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Support Project Manager Resume Samples

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• Revise and create branch policies and procedure documentation specific to small business (Source Cards, Forms) to support branch execution of operational priorities
• Manage key relationships with shared service production partners (KM-D, Internal Communications) to represent the interests of branch operations
• Coordinate branch channel communications to clearly convey key operational changes and influence successful branch adoption and integration of changes seamlessly
• Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives including procedure related technology initiatives
• Work with external vendors for branch related forms and services
• Create and publish branch communications including weekly operations update and source message center alerts
• Create new policies & procedures; maintain existing procedures housed in branch source repository
• Manage the implementation of database systems, external web-based document repositories, external web-based case management tools, etc
• Design databases and establish workflow to support efficient document reviews
• Provide reporting to aid in all facets of workflow
• Utilise computer-assisted litigation support systems, including electronic databases and internet
• Create reports to track electronic discovery processing and production
• Perform quality and technical control of deliveries from vendors
• Technical assistance
• Manages assigned technician work force, supports sales, estimating and customer acquisition
• Act as the project champion to manage all work and ensure a timely, on budget, high quality complete project
• Serve as a liaison between project management the project team, and line management
• Develop and manage multiple projects & schedules
• Interact with customers and manage subcontractors to efficiently and effectively complete the project on time, ahead of schedule and with a satisfied customer
• Review status of projects and budgets, manages schedules and prepares status reports
• Manage multiple generally small to mid-size size projects
• Ability to problem solve and analyze information with demonstration of attention to detail
• Capable of managing projects simultaneously with providing production support tasks
• The ability to multi task and constantly assess and change priorities in line with the demands of the business and client base
• Ability to communicate with technical and business groups
• Ability to establish relationships and partner effectively with various Consumer groups including sales, service, operations, compliance, legal and marketing
• Proficiency and aptitude in utilizing systems, MS Office, web based and other desktop applications
• Strong organizational, interpersonal, written and communication skills
• Ability to successfully manage relationships with business/ technology representatives and vendors
• Daily management of system problem management and resolution
• Polished skills in preparing and sharing presentations

15 Support Project Manager resume templates

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• Manage the delivery of business application support services as required by Citibank Nigeria
• Manage changes to the production environments within the ambit of business applications used by Citibank Nigeria
• Provide application functionality and solutioning expertise to Citibank Nigeria
• Understand banking/technology industry trends in Nigeria and beyond and how they impact our future solutions so as to provide strategic direction to Citibank Nigeria
• Be aware of application development and deployment strategies within Citi and keep Citibank Nigeria business management informed
• Provide focussed technology support for Citibank Nigeria in terms of projects and issue management for business applications
• Manage the Citi Systems Inventory for all local applications used by Citi Nigeria
• Manage the end-of-life and business application retirement process for Citibank Nigeria
• Manage the business application support function for Citibank Nigeria including personnel and applicable controls and compliance processes
• Develop and enhance relationship with business units in Citi Nigeria and be comfortable with a leadership, consultancy type role rather than purely hands-on technical expertise
• Assist with any centralization and regionalization efforts in Africa and EMEA
• Maintain relationship with all external publics, which include equipment suppliers, maintenance service providers, software support groups, regional engineering and support teams, regulatory authorities to ensure that the business is in touch with technology dynamics and proactively responds to opportunities and threats
• Understand and enforce compliance and control relating to all relevant regulatory, policy and procedural requirements within the Technology area for the Citi Nigeria. Timely inform management of key regulatory changes that impact the technology function
• Assist the Chief Information Officer to manage and control finances for Citi Nigeria including planning and budgeting for the organization, equipment and staffing to meet the business technology requirements
• 7-10 years demonstrated in a senior technical role with supervisory experience and project management skills
• Tried and tested knowledge of technology concepts, trends, application to business
• Working knowledge of banking operations and business functions as applicable to Citibank Nigeria
• Knowledge and understanding of technology operating environments and databases
• Hands-on experience with modeling, process management, and project management tools
• Excellent numerical skills
• Analytical and innovative skills
• Demonstrable skills in managing a support team
• Excellent communication skills (including listening)
• Strong leadership skills/potential
• Organizational savvy

Sales Support Project Manager One Main Financial Resume Examples & Samples

• 5 Years Operations or Comparable Experience
• Process Management Experience Preferred
• Branch Experience Preferred

Yelp EAT Support Project Manager Resume Examples & Samples

• 3-5 years leading or working with teams of 100+
• Proven track record of large-scale project execution
• Creative and able to think outside of the box
• Self-starter with strong work ethic and ability to work independently
• Borderline obsessive attention to detail. To illustrate your attention to detail, please include the word “fantastic” somewhere in your resume
• Experience and willingness to plan at a high level and also handle hands-on execution
• Passionate for people and making work a great place to be
• Design, coordinate and manage all hands meetings and other gatherings for 140 people who are never scheduled to work at the same time
• Manage employee time, attendance and coverage
• Identify tools and processes that make employee lifestyle great and facilitate team building
• Create presentations and initiatives to improve team’s operational function for executive review

Branch Support Project Manager Resume Examples & Samples

• Facilitate branch policy and procedure change control process to ensure appropriate vetting, signoffs and readiness plan development prior to placing changes into production
• Manage positive working relationships with key business and functional partners including branch operations process design and improvement team, risk, fraud, control, customer experience, compliance, legal
• Extensive knowledge of activities and control environment of a retail branch
• Strong knowledge of small business operating procedures
• Strong experience with PC skills, e.g. Microsoft office
• Excellent internal relationship management and influencing skills
• Proven ability to improve processes and manage projects
• Minimum of 3 years experience in a branch leadership role
• BA/BS or professional qualification preferred

Field Support Project Manager Resume Examples & Samples

• Vocational/Technical School Certificate
• 2 to 4+ Years Experience
• 5 to 10 Years work experience in retail or other related field, or at least 3 years of "Big Box" experience required
• Must be able to travel extensively both in the United States and internationally
• Senior Merchandise Manager, Store GM or a strong background in Retail Management and Merchandising, Operations Manager, Construction Manager
• Necessary skills would include product knowledge, ability to manage and complete multiple projects, capable of working with a limited time frame in a new store environment, willingness to cross train in other departments, and advanced leadership talent
• Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer’s unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts, etc. With this said, this position requires the ability to access customer information including unencrypted credit cards

Customer Support Project Manager Resume Examples & Samples

• Leads the project core team in all applicable product introduction processes
• Ensures that sufficient and adequately skilled resources are available to perform the CS deliverables
• Ensures that CS processes are implemented, communicated, used and supported in the project
• Responsible that all CS related deliverables as described in the WBS are performed in a timely manner and delivered in accordance with contract requirements, through planning, communication and control
• Responsible, within the context of the specific project, to ensure that delivered products receives agreed rectification through retrofit programs and similar
• Ensures that updates of product related manuals and instructions are distributed and communicated internally and to agreed parties in the customer’s organization
• Ensures that field experience and field-data is feed-back to the project in accordance with the CS processes during start-up, design, realization and field support phases (this includes providing support for the design for maintenance of engineering)
• Responsible, together with the project manager and the designated customer site manager, to establish the strategy and mobilization plan for cs in service, including the clear definition and agreement for the use of the customer’s infrastructure; installations for major components replacements; the implementation of a rigorous incident management organization; the follow-up of the NCR’s; the open items list quick solutions and the AVM’s/retrofits implementation through the management control centre; the engagement of suppliers and the related claim management; the management of the required CS staff, etc
• Implements and enforces HSE requirements on site with the support of hse team representatives
• Safety issues to be managed to closure. Mitigating actions to be agreed and implemented during the safety board. Stakeholder communication
• Ensure the financial follow up of the Project(s) to achieve the Customer Support project targets and budgets
• HNC Engineering
• Experience working in an engineering maintenance or manufacturing site, rail vehicles related site preferred
• Experience with component fault investigations and root cause analysis
• Previous customer facing experience preferred
• Experience of budget planning and project financial control
• Must possess a Bachelor's degree
• Must possess a minimum of 5 years of direct relevant experience related to the job description above
• Must have experience in Military Information Operations with direct engagement and support
• Experience must be recent, last 5 years
• Must possess a current Top Secret Clearance and be SCI Eligible
• Experience with MISO operations
• Experience with all-source products
• At least 5-7 yrs IT experience
• At least 3-5 yrs of broad experience in managing clients with Ariba or PeopleSoft or Oracle or eBusiness Suite or Siebel or SAP or eCommerce and Messaging platforms
• A plus- experience with and knowledge of complex technical architectures that support mission critical applications like those mentioned above

EDC Upgrade Support Project Manager Resume Examples & Samples

• Coordination project management work on a specific projects; ensuring project details, objectives and priorities are clearly followed to maximize understanding and commitment across the team
• Responsible for the production and supply of project/portfolio information as requested or required by the organisation
• Actively takes steps to identify and minimize project risks in the short term and longer term. Define mitigating factors and contingency planning. Proactively incorporates and manages risk mitigation actions thought the project life cycle
• Contributes to the growth/maintenance of the EDC upgrade discipline; acting as a coach and mentor to analysts and related project personnel on principles and best practice
• Oversight planning of implementation of specific upgrades solutions, including but not limited to the performance of a product upgrade in addition to implementation across specified clinical trials
• Ability to develop and maintain effective working relationships with managers, other members of the project teams, senior managers and third-party service providers
• Related business experience (project/portfolio manager and/or equivalent) typically gained over 5-7 years

Project Manager Support Project Manager Resume Examples & Samples

• Incident Management: Delivery of incidents or escalated Support as assigned and as identified in the engagement SOW
• Service Request Management: Execution of SRs as identified in the engagement SOW, monitoring for appropriate use of Service Requests and ensuring segregation of Enhancements
• Application Maintenance Activities: Execution as defined to support engagement SOW (e.g. Job Monitoring, Validations, System Health Checks)
• Change Management: Execution of compliant Change Management activities for Break/Fix Changes and for small enhancements with the proper Build team agreement. Monitor for unauthorized small enhancement activities
• Communications for all unplanned outages and Incidents
• Follow communication process for Critical and High Incidents within AS
• Follow engagement specific communication process for Incident reporting to all other parties, including business and BUIT
• Continuous identification and implementation of Problem management and Application Performance improvements on engagement
• Document all opportunities, negotiate implementation (if needed) and track all supporting metrics
• Engagement specific activities: Maintain accurate and up to date list of CMDB CIs supported by each engagement, Oversight of team & Monitor performance of support teams, Metrics Responsibilities
• Ensure the capture and accuracy of all Application support metrics as required in engagement - Tickets, Performance, Utilization
• Oversee or execute the creation and accuracy of Metrics reporting
• Represent and present both metrics and engagement specifics as per directions from account manager

QRC Technical Support Project Manager Resume Examples & Samples

• Degree in Mechanical /
• Strong knowledge in reading P&ID,
• Experience in MS office products,

Business Systems & Infrastructure Support Project Manager Resume Examples & Samples

• Directs the overall operations and generation of services associated with the STARS III Business and infrastructure support functions. Duties include: Development modernization and deployment of customer Business Processes and infrastructure support resource plans, Generation and creation of customer reports, Management of Lead personnel and employees, creating and assigning resource solutions and evaluation of task order/CLIN performance results
• Provides backup support to peer Project and Program Managers as absences may require
• Prepares resource estimates, tracks and estimates project costs, modifies task orders, analyzes cost projections and complies with overall budget limitations defined by policy/procedure and the customer. Also attends contract meetings and assembles solutions to address new and urgent requirements communicated by the customer
• Coordinates the management and deployment of change requirements received by HR, Business, Security and Safety
• Interprets and recommends corporate policies and procedures; develops and implements policies and procedures within corporate guidelines
• Serves as an advisor to executive management on matters within areas of responsibility; serves as member of corporate committees
• Promotes the development of safe work environments and actively assists in the deployment and oversight of safety programs (like Beyond Zero)
• Develops and deploys employee enrichment, training and educational goals and objectives designed to improve the customer environment and STARS workforce
• Assembles and deploys customer “Value Added” changes designed to decrease customer costs, increase workforce efficiency and increase product quality
• 3+ years of experience with modeling business processes process analysis methodologies, including but not limited to six-sigma, ITIL, CMMI-Experience with analyzing complex processes, systems or datasets using an array of methods and technologies, articulating findings in-briefing materials, and contributing to the development of solutions based on analytical findings
• 15 years Management experience at the project level involving 15 or more employees supporting Accounts payable, Travel, Time card processing, Billing, Work Acceptance Process, contract CDRL creation and deployment, FAR Acquisition processes, Property control audits, purchasing audits, Wide area Workflow and ERP is required for this position
• Standard office equipment and machines, computer workstation
• Must demonstrate professional behavior at all times when dealing with clients, supervisors and co-workers
• Grooming and dress must be appropriate for the position and must not impose a safety risk to the employee or others
• Must be able to support and work in a proactive team environment
• Must hold the safety of yourself and those around you as the number one priority in the workplace
• Current driver’s license, car registration and auto insurance required
• Must possess Level 1 8570 certifications within 6 months of being hired
• Must obtain and hold a DoD CAC card to perform this work within 4 weeks of hire
• U.S. Citizenship and possession of an U.S. DoD Secret Security Clearance required

Product Launch Support Project Manager Resume Examples & Samples

• Lead all project management activities and the successful execution of complex, cross-functional ops support efforts for new products
• Create and execute workback timelines to manage all project components
• Drive teams to alignment on key decisions and escalate as required
• Spot and creatively solve complex, cross-functional operational issues, often unique to each project
• Assemble and mobilize cross-functional teams when new products surface
• Advocate for the community and various community operations teams in discussion with product and engineering
• Apply solid judgement regarding support needs across multiple competing priorities
• Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented
• Develop and apply a broad understanding across all facets of operations, including community support processes, market teams, outsourcing, reporting, workforce management, and so on
• Review, prioritize, and track progress of risks and issues that affect launch support and impact our ability to execute on-time
• Determine volume projects, staffing requirements, training needs, and quality management requirements
• Communicate to cross-functional partners proactively, prepare formal report-out communications, and present to people at all levels of the organization
• Monitor post-launch impact to assess effectiveness of support
• Drive and design best practice documentation and processes to support product launch management
• Present to Global team and leadership-level audiences
• Provide thought leadership to the broader Community Operations org
• Coach and support other team members

Sales Support / Project Manager Resume Examples & Samples

• Provides administrative and/or process support for contract administration, customer service, and order history
• Acts as an extension of the sales team by assisting with order entry, sales development, sales material creation, marketing communications, sponsorship proposals & recaps
• Generates contract confirmations, reports related to sales activities & revenue data, pool reports, unapproved credits, etc
• Responds to client requests, e.g., spot times
• Records and forwards checks, handles contracts for Account Executives, prepares presentations, types & proofreads correspondence, files and makes copies, relieves receptionist
• Adapts to shifts in priorities and urgencies
• Proficient in Microsoft Office Suite; familiar with Viero and Radio Fusion or demonstrates ability to learn new systems quickly
• Assumes responsibility & accountability for assignments and tasks
• Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar
• Demonstrates competitive spirit; shows desire to “move up”
• 1-3 years’ experience in radio role
• Create new policies & procedures; maintain existing procedures housed in branch source repository
• Act as SME for branch operations related projects
• Weekly participation in meetings, perform intergroup coordination, communicate issues relating to projects
• Actively participate in technology related initiatives to ensure clear understanding of impact to branches
• Understand Consumer Branch end to end processes across products and processes to allow problem troubleshooting and subject matter experience
• Continuously build and leverage relationships to identify opportunities and adopt best practices
• Support training efforts to ensure efficient use and knowledge of Consumer Bank procedures
• Work closely with Consumer Banking Products team to ensure servicing is aligned with product initiatives; and awareness and communication is facilitated across the organization as needed
• Active communication on status and progress regarding initiatives and issues
• 3-5 years of experience in the financial industry with focus in Consumer Branch Banking, preferably within Citi
• Required experience in Branch operations

Sales Support Project Manager Resume Examples & Samples

• Review of tender documentation and provide strategy for costing and time estimates
• Prepare pricing of Vestas’ Project Management and construction activities for wind farms
• Obtain pricing of civil and electrical balance of plant work, logistics and cranes
• Provide detailed analysis of the pricing to maintain competitiveness
• Liaise with project teams and subcontractors to achieve optimum project delivery schedule
• Assess project risk management
• Develop and maintain detailed pricing and estimating tools to achieve accurate pricing models and databases
• Review construction methodology to ensure continuous improvement in pricing
• Bachelor in Commerce or Engineering (Essential)
• Project Management or Finance qualification (Desirable)
• Managed teams in a major infrastructure project environment
• Negotiation with major stakeholders, both clients / contractors
• Experience in high pressure environment
• Experience in construction of Wind farms

Director Client Readiness & Support Project Manager Resume Examples & Samples

• Serves as the primary point-of-contact for the Client Support division's multiple support groups for customer impacting initiatives
• Analyzes and assesses all initiatives that may impact clients from a business operations perspective including changes to current products, implementations of new products and the bi-annual business release technical letters
• Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases
• Performs all Client Support post-project analysis to identify customer trends and actions to prevent future customer impacts
• Liaisons with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
• Performs new product/support impact assessments required to ensure overall effectiveness of the entire support organization
• The role also requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Product variations, Business Enhancement Release support practices, Tools, Training etc.)
• Executes plans and provides guidance to Client Support Staff to achieve Client Support Readiness and Client Support Operations' goals with minimal direction
• Coordinate and influence internal Visa resources to ensure delivery on commitments
• Develops and implements strategic proposals using their background of expert-level Visa knowledge and judgment to adjust as necessary
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines
• Liaison with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
• Available to travel 20-30% of the time or as needed to support business needs
• Bachelors/Degree or equivalent experience; Minimum of 12+ years progressively responsible experience in a customer support role in financial services, payment card, software or information services is required
• Subject Matter Expertise in multiple areas of VisaNet processing, gained through years of experience supporting clients and managing change
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer expectations
• Demonstrated success in customer relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent time management, organization, and planning skills are essential
• Project management skills are preferred but certification is not required

Apple Pay Technical Support Project Manager Resume Examples & Samples

• Minimum of 5+ years as a Technical Project Manager
• Successful record of project and partner management experience
• Direct experience working with third parties on cross channel initiatives and emerging technology
• Adept at communicating with developers, non-technical business partners and executive stakeholders
• Excellent oral/written communication, interpersonal and analytical skills
• Ability to initiate and drive projects to completion with minimal guidance
• Manage communication or progress/status within core and cross functional teams and sometimes external teams as well; escalate issues as necessary
• Discover user experience gaps and define, develop, and implement adequate support strategies to address the gaps
• Ensure project risks are identified and mitigated with proper documentation and get well plans
• Work with large data sets surfacing user trends and required fixes to improve the overall customer experience of our products
• Work closely with Program Office, Engineering, payment providers, issuers, payment processors and cross functional teams to resolve issues that arise during solution definition, implementation, or in business as usual
• Participate in third party meetings to understand and evaluate capabilities and risks
• Develop timely reports surfacing issues to the larger cross functional teams
• Understanding of network tokenization standards and 3-D Secure Rails a plus
• Some travel may be required

Systems Support Project Manager Resume Examples & Samples

• Coordinate external vendor support
• Respond to bids
• Develop cost estimates
• Plan integrated project schedules
• Execute WESCAM programs for integrated support services
• Devise long term support strategies and value-added sustainment services
• Passion for customer service and developing system level support services
• Apply technical knowledge of product support/logistics disciplines and program management Best Practices to direct program activities
• Strong interpersonal and organizational skills; comfortable speaking with customer personnel, and management at all levels (Managers, Directors, VPs)
• Analytical and flexible when solving problems
• Articulate communicator with pervasive presentation skills
• Independent work style and project management skills necessary to meet the challenges of multiple concurrent deadlines
• Detail-oriented with strong emphasis on quality of work
• Skilled facilitator that is able to bring various external and internal personnel together in a cohesive and highly engaged team
• Advanced user of Microsoft Office tools with an emphasis on MS Project, Word & Excel
• Experience in an integrated logistics and system support services environments performing Logistics Support Analysis (LSA), Level of Repair Analyses (LORA), Reliability Centered Maintenance (RCM), Maintenance Task Analysis (MTA), or Life Cycle Cost (LCC) modeling preferred
• Direct experience providing customer service in support of large industrial commercial projects, or aerospace and defense product
• Background in reliability and maintainability planning for products or large scale equipment such as assets for mining, oil and gas, heavy manufacturing, or power generation considered
• Experience with international deployment of equipment and capability into less developed countries
• Proven track record preparing support programs that have resulted in a high government supplier rating scores, or that have resulted in follow-on sales
• Knowledge of operations, maintenance services, and Public Private Partnership (PPP) projects
• Experience as a prime contractor developing complex product support solutions as a program manager, support manager, systems engineer, integrated logistic support manager or engineer, or senior technical writer
• Experience in a managing programs with subcontracting requirements through SOWs, DIDs and CDRLs
• DoD or Defense Contractor Product Support Manager experience

Customer Product Support Project Manager Resume Examples & Samples

• Direct all phases of projects / programs from inception through completion
• Responsible for the cost, schedule and performance of company projects/programs or subsystems of major programs
• Participate in the negotiation of contract and contract changes
• Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract
• Act as primary customer contact for project / program activities, leading project/program review sessions with customer to discuss cost, schedule, and performance
• Assess project issues and develops resolutions to meet productivity, quality, and customer needs
• 2 year degree, or in lieu of degree 5 years construction industry experience
• 2 years of project management, engineering experience and/or HVAC, Fire Alarm and/or Security systems industry experience
• Attention to detail and be very organized to manage multiple projects at one time
• Strong electrical or mechanical background to be able to troubleshoot systems
• Excellent verbal and written communication skills and be very organized in work flow and documentation process
• Computer literate and be able to use a variety of software packages
• Able to provide written costs estimates, supporting narrative justifications, and proposals as necessary

Clinical Decision Support Project Manager Resume Examples & Samples

• Database development; design & develop databases, database tables, views, ad hoc queries, database diagram, and/or data flow diagram, preferred
• Perform complex analyses using appropriate analytical and statistical techniques, pulling from various data sets to make information meaningful to clinicians
• Create and interpret various clinical dashboards/scorecards to drive clinical care process improvement efforts
• Develop and maintain a positive working relationship with all internal and external customers, including physicians, nurses, administrators and others who support clinical process improvement

Senior Support Project Manager Resume Examples & Samples

• 87 - 7.91 years’ experience in function
• Proven ability to thrive in a multi-team environment
• Create and maintain project schedules in MS-Project or similar tools; managing tasks, analyze processes
• Proficient experience with Infrastructure technologies such as network and server concepts and troubleshooting
• Strong communication, presentation, and facilitation skills
• Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change
• Willingness to provide pros, cons, and risks to stakeholders
• Familiarity with ITIL best practices
• Strong personality skills and customer-centric attitude
• How to handle a Nerf gun under pressure
• Analytical thinking
• The patience of an ancient mountain range … (pick one)
• Ability to deliver a quality high five
• Excellent communication, organization, time-management, and leadership skills
• The thirst for knowledge - we expect you to grill your team members like a reporter in need of a scoop

Support Project Manager Resume Examples & Samples

• Create and manage the plans for moving projects, initiatives, and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact
• Assemble and coordinate the internal, extended and external teams to gain consensus on deliverables from each team and team member in alignment with the overarching project/initiative objectives
• Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams, extended cross-functional teams and other key stakeholders
• Manage the formulation and ongoing tracking of each project, with the ability to manage multiple projects at one time
• Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
• Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones

Construction Support Project Manager Resume Examples & Samples

• 10 years of specific experience in the construction of gas and crude handling facilities including tanks, pumps, compressors, pipelines, and measurement
• Basic understanding of economic analysis as it pertains to project justification
• Possess general understanding of how corporate policies, procedures, practices and processes relate to the Gas Pipeline business segment, associated business units, and internal and external customers
• Intermediate proficiency level in Microsoft Office applications, including but not limited to Adobe Pro, Outlook, Word, Excel, Powerpoint, Project and other Office products
• Strong analytical skills and logical thought processes
• Exceptional verbal and written communication skills, including but not limited to the ability to present ideas, proposals and results to project management, operations, inspection and contractors
• Ability to organize and prioritize daily work, including tracking and supporting large and small size projects, and see projects to completion while maintaining strict confidentiality (as necessary)
• Able to simultaneously manage multiple tasks and work with minimal direct supervision
• Experienced in supporting and working within a specific budget
• Solid leadership, communication, motivation, and interpersonal skills, and the ability to support projects that will include working with individuals with varying disciplines, backgrounds, and experience levels
• Must be able to work with a team, take direction from supervisor, prioritize work schedules, focus attention on details, and follow safety rules
• Ability to identify and establish expectations in an employee/employer relationship (subordinate/manager)
• Position may be filled at various levels and alternate locations may be considered, depending on experience and job skills of successful candidate

PS Support Project Manager Resume Examples & Samples

• You will be the key person responsible for the overall success of the project plan
• We will ask you to lead, plan and monitor the project/installations, as well as implement any changes
• You will be required to make sure that timely feedback is given to both the team members and the client, so that everyone is kept up to date and there are no surprises
• You will need to have a detail focus regarding problem solving ability
• An important part of the job is to ensure that the key issues of cost, time and quality of the project are met, risk mitigated, and above all, that client satisfaction is achieved
• And much more.
• Able to be a good listener, follow up on suggestions by team members and generally get the best results out of the team
• Able to identify the potential problems/issues on a project, find solutions and keep a cool head throughout – being a good facilitator is essential
• Able to collaborate with demanding clients and make sure their project is delivered to their satisfaction – client experience is key for us
• Able to be flexible in terms of working hours as the projects require
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Willingness to travel to client locations

Service Center Support Project Manager Resume Examples & Samples

• Provide oversight, management and leadership, ensure that all processes are followed and that the performance measures established for the client are achieved or exceeded
• Responsible for setting a vision for the service desk, building a strategy to achieve that vision in alignment with contractual agreements and best practices
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change
• Prepare and achieve Help Desk Institute (HDI) re-certification every 2 years
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems
• Accomplishes information systems and organization mission by completing related results as needed
• Must be able to provide oral and written communication that is effective and understandable by all audiences. Must communicate frequently in various settings both with individuals and groups
• Provides excellent customer service through excellent communication with customers to determine their priorities and needs and ensuring that the services provided meet the needs of the customer
• Utilizes best practice process improvement methodologies to analyze current processes, determine improvements and implement
• Must be an agent for change and ensure changes are communicated in a positive manner
• Capable of making decisions in the best interest of the customer and achieving excellence in performance. Utilizes resources available to analyze and determine the best course of action before making decisions
• Minimum of 11 years of relevant experience, with 5 years leading complex projects in the subject area of expertise, and 6 years progressively more responsible experience in major IT software, hardware, or integration projects
• At least 4 years of Project Management experience
• At least 1 year as a manager or supervisor of an IT Call Center with 75+ employees
• HDI Support Center Manager certification
• Proficiency in understanding of the ACD system
• Knowledge and understanding of BMC Remedy 9.1, and other various support tools used to troubleshoot and resolve incidents
• PMO and complex performance-based contract experience is required
• Must be a strong leader, manager and team builder/player with superior communication and problem-solving skills
• Must be able to obtain and maintain government security (Public Trust) clearance
• 5+ years direct client interface and work experience with the Department of Transportation Enterprise IT Service Center, IT Asset Management, and Network Infrastructure management
• 1 year experience with BMC Remedy 9.1
• 2+ years’ experience with Business Objects, and dashboard tools
• Experience working on an IT services on a 24x7 environment
• Experience with Problem, Configuration, Change, Release Management
• ITIL Foundations v3 / Foundation 2011 certification or higher

Application Support & Project Manager for Marketing Systems Resume Examples & Samples

• Lead all technical and product design aspects of key Hyatt marketing systems from strategy to development to on-going support
• Conduct necessary steps to trouble shoot technical issues as they arise and work directly with technical resources to resolve
• Project manage application enhancements along with internal and vendor development teams
• Work with multiple stakeholders during project planning, requirements gathering, writing functional & technical documentation, issue tracking & resolution, leading quality assurance efforts, project lifecycle execution
• Communicate project status to the Director E-Commerce & Marketing Systems and other stakeholders
• Work with IT teams to support the scoping, development, testing and launch of custom programs or new applications
• Develop collaborative relationships with business stakeholders and vendor teams and serve as the first point of contact for marketing system technology projects
• Leverage database experience working with data warehouse and analytics teams; understand permission management and use skills to access and utilize the database
• Lead product management and support of marketing systems including Hyatt Brand Manager, Digital Asset Management system & tools, Special Offers tool, Meetings & Events sites and related single sign-on integrations
• Demonstrate a commitment to Hyatt core values
• 7 years managing or acting as a project technical lead with an E-Commerce or IT product development
• 5 years managing marketing programs
• Understanding of database structures, content management systems, campaign management systems

Senior Operations Support Project Manager Resume Examples & Samples

• Proven success in achieving results in an operational support and high transactional environment
• Finance acumen
• Advanced problem solving and root cause analysis skills
• Ability to work in a fast paced team environment
• Advanced knowledge of MS products (including Excel, Access, PowerPoint, etc)
• Proven ability to manage projects efficiently and meet deadlines
• Prior managerial experience
• Strong organizational, multi-tasking, and prioritization (time management) skills
• Demonstrates analytical ability and attention to details

Benefits Technical Support & Project Manager Resume Examples & Samples

• Follows the Project Process as a guideline to conduct/develop all project management duties/deliverables, including initial analysis, project scope, proposal, project task list and regular status updates in a timely and comprehensive manner.Plans, organizes and monitors work done by others in support of Corporate Benefits projects to ensure that projects are delivered on time, on target, within budget and in-line with quality standards.Evaluates the effectiveness of project implementation and the satisfaction of stakeholders in terms of meeting the goals and expectations of the project
• Provides technical support to Corporate Benefits Subject Matter Experts (SMEs) for all benefit programs. Represents Corporate Benefits in the Oracle HRIS roundtable monthly meetings lead by Manager, HR Technology
• Performs initial analysis of system issues or process breakdowns and supports the Benefit SMEs to initiate corrective action, including preventative controls to mitigate future issues. Communicates findings and recommended action plan to management
• Develops test plans for system upgrades, maintenance, enhancements, and new implementations to ensure needs are met with minimal impact on processes. Ensures requirements are accurately documented to meet business needs. Supports SMEs to document new processes and ensure consistency
• Provides support to Corporate Benefits SMEs to become self-sufficient in front line trouble shooting, running reports and uploading files (that are most basic). Partners with SMEs and benefit program vendors to resolve technical issues. Partners with HR Technology Team for any escalations
• Stays current and informed on industry best practices including new and innovative benefits strategies, systems and technologies
• Provides consultation and recommendations using subject matter expertise of internal customer requirements and HR/Benefits data design or analytics to ensure business needs are addressed
• Proactively builds positive relationships with multiple internal and external business partners
• Focuses on continuous process improvement in Corporate Benefits daily operations. Monitors and supports audits of all processes, including data downloads from vendors, to ensure compliance, consistent and accurate information between Paychex and external partners

Practice Support Project Manager Resume Examples & Samples

• Manage all database related functions
• Administer Relativity Software and support attorney’s use of Relativity
• Work closely with IT to maintain databases and update software as required
• Create databases and respond to the needs of department management, legal teams, or clients
• Carry out day-to-day database maintenance, reporting and related document and electronic evidence collection, administration, as directed or assigned
• Work to accurately and efficiently ensure the timely flow and on-line availability of document and electronic evidence collections, as well as the quality of database content and associated document images on all matters throughout the region
• Manipulate data load files between litigation review platforms to assure quality and cost efficiency of document review projects and document management
• Provide consultation to all offices concerning ESI for collections, processing, review and production
• Organise and Maintain documents and evidence
• Work with attorneys, staff, clients, co-counsel and independent consultants to document evidentiary materials related to assigned cases
• Organise and index case documents and develop document retrieval systems best equipped for the engagement involved
• Assist with collection of documents in both hard copy and electronic form
• Assist and coordinate document production where needed, and understand key concepts of electronic discovery and EDRM model
• Document collection, management and production
• Manage collection, and runs the technical processing, culling, review and hosting of electronic data as well as all hard copy or opposing productions
• Process data using Nuix
• Coordinate the loading of data obtained from vendors into any firm related databases
• Retrieve and manipulate data within SQL or MS Access
• Provide product training on all litigation support tools
• Maintain current knowledge of available E-Discovery and litigation support systems
• Provide support to case teams on varied levels
• Train and advise legal teams on the application and efficient use of technology. Use expertise and hands on experience with E-Discovery tools to provide technical solutions for managing data
• Relevant experience required, as well as experience in Litigation Technology Support role
• Full cycle litigation experience required
• Relativity Review Certification
• Exceptional English written and verbal communication skills
• Strong working knowledge of forensics and electronic discovery
• Must maintain client confidentiality
• Must be able to work independently, exhibit professionalism and work in a team-oriented environment
• Knowledge of Relativity and other litigation software, such as Concordance and LAW

Senior Customer Support Project Manager Resume Examples & Samples

• Develop, implement and support Entry Into Service programs relative to release of new Honeywell products and/or product improvements
• Support the business by coordinating the customer and product elements for the creation of Proposals, Product Support Agreements (PSA) and Technical Support Agreements (TSA) with emphasis on support service offerings
• Manage Customer and Product Support (C&PS) related contract deliverables to ensure cost, schedules and quality requirements are met
• Support C&PS elements of marketing and proposal development efforts relative to product line growth initiatives
• Provide support on full range of model specific issues including technical, logistic, program and business issues
• Champion customer concerns and product support issues by utilsing the process and systems to ensure on-time customer issue resolution
• Establish and successfully manage product support investment, revenue and warranty budgets

Business Unit Support Project Manager Resume Examples & Samples

• Provides a holistic view of the department to support alignment across IT
• Completes ongoing and ad hoc projects, services, and other assignments from the department executive and the BUS Network Lead
• Identifies impact on the department and IT of key initiatives, determines who needs to be involved to facilitate implementation, recommends solutions, directs and coordinates activities to implement changes
• Identifies opportunities across the Business Unit to integrate activities, processes or people to improve efficiencies and operations
• Drafts presentations, communications, and speeches on behalf of the executive and/or oversees the design and development of executive reports. Plans, schedules, and prepares agendas for department-level staff meetings
• Support to SCE’s Facility Clearance Program
• Five years of operations or program/project management
• Two or more years of experience in an organizational unit support role involving back-office support coordination, human resources planning, payroll, budgeting, training, space/facilities planning, information management and/or vendor management. Broad knowledge of Company and department policies, objectives, strategies, and goals
• Must be US citizen and have the ability to hold at least Secret clearance
• Experience in support of classified security programs in compliance with ICDs, NISPOM and other federal security directives
• BA/BS degree in Business Administration or similar discipline
• Certified project manager
• Detailed knowledge of Company and department policies, objectives, strategies, and goals
• Demonstrated experience with project management tools and methods to manage single and multiple projects of moderate to high complexity, gather information, monitor and report project status, and coordinate activities to ensure timely delivery
• Previous experience in a Business Unit Support or similar role or two or more years of supervisory or program management experience
• Excellent business mastery, including the ability to integrate work across relevant areas, develop services to enhance satisfaction and productivity, manage risks and safety appropriately, manage information
• Demonstrated experience initiating and executing improvement strategies for increased efficiency

Operations Support Project Manager Resume Examples & Samples

• Work with Accounting staff to deliver accurate month end results, financial analysis and reporting including reports for management
• Assist the preparation of standard analysis to understand variances to budgets& forecasts & trend
• Participating in research projects and analysis as requested, to support internal needs
• Map out training plans, design and develop training programs (outsourced or in-house) as well as design and prepare newsletters, educational aids and materials
• Partner with internal stakeholders and liaise with matter experts regarding instructional design
• Manage and maintain in-house training facilities and equipment

Related Job Titles

Support Project Manager Resume Sample

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Work Experience

• Ensures that updates of product related manuals and instructions are distributed and communicated internally and to agreed parties in the customer’s organization
• Current driver’s license, car registration and auto insurance required
• Identify and general actionable clinical data analyses for clinical care teams to improve clinical care processes to optimize quality, safety and outcomes for patient care
• Data analytics experience, (Excel, Access) needed to translate complex risk adjustment algorithms as well as detailed specifications from payers such as CMS, Blue Cross and others, as well as evidence based best practices, into benchmarked, actionable analyses, scorecards and dashboards
• Maintain mastery of skills with all firm technology used at the firm and further develop nuances and better users within firm technology
• Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management
• Develop workflows and modifications for firm-wide use in document review software and case management software (e.g. document preservation and document production spreadsheets)
• Train attorneys, paralegals and staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law
• Work with the director of practice support to develop and run annual training for newly assigned litigation attorneys on firm processes and available tools
• Present e-discovery updates and new litigation tools to litigation department at monthly meetings as appropriate
• Present corporate technology updates and new corporate technology tools to corporate department at monthly meetings as appropriate
• Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm
• Closely monitors project/case status and provides routine status reports including task completion reports and data delivery schedules
• Handle destructions and archival of all client matter data under firm retention policy guidelines
• The position is responsible for providing consulting and project management services in support of all practice groups
• Provide in-house consulting services to all firm practices with respect to the use of technology to provide more efficient practice of law
• Provide education and guidance to lawyers and paralegals with respect to firm technologies, best practices, and benefits and risks
• Prepare comprehensive project plans to meet matter requirements throughout the case/deal lifecycle, including those pertaining to specific legal points
• Manage and oversee the implementation of project plans within budget and schedule constraints and report regularly to the legal team with respect to actual versus projected costs and schedule milestones
• Interface with IT personnel to ensure data integrity, security, and access
• Assess trial support requirements and utilize a mix of in-house and external resources to satisfy these requirements
• Assist with the in-firm marketing of the Practice Support capabilities and services and in the assessment and implementation of new technologies, practices, and products
• Track and record all time worked contemporaneously and accurately
• Knowledge of presentation technology available in the market and consideration of which are best-suited for use at the firm
• Knowledge of presentation best practices
• Stay current with law and technology advances in electronic discovery and all other practice group functions

Professional Skills

• Effective and proven relationship building skills
• Decision making skills and assertiveness
• Motivational and inspirational leader with superior decision making skills and assertiveness
• Impeccable presentation & negotiation skills, team player
• Demonstrated ability to define and effectively execute strategy across a large, highly matrixed organization
• Initiative and self-confidence, adaptable and able to cope with changing and evolving priorities whilst being able to identify new opportunities
• Experience delivering support services and a significant part of it in managing BI & ETL projects

How to write Support Project Manager Resume

Support Project Manager role is responsible for customer, remedy, shipping, retail, credit, training, purchasing, litigation, manufacturing, design. To write great resume for support project manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Support Project Manager Resume

The section contact information is important in your support project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Support Project Manager Resume

The section work experience is an essential part of your support project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous support project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support project manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Project Manager resume experience can include:

• Critical Thinking & Problem Solving: recognizes problems or situations that are new or without clear precedent; evaluates alternatives and find solutions using a systematic, multi-step approach; develops improvements and innovations to enhance performance. Able to prioritize tasks and perform under tight deadlines
• Impeccable communication and organizational skills: excellence in both written and oral communications whether in person, on the phone, or email; able to prioritize and multitask in a fast paced environment with tight deadlines; able to organize self and work environment for efficiency and ready access to critical information
• Strong experience with desktop publishing
• Seven years of experience leading complex projects in the subject area of expertise
• Strong capability using PC office tools (Word, Excel, etc.)
• Post-secondary education in engineering, business or an equivalent level of direct project management experience

Education on a Support Project Manager Resume

Make sure to make education a priority on your support project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Project Manager Resume

When listing skills on your support project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support project manager skills:

• Excellent listening and persuasion skills along with written and verbal communication
• Builds strong, effective working relationships
• Communicate effectively and leverage influence at all levels
• Strong understanding of Financial Analysis - Project costing / Cost-Benefit Analysis
• Experience managing cross-functional teams, vendors
• Our team members' health and wellness is our priority as well as rewarding them for their hard work

List of Typical Experience For a Support Project Manager Resume

Experience for practice support project manager resume.

• Prepare supporting White Papers, while working closely with other CSG managers, to describe the WESCAM business model for customer support
• Identify focused clinical performance improvement solutions by translating data into actionable, tangible implementation tactics
• Maintain continuing education on PM principles and strategies at ABB and in the global workforce
• Proofread typed material for contextual, grammatical, typographical or spelling errors
• Have the opportunity to work with a powerful web application using some of the latest Cloud-based technology
• Own communication for a set of customers ranging from support presentations to weekly review calls
• Act as an ambassador of CPQ Support during critical customer go-live periods

Experience For Customer Support Project Manager Resume

• Extreme attention to detail is required; Able to handle stress and high pressure situations
• Mastery in a broad variety of information technology software systems including but not limited to: CaseMap, TextMap, Relativity, Eclipse SE, Legal Anywhere, DocuSign, ECapture
• Effectively troubleshoot, (quickly identify problem areas or situations, evaluate probable causes) and take appropriate action to resolve issues
• Customer service attitude towards all staff including attorneys, paralegals and assistants when asked to help out with a matter or perform a specific task in any department
• Provide technology training to individuals or groups, to continually learn and provide instruction of a variety of software applications
• Not easily intimidated/fearful of asking questions of a superior or attorney. Able to diplomatically point out when either is incorrect in their assessments of situations
• Identify and generate actionable clinical data analyses for post-acute and diversified business clinical care focused teams to improve clinical care processes to optimize quality, safety and outcomes for patient care

Experience For Service Center Support Project Manager Resume

• Data analytics experience (Excel, Access, SQL, etc.) needed to translate complex risk adjustment algorithms and detailed payer specifications and/or evidence based best practices, into benchmarked, actionable analyses, scorecards and dashboards
• Develop engagement strategy with clinical leadership by developing and translating into actionable information, interpreted multi-layered data analytics, testing hypotheses resulting in meaningful plans for clinical teams to utilize and implement to achieve optimal outcomes in quality, safety, culture of safety, and infection prevention
• Perform complex analyses using appropriate analytical and statistical techniques and modeling, pulling from various data sets to make information meaningful to clinicians
• Manage physician, nurse, clinician, administrative, and executive relationships across multiple post-acute and diversified business sites of care and clinical performance improvement teams
• Support structural and cultural changes required with meaningful input for optimal clinical care process within the post-acute care and diversified business sites
• Create, maintain, and interpret various clinical dashboards/scorecards for the post-acute and diversified business sites, including the overall quality & safety work plan

Experience For Systems Support Project Manager Resume

• Prepare and communicate written and oral reports to customers translating the clinical data analytics into actionable information
• Pull data from electronic medical record databases to create clinical data analyses for post-acute and diversified business sites
• Maintain knowledge of current trends and developments in the field of healthcare clinical data analytics, evidence based best practice, and industry innovations by reading literature and maintaining colleague networks
• Identify and generate actionable clinical data analyses for physician practice clinical care focused teams to improve clinical care processes to optimize quality, safety and outcomes for patient care
• Manage physician, nurse, clinician, administrative, and executive relationships across multiple physician practice sites of care and clinical performance improvement teams
• Create, maintain, and interpret various clinical dashboards/scorecards for the physician practice sites, including the overall quality & safety workplan
• Support structural and cultural changes required with meaningful input for optimal clinical care process within the physician practice sites
• Pull data from electronic medical record databases to create clinical data analyses for physician practice sites

Experience For Director Client Readiness & Support Project Manager Resume

• Drive multiple projects to successful completion
• Quickly troublseshoots and resolves problems
• LSS Yellow Belt. (Required)
• Administer Relativity Software and support attorney’s use of Relativity
• Support to SCE’s Facility Clearance Program
• Budget as detailed in Impact section Large/ complex/ single or multiple regions
• Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries
• Responsible for overall performance and management of the helpdesk call center

Experience For Business Unit Support Project Manager Resume

• Manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with customer staff on all helpdesk issues
• Successfully lead, manage, and execute the roll-out of various strategic initiatives across CCB
• Consumer Bank representative and liaison with other lines of business across CCB to promote collaboration and enforce the One Chase vision during the implementation of all field initiatives
• Responsible for overall performance and management of the helpdesk call center; manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with customer staff on all helpdesk issues
• Contribute to the pre-sales process by providing proposals
• Interface with all project stakeholders to take projects from original concept through to final implementation
• Ensure that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction,

Experience For Customer Product Support Project Manager Resume

• Revise and create branch policies and procedure documentation (Source Cards, Forms) to support branch execution of operational priorities
• Act as a people manager within a matrixed environment and provide feedback to the relevant line managers
• Craft and publish timely branch emergency communications including response guidance and associated workarounds that are well coordinated with sister customer delivery channels (CCS)
• Has good leadership skills, good communication and collaborative skills
• Has good experience in project management and has great interest in technology
• Operate standard office equipment such as computers and photocopiers
• Manage issues and corrective action plans end to end
• Manage positive working relationships with key business and functional partners including branch operations, risk, fraud, control, customer experience, compliance, legal
• Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives

Experience For Senior Support Project Manager Resume

• Coordinate all aspects of the Proposal submission to maintain a high level of satisfaction through timely and accurate processing of project and quote approvals
• Lead communications with Management, Regional Sales Managers, Sales Channels and Proposal Engineers to ensure that RFQ’s are evaluated, priced and approved per ABB Policy and ABB Table of Authority
• Initiate and prepare Full Cost Models and Risk Review documents as necessary
• Review Project orders to be in complete agreement with project proposal for all technical and commercial aspects and develop a plan for contract satisfaction
• Attend / participate in Customer kick-off meetings along with conduct internal kick-off meetings with the proposal engineer, customer support personnel designated for order entry, manufacturing and/or purchasing (buyer/planner), quality (as applicable), and SAP Engineer (as applicable)
• Work with Customer Support to ensure Project orders are entered accurately
• Create purchase requisitions and facilitate approval of purchase orders as necessary
• Work with Buyers/Planners to ensure schedule of ordering, completion and arrival of parts, components, etc. meet specification requirements. Create purchase requisitions and facilitate approval of purchase orders as necessary
• Schedule and lead project review meetings to prioritize, schedule, and monitor work assignments and ensure completion of assigned project tasks with a high level of customer satisfaction and in compliance with recognized industry standards and ABB Policies and Procedures

Experience For Apple Pay Technical Support Project Manager Resume

• Coordinate shipping with factory, freight forwarders and Export Compliance (ECA) if required
• Obtain shipping releases from customer
• Prepare and review project financial reports at various points of the project to ensure project is within budget
• Initiate invoices as contractually directed. Ensure payment is received. Communicate with customer on late payments or to resolve any disputes prohibiting payment
• Conduct project close-out meetings or issue project closure report internally / externally as applicable
• Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands and ABB’s Policies and Procedures

Experience For EDC Upgrade Support Project Manager Resume

• Act as the ILS lead for all sales and bid activities that require responses for system level support services
• Review and interpret Request For Proposal (RFP), Request For Information (RFI), or capability questionnaires for product support requirements, solicit external product vendors for support requirements, and coalesce all that data into a clear support strategy
• Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow instructions effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact
• Travel to private and public buildings, locally and statewide, via private or public conveyance to assist attorneys in attending to client needs on legal matters
• Very good knowledge of English, German or French knowledge are also welcomed
• Masters or equivalent university education

List of Typical Skills For a Support Project Manager Resume

Skills for practice support project manager resume.

• At least 3 – 8 years' working experience
• Is an excellent, clear communicator
• Experience as an established Support Project Manager - let's say at least 1-2 years actively spent in project management
• 87 - 7.91 years’ experience in function
• Experience with Business Objects, and dashboard tools
• Strong knowledge of MS Office (master Excel and PowerPoint), SharePoint, Microsoft Publisher

Skills For Customer Support Project Manager Resume

• Experience or equivalent IT Service Management toolsets
• Broad business experience with an emphasis in the investment advisor and/or wealth management environments
• Strategic thinker with a proven ability to create innovative solutions to complex problems
• Gain experience of a mature business support process in one of the largest financial institutions in the world
• People, change and Resource management; cross functional and multi-skill challenges
• Relevant experience with program/project management in a high technology or Internet-based software development environment
• Relevant experience to manage upgrades in a high technology or Internet-based software development environment
• Project management experience in customer support, preferably in fast-paced, hyper-growth organizations
• Understanding about how corporate deals work and how a deal process gets done. Ability to apply different types of technology to assist the corporate practice

Skills For Service Center Support Project Manager Resume

• Understanding of ABB Products & Markets and Channels to Market
• Track record of leading employees to deliver exceptional levels of customer service while deepening relationships
• Enjoys bringing order out of relative chaos (very organized)
• Simply finds a way, displaying creativity and tenacity when others might admit defeat
• Can work outside a well defined structure/process, constantly making improvements along the way
• A thorough understanding of generic Project Life Cycle management controls
• A thorough understanding of the Software Development Life Cycle (SDLC)
• Decision making to create action

Skills For Systems Support Project Manager Resume

• CAPM certification preferable or working towards CAPM
• Prepare customer submittals, order acknowledgements, progress reports, design and drawing submittals for review. Obtain customer approvals
• B.A. of B.S in Life Sciences or Computer Science field, or equivalent
• Responsible for the timely and effective delivery of personally assigned tasks, bringing to the immediate attention of management any circumstances causing delay, concern or requiring higher level authority to proceed
• In conjunction with key resources from each department, coordinates activities of project personnel to ensure project progresses on schedule and within budget

Skills For Director Client Readiness & Support Project Manager Resume

• Supporting the Portfolio Manager in the development and achievement of the department’s operational and strategic objectives considering the global impact of EDC Upgrades
• Takes ownership of project/portfolio issues, seeing them through to a satisfactory conclusion, delegating where appropriate and communicating appropriately and effectively
• Assist in the establishing and maintaining standards and procedures for project reporting, upgrades, and documentation, thus ensuring that these solutions conform to company standards and SOPs and bringing to the attention of the bringing to the attention of the management any developments in practice and procedure that warrants review
• Compliance to all applicable business and IT related SOPs to ensure consistency of process considerations
• Facilitates productive, meaningful client and team meetings
• Is flexible in their approach and tools but driven to achieve results all the same
• Assertive with client satisfaction orientation
• Drivers Licence and own vehicle essential

Skills For Business Unit Support Project Manager Resume

• PMP/AGILE designation highly desirable or UK equivalent (Prince 2-Practitioner)
• Verbal and written communication / negotiation
• Proactive view and practical approach toward role
• Energetic and enthusiastic approach
• Self-starter and be able to work both independently and in a team environment
• Able to work multiple projects simultaneously in a lean administrative environment
• Knowledge of electronic discovery benefits and risks, methodologies and practices, technologies, tools and products
• Complete understanding of Electronic Discovery guidelines, including preservation, collection, processing and production protocol and ability to apply them to complex litigation cases

Skills For Customer Product Support Project Manager Resume

• Organize and prioritize numerous tasks and complete them under time constraints. Ability to concentrate and pay close attention to detail when evaluating legal matters
• One year as manager or supervisor of an IT Call Center with more than 15 agents
• HDI Manager certified or higher, or can achieve HDI Manager Certification or higher in 12 months
• Supervisory/Management skills - involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy experience or equivalent IT Service Management toolsets
• Demonstrated Supervisory/Management skills, involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy
• Two or more years as manager or supervisor of an IT Call Center with more than 15 agents
• Supervisory/Management skills- involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy Experience or equivalent IT Service Management toolsets
• Thorough understanding of the Bid to Collection process

Skills For Senior Support Project Manager Resume

• Thorough understanding of ABB Group Directives and LBU Sales Policy
• Thorough understanding of Project Management principles and processes
• Member of the Society For Maintenance and Reliability Professionals (SMRP) or other equivalent designation is an asset
• Member of the Project Management Professionals (PMP) an asset
• Makes use of and contributes to Services PM Profession community
• HDI Certification at Manager level or higher

Skills For Apple Pay Technical Support Project Manager Resume

• Willingness to travel to client locations ​
• ETL and BI system administrators
• Assure on-time arrival and placement of vendor fixtures for all merchandise divisions by contacting Category Managers and providing timelines for vendor fixtures to assure product presentation
• Assure that product flow and adjacency adhere to company standards by coordinating meetings with Sr. Visual Merchandise managers to assist in mapping of new store merchandise layout and offer feedback on plan-o-gram adjustments in each project
• Follow floor plan allocation schedules and adjust schedule as needed based on product delivery to ensure product planning stages are completed on time through communication and follow-up with Category Managers
• Assure retail staff and resources are allocated for new store and existing store remodels by hold meetings to communicate clear direction to team by provide merchandising standards and maps to ensure proper store set
• Establishing equipment and supply requirements for all new stores and existing remodels, by reviewing floor plan of each store and evaluating the amount of supplies and equipment required to maintain the building and property
• Prepare pricing of Vestas’ Project Management and construction activities for wind farms

Skills For EDC Upgrade Support Project Manager Resume

• Estimate projects in advance & justify and discuss project with all levels
• Develop or refine Scope of Work (SOW) for projects to meet customer needs
• Skill at prioritizing and balancing multiple strategic projects with business expertise and demonstrated experience of operational skills translated into strategic business impact
• Understanding of organizational dynamics, operating experience with large and complex organizations with proven ability to influence stakeholders with functional and global reach
• Experience in Benefits Enrollment Administration
• PMP certification or equivalent, with BS or MS in aligned field of study

List of Typical Responsibilities For a Support Project Manager Resume

Responsibilities for practice support project manager resume.

• Monitor and reinforce internal processes to ensure a consistently positive support experience for customers
• Easy to meet people from different cultures
• See the big picture and are goal and result-oriented
• Can motivate and lead project employees
• Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
• Ensure that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction
• Effectively cultivate, organize, prioritize, and execute projects to meet customer and departmental needs

Responsibilities For Customer Support Project Manager Resume

• Manage proactive outreach to customers for planned and unplanned maintenance activities
• Collect and analyze data to determine common trends for process improvement
• Function efficiently and self-sufficiently in a fast-paced, technology-driven environment
• Facilitate open communication with cross-functional teams to expedite customer issues from start to finish
• Understand technical problems at a high level to clearly articulate and communicate action plans with customers and support engineers
• Continual system improvement

Responsibilities For Service Center Support Project Manager Resume

• Well-organised and planned
• Partner regularly with
• ETL and BI developers
• Manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with staff on all helpdesk issues

Related to Support Project Manager Resume Samples

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25 Project Manager Resume Examples for the Job in 2024

• Project Manager Resumes by Experience
• Project Manager Resumes by Role

Writing Your Project Manager Resume

According to the  Project Management Institute (PMI) , the demand for project managers is expected to grow a whopping 33 percent through 2027.

The need for project managers and the  increase in pay transparency laws  means it’s an excellent time to pursue a project management job.

But that’s easier said than done. 

Whether an entry-level or senior project manager, you must  build a resume  showcasing your ability to plan, manage budgets, produce reports, and ensure projects are on schedule.

We’ve handcrafted 25 project manager resume samples that  have helped candidates get jobs at great companies like Lyft and Atlassian.  Plus, our writing guide can help you navigate the  resume writing process  to help you land that first-round interview. You’ve got this!

Assistant Project Manager Resume Example

or download as PDF

Why this resume works

• A resume objective is for candidates with less than two years in the field. It demonstrates your eagerness for the role, your relevant skills, and your goals for the future. It’s a lot to ask in two to three sentences, so you’ll likely need to take a few whacks at it before you’ve cut it down to the proper size. We believe in you!
• Including relevant courses or awards is a great way to show hiring managers that you’ve learned the skills necessary for the job. Only include the courses or awards that are most relevant to increase your credibility immediately.

Entry-Level Project Manager Resume

• Our top tip? Make sure your  entry-level project manager resume  is easy to read.
• Make your body font size relatively big, include section headers, and leave white space (especially in the margins).
• Always customize your experience to match the  project manager job description  as much as you can. If you lack technical skills, highlight transferable skills like communication, collaboration, and time management.
• If you don’t have any experience relevant to project management, that’s okay, too. Employers know you’re just starting, so include any job experience you have, including projects, internships, or even volunteer work.

Associate Project Manager Resume

• Including a Certified Associate in Project Management (CAPM), for example, on your associate project manager resume will immediately tell recruiters you know the principles and best practices required.

Project Management Intern Resume

• For instance, in project planning, you must’ve picked up on leadership, time management, and technical expertise—all transferrable to project management.

Junior Project Marketing Manager Resume

• Your cover letter and resume should form one cohesive whole without being complete copies of each other.
• The goal is to expand on your achievements in your cover letter while still covering most of the abilities mentioned in your resume. So, once you’ve finished building your resume, a free AI cover letter generator can make sure the two documents share similar keywords and achievements.
• If you have more experience in the field, you can consider getting a PCDM or becoming a PCM.
• If you’re newer to the role, try getting entry-level certifications like those offered by Hubspot or Google Ads.

Senior Project Manager Resume

• Employers expect more from senior employees, so they’ll pay extra attention to minor details like punctuation, spelling, and grammar.
• Always  check your resume  multiple times before you submit your application. We’d recommend having several friends look it over, too, just to make sure you didn’t miss anything.
• Always list your highest level of education, whether a college degree or a high school diploma.
• Unless you’re an entry-level candidate, don’t worry about adding your GPA, any awards, or relevant courses. Those are all secondary to work experience.

Senior DevOps Project Manager Resume

• Say, you’ve worked extensively as a product manager in finance and insurance. Including this info in your career objective makes you a notably more eligible prospect for another organization in a similar industry.

Software Project Manager Resume

• A software project manager resume with proof of operating below budgets and optimizing savings will be a favorite among hiring managers. Therefore, including achievements such as saving an estimated $51.2k annually would get you closer to winning the job.

Project Management Professional Resume

• Your soft and hard skills have a place here to set you apart from any other average project manager. Go on a full display mode to highlight your competencies in RiskWatch, Zapier, Harvest, and so on, and show how you’ve used them to optimize project budgets and timelines.

SAP Project Manager Resume

• Numbers matter most here so quantify all past project achievements, success rates, etc. Have a habit of submitting work before deadlines are even close? Mention it! Clearly state how many SAP projects you’ve delivered on time. Adding a project management certificate has also never harmed any candidate!

HR Project Manager Resume

• Make sure your HR project manager resume consists of tools like these in the skills section . Further, write down any instances of you helping a company retain or acquire the top talent for a position while lowering extra costs such as overtime wages.

Project Manager Scrum Master Resume

• Accordingly, align your entire project manager Scrum Master resume around the description and mention how you’ve tackled mishaps, boosted efficiency, and improved a team’s overall productivity. Throwing in a Certified ScrumMaster (CSM) certificate will greatly help if you’re still an intermediate in this field!

Digital Project Manager Resume

• Therefore, your digital project manager resume must embed metrics in every client satisfaction rating, early delivery time, cost reduction, and proper team management strategies.

Clinical Project Manager Resume

• In your clinical project manager resume, you should therefore highlight your project management metrics, including and not limited to cost reduction, timely completions, team collaborations, and resource prioritization to meet preset goals.

Risk Management Project Manager Resume

• You’ll likely need a master’s degree for this advanced role, and be sure to use your job experience bullet points to highlight specific and successful stories on your risk management project manager resume.

Agile Project Manager Resume

• Even if you lack direct work experience, you can emphasize other relevant achievements or projects that align with you’re desired role. For example, a candidate with experience in Scrum and finance will be well-equipped to tackle the challenges of an Agile project manager position at Goldman Sachs.

Healthcare Project Manager Resume

• If you don’t have adequate paid experience to add to your healthcare project manager resume , a globally recognized certificate like the Project Management Professional (PMP) can help prove you’re a leader and have the relevant expertise to be successful.

Creative Project Manager Resume

• For example, the responsibilities of a project manager at a magazine will share many similarities with that of a creative project manager at an advertising agency. Try to think of similar projects you can use to highlight your competency to come across as a well-rounded candidate.

Marketing Project Manager Resume

• Adding measurable results to your marketing project manager resume is a fantastic way to spotlight the magnitude of your achievements. It also showcases the potential you bring to your next employer.

Engineering Project Manager Resume

• For example, you can really boost your chances of being hired by including your knowledge in management tools like Trello and Confluence, not to mention expertise in engineering software like AutoCAD and ANSYS.

Technical Project Manager Resume

• In your skills section, use primarily hard skills like “SQL,” “Agile Development,” and “Google Analytics,” to show off your training. You can add a few soft skills, but most of the list should be learned, technical abilities that you can demonstrate if needed.
• LinkedIn and GitHub are excellent links to add since they show employers you’ve got the connections and the skills to succeed.

IT Project Manager Resume

• Stuck on how to alter your resume? Start by highlighting keywords and phrases in the  project manager job description . Then find a way to incorporate a few of those highlighted phrases in your work experience bullet points and skills.
• You can start by ensuring you have colored section headers in different fonts than your body text. Then play around with the layout, margins, and font size until you hit the sweet spot.

Integrated Project Manager Resume

• Consider using a  resume template  to make your resume aesthetically pleasing and easier to read. It also allows you to let your personality show; pick a template that speaks to you! 
• For project managers, try to include metrics relating to the number of projects you’ve managed or the number of teams you led. Any percentages relating to relevant KPIs are also a good idea, but if you’re just starting, don’t worry about it. That can come later!

Architectural Project Manager Resume

• Of course, don’t make your skills section a complete copy-paste of the employer’s requirements! Simply use it to tailor your skills section and add a few keywords from the job description in your work experience and skills section.
• As a rule of thumb, highlight six to eight up-to-date and in-demand skills in your  resume skills section .

Electrical Project Manager Resume

• Reverse-chronological is the best format for managers since it shows your career progression. Plus, it’s easier for employers (and ATS!) to scan at a glance. It’s a win-win!
• Start by nailing your technical abilities as an electrical engineer. We’d recommend making each work experience bullet point focused on a different skill (such as communicating with vendors, coordinating schedules, or maintaining equipment).
• Then add your project manager skills into the mix, again using each work experience bullet point to highlight one skill.

Related resume guides

• Account Manager
• Business Analyst
• Product Manager
• Construction Project Manager

Regarding the “skills” section, it can be tough to find the right balance between listing too many  skills on your resume  and including all areas of strength. It’s a push-and-pull for two reasons:

• You need to include enough relevant skills to get past automated filters companies use (called an ATS) that grade resumes based on keyword matching.
• The person reviewing your resume, either an HR professional or a project manager themselves, will be wary if you list more than 10 skills on your resume.

To strike the right balance, ask yourself if you’d be comfortable answering questions about a given skill in an interview.

For example, if you list “reporting” as one of your skills, you should be able to immediately answer the question “How do you know if a project is on track?” by pointing to specific metrics or reports on your resume or cover letter.

Another good litmus test to determine whether or not you should include a skill is if you can discuss using that skill in one of the projects you list on your resume. This accomplishes two things:

• Reinforces that you’re only including strong skills.
• Provides more context regarding how you deployed your skills in project management (making your resume and candidacy even better).

After all, what would be more convincing to you: a candidate listing a skill or discussing how they used it to achieve a specific outcome? When in doubt, put yourself in the hiring manager’s shoes and ask yourself what they would like to see on a project manager resume.

So, what are some common skills you should include on your project manager resume? Look no further than our list!

Skills to include on your project manager resume:

Hard skills.

• Project Management Software (Jira, Trello)
• Microsoft Office/ Google suite (Excel/Google Sheets, PowerPoint/Slides)
• Project Management Frameworks and Methodologies (Agile, Scrum, Waterfall, Kanban)
• Programming Languages and Frameworks (JavaScript, Node.js, Python, Django)
• Data Analysis
• CRM Experience (HubSpot, Salesforce)
• Digital Marketing

Soft skills

• Public Speaking and Communication
• Problem-solving
• Prioritization
• Conflict Resolution

If you’re in a more senior role and have many of these skills, you should focus on the skills mentioned in the job description.

Yes, customizing your resume like this means more work. However, it’s worth it—our data suggests that this practice alone increases your chance of getting an interview by 11 percent.

As a practical example, look at this sample project manager job description. Look at the underlined skills—they’re what you might want to include if you applied for this position. Try to match the language in the job description as best you can.

Sample project management job description and skills:

• Be accountable for the entire project lifecycle: develop scopes of work and associated project plans and own the day-to-day operations to ensure that projects remain on track and within budget
• Lead internal and external status meetings: capture notes, assign action items to team members and own all necessary follow-up
• Relay clear and specific expectations, timelines, priorities, challenges, and new developments in detail to key internal and external team members/parties
• Own daily project plan components, including task estimation, resource allocations, and new work requests
• Coordinate internal reviews and implementation-related quality assurance efforts
• Come from a place of perpetual learning, always seeking to improve and optimize processes, develop new ones, and participate in the overall growth of the department and agency
• Work with Jira, Smartsheet, or other project management tools
• Eliminate scope creep by ensuring that projects remain within parameters identified in the scope of work
• Communicate issues, bug reports, and change orders to leadership

Project manager resume summary or objective

Before we dive into the topic of resume objectives and summaries, let’s first set the stage with some definitions:

• Resume summary: A short summary of your work history and accomplishments as a project manager. Recommended for professionals with 10+ years of experience in the industry.
• Resume objective: A short statement expressing a few of your skills and what you’re looking for in your next project manager role. Recommended for entry-level candidates.

Although they might sound drastically different, they’re pretty similar in reality, so don’t get too hung up on specific definitions. The key is that you should only include a  resume objective  or summary if it adds real value to your resume.

Resume real estate is valuable since you’re limited to one page, so you can’t waste words. Hiring managers spend, on average, six seconds reviewing a given resume. Don’t divert attention from your work experience and skills if your objective or summary doesn’t provide anything of value.

Senior project managers should use a  resume summary  since it’s a high-level highlight reel showcasing your most significant accomplishments or goals in two to three sentences.

WRONG – generic resume summary

“Experienced project manager with a history of working across departments to achieve goals and positive outcomes on the projects I manage.”

RIGHT – specific project manager resume summary

“PMP certified project manager with 5+ years of experience owning all stages of the project lifecycle from inception through monitoring and closing to deliver projects that exceed expectations on time and under budget.”

The second resume summary works well because it leads with this PM’s certifications (we’ll touch on this more below) while also showcasing their experience delivering projects on time and within the allotted budget. The first example will take up space on the page.

On the other hand, an objective should be used by more junior project managers to talk about your skill set and what you’re looking for in your next role. It can also be used by PMs who are undergoing a career change or looking for something specific in their next role.

WRONG – vague resume objective

“I’m looking for an opportunity to work as a project manager at a growing organization where I can utilize my unique abilities to plan, scope, and deliver projects.”

RIGHT – resume objective tied to experience

“Project manager with experience building web apps as a software engineer and leading projects that have a meaningful impact on the company’s bottom line. I’m looking for a role where I can utilize my ability to communicate effectively with developers and executives alike.”

The second resume objective is a great way to call attention to the fact that this project manager has experience as both a software engineer and a project manager, which can manifest itself in more effective communication between those two groups.

Projects and work experience

When it comes time to talk about your work experience on your project manager resume, you must tell the story of the projects on which you worked. You’ll have more room to dive into this in your  project manager cover letter , so how do you keep it short and sweet in your resume? 

Rather than talking about one-off tasks you completed, focus on one to two of the biggest projects you led. The beauty of being a project manager is that the experience you should discuss is right in your job title.

Here are some questions you might want to answer about the projects you worked on when talking about them on your resume:

• What was the scope or goal of the project?
• How big was the budget, and what was the timeline? Was it a year-long project, or was it a short-term one?
• How large was the team involved, and with what departments did you collaborate?
• What kind of reporting or metrics did you use to determine success?
• Did you encounter any major roadblocks? How did you remove them?
• What kind of collaboration did you have with the executive team? Did you give a presentation upon project completion?
• You can and should use quantifiable metrics here!

Remember that you should also mention some of the skills listed in your official “skills” section. For example, did you use Trello to ensure the project was on time? Did you build reporting to measure project success?

Let’s describe a specific example of how all of this might work when describing your work experience as a project manager.

WRONG – non-specific work experience

Feedzai August 2016 – May 2018, New York NY Project Manager

• Managed several projects in collaboration with the executive team from inception through to closing
• Regularly removed roadblocks to ensure projects were delivered on time
• Presented the results of each project in a clear and efficient manner
• Worked collaboratively with the engineering, product, marketing, and customer success teams

RIGHT – work experience detailing a specific project

• Led the development of content prediction engine, which grew to $1.5M in annual revenue
• Analyzed the scope of the project based on competitive analysis, interviews with customers, and customer feature requests
• Set deadlines for incremental goals, allocated budget, and worked across software, marketing, and executive teams to ensure all teams were properly resourced
• Communicated progress and roadblocks to stakeholders, including executive management, and made proactive recommendations to remove roadblocks leading to the on-time and on-budget delivery of the project

Specialization and industry experience

Since project managers are in such high demand, they can work in various industries and have a wide range of specializations.

So, if you’re looking for a more specialized PM role, you must highlight your experience in that specialization on your resume. If you’re looking for an I.T. project manager or technical project manager role, you should focus on your experience shepherding projects related to software.

Conversely, if you’re applying for a construction project manager role, your field experience will be more valuable. Focus your resume on the position you’re applying for, and pay particular attention to the  project manager job description .

Education and certifications

No matter what you went to school for, you should include your highest level of education on your resume. If you’re an entry-level project manager, you should include relevant classes you took in school that will convince the hiring manager you’ll make for an effective PM.

When you’re a senior PM, you should avoid listing relevant classes because you want the focus of your resume to be your work experience. Since you want to keep it to one page, you can’t afford to use that space for classes.

No matter where you are on the career ladder, certifications can help your candidacy as a project manager.

Top program manager certifications:

• Project Management Professional (PMP)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• Certified Scrum Product Owner (CSPO)
• Kanban Management Professional (KMP)

If you have one of these certifications, you should include it in your education section and your resume objective or summary, should you include one.

Finalizing your project manager resume

Don’t let “perfect” be the enemy of “great.” Building a project manager resume can be daunting, but the hardest part is getting started. Don’t worry about perfection just yet; instead, focus on making your resume great. No one-size-fits-all “perfect” resume exists because each person has different experiences and skills. Just do the best you can!

If you need a launching point, feel free to use our  free resume templates  or choose a  Google Docs resume template . Or you can try a  resume outline  to give you a relatively blank slate to build on. Add on to include your experience, skills, education, and contact information until it’s complete. Then, and only then, do you need to worry about the details (in which case, go back and reread this guide to make sure you’re hitting all the right notes). 

Feel free to edit any of the resumes above in our resume builder or download the project manager resumes as PDFs. Then as you write, follow the rules in this guide. You’ll be well on your way toward landing your next (or first) role as a project manager!

Here’s a quick summary of our  resume tips :

• Only include skills you’d be comfortable being interviewed on in your resume. Include these keywords both in your skills section and in your work experience bullet points.
• Make sure your resume objective or resume summary adds value to your candidacy. Avoid vague or generic statements.
• When discussing your work experience, highlight the details of one to two major projects you worked on instead of focusing on one-off tasks you completed.
• Be sure to include your highest level of education and any certifications you have in your resume objective or summary.

And that’s it! We wish you the best of luck in whatever role you hope to land!

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Manager Resumes

23 Project Manager Resume Examples - Here's What Works In 2024

Your resume can make or break your search for a project manager position. we’ve got five resume templates here with the key qualities that project manager recruiters are looking for in 2023 (google docs and pdfs attached)..

Project managers are versatile, multi-talented professionals who play an essential role in the success of a business. Among other things, project managers oversee projects from start to finish, ensuring that the entire process runs smoothly while working closely with their team, communicating with clients, resolving conflicts, and staying within set budgets. Career prospects for project managers are expanding exponentially -- according to some estimates, by 2027, around 87.7 million workers will be employed in project management-related jobs. In some respects, there’s never been a better time to become a project manager. However, like many other fields, project management is quite competitive, and if you want to land a position as a project manager, you’ll need a strong resume and a diverse skill set to show potential employers that you’re the right fit for the job. So, what should a project manager resume look like in 2023? First, let’s take a look at some templates of successful resumes. Next, we’ll discuss some of the essential skills for project managers as well as tips for creating a knockout resume. Finally, we’ll cover some of the best action verbs to use in your resume bullet points.

Project Manager Resume Templates

Jump to a template:

• Project Manager
• Entry Level Project Manager
• Senior Project Manager
• Technical Project Manager
• Marketing Project Manager
• Construction Project Manager
• Agile Project Manager
• Engineering Project Manager
• Assistant Project Manager
• Healthcare Project Manager
• Junior Project Manager
• IT Project Manager
• Project Management Office (PMO) Director
• Process Manager
• Process Operator
• Software Project Manager

Jump to a resource:

• Keywords for Project Manager Resumes

Project Manager Resume Tips

• Action Verbs to Use
• Bullet Points on Project Manager Resumes
• Related Manager Resumes

Get advice on each section of your resume:

Template 1 of 23: Project Manager Resume Example

Project managers oversee the planning, executing, and monitoring of an organization’s projects and initiatives. Project managers can work in many different industries, and the job responsibilities may vary based on the industry. In any case, the project manager is responsible for overseeing each step of a project, ensuring timelines are being met, ensuring the project is staying within budget and collaborating with key stakeholders to ensure all expectations are met. To become a project manager, you’ll need a bachelor’s degree in a related field such as business intelligence, applied statistics, or business management. Hiring managers may look for candidates with additional project management certifications. In addition, hiring managers will be looking for someone with several years of experience in relevant roles, such as prior experience as a business analyst, operations associate, or project estimator. Ideal candidates for this role will have superb organizational skills and an understanding of budgets and business operations.

We're just getting the template ready for you, just a second left.

Tips to help you write your Project Manager resume in 2024

   obtain project management certifications.

Since no specific degree is required for a project management role, gaining project manager certifications can help you specialize your knowledge and stand out when applying for these roles. There are several certifications you can obtain, such as the PMP (project management professional) or CSM (certified scrum master) credentials.

   Apply to roles in industries you have experience in

Project managers are needed in a variety of industries, including education, construction, IT, healthcare, technology, and many more. Having experience in the industry you want to be a project manager for will help strengthen your resume. For example, if you have experience working in IT, applying for a project manager role at an IT company is wise.

Skills you can include on your Project Manager resume

Template 2 of 23: project manager resume example.

When applying for a project manager role, you need to demonstrate that you have the right skills for the job. Your work history and skills section should show evidence of your abilities in areas such as time management, planning, and communication. If you have experience with specific project management software or methodologies, make sure to mention those in your resume as well.

   Skills section and bullet points

Skills sections in resumes are most effective when they succinctly list the relevant skills for the job you’re applying for. This template shows only specific project management-related skills, and there are bullet points under the work experiences that exemplify some of the more abstract skills (e.g. strategic planning).

   Strong action verbs

The bullet points in this template begin with strong action verbs such as “developed”, “spearheaded”, and “managed”. We always suggest framing your past successes with verbs like these to emphasize the role you played in your accomplishments.

Template 3 of 23: Entry Level Project Manager Resume Example

As an entry level project manager, you're just beginning your journey in overseeing projects from start to finish. One of the key aspects of this role is understanding and adapting to the ever-evolving industry trends and company expectations. When crafting your resume, emphasize your project management skills in areas like planning, execution, and risk management. Also, stay updated with industry-specific certifications and showcase your ability to learn and grow in the role. Companies hiring entry-level project managers often look for those who can adapt quickly and bring fresh perspectives to the table. Therefore, it's crucial to highlight your innovative thinking, problem-solving skills, and willingness to collaborate with diverse project teams. Demonstrating these qualities on your resume will help you stand out as a potential candidate.

Tips to help you write your Entry Level Project Manager resume in 2024

   focus on relevant coursework and certifications.

As an entry-level applicant, you may have limited work experience. Make sure to highlight relevant coursework and certifications such as PMP, CAPM, or Agile methodologies that showcase your knowledge in project management principles and practices.

   Emphasize your team collaboration experience

Employers value candidates who can work effectively with others. Use your resume to showcase experiences where you successfully collaborated on class projects, internships, or volunteer work, highlighting your ability to communicate and contribute in a team setting.

Skills you can include on your Entry Level Project Manager resume

Template 4 of 23: entry level project manager resume example.

At first, it might seem intimidating to apply for project manager jobs with little to no prior experience in this line of work. But if you have a strong academic history and the skills to succeed as a project manager, you can break into this field. Use your resume to highlight projects you worked on in school, extracurricular activities, and any other experiences where you had to use skills such as problem solving and organization.

   Education and academic background

On an entry-level resume, leading with your educational history can put your strengths in the forefront - especially if you excelled in school. If you had a high GPA or academic honors, it’s great to mention those here, as well as any coursework or projects you did that could be relevant for project management.

   Volunteering and internships

Even if you don’t have an extensive work history, you’ve likely done internships, community service, and other projects that show who you are and where your strengths lie. Extracurricular activities can also tell recruiters that you’re driven, ambitious, and actively involved in your community.

Template 5 of 23: Senior Project Manager Resume Example

As a Senior Project Manager, you're the orchestra conductor of your organization. You're the bridge between various teams, clients, stakeholders, and upper management, making sure everything and everyone moves in harmony. You're the one who pulls together all the disparate threads into a cohesive, successful project. Because of the central role you hold, you should focus on showcasing multidimensional skills on your resume, from technical knowledge to team leadership. Moreover, due to the recent remote work trend, companies are seeking project managers who can effectively spearhead virtual teams. So, an understanding of online collaboration tools and strategies is now crucial.

Tips to help you write your Senior Project Manager resume in 2024

   highlight leadership skills.

In your resume, emphasize your ability in leading teams, resolving conflicts, and fostering collaboration. These are indicators of a strong Senior Project Manager who can keep everyone aligned with the project goals. Also, provide examples of your leadership skills in action, especially in highly complex projects.

   Showcase Technical and Industry Knowledge

As a Senior Project Manager, you should demonstrate deep knowledge of project management methodologies and tools. Illustrate your expertise in industry-related software and highlight any project management certifications you hold. Also, relate your knowledge of the industry, trends, and regulations, which shows that you understand the business context of projects.

Skills you can include on your Senior Project Manager resume

Template 6 of 23: senior project manager resume example.

As a senior project manager, you won’t only be managing projects; you’ll likely also be managing other members of your team. To get this kind of job, you’ll need to show that you have leadership capabilities along with the experience and expertise of a senior-level professional. Your work history should highlight any management or leadership roles you’ve held in the past, in addition to any previous achievements managing projects.

   Emphasis on work experience

If you’ve been working in project management for many years, you’ll have a lot of work history to show for it. Leading with this section places the emphasis on your experience and all that you’ve learned from it.

   Promotions at previous jobs

Being promoted shows that you achieved a high level of excellence and that you’ve been regarded as a top performer with past employers. This resume includes an example of a promotion, which demonstrates leadership and professional growth.

Template 7 of 23: Technical Project Manager Resume Example

As a Technical Project Manager, you're the key person responsible for bridging the gap between technical teams and stakeholders, ensuring projects are completed efficiently and on time. The tech industry is always evolving, so staying up-to-date with the latest trends and methodologies is crucial. When writing your resume, make sure to emphasize your technical expertise and proven experience in managing complex projects. Additionally, showcase your ability to adapt and learn fast, as this is highly regarded in this role. In recent years, there's been a shift towards agile project management methodologies, which require Technical Project Managers to be more flexible and responsive. This means that when crafting your resume, it's essential to highlight any agile or Scrum experience you have, as well as your capability to work within a fast-paced environment.

Tips to help you write your Technical Project Manager resume in 2024

   emphasize technical skills and certifications.

As a Technical Project Manager, your technical skills and certifications are a huge selling point. Make sure to list all relevant skills, as well as any formal training or certifications you hold, such as PMP, Agile, or Scrum Master, to demonstrate your expertise in the field.

   Highlight successful project outcomes

Technical Project Managers are responsible for delivering projects on time and within budget. Make sure to include specific examples of your past project success, including quantifiable outcomes like time, budget, and scope management. This will show prospective employers your ability to drive results.

Skills you can include on your Technical Project Manager resume

Template 8 of 23: technical project manager resume example.

Technical project management jobs often require you to have a background in IT, engineering, or another tech-related field. If you’re pursuing one of these positions, you’ll want to use your resume to highlight your technical expertise as well as your project management experience. This resume template will show you how to do just that.

   Tailored to the specific position

This resume effectively showcases prior work history with examples of both project management and technical experience. A work history like this one clearly demonstrates that you have the right blend of skills to succeed in a technical project manager role.

   Detailed bullet points with measurable results

As much as possible, when talking about your accomplishments, you should mention the specific results that you achieved through your actions. This resume template is filled with quantifiable results (e.g. increased ROI and reduced onboarding time for new hires) that show the impact you had at your previous workplace.

Template 9 of 23: Marketing Project Manager Resume Example

A marketing project manager is someone who oversees a company’s marketing campaigns and initiatives. Marketing project managers are typically responsible for overseeing high-priority projects from start to end, such as the execution of a commercial. The marketing project manager is responsible for working with other senior-level marketing professionals to establish the vision for the marketing strategy. Then, they must execute this vision from beginning to end. To become a marketing project manager, you’ll need a bachelor’s degree in marketing or business administration. Hiring managers will be looking for someone with several years of experience in marketing, sales, management, and/or public relations. It’s important that candidates for this role have experience executing large scale projects. Marketing project managers must have excellent organizational skills, great leadership abilities, and critical thinking skills.

Tips to help you write your Marketing Project Manager resume in 2024

   show your previous experience planning and executing projects.

Even if you don’t have project management specific experience, you probably have experiences that relate to the key responsibilities of being a project manager. If you have any experience planning events, coordinating or leading staff, or launching new products, you should note this on your resume.

   Demonstrate your experience developing marketing campaigns

The marketing project manager does not just oversee the granular aspects of a project, they also help develop the marketing campaigns themselves. So, it’s important to note your professional marketing experience, including any marketing campaigns you have successfully developed.

Skills you can include on your Marketing Project Manager resume

Template 10 of 23: marketing project manager resume example.

Marketing project managers collaborate closely with the marketing department of a business. If you’re seeking a job as a marketing project manager, use a resume similar to this template to highlight your skills and experience in fields such as marketing, journalism, or communication.

   Great action verbs in bullet points

Describing your accomplishments with strong verbs like “led”, “coached” and “designed” shows that you have taken an active role in your success - something any potential employer will be glad to see.

   Use of skills, education, and projects sections

In this resume template, the skills and education sections complement the work experience. Mentioning personal projects and achievements outside of work can also help you come across as a well-rounded individual.

Template 11 of 23: Construction Project Manager Resume Example

A construction project manager does more or less similar work as a construction manager. This professional ensures all the processes in a construction project run according to the project schedule. These include planning, implementation, controlling, monitoring, and closure. Think of a construction project manager as the overall head of a project. As a project's overall head, a construction project manager has a wide range of skills and knowledge. So, their resumes primarily focus on showing their in-depth understanding of the industry. It also highlights their top talents and the certifications they have received in their career.

Tips to help you write your Construction Project Manager resume in 2024

   highlight the recognitions you've received as a construction project manager.

There is no better way to tell the recruiter that you're a top professional in construction project management than listing the awards you've won in your career. If you've been a construction project manager for a long time, including any recognition you may have received will elevate your profile.

   Focus on your ability to manage construction projects remotely

Thanks to the recent COVID-19 incident, recruiters are on the lookout for construction project managers who have demonstrable ability to work and manage teams remotely. Show that you are conversant with video-conferencing platforms and other tools that support virtual communication.

Skills you can include on your Construction Project Manager resume

Template 12 of 23: construction project manager resume example.

Construction project managers are project managers that are specifically focused on the construction projects. This includes consulting with architects, managing stakeholders and deadlines, and overseeing day-to-day work at sites. Remember to focus on your construction or real estate experience when applying for construction project management jobs.

   Emphasize transferrable project management skills like leadership

Core project management soft skills include leadership, communication and teamwork. Recruiters want to see evidence of these skills on your resume, so highlight them in your bullet points.

   Strong action verbs highlight experiences

Use action verbs like "Supervised" and "Coordinated" to show your leadership and teamwork experiences. Every bullet point on your resume needs to start with an action verb to show recruiters your role in each accomplishment.

Template 13 of 23: Construction Project Manager Resume Example

Template 14 of 23: Agile Project Manager Resume Example

An Agile project manager leads differently. APMs use the Agile framework, created in the 90s, to create and manage teams. As an APM you will be less concerned with hierarchy and top-down leadership. Your leadership will be based on 4 main values; being team-focused over tools-focused, using working software over extensive documentation, collaborating with customers over impersonal contract negotiations, and being agile and flexible in the face of change. Outside of certification as a project manager, a recruiter will need to see Agile certification. So ensure all your Agile qualifications are clearly listed.

Tips to help you write your Agile Project Manager resume in 2024

   use people/team-centered language..

The Agile philosophy is deeply rooted in concentrating on the team and personalizing their experience to ensure success. So you will want your resume’s language to reflect Agile’s philosophy. So keep your experience focused on what the team has accomplished and how your work as a project manager has improved the way your team works.

   Use Agile keywords.

To help you get through recruiters’ ATS (Applicant Tracking System) filters, ensure your resume is filled with Agile keywords and language. This applicant uses Agile language including ‘Agile Scrum’, ‘Kanban principles’, ‘scrum master’, etc.

Skills you can include on your Agile Project Manager resume

Template 15 of 23: engineering project manager resume example.

An engineering project manager focuses on engineering projects. They ensure these projects are created and completed within budget, on time, and to a high standard. Your everyday tasks will include the management of schedules, material sourcing, cost management, and procurement of all necessary permits and documentation. While it is not absolutely necessary for you to have an educational history in engineering, it is generally expected that you will have at least a bachelor’s degree in engineering; especially the type of engineering you will be interacting with as a project manager. Take a look at this successful engineering project manager resume.


Tips to help you write your Engineering Project Manager resume in 2024

   have a balanced engineering and management skill set..

An engineering project manager needs to be knowledgeable about engineering as well as project management. Make sure your skill set reflects these two areas. So list both engineering and project management tools like this applicant has done.

   Use engineering language.

You want recruiters to feel confident that not only are you a good project manager but that you are a good engineering project manager. So include engineering language and terms to show recruiters that you are knowledgeable in the field.

Skills you can include on your Engineering Project Manager resume

Template 16 of 23: assistant project manager resume example.

As the name suggests, an assistant project manager is there to support a project manager in whatever way they can. You will not be the decision maker but you may be delegated tasks to manage. You will also most likely do a lot of the administrative and coordination tasks. In essence, you will do the project managers ‘grunt work’. To succeed in this role you must have very strong interpersonal, communication, and collaboration skills. The ability to multitask will also be important for your success. Educationally, any degree or certification in project management would be highly beneficial. This applicant has three listed project management certifications.

Tips to help you write your Assistant Project Manager resume in 2024

   show off your experience with tools useful for project management..

Prove to project managers that you will be able to adequately support them by listing the tools you are experienced with that would make their lives and work easier. This applicant includes tools like Trello and Microsoft Project which are both great for making project management organized.

   Demonstrate your organizational skills and success.

An easy way to convince a project manager that you would be an asset as their assistant is to list the successes you have had organizing projects. E.g. this applicant mentioned that they ‘supported in developing a project schedule for 15 projects’. This shows employers your capacity and capability to handle projects and delegated tasks.

Skills you can include on your Assistant Project Manager resume

Template 17 of 23: healthcare project manager resume example.

A healthcare project manager will manage a variety of projects in the field. These projects could range from building and opening a new wing at a hospital, to hiring new nurses, to reducing patient waiting times by a certain percentage. Because of the variety of tasks, you need to be well versed in the healthcare industry and have a clear idea of the needs of both the healthcare providers and also the patients. While a degree in healthcare is not absolutely necessary, having certification in healthcare would be a huge plus for recruiters. This applicant has 2 healthcare-related certifications.

Tips to help you write your Healthcare Project Manager resume in 2024

   show growth in your healthcare project management promotions..

Show recruiters your dedication to the healthcare field by showing consistent growth and promotion in the field. Apart from dedication, it will also indicate to recruiters that you excel in every position you are put in and that you are an exemplary employee who employers wanted to reward with promotions.

   Ensure your skills section includes healthcare industry-standard skills.

There are certain systems and skills that are commonplace in healthcare. E.g. You need to know regulations on patient safety and also know how to handle medical records. The healthcare industry has a ton of regulations so an industry-specific skills list will help recruiters feel confident that you are knowledgeable on how one needs to operate in the industry.

Skills you can include on your Healthcare Project Manager resume

Template 18 of 23: junior project manager resume example.

Junior project managers are much like assistants and will assist project managers with their more mundane tasks or with whatever tasks they get assigned. They will generally focus on administrative, oversight, and management tasks. A bachelor’s degree in business administration, management, or a similar field, would be highly beneficial. If you have any certification in project management be sure to highlight that as well.

Tips to help you write your Junior Project Manager resume in 2024

   include previous administration experience..

Because this is an entry-level position, you may not have a ton of project-management-specific experience. If however, you have administrative experience, be sure to include that in your resume. Junior project managers will help with a lot of administrative tasks, so any administrative experience will be relevant to this position.

   Use manager and leader keywords.

You will want to show project managers that they can delegate tasks to you that you will manage as effectively as they would. To do this, use leadership and managerial keywords to show them that you too possess those traits and that you can handle significant projects and tasks without much oversight.

Skills you can include on your Junior Project Manager resume

Template 19 of 23: it project manager resume example.

As the name dictates, an IT project manager must be experienced and qualified in IT. Recruiters will therefore be looking for an educational background in IT, IT-related certification, and IT-related previous experience. As a project manager, you will also need your resume to highlight your management and coordination skills. This applicant has the necessary educational background and a strong extensive IT-related experience history.

Tips to help you write your IT Project Manager resume in 2024

   use it-related keywords..

Show recruiters that you are well versed in the IT sector by using IT keywords. This applicant uses words like ‘Software Development Lifecycle’ and ‘virtualization’ to prove their competence as an IT project manager.

   Use metrics to impress.

Make your resume easier to digest by using metrics to show recruiters your workload capacity, the size of the teams you have managed, and the measurable success of your efforts.

Skills you can include on your IT Project Manager resume

Template 20 of 23: project management office (pmo) director resume example.

This is a high executive-level position. In this position, you may be leading the entire project management department or a whole project-based company. As an executive your responsibilities are broad and the people under you are many. You may find yourself developing strategy and planning projects, overseeing the execution of projects, speaking to clients or other stakeholders, etc. Recruiters will almost always expect at least a bachelor’s degree in project management or a related field, and at least 5 years of experience as a project manager. Take a look at this strong PMO director's resume.

Tips to help you write your Project Management Office (PMO) Director resume in 2024

   get certification to increase your credibility..

Stand out from the crowd by gaining one of the many project management certifications you can get. It shows dedication to the profession and also improves your credibility.

   Show your impact on the bottom line.

Show recruiters that you can efficiently lead the execution of successful projects by including metrics of success in your resume. Include figures that reflect how much money you saved clients or how much money you made for clients.

Skills you can include on your Project Management Office (PMO) Director resume

Template 21 of 23: process manager resume example.

As a Process Manager, your resume has to showcase your ability to optimize business operations. This role requires a mix of technical and management skills, and your resume should reflect your proficiency in these areas. You need to be aware of the current emphasis on digital transformation in businesses, as the drive towards efficiency and accuracy is pushing companies to automate processes. Hence, your familiarity with these technologies is a critical asset. As you draft your resume, remember that hiring managers want to understand your achievements. They're looking for specific examples of how you've improved processes and delivered measurable benefits. So, don’t shy away from including concrete figures and results in your achievements.

Tips to help you write your Process Manager resume in 2024

   demonstrate knowledge of process improvement methodologies.

When writing about your previous experience, you should detail your knowledge of methodologies like Six Sigma or Lean, as these are often used in process management. Show the impact you made using these methods with quantifiable results.

   Show expertise in relevant technologies

Since the role of a Process Manager now often involves digital transformation, it's essential to detail your proficiency in technologies like Robotic Process Automation (RPA) or AI-based systems on your resume. This could be in the form of the specific projects you’ve led or certifications you've earned.

Skills you can include on your Process Manager resume

Template 22 of 23: process operator resume example.

The role of a Process Operator often involves managing and maintaining the equipment that produces products in various industries. It's a job that requires both technical knowledge and operational efficiency. With the recent shift towards automation and remote work, many operators now need to be comfortable using and troubleshooting digital interfaces. Furthermore, the ability to adapt rapidly to new processes or technologies is becoming progressively valued. When creating your resume, it's important to go beyond simply listing past job duties. Instead, provide clear examples of how you've used your skills to increase efficiency, maintain safety protocols, or enhance product quality.

Tips to help you write your Process Operator resume in 2024

   showcasing technical skills.

As a Process Operator, you're expected to be well-versed with the equipment and technology used in your industry. It's crucial that your resume reflects your facility with these tools. Mention any specific machinery or software you've worked with, and don't forget to include any certifications or formal training.

   Emphasizing problem-solving abilities

Process Operators often have to troubleshoot on the fly and keep things running smoothly. You should include specific instances where you've used your problem-solving skills to prevent or manage issues, whether they were mechanical failures or process inefficiencies.

Skills you can include on your Process Operator resume

Template 23 of 23: software project manager resume example.

As a Software Project Manager, you're not just a tech enthusiast. You're the thread that holds the chaos in check, driving the rhythm of a shared heartbeat amongst coders, testers, designers, and stakeholders. It's a balancing act between understanding technical specifics and team management. Recent trends show an emphasis on Agile and Scrum methodologies, coupled with a stronger focus on 'ship fast, iterate faster' strategies. In crafting your resume, remember, it's not about being a master of everything, but a maestro in orchestrating the symphony of software creation. In recent years, there's been a surge in remote and distributed teams. Therefore, your resume should reflect not just your ability to manage projects, but also your proficiency in handling teams scattered across different time zones. Demonstrate your ability to handle the unique challenges that come with managing remote teams, and keep an eye out for the latest project management tools and platforms trending in the industry.

Tips to help you write your Software Project Manager resume in 2024

   demonstrate proficiency in project management methodologies.

Agile, Scrum, and Kanban methodologies have become a mainstay in the software development process. In your resume, discuss projects where you've successfully applied these methodologies. You should elucidate how you have adapted and applied them to drive project success.

   Exhibit capabilities in managing distributed teams

Show your potential employers that you can handle the challenges of managing remote teams. Elucidate instances where you've effectively navigated through issues of communication, time-zones and cultural obstacles to achieve project goals.

Skills you can include on your Software Project Manager resume

As a career coach and hiring manager who has worked with top companies like Amazon, Google, and Microsoft, I have seen countless project manager resumes. In this article, I will share insider tips on what makes a project manager resume stand out and increase your chances of landing an interview. These tips are based on real feedback from hiring managers and successful job seekers in the field.

   Highlight your leadership experience

Employers want to see that you have experience leading projects and teams. Instead of simply listing your responsibilities, focus on the impact of your leadership:

• Led a team of 12 developers and designers to deliver a $500K project on time and under budget
• Managed stakeholder expectations and communicated project status to executive leadership

Quantify your achievements whenever possible to show the scope and impact of your leadership.

   Showcase your technical skills

While project managers are not expected to be technical experts, it's important to show that you have a solid understanding of the technologies and methodologies used in your projects. Some examples:

• Proficient in Agile methodologies including Scrum and Kanban
• Experience with project management tools such as JIRA, Trello, and Asana
• Familiarity with software development lifecycle and DevOps practices

Avoid simply listing buzzwords or acronyms without context. Instead, explain how you used these skills to deliver successful projects.

   Tailor your resume to the job description

One mistake I often see in project manager resumes is a generic list of skills and experiences that are not relevant to the specific job. Instead, take the time to customize your resume for each application. Here's an example of what not to do:

• Experienced project manager with 5+ years of experience
• Strong communication and leadership skills

Instead, focus on the specific requirements and priorities mentioned in the job description:

• 5+ years of experience managing software development projects in an Agile environment
• Proven track record of communicating with technical and non-technical stakeholders

   Highlight your certifications and training

Project management certifications such as PMP or Scrum Master can set you apart from other candidates and show your commitment to professional development. However, simply listing the acronyms is not enough. Provide context on how you applied the knowledge and skills gained from these certifications in your work:

PMP-certified project manager with experience applying PMBOK best practices to deliver complex IT projects. Completed Scrum Master training and successfully implemented Scrum methodology in Agile development teams.

   Show your ability to manage budgets and resources

Project managers are often responsible for managing budgets, resources, and vendor relationships. Highlight your experience in these areas with specific examples:

• Managed project budgets ranging from $100K to $1M, consistently delivering on time and within budget
• Negotiated contracts with vendors and managed relationships to ensure timely delivery of key project components
• Optimized resource allocation across multiple projects to maximize team productivity and minimize downtime

Use numbers and metrics to quantify your impact whenever possible.

   Emphasize your problem-solving skills

Projects rarely go according to plan, and employers want to see that you have the ability to adapt and solve problems under pressure. Instead of simply saying you have 'strong problem-solving skills', provide concrete examples:

• Identified and mitigated risks early in the project lifecycle, resulting in a 20% reduction in project delays
• Developed contingency plans and worked with the team to quickly resolve issues when faced with unexpected roadblocks

Showcase your ability to think critically, make tough decisions, and lead your team through challenges.

The best project managers have the ability to wear numerous hats. They are usually team players who are exceptionally organized, highly strategic, adaptable, and great at communicating with a variety of people. When you’re applying for a project management role, use your resume to show that you have the right skill set and personality for the job. With that in mind, here are some tips for creating a project manager resume that will help you stand out from the crowd.

   Be specific about your accomplishments.

On any resume, you should specify what you’ve accomplished in your previous work. However, when you’re applying to become a project manager, your accomplishments should include specific projects you’ve worked on at past jobs. While you want to keep your resume fairly succinct, don’t be afraid to go into a bit of detail about what projects you did, what your role was, how you ensured the project’s success, and what the end results were.

   Showcase relevant skills for project management.

If your resume has a skills section, use it to highlight several relevant skills for project management. Even better, for any skills that you list, include bullet points about achievements at your previous jobs where you used those skills. Showing hiring managers evidence of your problem solving abilities is always better than simply saying that you have a “solution mindset”. What skills should you emphasize? Project managers need soft skills like organization, planning, management, and coordination. However, soft skills are only part of the equation; many project managers also need to be versed in workspace tools, platforms, and software. Different companies will use different frameworks, but if you can show that you have experience with using some of these tools, you’ll have a definite leg up on the competition.

   Create an ATS-friendly resume.

Whenever you’re applying for a new job, it’s always good practice to optimize your resume for ATS software. Even if you don’t know for sure that the company filters incoming resumes, you should err on the side of caution and assume that they do. Getting past an automated resume filter may sound daunting at first -- but if you follow a few basic strategies, you can get your resume through ATS and in front of a live (human) recruiter. First, make sure that your document is easily readable and that it’s in a standard format such as Word or Google Docs. Keep your text free of images, diagrams, tables, and unusual fonts. Next, you’ll want to include relevant keywords from the job description, but be careful not to overdo it or make your language sound unnatural -- after all, the goal is to eventually get your resume read by a live person!

   Use strong, measurable achievements.

Our last word of advice is to include strong, measurable achievements in your resume -- talk about what you accomplished, not simply what you were responsible for at your old jobs. And, of course, make sure that your LinkedIn and other social media profiles are up-to-date to leave the best possible impression on the recruiter.

Writing Your Project Manager Resume: Section By Section

  header, 1. highlight your project management certification.

If you have a relevant certification like PMP, PRINCE2, or Scrum Master, make sure to include it after your name in your header. This instantly communicates your expertise and commitment to the field.

Here's an example of how to format your name and certification:

• John Smith, PMP
• Sarah Johnson, PRINCE2 Practitioner

Avoid simply listing 'Project Manager' as your title, as it doesn't add much value:

• John Smith, Project Manager
• Sarah Johnson, Project Manager

2. Include your location, phone, and email

Hiring managers want to quickly see if you're a local candidate or if you would need to relocate for the role. Including your city and state is sufficient - no need to list your full address.

You should also include your phone number and a professional email address. Make sure your email handle is straightforward and professional, like [email protected] .

• John Smith, PMP San Francisco, CA | (123) 456-7890 | [email protected]

Avoid using casual email handles that you created years ago:

3. Add your LinkedIn profile URL

In today's digital age, hiring managers often look up candidates on LinkedIn. Make it easy for them by including your LinkedIn profile URL in your header.

Ideally, your URL should be customized with your name rather than a string of random numbers. Here's how:

• John Smith, PMP San Francisco, CA | (123) 456-7890 | [email protected] linkedin.com/in/johnsmith

Avoid using the default LinkedIn URL format:

• John Smith, PMP San Francisco, CA | (123) 456-7890 | [email protected] linkedin.com/in/john-smith-37b6a8142

  Summary

A resume summary, also known as a professional summary or career summary, is an optional section that appears at the top of your resume. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the position you're applying for. While a summary is not required, it can be a valuable addition to your resume, especially if you have extensive experience or are making a career change.

When writing a summary for a project manager position, focus on highlighting your most impressive accomplishments, leadership skills, and industry expertise. Tailor your summary to the specific requirements of the job posting and the company's needs. Keep it concise and impactful, ideally no more than 3-4 sentences.

To learn how to write an effective resume summary for your Project Manager resume, or figure out if you need one, please read Project Manager Resume Summary Examples , or Project Manager Resume Objective Examples .

1. Showcase your project management expertise

Highlight your experience and skills that are directly relevant to project management. Mention the types of projects you've managed, the industries you've worked in, and any notable achievements.

For example, a good summary might look like this:

Experienced project manager with 5+ years of experience leading cross-functional teams in the software development industry. Proven track record of delivering complex projects on time and under budget, resulting in an average of 20% cost savings per project. Skilled in Agile methodologies and proficient in project management tools such as JIRA and Asana.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your accomplishments. This helps hiring managers understand the impact you've made in your previous roles.

Avoid vague statements like:

• Managed multiple projects successfully
• Improved team efficiency

Instead, provide specific details and figures:

• Led a team of 12 in delivering a $500K project 2 weeks ahead of schedule
• Implemented process improvements that increased team productivity by 30%

3. Tailor your summary to the job

Customize your summary to align with the requirements and preferences outlined in the job posting. Highlight the skills, experience, and achievements that are most relevant to the specific project manager position you're targeting.

For example, if the job emphasizes experience with a particular project management methodology, such as Scrum, make sure to mention your expertise in that area:

Certified Scrum Master with 7+ years of experience leading Agile software development projects. Skilled in facilitating sprint planning, daily stand-ups, and retrospectives to ensure timely delivery of high-quality products. Collaborated with cross-functional teams to implement Scrum best practices, resulting in a 25% increase in team velocity.

  Experience

The work experience section is the most important part of your project manager resume. It's where you show hiring managers how you've applied your skills in the real world to deliver results. In this section, we'll walk through how to write an effective work experience section step-by-step, with examples of what to include and avoid.

1. Use reverse-chronological order

Start with your most recent or current role at the top, then work backwards. This puts your most relevant experience first. For each role, include:

• Company name and location
• Dates of employment (month and year)
• 3-5 bullet points detailing your accomplishments

Bad example:

Project coordinator, 2018-2019 Junior project manager, 2019-2020 Project manager, ACME Co, New York, 2020-present

Good example:

Project Manager , ACME Co, New York, NY, 2020 to present Junior Project Manager , XYZ Inc, Boston, MA, 2019 to 2020 Project Coordinator , 123 Agency, Chicago, IL, 2018 to 2019

Tip: Bold your job titles to make your career progression stand out at a glance. Try our Targeted Resume tool to see if you've included the right keywords and skills for each role.

2. Focus on achievements, not duties

Don't just list your day-to-day responsibilities. Hiring managers want to see the impact you made in each role. Ask yourself:

• Did you deliver projects on time and under budget?
• Did you improve any processes or implement new methodologies?
• Did you mentor or train other team members?

Quantify your accomplishments with metrics where possible. Bad example:

• Responsible for managing project timelines and budgets
• Coordinated project tasks and deliverables
• Communicated with stakeholders
• Managed 5+ projects simultaneously with budgets up to $500K
• Implemented Agile methodology which reduced average project time by 20%
• Mentored and trained 3 junior project managers

After drafting your bullets, run your resume through our free Score My Resume tool. It checks your resume on 30+ key criteria hiring managers look for and gives you instant, actionable feedback to improve.

3. Tailor your experience to the job

Hiring managers want to see experience that's relevant to their open role and company. Carefully review the job description and mirror the language it uses, where applicable. If a posting mentions specific project management tools, methodologies, or domains, call those out in your work experience.

Let's say a job description lists Jira, Trello and Scrum. You'd want to include examples like:

• Managed Scrum ceremonies including daily stand-ups, sprint planning, and retrospectives
• Tracked and assigned tasks to team members using Jira and Trello

If it mentions healthcare experience, you could say:

Managed a $1.2M telehealth implementation project in collaboration with clinicians, IT, and operations teams

Tip: Include relevant certifications like PMP, CSM or ITIL in your title or a "Certifications" section to further show your expertise in specific project management areas.

  Education

Your education section is a key part of your project manager resume. It shows employers you have the knowledge and training to succeed in their role. It also provides context for your work experience. Here are some tips for writing a strong education section on your project manager resume.

1. Put your education section in the right location

Where you place your education section depends on your level of experience:

• If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your relevant training first.
• If you have several years of project management experience, put your education below your work history. Your professional experience is more important to employers at this stage.

2. Only include relevant degrees and coursework

As a project manager, include your bachelor's degree and any advanced degrees. However, don't include your associate or high school diploma. For example:

• MBA, Stanford University, 2018
• B.S. Business Administration, NYU, 2014

If you are a recent graduate, consider listing relevant coursework too:

• Relevant coursework: Project Management, Operations Management, Leadership
• Irrelevant coursework
• Online certificates (put these in a separate section)
• High school diploma

3. Keep your education section concise

Experienced project managers should keep their education section brief. Employers are more interested in your work accomplishments than your degrees at this stage. For example:

M.S. Project Management, Columbia University B.A. Business Administration, University of Florida

However, recent graduates can go into more detail to highlight their qualifications:

B.S. in Industrial Engineering, UCLA, 2022 GPA: 3.8 Relevant Coursework: Project Management, Supply Chain Management, Statistical Quality Control Honors: Cum Laude, Phi Beta Kappa

4. Use consistent formatting

No matter how much detail you include, keep your formatting consistent. For example:

Master of Business Administration, Harvard University, 2019 Bachelor of Science in Engineering, Stanford University, 2014

MBA, Harvard University, 2019 BSE, Stanford University, 2014

Avoid inconsistent formatting like:

Master of Business Administration (MBA), Harvard University, Cambridge, MA, 2019 B.S.E., Stanford University, 2014

Consistent punctuation, abbreviation, and order make your education section easier to scan.

Action Verbs For Project Manager Resumes

The best project manager resumes discuss specific accomplishments using strong action verbs. Strong verbs convey your role in your achievements; in any resume bullet point, we recommend pairing an action verb with the quantifiable result you achieved to show the impact of what you did. Project managers may have a diverse set of skills to draw upon, and there are a huge number of verbs you could choose to describe what you’re good at. We have an entire article devoted to action verbs to use in resumes -- in particular, project managers may want to pursue the ones in the accomplishment-driven, communication, management-related, leadership, and problem-solving sections.

• Facilitated
• Accelerated
• Spearheaded

For more related action verbs, visit Leadership Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Project Manager Resumes

Skills for project manager resumes.

To craft an outstanding project manager resume, you’ll want to show that you have the most crucial skills for the job. Recruiters will want to see that you are adept at managing, leading, planning, and strategizing -- use your skills section and bullet points within your work history to illustrate your abilities in these areas. In addition to highlighting essential project management skills , you should also re-read the job posting to look for specific skills that your potential employer is seeking. If they mention any skills, be sure to mention those (and include supporting examples) within your resume. Finally, many companies use applicant tracking systems (ATS) or other technology to sort through and analyze the high volume of resumes they receive. You can optimize your resume to get past the automated filtering process and give yourself a better chance of getting noticed. We’ll go into ATS in more detail below.

• Copy Protection
• Software Development Life Cycle (SDLC)
• Agile Methodologies
• Project Planning
• Integration
• Project Management
• Software Project Management
• Business Analysis
• Business Process Improvement
• Program Management
• Microsoft Project
• Agile Project Management
• Agile & Waterfall Methodologies
• Requirements Analysis
• Enterprise Software
• Change Management
• Vendor Management
• Project Coordination

Skills Word Cloud For Project Manager Resumes

This word cloud highlights the important keywords that appear on Project Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from project manager resumes.

You should use bullet points to describe your achievements in your Project Manager resume. Here are sample bullet points to help you get started:

Implemented a system upgrade for an American bank just 8 weeks before deadline; resulted in securing additional business worth $5 MM

Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time

Managed a 10-member cross-functional (engineering, product, sales, support) team and coordinated with five business partners towards the successful launch of an e-commerce website

Enforced Kanban principles as a scrum master that reduced cycle time by 25% and increased the team's throughput in less than 9 weeks.

Reduced new user acquisition costs by 20% through implementing social sharing features and streamlining user adoption; shortened development cycles by 25% and increased release date accuracy by 20%

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Manager Resumes

Architecture.

Project Administrator

Special Projects

• C-Level and Executive Resume Guide
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Project Manager Resume Guide

• Product Manager Resume Guide
• Operations Manager Resume Guide
• Social Media Manager Resume Guide
• Creative Director Resume Guide
• Product Owner Resume Guide
• IT Manager Resume Guide
• Office Manager Resume Guide
• Production Manager Resume Guide
• Project Coordinator Resume Guide
• Brand Manager Resume Guide
• Construction Manager Resume Guide
• Chief of Staff Resume Guide
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• Chief Digital Officer Resume Guide
• Project Leader Resume Guide
• Technology Director Resume Guide
• Director of Information Technology Resume Guide
• Director of Operations Resume Guide
• Director of Engineering Resume Guide
• Project Manager Resume Example
• Entry Level Project Manager Resume Example
• Senior Project Manager Resume Example
• Technical Project Manager Resume Example
• Marketing Project Manager Resume Example
• Construction Project Manager Resume Example
• Agile Project Manager Resume Example
• Engineering Project Manager Resume Example
• Assistant Project Manager Resume Example
• Healthcare Project Manager Resume Example
• Junior Project Manager Resume Example
• IT Project Manager Resume Example
• Project Management Office (PMO) Director Resume Example
• Process Manager Resume Example
• Process Operator Resume Example
• Software Project Manager Resume Example
• Tips for Project Manager Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Project Manager CV Examples
• Project Manager Cover Letter
• Project Manager Interview Guide
• Explore Alternative and Similar Careers

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