human characteristics skill activity problem solving answer key

INTERPERSONAL SKILLS
Decision-Making and Problem Solving

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Interpersonal Skills:

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Decision-Making and Problem-Solving

Effective Decision Making
Decision-Making Framework
Introduction to Problem Solving

Identifying and Structuring Problems

Investigating Ideas and Solutions

Implementing a Solution and Feedback

Creative Problem-Solving

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The SkillsYouNeed Guide to Interpersonal Skills

Making decisions and solving problems are two key areas in life, whether you are at home or at work. Whatever you’re doing, and wherever you are, you are faced with countless decisions and problems, both small and large, every day.

Many decisions and problems are so small that we may not even notice them. Even small decisions, however, can be overwhelming to some people. They may come to a halt as they consider their dilemma and try to decide what to do.

Small and Large Decisions

In your day-to-day life you're likely to encounter numerous 'small decisions', including, for example:

Tea or coffee?

What shall I have in my sandwich? Or should I have a salad instead today?

What shall I wear today?

Larger decisions may occur less frequently but may include:

Should we repaint the kitchen? If so, what colour?

Should we relocate?

Should I propose to my partner? Do I really want to spend the rest of my life with him/her?

These decisions, and others like them, may take considerable time and effort to make.

The relationship between decision-making and problem-solving is complex. Decision-making is perhaps best thought of as a key part of problem-solving: one part of the overall process.

Our approach at Skills You Need is to set out a framework to help guide you through the decision-making process. You won’t always need to use the whole framework, or even use it at all, but you may find it useful if you are a bit ‘stuck’ and need something to help you make a difficult decision.

Decision Making

Effective Decision-Making

This page provides information about ways of making a decision, including basing it on logic or emotion (‘gut feeling’). It also explains what can stop you making an effective decision, including too much or too little information, and not really caring about the outcome.

A Decision-Making Framework

This page sets out one possible framework for decision-making.

The framework described is quite extensive, and may seem quite formal. But it is also a helpful process to run through in a briefer form, for smaller problems, as it will help you to make sure that you really do have all the information that you need.

Problem Solving

Introduction to Problem-Solving

This page provides a general introduction to the idea of problem-solving. It explores the idea of goals (things that you want to achieve) and barriers (things that may prevent you from achieving your goals), and explains the problem-solving process at a broad level.

The first stage in solving any problem is to identify it, and then break it down into its component parts. Even the biggest, most intractable-seeming problems, can become much more manageable if they are broken down into smaller parts. This page provides some advice about techniques you can use to do so.

Sometimes, the possible options to address your problem are obvious. At other times, you may need to involve others, or think more laterally to find alternatives. This page explains some principles, and some tools and techniques to help you do so.

Having generated solutions, you need to decide which one to take, which is where decision-making meets problem-solving. But once decided, there is another step: to deliver on your decision, and then see if your chosen solution works. This page helps you through this process.

‘Social’ problems are those that we encounter in everyday life, including money trouble, problems with other people, health problems and crime. These problems, like any others, are best solved using a framework to identify the problem, work out the options for addressing it, and then deciding which option to use.

This page provides more information about the key skills needed for practical problem-solving in real life.

Guiding you through the key skills needed in life

As always at Skills You Need, our approach to these key skills is to provide practical ways to manage the process, and to develop your skills.

Neither problem-solving nor decision-making is an intrinsically difficult process and we hope you will find our pages useful in developing your skills.

Start with: Decision Making Problem Solving

See also: Improving Communication Interpersonal Communication Skills Building Confidence

How to improve your problem solving skills and build effective problem solving strategies

human characteristics skill activity problem solving answer key

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What is a problem solving process?

What are the problem solving steps I need to follow?

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Solving problems is like baking a cake. You can go straight into the kitchen without a recipe or the right ingredients and do your best, but the end result is unlikely to be very tasty!

Using a process to bake a cake allows you to use the best ingredients without waste, collect the right tools, account for allergies, decide whether it is a birthday or wedding cake, and then bake efficiently and on time. The result is a better cake that is fit for purpose, tastes better and has created less mess in the kitchen. Also, it should have chocolate sprinkles. Having a step by step process to solve organizational problems allows you to go through each stage methodically and ensure you are trying to solve the right problems and select the most appropriate, effective solutions.

What are the problem solving steps I need to follow?

All problem solving processes go through a number of steps in order to move from identifying a problem to resolving it.

Depending on your problem solving model and who you ask, there can be anything between four and nine problem solving steps you should follow in order to find the right solution. Whatever framework you and your group use, there are some key items that should be addressed in order to have an effective process.

We’ve looked at problem solving processes from sources such as the American Society for Quality and their four step approach , and Mediate ‘s six step process. By reflecting on those and our own problem solving processes, we’ve come up with a sequence of seven problem solving steps we feel best covers everything you need in order to effectively solve problems.

1. Problem identification

The first stage of any problem solving process is to identify the problem or problems you might want to solve. Effective problem solving strategies always begin by allowing a group scope to articulate what they believe the problem to be and then coming to some consensus over which problem they approach first. Problem solving activities used at this stage often have a focus on creating frank, open discussion so that potential problems can be brought to the surface.

2. Problem analysis

Though this step is not a million miles from problem identification, problem analysis deserves to be considered separately. It can often be an overlooked part of the process and is instrumental when it comes to developing effective solutions.

The process of problem analysis means ensuring that the problem you are seeking to solve is the right problem . As part of this stage, you may look deeper and try to find the root cause of a specific problem at a team or organizational level.

Remember that problem solving strategies should not only be focused on putting out fires in the short term but developing long term solutions that deal with the root cause of organizational challenges.

Whatever your approach, analyzing a problem is crucial in being able to select an appropriate solution and the problem solving skills deployed in this stage are beneficial for the rest of the process and ensuring the solutions you create are fit for purpose.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or problem solving activities designed to produce working prototypes of possible solutions.

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold.

4. Solution development

No solution is likely to be perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically.

During this stage, you will often ask your team to iterate and improve upon your frontrunning solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose.

5. Decision making

Nearly there! Once your group has reached consensus and selected a solution that applies to the problem at hand you have some decisions to make. You will want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

The decision making stage is a part of the problem solving process that can get missed or taken as for granted. Fail to properly allocate roles and plan out how a solution will actually be implemented and it less likely to be successful in solving the problem.

Have clear accountabilities, actions, timeframes, and follow-ups. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group.

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved.

6. Solution implementation

This is what we were waiting for! All problem solving strategies have the end goal of implementing a solution and solving a problem in mind.

Remember that in order for any solution to be successful, you need to help your group through all of the previous problem solving steps thoughtfully. Only then can you ensure that you are solving the right problem but also that you have developed the correct solution and can then successfully implement and measure the impact of that solution.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way.

7. Solution evaluation

So you and your team developed a great solution to a problem and have a gut feeling its been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback. You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives.

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization.

It’s worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time. Data and insight is invaluable at every stage of the problem solving process and this one is no different.

Problem solving workshops made easy

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization.

Problem solving workshop

Creating a bespoke, tailored process
Tackling problems of any size
Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match.

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop.

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for:

aligning large, multi-discipline teams
quickly designing and testing solutions
tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first.

The stage-based structure of the design sprint is also very useful for teams new to design thinking. The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work.

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

Improving core problem solving skills
Thinking outside of the box
Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses.

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking.

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

New facilitators or non-facilitators
Approaching difficult subjects with a simple, creative framework
Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

Solo entrepreneurs or small teams with low capacity
Peer learning and gaining outside expertise
Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session?

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another.

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context.

Coaching and mentoring

Focused learning and development
Filling skills gaps
Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues.

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill.

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

Paying complete attention to the speaker.
Removing distractions.
Avoid interruption.
Taking the time to fully understand before preparing a rebuttal.
Responding respectfully and appropriately.
Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.
Observe body language.
Paraphrase what was said in your own words, either mentally or verbally.
Remain neutral.
Reflect and take a moment before responding.
Ask deeper questions based on what is said and clarify points where necessary.

Active Listening #hyperisland #skills #active listening #remote-friendly This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity.

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight.

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys #innovation #issue analysis #liberating structures With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone.

Marshmallow challenge with debriefing #teamwork #team #leadership #collaboration In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting.

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip #feedback #communication #appreciation #closing #thiagi #team This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process.

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method #sharing #creativity #warm up #idea generation #brainstorming The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures.

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result.

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project.

Team Purpose & Culture #team #hyperisland #culture #remote-friendly This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room.

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention.

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard.

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence.

Explore your Values #hyperisland #skills #values #remote-friendly Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others.

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion.

Empathy map #frame insights #create #design #issue analysis An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza #leadership #team #remote-friendly This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature.

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses #hyperisland #team #issue resolution A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps #hyperisland #action #remote-friendly This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills.

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process.

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process. Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change.

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban #gamestorming #action #agile #project planning Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well.

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map #ideation #concepts #research #design #issue analysis #remote-friendly Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered.

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors.

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process.

Decisions, Decisions… #communication #decision making #thiagi #action #issue analysis When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions.

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity #ice breaker #teambuilding #team #remote-friendly 9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session.

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together.

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format.

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly.

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues.

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them.

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible.

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results.

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective.

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

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Problem-Solving Strategies and Obstacles

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Sean is a fact-checker and researcher with experience in sociology, field research, and data analytics.

JGI / Jamie Grill / Getty Images

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Improvement

From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

What Is Problem-Solving?

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

Discovery of the problem
Deciding to tackle the issue
Seeking to understand the problem more fully
Researching available options or solutions
Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

Perceptually recognizing the problem
Representing the problem in memory
Considering relevant information that applies to the problem
Identifying different aspects of the problem
Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

How to Improve Your Problem-Solving Skills

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

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Dunbar K. Problem solving . A Companion to Cognitive Science . 2017. doi:10.1002/9781405164535.ch20

Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9

Rosenbusch H, Soldner F, Evans AM, Zeelenberg M. Supervised machine learning methods in psychology: A practical introduction with annotated R code . Soc Personal Psychol Compass . 2021;15(2):e12579. doi:10.1111/spc3.12579

Mishra S. Decision-making under risk: Integrating perspectives from biology, economics, and psychology . Personal Soc Psychol Rev . 2014;18(3):280-307. doi:10.1177/1088868314530517

Csikszentmihalyi M, Sawyer K. Creative insight: The social dimension of a solitary moment . In: The Systems Model of Creativity . 2015:73-98. doi:10.1007/978-94-017-9085-7_7

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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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Critical Thinking

Developing the right mindset and skills.

By the Mind Tools Content Team

We make hundreds of decisions every day and, whether we realize it or not, we're all critical thinkers.

We use critical thinking each time we weigh up our options, prioritize our responsibilities, or think about the likely effects of our actions. It's a crucial skill that helps us to cut out misinformation and make wise decisions. The trouble is, we're not always very good at it!

In this article, we'll explore the key skills that you need to develop your critical thinking skills, and how to adopt a critical thinking mindset, so that you can make well-informed decisions.

What Is Critical Thinking?

Critical thinking is the discipline of rigorously and skillfully using information, experience, observation, and reasoning to guide your decisions, actions, and beliefs. You'll need to actively question every step of your thinking process to do it well.

Collecting, analyzing and evaluating information is an important skill in life, and a highly valued asset in the workplace. People who score highly in critical thinking assessments are also rated by their managers as having good problem-solving skills, creativity, strong decision-making skills, and good overall performance. [1]

Key Critical Thinking Skills

Critical thinkers possess a set of key characteristics which help them to question information and their own thinking. Focus on the following areas to develop your critical thinking skills:

Being willing and able to explore alternative approaches and experimental ideas is crucial. Can you think through "what if" scenarios, create plausible options, and test out your theories? If not, you'll tend to write off ideas and options too soon, so you may miss the best answer to your situation.

To nurture your curiosity, stay up to date with facts and trends. You'll overlook important information if you allow yourself to become "blinkered," so always be open to new information.

But don't stop there! Look for opposing views or evidence to challenge your information, and seek clarification when things are unclear. This will help you to reassess your beliefs and make a well-informed decision later. Read our article, Opening Closed Minds , for more ways to stay receptive.

Logical Thinking

You must be skilled at reasoning and extending logic to come up with plausible options or outcomes.

It's also important to emphasize logic over emotion. Emotion can be motivating but it can also lead you to take hasty and unwise action, so control your emotions and be cautious in your judgments. Know when a conclusion is "fact" and when it is not. "Could-be-true" conclusions are based on assumptions and must be tested further. Read our article, Logical Fallacies , for help with this.

Use creative problem solving to balance cold logic. By thinking outside of the box you can identify new possible outcomes by using pieces of information that you already have.

Self-Awareness

Many of the decisions we make in life are subtly informed by our values and beliefs. These influences are called cognitive biases and it can be difficult to identify them in ourselves because they're often subconscious.

Practicing self-awareness will allow you to reflect on the beliefs you have and the choices you make. You'll then be better equipped to challenge your own thinking and make improved, unbiased decisions.

One particularly useful tool for critical thinking is the Ladder of Inference . It allows you to test and validate your thinking process, rather than jumping to poorly supported conclusions.

Developing a Critical Thinking Mindset

Combine the above skills with the right mindset so that you can make better decisions and adopt more effective courses of action. You can develop your critical thinking mindset by following this process:

Gather Information

First, collect data, opinions and facts on the issue that you need to solve. Draw on what you already know, and turn to new sources of information to help inform your understanding. Consider what gaps there are in your knowledge and seek to fill them. And look for information that challenges your assumptions and beliefs.

Be sure to verify the authority and authenticity of your sources. Not everything you read is true! Use this checklist to ensure that your information is valid:

Are your information sources trustworthy ? (For example, well-respected authors, trusted colleagues or peers, recognized industry publications, websites, blogs, etc.)
Is the information you have gathered up to date ?
Has the information received any direct criticism ?
Does the information have any errors or inaccuracies ?
Is there any evidence to support or corroborate the information you have gathered?
Is the information you have gathered subjective or biased in any way? (For example, is it based on opinion, rather than fact? Is any of the information you have gathered designed to promote a particular service or organization?)

If any information appears to be irrelevant or invalid, don't include it in your decision making. But don't omit information just because you disagree with it, or your final decision will be flawed and bias.

Now observe the information you have gathered, and interpret it. What are the key findings and main takeaways? What does the evidence point to? Start to build one or two possible arguments based on what you have found.

You'll need to look for the details within the mass of information, so use your powers of observation to identify any patterns or similarities. You can then analyze and extend these trends to make sensible predictions about the future.

To help you to sift through the multiple ideas and theories, it can be useful to group and order items according to their characteristics. From here, you can compare and contrast the different items. And once you've determined how similar or different things are from one another, Paired Comparison Analysis can help you to analyze them.

The final step involves challenging the information and rationalizing its arguments.

Apply the laws of reason (induction, deduction, analogy) to judge an argument and determine its merits. To do this, it's essential that you can determine the significance and validity of an argument to put it in the correct perspective. Take a look at our article, Rational Thinking , for more information about how to do this.

Once you have considered all of the arguments and options rationally, you can finally make an informed decision.

Afterward, take time to reflect on what you have learned and what you found challenging. Step back from the detail of your decision or problem, and look at the bigger picture. Record what you've learned from your observations and experience.

Critical thinking involves rigorously and skilfully using information, experience, observation, and reasoning to guide your decisions, actions and beliefs. It's a useful skill in the workplace and in life.

You'll need to be curious and creative to explore alternative possibilities, but rational to apply logic, and self-aware to identify when your beliefs could affect your decisions or actions.

You can demonstrate a high level of critical thinking by validating your information, analyzing its meaning, and finally evaluating the argument.

Critical Thinking Infographic

See Critical Thinking represented in our infographic: An Elementary Guide to Critical Thinking .

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How to develop a problem-solving mindset

May 14, 2023 Leaders today are confronted with more problems, of greater magnitude, than ever before. In these volatile times, it’s natural to react based on what’s worked best in the past. But when you’re solving the toughest business challenges on an ongoing basis, it’s crucial to start from a place of awareness. “If you are in an uncertain situation, the most important thing you can do is calm down,” says senior partner Aaron De Smet , who coauthored Deliberate Calm with Jacqueline Brassey and Michiel Kruyt. “Take a breath. Take stock. ‘Is the thing I’m about to do the right thing to do?’ And in many cases, the answer is no. If you were in a truly uncertain environment, if you’re in new territory, the thing you would normally do might not be the right thing.” Practicing deliberate calm not only prepares you to deal with the toughest problems, but it enhances the quality of your decisions, makes you more productive, and enables you to be a better leader. Check out these insights to learn how to develop a problem-solving mindset—and understand why the solution to any problem starts with you.

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></center></p><h2>13 Problem-Solving Activities & Exercises for Your Team</h2><ul><li>December 4, 2023</li><li>Project Management</li><li>21 min read</li></ul><p><center><img style=

Are you looking to enhance your or your team’s problem-solving abilities? Engaging in activities specifically designed to stimulate your and your team’s critical thinking skills can be an excellent way to sharpen your problem-solving prowess. Whether you enjoy puzzles, brain teasers, or interactive challenges, these activities provide an opportunity to overcome obstacles and think creatively.

By immersing yourself in problem-solving activities, you can develop valuable strategies, improve your decision-making abilities, and boost your overall problem-solving IQ. Get ready to unlock your full potential and tackle any challenge that comes your way with these exciting activities for problem-solving.

In this article, we will explore activities for problem-solving that can help enhance your team’s problem-solving skills, allowing you to approach challenges with confidence and creativity.

What Are Problem Solving Activities?

Problem-solving activities or problem-solving exercises are interactive games requiring critical thinking to solve puzzles. They enhance teamwork & critical thinking. Examples include building towers, navigating simulated challenges, and fostering creativity and communication.

For instance, imagine a team working together to construct the tallest tower using limited materials. They strategize, communicate ideas, and problem-solve to create the best structure, promoting collaboration and inventive thinking among team members.

Some widely practiced problem-solving activities include:

A Shrinking Vessel: Teams must fit into a shrinking space, testing their cooperation and adaptability.
Marshmallow Spaghetti Tower: Participants build a tower using marshmallows and spaghetti, promoting creative engineering.
Egg Drop: Protecting an egg from a fall challenges problem-solving skills.
Desert Island Survival: Teams simulate survival scenarios, encouraging creative solutions.
Rolling Dice: A simple yet effective game involving chance and decision-making.
Build a Tower: Constructing a stable tower with limited resources fosters teamwork and innovation, etc.

13 Easy Activities For Problem-Solving Ideas to Enhance Team Collaboration

Team building activities offer a great opportunity to test problem-solving abilities and promote effective collaboration within a group to problem solving group activities. By engaging in these activities, teams can break the monotony of the workplace and create a more inclusive and welcoming environment.

Here are nine easy-to-implement activities that can bring substantial change to your team culture and overall workplace dynamics.

#1. Crossword Puzzles

Objective: To enhance problem-solving skills, vocabulary, and cognitive abilities through engaging crossword puzzles.

Estimated Time: 15-20 Minutes

Materials Needed:

Crossword puzzle sheets
Pens or pencils
Distribute crossword puzzle sheets and pens/pencils to each participant.
Explain the rules of crossword puzzles and the goal of completing as many clues as possible within the given time.
Participants individually or in pairs work on solving the crossword puzzle by filling in the correct words.
Encourage critical thinking, word association, and collaborative discussions for solving challenging clues.
At the end of the time limit, review the answers and discuss any interesting or challenging clues as a group.
Enhanced Problem-Solving: Participants engage in critical thinking while deciphering clues, promoting effective problem-solving skills.
Vocabulary Expansion: Exposure to new words and phrases within the crossword improves vocabulary and comprehension.
Cognitive Stimulation: The mental exercise of solving the puzzle stimulates the brain, enhancing cognitive abilities.
Team Collaboration: If done in pairs, participants practice collaboration and communication to solve clues together.
Achievement and Motivation: Successfully completing the crossword brings a sense of accomplishment and motivates individuals to explore more puzzles.

Tips for Facilitators:

Provide varying levels of crossword puzzles to accommodate different skill levels.
Encourage participants to share strategies for solving challenging clues.
Emphasize the fun and educational aspects of the activity to keep participants engaged.

#2. A Shrinking Vessel

Estimated Time: 10-15 Minutes

Materials Needed: A rope and a ball of yarn
Prepare the Setting: Lay a rope on the floor in a shape that allows all team members to stand comfortably inside it. For larger teams, multiple ropes can be used, dividing them into smaller groups.
Enter the Circle: Have all team members stand inside the rope, ensuring that nobody steps outside its boundaries.
Shrinking the Circle: Begin gradually shrinking the rope’s size, reducing the available space inside the circle.
Adapt and Maintain Balance: As the circle shrinks, team members must make subtle adjustments to maintain their positions and balance within the shrinking area.
The Challenge: The objective for the team is to collectively brainstorm and find innovative ways to keep every team member inside the circle without anyone stepping outside.
Collaboration and Communication: The activity promotes teamwork and open communication as participants strategize to stay within the shrinking circle.
Adaptability: Team members learn to adapt swiftly to changing circumstances, fostering agility and flexibility.
Creative Problem-Solving: The challenge encourages inventive thinking and brainstorming to find unique solutions.
Trust Building: By relying on each other’s actions, participants build trust and cohesion among team members.
Time-Efficient: The short duration makes it an ideal icebreaker or energizer during meetings or workshops.
Observe and Facilitate: Monitor the team’s dynamics and offer guidance to encourage equal participation and effective problem-solving.
Encourage Verbalization: Prompt participants to voice their ideas and collaborate vocally, aiding in real-time adjustments.
Debrief Thoughtfully: Engage the team in a discussion afterward, reflecting on strategies employed and lessons learned.
Emphasize Adaptability: Highlight the transferable skill of adaptability and its significance in both professional and personal contexts.

#3. Human Knots

Objective: Improving Collaboration & enhancing Communication Skills

Estimated Time: 15-20 minutes

Materials: None required

Procedure:

Organize your team into a compact circle. For more sizable teams, subdivide them into smaller clusters, with each cluster forming its own circle.
Direct each individual to grasp the hands of two other people in the circle, with the exception of those positioned directly adjacent to them. This action will result in the formation of a complex “human knot” within the circle.
Present the challenge to the group: to unravel themselves from this entanglement while maintaining their hold on each other’s hands. If preferred, you can establish a specific time limit.
Observe the team members collaborating to unravel the knot, witnessing their collective effort to devise solutions and free themselves from the intricate puzzle.
Team Cohesion: The activity encourages team members to interact closely, promoting bonding and understanding among participants.
Effective Communication: Participants practice clear and concise communication as they coordinate movements to untangle the knot.
Problem-Solving: The challenge stimulates creative thinking and problem-solving skills as individuals work collectively to find the optimal path for untangling.
Adaptability: Participants learn to adapt their actions based on the evolving dynamics of the human knot, fostering adaptability.
Trust Building: As individuals rely on each other to navigate the intricate knot, trust and cooperation naturally develop.
Set a Positive Tone: Create an inclusive and supportive atmosphere, emphasizing that the focus is on collaboration rather than competition.
Encourage Verbalization: Urge participants to articulate their intentions and listen to others’ suggestions, promoting effective teamwork.
Observe Group Dynamics: Monitor interactions and step in if needed to ensure everyone is actively engaged and included.
Reflect and Share: Conclude the activity with a debriefing session, allowing participants to share their experiences, strategies, and key takeaways.
Vary Grouping: Change group compositions for subsequent rounds to enhance interactions among different team members.

#4. Egg Drop

Helps With: Decision Making, Collaboration

A carton of eggs
Construction materials (balloons, rubber bands, straws, tape, plastic wrap, etc.)
A suitable location for the activity
Assign each team a single egg and random construction materials.
Teams must create a carrier to protect the egg from breaking.
Drop the carriers one by one and increase the height if necessary to determine the most durable carrier.
The winning team is the one with the carrier that survives the highest drop.
Decision Making: Participants engage in critical decision-making processes as they select construction materials and determine carrier designs.
Collaboration: The activity necessitates collaboration and coordination among team members to construct an effective carrier.
Problem-Solving: Teams apply creative problem-solving skills to devise innovative methods for safeguarding the egg.
Risk Management: Participants learn to assess potential risks and consequences while making design choices to prevent egg breakage.
Celebrating Success: The victorious team experiences a sense of accomplishment, boosting morale and promoting a positive team spirit.
Provide Diverse Materials: Offer a wide range of construction materials to stimulate creativity and allow teams to explore various design options.
Set Safety Guidelines: Prioritize safety by specifying a safe drop height and ensuring participants follow safety protocols during construction.
Encourage Brainstorming: Prompt teams to brainstorm multiple carrier ideas before finalizing their designs, fostering diverse perspectives.
Facilitate Reflection: After the activity, lead a discussion where teams share their design strategies, challenges faced, and lessons learned.
Highlight Collaboration: Emphasize the significance of teamwork in achieving success, acknowledging effective communication and cooperation.

#5. Marshmallow Spaghetti Tower

Helps With: Collaboration

Estimated Time: 20-30 Minutes

Materials Needed (per team):

Raw spaghetti: 20 sticks
Marshmallow: 1
String: 1 yard
Masking tape: 1 roll
Tower Construction: Instruct teams to collaborate and utilize the provided materials to construct the tallest tower possible within a designated time frame.
Marshmallow Support: Emphasize that the tower must be capable of standing independently and supporting a marshmallow at its highest point.
Prototype and Iterate: Encourage teams to engage in prototyping and iteration, testing different design approaches and refining their tower structures.
T eamwork and Communication: Promote effective teamwork and communication as team members coordinate their efforts to build a stable and tall tower.
Evaluation Criteria: Evaluate each tower based on its height, stability, and the successful placement of the marshmallow at the top.
Collaboration: Participants collaborate closely, sharing ideas and working together to design and construct the tower.
Innovative Thinking: The activity encourages innovative thinking as teams experiment with different strategies to build a stable tower.
Time Management: Teams practice time management skills as they work within a specified time limit to complete the task.
Problem-Solving: Participants engage in creative problem-solving to address challenges such as balancing the marshmallow and constructing a sturdy tower.
Adaptability: Teams adapt their approaches based on trial and error, learning from each iteration to improve their tower designs.
Set Clear Guidelines: Clearly explain the materials, objectives, and evaluation criteria to ensure teams understand the task.
Foster Creativity: Encourage teams to think outside the box and explore unconventional methods for constructing their towers.
Emphasize Collaboration: Highlight the importance of effective communication and teamwork to accomplish the task successfully.
Time Management: Remind teams of the time limit and encourage them to allocate their time wisely between planning and construction.
Reflect and Share: Facilitate a discussion after the activity, allowing teams to share their design choices, challenges faced, and lessons learned.

Objective: To engage participants in the strategic and analytical world of Sudoku, enhancing logical thinking and problem-solving abilities.

Estimated Time: 20-25 Minutes

Sudoku puzzle sheets
Pencils with erasers
Distribute Sudoku puzzle sheets and pencils to each participant.
Familiarize participants with the rules and mechanics of Sudoku puzzles.
Explain the goal: to fill in the empty cells with numbers from 1 to 9 while adhering to the rules of no repetition in rows, columns, or subgrids.
Encourage participants to analyze the puzzle’s layout, identify potential numbers, and strategically fill in cells.
Emphasize the importance of logical deduction and step-by-step approach in solving the puzzle.
Provide hints or guidance if needed, ensuring participants remain engaged and challenged.
Logical Thinking: Sudoku challenges participants’ logical and deductive reasoning, fostering analytical skills.
Problem-Solving: The intricate interplay of numbers and constraints hones problem-solving abilities.
Focus and Patience: Participants practice patience and attention to detail while gradually unveiling the solution.
Pattern Recognition: Identifying number patterns and possibilities contributes to enhanced pattern recognition skills.
Personal Achievement: Successfully completing a Sudoku puzzle provides a sense of accomplishment and boosts confidence.
Offer varying levels of Sudoku puzzles to cater to different skill levels.
Encourage participants to share strategies and techniques for solving specific challenges.
Highlight the mental workout Sudoku provides and its transferable skills to real-life problem-solving.

Helps With: Communication, Problem-solving, & Management

A lockable room
5-10 puzzles or clues
Hide the key and a set of clues around the room.
Lock the room and provide team members with a specific time limit to find the key and escape.
Instruct the team to work together, solving the puzzles and deciphering the clues to locate the key.
Encourage efficient communication and effective problem-solving under time pressure.
Communication Skills: Participants enhance their communication abilities by sharing observations, ideas, and findings to collectively solve puzzles.
Problem-solving Proficiency: The activity challenges teams to think critically, apply logical reasoning, and collaboratively tackle intricate challenges.
Team Management: The experience promotes effective team management as members assign tasks, prioritize efforts, and coordinate actions.
Time Management: The imposed time limit sharpens time management skills as teams strategize and allocate time wisely.
Adaptability: Teams learn to adapt and adjust strategies based on progress, evolving clues, and time constraints.
Clear Introduction: Provide a concise overview of the activity, emphasizing the importance of communication, problem-solving, and time management.
Diverse Challenges: Offer a mix of puzzles and clues to engage various problem-solving skills, catering to different team strengths.
Supportive Role: Act as a facilitator, offering subtle guidance if needed while allowing teams to independently explore and solve challenges.
Debriefing Session: Organize a debriefing session afterward to discuss the experience, highlight successful strategies, and identify areas for improvement.
Encourage Reflection: Encourage participants to reflect on their teamwork, communication effectiveness, and problem-solving approach.

#8. Frostbite for Group Problem Solving Activities

Helps With: Decision Making, Trust, Leadership

An electric fan
Construction materials (toothpicks, cardstock, rubber bands, sticky notes, etc.)
Divide the team into groups of 4-5 people, each with a designated leader.
Blindfold team members and prohibit leaders from using their hands.
Provide teams with construction materials and challenge them to build a tent within 30 minutes.
Test the tents using the fan to see which can withstand high winds.
Decision-Making Proficiency: Participants are exposed to critical decision-making situations under constraints, allowing them to practice effective and efficient decision-making.
Trust Development: Blindfolding team members and relying on the designated leaders fosters trust and collaboration among team members.
Leadership Skills: Designated leaders navigate the challenge without hands-on involvement, enhancing their leadership and communication skills.
Creative Problem Solving: Teams employ creative thinking and resourcefulness to construct stable tents with limited sensory input.
Team Cohesion: The shared task and unique constraints promote team cohesion and mutual understanding.
Role of the Facilitator: Act as an observer, allowing teams to navigate the challenge with minimal intervention. Offer assistance only when necessary.
Clarity in Instructions: Provide clear instructions regarding blindfolding, leader restrictions, and time limits to ensure a consistent experience.
Debriefing Session: After the activity, conduct a debriefing session to discuss team dynamics, leadership approaches, and decision-making strategies.
Encourage Communication: Emphasize the importance of effective communication within teams to ensure smooth coordination and successful tent construction.
Acknowledge Creativity: Celebrate creative solutions and innovative approaches exhibited by teams during the tent-building process.

#9. Dumbest Idea First

Helps With: Critical Thinking & Creative Problem Solving Activity

Estimated Time: 15-20 Minutes

Materials Needed: A piece of paper, pen, and pencil

Problem Presentation: Introduce a specific problem to the team, either a real-world challenge or a hypothetical scenario that requires a solution.
Brainstorming Dumb Ideas: Instruct team members to quickly generate and jot down the most unconventional and seemingly “dumb” ideas they can think of to address the problem.
Idea Sharing: Encourage each participant to share their generated ideas with the group, fostering a relaxed and open atmosphere for creative expression.
Viability Assessment: As a team, review and evaluate each idea, considering potential benefits and drawbacks. Emphasize the goal of identifying unconventional approaches.
Selecting Promising Solutions: Identify which seemingly “dumb” ideas could hold hidden potential or innovative insights. Discuss how these ideas could be adapted into workable solutions.
Divergent Thinking: Participants engage in divergent thinking, pushing beyond conventional boundaries to explore unconventional solutions.
Creative Exploration: The activity sparks creative exploration by encouraging participants to let go of inhibitions and embrace imaginative thinking.
Critical Analysis: Through evaluating each idea, participants practice critical analysis and learn to identify unique angles and aspects of potential solutions.
Open Communication: The lighthearted approach of sharing “dumb” ideas fosters open communication, reducing fear of judgment and promoting active participation.
Solution Adaptation: Identifying elements of seemingly “dumb” ideas that have merit encourages participants to adapt and refine their approaches creatively.
Safe Environment: Foster a safe and non-judgmental environment where participants feel comfortable sharing unconventional ideas.
Time Management: Set clear time limits for idea generation and sharing to maintain the activity’s energetic pace.
Encourage Wild Ideas: Emphasize that the goal is to explore the unconventional, urging participants to push the boundaries of creativity.
Facilitator Participation: Participate in idea generation to demonstrate an open-minded approach and encourage involvement.
Debriefing Discussion: After the activity, facilitate a discussion on how seemingly “dumb” ideas can inspire innovative solutions and stimulate fresh thinking.

This activity encourages out-of-the-box thinking and creative problem-solving. It allows teams to explore unconventional ideas that may lead to unexpected, yet effective, solutions.

#10: Legoman

Helps With: Foster teamwork, communication, and creativity through a collaborative Lego-building activity.

Estimated Time: 20-30 minutes

Lego bricks
Lego instruction manuals

Procedure :

Divide participants into small teams of 3-5 members.
Provide each team with an equal set of Lego bricks and a Lego instruction manual.
Explain that the goal is for teams to work together to construct the Lego model shown in the manual.
Set a time limit for the building activity based on model complexity.
Allow teams to self-organize, build, and collaborate to complete the model within the time limit.
Evaluate each team’s final model compared to the manual’s original design.
Enhanced Communication: Participants must communicate clearly and listen actively to collaborate effectively.
Strengthened Teamwork: Combining efforts toward a shared goal promotes camaraderie and team cohesion.
Creative Problem-Solving: Teams must creatively problem-solve if pieces are missing or instructions unclear.
Planning and Resource Allocation: Following instructions fosters planning skills and efficient use of resources.
Sense of Achievement: Completing a challenging build provides a sense of collective accomplishment.
Encourage Participation: Urge quieter members to contribute ideas and take an active role.
Highlight Teamwork: Emphasize how cooperation and task coordination are key to success.
Ensure Equal Engagement: Monitor group dynamics to ensure all members are engaged.
Allow Creativity: Permit modifications if teams lack exact pieces or wish to get creative.
Focus on Enjoyment: Create a lively atmosphere so the activity remains energizing and fun.

#11: Minefield

Helps With: Trust, Communication, Patience

Materials Needed: Open space, blindfolds

Mark a “minefield” on the ground using ropes, cones, or tape. Add toy mines or paper cups.
Pair up participants and blindfold one partner.
Position blindfolded partners at the start of the minefield. Direct seeing partners to verbally guide them through to the other side without hitting “mines.”
Partners switch roles once finished and repeat.
Time partnerships and provide prizes for the fastest safe crossing.
Trust Building: Blindfolded partners must trust their partner’s instructions.
Effective Communication: Giving clear, specific directions is essential for navigating the minefield.
Active Listening: Partners must listen closely and follow directions precisely.
Patience & Support: The exercise requires patience and encouraging guidance between partners.
Team Coordination: Partners must work in sync, coordinating movements and communication.
Test Boundaries: Ensure the minefield’s size accommodates safe movement and communication.
Monitor Interactions: Watch for dominant guidance and ensure both partners participate fully.
Time Strategically: Adjust time limits based on the minefield size and difficulty.
Add Obstacles: Introduce additional non-mine objects to increase challenge and communication needs.
Foster Discussion: Debrief afterward to discuss communication approaches and trust-building takeaways.

#12: Reverse Pyramid

Helps With: Teamwork, Communication, Creativity

Materials Needed: 36 cups per group, tables

Form small groups of 5-7 participants.
Provide each group with a stack of 36 cups and a designated building area.
Explain the objective: Build the tallest pyramid starting with just one cup on top.
Place the first cup on the table, and anyone in the group can add two cups beneath it to form the second row.
From this point, only the bottom row can be lifted to add the next row underneath.
Cups in the pyramid can only be touched or supported by index fingers.
If the structure falls, start over from one cup.
Offer more cups if a group uses all provided.
Allow 15 minutes for building.

Teamwork: Collaborate to construct the pyramid.

Communication: Discuss and execute the building strategy.

Creativity: Find innovative ways to build a tall, stable pyramid.

Clarify Expectations: Emphasize the definition of a pyramid with each row having one less cup.

Encourage Perseverance: Motivate groups to continue despite challenges.

Promote Consensus: Encourage groups to work together and help each other.

Reflect on Failure: Use collapses as a metaphor for overcoming obstacles and improving.

Consider Competitions: Modify the activity for competitive teams and scoring.

#13: Stranded

Helps With: Decision-making, Prioritization, Teamwork

Materials Needed: List of salvaged items, paper, pens

Present a scenario where teams are stranded and must prioritize items salvaged from a plane crash.
Provide teams with the same list of ~15 salvaged items.
Instruct teams to agree on an item ranking with #1 being the most important for survival.
Teams share and compare their prioritized lists. Identify differences in approach.
Discuss what factors influenced decisions and how teams worked together to agree on priorities.
Critical Thinking: Weighing item importance requires analytical thinking and discussion.
Team Decision-Making: Coming to a consensus fosters team decision-making capabilities.
Prioritization Skills: Ranking items strengthen prioritization and justification abilities.
Perspective-Taking: Understanding different prioritizations builds perspective-taking skills.
Team Cohesion: Collaborating toward a shared goal brings teams closer together.
Encourage Discussion: Urge teams to discuss all ideas rather than allow single members to dominate.
Be Engaged: Circulate to listen in on team discussions and pose thought-provoking questions.
Add Complexity: Introduce scenarios with additional constraints to expand critical thinking.
Highlight Disagreements: When priorities differ, facilitate constructive discussions on influencing factors.
Recognize Collaboration: Acknowledge teams that demonstrate exceptional teamwork and communication.

Now let’s look at some common types of problem-solving activities.

Types of Problem-Solving Activities

The most common types of problem-solving activities/exercises are:

Creative problem-solving activities
Group problem-solving activities
Individual problem-solving activities
Fun problem-solving activities, etc.

In the next segments, we’ll be discussing these types of problem-solving activities in detail. So, keep reading!

Creative Problem-Solving Activities

Creative problem solving (CPS) means using creativity to find new solutions. It involves thinking creatively at first and then evaluating ideas later. For example, think of it like brainstorming fun game ideas, discussing them, and then picking the best one to play.

Some of the most common creative problem-solving activities include:

Legoman: Building creative structures with LEGO.
Escape: Solving puzzles to escape a room.
Frostbite: Finding solutions in challenging situations.
Minefield: Navigating a field of obstacles.

Group Problem-Solving Activities

Group problem-solving activities are challenges that make teams work together to solve puzzles or overcome obstacles. They enhance teamwork and critical thinking.

For instance, think of a puzzle-solving game where a group must find hidden clues to escape a locked room.

Here are the most common group problem-solving activities you can try in groups:

A Shrinking Vessel
Marshmallow Spaghetti Tower
Cardboard Boat Building Challenge
Clue Murder Mystery
Escape Room: Jewel Heist
Escape Room: Virtual Team Building
Scavenger Hunt
Dumbest Idea First

Individual Problem-Solving Activities

As the name suggests, individual problem-solving activities are the tasks that you need to play alone to boost your critical thinking ability. They help you solve problems and stay calm while facing challenges in real life. Like puzzles, they make your brain sharper. Imagine it’s like training your brain muscles to handle tricky situations.

Here are some of the most common individual problem-solving activities:

Puzzles (jigsaw, crossword, sudoku, etc.)
Brain teasers
Logic problems
Optical illusions
“Escape room” style games

Fun Problem-Solving Activities

Fun problem-solving activities are enjoyable games that sharpen your critical thinking skills while having a blast. Think of activities like the Legoman challenge, escape rooms, or rolling dice games – they make problem-solving exciting and engaging!

And to be frank, all of the mentioned problem-solving activities are fun if you know how to play and enjoy them as all of them are game-like activities.

Team Problems You Can Address Through Problem Solving Activities

Fun problem-solving activities serve as dynamic tools to address a range of challenges that teams often encounter. These engaging activities foster an environment of collaboration, creativity, and critical thinking, enabling teams to tackle various problems head-on. Here are some common team problems that can be effectively addressed through these activities:

Communication Breakdowns:

Activities like “Escape,” “A Shrinking Vessel,” and “Human Knots” emphasize the importance of clear and effective communication. They require teams to work together, exchange ideas, and devise strategies to accomplish a shared goal. By engaging in these activities, team members learn to communicate more efficiently, enhancing overall team communication in real-world situations.

Lack of Trust and Cohesion:

Problem-solving activities promote trust and cohesiveness within teams. For instance, “Frostbite” and “Marshmallow Spaghetti Tower” require teams to collaborate closely, trust each other’s ideas, and rely on each member’s strengths. These activities build a sense of unity and trust, which can translate into improved teamwork and collaboration.

Innovative Thinking:

“Dumbest Idea First” and “Egg Drop” encourage teams to think outside the box and explore unconventional solutions. These activities challenge teams to be creative and innovative in their problem-solving approaches, fostering a culture of thinking beyond traditional boundaries when faced with complex issues.

Decision-Making Challenges:

Activities like “Onethread” facilitate group decision-making by providing a platform for open discussions and collaborative choices. Problem-solving activities require teams to make decisions collectively, teaching them to weigh options, consider different viewpoints, and arrive at informed conclusions—a skill that is transferable to real-world decision-making scenarios.

Leadership and Role Clarification:

Activities such as “Frostbite” and “Egg Drop” designate team leaders and roles within groups. This provides an opportunity for team members to practice leadership, delegation, and role-specific tasks. By experiencing leadership dynamics in a controlled setting, teams can improve their leadership skills and better understand their roles in actual projects.

Problem-Solving Strategies:

All of the problem-solving activities involve the application of different strategies. Teams learn to analyze problems, break them down into manageable components, and develop systematic approaches for resolution. These strategies can be adapted to real-world challenges, enabling teams to approach complex issues with confidence.

Team Morale and Engagement:

Participating in engaging and enjoyable activities boosts team morale and engagement. These activities provide a break from routine tasks, energize team members, and create a positive and fun atmosphere. Elevated team morale can lead to increased motivation and productivity.

By incorporating these fun problem-solving activities, teams can address a variety of challenges, foster skill development, and build a more cohesive and effective working environment. As teams learn to collaborate, communicate, innovate, and make decisions collectively, they are better equipped to overcome obstacles and achieve shared goals.

The Benefits of Problem Solving Activities for Your Team

#1 Better Thinking

Problem-solving activities bring out the best in team members by encouraging them to contribute their unique ideas. This stimulates better thinking as team managers evaluate different solutions and choose the most suitable ones.

For example, a remote team struggling with communication benefited from quick thinking and the sharing of ideas, leading to the adoption of various communication modes for improved collaboration.

#2 Better Risk Handling

Team building problem solving activities condition individuals to handle risks more effectively. By engaging in challenging situations and finding solutions, team members develop the ability to respond better to stressful circumstances.

#3 Better Communication

Regular communication among team members is crucial for efficient problem-solving. Engaging in problem-solving activities fosters cooperation and communication within the team, resulting in better understanding and collaboration. Using tools like OneThread can further enhance team communication and accountability.

#4 Improved Productivity Output

When teams work cohesively, overall productivity improves, leading to enhanced profit margins for the company or organization. Involving managers and team members in problem-solving activities can positively impact the company’s growth and profitability.

How Onethread Enhances the Effect of Problem Solving Activities

Problem-solving activities within teams thrive on collaborative efforts and shared perspectives. Onethread emerges as a potent facilitator, enabling teams to collectively tackle challenges and harness diverse viewpoints with precision. Here’s a comprehensive view of how Onethread amplifies team collaboration in problem-solving initiatives:

Open Channels for Discussion:

Onethread’s real-time messaging feature serves as a dedicated hub for open and seamless discussions. Teams can engage in brainstorming sessions, share insightful observations, and propose innovative solutions within a flexible environment. Asynchronous communication empowers members to contribute their insights at their convenience, fostering comprehensive problem analysis with ample deliberation.

Centralized Sharing of Resources:

Effective problem-solving often hinges on access to pertinent resources. Onethread’s document sharing functionality ensures that critical information, references, and research findings are centralized and readily accessible. This eradicates the need for cumbersome email attachments and enables team members to collaborate with precise and up-to-date data.

Efficient Task Allocation and Monitoring:

Problem-solving journeys comprise a series of tasks and actions. Onethread’s task management capability streamlines the delegation of specific responsibilities to team members. Assign tasks related to research, data analysis, or solution implementation and monitor progress in real time. This cultivates a sense of accountability and guarantees comprehensive coverage of every facet of the problem-solving process.

Facilitated Collaborative Decision-Making: Navigating intricate problems often demands collective decision-making. Onethread’s collaborative ecosystem empowers teams to deliberate over potential solutions, assess pros and cons, and make well-informed choices. Transparent discussions ensure that decisions are comprehensively comprehended and supported by the entire team.

Seamless Documentation and Insights Sharing:

As the problem-solving journey unfolds, the accumulation of insights and conclusions becomes pivotal. Onethread’s collaborative document editing feature empowers teams to document their discoveries, chronicle the steps undertaken, and showcase successful solutions. This shared repository of documentation serves as a valuable resource for future reference and continuous learning.

With Onethread orchestrating the backdrop, team collaboration during problem-solving activities transforms into a harmonious fusion of insights, ideas, and actionable steps.

What are the 5 problem-solving skills?

The top 5 problem-solving skills in 2023 are critical thinking, creativity, emotional intelligence, adaptability, and data literacy. Most employers seek these skills in their workforce.

What are the steps of problem-solving?

Problem-solving steps are as follows: 1. Define the problem clearly. 2. Analyze the issue in detail. 3. Generate potential solutions. 4. Evaluate these options. 5. Choose the best solution. 6. Put the chosen solution into action. 7. Measure the outcomes to assess effectiveness and improvements made. These sequential steps assist in efficient and effective problem resolution.

How do you teach problem-solving skills?

Teaching problem-solving involves modelling effective methods within a context, helping students grasp the problem, dedicating ample time, asking guiding questions, and giving suggestions. Connect errors to misconceptions to enhance understanding, fostering a straightforward approach to building problem-solving skills.

So here is all about “activities for problem solving”.No matter which activity you choose, engaging in problem-solving activities not only provides entertainment but also helps enhance cognitive abilities such as critical thinking, decision making, and creativity. So why not make problem solving a regular part of your routine?

Take some time each day or week to engage in these activities and watch as your problem-solving skills grow stronger. Plus, it’s an enjoyable way to pass the time and challenge yourself mentally.

So go ahead, grab a puzzle or gather some friends for a game night – get ready to have fun while sharpening your problem-solving skills!

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Front Psychol

Personality traits and complex problem solving: Personality disorders and their effects on complex problem-solving ability

Ulrike kipman.

1 College of Education, Institute of Educational Sciences and Research, Salzburg, Austria

Stephan Bartholdy

2 Department of Psychology, University of Greifswald, Greifswald, Germany

Marie Weiss

3 Department of Psychology, University of Graz, Graz, Austria

Wolfgang Aichhorn

4 Department of Psychiatry, Psychotherapy and Psychosomatics, Paracelsus Medical Private University, Salzburg, Austria

Günter Schiepek

5 Institute of Synergetics and Psychotherapy Research, Paracelsus Medical Private University, Salzburg, Austria

Associated Data

The raw data supporting the conclusions of this article will be made available by the authors, without undue reservation.

Complex problem solving (CPS) can be interpreted as the number of psychological mechanisms that allow us to reach our targets in difficult situations, that can be classified as complex, dynamic, non-transparent, interconnected, and multilayered, and also polytelic. The previous results demonstrated associations between the personality dimensions neuroticism, conscientiousness, and extraversion and problem-solving performance. However, there are no studies dealing with personality disorders in connection with CPS skills. Therefore, the current study examines a clinical sample consisting of people with personality and/or depressive disorders. As we have data for all the potential personality disorders and also data from each patient regarding to potential depression, we meet the whole range from healthy to impaired for each personality disorder and for depression. We make use of a unique operationalization: CPS was surveyed in a simulation game, making use of the microworld approach. This study was designed to investigate the hypothesis that personality traits are related to CPS performance. Results show that schizotypal, histrionic, dependent, and depressive persons are less likely to successfully solve problems, while persons having the additional behavioral characteristics of resilience, action orientation, and motivation for creation are more likely to successfully solve complex problems.

Introduction

A problem arises when a person is unable to reach the desired goal. Problem-solving refers to the cognitive activities aimed at removing the obstacle separating the present situation from the target situation ( Betsch et al., 2011 ). In our daily lives, we are constantly confronted with new challenges and a plethora of possibilities to address them. Accordingly, problem-solving requires the ability to identify these possibilities and select the best option in the unfamiliar situations. It is, therefore, an important competence to deal with new conditions, adapt to changing circumstances, and react flexibly to new challenges ( Kipman, 2020 ).

Even tasks for which the sequence of choices to be taken is relatively straight-forward, such as in the process of navigating to a certain destination in a foreign city or cooperative decision-making during psychotherapy, appear as a highly diversified process, when considered in detail ( Schiepek, 2009 ; Schiepek et al., 2016a ). However, most problems we face in everyday life are not as well defined and do not necessarily have an unambiguous solution. The ability to deal with such sophisticated problems, i.e., complex problem solving (CPS) , is of particular relevance in everyday settings.

Funke (2001 , 2003 , 2012) and Dörner and Funke (2017) , identified five dimensions along which complex problems can be characterized: (i) The complexity of the problem arises from the number of variables contributing to the problem, which in turn affect the number of possible solutions. (ii) The connectivity of the problem arises from the number of interconnections between these variables. (iii) The dynamics of the problem arise from changes in the problem variables or their interconnections over time. These changes can be a result of the person’s actions or are inherent to the problem, i.e., characteristics of the variables themselves or a result of interactions between the variables. (iv) The non-transparency of a problem refers to the extent to which the target situation, the variables involved, their interactions and dynamics cannot be ascertained. (v) Finally, complex problems are usually polytelic , i.e., they have more than one target situation.

Accordingly, CPS requires the ability to model the problem space, i.e., understand which variables are involved and how they are interconnected, the ability to handle a large number of variables at the same time, judge the relevance and success probability of possibilities, identify the interconnections between variables and the inherent dynamics thereof, judge the consequences of one’s own actions with regards to the problem space, and collect relevant knowledge to deal with non-transparency.

Tasks to measure this complex set of abilities were developed by Dörner (1980 , 1986) , who criticized that the measurement of general intelligence tended to use simple tasks that are not comparable with the level of complexity of real-world problems. He proposed measuring intelligent behavior in computerized environments specifically adapted to simulate the properties of sophisticated problems in everyday settings ( Danner et al., 2011b ). cf. Dörner et al. (1983) in research used settings referred to as Microworlds to assess the way participants acted under heterogeneous, dynamic, and non-transparent conditions. Participants were instructed to administrate a tiny German village by the name of Lohhausen by creating the ideal conditions for the village and its inhabitants ( Hussy, 1998 , p. 140–141). This microworld comprised more than 2,000 variables, guaranteeing an elevated level of complexity, which also required a high-level operationalization of CPS. However, the general validity of the performance at Lohhausen turned out to be a questionable issue, since the performance was operationalized as a factor composed of 6 main criteria, some of which were subjective assessments. Accordingly, the parameter definition for CPS performance was rather ambiguous. The reason for this ambiguity is that the vague description of the objective, i.e., to establish a respectable standard of well-being among the inhabitants—gave room for subjective interpretation (cf. Hussy, 1998 , p. 146–150). Since then, the psychometric validity of the CPS performance in complex microworlds has been demonstrated by several researchers (e.g., Wittmann and Hattrup, 2004 ; Danner et al., 2011a ).

Because of the high-translational relevance of the topic, the question arises how and which individual differences contribute to more or less efficient solving of the complex problems, such as Microworlds. Individual differences in problem-solving have been described along a cognitive dimension, i.e., the problem-solving style , and an emotional–motivational dimension, i.e., the problem orientation ( D’Zurilla et al., 2011 ). Cognitively, problems can be solved in a rational style , i.e., systematically and deliberate, in an impulsive style , i.e., careless, hurried, and often incomplete, or in an avoidance style via passivity and inaction leading to procrastination ( D’Zurilla et al., 2002 , as cited in D’Zurilla et al., 2011 ). Emotionally, people with a positive problem orientation , see problems as an opportunity for success, i.e., a “challenge” and are confident that the problem is solvable, and that they will be able to solve it. People with a negative problem orientation view problems as an opportunity for failure, i.e., a “threat” and doubt their ability to solve the problem ( D’Zurilla et al., 2011 ).

Some studies have already related basic personality traits, such as the BIG-5, to the way a person tackles complex problems. For example, it has been demonstrated that individuals who score high in conscientiousness, openness for experience, and extraversion also have higher problem-solving abilities. In contrast, individuals with higher scores in neuroticism show poor problem-solving abilities ( D’Zurilla et al., 2011 ). McMurran et al. (2001) demonstrate that this is a result of the way in which neurotic individuals approach problems. Neuroticisms was significantly associated with an impulsive or avoidant problem-solving style, and a negative problem orientation. Vice versa, Arslan (2016) identified a positive relationship between constructive problem-solving and being extrovert, receptive, and open to new learning experiences, and also high in tolerability and accountability.

The present study seeks to extend these findings to individuals with “extreme” levels of personality traits, i.e., individuals with personality disorders, taking into consideration the way in which personality characteristics manifest in everyday situations, such as work–place situations. Following the most current diagnostic approach to personality disorders as outlined in the ICD-11, the individual accentuations of 9 disorder-relevant personality traits were taken into account, including:

(i) Paranoid traits , i.e., the extent of mistrust toward others.
(ii) Schizoid traits , i.e., the inability to express feelings and experience pleasure, resulting in fierce separation from affective contacts and also friends and social gatherings with an excessive preference for the magical worlds.
(iii) Antisocial traits , i.e., the extent of disregard for social obligations and callous lack of involvement in feelings for others, resulting in aggressive behavior.
(iv) Borderline traits , i.e., the tendency to act out impulses without regard to consequences, associated with unpredictable and erratic moods.
(v) Histrionic traits , i.e., the tendency to overdramatize and show a theatrical, exaggerated expression of feelings, suggestibility, egocentricity, hedonism, and a constant desire for recognition, external stimuli, and attention.
(vi) Dependent traits , i.e., excessive and inappropriate agreeableness ( Costa and McCrae, 1986 ) resulting in major anxiety about separation, feelings of helplessness, and a tendency to subordinate oneself to the desires of others.
(vii) Schizotypal traits , i.e., extreme levels of introversion, resulting in social disengagement.
(viii) Obsessive-compulsive (anankastic) traits , i.e., excessive conscientiousness, involving feelings of doubt, perfectionism, and inflexibility.
(ix) Depressive traits , i.e., the tendency toward persistent feelings of sadness and loss of interest.

Few studies have assessed problem-solving, much less CPS, in patients with personality disorders. Previous research shows, that patients with histrionic and narcissistic personality types show an impulsive problem-solving style, whereas avoidant and dependent individuals show a negative problem orientation ( McMurran et al., 2007 ). In addition, people who are in a depressive mood ( Lyubomirsky et al., 1999 ), or even clinically depressed and anxious have difficulties generating effective solutions to problems ( Marx et al., 1992 ). Accordingly, we hypothesize a negative association between high accentuations of disorder-related personality traits and CPS. The aim of the present study was to explore, which disorders were most severely affected and whether this association also manifested in work-related situations.

Action-orientated problem-solving is particularly required in areas where people are under a lot of stress, for example, in entrepreneurship, team leading in the clinical settings, or firefighting. Especially when a work-related crisis appears, action-oriented problem-solving is important, because it unites handling both novel and routine demands ( Rudolph and Repenning, 2002 , as cited in Rudolph et al., 2009 ). Rudolph et al. (2009) found that only by taking action, information cues become available. Accordingly, both CPS and everyday situations in the work-place require the ability to cope with stressful events and protect oneself from the negative effects of stress, i.e., resilience ( Lee and Cranford, 2008 , as cited in Wagnild and Young, 1993 ; Fletcher and Sarkar, 2013 ). Indeed, individuals with a high trait resilience are more willing to take action in problem-solving ( Li and Yang, 2009 , as cited in Li et al., 2013 ). This is consistent with previous research demonstrating that effective problem-solving abilities go along with high-psychological resilience ( Garcia-Dia et al., 2013 ; Williamson et al., 2013 ; Crowther et al., 2016 , as cited in Pinar et al., 2018 ). Pinar et al. (2018) even found that problem-solving competencies can be increased by increasing psychological resilience and self-confidence levels. Accordingly, identifying which personality disorders are most severely affected in these areas may also provide hints for psychotherapy.

Materials and methods

Participants.

The present study included data from N = 242 adults (49.1% male) with personality disorders and/or depressive disorders, with ages ranging from 17 to 48 years (mean: 26.5 years). The participants were given five assessment batteries and a set of demographic variables, which included game experience. They were also given a commercial complex problem-solving (CPS) game known as Cities: Skylines involving the construction and managing of a city like a mayor would with the goal of growing the city while not running out of money. Participants were patients from psychiatric and psychosomatic hospitals, who got follow-up treatment directly after leaving the hospital. The treatment took place in a panel practice for aftercare where the CPS experiment was done (see Figure 1 ).

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Exemplary model of some (not all) factors that influence the number of inhabitants and the general happiness of the population in Cities: Skylines (CSL). The number of related variables illustrates the complexity, connectivity, and polytely in the simulated environment.

Personality questionnaires

In order to obtain a comprehensive diagnosis and measure disordered personality traits in a continuous fashion, three personality questionnaires were used, including the PSSI, SCID-5-PD, and MMPI-II. While the PSSI scores were used in the statistical analysis, SCID-5-PD scores and MMPI-II scores were used to confirm the PSSI diagnosis. Furthermore, in order to assess the manifestation of disordered personality traits in work-related situations, we used the BIP.

The Persönlichkeits-Stil und Störungs-Inventar (PSSI; Kuhl and Kazen, 2009 ) is a self-report instrument that measures the comparative manifestation of the character traits. These are designed as non-pathological analogs of the personality disorders described in the psychiatric diagnostic manuals DSM-IV and ICD-10. The PSSI comprises 140 items assigned to 14 scales: PN (willful-paranoid), SZ (independent-schizoid), ST (intuitive-schizotypal), BL (impulsive-borderline), HI (agreeable-histrionic), NA (ambitious-narcissistic), SU (self-critical-avoidant), AB (loyal-dependent), ZW (conscientious-compulsive—anankastic), NT (critical-negativistic), DP (calm-depressive), SL (helpful-selfless), RH (optimistic-rhapsodic), and AS (self-assertive-antisocial). Patients rate each item on a 4-point Likert scale (from 0 to 3) and continuous scale values are calculated as the sum of the 10 item ratings belonging to a scale. Accordingly, a maximum value of 30 can be achieved for each scale. In this study, we focused on the nine traits PN, SZ, ST, BL, HI, AB, ZW, DP, and AS, as the other measured traits are not listed as personality disorders in the ICD-10 or DSM-V.

The Strukturiertes Klinisches Interview für DSM-5—Persönlichkeitsstörungen (SCID-5-PD; First et al., 2019 ) is a semi-structured diagnostic questionnaire that can be used to evaluate the 10 personality disorders included in the DSM-5 in clusters A, B, and C, as well as disorders in the category “not otherwise specified personality disorder.” Each DSM-5 criterion is assigned corresponding interview questions to assist the interviewer in assessing the criterion. It is possible to utilize the SCID-5-PD to categorically diagnose personality disorders (present or absent) ( First et al., 2019 ). In addition, regulations are also included which can be used to create dimensional ratings.

The MMPI ® –2 ( Butcher et al., 2000 ) is a revised and completely re-normed version of the Minnesota Multiphasic Personality Inventory (MMPI). With the help of the MMPI ® –2, a relatively complete picture of the personality structure can be obtained in an economical way.

The Bochumer Inventar zur berufsbezogenen Persönlichkeitsbeschreibung (BIP; Hossiep and Paschen, 2019 ) measures personality traits in a work-related context. A total of 210 items are assigned to 4 global dimensions including 14 subscales. These include work orientation (diligence, agility, and focus), professional approach ( performance-, creativity-, and management motivation), social competencies (sensitivity, social skills, sociability, teamwork, and assertiveness), and mental constitution (emotional stability, resilience, and self-confidence) on a continuous scale. Patients respond to each item on a 6-point Likert scale.

Game experience

As possible previous experience with the CPS game may affect the level of problem-solving efficiency during the test, participants were asked to rate their previous engagement with simulation-based urban development games on a 4-point Likert scale with response options running from “none” to “very much.” The same poll also featured a listing of 20 symbols from Cities: Skylines, in combination with their meanings (e.g., “no electricity”) for participants to make use of during their quest. At the end, participants were asked to rate their experience based on a 5-point scaling reaching from 1 (extremely simple) to 5 (super challenging). At last, the researcher also marked on each poll sheet, whether (a) the individual patient was able to accomplish the mission (Success, Failure, or Patient Breakup), and (b) the exact time frame of the testing session (morning, afternoon, or evening).

Cities: Skylines (CSL)

The computer-based simulation game Cities: Skylines ( Paradox Interactive, 2015a ), which can be downloaded from Steam for about 30 dollars, explores the construction and management of a city and was implemented in the current study as a Microworld scenario. Much like in the successful microworld Lohhausen ( Dörner et al., 1983 ), gamers in Cities: Skylines basically act in lieu of the city’s mayor, taking over all of his authority and duties. As promised in the user manual, it “offers endless sandbox play in a city that keeps offering new areas, resources, and technologies to explore, continually presenting the player with new challenges to overcome” ( Paradox Interactive, 2015b , p. 4). The game fulfills the parameters of Brehmer and Dörner’s (1993) microworlds and meets the standards of complex problems according to Funke ’s ( 2001; 2012 ). The examples below illustrate the way in which these features are relevant for Cities: Skylines (see Figure 2 ; see also de Kooter, 2015 ; Paradox Interactive, 2015b ):

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Procedure of the study.

(i) Complexity is fulfilled because the system is made up of a variety of components including a vast series of different constructions (areas, basic resources, roads, constructions, electricity, water supplies, etc.), options (fiscal matters, budgeting, credit, traffic management, security, healthcare, and education), and parameters (population density, inhabitant satisfaction, environmental issues, and delinquency). As an example, while purchasing a wind turbine, the participant may weigh related costs, budgeted funds for the week, potential noise pollution, the way the turbine blends into the landscape vs. the rate of efficiency, along with the hardware required to connect the device to the town’s existing network, etc.
(ii) Connectivity is fulfilled because the parameters in the model are heavily interconnected. Each component is related to at least one other element (see Figure 2 ) implementing a network of correlations and interdependencies. As an example, residential zones should not be located in proximity to wind turbines, as the amount of noise pollution caused by their operation might affect the quality of life in that zone, which again might make the area less attractive and lower the property values.
(iii) Dynamics are fulfilled because the demands of the population are subject to autonomous change, while other variables, e.g., zoning requirements also depend in part on the actions of the participants. While the dynamics of the game cause the population and the territory of the city to grow, the whole infrastructure becomes inadequate over time and needs to be adapted. Water and electricity infrastructures, the number of schools, clinics, municipal cemeteries, etc., that used to suffice for the population then need to be expanded. Moreover, depending on its frequentation, each building or road has a certain life span until it is left abandoned and will have to be replaced.
(iv) Non-transparency is not featured as an essential part of the Cities: Skylines gameplay, but is instead primarily caused by its connectivity and intricacy. While playing the game, the number of variables and their interconnections make active exploration essential. Independent of the player’s actions; however, there are also very non-transparent features, such as random death waves or an (unexpectedly) higher incidence of fires in the area following the first construction of a firefighter center by the player.
(v) Polytely arises since the objective to increase the population of the city requires the simultaneous achievement of a large number of minor tasks, which may be conflicting (e.g., strategic allocation of bus stops for both students and employees). The situation is further complicated by unforeseen complications (e.g., water pollution causing disease spread), which force the player to abandon his/her ongoing task and give full attention to the new issue. The source of the problem must be evaluated while new strategies for potential solutions are weighed against proven approaches. For the current research, each patient was provided with identical settings, including a sizeable, completely functional city with a number of 2,600 residents, 50,000 game money points, and a general population satisfaction level of 90%. Their subsequent task was to boost the population of the cities to 5,000 residents while making sure that the residents were not poorly (as measured by an average satisfaction level of at least 75%) and the bank balance remained positive. On the contrary, the task was left unaccomplished if (a) the population of the urban areas dropped to 1,000, (b) the balance of the account dropped to 0, or (c) the maximum game time of 120 min had elapsed. Patients received the tip, that it was necessary to set priorities and focus on the mission.

Based on the task of raising the number of inhabitants of the city, a parameter of CPS performance was calculated as the average growth of the population relative to the target size of 5,000:

Gamers were instructed not to modify the time settings during the game, to allow for comparable measurements across participants.

Given that the participants were patients from psychiatric and psychosomatic hospitals, many of them lacked game experience. To increase test fairness between patients with different levels of game experience, all the participants were provided with a brief introduction on how to handle a list of fundamental game features:

• placement of streets, buildings, water pumps, and wind turbines;
• positioning of roads, structures, water pipes, and turbines;
• division of zones (housing, businesses, and industries/offices zones) and the mode of bulldozing;
• structural survey of power, water lines, and waste collection;
• search for the info stats to view the requirements of the residents;

Statistical analysis

For all the statistical analyses, SPSS version 26.0 (2020) was used.

On the basis of the ICD-11 definition, the personality traits were not analyzed categorically (as before), but dimensionally. To relate the expression of currently recognized personality disorders to performance in CPS, we used correlation analyses between CPS performance and the 9 scale scores of the PSSI (verified by the SCID and MMPI-2) and also the 4 overall dimensions of the BIP. Given the high number of resulting correlations, p -values could be misleading because of the multiple testing. Accordingly, we identified relevant personality traits for CPS using (i) The Bonferonni-correction of p -values and (ii) an effect sizes cut-off of r > 0.25.

In a second step, we explored, which facets of the BIP contributed to the associations with CPS performance in order to get a more fine-grained picture of possible effects.

In sum, we sought to identify the strongest predictors of CPS performance using 3 multivariate regression models with the 9 clinical traits, controlling for gender in the 2nd model and additional game experience in the 3rd model.

Table 1 lists the experience with urban planning simulation games in the current sample. About 50% of the patients rated the game as “easy” or “rather easy,” 37.5% rated it as “not easy but also not difficult” and 12.6% responded that the game was “difficult” or “very difficult.”

Experience of the sample ( N = 242, N = 210 valid answers).

Correlation analyses show that CPS performance was negatively related to schizotypal ( r = −0.46), histrionic ( r = −0.44), and depressive ( r = −0.46) personality accentuations. The higher the expression in any of these areas, the higher the probability of failing in CPS. Effect sizes (: = r ) were > 0.40 for each of these traits (compare Table 2 ). Furthermore, CPS-performance was negatively correlated with the dependent ( r = −0.29) and paranoid ( r = −0.25) personality traits, but coefficients were much lower and therefore of less practical relevance as for schizotypical, histrionic, and depressive traits. Schizoid ( r = 0.04), borderline ( r = 0.17), anankastic ( r = −0.05), and anti-social ( r = −0.04) traits were not significantly associated with the CPS (see Table 3 ).

Correlations of CPS and personality disorders with work-related personality manifestations as assessed with the BIP.

Correlations surpassing an effect size of r = 0.25 are highlighted in bold font, italic numbers have a lower effect size but are still significant when taking only the Bonferroni Correction into account, **p < 0.01, *p < 0.05.

Correlations between personality traits and CPS performance.

Correlations surpassing an effect size of r = 0.25 are highlighted in bold font, **p < 0.01, *p < 0.05 but not significant when taking the Bonferroni Correction into account.

Regarding the work-related manifestations of the personality traits, CPS-performance was positively associated with the overall BIP dimensions of work orientation ( r = 0.27), professional orientation ( r = 0.34), and psychological constitution ( r = 0.25), but negatively with the overall BIP dimension social competencies ( r = −0.25). In order to explore these associations further, CPS performance and personality disorders were related to the sub-facet scores of the BIP (see Table 2 ).

Professional orientation was also negatively correlated with depressive traits ( r = −0.40), the psychological constitution was negatively correlated with borderline traits (−0.38), dependent traits (−0.31), and with depressive traits (−0.26).

The results demonstrate that particularly the facets resilience, action orientation, and motivation for creation were positively correlated with successful problem-solving, while sociability and CPS were significantly negatively correlated. The higher the resilience, action orientation and motivation for creation and the lower the sociability, the better was the CPS performance. When we take Bonferroni correction into account, also conscientiousness and motivation for leadership (italic in the table) were negatively correlated with the CPS performance.

Interestingly, the associations between personality disorders and work-related personality expressions were moderate. The strongest associations arose for resilience, which was negatively associated with several personality disorders, particularly, borderline, histrionic, and dependent traits. Focusing on the traits that showed the strongest impairment in CPS, schizotypal traits were associated with high sociability ( r = 0.36) and to a lesser extent with low-action orientation ( r = −0.22), which in turn related to low-CPS performance. Histrionic traits were related to low resilience ( r = −0.28), which in turn related to low-CPS performance. Depressive traits were related to low motivation for creation ( r = −0.25), and also low-leadership motivation ( r = −0.34) and to a lesser extent low-achievement motivation ( r = −0.21), low-action orientation ( r = −0.20), and low resilience ( r = −0.24), which in turn is related to low-CPS performance.

In a combined model with all 9 personality traits (adjusted R 2 = 36.7%), we confirmed that histrionic traits have the biggest negative impact on CPS performance (β = −0.351), followed by schizotypical (β = −0.312) and depressive traits (β = −0.303). Also, in the multiple regression model, dependent and paranoid traits are negatively related to CPS performance. If gender is the part of the model and held constant in a model containing the 9 traits, histrionic traits still have a significant and practical relevant impact of β′ = −0.325. (Condition Index = 24). The same holds true when also taking game experience into account (β ′ ′ = −0.319) see Table 4 .

Combined regression model, β′: controlling for gender, β ′ ′ controlling for gender and game experience.

Correlations surpassing an effect size of r = 0.25 are highlighted in bold font, **p < 0.001.

(Condition Index checking for possible multicollinearity is moderate with CI = 22, 36, so multicollinearity is moderately given, βs are, therefore, interpretable, p -values can be slightly biased, βs with 0.3 and higher found in this model for the 3 traits have for certain a significant and practically relevant impact).

The present study examined the influences of personality traits on the CPS performance in a clinical sample of individuals with a range of different psychiatric diagnoses. The aim of this empirical analysis was to extend previous research on individual differences in CPS to extreme personality traits as observed in personality disorders, and also their manifestation in work-related situations. We explored, which personality dimensions were most strongly associated with impairments in the CPS.

With regards to the clinical personality dimensions (i.e., dimensionally defined personality disorders), statistical analyses revealed that schizotypal, histrionic, dependent, and depressive personality traits were associated negatively with the participants’ performances in the given CPS task (consistent with, e.g., McMurran et al., 2007 ). Previous findings on these relationships were, therefore, further confirmed, specifically in showing that subjects with high levels of depressiveness and anxiety seemed to have more difficulties in finding and executing effective solutions to the given complex problems (e.g., see Marx et al., 1992 ; Lyubomirsky et al., 1999 ).

Unsurprisingly, no single clinical personality structure was associated with better problem-solving performances (as compared with the non-clinical trait levels). As personality disorders are generally linked with increased levels of neuroticism, which subsequently was consistently found to negatively influence problem-solving (e.g., McMurran et al., 2001 ; D’Zurilla et al., 2011 ), this result is also consistent with the general clinical intuition. But, contrary to the previous findings ( D’Zurilla et al., 2011 ), conscientiousness had no significant impact on CPS performance in this sample.

Further analyses gave deeper insights into relationships that were found in the first part of the data analyses. They are especially allowed to draw conclusions for the clinical patients. It was found that higher levels of resilience (consistent with, e.g., Garcia-Dia et al., 2013 ; Williamson et al., 2013 ; Crowther et al., 2016 , as cited in Li and Yang, 2009 ; Pinar et al., 2018 , as cited in Li et al., 2013 ), action orientation, and motivation for creation (e.g., see Eseryel et al., 2014 ) positively influenced the problem-solving performance as additional behavioral characteristics . This indicates that, even for high levels of usually negative personality traits, a person’s ability to successfully solve problems will not be impaired automatically if the person is also very resilient to the effects of negative events and highly action-oriented and motivated when facing problems. Hence, this interpretation is consistent with the conclusions of a study by Güss et al. (2017) , who found that more approach-oriented individuals outperformed avoidance-oriented participants in the complex problems. In this way, these positive traits act against the negative impact of otherwise impairing personality traits or even disorders. Interestingly, sociability was found to have a negative influence on the participants’ performances, while no significant influences on social skills, team orientation, or self-confidence were found. Therefore, it seems to be more comprehensible why some of us deal easily with complex problems and can manage things forward-looking while others do not succeed in making good decisions.

Data availability statement

Ethics statement.

Ethical review and approval was not required for the study on human participants in accordance with the local legislation and institutional requirements. The patients/participants provided their written informed consent to participate in this study.

Author contributions

UK was the main author, did all calculations, research to and wrote the article. SB did the programming of the microworlds and all technical support. MW did the review on the introduction and discussion part. WA and GS served as a consultant. All authors contributed to the article and approved the submitted version.

Acknowledgments

We thank Martina Mathur and Belinda Pletzer for proofreading and translating.

Conflict of interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Publisher’s note

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Assessing and Teaching 21st Century Skills: Collaborative Problem Solving as a Case Study

First Online: 05 April 2017

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Part of the book series: Methodology of Educational Measurement and Assessment ((MEMA))

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This chapter describes the assessment of collaborative problem solving using human-to-human interaction. Tasks were designed to require partners to contribute resources or skills that they uniquely controlled. Issues were task design, data capture, item and data definition, calibration, and the link to teaching intervention. The interpretation of the student performance is mapped to a criterion-referenced interpretation framework, and reports are designed to assist teachers to intervene at a Vygotsky zone of proximal development in order to promote development of the student ability in collaborative problem solving. The data analytics demonstrate how the equivalent of test items are developed and issues such a local independence are discussed.

An earlier version of this chapter was presented as a keynote lecture at the Institute of Curriculum & Instruction at East China Normal University, November 6–8, 2015, Shanghai, China.

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Griffin, P. (2017). Assessing and Teaching 21st Century Skills: Collaborative Problem Solving as a Case Study. In: von Davier, A., Zhu, M., Kyllonen, P. (eds) Innovative Assessment of Collaboration. Methodology of Educational Measurement and Assessment. Springer, Cham. https://doi.org/10.1007/978-3-319-33261-1_8

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Problem Solving

Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.

Uses a logical method for organizing and analyzing information.
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1.5 Characteristics, Skills, and Knowledge Areas Needed for Human Services Work

This section introduces the history of human services as a profession. The desire to help others has been present throughout recorded history. However, the development of human services as a profession focuses on using best practices, evidence-based approaches, and theory to help others in the most effective manner possible. There are key characteristics, skills, and knowledge that help human service workers assist their clients as efficiently and productively as possible.

In the early 1950s, Carl Rogers, a prominent psychotherapist, began outlining the approach to helping known as humanistic psychology. Rogers, influenced by previous work of Jessie Taft and Otto Rank on relational theory, believed that the key element in a helping relationship involves the relationship itself. He pointed to three key characteristics that helpers need in order to establish an effective helping relationship: empathy, congruency, and unconditional positive regard.

1.5.1 Empathy

Empathy is often described as putting yourself in somebody else’s shoes. While this description is helpful, empathy in helping is more intentional than “wearing someone’s shoes” implies. Professional empathy is being able to look at the client’s issue or situation from the view of the client. You are attempting to see the world through the other person’s lens, but it does not mean that you can then know exactly how the client is feeling. It does not mean that you agree with this point of view, or that you have had a similar experience to the client. In fact, if you have had a similar experience, it may be tempting to say, “I had the same thing happen.” Remember, even if you have been in the same position, this does not mean you both see the situation the same. Empathy shows that, as another human, you are trying to understand how the client is viewing their experiences and situation. This involves maintaining a judgment-free approach to your work.

For example, let’s think about a human services student interning as an intake worker at a diversion facility for recipients of DUI infractions. The student may hear many versions of “I only had two drinks,” “I wasn’t impaired at all,” or “Everybody I know drives home after parties; I think they singled me out unfairly.” The student may not agree with these statements, but can the student understand how the client may view the situation? Being able to view the situation from the client’s view is critical to working effectively.

Another way of looking at empathy is to consider these four elements:

Perspective Taking: When you share or take on the perspective of another person, you must also be able to recognize someone else’s perspective as truth.
Being Nonjudgmental: When we judge another person’s situation, we discount their experience. To take on the perspective of another person, you must put away your own thoughts, assumptions, and biases.
Recognizing Emotions : Recognizing someone else’s emotion or understanding their feelings requires you to be in touch with your own feelings and to put yourself aside so that you can focus on the person in distress.
Communicating Understanding : Express your understanding of the other person’s feelings and ask them to tell you more. (Wiseman, 1996.)

1.5.2 Empathy versus Sympathy

Being compassionate with clients involves using empathy rather than sympathy—two behaviors that can be confused. While empathy emphasizes seeing things from another’s perspective, sympathy involves seeing things from your own perspective. Empathy helps build connections between people, whereas sympathy puts one person (the one expressing sympathy) above the other person, creating disconnection.

1.5.2.1 Activity: Empathy or Sympathy?

Dr. Brené Brown is known for her work related to empathy, shame, and sympathy. In this 3-minute video, she gives examples that distinguish empathy from sympathy.

Fig. 1.16. Brené Brown on Empathy vs Sympathy [YouTube Video]

After watching the video, answer the following questions:

What are the differences between empathy and sympathy?
How does empathy fuel connection?
What does it mean to “silver line” something?

1.5.3 Congruence

Congruence (also known as genuineness) has to do with how a helper presents themselves. It is vital that the client feels that the worker is being real with them, rather than just playing a role. And as fellow humans, we intuitively understand this. Think of a time when you were asking someone for help. Your gut tells you when someone is being fake or doesn’t care about the situation. Just as we are sensitive to that sense of insincerity, our clients can pick that up in a human services worker. The solution? Finding the balance between your everyday life and your working life. It doesn’t mean telling your life story to a client, but it does mean being comfortable in your role of helper. This involves the development of boundaries that allow you to be your true self in your working relationships, but maintains a constraint between your personal and professional life. We will discuss self-disclosure in more detail later in this book.

1.5.4 Unconditional Positive Regard

Unconditional positive regard means that everyone has worth and deserves our consideration simply by the fact that they are human. We come to each client and each relationship with a sense of respect and warmth regardless of the client’s past or current attitudes or behaviors. By meeting the client on this level ground, you are inviting the client to work with you as an equal partner in creating solutions. As with empathy, this requires the suspension of judgment of our clients.

1.5.5 Additional Characteristics

Many different human services texts and training materials list characteristics thought to be helpful in the field. These may vary by specific topic (such as group counseling, case management, or substance use treatment), but the following characteristics are generally considered extremely helpful:

Patience: This characteristic is vital for anyone working with people. It generally takes a long time for clients’ problems to escalate to a place where they are seeking help. It is unrealistic of us to expect that these problems will be solved overnight. The rate of change can be incredibly slow, and attempting to rush the work will generally backfire. Motivational Interviewing is an approach often used for behavior change issues in treatment centers. Dr. Stephen Rollnick, one of the developers of motivational interviewing, describes the importance of patience this way: “Act as if you have 10 minutes, and it will take an hour. Act as if you have an hour, and it will take 10 minutes” (Rollnick, 2013). In our desire to help, we may be rushing along the process in a way that is unhelpful.When we slow down and focus on the client’s needs, the work often goes much more quickly. This video shows Dr. Rollnick talking to a colleague about an example of this in her own work.
Flexibility: Whenever you are working with other humans, the path to success is not always clear. You may prepare yourself to work with a client on job-seeking strategies, and then the client comes in with an eviction notice. It is important to not be rigid in our expectations of our clients or the work.
Curiosity: Many of you are probably drawn to this field because of your curiosity about others and the problems they face. It is important to remain curious and never assume you know what a particular client is going through. If you begin losing your sense of curiosity, it may be a red flag indicating burnout, which is related to the final characteristic.
An Understanding of Self-Care : Often the last thing new workers are thinking about is self-care. However, research supports that human service workers who do not take time to care for themselves will eventually lose their desire to help, and may lead to compassion fatigue and burnout (Newell and Nelson, 2014). Understanding the importance of self-care early on will help you navigate the challenges of this work. Self-care means anything from a 15-minute timeout, committing to leaving your work at work (rather than taking it home), or a week-long vacation. A deeper understanding of healthy self-care is discussed in Chapter 10.

1.5.6 Important Skills for Effective Work in Human Services

As noted previously in the previous section, there are several different levels and types of work in human services. Whether you are working in the micro or macro level (figure 1.5), or working in the Engagement or Evaluation phase (Figure Six), there are common skills that human service workers use. These skills include:

Communication Skills: An ability to communicate effectively and clearly is a key skill in the human services field. Often we ask clients to tell us very personal information. Our ability to communicate our empathy and regard will go a long way to making the client feel comfortable sharing with us. We also need to be able to communicate effectively with coworkers and the other agencies that may be working with the client as well.
Documentation: This important part of any human service profession may include chart notes, progress reports, referrals, or assessments. The ability to write clearly and concisely is key for effectiveness. While each specific field in human services may have different documentation requirements, these skills will be important.
Ability to Ask for Help: Often the people who find it hardest to ask for help are helpers themselves. Helpers tend to think they need to be knowledgeable, and they often have difficulty admitting that they need assistance. However, as noted above, human service workers are often confronted with situations they haven’t prepared for or haven’t faced before. An important part of the work is being able to discuss issues with colleagues and supervisors to help clarify solutions. One of the most powerful statements you can make is this: “I don’t know, but I know who to ask.” None of us can know everything that might be required in our work with clients. In order to be successful and effective, we have to be comfortable asking for input from others.
Cultural Humility: Being other-centered is an important practice in the human services field. The first step in cultural humility is the awareness that we do not know what it is like to have the social identities and experiences of others. Understanding power dynamics is crucial to practicing cultural humility. In the professional: client relationship the professional already has more power. If the client is also a member of a group that has been marginalized (e.g., being gay, an immigrant, etc.) and the professional is not, this also gives the professional more power. It is especially valuable to be culturally humble in relationships where the person is talking about their experiences as being part of a marginalized group. Being curious and humble, so that we can learn and understand others’ experiences, helps us to grow our own knowledge. Having a culturally humble stance is critical to helping those we serve achieve self-sufficiency.

1.5.7 Important Areas of Knowledge in Human Services

As noted previously in the chapter, there are several different levels and types of work in human services. The knowledge needed for human services has some fundamental areas, but then will be specific to your work, your population, and your own background.

General skills include:

Awareness of Equity, Inclusion and Diversity: Understanding this lens is one of the foundations of human services. It is referred to specifically in the Human Services Code of Ethics. It is part of our job to address inequities and be aware of structural issues that make accessing services more difficult for vulnerable populations. This will be addressed further in Section VIII of this text. All areas of knowledge need to be understood through the lens of equity, diversity and inclusion.
Lifespan Development: Understanding the stages of human development is key when working with any age group. What parents experience with a newborn is different from the experience of parenting a pre-teen, for example. The issues facing the elderly are different from those facing a young adult just starting out on their own. Being aware of the ways that systemic oppression and privilege affect development is important. Knowledge of how we develop–biologically, emotionally, and socially–helps us work with our clients appropriately.
Theories of Effective Helping : As mentioned earlier in the chapter, there are many theories that human service professionals can use to help guide their work with clients. When we offer suggestions or craft interventions, we should have an evidence-based reason, as well as knowledge of our clients culture, strengths. Theory helps us ground our work in effective strategies.
Knowledge Specific to You and Your Role : These can include both a specific understanding of the population you work with (substance use, houselessness, interpersonal violence are examples) or the role you play in providing services. For example, if you are working as an information and referral specialist, you will probably have a wide knowledge of available programs, but limited depth on any of them. On the other hand, if you are working for an agency that supports LGBTQ+ youth, you will probably have a lot of knowledge about programs that serve that population, but less information about programs aimed at other groups. Another way your knowledge may be specific to you involves your own experiences that you bring to the field. This could include being a member of an oppressed group yourself, having experienced houselessness, or any number of experiences.

1.5.8 Self-Assessment Activity: What Are Your Strengths and Challenges?

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