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The No. 1 AI mistake job seekers make, from a career expert: So many people use ChatGPT 'in exactly the wrong way'

As a leader at the education nonprofit Khan Academy, I was thrilled when ChatGPT came out in November 2022. It meant we could use generative AI to provide personalized tutoring to more kids than ever.

But as a hiring manager and cofounder of a career development business who's trained first-gen students at CUNY and MBAs at Harvard Business School alike, I was heartbroken to see that so many job seekers were using these tools in exactly the wrong way. 

They forgot that no matter how exciting this new technology is, humans are still in charge of the hiring process. Which is why having a robot write your resume is a recipe for disaster.

But given that I wrote the literal book on using ChatGPT in your job search , I know you can still turn to AI to make your resume shine. Used properly, it can help you land the interview — and ultimately the job. 

The wrong way to use AI for your resume

In my experience, most job seekers using ChatGPT or other AI platforms begin with a prompt like "Generate a marketing resume." This might seem like a great place to start, but it's the biggest mistake you could make. Here's why: 

The results are massively generic 

Take this summary, for instance:

As a hiring manager, the first thing I'm always looking for is evidence of specific accomplishments. When I scan this, though, my first thought is "Wow — this candidate is great at buzzwords, but not so great at actual marketing." 

That's hardly the first impression you want to make when employers spend seven seconds , on average, reviewing your resume!

ChatGPT and other AI tools are going to make stuff up 

As if that wasn't bad enough, check out what comes next under a single job listing under the experience section:

Not only do these bullet points lack specificity (with no clear projects or outcomes), but the sheer range of skills covered is literally unbelievable. As in, I've never met a marketer in my two-decade career who did all of these things in one job.

So my human BS detector immediately assumes the worst: This isn't a resume, this is a hallucination!

The right way to use AI for your resume

OK, you get the picture: Having AI generate your resume from scratch can be a fast track to rejection. But if we know that human reviewers want specificity and credibility, we can actually leverage AI to help us with those exact things.

1. Start with a draft resume written by a human (i.e., you)

Instead of asking AI to generate your resume, start with your own first draft, even if it's in rough shape. That way, you can at least be specific and accurate about what you actually did, even if those accomplishments need a little polishing.

2. Identify and incorporate missing keywords

Go right to the source of truth. The job description was created by the hiring team to spell out the skills they're looking for — and it contains the exact keywords you want to match.

Here's where you turn to AI. Enter the following prompt: 

• Which keywords from the below job description are missing from my resume? 
• Here's the job description: [Paste the job description here] 
• And here's my resume: [Paste the text of your resume here]

Once you've got a list of missing keywords, identify the ones you have experience with and prompt the AI to help you incorporate them: 

Suggest three ways to incorporate [keyword] into my resume.

3. Quantify achievements and demonstrate results

The best predictor of future performance is usually past performance, which means recruiters and hiring managers want to see real results, not just hallucinations.

So get a little nudge in the right direction with a prompt like: 

Suggest three ways to add more quantitative impact to the following bullet point: [Paste your bullet point here]

Now, it's tempting to copy and paste the bullets your AI platform suggests straight into your resume. But make sure you're editing the text to match your actual accomplishments. For instance, maybe you generated $300,000 in donations, not $500,000 like the AI spit out, or your organization actually measures growth quarterly rather than monthly.

4. Review, review, review!

Always proofread your resume before submitting it. If you've used AI, it's all the more important to review every last word and number to make sure everything's 100% accurate. 

The last thing you want is to be sitting in a final-round interview and have your prospective boss's boss's boss ask you about a resume bullet the AI fabricated and you forgot to update!

Jeremy Schifeling is the founder of  The Job Insiders , which provides career technology training for hundreds of top universities and business schools. He is also the author of " Career Coach GPT: The Complete Guide to ChatGPT Resume, Cover Letter, Interview, and Job Search Success " and shares his latest career and AI hacks on LinkedIn .

Want to land your dream job in 2024?  Take  CNBC's new online course How to Ace Your Job Interview  to learn what hiring managers are really looking for, body language techniques, what to say and not to say, and the best way to talk about pay. CNBC Make It readers can save 25% with discount code 25OFF.

Plus,  sign up for CNBC Make It's newsletter  to get tips and tricks for success at work, with money and in life.

Ohio can make a statement by adopting girls’ flag football in high school: Troy Vincent Sr.

• Updated: Mar. 31, 2024, 5:36 a.m. |
• Published: Mar. 31, 2024, 5:26 a.m.

The Browns hosted the inaugural Girls High School Flag Football Championship Tournament at FirstEnergy Stadium on May 2, 2022.

• Guest Columnist, cleveland.com

NEW YORK -- This July, the country’s top flag football teams will assemble in Canton, Ohio, for NFL FLAG’s annual All 32 Tournament . It’s a big moment, complete with national broadcast coverage.

And all eyes will be on the girls’ bracket.

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U.S. Sues Apple, Accusing It of Maintaining an iPhone Monopoly

The lawsuit caps years of regulatory scrutiny of Apple’s wildly popular suite of devices and services, which have fueled its growth into a nearly $3 trillion public company.

Garland Accuses Apple of Violating Federal Antitrust Law

Attorney general merrick b. garland said that apple has employed a strategy that relies on exclusionary anti-competitive conduct that hurts both consumers and developers..

Over the last two decades, Apple has become one of the most valuable public companies in the world. Today, its net income exceeds the individual gross domestic product of more than 100 countries. That is in large part due to the success of the iPhone, Apple’s signature smartphone product. But as our complaint alleges, Apple has maintained monopoly power in the smartphone market, not simply by staying ahead of the competition on the merits, but by violating federal antitrust law. Consumers should not have to pay higher prices because companies break the law. We allege that Apple has employed a strategy that relies on exclusionary, anticompetitive conduct that hurts both consumers and developers. For consumers, that has meant fewer choices, higher prices and fees, lower quality smartphones, apps and accessories, and less innovation from Apple and its competitors. For developers, that has meant being forced to play by rules that insulate Apple from competition. And as outlined in our complaint, we allege that Apple has consolidated its monopoly power, not by making its own products better, but by making other products worse.

By David McCabe and Tripp Mickle

David McCabe reported from Washington, and Tripp Mickle from San Francisco.

The federal government’s aggressive crackdown on Big Tech expanded on Thursday to include an antitrust lawsuit by the Justice Department against Apple, one of the world’s best-known and most valuable companies.

The department joined 16 states and the District of Columbia to file a significant challenge to the reach and influence of Apple, arguing in an 88-page lawsuit that the company had violated antitrust laws with practices that were intended to keep customers reliant on their iPhones and less likely to switch to a competing device. The tech giant prevented other companies from offering applications that compete with Apple products like its digital wallet, which could diminish the value of the iPhone, and hurts consumers and smaller companies that compete with it, the government said.

The Justice Department’s lawsuit is seeking to put an end to those practices. The government even has the right to ask for a breakup of the Silicon Valley icon.

Read the Lawsuit Against Apple

The antitrust suit is the federal government’s most significant challenge to the reach and influence of the company.

The lawsuit caps years of regulatory scrutiny of Apple’s wildly popular suite of devices and services, which have fueled its growth into a nearly $2.75 trillion public company that was for years the most valuable on the planet. It takes direct aim at the iPhone, Apple’s most popular device and most powerful business, and attacks the way the company has turned the billions of smartphones it has sold since 2007 into the centerpiece of its empire.

By tightly controlling the user experience on iPhones and other devices, Apple has created what critics call an uneven playing field, where it grants its own products and services access to core features that it denies rivals. Over the years, it has limited finance companies’ access to the phone’s payment chip and Bluetooth trackers from tapping into its location-service feature. It’s also easier for users to connect Apple products, like smartwatches and laptops, to the iPhone than to those made by other manufacturers.

“Each step in Apple’s course of conduct built and reinforced the moat around its smartphone monopoly,” the government said in the lawsuit, which was filed in the U.S. District Court for the District of New Jersey. It added that the company’s practices resulted in “higher prices and less innovation.”

Apple says these practices make its iPhones more secure than other smartphones. But app developers and rival device makers say Apple uses its power to crush competition.

“This lawsuit threatens who we are and the principles that set Apple products apart in fiercely competitive markets,” an Apple spokeswoman said. “If successful, it would hinder our ability to create the kind of technology people expect from Apple — where hardware, software, and services intersect. It would also set a dangerous precedent, empowering government to take a heavy hand in designing people’s technology.”

Apple is the latest company the federal government has tried to rein in under a wave of antitrust pressure in recent years from both the Justice Department and the Federal Trade Commission, to which the Biden administration has appointed heads sharply focused on changing the laws to fit the modern era. Google, Meta and Amazon are all facing similar suits, and companies from Kroger to JetBlue Airways have faced greater scrutiny of potential acquisitions and expansion.

The lawsuit asks the court to stop Apple from engaging in current practices, including blocking cloud-streaming apps, undermining messaging across smartphone operating systems and preventing the creation of digital wallet alternatives.

The Justice Department has the right under the law to ask for structural changes to Apple’s business — including a breakup, said an agency official, who spoke on condition of anonymity. The official declined to identify what additional action the agency could request in this case but any demands would be tied to how a court rules on the question of whether — and how — Apple broke the law.

It’s unclear what implications the suit — which is likely to drag out years before any type of resolution — would have for consumers. Apple plans to file a motion to dismiss the case in the next 60 days. In its filing, the company plans to emphasize that competition laws permit it to adopt policies or designs that its competitors oppose, particularly when those designs would make using an iPhone a better experience.

Apple has effectively fought off other antitrust challenges. In a lawsuit over its App Store policies that Epic Games, the maker of Fortnite, brought in 2020, Apple persuaded the judge that customers could easily switch between its iPhone operating system and Google’s Android system. It has presented data showing that the reason few customers change phones is their loyalty to the iPhone.

It also has defended its business practices in the past by highlighting how the App Store, which it opened in 2008, created millions of new businesses. Over the past decade, the number of paid app makers has increased by 374 percent to 5.2 million, which Apple has said is a testament to a flourishing marketplace.

Every modern-day tech giant has faced a major federal antitrust challenge. The Justice Department is also pursuing a case against Google’s search business and another focused on Google’s hold over advertising technology. The Federal Trade Commission filed a lawsuit accusing Meta, which owns Facebook, of thwarting competition when it bought Instagram and WhatsApp and another accusing Amazon of abusing its power over online retail. The F.T.C. also tried unsuccessfully to block Microsoft from acquiring Activision Blizzard, the video game publisher.

The lawsuits reflect a push by the regulators to apply greater scrutiny to the companies’ roles as gatekeepers to commerce and communications. In 2019, under President Donald J. Trump, the agencies opened antitrust inquiries into Google, Meta, Amazon and Apple. The Biden administration has put even more energy behind the effort, appointing critics of the tech giants to lead both the F.T.C. and the antitrust division of the Department of Justice.

In Europe, regulators recently punished Apple for preventing music streaming competitors from communicating with users about promotions and options to upgrade their subscriptions, levying a 1.8 billion-euro fine. App makers have also appealed to the European Commission , the European Union’s executive arm, to investigate claims that Apple is violating a new law requiring it to open iPhones to third-party app stores.

In South Korea and the Netherlands , the company is facing potential fines over the fees it charges app developers to use alternative payment processors. Other countries, including Britain, Australia and Japan, are considering rules that would undercut Apple’s grip on the app economy.

The Justice Department, which began its investigation into Apple in 2019, chose to build a broader and more ambitious case than any other regulator has brought against the company. Rather than narrowly focus on the App Store, as European regulators have, it focused on Apple’s entire ecosystem of products and services.

The lawsuit filed Thursday focuses on a group of practices that the government said Apple had used to shore up its dominance.

The company “undermines” the ability of iPhone users to message with owners of other types of smartphones, like those running the Android operating system, the government said. That divide — epitomized by the green bubbles that show an Android owner’s messages — sent a signal that other smartphones were lower quality than the iPhone, according to the lawsuit.

Apple has similarly made it difficult for the iPhone to work with smartwatches other than its own Apple Watch, the government argued. Once an iPhone user owns an Apple Watch, it becomes far more costly for them to ditch the phone.

The government also said Apple had tried to maintain its monopoly by not allowing other companies to build their own digital wallets. Apple Wallet is the only app on the iPhone that can use the chip, known as the NFC, that allows a phone to tap-to-pay at checkout. Though Apple encourages banks and credit card companies to allow their products to work inside Apple Wallet, it blocks them from getting access to the chip and creating their own wallets as alternatives for customers.

The government said that Apple refuses to allow game streaming apps that could make the iPhone a less valuable piece of hardware or offer “super apps” that let users perform a variety of activities from one application.

The government’s complaint uses similar arguments to the claims it made against Microsoft decades ago, in a seminal lawsuit that argued the company was tying its web browser to the Windows operating system, said Colin Kass, an antitrust lawyer at Proskauer Rose. He added that the most compelling allegation — and the one that brings it closest to the Microsoft case — is that Apple could be contractually preventing rivals from developing apps that work with other app providers, as “super apps” could.

Other legal experts noted that companies are legally allowed to favor their own products and services, so the government will have to explain why that is a problem with Apple.

“This case is about technology,” Mr. Kass said. “Can the antitrust laws force a company to redesign its product to make it more compatible with competitors’ products?”

Apple has defended itself against other antitrust challenges by arguing that its policies are critical to make its devices private and secure. In its defense against Epic Games, it argued that restraining the distribution of apps allowed it to protect the iPhone from malware and fraud. The practice benefited customers and made the iPhone more attractive than competing devices with Android’s operating system.

The government will try to show that the effect of Apple’s policies was to hurt consumers, not help them.

“Competition makes devices more private and more secure,” said Jonathan Kanter, assistant attorney general of the Justice Department’s antitrust division. “In many instances, Apple’s conduct has made its ecosystem less private and less secure.”

David McCabe covers tech policy. He joined The Times from Axios in 2019. More about David McCabe

Tripp Mickle reports on Apple and Silicon Valley for The Times and is based in San Francisco. His focus on Apple includes product launches, manufacturing issues and political challenges. He also writes about trends across the tech industry, including layoffs, generative A.I. and robot taxis. More about Tripp Mickle

How to Make Your Smartphone Better

These days, smartphones include tools to help you more easily connect with the people you want to contact — and avoid those you don’t. Here are some tips .

Trying to spend less time on your phone? The “Do Not Disturb” mode can help you set boundaries and signal that it may take you a while to respond .

To comply with recent European regulations, Apple will make a switch to USB-C charging for its iPhones. Here is how to navigate the change .

Photo apps have been using A.I. for years to give you control over the look of your images. Here’s how to take advantage of that .

The loss of your smartphone can be disruptive and stressful. Taking a few simple steps ahead of time can make things easier if disaster strikes .

Many default settings make us share superfluous amounts of data with tech companies. Here’s how to shut those off .