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Qualities of a Good Police Officer

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Published: Aug 31, 2023

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6 Often Overlooked Qualities of a Great Police Officer

By Jess Scherman on 09/16/2019

If you’ve long dreamt of helping others by serving your community and keeping dangerous criminals off of the street, it’s no wonder you’ve considered becoming a police officer. But you’ll want to be sure you’ve got what it takes to succeed before diving into such an important career.

When asked about the characteristics of a police officer, most people will rattle off adjectives like strong , brave and heroic . While such qualities are definitely in the job description, there are several less-prominent traits that the best police officers share.

We spoke with seasoned law enforcement professionals to learn more about the overlooked abilities that distinguish an average officer from a great one. Take a look at what they had to say—you may even be surprised to learn you already possess some of the most important qualities of a police officer.

What makes a good police officer? 6 Surprising qualities

It’s true that law enforcement professionals tend to be courageous and physically fit. But there’s a lot more to it than that. Learn more about some of the important qualities that make a good police officer.

1. Communication skills

Are you the type who is extremely thorough when writing emails or letters? When you relay a story, do you take special care to ensure you don’t leave out any important details, painting as vivid and accurate a picture of what happened as possible? If so, you’ll be happy to hear that these valuable communication skills can be leveraged in a successful law enforcement career.

In fact, proficient communication skills can be more than just helpful as a police officer—they can be vital. “When you write a report, your specific wording can be the difference between something usable in court and something that gets thrown out,” explains Brian McKenna, a retired Lieutenant with more than 30 years of law enforcement experience under his belt. “You have to be very exact, and you have to know the laws that impact your reports.”

It’s also true that your ability to communicate clearly can help you earn the trust of the community in which you serve as a law enforcement officer. “Interpersonal communication skills are important because they allow officers to develop a good rapport with the community, with fellow officers and with those from diverse cultures,” offers Eileen Carlin, state program director for the Rasmussen University School of Justice Studies .

Another important aspect of effective communication is the ability to patiently listen. “Officers who take the time to really hear what people are saying and who ask questions with real curiosity are going to get better results,” McKenna says. He explains that when citizens feel like police officers truly care, they’re more likely to cooperate, they typically offer more information and they often work to help law enforcement get to the bottom of an issue.

2. Compassion & empathy

When it comes to pursuing the tough work of being a police officer, you may have considered your compassionate personality to be a drawback. But the ability you’ve gained to show empathy and when to provide tough love to your children, siblings or friends may actually come in handy on the job.

"We desperately need good police officers. Now more than ever, we need people who care about the job and will build rapport with the public."

Much of an officer’s work requires the ability to relate to those going through incredible hardships, showing compassion while still remaining professional. “You will find yourself inserted into the most tragic and chaotic moments of people’s lives,” points out Charles Redlinger, former police officer and cofounder of MissionX . “Their world will be upside down, and you will need to be a compassionate, strong authority figure. You will be the symbol of both calm and sympathy.”

Not only will a steady source of empathy help you be an effective police officer, but it can also become the driving force behind your work. Redlinger references his years as a homicide detective, recalling how the compassion he felt for the victims’ loved ones helped motivate him to solve the crime.

“This is a tough balance,” McKenna notes. “You have to hang onto your compassion without letting things get to you.”

He thinks back to when he first started working in law enforcement and was called to the scene of a suicide. “I made myself see the body,” McKenna says. “It disturbs you, and it can really get to you over time. But I thought, ‘Someday I’ll see a scene like this and the person might still be alive. I might have to try to save them. I can’t lose my composure.’”

But it’s also true that throughout his years serving his community, McKenna has seen officers with ¬≠ too much empathy struggle against the harsh realities they encounter on the job. “Your instinct is to detach,” he explains. “You start thinking of your loved ones in those scenes, and it’s tougher than people understand. But if you can keep your compassion without carrying everything home with you, that’s a really valuable quality.”

3. Integrity

If you’re the type to always follow through in performing top-quality work, whether or not a superior is present, then you already possess one of the top characteristics of a police officer. “Integrity is a fundamental trait required for police work and quite possibly the most important,” Redlinger maintains. He believes this is a key factor in the public trusting and having confidence in their law enforcement officers.

The best police officers, McKenna offers, are the ones who go above and beyond—the ones who hustle without necessarily getting rewarded. “You can sit back and try to minimize risk as much as possible, and still earn a paycheck,” he says. But he emphasizes that while engaging in the community and actively investigating can open you to more risk, it also results in increased trust from citizens as you gain more results against crime.

When you consider why community members allow officers into their home as strangers, why they feel safe stopping their cars for an officer on a dark side road, or why officers are often given the benefit of the doubt when testifying in court, Redlinger says it all comes down to one quality: integrity.

4. Negotiation skills

Have you ever found yourself in a situation where you’ve had to talk a friend or family member through a tough time by helping them find solutions to their problems instead of simply reacting? Perhaps you have an ability to talk your way through a problem while convincing others to act appropriately.

These skills would fall under the umbrella of negotiation—one of the vital traits of a police officer. The crisis incidents officers may encounter on the job include several factors , such as negative emotions dictating people’s actions, people failing to listen, tension increasing and failing to see alternative options.

Effective negotiation skills often include practices like active listening, remaining calm, expressing empathy, treating a subject with respect, remaining non-judgmental and referring to a subject by name when possible. Ineffective negotiation behaviors include things like being confrontational, making promises you can’t keep, telling a subject to calm down, being demanding, rushing the process and being judgmental.

Redlinger explains that negotiation skills not only protect the general public, but they protect the officers involved as well. “Officers working patrol duties are constantly responding to 911 calls for service. It is in these vital moments upon the first officer arriving that negotiation skills will prove useful.”

5. Eagerness to learn

Someone who is naturally curious and is continually willing to grow their knowledge and abilities has the potential to make a sizeable impact as a police officer. Even though law enforcement officials endure a substantial amount of training before they find themselves in uniform, there’s always more they’ll have to learn on the job.

“One of the things people don’t realize about police work is that you have to be a jack-of-all-trades,” McKenna explains. “Expectations for officers are really high, and new things are always getting added to their plates.”

Back when he began his career as an officer, for example, squad cars were outfitted with simple radios—a way for officers to call something in and have dispatch take care of it. Police cars today, McKenna notes, are equipped with computers, calling upon the officers to not only master new technology but also to absorb the duties that previously fell to people in other positions. It’s also true that the equipment officers now carry is twice as extensive as it was in prior years.

“Additionally, there are more drugs on the market than ever, and laws change and update,” McKenna says, adding that departments don’t always have the funding to ensure everyone receives the training they need in these areas. That’s why he took it upon himself to take various classes throughout his law enforcement career, committing to learn the different skill sets and laws he’d need. “Lots of police officers attend conferences and classes on the side of their jobs.”

6. Mental agility

Even if you weren’t the student who scored the best grades in every class, you may be the type who’s always had plenty of common sense. If you know how to read a room and adjust your conversation or attitude as needed, you could thrive in policing. While some people have difficulty adjusting when their plans are disrupted, the best police officers take on their surroundings without missing a beat.

McKenna sees this as a potentially life-saving skill. “You go into so many scenarios expecting one thing, when something completely different happens. You might only have seconds to react,” he explains. Officers who have strong mental agility are able to switch their mindset instantly without losing composure.

“There is a very subtle difference you can observe between someone reaching for a gun and someone reaching for a wallet. It’s hard to spot, but if you know what to look for, you’ll be able to read warning signs,” McKenna adds. “You have to remain calm when things don’t go as planned. Twice, I pulled a gun on another police officer in the confusion of a situation, but I had the presence of mind to not pull the trigger.”

Mental flexibility can be a life-altering skill, both for officers and for those they encounter. But it’s also a vital trait when pursuing an investigation. McKenna references an old saying they often repeated in his time on the force: “The one who did it is never the one you expect.”

“Officers who go into a situation with preconceived ideas—who don’t carefully observe and adjust their expectations—are going to get it wrong,” he says.

Do you possess these police officer qualities?

If you’ve set your sights on becoming a police officer, it’s important for you to evaluate your specific traits and challenges to ensure you’ll be cut out for a career in law enforcement. “We desperately need good police officers,” McKenna says. “Now more than ever, we need people who care about the job and will build rapport with the public.”

If you have some of these lesser-known qualities of a police officer, you might be a natural fit for a career in law enforcement. With the proper training, you can leverage these talents to help make a meaningful impact in your community. Learn more about the process in our article, " How to Become a Police Officer: Your Step-by-Step Guide ."

Interested in different types of careers in law enforcement? Check out our article about conservation officers .

Rasmussen University's Criminal Justice program has not been approved by any state professional licensing body and does not lead to any state-issued professional license. In Minnesota, the Criminal Justice Associate’s degree program does not meet the standards established by the Minnesota Peace Officer Standards and Training Board for persons who seek employment as a peace officer.

Behind the Badge: Examining 10 Types of Police Officers

EDITOR’S NOTE: This article was originally published in 2015. It has since been updated to include information relevant to 2019.

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10 Traits And Characteristics of a Good Police Officer

Table of contents, the top 3 responsibilities of a patrol officer, traffic accident.

Patrol officers are usually the first ones on scene of an accident. It is important to stabilize the situation as there will be a lot of moving parts.

Community Patrol

Police Officers are a the first line of defense in their respective community. Patrolling and knowing what's going on in your district is vital

Respond to Service Call

Patrol Officers are the primary response unit to different disruptions in the community. Responding to criminal activity in a timely manner is crucial

WATCH The Effective Qualities of a Police Officers

Qualities and traits of a good cop.

A career in law enforcement initially consists of a lot of training at the police training academy , as well during a recruit’s Field Training Phase. However there are some qualities, traits and characteristics that make a good police officer.

Identifying these various qualities of a good cop can be challenging, but knowing what characteristics to look for helps forecast what kind of police officer you’ll likely become.

The traits and qualities below aren’t job-specific, but can be carried over into anything you do. For example, punctuality is a characteristic that is respectable in any career. Being on time is a positive quality in general. This trait helps maintain and nurture healthy communication and relationships.

So, what does it take to be a good police officer? First, it requires a strong development of tactical skills, which are learned through intensive professional training at the law enforcement academy ( read what is the police academy like? ). Second, it requires a solid foundation of qualities that makeup a great leader. We’ll be discussing 9 important skills and traits that are required for the success of any police officer.

Definition: the ability to understand and share the feelings of another

Why It’s Important: Police officers are constantly helping people solve problems. In order to do this, an officer must be able to place himself/herself in the shoes of someone else.

This helps the officer develop a higher level of appreciation for the conflict at hand. Empathy helps the police get a better grasp of the situation in its entirety. With the proper development of this soft skill, a police officer can work towards easing the tension of a rough situation.

Definition: sympathetic pity and concern for the sufferings or misfortunes of others

Why It’s Important: Police officers are right there at the forefront of tough situations. The last thing you want to do is escalate an already-dangerous situation.

A police officer must be able to sympathize with people who are going through these troublesome times. That’s what compassion is all about, and it’s an absolute necessity for law enforcement. A bit of compassion can truly work wonders for settling a matter in a peaceful manner, which is the main goal.

Non-Verbal Communication

Definition: any system of communication other than speech or writing

Why It’s Important: Every interaction is going to involve non-verbal communication. This includes facial expressions, tone of voice, and hand gestures. Police officers will need to do their best at maintaining peaceful, controlled interactions with people.

This involves avoiding negative non-verbal signals that could potentially cause a conflict. Oftentimes, nonverbal communication can play a greater role than the actual words themselves.

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Definition: giving full attention to the speaker and trying to understand the complete message

Why It’s Important: Police officers are here to help the public. This means finding solutions to common problems without escalating the situation. Before you can solve a problem, you’ll need to understand the problem. By being active listeners, police officers are able to understand the scope of these conflicts. Not only that, but the audience will feel more appreciated whenever they are given full attention. That means that this is a win-win situation for both parties.

Adaptability

Definition: the quality of being able to adjust to new conditions

Why It’s Important: Police officers face different situations every single day. None of the service calls are ever exactly the same. This is where adaptability comes into play. You must be able to quickly analyze and adjust to your current situation.

Aside from this, you’ll have to adapt to the ever-changing technology that’s being used by law enforcement. The social climate is also constantly changing, and officers must be able to adapt to this as well.

Building Trust

Definition: working towards forming a relationship based on reliability

Why It’s Important: You build trust by backing up your promises, acting in a safe/secure manner, and proving your reliability to those around you. As a police officer, you’ll want to hold your words and actions to the highest standards possible. The police are here to serve the community. And the only way to efficiently do that is by building up trust. Perception goes a long way in the world of law enforcement.

Critical Thinking & Observation

Definition: objective analysis and evaluation by gauging a situation for information

Why It’s Important: A routine call just doesn’t exist in law enforcement. A police officer has to be able to think critically on his/her feet in order to efficiently help members of the community. Being detail-oriented is going to help a lot when it comes to observing specific situations. You’ll need to be sharp mentally, visually, and emotionally while making your observations. If you often miss the details of situations, then you should work hard to build this skill.

Conflict Resolution

Definition: the methods and processes… which promote the peaceful ending of social conflict

Why It’s Important: Police officers specialize in the handling of conflicts. Being an officer is all about reaching a resolution in the most controlled and calm way as possible. As a member of law enforcement, you’ll want to do your best to find a peaceful solution to problems. There are three main things you need to consider during a conflict. You need to think about de-escalation, proper communication, and the levels of emotions involved in the situation.

Work-Life Balance

Definition: the balance between time spent at work, and time spent outside of work

Why It’s Important: Law enforcement never takes a vacation. Police officers work all throughout the clock to keep the communities safe. Being an officer requires diving into dangerous situations constantly. It’s truly a stressful career that must be balanced with a healthy personal life outside of work. By maintaining a healthy personal life, you’ll be able to counterbalance all the stress that can be thrown at you on a daily basis. And this is a big key to officer success.

Diversity & Inclusion

Definition: Diversity refers to the traits and characteristics that make citizens in your community unique, while inclusion refers to the behaviors and social norms that ensure every person feel welcome.

You will encounter many different people in this profession from different cultures, economic groups, religions, ethnic groups, and races. When dealing with the public, making people feel that they are valuable and welcomed is a good trait to have as a cop.

If you desire to get into police work there is a good chance you will need to work with people from several different racial, language, ethnic, or economic groups.

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Police Officer’s Must-Have Characteristics Essay

Police officers should be able to manage various complicated situations that is why not every person can perform their duties. The most important characteristics of these professionals are:

Enjoy interacting with people. Every day, officers get in touch with different individuals that include their colleagues and the representatives of the general public. For example, they are often asked to provide security services at important events. They cannot be occupied only in paperwork or get irritated every time they leave their workplace.
Be a good team player. Police officers often have partners, work in groups, and contact other professionals from the law enforcement community. In this way, they should be able to both lead and follow others to create a positive and safe environment needed to reach their mutual goal.
Be a problem solver. Officers deal with various ambiguous situations while working. They make complicated decisions that influence the lives of other people. They should be able to do it immediately to reduce the effects provided on the representatives of the community.

There are a lot of other characteristics that should be present in every police officer, but these seem to be the most critical because without them officers would not be able to perform their duties appropriately. However, it cannot be said about a shooting skill, for instance. Of course, police officers should be able to protect people and catch criminals. Nevertheless, they usually manage to reach this goal due to their communication and decision-making skills regardless of those scenes that are often depicted in the movies.

It is not critical for an officer to be physically attractive. Of course, appearance has an enormous influence on people’s perceptions, but it does not mean that citizens will not be thankful to an officer who has scars on his face. Still, it does not mean that he/she should stop washing hair and changing dirty clothes.

Love for monotonous work is not important for officers as well. Even though they need to prepare numerous reports and wait in ambush, their job remains multifarious.

There are three operational styles of policing, and each of them is rather effective. Nevertheless, service style seems to be the best option for the population, as it is oriented at people instead of being focused on order or the legal system. Those departments that utilize it pay a lot of attention to community opinion. They focus on the necessity to prevent any violation of people’s privacy and make arrests only when it is needed. They protect citizens from burglaries and robberies, being less interested in minor infractions. Service police departments also ensure the safety of citizens from outsiders who can potentially harm their well-being. Emphasis is also made on public relations, which means that the community is aware of the actions conducted by officers and decisions made by them. Moreover, being aligned with the financial status of the citizens, these departments do their best to ensure that nothing affects them negatively.

On the other hand, the least effective operational style is a legalistic one. It makes officers follow the letter of the law and does not allow them to make any changes or base decisions on their considerations. People must follow officers’ directions and have no right to share another opinion. As a result, the police’s behavior is considered to be unethical and suppressive, which means that they have poor relationships with the community.

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Qualities Of A Good Police Officer

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6 Often Overlooked Qualities of a Great Police Officer

What makes a good police officer? 6 Surprising qualities

1. Communication skills

2. Compassion & empathy

"We desperately need good police officers. Now more than ever, we need people who care about the job and will build rapport with the public."

3. Integrity

4. Negotiation skills

5. Eagerness to learn

6. Mental agility

Do you possess these police officer qualities?

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Related Content

10 Traits And Characteristics of a Good Police Officer

Community Patrol

Respond to Service Call

WATCH The Effective Qualities of a Police Officers

Non-Verbal Communication

7 Steps to Becoming a Police Officer After The Military

Adaptability

Building Trust

Critical Thinking & Observation

Conflict Resolution

Work-Life Balance

Diversity & Inclusion

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Police Officer’s Must-Have Characteristics Essay

Qualities Of A Good Police Officer

Empathy and Compassion: Connecting with the Community

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