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Class 10 Unit 1- Communication Skills – II Notes with worksheet

Class 10 unit 1 – communication skills – ii notes with worksheet.

Hello Dear Readers!

In this post, I seek to furnish you with study material based on the NCERT Book on Unit 1 Communication Skills -II. It is widely known that Employability Skills are a requirement for every Skill Education course. I sincerely hope that this study material will assist you in your exam preparation and help you secure good grades in the examination.

Let us comprehend what topics you should study for Unit 1 Communication Skills II.

Syllabus as per CBSE:

Study Material/Notes

Communication:

The word communication is derived from latin word Communis or Communicare, which means to make common, i.e. to share. Communication means the exchange of ideas, thoughts, opinions, information, messages, feelings, emotions, etc.

Communication Process :-

The process of sending and receiving messages through verbal or nonverbal means including speech or oral communication, writing or written communication, signs, signals, and behaviour is called Communication Process.

F orms of communication : –

(i). Verbal Forms – communicating orally.

(ii) Non-verbal form (communicating using body language, gestures, or tone and pitch)

(iii) Written form – communicating via handwritten or printed information.

(iv) Visual form – communicating via pictures, logos, posters, maps or charts, etc.

V erbal communication :- The style of communication in which you interact with others through words i.e. orally called Verbal Communication, It is an interactive form of communication.

Pros / Advantages of verbal communication

Verbal communication has the following pros/ advantages –

• It is straightforward to express the feelings.
• It is an interactive form of communication.
• It is a speedy form of communication.
• Easy to give instant feedback.
• The preferred form for maintaining relationships.

Cons / Disadvantages of Verbal Communication :

Verbal communication has the following cons/disadvantages-

• Not easy to communicate to people of different region or language.
• It require proximity.
• No permanent records.
• Not possible to represent legally or officially.
• It is not a complete form of communication.
• There are emotional barriers.

Non – Verbal communication

The process of wordless communication i.e. sending and receiving wordless messages between people using body language, gestures, and voice-tones, etc., is called Non-verbal communication.

Pros of Non-Verbal communication :-

Non-Verbal communication has the following pros/advantages-

• Very easy to demonstrate.
• Very useful for conveying a message where verbal is unable to reach.
• No language barriers.
• Conveys the messages very fast.

Cons/disadvantages of non-verbal communication: Non-Verbal communication has the following cons/disadvantages-

• Non-verbal communication is not suitable for lengthy messages.
• It is an incomplete form of communication.
• Chances of misinterpretation by the receiver.
• Regional and cultural differences are barriers for non-verbal communication.

Visual communication :

Communicating by using non-verbal mediums such as posters, logos, visual aids, sign-boards, headings, etc. called Visual Communication.

Class 10 – Communication Skills Notes with worksheet

Pros / Advantages of Visual Communication :

Visual communication has the following pros/advantages –

• It reinforces other forms of communication.
• It can explain things in a way which are not possible through words.
• It clears the barrier of qualification or language.

Cons / Disadvantages of Visual Communication :

Visual communication has the following cons / disadvantages –

• Expansive medium of communication.
• Require specialised storing i.e. specific place and specific form of storage.
• It is a time consuming i.e. all forms of visual aids consume time for their preparation.

Written Communication : Conveying messages or information through written means is known as written communication. Eg. Letter, Mail, etc.

Pros / Advantages of Written Communication :

Written communication has the following pros / advantages –

• It can be recorded and stored permanently.
• It has a legal standing than other forms of communication.
• It facilitates re-use.
• It can be produced in bulk or duplicated multiple times.
• It is suitable for lengthy message and information.
• It conveys sincerity.
• All its copies are identical.

Cons / disadvantages of Written Communication :

Written communication has the following cons / disadvantages –

• It is costly.
• It is time consuming i.e. not an instant from of communication.
• It has a barrier of qualification / languages.
• It require a specific form of storage, so it is costly.

Examples of all forms of communication : –

Examples of different types of communication are –

• Verbal / Oral Communication – Meeting, Teleconference, Informal Talk, Video Conference, Oral presentation, Discussions, Telephonic talk, Public speaking, Lecture.
• Non-verbal Communication – Facial expressions, Tone of voice, Body Language, Hand movement, Gestures, Proximity, Warmth in appearance, Enthusiasm, Mood.
• Visual Communication – Logos, Signboards, Signs, Signals, Charts, Graphs, Images, Pictures, Illustrate, Cartoons animations..
• Written Communication – Letter, Email, Fax, Magazine, Article, Book, Document, Reports, Notices, Newsletter, Business card, Media release, Legal documents, Manuals.

Body language : – Body language is an aspect of non – verbal communication where physical behaviour is used (as opposed to or in addition to words) to convey information. Body language includes:

• facial expressions posture
• the use of space
• eye movement

It’s also known as “kinesics”/ kinaesthetics.

Do’s of body language : –

Do’s of body language –

• Make Eye Contact
• Have a firm handshake
• Check your facial expression.
• Be natural with your gestures.
• Maintain a receptive posture.
• Refrain from sending mismatched messages
• Watch for actions that can be taken for defensiveness.
• Don’t appear disengaged.

Don’ts of body language : –

Don’ts of body language –

• Rubbing your hands together during an important meet up
• Leaning back while meeting with a friend or close colleague.
• Crossing your arms during an interesting conversation.
• Not making eye contact.
• Making too much eye contact.
• Touching your face too often.

Learning objectives of effective communication : – Learning objective of effective communications are

• Sending, receiving and understanding the message or information
• Development of Interpersonal Skills
• To express effectively with maximum efficiency

Information Technology

Class 10 – Communication Skills 50+ most important qui z

Communication Cycle

Communication cycle is the process by which a message is sent by one individual, and it passes through a chain of recipients.

Elements of Communication

Elements of Communication are :-

(a) Sender (Communicator)

(b) Receiver

(c) Message

(d) Communication Channel

(e) Response / feedback.

Feedback ensures the successful delivery of message. Feedback completes a two-way communication.

Important of Feedback in communication?

Feedback is important as it ensures the success and effectiveness of communication. Without feedback, the sender cannot find if the message intended has been successfully delivered with the same intent.

Characteristics of Feedback

Feedback has following characteristics :

a) Intention

b) Specific

c) Fair and Non-judgmental

d) Timeliness

e) Usefulness

Types of Feedback?

Feedback can be in various forms and types. These are

a) Formal & Informal Feedback

b) Descriptive and Non-descriptive Feedback

c) Specific and Non-specific Feedback.

Formal & Informal Feedback

Formal Feedback – In formal feedback, receiver gives the feedback in the preset format or structure. It has many predefined points and has a specific blueprint. It takes times to construct.

Informal Feedback – is an instant feedback and does not stick to a specific structure. Such as instant comments given by listener or audience. Eg. Good, Sorry, etc.

Descriptive & Non-Descriptive Feedback

Non-Descriptive Feedback – The feedback which conveys meaningful specific response but does note give detailed descriptions, called Non-Descriptive Feedback. Eg.

“In your homework, index needs to rewrite”

Descriptive Feedback – A feedback which provides meaningful information in a detailed, expressive manner and also contained some suggestions etc, called Descriptive Feedback. Eg.

“In your homework, you have not written the index properly. You need to mention the data, chapter number and chapter name”

Specific & Non-Specific Feedback

Specific Feedback – The specific feedback talks about a thing or a point particularly without taking about a general overview. Example-

“I like your story. It is good”

Non-Specific Feedback – In Non-Specific feedback, they talks about everything while giving a general overview. It does not pinpoint a specific thing / feature. Eg.

“I like the way you described your super hero character. It makes me feel like I know him very well. It is good. I love your story.”

Effective Communication

Effective communication is a two-way communication process where both parties (i.e. sender and receiver) have right and convenience to express their messages, opinions, facts, information etc.

Principles of Effective Communication

Effective communication has some principles which need to be follows. These are –

(a) Clarity – should be clear and easy understandable.

(b) Attention – receiver must be attentive.

(c) Consistency – consistent with the planned objective.

(d) Adequacy – information must be complete and adequate.

(e) Timeliness – message must be given at proper time, otherwise communication will lose its importance and effectiveness.

(f) Feedback – receiver must give the feedback to sender.

(g) Economy – communication process must be cost effective i.e. less costly.

Class 10 – Communication Skills 50+ most important question answer

The 7C’s of Effective Communication

7 C’s of Effective communication – are the set of rules which must be followed by sender while creating the messages. These rules are –

(i) Control – Control over yourself, body language, tone, pace, etc..

(ii) Conversational – must be two-way communication i.e. try to converse to involves the other person.

(iii) Confident – Sender must be confident.

(iv) Competent – deliver of message in a way which can be understand by receiver i.e. sender must be competent to deliver the same message differently.

(v) Calm – sender must be calm and relaxed.

(vi) Clear – Be clear in message, i.e. easy to understand by receiver.

(vii) Concise – Always be specific, don’t waste valuable time. Always deliver in a short and concise way.

Barriers in Effective Communication?

Barriers in communication are –

(i) Lingual Factor / Language Barriers

(ii) Environmental Fact

(iii) Past Experiences / Past habbits

(iv) Cultural Influence

(v) Prejudice / Preconceptions

(vi) Feelings / Emotions / Mood

(vii) Personal Factors / Lack of confidence

What is Sentence?

A sentence is a group of words giving a complete thought. A sentence must contain a subject and a verb. There are three types of sentences – (a) Simple Sentence (b) Compound Sentences and (c) Complex Sentences.

Simple Sentence

A simple sentence is one independent clause that has a subject and a verb and expresses a complete thought. • Must have a subject and a verb. • Must express a complete thought. • Must only have one clause. Examples • I am out of paper for the printer. • Will you help me with the math homework?

Compound Sentence

A compound sentence allows us to share a lot of information by combining two or more related thoughts into one sentence. Example :- I drove to the office, and then I walked to the cabin.

Complex Sentence

Answer: A complex sentence is a sentence that combines one independent clause with at least one dependent clause. Example:- •Although Rohan had some doubts, he found the courses very useful. •Computers have come a long way since they first came on the market.

What is Phrases?

Phrases are a group of words that work together to communicate an element of speech.

Types of phrases are – i) Prepositional Phrases ii) Participial Phrase iii) Appositive Phrase. iv) Gerund Phrase v) Infinitive Phrase

Parts of Sentence

Answer: Every sentence can be broken into two parts-

a) Complete Subject – The complete subject consists of simple subject ( The noun or the pronoun is the subject is about) and its modifiers b) Complete Predicate – The complete predicate is made of up of verb and its modifiers.

The old man built a road.

the subject is – “the old man”

the predicate is – “built a road”

What is Object?

The object is a part of the predicate. Object tell about the things being acted upon by the verb.

• the object is – ‘ a road’
• the verb is – ‘ built’

What is Parts of Speech?

A category to which a word is assigned in accordance with its syntactic functions.

In English the main parts of speech are noun, pronoun, adjective, verb, adverb, preposition, conjunction, and interjection.

Types of Parts of Speech with example

There are eight parts of speech in English. These are

(i) Noun – A word for a person, place of things. e.g. – Rama, Chennai, Box, Info Tech, democracy, gravity, etc.

(ii) Pronoun – A word that stands in for a noun i.e. to use in place of noun. e.g. he, she, I, we, they, him, her, me, us, them.

(iii) Adjective -A word that describes the noun or pronoun. e.g. green – ‘green leaf’, young in ‘young girl’

(iv) Verb – A doing word. e.g. cried, jump, read, like, etc.

(v) Adverb – A word that describes an adjective, adverb or verb. e.g. quickly, slowly, carefully, etc.

vi) Preposition – A word that shows the position in time or space i.e. shows relationships. e.g. on, over, for, besides, etc.

vii) Conjunction – A word that connects two sentences together i.e. joining words. Eg. and, but, or, because.

viii) Interjection – A word of surprise. Eg. hey, well, now, so, Wow!, Oh my!

ix) Article – A word that introduces a noun. e.g. a, an, the

What is Quantifiers?

The words that describe the quantity or amount of a noun are called quantifiers. e.g. much, many, little, few, bit, several, etc.

Countable Nouns

Countable nouns are those which can be counted. Countable noun can be used in both singular and plural forms e.g, books, apples, pens, phones, rooms, glasses, etc.

Uncountable Nouns

Uncountable nouns are those which cannot be counted. Uncountable noun can be used in singular forms e.g, books, apples, pens, phones, rooms, glasses, etc.

Quantifiers for Countable & Uncountable Nouns

Quantifiers are used when we want to give information about number or quantity of a noun.

Quantifiers that can be used with both Countable & Uncountable Nouns

What is Article Writing?

Article writing is the process of creating a non-fiction text about current or recent news, items of general interest or specific topics.

Format of Article writing

What is a Paragraph?

A paragraph is a series of sentences that are organized and coherent, and are all related to a single topic.

A paragraph is a group of sentences that describes one idea.

Parts of a Paragraph

A paragraph is having different parts –

a. Topic sentences

b. Supporting details

c. Colourful vocabulary

d. Concluding sentences

Rules for writing a good paragraph are :-

A basic rule of writing a paragraph is –

A paragraph represent one idea., if you have to write about different idea, start a new paragraph.

To write a good paragraph, you need to follow these rules –

a) Write an Outline for the Paragraph – (i) topic and (ii) supporting information of the topic

b) Write the topic sentence – that describe the topic.

c) Write supporting sentences for each outline, with the help of example or facts.

d) Write the concluding sentence, i.e. sum up the idea of the paragraph.

e) Combine all the lines to get your final paragraph.

Information Technology / Informatics Practices / Computer Science

• Class 12 Information Technology Code 802 Previous Year Paper with Solution Book Order Now

• Class 10 Information Technology 402 – Video Tutorial

I tried my best to put all topics of Class 10 – Unit 1: Communication Skills.

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Communication Skills Class 10 Notes

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What is Communication ?

Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups using various methods and mediums. This exchange of thoughts or information to convey different messages by using the verbal, written or non-verbal medium is known as Communication. It is a fundamental aspect of human interaction and plays a crucial role in conveying messages, sharing knowledge, expressing emotions, and building relationships.

Importance of Communication

Your ability to communicate clearly and share thoughts, feelings and ideas will help you in all your relations with other people. As a student, you may study any language, but it is important that you are able to read, write, speak and listen well in order to communicate properly. Speaking more than one language can help you to communicate well with people around the world. Learning English can help you to communicate with people who understand English besides the language you have been exposed to in your family, for example, your mother tongue.

Communication skills are needed to

• Inform – for example, communicating the time of a meeting.
• Influence – for example, negotiating with a shopkeeper to reduce the price.
• Express feelings – for example, to say or show that you are excited about your success or about a given task.

Types of Communication

Communication is mainly of three types i.e. Verbal, Non-verbal, and Written communication.

1. Verbal Communication :

Verbal or oral communication is defined as the information between the sender and audience through different verbal mediums like speech or words, presentation, discussion or conversation, etc. The sender expresses his/her thoughts by speaking words. In verbal communication, there is an important role of body language and voice tone in how communication is being perceived.

2. Non-Verbal Communication :

Exchange of thoughts, feelings, emotions, etc. through non-verbal means is considered as Non-verbal communication. The non-verbal means can be body movements or postures, eye contact, facial expressions, gestures, touch and use of space, etc. Non-verbal communication is a speechless communication in which expressions are used to communicate or express rather than words.

Non-verbal communication makes our message stronger.

• Using the right gestures and postures helps us to be professional at work.
• Using the right gestures while speaking makes our message more effective.
• Knowing non-verbal communication helps us understand our audience’s reaction and adjust our behaviour or communication accordingly.
• If verbal messages are blocked by noise or distance, etc., we can use hand movements to exchange our message. Placing a finger on the lips to indicate need for silence and nodding the head up and saying ‘yes’. We communicate non-verbally in many ways. Let us learn about some of these as mentioned in Table

Types of Non-verbal Communication

3. written communication :.

The process of transmitting messages or information in the written form of words is known as written communication. The medium of this communication in organizations are memos, reports, letters, circulars, documents, emails, etc.

Elements of Communication

• Sender: The person or entity who initiates the communication by encoding a message and transmitting it to the receiver.
• Message: The information, ideas, or emotions that the sender wishes to convey. This can be in the form of spoken words, written text, body language, gestures, symbols, or any other means of expression.
• Medium: The channel or method used to transmit the message. This can include face-to-face conversations, written documents, phone calls, emails, video conferencing, social media, and more.
• Receiver: The person or group for whom the message is intended. The receiver decodes the message and interprets its meaning.
• Feedback: The response or reaction of the receiver to the message, which allows the sender to gauge the effectiveness of their communication and make necessary adjustments.

General Principles of Communication

Below are the basic principles of communication that are also known as 7C’s of communication, and Following principles of communication make it more effective:

1. Principle of Clarity:

The idea or message to be communicated should be clearly spelt out. It should be worded in such a way that the receiver understands the same thing which the sender wants to convey. There should be no ambiguity in the message. It should be kept in mind that the words do not speak themselves but the speaker gives them the meaning. A clear message will evoke the same response from the other party. It is also essential that the receiver is conversant with the language, inherent assumptions, and the mechanics of communication.

2. Principle of Attention:

In order to make communication effective, the receiver’s attention should be drawn towards message. People are different in behaviour, attention, emotions etc. so they may respond differently to the message. Subordinates should act similarly as per the contents of the message. The acts of a superior also draw the attention of subordinates and they may follow what they observe. For example, if a superior is very punctual in coming to the office then subordinates will also develop such habits. It is said that ‘actions speak louder than words.

3. Principle of Feedback:

The principle of feedback is very important to make the communication effective. There should be a feedback information from the recipient to know whether he has understood the message in the same sense in which the sender has meant it.

4. Principle of Informality:

Formal communication is generally used for transmitting messages and other information. Sometimes formal communication may not achieve the desired results, informal communication may prove effective in such situations. Management should use informal communication for assessing the reaction of employees towards various policies. Senior management may informally convey certain decisions to the employees for getting their feedback. So this principle states that informal communication is as important as formal communication.

5. Principle of Consistency:

This principle states that communication should always be consistent with the policies, plans, programmes and objectives of the organization and not in conflict with them. If the messages and communications are in conflict with the policies and programmes then there will be confusion in the minds of subordinates and they may not implement them properly. Such a situation will be detrimental to the interests of the organization.

6. Principle of Timeliness:

This principle states that communication should be done at proper time so that it helps in implementing plans. Any delay in communication may not serve any purpose rather decisions become of historical importance only.

7. Principle of Adequacy:

The information communicated should be adequate and complete in all respects. Inadequate information may delay action and create confusion. Inadequate information also affects efficiency of the receiver. So adequate information is essential for taking proper decisions and making action plans.

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Communication Skills Class 10 CBSE AI Notes

Communication Skills Class 10 Employability Skills Artificial Intelligence, Based on the CBSE Curriculum , Explores the different ways of communication, types, and methods.

The barriers to communication and ways to overcome them, the feedback , and writing skills. All Combines give an immersive learning experience to enhance communication skills .

Table of Content

Methods of communication, verbal communication, non-verbal communication, communication cycle and importance of feedback.

• Barriers to Effective Communication
• Writing Skills – Part of Speech

Definition of Communication

The imparting or exchanging of information by speaking, writing, or using some other medium and means of sending or receiving information. ( Source: CBSE )

OR ( Simplified )

The exchange of information between the sender and receiver with the help of a medium is known as Communication .

Flow Chart of Communication

Origin : The word ‘Communication’ comes from the Latin word commūnicāre , meaning ‘to share’.

Clear and concise communication is of immense importance in the work and business environment as there are several parties involved.

Various stakeholders , like, customers, employees, vendors, media, etc., are always sending important information to each other .

Communication has three Important Parts:

Communication process and elements.

The Different Elements of a communication cycle are:

• Sender : the person beginning the communication.
• Message : the information that the sender wants to convey.
• Channel : the means by which the information is sent.
• Receiver : the person to whom the message is sent.
• Feedback : the receiver’s acknowledgment and response to the message.

Methods of Communication:

• It helps the message to be understood Clearly and Quickly
• Since body language can be seen in this case; it adds to the effectiveness of the communication.
• Can be used to communicate quickly with one or many individuals in various locations.
• It offers flexibility, convenience, and low-cost
• It is effective when the same message has to go out to a large group of people.
• Generally used where email communication may not be effective.
• Ex: “Change in the lunchtime for factory worker”
• Generally addressed to a group of people.
• Can be related to business, management, and organizational decisions.
• Social networks, messages, phone calls for communication, newsletter, blog, etc

Choosing the right method of communication depends on:-

• Target audience
• Kind/type of information
• Urgency/priority

The methods of communication you choose could affect your relationship with peers, supervisors, and customers.

It is, therefore, vital that you spend considerable time and consider all factors in choosing the right methods to aid you in your tasks

Learning Objectives of Effective Communication

• Development of Interpersonal Skills
• To express effectively & with maximum efficiency

Verbal communication includes sounds, words, language, and speech.

Speaking is one of the most effective and commonly used ways of communicating. It helps in expressing our emotions in words.

By improving your verbal communication skills you will build rapport and have a better connect

Types of Verbal Communication

Interpersonal Communication:  

• This form of communication takes place between two individuals and is thus a one-on-one conversation . It can be formal or informal .
• A manager discussing the performance with an employee.
• Two friends discussing homework, etc

Written Communication:  

• This form of communication involves writing words . It can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be between two or more people.
• A manager writing an appreciation e-mail to an employee
• Writing a letter to grandmother enquiring about health.

Small-Group Communication:  

• This type of communication takes place when there are more than two people involved . Each participant can interact and converse with the rest.
• Press conferences
• Board meetings
• Team meetings

Public Communication : 

• This type of communication takes place when one individual addresses a large gathering .
• Election campaigns
• Public speeches by dignitaries

Related Question Advantages and Disadvantages of Verbal Communication

Advantages of Verbal Communication

Given below are the advantages of Verbal Communication :-

• It is an easy mode of communication in which you can exchange ideas by saying what you want and get a quick response .
• Verbal communication also enables you to keep changing your interaction as per the other person’s response .

Disadvantages of Verbal Communication

Since verbal communication depends on written or spoken words, sometimes the meanings can be confusing and difficult to understand if the right words are not used

Mastering Verbal Communication

Most people tend to get nervous while speaking in front of a large group, or even while speaking to their teachers, managers, or supervisors

Focusing on the following points can help you to enhance and master your verbal communication skills.

Definition : Non-verbal communication is the expression or exchange of information or messages without using any spoken or written word.

Here, we send signals and messages to others, through expressions, gestures, postures, touch, space, eye contact, and paralanguage.

Importance of Non-verbal Communication

In our day-to-day communication:

• 55% of communication is done using body movements, face, arms, etc.
• 38% of communication is done using voice, tone pauses, etc.
• Only 7% of communication is done using words.

Related Question Importance of Non-verbal Communication

Types of Non-verbal Communication

1. Facial Expressions

3. Gesture or Body Language

6. Eye Contact

7. Paralanguage

Visual Communication

Visual communication proves to be effective since it involves interchanging messages only through images or pictures and therefore, you do not need to know any particular language for understanding it.

It is simple and remains consistent across different places.

A few Common types of visual communication are shown below :-

Feedback is an important part of the communication cycle

For effective communication , it is important that the sender receives an acknowledgment from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message.

Feedback can be positive or negative

Types of Feedback

A Good Feedback is Always:-

Feedback, if shared properly, can help reinforce existing strengths and can increase the recipient’s abilities to rectify errors . It can have a long-term effect on managing and achieving goals.

Good feedback is one that is:

• Specific: Avoid general comments. Try to include examples to clarify your statement . Offering alternatives rather than just giving advice allows the receiver to decide what to do with your feedback.
• Timely:  Being prompt is the key , since feedback loses its impact if delayed for too long.
• Polite: While it is important to share feedback, the recipient should not feel offended by the language of the feedback . 
• Offering continuing support: Feedback sharing should be a continuous process . After offering feedback, let recipients know you are available for support.

Importance of Feedback

Feedback is the final component and one of the most important factors in the process of communication since it is defined as the response given by the receiver to the sender.

Reasons why feedback is important :

• It validates effective listening : The person providing the feedback knows they have been understood (or received) and that their feedback provides some value.
• It motivates : Feedback can motivate people to build better work relationships and continue the good work that is being appreciated.
• It is always there : Every time you speak to a person, we communicate feedback so it is impossible not to provide one.
• It boosts learning : Feedback is important to remain focused on goals, plan better and develop improved products and services.
• It improves performance : Feedback can help to form better decisions to improve and increase performance.

Session 5: Barriers to Effective Communication

What is effective communication.

There are different methods of communication: non-verbal, verbal, and visual.

However, all these methods can only be effective if we follow the basic principles of professional communication skills.

These can be abbreviated as 7 Cs i.e., Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.

The Barriers to Effective Communication

There are many reasons for interpersonal communication to fail. This results in many issues, the message may not be received the way the sender intended and hence lead to miscommunication

⤏ Physical Barriers

Definition: Physical barrier is the environmental and natural condition that acts as a barrier to communication in sending a message from sender to receiver.

For example : text messages are often less effective than face-to-face communication

⤏ Linguistic Barriers

Definition : The inability to communicate using a language is known as a language barrier to communication. (The most common communication barriers )

Example : Slang, professional jargon, and regional colloquialisms can make communication difficult.

⤏ Interpersonal Barriers

Definition : When the sender’s message is received differently from how it was intended. It becomes difficult to communicate with someone who is not willing to talk or express their feelings and views.

Example : Stage fear, lack of will to communicate, and personal differences can create interpersonal barriers to communication.

⤏ Organizational Barriers

Definition : Organizations are designed on the basis of formal hierarchical structures that follow performance standards, rules, regulations, procedures, policies, behavioral norms, etc. All these affect the free flow of communication in organizations.

• Superior-subordinate relationships in a formal organizational structure can be a barrier to free flow of communication .
• Sometimes due to the stringent rules, the employees find it difficult to communicate with their peers too.

⤏ Cultural Barriers

Definition : Cultural barriers is when people of different cultures are unable to understand each other’s customs, resulting in inconveniences and difficulties.

Example : People sometimes make stereotypical assumptions about others based on their cultural background, this leads to differences in opinions.

Ways to Overcome Barriers to Effective Communication

• Use simple language
• Do not form assumptions on culture, religion or geography
• Try to communicate in person as much as possible
• Use visuals
• Take the help of a translator to overcome differences in language
• Be respectful of other’s opinions

Writing Skills — Parts of Speech

Writing skills are part of verbal communication and include e-mails, letters, notes, articles, SMS/chat, blogs, etc.

Capitalisation

“ TINS ” simple rule that helps you capitalise words correctly, Each letter in the word TINS refers to one Capitalisation Rule .

• T ( Titles ) : Capitalise the first letter in the titles used before people’s names.
• I ( Word ‘I’ ) : Capitalise the letter ‘I’ when it is used as a word (Pronoun).
• N ( Names ) : Capitalise the first letter in the names of people, places, days and months.
• S ( Starting Letter ) : Capitalise the first letter in every sentence .

Punctuation

Definition :

A certain set of marks , such as full stop, comma, question mark, exclamation mark, and apostrophes are used in communication to separate parts of a sentence for better clarity of message are called Punctuation Marks .

➡️ List of Important Punctuation Marks:

Full Stop ( . ) :

• Used at the end of a sentence
• Used with the short form of long words.
• Example : Omar is a professor. His students call him Prof. Omar.

Comma ( , )

• Used to indicate a pause in the sentence.
• Used to separate two or more items in a row.
• Example: Before walking away, Lalit waved his hand.

Question Mark ( ? )

• Used at the end of a question.
• Example: Where is your book?

Exclamation Mark ( ! )

• Used at the end of a word or a sentence to indicate a strong feeling.
• Example: What a beautiful dress!

Apostrophe ( ‘ )

• Used followed by an ‘s’ to show possession or belonging.
• Used with a shortened form of words in informal speech.
• Example: That is Laado’s cat. OR He isn’t coming today.

Basic Parts of Speech

The part of speech indicates how a particular word functions in meaning as well as grammatically within the sentence.

Some examples are nouns, pronouns, adjectives, verbs, and adverbs.

The topics covered in this module are: 1. Methods of Communication 2. Verbal Communication 3. Non-verbal Communication 4. Communication Cycle and Importance of Feedback 5. Barriers to Effective Communication 6. Writing Skills – Part of Speech 7. Writing Skills – Sentences

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Top 7 Slides on Communication Skills- Free PPT

Mansi Gawri

Think of flying back to a time when humans lived in caves and conveyed their thoughts, feelings, and expressions through incredible artwork on the walls of these caves. Since they lacked a written language, they communicated ideas and told tales through these paintings.

But have you noticed one thing? If not, let me tell you.

People's ability to interact has been vital throughout history as they have discovered distinct methods to connect and share from pre-historic cave drawings.

As we think about how important communication is over time, it's essential to think about how we can get better at communicating in today's world.

So, let’s discuss some essential aspects to be kept in mind to enhance communication skills:

• Clear and concise: It is important to note that while interacting with others, one needs to express their thoughts clearly and in a simple, short way so the listener does not get confused.
• Body Postures and Facial expression: Despite being transparent, one needs to express their words and non-verbal language, i.e., through gestures.
• Good Listener: One must be open-minded while hearing others to improve communication skills. Apart from that, one must be open enough to adapt to those new ideas and perspectives.
• Provide remedies and resolve issues: Despite being a good listener, one needs to be open enough to present their views on the ongoing problems so that they are solved without having any deep impact within a firm or interpersonal relationships.

As we have discussed, certain aspects are required to enhance communication skills; let me share something with you! SlideTeam has prepared a customizable PowerPoint presentation on communication skills to improve the firm's productivity significantly.

Cover Slide

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# Types of Effective Workplace Communication Skills

This slide demonstrates distinct types of interactive skills needed at work.

Further, the different types of communication proficiency include:

• Organizational Interaction
• Representing PPT’s
• Conferences
• Interaction with the Clients

Download this PPT, as the distinct kinds of abilities mentioned in the slide assist in building relationships and ultimately accomplishing aims. Further, this leads to improvement in the efficiency and productivity of the firm.

# Types of Non-Verbal Communication Skills

This slide renders distinct kinds of oral interactive abilities to spread information.

Further, the different non-verbal activities are as follows:

• Interaction through facial expression
• Communication through gestures
• Interacting through eyes
• Presenting information by showing distinct changes in the body posture
• Interacting abstractly

Download this PowerPoint Template; as this slide shows, this kind of interaction is more effective than the verbal one as it enables one to express the messages or thoughts concisely, leading to positive outcomes in a firm.

# Tools for Strategic Business Communication Skills Enhancement

The slide displays tools to enhance skills for Planned business, which covers:

• Electronic mails
• Social platforms
• Chat Services
• Virtual Meetings
• Voice communication platforms

Download this PPT, as this slide enables firms to present their information in such a way that improves relationships with others and easily accomplishes aims as planned.

# Team communication Skills Enhancement Tools

The slide renders improvement tools for group interactive abilities, which are explained below:

Adding this slide to the PowerPoint Template is essential as tools mentioned in the slide enable groups to enhance their interactive abilities, which leads to smoother functioning and, ultimately, improves the firm's productivity.

# Training to Build Effective Communication Skills

The slide highlights the training required to build efficient interactive abilities, leading to smooth working. Ultimately, increasing the productivity and profits of the firms.

Moreover, the strategies that are taken into consideration so that powerful communication is built are as follows:

• To give space so that questions can be asked
• Bring upgradation in the content occasionally
• Undertake training beyond book learning
• Activate and boost learning at the end of every section

This slide is essential as it enables the individuals and groups in the firm to present their perspectives properly, be good listeners, and interact effectively with others. Therefore, leading to improved productivity and enhanced relationships both personally and professionally.

# 7 C’s of Communication Skills Checklist 

The slide describes the Interactive abilities checklist that plays a vital role in the organization and public relations.

Further, the 7 C’s of the Communication Skills Checklist mentioned on the slide are as follows:

Adding this slide to the presentation is essential as this checklist enables individuals and firms to keep the 7 C’s in mind, leading to better and clearer understanding. Ultimately, it improves relationships both at a personal level and at the workplace.

Possessing powerful communication skills is like having a superpower for smooth organizational teamwork. It is the most effective way to interact with people through online and offline collaborations, influencers, promotions, and social media. Similarly, with SlideTeam's editable PowerPoint, having strong interactive abilities positions you for success by guaranteeing that you engage your audience wherever they are.

With the correct resources, like the editable PowerPoint on Communication Skills from SlideTeam , you can improve your interactive skills and change how you approach things.

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How can I communicate assertively without being aggressive?

Assertive communication involves expressing your thoughts and feelings confidently while respecting the rights of others. To communicate assertively:

• Use "I" statements to express your perspective without blaming or accusing others.
• Maintain a calm and respectful tone of voice.
• Listen actively to others' viewpoints and acknowledge their feelings.
• Set boundaries and assert your needs without being confrontational.
• Practice assertive body language, such as maintaining eye contact and standing or sitting upright.

How can I adapt my communication style to different situations?

Adapting your communication style involves understanding the context, audience, and purpose. To adapt effectively:

• Assess the preferences and communication styles of your audience.
• Modify your tone, language, and level of formality based on the situation.
• Pay attention to non-verbal cues and adjust your body language accordingly.
• Be flexible and open to feedback on your communication style.
• Practice empathy and consider the perspective of others when communicating in diverse settings.

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Communication Skills Class 10 Questions and Answers

Teachers and Examiners collaborated to create the Communication Skills Class 10 Questions and Answers . The team has gathered all of the important QA from Communication Skills Class 10 Questions and Answers. All of the MCQs have been organized topic wise.

Communication Skills Class 10 Questions and Answers

Session 1: methods of communication, 1. what is communication.

Answer – The act of giving, receiving, and sharing information is known as communication. Signs and signals provide information. Communication can take the form of speaking, writing, or any other medium. The word ‘Communication’ comes from the Latin word communicare, which means ‘to share’.

2. What are various elements of a communication cycle?

Answer – The various elements of a communication cycle are –

• Sender : the person beginning the communication.
• Message : the information that the sender wants to convey.
• Channel : the means by which the information is sent.
• Receiver : the person to whom the message is sent.
• Feedback : the receiver’s acknowledgement and response to the message.

3. What is 7 C’s effective communication?

Answer – There are 7 C’s effective communication which are applicable for both written as well as oral communication. These are as follows –

• Clear – Always say clearly, what you want to say.
• Concise – Always use simple language and say only what is required.
• Concrete – Always use proper words and phrases in the sentences.
• Correct – Always use correct spelling and grammar in the sentences.
• Coherent – Your word should be related to the main topic and your word should make sense.
• Complete – Your message should be complete and have all the needed information.
• Courteous – Be honest, respectful and friendly with others.

4. What are the key components of effective communication?

Answer – Effective communication involves clear expression, active listening, non-verbal cues, and feedback. It requires the ability to convey messages clearly and to understand and interpret the messages of others accurately.

5. List the various methods of communication.

Answer – The various methods of communication are –

• Face-to-face informal communication – There is nothing better than face-to-face communication. It helps the message to be understood clearly and quickly.
• e-mail – e-mail can be used to communicate quickly with one or many individuals in various locations. It offers flexibility, convenience and low-cost.
• Notice/Posters – It is effective when the same message has to go out to a large group of people. Generally used for where email communication may not be effective.
• Business Meetings – Communication during business meetings at an organisation are generally addressed to a group of people. It can be related to business, management and organisational decisions.

6. Why are communication skills important in our daily lives?

Answer – Communication skills are essential for effective interaction with others. They help in expressing thoughts, ideas, and feelings, and in understanding the perspectives of others. Good communication fosters better relationships, reduces misunderstandings, and is crucial for success in various aspects of life.

7. What are the learning objectives of communication?

Answer – Learning objectives of Effective communication are :

• Sending, receiving and understanding the message or information
• Development of Interposal Skills
• To express effectively with maximum efficiency

8. Communication skills are very important for any business. Explain any two elements of a communication process.

• Sender: the person beginning the communication.
• Message: the information that the sender wants to convey.
• Channel: the means by which the information is sent.
• Receiver: the person to whom the message is sent.
• Feedback: the receiver’s acknowledgement and response to the message.

Session 2: Verbal Communication

9. what is verbal communication and its type.

Answer – Sounds, words, language, and speech are all examples of verbal communication. Speaking is one of the most effective and often used in verbal communication methods.

• Interpersonal Communication – This type of communication is a one – on – one communication that takes place between two people. It can be formal or informal.
• Written Communication – This method of communication entails the use of written words. Letters, circulars, reports, manuals, SMS, social media chats, and so on are all examples. It could be a group of two or more persons.
• Small Group Communication – When there are more than two people participating, this form of communication occurs. Each participant has the opportunity to interact and speak with the others.
• Public Communication – The communication takes place when one individual addresses a large group of audience.

10. What are the advantages and disadvantages of verbal communication?

Answer – Advantage of verbal communication are –

Advantages of Verbal communication

• Time Saving – We can express our thoughts easily and quickly and it is an easier form of communication.
• Quick Feedback – We can get a quick response from the listener.

Disadvantages of verbal communication

• Cultural Difference – The cultural difference is the main disadvantage of verbal communication
• Language barriers – Difficult to share thoughts or ideas in different languages.

11. Write down the different types of verbal communication. Give an example for each type.

Answer – Verbal communication can be divided into two categories.

• Oral or Spoken communication – Oral Communication involves Face-to-face communication, Teaching in classroom or talking on the phone is an example of oral or spoken communication.
• Written Communication – Written Communication involves written or typed words. Banners, Articles, Notes, Writing letters, email, and Short Messaging Services are examples of written communication.

12. What is public speaking?

Answer – Speaking face – to – face to a live audience or in front of a large group is known as public speaking, you can use the 3Ps method to get over your fears, and become a confident speaker. The 3Ps method is – a. Prepare b. Practice c. Perform

13. Explain non-verbal and visual communication and their importance.

• Non-Verbal Communication: It involves conveying messages without the use of words. Examples include body language, facial expressions, gestures, and eye contact.
• Visual Communication: It includes the use of visual elements such as charts, graphs, images, and videos to convey information.

14. Identify different types of non-verbal communication.

Answer – Different types of non-verbal communication are –

• Facial Expression – Our expressions can show different feelings, such as Happiness, Sadness, Anger, Surprise, Fear, etc.
• Posture – Postures show our confidence and feelings. For example, a straight body posture shows confidence while a slumped posture is a sign of weakness.
• Gestures or Body Language – Gestures include body movements that express an idea or meaning. For example, raising a hand in class to ask a question and biting nails when nervous.
• Touch – We communicate a great deal through touch. For example, a firm handshake to display confidence and pat on the back to encourage someone.
• Space – Space is the physical distance between two people. The space between tow persons while communicating, generally depends on the intimacy or closeness between them.
• Eye Contact – The way we look at someone can communicate a lot. Eye contact shows that we are paying attention to the person as opposed to looking away, which can make the other person feel ignored.
• Paralanguage – How we speak affects our communication and includes the tone, speed and volume of our voice. For example, talking fast may show happiness, excitement or nervousness while speaking slow may show seriousness or sadness.

15. What are the common mistakes in non-verbal communication.

Answer – Avoiding common mistakes in non-verbal communication is crucial for conveying messages accurately and building effective interpersonal relationships. Here are some tips to avoid these mistakes:

• Lack of Eye Contact
• Inappropriate Facial Expressions
• Poor Posture
• Ignoring Cultural Differences
• Ignoring Tone of Voice

Session 3: Non – verbal Communication

16. what is non-verbal communication.

Answer – Without using word if you are sending some information to others is known as non- verbal communication, Some of the non – verbal communication is –

• Eye contact
• Expressions
• Para Language

17. What is the importance of Non-verbal communication?

Answer – In our day-to-day communication

• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.
• around 93% of our communication is non-verbal.

18. What is the purpose of non – verbal communication?

• When we communicate with the correct gestures, our message becomes more effective.
• We can know our audience’s reaction and change our conversation accordingly if we understand nonverbal communication.
• Using the right gestures and postures is a sign of professionalism and etiquette.
• We can utilize our hand movements to exchange communications if verbal messages are blocked by noise, distance, or other factors. For example, placing a finger on the lips indicates the need for silence while nodding the head is the same as saying ‘yes’.

19. Type of non-verbal communication?

Answer – Type of non – verbal communication are –

• Facial expressions – The movement and changes of the face are the facial expressions. Many times facial expressions show the feelings of a person. For example, expressing your thoughts using a smile, when we are happy, or when we are sad.
• Posture – Postures means body of the positions, postures shows how confident you are and your emotional feelings. For example, straight body posture means confidence.
• Gestures or Body language – Gestures means with the help of hands or head if you are sharing any idea or meaning. for example pointing, waving and using our hands when speaking.
• Touch – Some time we communicate using touch we also share messages to others, for example hand shaking and patting on the back.
• Space – When the two people are communicating and you will find some space between these two people depending on closeness or intimacy between them.
• Eye contact – Maintaining eye contact is very important when you are talking about interest, whereas, looking at any other side can make the other person feel ignored.
• Paralanguage – Tone of our voice, speed and volume that makes a difference in the meaning is a paralanguage.

20. What is Visual Communication?

Answer – Visual communication is the process of exchanging messages mainly through images or photographs. Example of visual communication are –

• Under construction sign
• Danger warning
• Sign of Under CCTV surveillance

Session 4: Communication Cycle and Importance of Feedback

21. what is feedback in communication skills.

Answer – The communication cycle is incomplete without feedback. It is essential for the effective communication that the sender receives confirmation from the receiver that the message was received. The receiver provides feedback on the received message while the transmitter sends information.

Feedback can be positive or negative. A good feedback is always

22. How many types of Feedback in communication skills?

Answer – There are basically three types of feedback.

• Positive Feedback
• Negative Feedback
• No Feedback

23. What are the good feedback in communication skills?

Answer – A good feedback is one that is –

• Specific : General comment should be avoided. To clarify your statement, try to provide examples. Rather than giving advice let the receiver decide what to do with your feedback.
• Timely : Always respond on time, because if input is delayed for too long, it loses its impact.
• Polite : While sharing feedback is necessary, the recipient should not be insulted by the input’s language.
• Offering continuing support : Feedback should be shared on a regular basis. Let recipients know you’re available for help once you’ve given them feedback.

24. Importance of Feedback?

Answer – Most important factors of feedback is –

• It validates effective listening: It verifies effective listening by ensuring that the person providing feedback is understood and that their feedback is useful.
• It motivates: People can be motivated by positive feedback to improve their working relationships and continue doing the good job that has been recognized.
• It boosts learning: It’s critical to get feedback in order to stay on track with your goals, improve your planning, and generate better products and services.
• It improves performance: Feedback can assist in making better judgments in order to improve and boost performance.

25. Identify how and when to give feedback.

Answer – Feedback is an important part of the communication cycle. For effective communication when sender sends information, the receiver provides feedback on the received message.

26. Explain the importance of feedback.

Answer – Importance of feedback are –

• Validates Effective Listening: Shows you’re paying attention and understanding.
• Motivates People: Makes people feel good and encourages them.
• Boosts Learning: Helps us learn and improve.
• Improves Performance and Decision Making: Points out what’s done well and where to improve.

Session 5: Barriers to effective communication

27. what is effective communication.

Answer – We now understand that communication can take three forms: nonverbal, verbal, and visual. All of these strategies, however, will only be effective if we adhere to the fundamental principles of professional communication.

Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous are the acronyms for these 7 Cs qualities.

28. Barriers of Effective Communication?

Answer – Barriers of the Effective Communication are –

• Physical Barriers – The environmental and natural conditions that operate as a barrier in communication when conveying messages from sender to receiver are referred to as physical barriers.
• Linguistic Barriers – A language barrier to communication is the inability to communicate using a language. The most common communication barriers are language barriers, which lead to misunderstandings and misinterpretations between people.
• Interpersonal Barriers – When a sender’s message is received differently than intended, it creates barriers to interpersonal contact. It’s also tough to communicate with someone who refuses to converse or express their emotions or opinions.
• Organizational Barriers – Formal hierarchical structures are used to create organizations that adhere to performance standards, rules & regulations, processes, policies, and behavioral norms, among other things.
• Cultural Barriers – When people from different cultures are unable to understand each other’s languages, it causes problems and inconveniences.

29. What are the different ways to overcome from communication barriers?

• Use simple language
• Try to communicate in person as much as possible
• Do not form assumptions on culture, religion or geography
• Take help of a translator to overcome differences in language
• Use visuals
• Be respectful of other’s opinions

Session 6: Writing Skills – Parts of Speech

30. what are written skills.

Answer – If you are sending any message or instruction through writing is known as written communication. Written communication is important because it communicates the message with clarity and ease.

31. How to improve writing skills

• Improve your Vocabulary
• Capitalization Rules
• Punctuation
• Basic parts of speech

32. What are the basic parts of speech in the English Language?

Answer – There are eight basic parts of speech in the English language. These are none, pronoun, verb, adjective, adverb, preposition, conjunction and interjection.

• Noun – Nouns is the name of a person, place, animal or thing. This is also called ‘naming words.
• Pronoun – A pronoun is used in place of a noun.
• Adjectives – Adjectives are words that describe other words.
• Verbs – Verbs are words that show action.
• Adverbs – Adverbs are words that add meaning to verbs, adjectives, or other adverbs.
• Preposition – A preposition is a word palace before a noun or pronoun.
• Conjunction – A conjunction is a word that connects two words, phrases, or clauses.
• Interjection – A word used to communicate emotion is called an interjection.

33. Definition of pronunciation?

Answer – Many words in English are not pronounced the way they are spelt, so if you don’t say them right, others won’t understand what we’re saying. Pronunciation is defined as the act or style of pronouncing a word.

Session 7: Writing Skills – Sentences

34. what are the various parts of the sentence.

Answer – A subject and a verb make up a sentence. There is an object in some of the sentences. The subject is generally a noun, which is a term that refers to a person or thing who performs a specific activity.

The verb comes after the subject and indicates that something is being done. An object, which usually comes after the verb, receives the action.

There are three different types of parts of sentences – a. Subject b. Verb c. Object

35. How many types of objects are there in the English language?

Answer – Normally, the object comes after the verb phrase. The meaning of the verb determines whether or not an object is present. In English, there are two types of objects.

• Direct – The effects of action are known as direct objects. The queries ‘what’ and ‘whom’ are answered by a direct object. Ramesh spent the entire day collecting honey. Honey is made the direct object.
• Indirect – The queries ‘to whom’, ‘for whom’, ‘to what’, and ‘for what’ are all answered by an indirect object. In the statement “Imran gave a gift to his mother,” for example. The verb is “gave,” and there are two objects in the sentence: “gift” and “mother.”.

36. What are the Paragraphs?

Answer – A paragraph is made up of a set of sentences, and paragraphs support the reader in reading the sections by dividing the material into separate portions. If you’re writing about your school, the opening paragraph could include sentences that describe the school’s name, location, size, and other characteristics.

Reference Textbook of Class 10 Computer Chapter 1 Communication Skills

The above Unit 1 Communication Skills Class 10 was created using the NCERT Book and Study Material accessible on the CBSE official website as a reference.

Employability skills – cbseacademic.nic.in . CBSE Academic. (n.d.). Retrieved March 10, 2022, from https://cbseacademic.nic.in/web_material/Curriculum21/publication/secondary/Employability_Skills10.pdf

You can download the employability Skills from CBSE Academic Website or you can download from CBSE Skill Education website.

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Employability skills class 10 textbook class X helps to improve the ‘soft’ skills, nowadays employers want candidates to demonstrate to show that they can work well in the organization.

These skills help to become a successful entrepreneur or if you plan to work freelance on projects with clients.

Disclaimer – 100% of the questions are taken from the CBSE textbook Class 10 Communication Skills, and our team has tried to collect all the correct questions and answers from the textbook communication skills 2 class 10. If you found any suggestion or any error please contact us [email protected].

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Class 10 – IT 402 Communication Skills – II – Notes

Unit 1 – it 402 communication skills – ii.

Communication Skills  means how do we communicate with each other. It includes the different areas like listening, speaking, observing or expressing the views.

Communication

It is the process of transferring or sharing of information between two or more people. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share a new meaning.   (Latin word ‘Communicare’ means Share)

Methods / Types of Communication

1. Verbal Communication  is the most popular means of sharing information or ideas. People use words to exchange thoughts, feelings and ideas with others. a. Oral Communication using words orally (using mouth, vocal, spoken words) b. Written Communication using written words

2. Non-verbal Communication happens in the absence of any oral or composed words. Instead of written or oral words, it depends on different non-verbal prompts like body movements, gestures, facial expressions, symbols, images, signals charts, and so on to express sentiments (feelings), attitudes or information. > 55% communication is done using body gestures. > 38% using voice, tone, pauses. > 7% using words (approximate figures) Elements of non-verbal communication: Appearance, Body Language, Tome, Eye Contact, Facial Expressions

3. Visual Communication   is the transmission of information and ideas using symbols and graphics or imagery. It is believed to be the type that people rely on most, and it includes signs, graphic designs, films, typography, and countless other examples.

The study of symbols and visual communications is called semiotics .

Advantages & Disadvantages of Oral Communication

Advantages & disadvantages of written communication, advantages & disadvantages of non-verbal communication, advantages & disadvantages of visual communication, communication cycle, elements of communication cycle.

Sender is the person from whom the message drafts Message is the information that the sender wants to convey Encoding is the way of drafting the message in an appropriate form for sending Channel is the medium to convey the message Receiver is the person to the message sent or conveyed Decoding is the way to understand or interprets the message by receiver Feedback is the receiver’s response to the message

Feedback / Importance of Feedback  is about listening actively, taking the time to analyze, and then thinking of the best possible solution to perform better. It provides positive review and allows to see what everyone can change to improve their focus and results. It brings people together and creates a healthy communication flow. > It motivates, boosts learning, improves performance, makes us self aware.

Types of Feedback

Positive feedback – Example: I’m really impressed with your willingness to learn and improve your skills! Negative feedback – Example: Your approach to tackling the project could be more organized. Descriptive feedback – A verbal or written remark/comment expressing an opinion or reaction. Specific feedback (that actually help them learn or improve) – Example: Your work looks great! It’s clear  that you care about your work and take the time to do it correctly. I especially liked that you asked the client about their design preferences before creating their website, and I’m excited to see what you do next. Non-specific feedback – Examples: Good, Great Job, Very Nice, I like your story. It’s good etc.

Barriers in Communication

It is an obstacle that prevents that receiver from receiving and understanding the message that has been sent by a sender. If a message is not understood clearly, it may lead to communication gaps, causing confusion and misunderstanding.

Types of Barriers

Linguistic barrier due to language Psychological barrier due to negative body signals, fear of failure, lack of knowledge, understanding or confidence Emotional barrier due to a lack of emotional awareness or control Physical barrier  due to noise, environment, surroundings etc. Cultural barrier due to different cultures Attitudinal barrier due to introverts (alone/limited) or over friendly behaviour Perception barrier different people perceive the same message differently Technological barrier due to technological advancements not easy to understand the message

Measures to overcome barriers

> Before starting your communication, highlight the key points. > Focus on clear pronunciation and slowing down your speech. > Have a positive attitude about communication. > Use simple communication medium / language > Learn and practice accepting imperfections in yourself as well as others > Must communicate in an environment that is spacious, comfortable and relevant to what one talks about. > The audience may make assumptions and presume about you or the situation. > Give new examples to retain their interest. > Ask for feedback and take it seriously.

Principles of Communication / 7 C’s Effective Communication

The 7 C’s , also known as the seven principles of communication that help us to focus our thoughts and ideas for effective communication. These principles are applicable for both verbal and non-verbal communication.

Clear: The message should be clear and easily understandable to the recipient. The purpose of the communication should be clear to sender then only the receiver will be sure about it. The message should emphasize on a single goal at a time and shall not cover several ideas in a single sentence. Concise: The message should be precise and to the point. The sender should avoid the lengthy sentences and try to convey the subject matter in the least possible words. The short and brief message is more detailed and helps in retaining the receiver’s attention. Concrete: The communication should be concrete (strong), which means the message should be clear and particularly such that no room for misinterpretation is left. All the facts and figures should be clearly mentioned in a message. Correct: The message should be correct, i.e. a correct language should be used, and the sender must ensure that there is no grammatical and spelling mistakes. Also, the message should be exact and well-timed. The correct messages have a greater impact on the receiver and at the same time, the morale of the sender increases with the accurate message. Coherent: The messages that you send should be logical and that is why coherent communication is important. All the points that you have mentioned should be relevant to the topic and connected. Complete: The message should be complete, i.e. it must include all the relevant information as required by the intended audience. The complete information gives answers to all the questions of the receivers and helps in better decision-making by the recipient. Courteous: It implies that the sender must take into consideration both the feelings and viewpoints of the receiver such that the message is positive and focused at the audience. The message should not be biased and must include the terms that show respect for the recipient.

Basic Writing Skills – Learn concepts of English Grammar

Extra content, t ips to improve oral communication..

1. Read out loud. 2. Make audio/video recordings of your reading. Take note of the areas you need to work on. 3. Talk to people in a manner that shows interest. 4. Take part in activities which involve public speaking.

T ips to improve written communication. (Imp)

1. Expand your vocabulary and learn new words. Form sentences using these words. 2. Learn to spell words correctly. 3. Read regularly. It gives you an idea of how to use words appropriately. 4. Improve your grammar and use appropriate tense and correct punctuation. 5. Always write text keeping your audience in mind.

S ome effective points to perform non-verbal communication.

1. Use a variety of appropriate facial expressions while communicating with people. 2. Try to make eye contact while speaking in the classroom, during presentations, discussions, etc. as eye contact defines confidence and willingness to connect. 3. Vary your vocal pattern throughout the presentation and avoid a moderately monotonous vocal range. 4. Avoid defensive gestures, like holding hands in front of your chest or putting them behind the back. 5. Stop playing with your hands or clothes.

Some effective non-verbal practices we should keep in mind during an interview.

> Maintain eye contact with the interviewer for a few seconds at a time. > Smile and nod (at appropriate times) when the interviewer is talking. > Be polite and keep an even tone to your speech. Don’t be too loud or too quiet. > Do not slouch while sitting. > Relax and lean a little towards the interviewer so that you appear interested and engaged. Do not lean back. > Keep your feet on the floor and your back against the lower back of the chair. > Be attentive to whatever the interviewer is saying or asking. > Rest an arm on the chair or on your lap to look comfortable. > Do not interrupt your interviewer.

F actors of effective communication.

1. Content  – The simple message should be there and that has been used in the message. Language of message should be related to the topic. To make communication effective, construct proper sentences and use the right and simple words. 2. Process  – It refers to the way the message is delivered. It includes verbal and non-verbal communication elements. To make effective communication only when the verbal message is consistent with the tone and body language. 3. Context  – It refers to the situation or environment in which the message is delivered.

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Communication Skills

Jan 03, 2020

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Communication Skills. Dr. Hassan Abdalla. Agenda. General Communication Skills Oral Communication Skills (Presentation in class) Writing & Referencing Group Interactions Leadership & Management. Oral Communication Skills. Your voice How you say it, is as important as what you say

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Presentation Transcript

Communication Skills Dr. Hassan Abdalla

Agenda • General Communication Skills • Oral Communication Skills (Presentation in class) • Writing & Referencing • Group Interactions • Leadership & Management

Oral Communication Skills • Your voice • How you say it, is as important as what you say • Body language • Your body movements express what your attitudes and thoughts really are • Appearance • First impressions influence the audience's attitudes to you

Oral Communication Skills – Making a Presentation • Human attention is the scarcest resource -- Herbert Simon [Nobel 1972, Turing 1975] • Short-term memory: ~ 7 simple things • Audience may get 1 or 2 from your talk • reinforce the core message, not details • Build a thread to help comprehension

Making a Presentation 1. Strategy • Understand your purpose and role • Tailor your message to the audience • Develop a logically compelling case for your plan 2. Structure • Clear introduction • Use only one idea per slide • Good conclusions slide 3. Style • Keeping your audience's interest 4. Supplement • Use Exemples, Questions, Visual Aids etc

Delivering a Presentation • Greet the audience • “Tell the audience what you are going to tell them, then tell them, at the end tell them what you have told them” -- Zuchermann W. [1979] • Nervousness & Comfort Zone • Humor is very useful; prepare a couple of puns and jokes beforehand • Introduction to the topic & yourself • Begin with a slow, well-prepared introduction

Delivering a Presentation • Speak clearly. Don't shout or whisper - judge the acoustics of the room • Don't rush, or talk deliberately slowly. Be natural - although not conversational. • Deliberately pause at key points • Never read from a script / slide • Keep to the time allowed. If you can, keep it short. • It's better to under-run than over-run

Delivering a Presentation • To make the presentation interesting, change your delivery: • speed • pitch of voice • Use your hands to emphasize points • Look at the audience as much as possible • Don't fix on an individual • Use Illustrations, Graphs, Numbers to explain complex ideas • “A picture is worth 1000 words”

Delivering a Presentation • Strong Conclusion • Questions • Listen very carefully • Repeat the question and make sure you got it right • Answer clearly “Most people answer different questions than asked!”

Presentation: Comm. Mistakes • Facing the display screen behind you and talking to it • Stand in a position where you obscure the screen • Move about too much • Slides are not clear, text too small to read • Too much text on a slide • Inappropriate colors on the slide • Annoying animations, sound effects or pictures • Room Lighting

Writing & Referencing • “Written communication is the ability to communicate effectively in writing with a range of audiences” : • in a variety of modes (e.g., persuasion, argument, exposition) • using a number of different means (e.g., graphical, statistical, audio-visual and technological).

Writing & Referencing • Two objectives of Writing to a reader: • Must convey a clear and unambiguous message • Must produce goodwill • To achieve these two objectives, the writer must write: • Clearly • Coherently • Concisely • Correctly; with • Courtesy; and • Confidence

Writing Background Skills • Written communication requires background skills such as: • academic writing • revision and editing • critical reading • presentation of data

Academic Writing • Writing in order to • analyze a topic closely • develop a point of view in relation to that topic through research and thought • persuade your reader that the point of view you have developed is well supported by the ideas and information you present • Create a clearly structured document that presents an account of what has happened in a practical session or as part of an experiment • Example: an essay, poster, paper or thesis and technical report

Revision and Editing • Applying techniques to improve • Writing • Presentation • Proofreading for • Spelling • Grammar • Style.

Critical Reading • An awareness of • the content of the message • the style and method of communication, • understanding of how the content and method combine to create the meaning of the message • Example: results published in a scientific paper may be given more credibility than results presented at a departmental seminar • Actively listening, reading or viewing information to gain a complete and accurate understanding of the communicated message • Example: extracting specific detail from an academic paper

Presentation of Data • An understanding of the use of • Images • Graphs • Other methods • Example, using appropriate graphing techniques in a scientific report, or well-chosen graphics to convey a concept).

Examples of “Bad Writing” • "Teaching is like a disease; those of you who have it are lucky, you are blessed,”(From the New York Times, Jan 18, 1989) • Dear Fellow Resident: Washington is a city that only cares about one thing: money, power and politics (The Washington Weekly, Oct 3, 2007) • TODAY'S QUESTION: Efforts to make English the official language is gaining strength throughout the U.S. What is your reaction? (N.Y. Daily News) • Word processors are replacing the steno pad and ballpoint for many secretaries. Several thousandare to convene in Kansas City. (Kansas City Times)

Group Interactions - Incentives • “A group is two or more persons who are interacting with one another in such a manner that each person influences and is influenced by each other person” (Shaw M E 1976) “Two heads are better than one” .

Group Interactions - Benefits • Student’s viewpoint, some of the real positives of • tackling a problem in a group include: • finding out someone else’s viewpoint, approach, idea or perspective • spreading the workload amongst the group • combining talents and using people’s particular strengths to the best advantage • helping individuals to discover what they know and what they have yet to discover

Group Interactions - Benefits Educational perspective, working in groups is valued because it: • gives opportunities for students to develop generic skills such as: • Team work • Negotiation • Cooperation • Leadership • promotes collaborative learning • allows a topic to be explored in greater breadth and depth • enables the construction of authentic workplace problems • encourages deep, higher level thinking

Problems in Group Work • Group members not contributing • Very quiet group members • Over-talkative group members • An individual who dominates • People missing meetings • Misinterpreting the task • Getting off task

Interpersonal Skills • Smile • Be appreciative • Pay attention to others • Practice active listening • Bring people together • Resolve conflicts • Communicate clearly • Humor • See it from their side • Don't complain

Ideal Group Roles • Facilitator • Responsible for chairing meetings. • Timekeeper • Makes sure the meeting runs to time. • Recorder/note-taker • Takes and distributes the minutes of the meeting. • Devil’s advocate • Someone who argues against the group’s position, to help determine the validity of that position. • Team player • Gives support to other roles by enthusiastic following.

Leadership & Management • “Leadership is a process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task” --Chemers, M. M. (2002) • “Management is a kind of leadership in which the • achievement of organizational goals is paramount.“-- Zaleznik, A. (1977). • Management involves power by position. • Leadership involves power by influence.

Telling & Selling • A salesperson can’t sell a product to a customer • without information. • The same salesperson won’t sell anything by only • giving the customer product information. • The information must accompany a sales pitch explaining the benefits of the product. • For trainers, the product is knowledge and/or skills.

Guiding and Directing Unlike telling and selling, guiding and directing are polar opposites

Fears in Group Management • Challenging to move from directing to guiding • There is a fear of losing control that drives many • folks to direct the class • The trick to classroom management is learning to balance the flexibility required to meet learners’ needs with the ability to refocus the class.

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Communication Skills Class for Middle Schoolers

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