case study related to project management

Top 20 Project Management Case Studies [With Examples]

Project management case study analyses showcase and compare real-life project management processes and systems scenarios. These studies shed light on the common challenges that project managers encounter on a daily basis. This helps project managers develop effective strategies, overcome obstacles, and achieve successful results. 

By leveraging project management case studies , organisations can optimise their operations by providing insights into the most effective approaches. With effective implementation of these case studies, strategies, and methodologies, ensuring successful project completion is achievable.

Criteria for Selection of Top 20 Case Studies

The top 20 case studies are selected based on significance, impact, challenges, project management strategies, and overall success. They provide diverse insights and lessons for project managers and organisations.

1. The Sydney Opera House Project

The Sydney Opera House Project is an iconic example of project management case studies as it faced multiple challenges during its construction phase. Despite facing leadership changes, budget overruns, and design failures, the project persevered and was completed in 1973, a decade later than planned. The Opera House stands as a symbol of perseverance and successful project management in the face of humankind.

2. The Airbus A380 Project

The Airbus A380 Project is a project management case study showcasing the challenges encountered during developing and producing the world’s largest commercial aircraft. The project experienced massive delays and impacted costs of more than $6 billion, with several issues arising from the manufacturing and delivery process, outsourcing, and project coordination. 

However, the Airbus A380 was successfully launched through carefully planned project management strategies, delivering a world-class aircraft that met customer expectations.

3. The Panama Canal Expansion Project 

The Panama Canal Expansion Project serves as a compelling case study, illustrating the management’s encounters in expanding the capacity of the Panama Canal. The project included multiple stakeholders, technological innovations, environmental concerns, and safety challenges. 

4. The Boston Central Artery/Tunnel Project

The Boston Central Artery/Tunnel Project serves as a project management case study of a large-scale underground tunnel construction project. It successfully addressed traffic congestion and was completed in 2007. The project was completed in 2007, with numerous hurdles delaying progress like complexity, technology failure, ballooning budgets, media scrutiny, etc.

5. The London 2012 Olympics Project

The London 2012 Olympics Project stands as a successful project management case study, showcasing the management of a large-scale international sporting event. This project involved the construction of a new sports infrastructure, event logistics and security concerns. The project was successfully accomplished, delivering a world-class event that captivated the audience.

6. The Hoover Dam Bypass Project

The Hoover Dam Bypass Project was a construction project in the United States of America that intended to alleviate traffic from the Hoover Dam by building a new bridge. Completed in 2010, the bridge spans across the Colorado River, connecting Arizona and Nevada and offers a safer and more efficient route for motorists.

7. The Golden Gate Bridge Seismic Retrofit Project

The Golden Gate Bridge Seismic Retrofit Project is a case study example constructed in San Francisco, California. Its objective was to enhance the bridge’s resilience against earthquakes and aftershocks. Completed in 2012, the project included the installation of shock absorbers and other seismic upgrades to ensure the bridge’s safety and functionality in the event of a major earthquake.

8. The Hong Kong-Zhuhai-Macau Bridge Project

The Hong Kong-Zhuhai-Macau Bridge Project is a massive case study that intends to connect Hong Kong, Zhuhai and Macau with a bridge-tunnel system of 55 kilometres. Completed in 2018, the project required massive funds, investments and innovative engineering solutions, providing a new transport link and boosting regional connectivity.

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9. The Panama Papers Investigation Project

The Panama Papers Investigation Project is a global case study of journalistic investigations into offshore tax havens. It involved leaked documents from Mossack Fonseca, a Panamanian law firm. Coordinated by the International Consortium of Investigative Journalists, the project resulted in major political and financial repercussions worldwide, garnering widespread media attention.

10. The Apple iPhone Development Project

The Apple iPhone Development Project started in 2004, aiming to create a groundbreaking mobile device. In 2007, the iPhone transformed the industry with its innovative touchscreen interface, sleek design, and advanced features. This project involved significant research, development, marketing, and supply chain management investments.

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11. The Ford Pinto Design and Launch Project

The Ford Pinto Design and Launch Project was a developmental project intended to create an affordable, fuel-efficient subcompact car. Launched in 1971, because of its fuel tank design, it became infamous for safety issues. The project was rigged for ethical and safety concerns, lawsuits, and recalls.

12. The Deepwater Horizon Oil Spill Response Project

The Deepwater Horizon Oil Spill Response Project was a response to the largest oil spill in US history, caused by an offshore drilling rig explosion in 2010. This crisis response project utilised a waterfall project management approach, where the project team followed a pattern of planning, executing, monitoring, and closing phases. 

13. The NASA Challenger Space Shuttle Disaster Project

  The NASA Challenger Disaster Project was a tragic space exploration mission in 1986, resulting in the loss of all seven crew members. Extensive investigations revealed design and safety flaws as the cause. This disaster prompted NASA to address decision-making processes and improve safety cultures.

14. The Three Gorges Dam Project

  The Three Gorges Dam Project was a large-scale infrastructure project developed in China that aimed to build the world’s largest hydroelectric dam on the Yangtze River. Completed in 2012, it encountered environmental, social, and engineering challenges. The dam currently offers power generation, flood control, and improved navigation, but it has also resulted in ecological and cultural consequences.

15. The Big Dig Project in Boston

The Big Dig Project was a transportation infrastructure project in Boston, Massachusetts, intended to replace an old elevated highway with a newer tunnel system. Completed in 2007, it serves as one of the most complex and costly construction endeavours in US history. Despite facing many delays, cost overruns and engineering challenges, the project successfully improved traffic flow and urban aesthetics but also resulted in accidents, lawsuits, and financial burdens.

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16. The Uber Disruptive Business Model Project

  The Uber Disruptive Business Model Project was a startup that introduced a new ride business model that disrupted the taxi-cab industry by connecting riders with drivers via a mobile app. Launched in 2010, this project required innovative technology, marketing and regulatory strategies and faced legal actions and ethical challenges related to labour, safety, and competition. Uber has since then dominated the market with its ride-sharing business plan.

17. The Netflix Original Content Development Project

The Netflix Original Content Development Project was an initiative created to launch its original content for its platform. This launch by the online streaming giant in 2012 was a huge success for the company. The project required huge investments in content creation, distribution and marketing and resulted in award-winning shows and films that redefined the entire entertainment industry’s business model.

18. The Tesla Electric Car Project

The Tesla Electric Car Project was a revolutionary project that aimed to compete for its electric vehicles with gasoline-powered vehicles. The project required a strong project management plan that incorporated innovation, sustainability, and stakeholder engagement, resulting in the successful launch of the Tesla Roadster in 2008 and subsequent models. Tesla has one-handedly revolutionised the entire automobile industry on its own. 

19. The Johnson & Johnson Tylenol Crisis Management Project:

The Johnson & Johnson Tylenol Crisis Management Project was a case study in crisis management in 1982. The project required quick and effective decision-making skills, stakeholder communication, and ethical leadership in response to the tampering of Tylenol capsules that led to deaths. 

20. The Airbnb Online Marketplace Platform Project  

The Airbnb Online Marketplace Platform Project was a startup that created an online platform which connected travellers with hosts offering short-term rental accommodations in flights. The project required innovative technology, user experience design and stakeholder management. Airbnb’s success has led to the disruption of the hospitality industry and inspired many other project case study examples of sharing economy platforms.

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Future developments in project management.

Future developments in project management include all the insights on the increased use of artificial intelligence, agile methodologies, hybrid project management approaches, and emphasis on sustainability and social responsibility, along with many more developing ideas that will address the evolving market innovations. 

Key Takeaways from the Case Studies

The project management case study examples illustrate real-life examples and the importance of project management in achieving project success. The cases show the use of innovative technologies, tools, techniques, stakeholder engagement, crisis management, and agile methodologies. 

Project Management also highlights the role of ethical leadership and social responsibility in project management. To learn more and more about case studies, upGrad, India’s leading education platform, has offered an Advanced General Management Program from IMT Ghaziabad that will equip you with in-demand management skills to keep up with the changing trends!

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Frequently Asked Questions (FAQs)

Project Management is extensive planning, executing, monitoring and closing of a project before its deadline. Project management ensures accuracy and efficiency across all organs of a project, right from its inception to its completion.

Project Management case studies are real-life examples of projects to put an insight into all the tools, techniques and methodologies it provides.

The role of a project manager is to ensure that all day-to-day responsibilities are being met by the resources deployed in a certain project. They have the authority to manage as well as lead the functioning members as well.

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Home » Project Management Case Studies

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PM Solutions has a proven experience in providing solutions to a broad range of markets. Our project management case studies cover a wide variety of needs across a number of industries.

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Five Ways to Measure Performance

• Stacey Barr
• June 25, 2015

New Year’s Resolution: Do Experiments, Not Projects

• Susan Cramm
• December 30, 2008

Research: How to Get Better at Killing Bad Projects

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Have We Taken Agile Too Far?

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Project Managers, Focus on Outcomes — Not Deliverables

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When Tracking Projects, Ignore Your Accountants

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What You Can Learn from Professional Project Managers

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Technology Decision-Making in a Semi-Urban ICU: An Intensivist's Dilemma, Teaching Note

The challenge of sharing absolutely everything: the case of le manoir, an income-sharing intentional community, teaching note, popular topics, partner center.

Project Management

The teaching cases in this section address the challenges related to implementation and scale faced by project managers in a variety of settings.

Shoring Up Child Protection in Massachusetts: Commissioner Spears & the Push to Go Fast

Publication Date: July 13, 2023

 In January 2015, when incoming Massachusetts Governor Charlie Baker chose Linda Spears as his new Commissioner of the Department of Children and Families, he was looking for a reformer. Following the grizzly death of a child under DCF...

Architect, Pilot, Scale, Improve: A Framework and Toolkit for Policy Implementation

Publication Date: May 12, 2021

Successful implementation is essential for achieving policymakers’ goals and must be considered during both design and delivery. The mission of this monograph is to provide you with a framework and set of tools to achieve success. The...

Different Approaches to Building a Unified Government Website in Argentina, Peru, and Mexico

Publication Date: August 21, 2020

Government digitization has proven to benefit both citizens and public agencies. On the one hand, citizens are able to find a consistent interface and reliable information on a single site and are able to access streamlined digital government...

Mothers of Rotterdam: Scaling a Social Services Program in the Netherlands

Publication Date: June 7, 2018

Board Chair Nanne Boonstra was about to learn the details of a scaling strategy proposal for Mothers of Rotterdam, a fledgling social service program that helped the city’s disadvantaged pregnant women.Boonstra’s employer, a venture...

Lesotho Hospital and Filter Clinics: A Public-Private Partnership Sequel

Publication Date: October 17, 2016

This sequel accompanies case number 1999.0. This case looks at a public-private partnership (PPP) between the Health Ministry for the government of Lesotho and a private consortium headed up by Netcare, a South African company, to build and...

Lesotho Hospital and Filter Clinics: A Public-Private Partnership

Publication Date: October 03, 2013

This case looks at a public-private partnership (PPP) between the Health Ministry for the government of Lesotho and a private consortium headed up by Netcare, a South African company, to build and operate a new referral hospital and four feeder...

TransMilenio: The Battle Over Avenida Séptima

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California High-Speed Rail

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In January 2010, the California High Speed Rail Authority (CHSRA) was waiting to hear whether the Obama Administration would approve its application for $4.7 billion in federal stimulus funding to begin the construction of a $50-billion,...

Harambee Youth Employment Accelerator: A Model for Reducing Unemployment in South Africa

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Health Care & the Isolated Poor in the Lower Rio Grande Valley: The Quest to Make a Lasting Change (Sequel)

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The spring of 2005 marked a tricky juncture for the leaders of a program designed to improve health care access for thousands of residents living in impoverished, isolated settlements just north of the Mexican border in the Lower Rio Grande...

Health Care & the Isolated Poor in the Lower Rio Grande Valley: The Quest to Make a Lasting Change

To What End? Re-thinking Terrorist Attack Exercises in San Jose (Sequel, part 2)

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This case study tells the story of San Jose, California, one of the first 27 cities in the country to participate in a federal domestic preparedness program. Between 1997 and 1999, a specially created city task force mounted several full-scale...

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Case Studies

Learn about the people behind the projects, the projects they deliver and the organisations raising the bar of project professionalism. We recognise what people can achieve through project management, and have been celebrating excellence in the profession for over 20 years.

Top 10 Project Management Case Studies with Examples!

Real cases are the concrete material for those who want to go into professions. The ten real-world project management case studies with examples look into successful project management strategies and emphasize the need for proper planning, communication, and problem solutions. They show us different sectors of the economy, from technology, construction, health, and many others. The case studies will help you develop a deeper knowledge of how project management tools are implemented in different situations. It doesn’t matter whether you are a project manager or aim to get certified as a PMP ; the case studies will be instrumental in that. Through this analysis, high project management significance is demonstrated and the strategies as well as means of achieving project success become clearer.

Brief Overview of Project Management

Process management involves scheduling, execution, and completion of tasks in a planned and interconnected way to achieve desired goals in a timely. Practical application: utilizing knowledge, resources, and processes to achieve project objectives efficiently. Moreover, project management aims to deliver customized outcomes within specified constraints like scope, time, cost, quality, and risk.

Lastly, the matter fact that effective project management needs good leadership skills, excellent communication, risk management, and the ability to change according to the circumstances becomes vital. Therefore, various project management methodologies , such as Agile, Scrum, and Waterfall, provide frameworks for guiding through their project life cycles.

Top 10 Project Management Case Studies and Examples

The following are the summaries of ten project management case studies and examples that highlight various aspects of successful project execution and lessons learned:

Case Study 1: The Sydney Opera House

The renowned Sydney Opera House is one of the world’s iconic symbols for architecture. This particular place is situated in Sydney, Australia. The project took off in the middle of the 1950s to produce a world-class entertainment facility towering the city skyline. The competition for the structure design was won by the Danish architect, Jørn Utzon with him becoming the lead of the building team, and the construction commenced immediately the following year.

Also, the design of the Opera House returns its shell-like constructions that are quite problematic both esthetic and engineering. It intended to produce a space that would be home to a diverse range of performing arts activities and become a symbol of Sydney, achieving this goal through a combination of its function and transformative design.

Subsequently, the Sydney Opera House case study is regarded as an important source of experience for project managers and they continue to underline the necessity of developing a holistic approach that involves leading practicians, highly efficient teamwork, and powerful project governance to be able to manage this kind of project successfully.

Case Study 2: NASA’s Mars Rover Mission

NASA farms the Mars Rover mission to discover and gain insight into the surface of the planet. Within these tracked roving vehicles are two-wheeled Sojourner, Spirit, Opportunity, and Curiosity alongside the most recent one Perseverance. All rovers had these instruments on board for Martian surface analysis, looking for traces of space biology, and studying the core history of the planets.

In addition, the program involves all-encompassing planning, impeccable calculations, and sophisticated technology to deliver impeccable results. For the discovery of the Moon’s geological dynamics, each rover was a testament to space exploration as well as robotics in scientific investigations.

Astronauts aboard Mars Rover involve the use of effective project management , risk identification, and adaptability, which are the keys to space exploration. This is another example of how such missions provide a learning and also development opportunity for future space exploration endeavors.

Case Study 3: The London Olympics 2012

Its aim was an uncomplicated worship of the Summer Olympic and Paralympic Games which accepted athletes and spectators from the whole world as the participants. These world-changing constructions revolutionized and greatly influenced the everyday life of Londoners, shaping their way of life significantly.

Nevertheless, the London Olympics set a legacy beyond the lasting success of the event. Furthermore, authorities converted and repurposed the infrastructure surrounding Olympic Park for public use, stimulating urban regeneration efforts. The project management best practices for event planning are centered around environmental conservation measures, economic impact, and community intervention.

Case Study 4: Apple’s iPhone Development

Apple inc.; making the iPhone is the epitome of complex product development. There was no such thing as the iPhone in 2007, just a phone that was much more than that magical device that incorporated a phone, iPod, and internet communication appliance into a single thing. 

Designing a quality product involves integrating high-tech hardware, software, intuitive user interfaces, and various technologies seamlessly.

Apple’s iPhone exemplifies agile innovation, quality-speed balance, and lasting market impact, driving unparalleled business success.

Case Study 5: The Panama Canal Expansion

The 2016 announcement of the Panama Canal Extension addressed the need for accommodating larger vessels amid global seaborne trade growth. The first canal built, finished in 1914, could not have been a passageway for the size and capacity of these days’ ships. Additionally, the extension project targeted these inadequacies and intended to uplift the channel’s performance in terms of time-saving and upgrading the global shipping sector.

To conclude, the Panama Canal is an excellent example of how much infrastructure developments are needed as the world is rapidly changing. The project that stands behind the success of global collaboration and project risk management became the vehicle of a plan that influenced the way of doing international trade, and the Panamanian economy.

Case Study 6: The London Crossrail Project

The Crossrail London project, also called the Elizabeth Line, improves transportation connections in London through extensive rail network construction. The main goal is to design a straight east-west railway, spanning key city districts and neighboring territories.

Moreover, the London Crossrail line confronting the delays and overflows of funds, at last, created a disruptive shift in London public transport. In that respect, the positive results and public benefits show the role of major projects that focus on green transit infrastructure in creating urban connectivity and driving ecological and social development.

Case Study 7: The Big Dig – Boston Central Artery/Tunnel Project

The Big Dig, of the Boston, Massachusetts, Central Artery/Tunnel Project was this outstanding public works effort. The project aimed to enhance urban transportation by replacing the Central Artery with tunnels, bridges, and interchanges to expedite traffic.

The project required innovative engineering to tackle tunnel construction, soil conditions, and water management challenges. Moreover, effective public and political expectations management was critical, necessitating extensive public engagement, transparent communication, and collaboration across government entities.

Despite facing delays and cost overruns, completing the Big Dig in 2007 marked a transformative moment for Boston. The project achieved its goals of improving traffic, revitalizing urban areas, and driving economic growth through new developments. Therefore, the success of the Big Dig serves as a case study in adaptive project management, overcoming technical complexities, and achieving positive urban and economic outcomes in large-scale infrastructure projects.

Case Study 8: The Hoover Dam

Planners began the Hoover Dam project in 1936, aiming to meet water and electricity needs in the southwestern USA. Additionally, technologically innovative, the dam featured an arch-gravity design and introduced advanced concrete construction methods. Engineers overcame desert conditions using continuous pouring and refrigeration to counter high temperatures during construction.

Moreover, the Hoover Dam’s enduring impact includes water supply management by creating Lake Mead, one of the largest U.S. reservoirs. The power plant at Hoover Dam generates electricity for the regional grid, serving as a reliable and ongoing energy source. The dam has gained significance beyond its strict utilitarian role. The dam symbolizes America’s resilience and cleverness, drawing millions of visitors to appreciate its cultural, historical, and engineering significance.

Case Study 9: The Airbus A380 Project

The Airbus A380 holds this exceptional record and thereby symbolizes a development breakthrough in the aviation industry in 2007 respectively. The designers created the twin-deck, wide-body aircraft for maximum capacity and comfort, making it ideal for long-distance travel.

Also, it serves the global collaboration in aerospace engineering evidenced by the contributions of different countries as the project was taken as a whole.  Moreover, the Airbus A380 project portrays the complexities of global collaboration, overcoming technical difficulties, and embedding oneself in the competition of the aerospace industry as well. The A380’s impact on aviation underscores lessons in adaptation and environmental consciousness for shaping tomorrow’s airline transportation.

Case Study 10: The Hubble Space Telescope Repair Mission

The HST Mission repaired the telescope’s optical issues, unleashing its full astronomical potential and overcoming initial obstacles. Starting in 1990, Hubble had a manufacturing problem in one of the primary mirrors, which caused blurred images. As a consequence of that day, NASA carried out the first mission of servicing (STS-61) in 1993. Astronauts conducted a complex EVA to install WFPC-2 optics on Space Shuttle Endeavour, addressing Hubble’s optical issues.

However, this repair mission showcased the collaborative efforts of NASA and astronauts, emphasizing meticulous training, communication, and problem-solving skills. The success of the mission marked a turning point for Hubble, transforming it into a premier astronomical observatory. Subsequent servicing missions further upgraded instruments, extending Hubble’s lifespan and contributing to groundbreaking scientific discoveries. 

These top 10 project management scenarios showcase real-world industry challenges in action. Thus, from the dissertation of the given cases, you can be more capable of leading your projects appropriately. Would you like to elevate your expertise? Join our project management course package now, which covers everything from detailed instructions to hands-on experience.

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Top 40 Most Popular Case Studies of 2017

We generated a list of the 40 most popular Yale School of Management case studies in 2017 by combining data from our publishers, Google analytics, and other measures of interest and adoption. In compiling the list, we gave additional weight to usage outside Yale

We generated a list of the 40 most popular Yale School of Management case studies in 2017 by combining data from our publishers, Google analytics, and other measures of interest and adoption. In compiling the list, we gave additional weight to usage outside Yale.

Case topics represented on the list vary widely, but a number are drawn from the case team’s focus on healthcare, asset management, and sustainability. The cases also draw on Yale’s continued emphasis on corporate governance, ethics, and the role of business in state and society. Of note, nearly half of the most popular cases feature a woman as either the main protagonist or, in the case of raw cases where multiple characters take the place of a single protagonist, a major leader within the focal organization. While nearly a fourth of the cases were written in the past year, some of the most popular, including Cadbury and Design at Mayo, date from the early years of our program over a decade ago. Nearly two-thirds of the most popular cases were “raw” cases - Yale’s novel, web-based template which allows for a combination of text, documents, spreadsheets, and videos in a single case website.

Read on to learn more about the top 10 most popular cases followed by a complete list of the top 40 cases of 2017.  A selection of the top 40 cases are available for purchase through our online store . 

#1 - Coffee 2016

Faculty Supervision: Todd Cort

Coffee 2016 asks students to consider the coffee supply chain and generate ideas for what can be done to equalize returns across various stakeholders. The case draws a parallel between coffee and wine. Both beverages encourage connoisseurship, but only wine growers reap a premium for their efforts to ensure quality.  The case describes the history of coffee production across the world, the rise of the “third wave” of coffee consumption in the developed world, the efforts of the Illy Company to help coffee growers, and the differences between “fair” trade and direct trade. Faculty have found the case provides a wide canvas to discuss supply chain issues, examine marketing practices, and encourage creative solutions to business problems. 

#2 - AXA: Creating New Corporate Responsibility Metrics

Faculty Supervision: Todd Cort and David Bach

The case describes AXA’s corporate responsibility (CR) function. The company, a global leader in insurance and asset management, had distinguished itself in CR since formally establishing a CR unit in 2008. As the case opens, AXA’s CR unit is being moved from the marketing function to the strategy group occasioning a thorough review as to how CR should fit into AXA’s operations and strategy. Students are asked to identify CR issues of particular concern to the company, examine how addressing these issues would add value to the company, and then create metrics that would capture a business unit’s success or failure in addressing the concerns.

#3 - IBM Corporate Service Corps

Faculty Supervision: David Bach in cooperation with University of Ghana Business School and EGADE

The case considers IBM’s Corporate Service Corps (CSC), a program that had become the largest pro bono consulting program in the world. The case describes the program’s triple-benefit: leadership training to the brightest young IBMers, brand recognition for IBM in emerging markets, and community improvement in the areas served by IBM’s host organizations. As the program entered its second decade in 2016, students are asked to consider how the program can be improved. The case allows faculty to lead a discussion about training, marketing in emerging economies, and various ways of providing social benefit. The case highlights the synergies as well as trade-offs between pursuing these triple benefits.

#4 - Cadbury: An Ethical Company Struggles to Insure the Integrity of Its Supply Chain

Faculty Supervision: Ira Millstein

The case describes revelations that the production of cocoa in the Côte d’Ivoire involved child slave labor. These stories hit Cadbury especially hard. Cadbury's culture had been deeply rooted in the religious traditions of the company's founders, and the organization had paid close attention to the welfare of its workers and its sourcing practices. The US Congress was considering legislation that would allow chocolate grown on certified plantations to be labeled “slave labor free,” painting the rest of the industry in a bad light. Chocolate producers had asked for time to rectify the situation, but the extension they negotiated was running out. Students are asked whether Cadbury should join with the industry to lobby for more time?  What else could Cadbury do to ensure its supply chain was ethically managed?

#5 - 360 State Real Options

Faculty Supervision: Matthew Spiegel

In 2010 developer Bruce Becker (SOM ‘85) completed 360 State Street, a major new construction project in downtown New Haven. Just west of the apartment building, a 6,000-square-foot pocket of land from the original parcel remained undeveloped. Becker had a number of alternatives to consider in regards to the site. He also had no obligation to build. He could bide his time. But Becker worried about losing out on rents should he wait too long. Students are asked under what set of circumstances and at what time would it be most advantageous to proceed?

#6 - Design at Mayo

Faculty Supervision: Rodrigo Canales and William Drentell

The case describes how the Mayo Clinic, one of the most prominent hospitals in the world, engaged designers and built a research institute, the Center for Innovation (CFI), to study the processes of healthcare provision. The case documents the many incremental innovations the designers were able to implement and the way designers learned to interact with physicians and vice-versa.

In 2010 there were questions about how the CFI would achieve its stated aspiration of “transformational change” in the healthcare field. Students are asked what would a major change in health care delivery look like? How should the CFI's impact be measured? Were the center's structure and processes appropriate for transformational change? Faculty have found this a great case to discuss institutional obstacles to innovation, the importance of culture in organizational change efforts, and the differences in types of innovation.

This case is freely available to the public.

#7 - Ant Financial

Faculty Supervision: K. Sudhir in cooperation with Renmin University of China School of Business

In 2015, Ant Financial’s MYbank (an offshoot of Jack Ma’s Alibaba company) was looking to extend services to rural areas in China by providing small loans to farmers. Microloans have always been costly for financial institutions to offer to the unbanked (though important in development) but MYbank believed that fintech innovations such as using the internet to communicate with loan applicants and judge their credit worthiness would make the program sustainable. Students are asked whether MYbank could operate the program at scale? Would its big data and technical analysis provide an accurate measure of credit risk for loans to small customers? Could MYbank rely on its new credit-scoring system to reduce operating costs to make the program sustainable?

#8 - Business Leadership in South Africa’s 1994 Reforms

Faculty Supervision: Ian Shapiro

This case examines the role of business in South Africa's historic transition away from apartheid to popular sovereignty. The case provides a previously untold oral history of this key moment in world history, presenting extensive video interviews with business leaders who spearheaded behind-the-scenes negotiations between the African National Congress and the government. Faculty teaching the case have used the material to push students to consider business’s role in a divided society and ask: What factors led business leaders to act to push the country's future away from isolation toward a "high road" of participating in an increasingly globalized economy? What techniques and narratives did they use to keep the two sides talking and resolve the political impasse? And, if business leadership played an important role in the events in South Africa, could they take a similar role elsewhere?

#9 - Shake Shack IPO

Faculty Supervision: Jake Thomas and Geert Rouwenhorst

From an art project in a New York City park, Shake Shack developed a devoted fan base that greeted new Shake Shack locations with cheers and long lines. When Shake Shack went public on January 30, 2015, investors displayed a similar enthusiasm. Opening day investors bid up the $21 per share offering price by 118% to reach $45.90 at closing bell. By the end of May, investors were paying $92.86 per share. Students are asked if this price represented a realistic valuation of the enterprise and if not, what was Shake Shack truly worth? The case provides extensive information on Shake Shack’s marketing, competitors, operations and financials, allowing instructors to weave a wide variety of factors into a valuation of the company.

#10 - Searching for a Search Fund Structure

Faculty Supervision: AJ Wasserstein

This case considers how young entrepreneurs structure search funds to find businesses to take over. The case describes an MBA student who meets with a number of successful search fund entrepreneurs who have taken alternative routes to raising funds. The case considers the issues of partnering, soliciting funds vs. self-funding a search, and joining an incubator. The case provides a platform from which to discuss the pros and cons of various search fund structures.

40 Most Popular Case Studies of 2017

Click on the case title to learn more about the dilemma. A selection of our most popular cases are available for purchase via our online store .

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Project Management Strategies for Complex Projects: Case Study Report

TRB’s second Strategic Highway Research Program (SHRP 2) Renewal Project R10 has released a report titled Project Management Strategies for Complex Projects: Case Study Report, which includes case studies of 15 projects in the United States and three international projects that used tools that aid project managers in the delivery of complex projects. The 18 projects represent a number of different types, locations, size, and phases of development. The tools identified fall into two areas—project development and project execution.

In addition, SHRP 2 Renewal Project R10 developed two other reports:

• Project Management Strategies for Complex Projects , which describes the five-dimensional management approach for complex projects. The goal of the five-dimensional approach is to identify issues that should be planned and managed proactively, rather than retroactively. The five areas of the new project management approach address cost, schedule, engineering requirements, external influences, and financing; and
• Guide To: Project Management Strategies for Complex Projects , which is designed to help facilitate the application of the five-dimensional project management approach for complex projects. The objective of the guide is to identify and communicate the critical factors involved in successfully managing complex transportation design and construction projects. A training course based on the information in the guide was also developed.
• Transportation and Infrastructure — Administration and Management
• Transportation and Infrastructure — Maintenance and Preservation

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2014. Project Management Strategies for Complex Projects: Case Study Report . Washington, DC: The National Academies Press. https://doi.org/10.17226/22413. Import this citation to: Bibtex EndNote Reference Manager

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Agile Case Studies: Examples Across Various Industires

Home Blog Agile Agile Case Studies: Examples Across Various Industires

Agile methodologies have gained significant popularity in project management and product development. Various industries have successfully applied Agile principles , showcasing experiences, challenges, and benefits. Case studies demonstrate Agile's versatility in software development, manufacturing, and service sectors. These real-world examples offer practical insights into Agile implementation, challenges faced, and strategies to overcome them. Agile case studies provide valuable inspiration for implementing these methodologies in any project, regardless of the organization's size or industry.

Who Uses Agile Methodology?

Agile methodology is used by a wide variety of organizations, including:

• Software development companies use Agile to improve collaboration, increase flexibility, and deliver high-quality software incrementally.
• IT departments use agile to manage and execute projects efficiently, respond to changing requirements, and deliver value to stakeholders in a timely manner.
• Startups use agile to quickly adapt to market changes and iterate on product development based on customer feedback.
• Marketing and advertising agencies use agile to enhance campaign management, creative development, and customer engagement strategies.
• Product development teams use agile to iterate, test, and refine their designs and manufacturing processes.
• Project management teams use agile to enhance project execution , facilitate collaboration, and manage complex projects with changing requirements.
• Retail companies use agile to develop new marketing campaigns and improve their website and e-commerce platform.

Agile Case Study Examples

1. moving towards agile: managing loxon solutions.

Following is an Agile case study in banking :

Loxon Solutions, a Hungarian technology startup in the banking software industry, faced several challenges in its journey towards becoming an agile organization. As the company experienced rapid growth, it struggled with its hiring strategy, organizational development, and successful implementation of agile practices. 

How was it solved:

Loxon Solutions implemented a structured recruitment process with targeted job postings and rigorous interviews to attract skilled candidates. They restructured the company into cross-functional teams, promoting better collaboration. Agile management training and coaching were provided to all employees, with online courses playing a crucial role. Agile teams with trained Scrum Masters and Product Owners were established, and agile ceremonies like daily stand-ups were introduced to enhance collaboration and transparency.

2. Contributions of Entrepreneurial Orientation in the Use of Agile Methods in Project Management

This Agile project management case study aims to analyze the degree of contribution of entrepreneurial orientation (EO) in the use of agile methods (AM) in project management. The study focuses on understanding how EO influences the adoption and effectiveness of agile methods within organizations. Through a detailed case study, we explore the relationship between entrepreneurial orientation and Agile methods, shedding light on the impact of entrepreneurial behaviors on project management practices.

A technology consulting firm faced multiple challenges in project management efficiency and responsiveness to changing client requirements. This specific problem was identified because of the limited use of Agile methods in project management, which hindered the company's ability to adapt quickly and deliver optimal outcomes.

Entrepreneurial orientation (EO) is a multidimensional construct that describes the extent to which an organization engages in entrepreneurial behaviors. The technology firm acknowledged the significance of entrepreneurial orientation in promoting agility and innovation in project management. 

The five dimensions of Entreprenurial orientation were applied across the organization.

• Cultivating Innovativeness: The technology consulting firm encouraged a culture of innovativeness and proactiveness, urging project teams to think creatively, identify opportunities, and take proactive measures. 
• Proactiveness: Employees were empowered to generate new ideas, challenge traditional approaches, and explore alternative solutions to project challenges. This helped them to stay ahead of the competition and to deliver the best possible results for their customers.
• Encouraging Risk-Taking: The organization promoted a supportive environment that encouraged calculated risk-taking and autonomy among project teams. Employees were given the freedom to make decisions and take ownership of their projects, fostering a sense of responsibility and accountability.
• Autonomy: Agile teams were given the autonomy to make decisions and take risks. This helped them to be more innovative and to deliver better results.
• Nurturing Competitive Aggressiveness: The technology firm instilled a competitive aggressiveness in project teams, motivating them to strive for excellence and deliver superior results.

3. Improving Team Performance and Engagement

How do you ensure your team performs efficiently without compromising on quality? Agile is a way of working that focuses on value to the customer and continuous improvement. Integrating Agile in your work will not only make the team efficient but will also ensure quality work. Below is a case study that finds how agile practices can help teams perform better.

The problem addressed in this case study is the need to understand the relationship between the Agile way of working and improving team performance and engagement. We see that teams often face challenges in their daily work. It could be a slow turnover due to bad time management, compromised quality due to lack of resources, or in general lack of collaboration. In the case study below, we will understand how adopting agile practices makes teams work collaboratively, improve quality and have a customer-focused approach to work.

How it was Solved:

A number of factors mediated the relationship between agile working and team performance and engagement. 

• Create a culture of trust and transparency. Agile teams need to be able to trust each other and share information openly. This will help to create a sense of collaboration and ownership. This in turn can lead to increased performance and engagement. 
• Foster communication and collaboration. Effective communication within the team and with stakeholders helps everyone be on the same page.
• Empower team members. Agile teams need to be empowered to make decisions and to take risks. 
• Provide regular feedback. Team members need to receive regular feedback on their performance. This helps them to identify areas where they need improvement. 
• Celebrate successes. By celebrating successes, both big and small, team members are motivated. This in turn creates a positive work environment. 
• Provide training and development opportunities. help the team to stay up to date on the latest trends and to improve their skills. 
• Encourage continuous improvement: Promoting a culture of continuous improvement helps the team to stay ahead of the competition and to deliver better results for their customers. 

It was concluded that agile ways of working can have a positive impact on employee engagement and team performance. Teams that used agile methods were more likely to report high levels of performance and engagement.

4. $65 Million Electric Utility Project Completed Ahead of Schedule and Under Budget

Xcel Energy faced a significant challenge in meeting the Reliability Need required by the Southwest Power Pool in New Mexico. The company had committed to constructing a new 34-mile, 345-kilovolt transmission line within a strict budget of $65 million and a specific timeline. Additionally, the project had to adhere to Bureau of Land Management (BLM) environmental requirements. These constraints posed a challenge to Xcel Energy in terms of project management and resource allocation.

A PM Solutions consultant with project management and utility industry experience was deployed to Xcel Energy.

The PM Solutions consultant deployed to Xcel adapted to the organization's structure and processes, integrating into the Project Management functional organization. He utilized years of project management and utility industry experience to provide valuable insights and guidance.

• Collaborative and social skills were used to address roadblocks and mitigate risks.
• Focused on identifying and addressing roadblocks and risks to ensure timely project delivery.
• Vendor, design, and construction meetings were organized to facilitate communication and collaboration.
• Monitored and expedited long-lead equipment deliveries to maintain project schedule.
• Design and Construction milestones and commitments were closely monitored through field visits.
• Actively tracked estimates, actual costs, and change orders to control project budget .
• Assisted functional areas in meeting their commitments and resolving challenges.

The project was completed eleven days ahead of schedule and approximately $4 million under budget. The management team recognized the project as a success since it went as planned, meeting all technical and quality requirements. 

5. Lean product development and agile project management in the construction industry

The construction industry, specifically during the design stage, has not widely embraced Lean Project Delivery (LPD) and Agile Project Management (APM) practices. This limited adoption delays the industry's progress in enhancing efficiency, productivity, and collaboration in design.

• Integrated project delivery and collaborative contracts: Collaborative contracts were implemented to incentivize teamwork and shared project goals, effectively breaking down silos and fostering a collaborative culture within the organization.
• Lean principles in design processes: Incorporating Lean principles into design processes was encouraged to promote lean thinking and identify non-value-adding activities, bottlenecks, and process inefficiencies. 
• Agile methodologies and cross-functional teams: Agile methodologies and cross-functional teams were adopted to facilitate iterative and adaptive design processes. 
• Digital tools and technologies: The organization embraced digital tools and technologies, such as collaborative project management software , Building Information Modeling (BIM), and cloud-based platforms. 
• A culture of innovation and learning: A culture of innovation and learning was promoted through training and workshops on Lean Project Delivery (LPD) and Agile Project Management (APM) methodologies. Incorporating Agile management training, such as KnowledgeHut Agile Training online , further enhanced the team's ability to implement LPD and APM effectively. 
• Clear project goals and metrics: Clear project goals and key performance indicators (KPIs) were established, aligning with LPD and APM principles. Regular monitoring and measurement of progress against these metrics helped identify areas for improvement and drive accountability.
• Industry best practices and case studies: industry best practices and case studies were explored, and guidance was sought from experts to gain valuable insights into effective strategies and techniques for implementation.

6. Ambidexterity in Agile Software Development (ASD) Projects

An organization in the software development industry aims to enhance their understanding of the tensions between exploitation (continuity) and exploration (change) within Agile software development (ASD) project teams. They seek to identify and implement ambidextrous strategies to effectively balance these two aspects.

How it was solved:

• Recognizing tensions: Teams were encouraged to understand and acknowledge the inherent tensions between exploitation and exploration in Agile projects.
• Fostering a culture of ambidexterity: The organization created a culture that values both stability and innovation, emphasizing the importance of balancing the two.
• Balancing resource allocation: Resources were allocated between exploitation and exploration activities, ensuring a fair distribution to support both aspects effectively.
• Supporting knowledge sharing : Team members were encouraged to share their expertise and lessons learned from both exploitation and exploration, fostering a culture of continuous learning.
• Promoting cross-functional collaboration: Collaboration between team members involved in both aspects was facilitated, allowing for cross-pollination of ideas and insights.
• Establishing feedback mechanisms: Feedback loops were implemented to evaluate the impact of exploitation and exploration efforts, enabling teams to make data-driven decisions and improvements.
• Developing flexible processes: Agile practices that supported both stability and innovation, such as iterative development and adaptive planning, were adopted to ensure flexibility and responsiveness.
• Providing leadership support: Leaders promoted and provided necessary resources for the adoption of agile practices, demonstrating their commitment to ambidexterity.
• Encouraging experimentation: An environment that encouraged risk-taking and the exploration of new ideas was fostered, allowing teams to innovate and try new approaches.
• Continuous improvement: Regular assessments and adaptations of agile practices were conducted based on feedback and evolving project needs, enabling teams to continuously improve their ambidextrous strategies.

7. Problem and Solutions for PM Governance Combined with Agile Tools in Financial Services Programs

Problem: The consumer finance company faced challenges due to changing state and federal regulatory compliance requirements, resulting in the need to reinvent their custom-built storefront and home office systems. The IT and PMO teams were not equipped to handle the complexities of developing new systems, leading to schedule overruns, turnover of staff and technologies, and the need to restart projects multiple times.

How it was Solved: 

To address these challenges, the company implemented several solutions with the help of PM Solutions:

• Back to Basics Approach: A senior-level program manager was brought in to conduct a full project review and establish stakeholder ownership and project governance. This helped refocus the teams on the project's objectives and establish a clear direction.
• Agile Techniques and Sprints: The company gradually introduced agile techniques, starting with a series of sprints to develop "proof of concept" components of the system. Agile methodologies allowed for more flexibility and quicker iterations, enabling faster progress.
• Expanded Use of JIRA: The company utilized Atlassian's JIRA system, which was already in place for operational maintenance, to support the new development project. PM Solutions expanded the use of JIRA by creating workflows and tools specifically tailored to the agile approach, improving timeliness and success rates for delivered work.
• Kanban Approach: A Kanban approach was introduced to help pace the work and track deliveries. This visual management technique enabled project management to monitor progress, manage workloads effectively, and report updates to stakeholders.
• Organizational Change Management: PM Solutions assisted the company in developing an organizational change management system. This system emphasized early management review of requirements and authorizations before work was assigned. By involving company leadership in prioritization and resource utilization decisions, the workload for the IT department was reduced, and focus was placed on essential tasks and priorities.

8. Insurance Company Cuts Cycle Time by 20% and Saves Nearly $5 Million Using Agile Project Management Practices

In this Agile Scrum case study, the insurance company successfully implemented Agile Scrum methodology for their software development projects , resulting in significant improvements in project delivery and overall team performance.

The insurance company faced challenges with long project cycles, slow decision-making processes, and lack of flexibility in adapting to changing customer demands. These issues resulted in higher costs, delayed project deliveries, and lower customer satisfaction levels.

• Implementation of Agile Practices: To address these challenges, the company decided to transition from traditional project management approaches to Agile methodologies. The key steps in implementing Agile practices were as follows:
• Executive Sponsorship: The company's leadership recognized the need for change and provided full support for the Agile transformation initiative. They appointed Agile champions and empowered them to drive the adoption of Agile practices across the organization.
• Training and Skill Development: Agile training programs were conducted to equip employees with the necessary knowledge and skills. Training covered various Agile frameworks, such as Scrum and Kanban, and focused on enhancing collaboration, adaptive planning, and iterative development.
• Agile Team Formation: Cross-functional Agile teams were formed, consisting of individuals with diverse skill sets necessary to deliver projects end-to-end. These teams were self-organizing and empowered to make decisions, fostering a sense of ownership and accountability.
• Agile Project Management Tools: The company implemented Agile project management tools and platforms to facilitate communication, collaboration, and transparency. These tools enabled real-time tracking of project progress, backlog management, and seamless coordination among team members.

9. Agile and Generic Work Values of British vs Indian IT Workers

Problem: 

In this Agile transformation case study, the problem identified is the lack of effective communication and alignment within an IT firm unit during the transformation towards an agile work culture. The employees from different cultural backgrounds had different perceptions and understanding of what it means to be agile, leading to clashes in behaviors and limited team communication. This situation undermined morale, trust, and the sense of working well together.

The study suggests that the cultural background of IT employees and managers, influenced by different national values and norms, can impact the adoption and interpretation of agile work values.

• Leadership: Leaders role-modeled the full agile mindset, along with cross-cultural skills. They demonstrated teamwork, justice, equality, transparency, end-user orientation, helpful leadership, and effective communication . 
• Culture: Managers recognized and appreciated the cultural diversity within the organization. Cultural awareness and sensitivity training were provided to help employees and managers understand and appreciate the diverse cultural backgrounds within the organization.
• Agile values : The importance of agile work values was emphasized, including shared responsibility, continuous learning and improvement, self-organizing teamwork, fast fact-based decision-making, empowered employees, and embracing change. Managers actively promoted and reinforced these values in their leading and coaching efforts to cultivate an agile mindset among employees.
• Transformation: A shift was made from a centralized accountability model to a culture of shared responsibility. Participation in planning work projects was encouraged, and employees were empowered to choose their own tasks within the context of the team's objectives.
• Roadmap: An agile transformation roadmap was developed and implemented, covering specific actions and milestones to accelerate the adoption of agile ways of working. 
• Senior management received necessary support, training, and additional management consultancy to drive the agile transformation effectively.

Benefits of Case Studies for Professionals

Case studies provide several benefits for professionals in various fields: 

• Real-world Application: Agile methodology examples and case studies offer insights into real-life situations, allowing professionals to see how theoretical concepts and principles are applied in practice.
• Learning from Success and Failure: Agile transformation case studies often present both successful and failed projects or initiatives. By examining these cases, professionals can learn from the successes and avoid the mistakes made in the failures.
• Problem-solving and Decision-making Skills: Case studies present complex problems or challenges that professionals need to analyze and solve. By working through these cases, professionals develop critical thinking, problem-solving, and decision-making skills. 
• Building Expertise: By studying cases that are relevant to their area of expertise, professionals can enhance their knowledge and become subject matter experts. 
• Professional Development: Analyzing and discussing case studies with peers or mentors promotes professional development.
• Practical Application of Concepts: Teams can test their understanding of concepts, methodologies, and best practices by analyzing and proposing solutions for the challenges presented in the cases. 
• Continuous Learning and Adaptation: By studying these cases, professionals can stay updated on industry trends, best practices, and emerging technologies. 

In conclusion, agile methodology case studies are valuable tools for professionals in various fields. The real-world examples and insights into specific problems and solutions, allow professionals to learn from others' experiences and apply those learning their own work. Case studies offer a deeper understanding of complex situations, highlighting the challenges faced, the strategies employed, and the outcomes achieved.

The benefits of case studies for professionals are numerous. They offer an opportunity to analyze and evaluate different approaches, methodologies, and best practices. Case studies also help professionals develop critical thinking skills, problem-solving abilities, and decision-making capabilities through practical scenarios and dilemmas to navigate.

Overall, agile case study examples offer professionals the opportunity to gain practical wisdom and enhance their professional development. Studying real-life examples helps professionals acquire valuable insights, expand their knowledge base, and improve their problem-solving abilities.

Frequently Asked Questions (FAQs)

Three examples of Agile methodologies are:

Scrum: Scrum is one of the most widely used Agile frameworks. It emphasizes iterative and incremental development, with a focus on delivering value to the customer in short, time-boxed iterations called sprints. 

Kanban: Kanban is a visual Agile framework that aims to optimize workflow efficiency and promote continuous delivery.

Lean: Lean is a philosophy and Agile approach focused on maximizing value while minimizing waste. 

• People over process: Agile values the people involved in software development, and emphasizes communication and collaboration.
• Working software over documentation: Agile prioritizes delivering working software over extensive documentation.
• Customer collaboration over contract negotiation: Agile values close collaboration with customers and stakeholders throughout the development process.
• Responding to change over following a plan: Agile recognizes that change is inevitable, and encourages flexibility and adaptability.

The six phases in Agile are:

• Initiation: Define the project and assemble the team.
• Planning: Create a plan for how to achieve the project's goals.
• Development: Build the product or service in short sprints.
• Testing: Ensure the product or service meets requirements.
• Deployment: Release the product or service to the customer.
• Maintenance: Support the product or service with bug fixes, new features, and improvements.

Lindy Quick

Lindy Quick, SPCT, is a dynamic Transformation Architect and Senior Business Agility Consultant with a proven track record of success in driving agile transformations. With expertise in multiple agile frameworks, including SAFe, Scrum, and Kanban, Lindy has led impactful transformations across diverse industries such as manufacturing, defense, insurance/financial, and federal government. Lindy's exceptional communication, leadership, and problem-solving skills have earned her a reputation as a trusted advisor. Currently associated with KnowledgeHut and upGrad, Lindy fosters Lean-Agile principles and mindset through coaching, training, and successful execution of transformations. With a passion for effective value delivery, Lindy is a sought-after expert in the field.

Avail your free 1:1 mentorship session.

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Top 150 Project Management Dissertation Topics [Updated]

Project management is like the conductor of an orchestra, harmonizing various elements to achieve a masterpiece. Dissertation topics in this field are crucial as they delve into the heart of managing projects effectively. Whether you’re a budding project manager or a seasoned professional looking to deepen your understanding, choosing the right project management dissertation topic is paramount. Let’s embark on a journey to explore some intriguing project management dissertation topics that could spark your interest and contribute to this dynamic field.

How To Pick A Dissertation Topic?

Table of Contents

Picking what you’ll study for your big research project (dissertation) is a really important choice. Take your time and think about it carefully. Here are some steps to help you pick the right topic:

• Reflect on your interests: Consider topics that genuinely interest you and align with your passion and expertise. Your enthusiasm will sustain you through the research process.
• Review existing literature: Conduct a thorough review of literature in your field to identify gaps, unanswered questions, or emerging trends that could form the basis of your research.
• Consider practical relevance: Choose a topic that has practical relevance and real-world implications for your field, industry, or community. Aim to address pressing issues or challenges faced by practitioners or organizations.
• Consult with advisors and peers: Seek feedback from your academic advisors, mentors, or peers to get their perspectives on potential topics. They can give you good advice and assist you in making your ideas better.
• Narrow down your focus: Once you have a broad topic in mind, narrow it down to a specific research question or area of investigation. Make sure your topic is manageable within the scope of your dissertation and aligns with the available resources and timeline.
• Evaluate feasibility: Figure out if your topic is doable by checking if you can find enough information, if you have the right tools to study it, if it’s morally okay, and if there are any real-life limits that might get in the way. Ensure that you have access to the necessary resources and support to conduct your research effectively.
• Stay flexible: Stay ready to change or improve your topic as you learn more during your research and find out new things. Your dissertation topic might change as you go, so it’s important to be open to that and be able to adjust along the way.
• Consider your long-term goals: Think about how your dissertation topic aligns with your long-term academic or career goals. Choose a topic that will allow you to develop valuable skills, make meaningful contributions to your field, and position yourself for future opportunities.

150 Project Management Dissertation Topics: Category Wise

Traditional vs. agile methodologies.

• A comparative analysis of traditional waterfall and agile project management methodologies.
• Evaluating the effectiveness of agile methodologies in software development projects.
• Implementing agile practices in non-IT industries: challenges and opportunities.
• The role of project management maturity models in transitioning from traditional to agile methodologies.
• Agile project management in dynamic and uncertain environments: case studies from various industries.
• Integrating hybrid project management approaches: combining elements of traditional and agile methodologies.
• Assessing the impact of agile project management on team dynamics and collaboration.
• Agile project management in large-scale and complex projects: lessons learned and best practices.
• Overcoming resistance to agile adoption: strategies for organizational change management.
• The future of project management: trends and innovations in agile methodologies.

Project Management Tools and Software

• Evaluating the effectiveness of project management software in improving project outcomes.
• Adoption and implementation of project management tools: a case study approach.
• Comparing different project management software solutions: features, benefits, and limitations.
• Customization vs. out-of-the-box implementation: factors influencing the choice of project management software.
• The impact of cloud-based project management tools on remote team collaboration.
• Enhancing project management efficiency through the integration of collaboration platforms and project management software.
• Project management software usability and user experience: implications for adoption and usage.
• Assessing the security and data privacy risks associated with project management software.
• Trends in project management software development: artificial intelligence, automation, and predictive analytics.
• The role of project management software vendors in driving innovation and industry standards.

Project Risk Management

• Identifying and prioritizing project risks: a systematic approach.
• Quantitative vs. qualitative risk analysis: comparing methods and outcomes.
• Risk management strategies for high-risk industries: construction, aerospace, and defense.
• The role of project risk management in achieving project success: evidence from case studies.
• Incorporating risk management into project planning and decision-making processes.
• Stakeholder engagement in project risk management: challenges and best practices.
• Resilience and adaptability: building a risk-aware project culture.
• Emerging risks in project management: cybersecurity threats, geopolitical instability, and climate change.
• Risk management in agile projects: adapting traditional approaches to dynamic environments.
• The future of project risk management: predictive analytics, big data, and machine learning.

Project Scheduling and Planning

• Critical path analysis and its applications in project scheduling.
• Resource leveling techniques for optimizing project schedules and resource allocation.
• The role of project management offices (PMOs) in project scheduling and planning.
• Earned value management (EVM) as a performance measurement tool in project scheduling.
• Lean project management principles: minimizing waste and maximizing efficiency in project schedules.
• Agile project planning techniques: iterative planning, sprint planning, and release planning.
• Time management strategies for project managers: prioritization, delegation, and timeboxing.
• The impact of schedule compression techniques on project duration and cost.
• Project scheduling under uncertainty: probabilistic scheduling models and Monte Carlo simulation.
• Real-time scheduling and adaptive planning: harnessing technology for dynamic project environments.

Leadership and Team Management

• Transformational leadership in project management: inspiring vision and empowering teams.
• The role of emotional intelligence in project leadership and team performance.
• Cross-cultural leadership in multinational project teams: challenges and strategies.
• Building high-performing project teams: recruitment, training, and team development.
• Distributed leadership in virtual project teams: fostering collaboration and trust.
• Conflict resolution strategies for project managers: mediation, negotiation, and arbitration.
• Motivating project teams: rewards, recognition, and intrinsic motivation.
• The impact of leadership styles on project outcomes: autocratic, democratic, and laissez-faire.
• Gender diversity in project teams: implications for leadership and team dynamics.
• Team resilience and psychological safety: creating a supportive and inclusive project environment.

Project Governance and Stakeholder Management

• Project governance frameworks: roles, responsibilities, and decision-making structures.
• Stakeholder identification and analysis: mapping stakeholder interests, influence, and expectations.
• Effective communication strategies for project stakeholders: stakeholder engagement plans and communication channels.
• Managing stakeholder conflicts and competing interests in projects.
• Make sure companies do good things for the community and talk to the people affected by their projects.
• Look at how the big bosses of a project make decisions and handle the people involved.
• Accountability and transparency in project governance: reporting mechanisms and performance metrics.
• Regulatory compliance in project management: legal requirements and industry standards.
• Balancing stakeholder interests in project decision-making: ethical considerations and social responsibility.
• Continuous improvement in project governance: lessons learned and best practices.

Project Finance and Cost Management

• Project budgeting and cost estimation techniques: top-down vs. bottom-up approaches.
• Cost-benefit analysis and return on investment (ROI) in project decision-making.
• Earned value management (EVM) as a cost control tool in project management.
• Managing project financial risks: budget overruns, resource constraints, and market fluctuations.
• Project procurement and contract management: negotiating contracts, vendor selection, and performance monitoring.
• Life cycle costing in project evaluation: considering long-term costs and benefits.
• Value engineering and value management: optimizing project value while minimizing costs.
• Financial modeling and scenario analysis in project finance: assessing project feasibility and viability.
• Funding sources for project financing: equity, debt, grants, and public-private partnerships.
• Project finance in emerging markets: challenges and opportunities for investment.

Project Quality Management

• Total quality management (TQM) principles in project management: continuous improvement and customer focus.
• Quality planning and assurance processes: setting quality objectives and quality standards.
• Quality control techniques in project management: inspection, testing, and quality audits.
• Six Sigma methodology and its applications in project quality management.
• Lean principles in project management: eliminating waste and optimizing processes.
• Measuring project quality performance: key performance indicators (KPIs) and quality metrics.
• Building a culture of quality excellence in project teams: training, empowerment, and recognition.
• Supplier quality management in project procurement: ensuring supplier compliance and performance.
• Benchmarking and best practices in project quality management.
• Continuous improvement in project quality: feedback loops, lessons learned, and process optimization.

Project Stakeholder Engagement and Communication

• Stakeholder engagement strategies in project management: stakeholder analysis, mapping, and engagement plans.
• Effective communication techniques for project managers: verbal, written, and nonverbal communication.
• Managing virtual project teams: communication tools, technologies, and best practices.
• Conflict resolution strategies for project stakeholders: negotiation, mediation, and collaboration.
• Stakeholder communication in crisis situations: managing stakeholder expectations and maintaining trust.
• Building trust and credibility with project stakeholders: transparency, integrity, and responsiveness.
• Cultural sensitivity and communication in multicultural project teams.
• The role of project managers as communication facilitators and mediators.
• Communication challenges in cross-functional project teams: aligning diverse perspectives and priorities.
• Measuring stakeholder satisfaction and feedback: surveys, interviews, and feedback mechanisms.

Project Human Resource Management

• Human resource planning in project management: resource allocation, skills assessment, and capacity planning.
• Talent management strategies for project teams: recruitment, training, and career development.
• Team-building techniques for project managers: icebreakers, team-building exercises, and bonding activities.
• Performance management in project teams: setting objectives, providing feedback, and evaluating performance.
• Conflict resolution strategies for project managers: negotiation, mediation, and conflict coaching.
• Diversity and inclusion in project teams: fostering a culture of equity, diversity, and inclusion.
• Leadership development in project management: training, coaching, and mentorship programs.
• Managing virtual project teams: communication, collaboration, and team cohesion.
• Building resilience and well-being in project teams: managing stress, burnout, and work-life balance.

Project Procurement and Contract Management

• Procurement planning and strategy development: make-or-buy decisions, sourcing options, and procurement methods.
• Contract types and structures in project procurement: fixed-price, cost-reimbursable, and time-and-material contracts.
• Supplier selection criteria and evaluation methods: vendor qualifications, bid evaluation, and supplier performance metrics.
• Negotiation techniques for project managers: win-win negotiation, BATNA analysis, and concessions management.
• Managing contracts and contractor relationships: contract administration, performance monitoring, and dispute resolution.
• Outsourcing and offshoring in project procurement: risks, benefits, and best practices.
• Legal and regulatory considerations in project procurement: compliance with procurement laws, standards, and regulations.
• Contractual risk management: mitigating contract risks through indemnification clauses, insurance, and contingency planning.
• Ethical considerations in project procurement: fairness, transparency, and integrity in procurement processes.
• Continuous improvement in procurement and contract management: lessons learned, process optimization, and supplier feedback.

Project Sustainability and Social Responsibility

• Integrating sustainability principles into project management: environmental stewardship, social equity, and economic viability.
• Sustainable project planning and design: minimizing environmental impacts, maximizing resource efficiency, and promoting resilience.
• Social impact assessment in project management: stakeholder engagement, community consultation, and social license to operate.
• Sustainable procurement practices: ethical sourcing, fair trade, and supply chain transparency.
• Green project management: reducing carbon emissions, conserving natural resources, and promoting renewable energy.
• Corporate social responsibility (CSR) in project management: philanthropy, community development, and stakeholder engagement.
• Sustainable infrastructure development: green buildings, sustainable transportation, and eco-friendly urban planning.
• Environmental risk management in projects: assessing and mitigating environmental impacts and regulatory compliance.
• Sustainable project financing: green bonds, impact investing, and sustainable finance mechanisms.
• Sustainability reporting and disclosure: communicating project sustainability performance to stakeholders.

Project Innovation and Technology Management

• Innovation management in project-based organizations: fostering a culture of creativity, experimentation, and learning.
• Technology adoption and diffusion in project management: factors influencing technology acceptance and implementation.
• Managing innovation projects: from ideation to commercialization, stage-gate processes, and innovation ecosystems.
• Open innovation and collaborative project management: partnerships, co-creation, and knowledge sharing.
• Digital transformation in project management: leveraging emerging technologies for project delivery and collaboration.
• Artificial intelligence and machine learning in project management: predictive analytics, automation, and decision support systems.
• Blockchain technology in project management: decentralized project governance, smart contracts, and supply chain transparency.
• Virtual reality and augmented reality in project management: immersive training, visualization, and virtual collaboration.
• Internet of Things (IoT) applications in project management: real-time monitoring, predictive maintenance, and asset tracking.
• Data-driven project management: leveraging big data, analytics, and business intelligence for project insights and decision-making.

Project Governance and Compliance

• Regulatory compliance in project management: legal requirements, industry standards, and certification programs.
• Ethics and integrity in project governance: code of conduct, conflict of interest policies, and whistleblowing mechanisms.
• Corporate governance and project management: alignment with organizational objectives, risk management, and performance oversight.
• Internal controls and assurance mechanisms in project governance: auditing, monitoring, and accountability.
• Project portfolio governance: prioritization, resource allocation, and strategic alignment.
• Regulatory reporting and disclosure requirements: compliance with regulatory agencies, stakeholders, and investors.
• Project audits and reviews: evaluating project performance, compliance, and lessons learned.
• Governance of public-private partnerships (PPPs): contractual arrangements, risk allocation, and stakeholder engagement.
• Continuous improvement in project governance: feedback loops, lessons learned, and process optimization.

Project Resilience and Change Management

• Building project resilience: risk management, contingency planning, and adaptive strategies.
• Change management in project management: managing resistance, communication, and stakeholder engagement.
• Organizational resilience and project management: lessons from crisis management, business continuity planning, and disaster recovery.
• Agile project management and organizational agility: responsiveness to change, iterative planning, and adaptive leadership.
• Innovation and creativity in project management: fostering a culture of experimentation, learning, and adaptation.
• Anticipatory project management: scenario planning, risk assessment, and proactive decision-making.
• Crisis leadership and project management: decision-making under pressure, communication, and stakeholder management .
• Change readiness assessment in project management: organizational culture, capacity building, and change champions.
• Learning from failure: post-mortem analysis, root cause analysis, and continuous improvement.
• Resilience in project teams: psychological safety, emotional intelligence, and well-being.

In conclusion, selecting the right project management dissertation topics is essential for exploring new frontiers, addressing pressing challenges, and making meaningful contributions to the field. By choosing a topic that aligns with your interests, expertise, and aspirations, you can embark on a rewarding journey of discovery and innovation in project management.

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Case Study: Lighting's Role in Return to Work

Canadian engineering firm CIMA+ relocated its Ottawa regional office. Since the old space was spread over multiple floors, the company's primary goal was to unite the team in one unifying, dynamic environment. It also hoped to encourage employees to return to the office post-Covid while enticing potential new teammates. 

Local firm 4té inc. was hired to design the new 13,000 square foot office space in Ottawa’s Gloucester neighborhood, and the result is professional yet inviting. CIMA+'s branding is visible through a palette of soft grays and greens without being too literal. And playful Eureka luminaires are featured in several key employee spaces. 

One of the unique features of the overall floor layout is its four rounded corners. 4té transformed these spaces into distinctive collaborative zones, each with its own signature, but all with a focus on the employees. 

The largest and most prominent of these is the staff kitchen and lounge. This lively space was a key design element to enable the team to come together for meals, relaxation, casual meetings, or special events as required. An industrial ceiling gives the room extra height and is painted a darker gray. Eureka’s Mika luminaires are suspended between bright green acoustic panels, providing general, diffused illumination over banquettes and a pool table. 

Scout cylinders, in a 4.5-inch diameter, are suspended over the kitchen counter and tables along the window. The pendants highlight each area while providing direct illumination down to the workspaces. Scout's pale green color truly pops against the darker ceiling. 

Related Content: Lighting Retrofit Project Brings Huge Benefits

A small seating area at the far end of the lounge invites people to enjoy the view while working or relaxing. Boyer-Casey selected three Mute pendants to illuminate the space. Two 16-inch diameter fixtures in pear green and one 32-inch fixture in charcoal add interest and illumination. And because the combination of open ceilings and glass windows tends to amplify noise, Mute’s acoustic panels contribute to sound absorption. 

Eureka’s Caldera pendant is used to animate another collaborative corner. The furniture is intended to be reconfigurable, so it was important that employees could move things around without being dictated by the lighting above. The large-scale rings provide an elegant aesthetic while offering broad, comfortable haloes of illumination with minimal glare. 

Workstations are not assigned in the new office environment. So, the company wanted to create an employee space with lockers for coats, boots, and site safety equipment. The high-traffic area is a transition space between employee entrances, a main corridor, and adjacent open-concept workspaces. Noise was undoubtedly a concern. Three Mute pendants illuminate the benches and storage areas. And their charcoal felt panels complement the custom cabinets below while absorbing sound. 

Feedback from CIMA+ has been very positive, reporting that its employees have been very responsive to the new design. 

COVID-19 pandemic reminded facility managers the importance of taking measures to avoid spread of germs

Colleges and universities across the country experiencing vandalism due to situation

The U.S. DOE rule implements the EISA of 2007, requiring federal agencies to phase out fossil fuel use in new construction or major renovation.

Changing windspeeds caused a decrease in electricity generation from wind turbines throughout the state

• Bureaus and Offices
• Contact HRSA
• Continuation Funding
• Apply for FY 2024 Behavioral Health Service Expansion

BHSE Frequently Asked Questions

Read this along with the Behavioral Health Service Expansion (BHSE) notice of funding opportunity and example forms. Find these and additional technical assistance resources on Apply for FY 2024 Behavioral Health Service Expansion .

Patient impact

Budget requirements.

• Allowable use of funds

Minor alteration and renovation (A/R) and equipment

Scope of project, general application.

Why do you require treatment services in the work plan?

For many communities, health centers are the first point of access to any health care service. To support more patients receiving behavioral health services, you must propose at least one mental health treatment activity and at least one substance use disorder (SUD) treatment activity in your BHSE work plan. 

(Added: 4/30/2024)

How can I use health center services to implement recovery and support activities in my project? 

Recovery and support can include enabling services, such as transportation or translation services. It can also be case management services, such as eligibility assistance to support patient access to programs for health-related social needs.

Examples include:

• Working with street medicine groups, housing programs, drop-in centers, and emergency rooms to create a system for referrals to your health center for people who need behavioral health services
• Making your pharmacy an authorized drug collection site for safe disposal of unused or expired medications
• Hiring staff to provide family support such as parenting services, family therapy, or services for children of parents with a mental health condition or SUD
• Developing programs to reduce stigma related to mental health conditions and SUDs

Visit Recovery and Recovery Suppor t for more ideas.

How can I use BHSE funds to increase patients’ access to treatment with medications for opioid use disorder? 

One way to do this is by expanding your pharmacy’s role in administering MOUD (formerly known as medication-assisted treatment or MAT). Your pharmacists may dispense buprenorphine, naltrexone, and naloxone without a prescription from another provider, in accordance with state law. In addition, you can offer patient education and resources to support patients’ consistent engagement in their treatment plans.

Can I apply for BHSE funding if my health center’s 2023 UDS data does not include any mental health, SUD, or MOUD patients?

Yes. We encourage you to apply for BHSE funding to start providing mental health services, SUD services, and MOUD. Your baseline data on the Patient Impact form can be 0 for any or all of these services. 

How will you measure my progress toward the BHSE objectives?

We’ll use UDS data. 

• For mental health services, we’ll use Table 5: Staffing and Utilization, Line 20: Mental Health Services (PDF - 2 MB) .
• Table 5: Staffing and Utilization, Line 21 (PDF - 2 MB) : Substance Use Disorder Services, plus
• Appendix E: Other Data Elements, Question 1b (PDF - 2 MB) : Medications for Opioid Use Disorder (MOUD)

To decide funding beyond year 2, we’ll use 2025 UDS data showing increases in the number of visits and patients receiving mental health and SUD services, including patients receiving MOUD. 

See Apply for FY 2024 Behavioral Health Service Expansion for a sample Patient Impact Form.

Do I need to project a minimum number of patients in my Patient Impact Form?

No. You should estimate patient increases that are realistic and achievable. 

• The number of mental health and SUD services patients in your 2023 UDS report
• The need for services in your service area
• Provider capacity
• Patient increases based on previous service expansions
• Your proposed BHSE activities

Can BHSE affect my H80 patient target?

Yes. We may add your estimated new, unduplicated health center patients to your H80 patient target if your BHSE award continues beyond the 2-year period of performance. 

Do I need to increase both the number of patients receiving mental health services and the number of patients receiving SUD services?

Yes. You must propose activities that will increase both the number of patients receiving mental health services and SUD services, including patients receiving MOUD, even if you already provide one of these services.

How should I present my BHSE budget request on the SF-424A?

You can request up to $600,000 in BHSE funding for year 1 and up to $500,000 for year 2.

In Sections A, B, and C of your SF-424A, record information for year 1. 

In Section E, record information for year 2. 

Leave Section D blank. 

More details:

• Section A: Request year 1 federal funding (up to $600,000) by subprogram: CHC, HCH, MHC, PHPC. List non-federal funding by subprogram, if applicable.
• Section B: Break out year 1 federal (up to $600,000) and non-federal funding by object class category.
• Section C: Break out year 1 non-federal funding by source.
• Section E: Request year 2 federal funding (up to $500,000) in the “first” future year column by subprogram: CHC, HCH, MHC, PHPC. Leave other columns blank.

If funding continues beyond year 2, we’ll base it on your year 2 BHSE funding request (up to $500,000).

What non-federal funding should I include in my BHSE budget?

Include the non-federal funds that will support your BHSE project. Do not duplicate non-federal resources included on your H80 award or any other Health Center Program award. 

Enter non-federal funds in both your SF-424A Budget Information Form and Budget Narrative attachment.

Allowable uses of funds

What are examples of allowable uses of BHSE funds?

You may use BHSE funds to support a variety of costs for your project. 

• Hiring licensed providers, community health workers, peer recovery specialists (PDF - 1 MB) , or case managers to provide counseling and care coordination
• Contracting with a specialist to provide your staff training and technical assistance in evidence-based approaches for treatment with MOUD
• Providing group counseling for patients with post-partum depression.
• Developing a tobacco cessation program for patients receiving MOUD
• Supporting certification, training programs, continuing education, and mentorship opportunities to improve your providers’ capacity to care for patients accessing behavioral health services

May I use BHSE funding to increase the FTE of a staff member who is currently less than 1.0 FTE?

Yes. You may use BHSE funds to increase the FTE of a staff member if the staff member does not exceed 1.0 FTE across all awards. Personnel compensation must align with your existing written policies and procedures and 45 Code of Federal Regulations C.F.R. § 75.430 . 

Can I use BHSE funding for recruitment incentives?

Yes. You may include recruitment incentives in a salary package that you support with BHSE funding. You should cover incentives through your indirect cost rate, if applicable. If you do not have an indirect cost rate agreement, you may charge recruitment incentives as direct costs.

Can I use BHSE funding to pay recruitment agency fees?

Yes. You may use BHSE funding to pay costs or fees for an outside recruitment agency to hire personnel for your BHSE project.

Do I need to add a certain type or number of personnel as part of my BHSE project?

No. We do not require you to add a specific type or number of personnel. You may use BHSE funding to support a range of personnel that will contribute to increasing the number of patients receiving mental health and SUD services, including MOUD.

Can I use BHSE funding for patient incentives?

Yes. You may use BHSE funds for incentives if you need them to meet your project goals.

• Have written policies and procedures for using funds for incentive costs
• Document that you’re following your policies and procedures
• Describe the types of incentives in detail in your budget narrative
• Explain how the cost is reasonable and necessary to encourage patient participation in your BHSE project activities
• Maintain appropriate records and cost documentation as 45 CFR §75.302 requires

You cannot use BHSE funds:

• For cash gift cards, food, or other costs prohibited under 45 CFR 75 or other federal regulations
• To persuade people to select your health center as their provider

You may also use non-grant funds, leverage partnerships with other community organizations, or use donations from local businesses to offer small rewards as incentives. For example, you may offer a nominal gift card to a local store, food, a meal, or a free admission voucher to a local event or attraction.

For questions about the potential impact of incentives and the federal anti-kickback statute, email the Department of Health and Human Services (HHS) Office of the Inspector General (OIG) at [email protected] . 

Can I use BHSE funding to support contingency management, such as vouchers or prizes?

HHS considers contingency management an evidence-based intervention for SUDs. You may include contingency management activities and expenses in your BHSE application if you have established policies and procedures and follows all rules and regulations related to incentives. 

Clearly describe the activities and costs in your application. If awarded, you must submit a prior approval request to your Grants Management Specialist before you start your contingency management activity or program.

Follow this guidance:

• You may use incentives to reward treatment compliance.
• The maximum value of each contingency management incentive is $15.
• The maximum value of contingency management incentives per patient per year is $75.

What types of minor A/R projects or equipment purchases align with BHSE funding?

Examples of minor A/R projects include:

• Converting an underused area to a group visit space
• Enhancing exam rooms to optimize privacy and safety
• Adapting a space to help integrate primary care and behavioral health teams

Examples of equipment purchases include:

• Virtual reality headsets and software to help patients change their behavior, develop coping skills, and manage cravings
• Point of care testing systems, such as options to test for stimulants
• Audio-visual systems to support virtual group visits with remotely located patients

If I propose to use BHSE funding for minor A/R, do I have to submit a Landlord Letter of Consent? 

If you do not own the property where the site is located, you must provide a Landlord Letter of Consent signed by the property owner. See the Landlord Letter of Consent Sample on Apply for FY 2024 Behavioral Health Service Expansion .

If I propose to use BHSE funding for minor A/R, what are the environmental and historic preservation requirements?

For information on these requirements, see Environmental and Historic Preservation Technical Assistance . Minor A/R projects typically do not require a full Environmental Assessment under the National Environmental Policy Act (NEPA). 

But you may need to comply with other requirements as applicable:

• If your project involves exterior work (for example, windows or signage) or work on a building that is over 50 years old, it may require State Historic Preservation Office (SHPO) consultation under Section 106 of NEPA.
• For buildings constructed before 1985, you may need to submit a hazmat study and abatement plan.
• If your site is in a coastal state, your project may require you to comply with the Coastal Zone Management Act.
• If your project is in a 100- or 500-year floodplain, it may require you to comply with E.O. 11988, Floodplain Management.

If I use BHSE funds to purchase a mobile unit, can I also use the mobile unit for other purposes?

Yes. But the primary purpose of the mobile unit must be to provide mental health and SUD services, including MOUD. 

How do I know if my BHSE project will require a change in scope?

Use the materials on Scope of Project to assess your scope of project (Form 5A: Services Provided and Form 5B: Service Sites). Contact your H80 program specialist for additional guidance. 

Can I make changes to my scope of project through the BHSE application?

No. However, you may submit a change in scope (CIS) or scope adjustment request through the Electronic Handbooks (EHBs). We recommend that you submit such requests 60 days before making the change. You may submit a CIS before receiving your BHSE award.

Will my application be competitive if I do not currently provide behavioral health services?

Yes. We encourage health centers that do not currently provide behavioral health services to apply. In fact, the review criteria support health centers that propose to use BHSE funds to start providing one or more behavioral health services for the first time.

Your application will receive 5 points if your 2023 UDS report included 0 mental health patients, 0 SUD patients, or 0 patients who received MOUD. Applicants with numbers greater than 0 in all of these categories will not receive these points.

How do I complete the Application for Federal Assistance (SF-424)?

For detailed instructions, see Section 5.1 of the Two-Tier Application Guide (PDF - 704 KB) . This table includes information on how to respond to specific sections.

How do I make changes to my application once I submit in EHBs?

Your authorizing official (AO) can reopen and edit your application any time before the EHBs deadline. For additional details and step-by-step instructions, refer to Reopen Submitted Applications . The AO must resubmit the reopened application in EHBs by 5 p.m. ET on the EHBs due date for us to consider your application.