary automation requirement of the firm after the thorough system study. The proposed study is very useful to the desired company in the grounds of it will make their work efficient and effective in terms of tabulating the sales. The system simply transforms the current manual system to an automated one which lessens error in using the manual way of tabulating the sales.
Recommendations
Based on the findings and conclusions of the study, the proponents provide the following recommendations:
- The proposed system should have a maintenance every six months.
- The admin should conduct other research to enhance some features in the system.
- The system should more feasible and recommended to have database back up just in case all the data will be lost it will be retrieved easily.
- The admin should conduct proper training for the user on how to use the system in order to make it efficient and effective.
Galan, Jimrose Thea, P
Semeniano, Daisy Mae, A
Libertad, Jude
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