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Found 7 jobs

Senior research scientist.

• New York (US)
• $75,000 - $100,000
• Memorial Sloan Kettering Cancer Center (MSK)

MSK is seeking an experienced Scientist to join their NIH funded laboratory dedicated to gene target identification and drug discovery in soft tissue

View details Senior Research Scientist

• 19 days ago
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COLUMBIA UNIVERSITY ASSOCIATE RESEARCH SCIENTIST

• New York City, New York
• Provided in the ad.
• Columbia University Creative

COLUMBIA UNIVERSITY ASSOCIATE RESEARCH SCIENTIST   The Department of Anesthesiology at Columbia University Irving Medical Center, Vagelos College o...

View details COLUMBIA UNIVERSITY ASSOCIATE RESEARCH SCIENTIST

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COLUMBIA UNIVERSITY POSTDOCTORAL RESEARCH SCIENTIST

• New York City, New York (US)
• Provided in ad

COLUMBIA UNIVERSITY POSTDOCTORAL RESEARCH SCIENTIST   The Department of Anesthesiology at Columbia University Irving Medical Center, Vagelos Colleg...

View details COLUMBIA UNIVERSITY POSTDOCTORAL RESEARCH SCIENTIST

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Postdoctoral Fellow in Spatial Biology

• competitive salary + benefits
• Icahn School of Medicine at Mount S

A highly motivated computational biologist is invited to apply for a postdoc position in spatial biology at the Department of Genetics and Genomic ...

View details Postdoctoral Fellow in Spatial Biology

• 35 days ago
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Physician Scientist/Scientist, Assistant/Associate Professor, Internal Medicine, Hematology/Oncology

• Stony Brook, New York
• Stony Brook University

The Division of HEMATOLOGY & ONCOLOGY is recruiting for a full-time Physician Scientist or Scientist

View details Physician Scientist/Scientist, Assistant/Associate Professor, Internal Medicine, Hematology/Oncology

• 42 days ago
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Post Doctoral Associate (PI: Dr. Farnaz Shamsi), Department of Molecular Pathobiology

• $65,000 - $75,000
• New York University College of Dentistry

A postdoctoral research position is available at the Shamsi Lab within the Department of Molecular Pathobiology at NYU College of Dentistry.

View details Post Doctoral Associate (PI: Dr. Farnaz Shamsi), Department of Molecular Pathobiology

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• 10016, New York City
• Commensurate with Experience
• NYU Langone Medical Center

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thou...

• 4 days left

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Accelerator Physics Research Associate

ORGANIZATION OVERVIEW

The mission of the Collider-Accelerator Department (C-AD) is to operate, maintain, improve, and upgrade the suite of electron, proton, and heavy ion accelerators used to carry out a program of accelerator-based experiments at Brookhaven National Laboratory (BNL). To support this program, the C-AD must design, fabricate, assemble, test, install, and operate unique research equipment to generate, transport, transfer, accelerate, focus, track, collide, and absorb high intensity particle beams up to energies of 250 GeV.  This includes a combination of custom designed and built parts and vendor produced components developed by a collaboration of the C-AD scientific, engineering, and technical staff. The C-AD supports an international user community of over 1,500 scientists. The C-AD performs all these functions in an environmentally-responsible and safe manner, under a rigorous conduct of operations approach.

POSITION DESCRIPTION

The Collider-Accelerator Department has an opening for a Postdoctoral Research Associate who will use precision simulations and machine learning to improve the beam quality and accelerator performance for polarized protons and polarized helions in RHIC accelerator chain and in the Electron Ion Collider (EIC).  In this role, you will apply similar techniques to beam for the NASA Space Radiation Laboratory (NSRL) and be part of a team that already uses machine learning to improve online accelerator models and that develops correction algorithms for accelerator operations.  This role has a high level of interaction with an international and multicultural scientific community.

Essential Duties and Responsibilities:

Developing physics models of accelerators and beams using standard simulation tools, including polarization and resonant extraction

Adaptation of modern Machine Learning techniques to accelerator modeling and operation

Preparing, performing, and reporting on beam experiments

Use of accelerator modeling, Machine Learning, and beam experiments to establish digital twins of the hadron-injector chain, including NSRL and the AGS

Understanding polarized hadron beams and their acceleration in RHIC’s accelerator chain, both theoretically and experimentally

Understanding the slow extraction system and high-quality beam extraction methods used to prepare the beams for NSRL, both theoretically and experimentally

Working with the control systems at C-AD and analysis of accelerator data

Learning how to measure and correct the beam quality for different systems and using machine learning to develop virtual diagnostics

Taking a leadership role in the modeling, verification, and improved performance of the accelerator subsystems at C-AD

Required Knowledge, Skills, and Abilities:

Ph.D. in Accelerator Physics, Physics, or related area

Experience with accelerator and beam simulation and modeling tools such as MADX and Bmad

Knowledge & Experience with machine learning methods and tools

Knowledge & Experience in statistical data analysis

Demonstrated interpersonal communication skills

A record of working successfully with other scientists and engineers

Research experience demonstrated through publications and/or presentations

Demonstrated understanding of basic accelerator physics principles for beamlines, synchrotrons, and storage rings, including the theory of polarized beams

Preferred Knowledge, Skills, and Abilities:

Knowledge of slow extraction theory and practice

Knowledge & Experience with digital twins of particle accelerators

Experience working in a physics/particle accelerator research environment

Experience performing beam experiments at a particle accelerator

Experience simulating synchrotrons using standard modeling tools (e.g., MADX, Bmad)

Knowledge of accelerator instrumentation

Experience working in UNIX/Linux environments

Knowledge of magnet design and methods of measuring magnetic fields

Compensation:

Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $70200 - $116200 / year. Salary offers will be commensurate with the final candidate’s qualification, education and experience and considered with the internal peer group.

OTHER INFORMATION :

This is a fully onsite position located at BNL

This position is for a 2-year research project

BNL policy requires that after obtaining a PhD, eligible candidates for research associate appointments may not exceed a combined total of 5 years of relevant work experience as a post-doc and/or in an R&D position, excluding time associated with family planning, military service, illness or other life-changing events

Candidates must have received a Ph.D. in Accelerator Physics, Physics, or related area and/or have completed all Ph.D. requirements by the commencement of employment.

Brookhaven employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: https://www.directives.doe.gov/directives-documents/400-series/0486.1-BOrder-a/@@images/file

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability or any other federal, state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

*VEVRAA Federal Contractor

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Brookhaven strives to assist employees to better manage their complex personal and professional lives. We celebrate our inclusive culture, progressive policies, programs, and active community involvement.

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The prestigious Gertrude and Maurice Goldhaber Distinguished Fellowships are awarded to scientists with exceptional talent and credentials.

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Collaborate with world-class experts at the frontiers of science. Research at Brookhaven has led to seven Nobel Prize-winning discoveries, and many Lab scientists have been honored with prestigious awards.

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Brookhaven Lab and its world-class research facilities are at the forefront of scientific discovery, and 60 miles east of midtown Manhattan. Employment at Brookhaven Lab comes with many benefits.

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Brookhaven Lab is located just miles from Long Island’s beautiful beaches, vineyards, restaurants, shopping, schools, and more. Plus, New York City and three major airports are within 60 miles of our gate.

We know that benefits are an important part of your employment. Our benefits programs address both the immediate needs of your family, such as insurance coverage, and long term needs like retirement savings.

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Manager, Strategic Insights (Marketplace & Platform Research)

Job summary:.

ESPN Research sits central to many functions within the company, studying and informing internal teams about fan behavior and sentiment. The team oversees measurement and reporting across all platforms and properties, as well as brand, content, fan and marketplace research.

Position Summary:

The Manager, Marketplace & Platform Research, will oversee a high-level understanding of the media ecosystem in which sports fans live. They will be responsible for the collection, analysis and communication of data to gauge performance across a wide variety of networks, apps, streaming services, and other products.

Responsibilities:

The role will entail both tracking and reporting as well as project-based work that spans strategic content and business focused priorities. The scope of research includes work on Pay TV trends (MVPDs and DMVPDs), evolving media and consumer behavior (e.g. television viewing, streaming, app usage), DTC pricing and positioning, and consulting sports/properties teams on special projects.  These efforts will support ESPN Corporate Strategy, Programming, Business Development & Innovation, Finance, Distribution, Product and Marketing.

The Manager will utilize all forms of media research, including syndicated television, streaming, and digital data as well as primary methodologies both qualitative and quantitative. The manager will oversee analyses that require culling multiple sources into streamlined insights and narrative perspectives in various deliverable formats.

The role will represent ESPN Research in presenting to senior leaders and in cross-departmental strategy sessions and express a strong, thoughtful, data-based point of view drawing on media and consumer behavioral trends. The Manager will be responsible for overseeing one employee in addition to their own workload. They will report to the Senior Director, Fan & Marketplace, ESPN Research.

Qualifications:

• 5+ years of research experience.
• Understanding of the media marketplace
• Experience with Nielsen’s suite of national TV tools like NNTV and National TV Toolbox.
• Familiar and/or experienced with digital media research tools such as comScore, SimilarWeb, etc.
• Familiar and/or experienced with media research tools such as HUB, Antenna, Kantar, STREAMTrack, etc.
• A working understanding of conjoint analyses as well as familiarity across other advanced statistical techniques such as segmentation, driver analysis, max-diff, etc.
• Proficiency in quantitative methods such as survey design and development, sampling and analysis including proficiency with SPSS.
• Proficiency in qualitative research methods such as focus groups and consumer panel management.
• Ability to apply appropriate research methods to business questions.
• Flexibility to interpret and integrate numerous data sets together to uncover insights and form an analysis.
• Ability to ladder up insights into strategic, high-level recommendations.
• Strong written and communication skills, including experience presenting metrics to senior leaders.
• Proficient in Windows-based PC applications -  Excel, Word and PowerPoint.
• Collaborative nature and ability to work well in a team environment.

Preferred Qualifications:

• Direct employee management experience
• Understanding of the market positioning and strategies of ESPN and the Walt Disney Company
• Experience with Social Analytics
• Experience with Brand Analytics such as Morning Consult, YouGov, BERA, BAV, etc.
• Skilled in advanced analytical applications such as Power BI, Tableau, Looker, etc.

Required Education

Bachelor’s Degree

About ESPN:

Working at ESPN is unlike anything else. That’s because we’re always finding new ways to interact with fans – however and wherever they connect with sports. Every day we’re doing things that no one has done, all in a dynamic culture where we defy odds and continuously outdo ourselves. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Direct-to-Consumer & Intl , which is part of a business we call ESPN .

Walt Disney Direct-to-Consumer & Intl is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Tf. Eng./Elect Shop

Job Description

Traffic Operations seeks to hire one Civil Engineering Intern who will be responsible for engaging in research, investigations and studies related to the traffic signal engineering and central computer database design. The candidate will Investigate and resolve problems that occur with computer control equipment and participate in field surveys and prepare records and download related Traffic Control System (TCS) central database files of 13,600 computerized traffic signals. Participate in inspection operations by observing and replying to timing change and legal request and prepares engineering correspondence and reports. Review and examine traffic data plans collected by the computer system and field studies; suggests improvements in system performance. The successful candidate will review and examine to maintain the traffic control systems database to ensure optimum traffic signal operation. The candidate will be involved in preparing different designs and plans for centrally downloaded Transit Signal Priority (TSP) parameters, adaptive signal control plans and holiday timing plans upload/download to the traffic signal controller in the field as part of the new NYC bus lanes and TSP early action. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. All resumes are to be submitted electronically using one of the following methods: Please go to www.nyc.gov/careers/search and search for the JOB ID #: 632063 Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet and follow the Careers Link and search for JOB ID #: 632063 No phone calls, faxes or personal inquiries permitted. Only applicants under consideration will be contacted. Most public libraries have computers available for use. Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval. For more information about DOT, visit us at: www.nyc.gov/dot. Hours/Shift: 35 Hours/Shift TBD Work Location: 34-02 Queens Boulevard L.I.C, NY 11101

1. A baccalaureate degree in civil engineering from an accredited college. A degree in any other engineering area or in civil engineering technology is not acceptable.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Civil service title

CIVIL ENGINEERING INTERN

Title classification

Competitive-1

Business title

Posted until

• Experience level: Experienced (non-manager)

Number of positions

Work location

34-02 Queens Boulevard Long Is

• Category: Engineering, Architecture, & Planning

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Columbia University Begins Construction On New York City’s First All-Electric Biomedical Research Building

New building combines state-of-the-art medical research with a vision for a more sustainable future for science, share this page.

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Columbia University Vagelos College of Physicians and Surgeons (VP&S) will begin construction on New York City’s first all-electric university research building in May. The new biomedical research building in Washington Heights is designed by Kohn Pedersen Fox (KPF) and will house eight stories of laboratories and research facilities, collaboration corners, living walls, and community engagement spaces.

The new biomedical research building will become the center of Columbia’s efforts to gain new understanding of diseases and develop next-generation treatments for some of the most significant threats to human health, including neurodegenerative disease, autoimmune disease, metabolic disorders, heart disease, and cancer.

This will be the first university-owned research building in New York City that does not rely on fossil fuels and fully incorporates sustainability goals into all aspects of its design and operations. The new building will use significantly less energy than similar buildings of its kind and is expected to perform 30% more efficiently than the ASHRAE 90.1 2010 standard, an energy efficiency benchmark for commercial buildings in the United States.

Rendering of Columbia University Vagelos College of Physicians and Surgeons’ new biomedical research building (Credit: Kohn Pedersen Fox)

“We are so proud to be laying the groundwork for this innovative new research building at Columbia. To create a space that will advance biomedical science, bring us closer to our local community, and help our medical center reduce its carbon footprint all in one is truly remarkable,” says Katrina Armstrong, MD , d ean of the Faculties of Health Sciences and the Vagelos College of Physicians and Surgeons  and e xecutive vice president for Health and Biomedical Sciences, Columbia University. “ Our purpose as a university is to drive discovery, educate next-generation leaders, and create inclusive partnerships with our community. This new space will offer the best environment for our people to do all three.”

Credit: Kohn Pedersen Fox 

The building’s laboratory floors will house 32 principal investigators and their teams of research technicians, postdoctoral researchers, and graduate students. The building will feature unique collaboration corners between research spaces that will help facilitate spontaneous interactions and idea-sharing among scientists. Biophilic elements such as green walls of living plants and the extensive use of natural, renewable materials will help reduce work fatigue and provide health and environmental benefits. The new building is accessible to community partners, providing ground level space to support community health engagement and research education and dissemination activities.

Research laboratories typically consume five to 10 times more energy per square foot than an average office building, according to the Department of Energy. At a time when scientists are increasingly concerned about the environmental impact of their research, Columbia’s new biomedical research building will set a leading example of a more sustainable future for science. To limit energy consumption, research spaces will incorporate many sustainable design strategies including high-efficiency lab fume hoods, demand-based controls for lab equipment, and air-source electric heat pumps.

The new biomedical building will outperform emission limits set by New York City’s Local Law 97 and help advance Columbia University’s Plan 2030 climate goal of achieving campus-wide net-zero emissions by 2050.

Columbia’s new biomedical research building is the latest in a series of climate initiatives by Columbia University, which includes the establishment of the Climate School in 2020 and launch of a global program to incorporate climate change into medical education.

Equity Research Analyst/Associate- Transportation & Shipping

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Airfreight & Surface Transportation and Shipping team covers nearly 30 stocks, spanning railroads, truckers, airfreight companies (UPS, FedEx), less-than-truckload carriers (such as Old Dominion Freight Line, XPO), freight forwarders/truck brokers, railroad equipment manufacturers, and international shipping companies. 

The team is known for its ability to synthesize data to help institutional investors with valuation and industry background thoughts.  We have proprietary surveys that provide real time market data unmatched in the industry. 

The candidate will be responsible for all aspects of the job, including idea generation, industry research, client interaction, database creation/management, modeling, writing, valuation analysis, marketing materials, conferences, plant tours, and much more.  The role will be naturally expanded through self-starter initiative and the dynamic role itself.

Responsibilities

• Perform complex financial modeling & valuation work
• Write regular industry and company reports and company launch initiations from scratch
• Analyze data in market research databases
• Demonstrate strong industry knowledge and business judgment
• Interview industry experts regarding our covered companies and industries
• Work with Senior Analysts to develop key industry themes
• Build relationships and facilitate information flow with contacts at covered companies
• Participate and contribute to client meetings and events
• Attend meetings and interact with key opinion leaders
• Closely follow and understand market, industry and company specific activity, and relay to analyst when traveling
• Seek out new, unusual sources of information to augment our research capabilities
• Respond to research inquiries from our institutional investor clients during market hours

Qualifications

• Bachelor’s Degree or equivalent years of experience; MBA and/or progress towards a CFA or other relevant professional certifications is a plus
• Minimum 1-5 years experience in accounting, corporate finance, research, banking or consulting
• Strong modeling and financial analysis skills (income statement, balance sheet, and cash flow statement in Excel )
• Ability to comprehend and create charts, diagrams, tables and other data visualizations
• Strong attention to detail
• Knowledge of statistics and/or data analytics/data science techniques a plus
• General interest in the stock market and/or financial markets
• Must work well in a fast-paced, intense and collaborative team environment
• Must have excellent communication skills, written and verbal
• Business Intelligence
• Financial Analysis
• Financial Forecasting and Modeling
• Financial Management
• Profitability Analysis
• Data and Trend Analysis
• Price Verification and Valuation
• Research Analysis
• Technical Documentation

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount:

Hours Per Week: 

Learn more about this role

JR-24012579

Manages People: No

New York pay range:

$110,000 - $160,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible . We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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Gavin newsom’s restaurant offering job at $ 16 per hour despite new state law of $ 20 per hour for fast food workers.

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California Gov. Gavin Newsom is facing backlash after a restaurant he partially owns posted a job listing for $16 an hour when a new state law is forcing fast food eateries to pay their employees $20 an hour.

PlumpJack Cafe in Olympic Valley – which is among a group of eateries owned by a company Newsom founded in 1992 – is hiring a part-time busser who “will aim to assist the food server … to ensure guest satisfaction during all aspects of the dining experience,” according to a ZipRecruiter posting.

The job listing states the salary for the busser is $16 an hour plus tips.

But a food service worker would make more working at a McDonald’s than at the high-end restaurant and bar thanks to the new $20 fast food minimum wage that went into effect Monday.

Newsom no longer participates in the day-to-day operations of his businesses since putting PlumpJack Group into a blind trust after he was elected governor in 2018, his team noted.

“He has no role in any of the holdings that may be held by the blind trust,” a spokesperson for the governor said when contacted by The Post.

The new law applies to restaurants offering limited or no table service that are part of a chain with 60 or more locations nationwide.

It raises the minimum by $4 an hour from the previous $16 an hour base pay.

PlumpJack Group operates four restaurants and bars and four wineries, according to its website, and therefore it’s far below the standards to meet the $20-hour wage minimum.

Still, the lower pay for a worker at an eatery that sells $37 pasta and a $67 steak compared to a fast food spot offering cheap burgers was called hypocritical by some.

Republican Assembly Member Joe Patterson bashed the PlumpJack Cafe job listing, which was posted 26 days ago, on X.

“I wonder why [Gov. Newsom’s] food businesses don’t pay $20/hour? Live job posting at $16/hr in Olympic Valley. It’s very, very expensive to live there… but he doesn’t do as he tells others and doesn’t pay a living wage,” Patterson tweeted.

Since Monday, fast food spots around the Golden State have upped their menu prices to accommodate paying their employees the higher wage.

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A Burger King in Los Angeles increased its Texas Double Whopper meal by $1.80 (nearly 12%) from $15.09 on March 29 but surged to $16.89 on April 1, The Post found .

Besides the toll on consumers, California Republicans fear that the new $20 minimum will cost jobs.

It also risks losing low-paid cafeteria workers at cash-strapped public schools who will have to compete with fast food employers for staff.

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Company news: Doug Sweet hired by Research & Marketing Strategies Inc.

• Updated: Apr. 05, 2024, 2:53 p.m. |
• Published: Apr. 05, 2024, 1:41 p.m.
• Brenda Duncan | [email protected]

Research & Marketing Strategies Inc. announced Doug Sweet has been hired as administrative office coordinator, serving as the primary contact for general office operations, which includes administrative duties, human resource functions and project establishment/management functions. His goal is to ensure smooth operation within RMS while entrusted with confidential information.

>> Send us your company’s news about People in Motion

Prior to joining RMS, he worked at Bed Bath & Beyond for nearly 25 years in positions ranging from store level manager to district and regional operations manager then regional director of operations and continuous improvement for the central territory.

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COLUMBIA UNIVERSITY IN THE CITY OF NEW YORK

Patient Access Supervisor

• Faculty Practice Organization
• Other NYC Locations
• Opening on: Apr 4 2024
• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: M-F
• Building: 400 Kelby Street, Fortlee NJ
• Salary Range: 72000-76000

Position Summary

The Patient Access Supervisor is a key role in the ColumbiaDoctors Access Center representing our front door to patients seeking care. The supervisor works under the direction of the Patient Access Manager, leading a team of Patient Access Specialists to provide real-time direction to the activities related to the day-to-day operations of the center. The Patient Access Supervisor is responsible for managing, training, and guiding Specialists in performing their duties is actively involved in resolving cases where patients have complex needs, and partners with Specialists to ensure that patients receive the right care at the right time, the first time. This position also provides continuous support to the Specialists, provides ongoing reports, and resolves problems and complaints. The ideal candidate will have strong communication skills with an emphasis on diplomacy as well as the ability to handle numerous projects simultaneously. In addition, the candidate should be committed to achieving superior results with integrity, sustaining a positive work environment, and embracing working side-by-side with others in a diverse and inclusive culture. 

Responsibilities

Access Center Operations

• Supervises, plans, and manages the functions related to the Access Center scheduling pod assigned.
• Carries out supervision, coaching, call monitoring, and training as needed.
• Assures compliance with all Columbia policies, procedures, and processes.
• Demonstrates initiative and self-direction; can apply knowledge and make sound judgments to effectively resolve issues or concerns Monitors and communicates performance standards to the team, and performs evaluations in a fair and consistent manner.
• Oversees the handling of escalated complaints or inquiries regarding the Contact Center.
• Conducts regular team meetings to communicate issues or changes in policies or procedures, and maintain accessibility for one-on-one communication.
• Partners with the quality assurance teams to assure a consistent and high level of exceptional customer service experience and works to identify areas that require improvement.
• Works closely with the central training teams to understand and deliver the training curriculum.
• Carries out supervision, coaching, call monitoring, training, and reviewing of assigned Contact Center Patient Access Specialists.
• Oversees the handling of escalated complaints or inquiries regarding Contact Center scheduling functions.
• Develops and communicates performance standards to Contact Center scheduling associates and performs evaluations in a fair and timely manner.
• Conducts regularly scheduled team meetings to communicate issues or changes in policies/procedures while maintaining accessibility for one-to-one communication.
• Demonstrates a willingness to participate and share expertise on projects/committees.
• Promotes transparent communication among Contact Center leadership team.
• Works with the management team to ensure strategic alignment of unit goals to the overall Access Center organization, mission, and vision.
• Utilizes data to monitor key performance indicators and implements approved performance improvement initiatives as needed.
• Supports and assists with implementation of change management strategies that support overall organizational goals and process improvement initiatives. Maximize employee adoption and measure effectiveness. Ensure communication of changes is cascaded throughout the unit and feedback channels are in place. Ensures staff support system is in place. Works with the Manager to address any escalated concerns and identified risks.
• Supports projects and related deliverables as needed.
• Evaluates staff performance and competencies, approaching the performance review process constructively, and conducts it in accordance with Human Resources and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development, and performance-related issues as appropriate. Ensures manager is kept aware of the performance of each employee on an ongoing basis. Addresses any performance-related issues promptly.
• Supervise, train, develop, coach, monitor, and empower team members to provide customers with a superior service experience, and to inspire the feeling of high energy, excitement, satisfaction, with a sense of pride and belonging in their workplace. This also includes the ability to support the transfer of skills and knowledge obtained in the training into practice and production thereby meeting and exceeding key performance objectives.
• Manages resources as assigned.
• Cultivates an outstanding relationship with providers and practices they support.
• Works collaboratively with peer supervisors in the center to assure efficient and effective workflows, adjusts staffing as needed for peaks and valleys, and drives towards the achievement of the goals for the center.
• Assures KPIs and service metrics are monitored and met.
• Conducts assessment when metrics are not met and implements an action plan to address.
• Tracks and reports issues.
• Compliance with all federal, state, and city regulations and laws.
• Manages to budget, projects, and forecasts future needs Review costs and chargeback models to identify cost efficiencies for the organization and clinical departments.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Requires bachelor’s degree or equivalent in education and experience.
• 3 years of related experience including 2 years experience in a supervisory role.
• An equivalent combination of education and experience may be considered.
• Solid computer knowledge and skills, including the ability to navigate complex systems and create reports when needed.
• Demonstrated initiative and self-direction is required; can apply knowledge and make sound judgments to effectively resolve issues or concerns.
• Strong organizational skills are required. Demonstrates ability to think analytically and synthesize complex information.
• Ability to lead and mentor team through new and changing situations. Demonstrate a professional and compassionate manner while conveying a positive image of the Access Center.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
• Demonstrated proficiency in problem assessment, and resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with staff, providers, and organizational stakeholders.
• Must successfully complete system training requirements.

Preferred Qualifications

• Experience in customer service.
• Experience managing a team or teams in a fast-paced call center environment, and/or medical practice environment.
• Healthcare or related experience.
• Previous experience using Salesforce or other customer relationship management software.

Other Requirements

Competencies

Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Customer Service & Patient Centered

Emotional Intelligence

Problem Solving & Decision Making

Productivity & Time Management

Teamwork & Collaboration

Quality, Patient & Workplace Safety

Leadership Competencies

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Commitment to Diversity 

Columbia university is dedicated to increasing diversity in its workforce, its student body, and its educational programs. achieving continued academic excellence and creating a vibrant university community require nothing less. in fulfilling its mission to advance diversity at the university, columbia seeks to hire, retain, and promote exceptionally talented individuals from diverse backgrounds.  , share this job.

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