decision making problem solving and critical thinking

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How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

Advice, stories, and expertise about work life today.

A Crash Course in Critical Thinking

What you need to know—and read—about one of the essential skills needed today..

Posted April 8, 2024 | Reviewed by Michelle Quirk

• In research for "A More Beautiful Question," I did a deep dive into the current crisis in critical thinking.
• Many people may think of themselves as critical thinkers, but they actually are not.
• Here is a series of questions you can ask yourself to try to ensure that you are thinking critically.

Conspiracy theories. Inability to distinguish facts from falsehoods. Widespread confusion about who and what to believe.

These are some of the hallmarks of the current crisis in critical thinking—which just might be the issue of our times. Because if people aren’t willing or able to think critically as they choose potential leaders, they’re apt to choose bad ones. And if they can’t judge whether the information they’re receiving is sound, they may follow faulty advice while ignoring recommendations that are science-based and solid (and perhaps life-saving).

Moreover, as a society, if we can’t think critically about the many serious challenges we face, it becomes more difficult to agree on what those challenges are—much less solve them.

On a personal level, critical thinking can enable you to make better everyday decisions. It can help you make sense of an increasingly complex and confusing world.

In the new expanded edition of my book A More Beautiful Question ( AMBQ ), I took a deep dive into critical thinking. Here are a few key things I learned.

First off, before you can get better at critical thinking, you should understand what it is. It’s not just about being a skeptic. When thinking critically, we are thoughtfully reasoning, evaluating, and making decisions based on evidence and logic. And—perhaps most important—while doing this, a critical thinker always strives to be open-minded and fair-minded . That’s not easy: It demands that you constantly question your assumptions and biases and that you always remain open to considering opposing views.

In today’s polarized environment, many people think of themselves as critical thinkers simply because they ask skeptical questions—often directed at, say, certain government policies or ideas espoused by those on the “other side” of the political divide. The problem is, they may not be asking these questions with an open mind or a willingness to fairly consider opposing views.

When people do this, they’re engaging in “weak-sense critical thinking”—a term popularized by the late Richard Paul, a co-founder of The Foundation for Critical Thinking . “Weak-sense critical thinking” means applying the tools and practices of critical thinking—questioning, investigating, evaluating—but with the sole purpose of confirming one’s own bias or serving an agenda.

In AMBQ , I lay out a series of questions you can ask yourself to try to ensure that you’re thinking critically. Here are some of the questions to consider:

• Why do I believe what I believe?
• Are my views based on evidence?
• Have I fairly and thoughtfully considered differing viewpoints?
• Am I truly open to changing my mind?

Of course, becoming a better critical thinker is not as simple as just asking yourself a few questions. Critical thinking is a habit of mind that must be developed and strengthened over time. In effect, you must train yourself to think in a manner that is more effortful, aware, grounded, and balanced.

For those interested in giving themselves a crash course in critical thinking—something I did myself, as I was working on my book—I thought it might be helpful to share a list of some of the books that have shaped my own thinking on this subject. As a self-interested author, I naturally would suggest that you start with the new 10th-anniversary edition of A More Beautiful Question , but beyond that, here are the top eight critical-thinking books I’d recommend.

The Demon-Haunted World: Science as a Candle in the Dark , by Carl Sagan

This book simply must top the list, because the late scientist and author Carl Sagan continues to be such a bright shining light in the critical thinking universe. Chapter 12 includes the details on Sagan’s famous “baloney detection kit,” a collection of lessons and tips on how to deal with bogus arguments and logical fallacies.

Clear Thinking: Turning Ordinary Moments Into Extraordinary Results , by Shane Parrish

The creator of the Farnham Street website and host of the “Knowledge Project” podcast explains how to contend with biases and unconscious reactions so you can make better everyday decisions. It contains insights from many of the brilliant thinkers Shane has studied.

Good Thinking: Why Flawed Logic Puts Us All at Risk and How Critical Thinking Can Save the World , by David Robert Grimes

A brilliant, comprehensive 2021 book on critical thinking that, to my mind, hasn’t received nearly enough attention . The scientist Grimes dissects bad thinking, shows why it persists, and offers the tools to defeat it.

Think Again: The Power of Knowing What You Don't Know , by Adam Grant

Intellectual humility—being willing to admit that you might be wrong—is what this book is primarily about. But Adam, the renowned Wharton psychology professor and bestselling author, takes the reader on a mind-opening journey with colorful stories and characters.

Think Like a Detective: A Kid's Guide to Critical Thinking , by David Pakman

The popular YouTuber and podcast host Pakman—normally known for talking politics —has written a terrific primer on critical thinking for children. The illustrated book presents critical thinking as a “superpower” that enables kids to unlock mysteries and dig for truth. (I also recommend Pakman’s second kids’ book called Think Like a Scientist .)

Rationality: What It Is, Why It Seems Scarce, Why It Matters , by Steven Pinker

The Harvard psychology professor Pinker tackles conspiracy theories head-on but also explores concepts involving risk/reward, probability and randomness, and correlation/causation. And if that strikes you as daunting, be assured that Pinker makes it lively and accessible.

How Minds Change: The Surprising Science of Belief, Opinion and Persuasion , by David McRaney

David is a science writer who hosts the popular podcast “You Are Not So Smart” (and his ideas are featured in A More Beautiful Question ). His well-written book looks at ways you can actually get through to people who see the world very differently than you (hint: bludgeoning them with facts definitely won’t work).

A Healthy Democracy's Best Hope: Building the Critical Thinking Habit , by M Neil Browne and Chelsea Kulhanek

Neil Browne, author of the seminal Asking the Right Questions: A Guide to Critical Thinking, has been a pioneer in presenting critical thinking as a question-based approach to making sense of the world around us. His newest book, co-authored with Chelsea Kulhanek, breaks down critical thinking into “11 explosive questions”—including the “priors question” (which challenges us to question assumptions), the “evidence question” (focusing on how to evaluate and weigh evidence), and the “humility question” (which reminds us that a critical thinker must be humble enough to consider the possibility of being wrong).

Warren Berger is a longtime journalist and author of A More Beautiful Question .

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Critical Thinking

Developing the right mindset and skills.

By the Mind Tools Content Team

We make hundreds of decisions every day and, whether we realize it or not, we're all critical thinkers.

We use critical thinking each time we weigh up our options, prioritize our responsibilities, or think about the likely effects of our actions. It's a crucial skill that helps us to cut out misinformation and make wise decisions. The trouble is, we're not always very good at it!

In this article, we'll explore the key skills that you need to develop your critical thinking skills, and how to adopt a critical thinking mindset, so that you can make well-informed decisions.

What Is Critical Thinking?

Critical thinking is the discipline of rigorously and skillfully using information, experience, observation, and reasoning to guide your decisions, actions, and beliefs. You'll need to actively question every step of your thinking process to do it well.

Collecting, analyzing and evaluating information is an important skill in life, and a highly valued asset in the workplace. People who score highly in critical thinking assessments are also rated by their managers as having good problem-solving skills, creativity, strong decision-making skills, and good overall performance. [1]

Key Critical Thinking Skills

Critical thinkers possess a set of key characteristics which help them to question information and their own thinking. Focus on the following areas to develop your critical thinking skills:

Being willing and able to explore alternative approaches and experimental ideas is crucial. Can you think through "what if" scenarios, create plausible options, and test out your theories? If not, you'll tend to write off ideas and options too soon, so you may miss the best answer to your situation.

To nurture your curiosity, stay up to date with facts and trends. You'll overlook important information if you allow yourself to become "blinkered," so always be open to new information.

But don't stop there! Look for opposing views or evidence to challenge your information, and seek clarification when things are unclear. This will help you to reassess your beliefs and make a well-informed decision later. Read our article, Opening Closed Minds , for more ways to stay receptive.

Logical Thinking

You must be skilled at reasoning and extending logic to come up with plausible options or outcomes.

It's also important to emphasize logic over emotion. Emotion can be motivating but it can also lead you to take hasty and unwise action, so control your emotions and be cautious in your judgments. Know when a conclusion is "fact" and when it is not. "Could-be-true" conclusions are based on assumptions and must be tested further. Read our article, Logical Fallacies , for help with this.

Use creative problem solving to balance cold logic. By thinking outside of the box you can identify new possible outcomes by using pieces of information that you already have.

Self-Awareness

Many of the decisions we make in life are subtly informed by our values and beliefs. These influences are called cognitive biases and it can be difficult to identify them in ourselves because they're often subconscious.

Practicing self-awareness will allow you to reflect on the beliefs you have and the choices you make. You'll then be better equipped to challenge your own thinking and make improved, unbiased decisions.

One particularly useful tool for critical thinking is the Ladder of Inference . It allows you to test and validate your thinking process, rather than jumping to poorly supported conclusions.

Developing a Critical Thinking Mindset

Combine the above skills with the right mindset so that you can make better decisions and adopt more effective courses of action. You can develop your critical thinking mindset by following this process:

Gather Information

First, collect data, opinions and facts on the issue that you need to solve. Draw on what you already know, and turn to new sources of information to help inform your understanding. Consider what gaps there are in your knowledge and seek to fill them. And look for information that challenges your assumptions and beliefs.

Be sure to verify the authority and authenticity of your sources. Not everything you read is true! Use this checklist to ensure that your information is valid:

• Are your information sources trustworthy ? (For example, well-respected authors, trusted colleagues or peers, recognized industry publications, websites, blogs, etc.)
• Is the information you have gathered up to date ?
• Has the information received any direct criticism ?
• Does the information have any errors or inaccuracies ?
• Is there any evidence to support or corroborate the information you have gathered?
• Is the information you have gathered subjective or biased in any way? (For example, is it based on opinion, rather than fact? Is any of the information you have gathered designed to promote a particular service or organization?)

If any information appears to be irrelevant or invalid, don't include it in your decision making. But don't omit information just because you disagree with it, or your final decision will be flawed and bias.

Now observe the information you have gathered, and interpret it. What are the key findings and main takeaways? What does the evidence point to? Start to build one or two possible arguments based on what you have found.

You'll need to look for the details within the mass of information, so use your powers of observation to identify any patterns or similarities. You can then analyze and extend these trends to make sensible predictions about the future.

To help you to sift through the multiple ideas and theories, it can be useful to group and order items according to their characteristics. From here, you can compare and contrast the different items. And once you've determined how similar or different things are from one another, Paired Comparison Analysis can help you to analyze them.

The final step involves challenging the information and rationalizing its arguments.

Apply the laws of reason (induction, deduction, analogy) to judge an argument and determine its merits. To do this, it's essential that you can determine the significance and validity of an argument to put it in the correct perspective. Take a look at our article, Rational Thinking , for more information about how to do this.

Once you have considered all of the arguments and options rationally, you can finally make an informed decision.

Afterward, take time to reflect on what you have learned and what you found challenging. Step back from the detail of your decision or problem, and look at the bigger picture. Record what you've learned from your observations and experience.

Critical thinking involves rigorously and skilfully using information, experience, observation, and reasoning to guide your decisions, actions and beliefs. It's a useful skill in the workplace and in life.

You'll need to be curious and creative to explore alternative possibilities, but rational to apply logic, and self-aware to identify when your beliefs could affect your decisions or actions.

You can demonstrate a high level of critical thinking by validating your information, analyzing its meaning, and finally evaluating the argument.

Critical Thinking Infographic

See Critical Thinking represented in our infographic: An Elementary Guide to Critical Thinking .

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Critical Thinking Is About Asking Better Questions

• John Coleman

Six practices to sharpen your inquiry.

Critical thinking is the ability to analyze and effectively break down an issue in order to make a decision or find a solution. At the heart of critical thinking is the ability to formulate deep, different, and effective questions. For effective questioning, start by holding your hypotheses loosely. Be willing to fundamentally reconsider your initial conclusions — and do so without defensiveness. Second, listen more than you talk through active listening. Third, leave your queries open-ended, and avoid yes-or-no questions. Fourth, consider the counterintuitive to avoid falling into groupthink. Fifth, take the time to stew in a problem, rather than making decisions unnecessarily quickly. Last, ask thoughtful, even difficult, follow-ups.

Are you tackling a new and difficult problem at work? Recently promoted and trying to both understand your new role and bring a fresh perspective? Or are you new to the workforce and seeking ways to meaningfully contribute alongside your more experienced colleagues? If so, critical thinking — the ability to analyze and effectively break down an issue in order to make a decision or find a solution — will be core to your success. And at the heart of critical thinking is the ability to formulate deep, different, and effective questions.

• JC John Coleman is the author of the HBR Guide to Crafting Your Purpose . Subscribe to his free newsletter, On Purpose , follow him on Twitter @johnwcoleman, or contact him at johnwilliamcoleman.com.

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Critical Thinking and Decision-Making  - Decision-Making Strategies

Critical thinking and decision-making  -, decision-making strategies, critical thinking and decision-making decision-making strategies.

Critical Thinking and Decision-Making: Decision-Making Strategies

Lesson 3: decision-making strategies.

/en/problem-solving-and-decision-making/why-is-it-so-hard-to-make-decisions/content/

How do you usually make decisions?

There are lots of ways to make a decision . For example, you could flip a coin. You could trust your gut and do what you think is right. Or you could avoid thinking about it at all, and just make a choice at random—for better or for worse.

That's probably OK for small decisions, but what about more important ones? It's better to think carefully about your options and consider the many paths you could take.

With the right tools, you can learn to do this objectively , so you can make decisions you feel good about. We're going to cover several strategies that can help.

Watch the video below to learn more about decision-making strategies.

Making decisions objectively

The first step to making any decision is simple: Identify the problem . As an example, say you're trying to choose between two apartments. One is cheaper but farther away from work. The other is closer—and nicer!—but much more expensive.

Which one would you choose? Depending on what you value, you probably have some idea. This initial response, the one tied to your instincts and emotions , is perfectly valid; however, you should also try to look at your options rationally .

Comparing your options

Start by comparing them. There are several ways to do this. For example, you could list all the factors that you're considering—things like price, location, and other amenities—then choose the one thing that's most important to you. With that in mind, which option comes out on top?

Creating a points system

You could go one step further and create a points system . Take that same list and turn it into a scorecard for each option.

In this example, it means the first apartment would score high on affordable rent (let's say a 10), but much lower on location . The other apartment would score about the opposite in the same categories.

Keep going down the list until you've scored every item, being as objective as you can. Then add up the totals, and see if you have a winner.

Identifying pros and cons

Looking at it another way, you could evaluate one option at a time using a list of pros and cons. It sounds simple, but sometimes it helps to write these things down.

This time, it's OK to be subjective —certain factors can and should carry more weight than others. It's how you feel about them that counts, so be honest about what these things mean to you.

Thinking about the consequences

Imagining possible outcomes might give you some perspective on the decision. Say you're thinking about adopting a dog. What do you think the consequences might be in a month? In a year? How about several years from now?

Making decisions can be a roller coaster ride, especially when there are long-term consequences to think about. We can't see into the future, but we can try to be prepared.

Other mental tricks

At this point, it's normal to feel overwhelmed, even stuck. With so much to consider, how do you know you're making the right choice? There are a couple more techniques that can help you fire up your brain and trick it into thinking differently . Try these the next time you need a mental reset.

The two-minute diversion

Distract yourself with a two-minute activity that you find moderately difficult . Maybe you like playing mobile games, or solving math problems for fun—whatever works for you (we won't judge).

Believe it or not, you'll continue to process the decision unconsciously , according to brain imaging research by Carnegie Mellon University. This brief window of time helps you internalize important details, so you can make better, more insightful decisions.

Thinking in third person

Sometimes it helps to step outside yourself and pretend you're helping someone else . Studies show we're able to think more objectively in third person —that's why it's easier to give advice than it is to receive it.

If a friend or family member were struggling with the same decision, what questions would you ask them? What compromises would you suggest?

Really think about it. Adopting a different point of view might help you see the situation in an entirely new way.

Making decisions with confidence

Making decisions isn't like taking a test. There are no right or wrong answers, per se—it just depends on the situation.

Focus on taking the time to think about your options and what you hope to achieve so you can feel confident about the choices you make. It's not as easy as flipping a coin, but it's worth the extra effort.

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The power of critical thinking: enhancing decision-making and problem-solving.

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Dr. Ron Young, Founder and Board Chair of Trove, Inc . Ron specializes in psychological coaching & transition consulting.

Critical thinking is a fundamental cognitive process that enables individuals to objectively analyze, evaluate and interpret information to make informed decisions and solve complex problems. It involves employing reasoning and logic, questioning assumptions, recognizing biases and considering multiple perspectives. It requires self-monitored, self-directed, self-disciplined and self-corrective thinking. Critical thinking is essential in a world of information and diverse opinions. It helps us see things more clearly and avoid being misled or deceived.

Importance Of Critical Thinking

Critical thinking is crucial in various aspects of life, including education, professional endeavors and personal decision-making. In academic settings, it allows students to comprehend and engage with complex subjects while discerning valid arguments from fallacious ones. In the workplace, critical thinking empowers individuals to analyze problems, devise creative solutions and make informed judgments. In everyday life, it helps individuals navigate an increasingly complex world by making sound choices and avoiding cognitive biases. It is our primary defense against misleading or "spun" information.

Benefits Of Critical Thinking

There are many benefits of critical thinking.

Enhanced Decision-Making

Critical thinking helps us trust our gut feelings and think independently. It enables individuals to make logical and well-reasoned decisions based on evidence and objective analysis. It encourages the consideration of all relevant factors and the evaluation of potential consequences, leading to more informed choices.

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Critical thinking facilitates the identification of underlying issues, the generation of innovative solutions and the evaluation of their viability. It encourages individuals to approach problems from different angles and consider various perspectives, increasing the likelihood of finding effective resolutions.

Reduction Of Cognitive Biases

Critical thinking supports self-reflection. It helps individuals recognize and challenge cognitive biases that hinder clear judgment. Individuals can better overcome confirmation bias, groupthink and the availability heuristic (judging the likelihood of an event based on recall of similar events) by understanding and questioning their assumptions and beliefs. It requires a commitment to overcoming the tendency to see the world from a narrow, self-centered perspective.

Enhanced Communication Skills

Practicing critical thinking fosters effective communication by enabling individuals to articulate and defend their ideas with logical reasoning and evidence. It encourages active listening, empathy and the ability to evaluate and respond to counterarguments, leading to more constructive and meaningful discussions.

More United Citizens

Using critical thinking enables citizens to see the whole picture by better protecting against biases and propaganda. It reduces partisanship and a “we/they” mentality.

Cultivating Critical Thinking

How can you cultivate critical thinking?

Be curious and inquisitive.

Foster a mindset of curiosity and an eagerness to explore and understand the world. Talk with people from different backgrounds, cultures, political affiliations or religions. Ask probing questions, seek new perspectives and engage in active learning. Learn from people who hold different viewpoints.

Develop analytical skills.

You can do this by learning to break down complex problems into manageable parts, recognize patterns and identify cause-and-effect relationships. Remember, not all opinions are equal, and some are flat-out wrong.

Evaluate information.

Develop skills to evaluate the credibility and reliability of information sources. Be aware of bias, assess evidence and differentiate between fact and opinion. Guard against "swallowing information whole" or believing that "If it's on the internet, it must be true."

Practice reflection.

Engage in reflective thinking by evaluating your thoughts, beliefs and assumptions. Consider alternative viewpoints, and be open to changing your perspective based on new information.

Embrace intellectual humility.

Be humble and aware that you could be wrong. Knowledge is an ongoing process; be open to admitting mistakes or gaps in understanding. Embrace a growth mindset that values continuous learning and improvement.

Develop your sense of belonging.

The third tier in Maslow's hierarchy of needs is a sense of belonging. One aspect of belonging is connection. All humans have this need. Without critical thinking, we are vulnerable to making our group's beliefs our own rather than evaluating which beliefs align with our values.

Align your view and your values.

Rather than defining yourself by a particular view, ask whether a different view aligns with your values. When we identify ourselves by the beliefs of our reference group (religious, political, etc.), we look for ways to justify our ideas. In doing so, we deny ourselves access to critical thinking.

Evidence Of Critical Thinking

When you practice critical thinking, it will be evident in several areas:

Evidence-Based Decision-Making

Rely on facts rather than emotions or personal biases. Follow five distinct steps, called the five A’s : ask, access, appraise, apply and audit. Gather relevant information, evaluate the evidence objectively and consider different perspectives before making decisions. Then reevaluate them as you learn new information.

Problem-Solving

Approach problems systematically by defining the issue, gathering relevant data, brainstorming potential solutions and evaluating feasibility. Engage in collaborative problem-solving to benefit from diverse perspectives. Open-mindedly consider alternative systems of thought. Recognize assumptions, implications and practical consequences, then adjust as needed.

Effective Communication

Solve complex problems by clearly and effectively communicating with others. Utilize critical thinking skills to articulate your thoughts clearly, listen actively and engage in respectful and constructive dialogue. Challenge ideas through logical arguments and evidence rather than resorting to personal attacks. Respecting people with different views does not mean you agree with their opinions. Evaluate, formulate and communicate questions with clarity and precision.

Continuous Learning

Apply critical thinking to ongoing personal and professional development. Seek opportunities for further education, engage in intellectual discourse and actively challenge your beliefs and assumptions.

Using Critical Thinking

Critical thinking is a powerful cognitive tool that empowers individuals to navigate the complexities of the modern world. Critical thinking enhances decision-making, problem-solving and communication abilities by fostering logical reasoning, analytical skills and an open mindset. It enables individuals to overcome cognitive biases, evaluate information effectively and make informed choices. Cultivating and applying critical thinking skills benefits individuals and contributes to a more thoughtful and rational society. Embracing critical thinking is essential for fostering intellectual growth, facilitating progress and addressing the challenges of the 21st century.

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Critical Thinking Models: A Comprehensive Guide for Effective Decision Making

Critical thinking models are valuable frameworks that help individuals develop and enhance their critical thinking skills . These models provide a structured approach to problem-solving and decision-making by encouraging the evaluation of information and arguments in a logical, systematic manner. By understanding and applying these models, one can learn to make well-reasoned judgments and decisions.

Various critical thinking models exist, each catering to different contexts and scenarios. These models offer a step-by-step method to analyze situations, scrutinize assumptions and biases, and consider alternative perspectives. Ultimately, the goal of critical thinking models is to enhance an individual’s ability to think critically, ultimately improving their reasoning and decision-making skills in both personal and professional settings.

Key Takeaways

• Critical thinking models provide structured approaches for enhancing decision-making abilities
• These models help individuals analyze situations, scrutinize assumptions, and consider alternative perspectives
• The application of critical thinking models can significantly improve one’s reasoning and judgment skills.

Fundamentals of Critical Thinking

Definition and Importance

Critical thinking is the intellectual process of logically, objectively, and systematically evaluating information to form reasoned judgments, utilizing reasoning , logic , and evidence . It involves:

• Identifying and questioning assumptions,
• Applying consistent principles and criteria,
• Analyzing and synthesizing information,
• Drawing conclusions based on evidence.

The importance of critical thinking lies in its ability to help individuals make informed decisions, solve complex problems, and differentiate between true and false beliefs .

Core Cognitive Skills

Several core cognitive skills underpin critical thinking:

• Analysis : Breaking down complex information into smaller components to identify patterns or inconsistencies.
• Evaluation : Assessing the credibility and relevance of sources, arguments, and evidence.
• Inference : Drawing conclusions by connecting the dots between analyzed information.
• Synthesis : Incorporating analyzed information into a broader understanding and constructing one’s argument.
• Logic and reasoning : Applying principles of logic to determine the validity of arguments and weigh evidence.

These skills enable individuals to consistently apply intellectual standards in their thought process, which ultimately results in sound judgments and informed decisions.

Influence of Cognitive Biases

A key aspect of critical thinking is recognizing and mitigating the impact of cognitive biases on our thought processes. Cognitive biases are cognitive shortcuts or heuristics that can lead to flawed reasoning and distort our understanding of a situation. Examples of cognitive biases include confirmation bias, anchoring bias, and availability heuristic.

To counter the influence of cognitive biases, critical thinkers must be aware of their own assumptions and strive to apply consistent and objective evaluation criteria in their thinking process. The practice of actively recognizing and addressing cognitive biases promotes an unbiased and rational approach to problem-solving and decision-making.

The Critical Thinking Process

Stages of Critical Thinking

The critical thinking process starts with gathering and evaluating data . This stage involves identifying relevant information and ensuring it is credible and reliable. Next, an individual engages in analysis by examining the data closely to understand its context and interpret its meaning. This step can involve breaking down complex ideas into simpler components for better understanding.

The next stage focuses on determining the quality of the arguments, concepts, and theories present in the analyzed data. Critical thinkers question the credibility and logic behind the information while also considering their own biases and assumptions. They apply consistent standards when evaluating sources, which helps them identify any weaknesses in the arguments.

Values play a significant role in the critical thinking process. Critical thinkers assess the significance of moral, ethical, or cultural values shaping the issue, argument, or decision at hand. They determine whether these values align with the evidence and logic they have analyzed.

After thorough analysis and evaluation, critical thinkers draw conclusions based on the evidence and reasoning gathered. This step includes synthesizing the information and presenting a clear, concise argument or decision. It also involves explaining the reasoning behind the conclusion to ensure it is well-founded.

Application in Decision Making

In decision making, critical thinking is a vital skill that allows individuals to make informed choices. It enables them to:

• Analyze options and their potential consequences
• Evaluate the credibility of sources and the quality of information
• Identify biases, assumptions, and values that may influence the decision
• Construct a reasoned, well-justified conclusion

By using critical thinking in decision making, individuals can make more sound, objective choices. The process helps them to avoid pitfalls like jumping to conclusions, being influenced by biases, or basing decisions on unreliable data. The result is more thoughtful, carefully-considered decisions leading to higher quality outcomes.

Critical Thinking Models

Critical thinking models are frameworks that help individuals develop better problem-solving and decision-making abilities. They provide strategies for analyzing, evaluating, and synthesizing information to reach well-founded conclusions. This section will discuss four notable models: The RED Model, Bloom’s Taxonomy, Paul-Elder Model, and The Halpern Critical Thinking Assessment.

The RED Model

The RED Model stands for Recognize Assumptions, Evaluate Arguments, and Draw Conclusions. It emphasizes the importance of questioning assumptions, weighing evidence, and reaching logical conclusions.

• Recognize Assumptions: Identify and challenge assumptions that underlie statements, beliefs, or arguments.
• Evaluate Arguments: Assess the validity and reliability of evidence to support or refute claims.
• Draw Conclusions: Make well-reasoned decisions based on available information and sound reasoning.

The RED Model helps individuals become more effective problem solvers and decision-makers by guiding them through the critical thinking process ^(source) .

Bloom’s Taxonomy

Bloom’s Taxonomy is a hierarchical model that classifies cognitive skills into six levels of complexity. These levels are remembering, understanding, applying, analyzing, evaluating, and creating. By progressing through these levels, individuals can develop higher-order thinking skills.

• Remembering: Recall information or facts.
• Understanding: Comprehend the meaning of ideas, facts, or problems.
• Applying: Use knowledge in different situations.
• Analyzing: Break down complex topics or problems into sub-parts.
• Evaluating: Assess the quality, relevance, or credibility of information, ideas, or solutions.
• Creating: Combine elements to form a new whole, generate new ideas, or solve complex issues.

Paul-Elder Model

The Paul-Elder Model introduces the concept of “elements of thought,” focusing on a structured approach to critical thinking. This model promotes intellectual standards, such as clarity, accuracy, and relevance. It consists of three stages:

• Critical Thinking: Employ the intellectual standards to problem-solving and decision-making processes.
• Elements of Thought: Consider purpose, question at issue, information, interpretation and inference, concepts, assumptions, implications, and point of view.
• Intellectual Traits: Develop intellectual traits, such as intellectual humility, intellectual empathy, and intellectual perseverance.

This model fosters a deeper understanding and appreciation of critical thinking ^(source) .

The Halpern Critical Thinking Assessment

The Halpern Critical Thinking Assessment is a standardized test developed by Diane Halpern to assess critical thinking skills. The evaluation uses a variety of tasks to measure abilities in core skill areas, such as verbal reasoning, argument analysis, and decision making. Pearson, a leading publisher of educational assessments, offers this test as a means to assess individuals’ critical thinking skills ^(source) .

These four critical thinking models can be used as frameworks to improve and enhance cognitive abilities. By learning and practicing these models, individuals can become better equipped to analyze complex information, evaluate options, and make well-informed decisions.

Evaluating Information and Arguments

In this section, we will discuss the importance of evaluating information and arguments in the process of critical thinking, focusing on evidence assessment, logic and fallacies, and argument analysis.

Evidence Assessment

Evaluating the relevance, accuracy, and credibility of information is a vital aspect of critical thinking. In the process of evidence assessment, a thinker should consider the following factors:

• Source reliability : Research and understand the expertise and credibility of the source to ensure that biased or inaccurate information is not being considered.
• Currency : Check the date of the information to make sure it is still relevant and accurate in the present context.
• Objectivity : Analyze the information for potential bias and always cross-reference it with other credible sources.

When practicing critical thinking skills, it is essential to be aware of your own biases and make efforts to minimize their influence on your decision-making process.

Logic and Fallacies

Logic is crucial for deconstructing and analyzing complex arguments, while identifying and avoiding logical fallacies helps maintain accurate and valid conclusions. Some common fallacies to watch out for in critical thinking include:

• Ad Hominem : Attacking the person making the argument instead of addressing the argument itself.
• Strawman : Misrepresenting an opponent’s argument to make it easier to refute.
• False Dilemma : Presenting only two options when there may be multiple viable alternatives.
• Appeal to Authority : Assuming a claim is true simply because an authority figure supports it.

Being aware of these fallacies enables a thinker to effectively evaluate the strength of an argument and make sound judgments accordingly.

Argument Analysis

Analyzing an argument is the process of evaluating its structure, premises, and conclusion while determining its validity and soundness. To analyze an argument, follow these steps:

• Identify the premises and conclusion : Determine the main point is being argued, how it is related and substance of the argument.
• Evaluate the validity : Assess whether the conclusion logically follows from the premises and if the argument’s structure is sound.
• Test the soundness : Evaluate the truth and relevance of the premises. This may require verifying the accuracy of facts and evidence, as well as assessing the reliability of sources.
• Consider counter-arguments : Identify opposing viewpoints and counter-arguments, and evaluate their credibility to gauge the overall strength of the original argument.

By effectively evaluating information and arguments, critical thinkers develop a solid foundation for making well-informed decisions and solving problems.

Enhancing Critical Thinking

Strategies for improvement.

To enhance critical thinking, individuals can practice different strategies, including asking thought-provoking questions, analyzing ideas and observations, and being open to different perspectives. One effective technique is the Critical Thinking Roadmap , which breaks critical thinking down into four measurable phases: execute, synthesize, recommend, and communicate. It’s important to use deliberate practice in these areas to develop a strong foundation for problem-solving and decision-making. In addition, cultivating a mindset of courage , fair-mindedness , and empathy will support critical thinking development.

Critical Thinking in Education

In the field of education, critical thinking is an essential component of effective learning and pedagogy. Integrating critical thinking into the curriculum encourages student autonomy, fosters innovation, and improves student outcomes. Teachers can use various approaches to promote critical thinking, such as:

• Employing open-ended questions to stimulate ideas
• Incorporating group discussions or debates to facilitate communication and evaluation of viewpoints
• Assessing and providing feedback on student work to encourage reflection and improvement
• Utilizing real-world scenarios and case studies for practical application of concepts

Developing a Critical Thinking Mindset

To truly enhance critical thinking abilities, it’s important to adopt a mindset that values integrity , autonomy , and empathy . These qualities help to create a learning environment that encourages open-mindedness, which is key to critical thinking development. To foster a critical thinking mindset:

• Be curious : Remain open to new ideas and ask questions to gain a deeper understanding.
• Communicate effectively : Clearly convey thoughts and actively listen to others.
• Reflect and assess : Regularly evaluate personal beliefs and assumptions to promote growth.
• Embrace diversity of thought : Welcome different viewpoints and ideas to foster innovation.

Incorporating these approaches can lead to a more robust critical thinking skillset, allowing individuals to better navigate and solve complex problems.

Critical Thinking in Various Contexts

The workplace and beyond.

Critical thinking is a highly valued skill in the workplace, as it enables employees to analyze situations, make informed decisions, and solve problems effectively. It involves a careful thinking process directed towards a specific goal. Employers often seek individuals who possess strong critical thinking abilities, as they can add significant value to the organization.

In the workplace context, critical thinkers are able to recognize assumptions, evaluate arguments, and draw conclusions, following models such as the RED model . They can also adapt their thinking to suit various scenarios, allowing them to tackle complex and diverse problems.

Moreover, critical thinking transcends the workplace and applies to various aspects of life. It empowers an individual to make better decisions, analyze conflicting information, and engage in constructive debates.

Creative and Lateral Thinking

Critical thinking encompasses both creative and lateral thinking. Creative thinking involves generating novel ideas and solutions to problems, while lateral thinking entails looking at problems from different angles to find unique and innovative solutions.

Creative thinking allows thinkers to:

• Devise new concepts and ideas
• Challenge conventional wisdom
• Build on existing knowledge to generate innovative solutions

Lateral thinking, on the other hand, encourages thinkers to:

• Break free from traditional thought patterns
• Combine seemingly unrelated ideas to create unique solutions
• Utilize intuition and intelligence to approach problems from a different perspective

Both creative and lateral thinking are essential components of critical thinking, allowing individuals to view problems in a holistic manner and generate well-rounded solutions. These skills are highly valued by employers and can lead to significant personal and professional growth.

In conclusion, critical thinking is a multifaceted skill that comprises various thought processes, including creative and lateral thinking. By embracing these skills, individuals can excel in the workplace and in their personal lives, making better decisions and solving problems effectively.

Overcoming Challenges

Recognizing and addressing bias.

Cognitive biases and thinking biases can significantly affect the process of critical thinking . One of the key components of overcoming these challenges is to recognize and address them. It is essential to be aware of one’s own beliefs, as well as the beliefs of others, to ensure fairness and clarity throughout the decision-making process. To identify and tackle biases, one can follow these steps:

• Be self-aware : Understand personal beliefs and biases, acknowledging that they may influence the interpretation of information.
• Embrace diverse perspectives : Encourage open discussions and invite different viewpoints to challenge assumptions and foster cognitive diversity.
• Reevaluate evidence : Continuously reassess the relevance and validity of the information being considered.

By adopting these practices, individuals can minimize the impact of biases and enhance the overall quality of their critical thinking skills.

Dealing with Information Overload

In today’s world, information is abundant, and it can become increasingly difficult to demystify and make sense of the available data. Dealing with information overload is a crucial aspect of critical thinking. Here are some strategies to address this challenge:

• Prioritize information : Focus on the most relevant and reliable data, filtering out unnecessary details.
• Organize data : Use tables, charts, and lists to categorize information and identify patterns more efficiently.
• Break down complex information : Divide complex data into smaller, manageable segments to simplify interpretation and inferences.

By implementing these techniques, individuals can effectively manage information overload, enabling them to process and analyze data more effectively, leading to better decision-making.

In conclusion, overcoming challenges such as biases and information overload is essential in the pursuit of effective critical thinking. By recognizing and addressing these obstacles, individuals can develop clarity and fairness in their thought processes, leading to well-informed decisions and improved problem-solving capabilities.

Measuring Critical Thinking

Assessment tools and criteria.

There are several assessment tools designed to measure critical thinking, each focusing on different aspects such as quality, depth, breadth, and significance of thinking. One example of a widely used standardized test is the Watson-Glaser Critical Thinking Appraisal , which evaluates an individual’s ability to interpret information, draw conclusions, and make assumptions. Another test is the Cornell Critical Thinking Tests Level X and Level Z , which assess an individual’s critical thinking skills through multiple-choice questions.

Furthermore, criteria for assessing critical thinking often include precision, relevance, and the ability to gather and analyze relevant information. Some assessors utilize the Halpern Critical Thinking Assessment , which measures the application of cognitive skills such as deduction, observation, and induction in real-world scenarios.

The Role of IQ and Tests

It’s important to note that intelligence quotient (IQ) tests and critical thinking assessments are not the same. While IQ tests aim to measure an individual’s cognitive abilities and general intelligence, critical thinking tests focus specifically on one’s ability to analyze, evaluate, and form well-founded opinions. Therefore, having a high IQ does not necessarily guarantee strong critical thinking skills, as critical thinking requires additional mental processes beyond basic logical reasoning.

To build and enhance critical thinking skills, individuals should practice and develop higher-order thinking, such as critical alertness, critical reflection, and critical analysis. Using a Critical Thinking Roadmap , such as the four-phase framework that includes execution, synthesis, recommendation, and the ability to apply, individuals can continuously work to improve their critical thinking abilities.

Frequently Asked Questions

What are the main steps involved in the paul-elder critical thinking model.

The Paul-Elder Critical Thinking Model is a comprehensive framework for developing critical thinking skills. The main steps include: identifying the purpose, formulating questions, gathering information, identifying assumptions, interpreting information, and evaluating arguments. The model emphasizes clarity, accuracy, precision, relevance, depth, breadth, logic, and fairness throughout the critical thinking process. By following these steps, individuals can efficiently analyze and evaluate complex ideas and issues.

Can you list five techniques to enhance critical thinking skills?

Here are five techniques to help enhance critical thinking skills:

• Ask open-ended questions : Encourages exploration and challenges assumptions.
• Engage in active listening: Focus on understanding others’ viewpoints before responding.
• Reflect on personal biases: Identify and question any preconceived notions or judgments.
• Practice mindfulness: Develop self-awareness and stay present in the moment.
• Collaborate with others: Exchange ideas and learn from diverse perspectives.

What is the RED Model of critical thinking and how is it applied?

The RED Model of critical thinking consists of three key components: Recognize Assumptions, Evaluate Arguments, and Draw Conclusions. To apply the RED Model, begin by recognizing and questioning underlying assumptions, being aware of personal biases and stereotypes. Next, evaluate the strengths and weaknesses of different arguments, considering evidence, logical consistency, and alternative explanations. Lastly, draw well-reasoned conclusions that are based on the analysis and evaluation of the information gathered.

How do the ‘3 C’s’ of critical thinking contribute to effective problem-solving?

The ‘3 C’s’ of critical thinking – Curiosity, Creativity, and Criticism – collectively contribute to effective problem-solving. Curiosity allows individuals to explore various perspectives and ask thought-provoking questions, while Creativity helps develop innovative solutions and unique approaches to challenges. Criticism, or the ability to evaluate and analyze ideas objectively, ensures that the problem-solving process remains grounded in logic and relevance.

What characteristics distinguish critical thinking from creative thinking?

Critical thinking and creative thinking are two complementary cognitive skills. Critical thinking primarily focuses on analyzing, evaluating, and reasoning, using objectivity and logical thinking. It involves identifying problems, assessing evidence, and drawing sound conclusions. Creative thinking, on the other hand, is characterized by the generation of new ideas, concepts, and approaches to solve problems, often involving imagination, originality, and out-of-the-box thinking.

What are some recommended books to help improve problem-solving and critical thinking skills?

There are several books that can help enhance problem-solving and critical thinking skills, including:

• “Thinking, Fast and Slow” by Daniel Kahneman: This book explores the dual process theory of decision-making and reasoning.
• “The 5 Elements of Effective Thinking” by Edward B. Burger and Michael Starbird: Offers practical tips and strategies for improving critical thinking skills.
• “Critique of Pure Reason” by Immanuel Kant: A classic philosophical work that delves into the principles of reason and cognition.
• “Mindware: Tools for Smart Thinking” by Richard E. Nisbett: Presents a range of cognitive tools to enhance critical thinking and decision-making abilities.
• “The Art of Thinking Clearly” by Rolf Dobelli: Explores common cognitive biases and errors in judgment that can affect critical thinking.

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Critical Thinking, Decision Making, and Problem Solving

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The Joint Matriculation Board published each year reports of how the candidates performed in each of the questions. One comment on a question in engineering science was published by Carter, Heywood and Kelly (i). It illustrates just how difficult it is to design such questions. The report reads: “The figure (not shown here) represents some of the more important parts of a single bar, 1 kw radiant electric fire. Discuss the purpose of these components and suggest a suitable material for each. (Base your discussion on the function each part has to fulfil and requisite physical properties). Discuss the other factors that a manufacturer would consider in producing the components from particular materials. Describe and suggest materials for other parts which you believe will be necessary for satisfactory use of the fire, but which has not been indicated in the sketch.” 77 The examiners published comment on the answers was: “This was the most popular question and the most badly done. Only one of the two candidates calculated the resistance required for the element. Candidates tended not to answer the questions asked. E.g., they did not state the function of each of the parts of the fire and materials were often suggested without reasons. Candidates stated factors the manufacturer should consider, without discussion. The question was answered on the whole in too facile a number.” In (i) they expanded on this type of question as follows, “Although this type of question suffered from superficiality of response it was retained in similar form as a component of the examination for six years. However, significant attempts were made to direct candidates’ answers into more detailed engineering analyses of the problems set, by the requiring statements relevant, for example, to improved safety and efficiency, broadening the range of use or versatility of the device, and by specifying more closely, the parameters which were of most importance, e.g., electrical, mechanical, thermal or optical properties. Although this further guidance was given, the Examiners’ reports continued to indicate that a significant proportion of the candidates’ answers were superficial, and that the necessary skills for attempting such questions were not being fully developed by the curriculum study as hoped. In the seventh year, therefore, this type ofquestion was modified to consider not engineering devices, but engineering situations, and the methods of achieving solutions under a variety of constraints. Thus, in the next examination a question was set about the design of a technician’s preparation room and the modifications to the design which would be necessary by imposition of a 50% reduction in available finance after the first design stage. The topic was deliberately chosen to lie within the familiarity and experience of the candidates; logical argument and judgement about possible alternative solutions were required from the candidate. The realities of life were introduced into the question through economic constraints and the skills of evaluation and judgement were tested. This type of question is generally, most difficult to assess but with experience the examiners are readily able to evaluate the cogent and relevant arguments and detect the simplistic and facile. Since the introduction ofthis type ofquestion, there have been many excellent answers and there have been some signs ofa general improvement in the candidates’ engineering reasoning, synthesis and evaluative ability.” (i) Carter, G., Heywood, J., and D. T. Kelly (1986). Case Study in Curriculum Assessment. GCE Engineering Science (Advanced). Manchester. Roundthorn Press.

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Heywood, J. (2018). Critical Thinking, Decision Making, and Problem Solving. In: Empowering Professional Teaching in Engineering. Synthesis Lectures on Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-79382-0_6

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3.4: Problem Solving and Decision Making

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Learning Objectives

• Learn to understand the problem.
• Learn to combine creative thinking and critical thinking to solve problems.
• Practice problem solving in a group.

Much of your college and professional life will be spent solving problems; some will be complex, such as deciding on a career, and require time and effort to come up with a solution. Others will be small, such as deciding what to eat for lunch, and will allow you to make a quick decision based entirely on your own experience. But, in either case, when coming up with the solution and deciding what to do, follow the same basic steps.

• Define the problem. Use your analytical skills. What is the real issue? Why is it a problem? What are the root causes? What kinds of outcomes or actions do you expect to generate to solve the problem? What are some of the key characteristics that will make a good choice: Timing? Resources? Availability of tools and materials? For more complex problems, it helps to actually write out the problem and the answers to these questions. Can you clarify your understanding of the problem by using metaphors to illustrate the issue?
• Narrow the problem. Many problems are made up of a series of smaller problems, each requiring its own solution. Can you break the problem into different facets? What aspects of the current issue are “noise” that should not be considered in the problem solution? (Use critical thinking to separate facts from opinion in this step.)
• Generate possible solutions. List all your options. Use your creative thinking skills in this phase. Did you come up with the second “right” answer, and the third or the fourth? Can any of these answers be combined into a stronger solution? What past or existing solutions can be adapted or combined to solve this problem?

Group Think: Effective Brainstorming

Brainstorming is a process of generating ideas for solutions in a group. This method is very effective because ideas from one person will trigger additional ideas from another. The following guidelines make for an effective brainstorming session:

• Decide who should moderate the session. That person may participate, but his main role is to keep the discussion flowing.
• Define the problem to be discussed and the time you will allow to consider it.
• Write all ideas down on a board or flip chart for all participants to see.
• Encourage everyone to speak.
• Do not allow criticism of ideas. All ideas are good during a brainstorm. Suspend disbelief until after the session. Remember a wildly impossible idea may trigger a creative and feasible solution to a problem.
• Choose the best solution. Use your critical thinking skills to select the most likely choices. List the pros and cons for each of your selections. How do these lists compare with the requirements you identified when you defined the problem? If you still can’t decide between options, you may want to seek further input from your brainstorming team.

Decisions, Decisions

You will be called on to make many decisions in your life. Some will be personal, like what to major in, or whether or not to get married. Other times you will be making decisions on behalf of others at work or for a volunteer organization. Occasionally you will be asked for your opinion or experience for decisions others are making. To be effective in all of these circumstances, it is helpful to understand some principles about decision making.

First, define who is responsible for solving the problem or making the decision. In an organization, this may be someone above or below you on the organization chart but is usually the person who will be responsible for implementing the solution. Deciding on an academic major should be your decision, because you will have to follow the course of study. Deciding on the boundaries of a sales territory would most likely be the sales manager who supervises the territories, because he or she will be responsible for producing the results with the combined territories. Once you define who is responsible for making the decision, everyone else will fall into one of two roles: giving input, or in rare cases, approving the decision.

Understanding the role of input is very important for good decisions. Input is sought or given due to experience or expertise, but it is up to the decision maker to weigh the input and decide whether and how to use it. Input should be fact based, or if offering an opinion, it should be clearly stated as such. Finally, once input is given, the person giving the input must support the other’s decision, whether or not the input is actually used.

Consider a team working on a project for a science course. The team assigns you the responsibility of analyzing and presenting a large set of complex data. Others on the team will set up the experiment to demonstrate the hypothesis, prepare the class presentation, and write the paper summarizing the results. As you face the data, you go to the team to seek input about the level of detail on the data you should consider for your analysis. The person doing the experiment setup thinks you should be very detailed, because then it will be easy to compare experiment results with the data. However, the person preparing the class presentation wants only high-level data to be considered because that will make for a clearer presentation. If there is not a clear understanding of the decision-making process, each of you may think the decision is yours to make because it influences the output of your work; there will be conflict and frustration on the team. If the decision maker is clearly defined upfront, however, and the input is thoughtfully given and considered, a good decision can be made (perhaps a creative compromise?) and the team can get behind the decision and work together to complete the project.

Finally, there is the approval role in decisions. This is very common in business decisions but often occurs in college work as well (the professor needs to approve the theme of the team project, for example). Approval decisions are usually based on availability of resources, legality, history, or policy.

Key Takeaways

• Effective problem solving involves critical and creative thinking.

The four steps to effective problem solving are the following:

• Define the problem
• Narrow the problem
• Generate solutions
• Choose the solution
• Brainstorming is a good method for generating creative solutions.
• Understanding the difference between the roles of deciding and providing input makes for better decisions.

Checkpoint Exercises

Gather a group of three or four friends and conduct three short brainstorming sessions (ten minutes each) to generate ideas for alternate uses for peanut butter, paper clips, and pen caps. Compare the results of the group with your own ideas. Be sure to follow the brainstorming guidelines. Did you generate more ideas in the group? Did the quality of the ideas improve? Were the group ideas more innovative? Which was more fun? Write your conclusions here.

__________________________________________________________________

Using the steps outlined earlier for problem solving, write a plan for the following problem: You are in your second year of studies in computer animation at Jefferson Community College. You and your wife both work, and you would like to start a family in the next year or two. You want to become a video game designer and can benefit from more advanced work in programming. Should you go on to complete a four-year degree?

Define the problem: What is the core issue? What are the related issues? Are there any requirements to a successful solution? Can you come up with a metaphor to describe the issue?

Narrow the problem: Can you break down the problem into smaller manageable pieces? What would they be?

Generate solutions: What are at least two “right” answers to each of the problem pieces?

Choose the right approach: What do you already know about each solution? What do you still need to know? How can you get the information you need? Make a list of pros and cons for each solution.

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Often misjudged as criticism, critical thinking focuses on the ability to follow logical steps, enabling you to arrive at a decisive and appropriate conclusion. From solving problems at work to facing challenging personal situations, critical thinking is a valuable skill for everyone to master.

Improving critical thinking skills will shape you into a more rational and disciplined thinker, reducing your own prejudice and bias, while helping you understand other viewpoints. This workshop provides you with the skills to analyze the way you think as well as evaluate, identify and distinguish between relevant and irrelevant information, leading to a more productive career.

• Anyone in a role that requires critical thinking or analytical skills
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• Understand the components of critical thinking
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• Evaluate information using critical thinking skills
• Revise perspective, when necessary
• Comprehend essential problem-solving abilities

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An essential competency in today’s workplace

Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations- an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.

This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.

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By the end of this seminar, you will be able to:

• Define critical thinking and identify your critical thinking styles
• Work through the critical thinking process to build, analyze and evaluate varying viewpoints
• Improve key critical thinking skills, including active listening and questioning
• Analyze context and information to clearly understand and identify a problem
• Apply problem solving steps and tools
• Identify appropriate solutions using specific approaches
• Select the best technique for making decisions
• Avoid common decision-making mistakes

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Maximizing the Power of Your Brain

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Critical Thinking

• Definition of a Critical Thinker
• Critical thinking behaviours: active listening, probing, Empty Your Bucket
• Identify and evaluate issues and viewpoints
• The 3 C’s: context, credibility, and consistency
• Critical thinking worksheet- practice it!
• Problem Solving
• The problem-solving process- various models
• Obstacles and counterproductive approaches
• Problem-solving techniques for groups and individuals
• Applying a problem-solving model to a workplace scenario

Decision Making

• Individual and collective decision-making traps
• How to choose: criteria, goals and vision-based decision-making
• Individual and group decision-making tools and techniques
• Decision-making – practical application to a workplace scenario

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Julia Mlcuchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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