resume for medical receptionist

• • Managed front desk operations for a busy healthcare facility, serving over 200 patients daily.
• • Implemented a new electronic health record system, improving patient data accuracy and accessibility.
• • Coordinated with multiple departments to ensure efficient patient care and service delivery.
• • Handled patient scheduling and insurance verification, reducing wait times by 20%.
• • Assisted in training new staff, enhancing team efficiency and knowledge.
• • Organized patient records and documentation, ensuring compliance with healthcare regulations.
• • Supported medical staff with administrative tasks, contributing to a smoother workflow.
• • Managed inventory of medical supplies, ensuring availability and cost-effectiveness.
• • Facilitated patient communication and follow-ups, enhancing patient engagement and care.

5 Medical receptionist Resume Examples & Guide for 2024

Ensure your medical receptionist resume highlights your proficiency in electronic health records (EHR) systems. Displaying this key skill testifies to your ability to manage patient data effectively. Additionally, your resume must reflect excellent interpersonal skills. Showcasing this demonstrates your capability to handle patient interactions with empathy and professionalism.

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Experienced Medical Receptionist | Patient Care | Administration resume example

Resume Guide

Medical Receptionist Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

Medical receptionists are the book jackets of a medical office. Just as a book cover makes a first impression and provides a bit of insight on what to expect, the receptionist is the first point of contact with a medical office and a positive or negative interaction can have an influential role on whether or not a patient continues to frequent the facility.  

Employers look for a friendly, knowledgeable medical receptionist to act as the face of their office. When writing your medical receptionist resume you want to strike a balance between demonstrating technical knowledge and abilities and showcasing soft skills such as a friendly, caring demeanor.  

To ensure your resume accomplishes this goal, you’ll need to overcome some of these common medical receptionist resume writing challenges:

• Ensuring your resume stands out to employers using creative, ATS-optimized formatting.
• Highlighting technical skills as well as intrinsic qualities that reflect well on the office.
• Demonstrating transferable skills and quantifiable achievements from past jobs, regardless of your experience level.
• Selecting relevant credentials to create a tailored resume targeted to available employment opportunities.

This guide provides step-by-step instructions and explanations, as well as pro-tips and examples to ensure your medical receptionist resume gets noticed by employers and highlights your most valuable qualifications.

Check out these resume guides for information and examples on related medical careers.

• Medical Assistant resume example
• Dental Assistant resume example
• Pediatric Dental Assistant resume example
• Physician Assistant resume example

Medical receptionist  resume example

Here’s what this applicant does well in their resume:

• Tailored experience:  The resume showcases relevant work experience in medical administration, with each role progressively building upon the last. This demonstrates a clear and focused career path that is highly relevant to the Medical Receptionist position.
• Quantifiable achievements:  The bullet points under each job position include quantifiable achievements and specific projects. For example, "reducing wait times by 20%" and "improving patient data accuracy and accessibility" directly relate to the key responsibilities of a Medical Receptionist.
• Relevant education and certifications:  The inclusion of a Master's degree in Healthcare Administration and specific certifications like HIPAA Compliance Training and Certified Medical Administrative Assistant highlights the applicant's commitment to the field and provides an educational foundation that is directly relevant to the role.
• Skills and software proficiency:  The skills section is well-aligned with the job requirements, including both soft skills like customer service and technical skills like proficiency using electronic health records and Microsoft Office Suite, which are essential for a Medical Receptionist.

How to format a medical receptionist  resume

A medical receptionist's resume should be well-organized, consistent, and easy to read. Resume formatting is particularly vital for medical receptionists as an opportunity to demonstrate effective communication and technical skills essential in the profession.

Consider the following formatting best practices to ensure your resume's professional and memorable appearance makes an excellent first impression:

• Professional appearance:  To maintain a simple, consistent, easy-to-read layout, avoid using excessive creative elements , such as  colors, or fancy fonts.
• Header content:  A prominent header  featuring your name, desired job title, and contact information  lets employers view them at a glance.  
• Ordering:  List all entries in reverse chronological order  to ensure your most recent and relevant appear first.

When searching for available jobs and formatting your resume, it's important to know that while the title "medical receptionist" is still widely used, new titles for the same or similar roles have also been adopted. When formatting your resume header, ensure the job title matches the title used in the job post. These are some of the most common alternative titles for medical receptionist:

• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator
• Health Services Coordinator
• Patient Coordinator
• Patient Access Representative
• Patient Services Representative
• Front Office Specialist
• Medical Front Desk Specialist
• Admissions Clerk

Applicant Tracking Systems (ATS)  are another vital formatting element. ATS software parses resume text, looking for exact keywords or phrases corresponding to desired skills and qualifications. Employers increasingly rely on these systems to prioritize the most qualified candidates for review.

As you format your medical receptionist resume, there are a few best practices you should keep in mind to ensure ATS accurately recognizes text and parses information. These include:

• Fonts:  Select ATS-friendly fonts matching the overall style of your resume. Some ATS-friendly fonts are Calibri, Arial, and Times New Roman. However, these commonly used fonts can be dull or generic. For more creative font options, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov, which are all available on the Enhancv Resume Builder.
• Document type: Doc or PDF files  are typical for resumes and most easily analyzed by ATS. We prefer PDFs, as they maintain your formatting across different operation systems.
• Creative elements in text:  Avoid using nonessential stylistic features within text. Elements such as emojis and non-standard date formats can impede ATS' ability to recognize information in these sections.
• Headings and subheadings:  Ensure resume sections are logically organized and include simple, precise headings. Standard section titles ensure ATS accurately recognizes and extracts information from these sections.

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S ection headings enhance resume organization by allowing ATS and employers to recognize your qualifications quickly and easily.  Include the following top-recommended sections for medical receptionist resumes to improve the organization of your resume:

The top sections on a Medical receptionist resume:

• Contact Information: Is essential so the hiring manager knows how to reach you for an interview.
• Objective Statement: This conveys your career goals, which should align with the medical receptionist position.
• Skills Summary: Highlights your key abilities such as multitasking, communication, and proficiency in medical software, relevant to the role of a medical receptionist.
• Work Experience: Showcases your previous jobs and responsibilities in the field of medical reception, providing credibility and demonstrating relevant experiences.
• Education and Certifications: Informs potential employers about your professional qualifications, including any specific training or certifications that make you a strong medical receptionist candidate.

Medical receptionists have unique backgrounds and qualifications, however, the following are skills and abilities frequently sought by employers and should be explicitly mentioned within the sections of your resume:

What recruiters want to see on your resume:

• Medical Terminologies: Recruiters prioritize familiarity with medical terminologies as an essential element for effective communication with patients, doctors, and insurance companies.
• Organization and Multitasking: Explicitly sharing strong organization and multitasking skills is vital for medical receptionists who frequently manage multiple tasks such as answering phone calls, scheduling appointments, and filing paperwork.
• Proficiency in Office Management Software: Many practices use specific office management software for record-keeping, appointment scheduling, and billing. Therefore, experience with these tools is highly valued.
• Communication: As the first point of contact for patients, outstanding communication skills are crucial for maintaining patient satisfaction and information is conveyed accurately.
• Knowledge of HIPPA: Patient confidentiality is a considerable liability in medical offices. Medical receptionists must understand and respect these laws to handle patient information securely.

How to write your medical receptionist resume experience

Medical facilities can be fast-paced, high-pressure work environments. The best way to demonstrate your capacity to overcome these potential challenges is by sharing successful prior work experiences.

From patient care to technical expertise, the purpose of an experience section  is to showcase similar past jobs where you developed and utilized relevant medical receptionist skills.

The most efficient and impactful way to showcase your capabilities is to create a targeted experience section . A targeted experience section is a curated list communicating specific skills and noteworthy achievements that align with the available employment.

To quickly and easily create a targeted medical receptionist resume for each application, follow these steps:  

• Create a resume template including a complete list of your experiences, certifications, education, and skills.
• Make a copy of the template for each new application.
• Review the job description for each new job you apply to, paying close attention to the ideal candidate description.
• In the copy of the template, delete all examples that don't align with the job description.
• Edit remaining examples to ensure they include keywords  directly copied from the job description for increased ATS optimization.

A targeted experience section ensures employers recognize relevant experiences at a glance. This is especially important when including appropriate non-medical receptionist experiences to ensure the employer understands the connection and transferable skills.

The example below demonstrates how improving descriptions of a non-receptionist role clarifies its relevance:

• • Utilized computerized systems for reservations, check-ins, and tracking guest preferences.
• • Managed phone inquiries, providing information about room availability, rates, and hotel amenities.
• • Coordinated with housekeeping and maintenance staff to address guest requests and maintain a high standard of cleanliness and functionality.
• • Efficiently handled check-in and check-out procedures, maintaining accuracy in guest information and payment processing.

While some of the skills may be related or transferable to a medical receptionist role, the connections are not apparent from these descriptions. For example, computer software systems used in hospitality are presumably quite different from those used in medical offices. This means transferable skills developed using hospitality software would be negligible. Additionally, managing many phone calls to provide information and answer questions is a transferable skill. However, including hotel industry-related specifics would not be impactful for employers seeking a medical receptionist. Replacing these irrelevant details with quantitative data, such as numbers or statistics, would be a more impactful way to present these skills.

• • Implemented organizational strategies, reducing check-in time by 20% and contributing to a 25% improvement in overall guest satisfaction.
• • Achieved a 95% guest satisfaction rate by promptly addressing and resolving an average of 20 guest inquiries daily.
• • Demonstrated exceptional multitasking ability by effectively managing an average of 15 simultaneous tasks, resulting in a 15% improvement in overall front desk efficiency.
• • Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies.

This experience description is significantly improved by making two modifications. First, the applicant tailors the items to present highly transferable skills for medical receptionists. These include organization, customer service, guest/patient satisfaction, multitasking, efficiency, accuracy, and fiscal account management. The second improvement is including numbers and data to quantify achievements. For example, the “25% improvement in guest satisfaction” resulting from their efforts would undoubtedly appeal to a hiring manager looking for a similar improvement in patient satisfaction.  

How to quantify impact on your resume

An easy and effective way to boost your resume's impact  is to use quantifiable data in your experience descriptions. Quantifiable evidence is tangible, measurable, or verifiable details, aka numbers, that highlight your accomplishments  in past jobs.

For example, stating you have experience working in a “fast-paced medical environment” is less effective than saying you were the “sole receptionist in an office of four doctors, seeing an average of 50 patients daily.”

Here are a few excellent options for incorporating numbers and statistics  to enhance your experience descriptions:

• The number of patients you handled daily at your past job shows your ability to manage a high-volume workload.
• An average number of calls taken daily demonstrates excellent communication and multitasking skills.
• How many medical professionals you interacted with regularly illustrates your capabilities working with a diverse team.
• The number of medical or office management software you are proficient in proves your technical acumen.
• Percentages indicating improvement in patient satisfaction scores under your reception management share your commitment to quality service.
• The number of insurance claims you input monthly evidences your understanding of billing practices.
• Decreases in missed appointments or wait times as a result of your endeavor speak to your scheduling efficiency and evidence your direct positive impact on the practice.
• A percentage reduction in filing or administrative errors during your tenure, emphasizing your organizational skills and accuracy.

Be mindful when including quantitative data in your resume. All data must be accurate, factual, and tailored to evidence your top skills. Overusing numbers and statistics risks losing both the impact of the data and the reader's attention.

How do I write a medical receptionist resume with no experience

Even if you’ve never worked in a medical office, chances are you’ve visited one. If you’ve ever had difficulty getting an appointment quickly or having a question answered, you know how frustrating these experiences can be.

Drawing on your own experiences, good and bad, will help you understand the transferable skills and personal qualities you can present on your resume by including non-medical receptionist work experiences.

Another excellent source of inspiration is the job description, which contains keyword skills employers and ATS will look for on your resume.

Providing high-quality patient care requires many of the same skills as delivering excellent customer service . For example, patience, empathy, active listening, and problem-solving skills are beneficial in both professions. A background in customer service, even in an unrelated field, is an excellent experience example to demonstrate those skills on your medical receptionist resume.

Follow these steps to write your experience section  without prior experience :

• Compile a list of keywords from the job description.
• Brainstorm previous employment, educational, or volunteer experiences showcasing the same keyword skills and knowledge from your list.
• Add credibility by including tangible evidence of transferable skills, such as certifications and quantifiable data.
• Avoid including irrelevant work experiences  or outdated experiences .
• List experiences in reverse chronological order to ensure your most recent and relevant examples appear first.

How to list your hard skills and soft skills on your resume

People don't care how much you know until they know how much you care

Theodore Roosevelt

The above quote aptly describes how employers value medical receptionist skills. Being an outstanding medical receptionist requires various hard skills, demonstrating competencies and soft skills, reflecting your demeanor and work ethic. However, soft skills that have the potential to reflect positively on the facility and augment patient satisfaction will be coveted by employers.

The skills section  of your medical receptionist resume should include subsections for hard and soft skills, enabling employers to consider your top qualifications quickly and easily.

Hard skills  are the skills necessary to perform a particular job. They typically require study, training, and practice. In the medical field, they often require certification.

As a medical receptionist, these skills usually relate to technical abilities  using office management software, software systems such as electronic health records (EHRs) like EPIC or CERNER, medical billing software, and scheduling tools.

Here are some of the top hard skills sought by employers looking to hire medical receptionists:

Best hard skills for your medical receptionist resume

• Knowledge of Medical Terminologies
• Patient Record Management
• Multiline Telephone System Operation
• Data Entry Skills
• Medical Billing
• Electronic Healthcare Records (EHR) Software Proficiency
• Medical Coding
• Appointment Scheduling Software Proficiency
• Insurance Verification
• Health Information Systems (HIS)
• Database Management
• HIPAA Compliance
• Proficiency in Microsoft Office Suite
• Email Management
• Medical Transcription
• English Proficiency
• Reception Desk Operation
• IT Troubleshooting
• First Aid Certification
• Understanding of ICD-10 Codes

Soft skills  are skills related to your personality and work style. These skills are transferable from one position to another. For example, skills such as multitasking and maintaining calm in stressful situations are critical for medical receptionists who often simultaneously check in patients, answer phone calls, and schedule appointments.

Generally, employers may be willing to train employees in hard skills. However, their intrinsic nature makes soft skills more challenging to teach. Therefore, your resume must include a thorough, targeted list of your most valuable soft skills.

These are the top soft skills employers look for on medical receptionist resumes:

Best soft skills for your medical receptionist resume

• Excellent Communication
• Customer Service Orientation
• Creating Good Rapport
• Conflict Resolution
• Attention to Detail
• Time Management
• Adaptability
• Multitasking
• Problem-solving
• Discretion and Confidentiality
• Stress Management
• Positive Attitude
• Decision-making
• Interpersonal Skills
• Professionalism
• Active Listening
• Organizational Skills

Like your experience section, creating a targeted skills section listing skills well-aligned to the job description is most effective. This allows employers to quickly and easily notice skills demonstrating your potential to succeed.

Follow these steps to write your medical receptionist skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie or exaggerate your skills.
• Check for consistency between your experience and skills sections. List the skills mentioned in the experience section in the skills section, and vice versa.

How to list your certifications and education on your resume

Your resume's education and certifications sections provide evidence of the hard skills and foundational knowledge you will bring to the position.

In most cases, a high school diploma or equivalent is the minimum educational requirement for a medical receptionist. However, some employers prefer candidates with additional education or certifications, such as an associate degree or vocational training in medical office administration, healthcare administration, or a related field.

Follow these steps to write your education and certification sections:

• Create separate sections titled "Education" and "Certifications" to allow ATS to parse information from your resume accurately.
• List all degrees and certifications in reverse chronological order, putting your most recent and relevant at the top.

For education and degrees , follow these steps:  

• Include the name of the university, its' location, the dates you attended, and the title of your degree.
• It is optional to state a GPA unless the job description specifies a minimum GPA requirement.
• Major and minor  should only be mentioned when relevant.

Here's an example of how an education item should look on your medical receptionist resume:

Follow these steps when listing certifications on your resume :

• Include the name of the certification, the certifying institution, and the year obtained.
• Limit certifications to current, unexpired credentials.
• If a certification requires renewal to remain valid, include the date first acquired as well as the most recent renewal date or a "valid through" date.
• Limit certifications to only those specifically named or directly related to the required skills mentioned in the job description.

Certifications are an excellent way to set yourself apart from other candidates. If you're considering adding a medical receptionist certification to your resume, you can find the most highly sought-after by employers here:

Best certifications for your medical receptionist resume

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Receptionist (CMR)
• Electronic Health Records Specialist Certification (EHRS)
• Microsoft Office Specialist (MOS) Certification
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification

How to write your medical receptionist resume summary or objective

A summary or objective, sometimes called " Resume Profiles " or " Personal Statements ," is an excellent way to briefly give context to the information on your resume.

A good summary gives an employer some insight into who you are as an employee in addition to your career progression and goals. They also allow you to highlight specific skills and achievements that are well-aligned for a particular job.

The difference between a summary and an objective is the focus on either your past experiences or future career goals.

A summary draws upon comparable work experience to outline your most relevant qualifications. Alternatively, an objective focuses on the future, describing how your career goals align with the available job.

A summary is preferable for medical receptionists with extensive experience since it draws on comparable prior work experiences to outline your most relevant qualifications. For example, a summary is well suited for an applicant who has worked for the last five years in a pediatric office and is applying for a job in another pediatric office. A summary aims to highlight your past success as an indication of potential future success.

To write a medical receptionist resume summary , follow these best practices:  

• Highlight your most relevant skills or experiences that directly overlap with the job description.
• Write an impactful description using keywords  directly from the job description.
• Be brief. A summary should only be 3-5 sentences.

Rephrasing specifics from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications most valued by the employer.

Alternatively, an objectives section is a better option for candidates with limited or no experience as a medical receptionist. An objective allows you to look toward the future, focusing on how you plan to use non-receptionist experiences, background knowledge, and transferrable skills to contribute to the success of the office and achieve career goals.

To write your medical receptionist resume objective , follow these best practices:

• Describe the type of position you are seeking.
• Share relevant or transferable hard and soft skills that will help you succeed in the position.
• Highlight your motivation to learn and gain experience while making valuable contributions.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

A common mistake made when writing resume objectives is being too general. Failure to include specifics usually means missed opportunities to integrate keywords tailored to a particular job and results in a bland objective that fails to grab the attention of employers.

Check out how the following objective is improved by giving details and implementing keywords from the job description.

This objective is very generic. It fails to include specific skills or communication abilities. It doesn’t explain how the applicant formed their knowledge of healthcare administration nor how they will contribute to the success of the unnamed organization. A generic summary makes a generic impression on employers who would not likely believe this applicant was excited about their job and has little information to form a memorable opinion of the applicant.

This improved objective incorporates keyword skills and specific details such as the applicant's degree in medical office administration, passion for patient care, and desire to grow their hands-on experience in a pediatric care setting. These details form a much clearer picture of who they are, the background knowledge and skills they expect to contribute, and the goals they hope to achieve. The result is an objective statement that is far more likely to stand out and make an impression on employers.

Additional sections for a medical receptionist resume

Once you've included your top-resume sections , consider adding one or more of these optional resume sections  to highlight specific qualifications or accomplishments and ensure your resume stands out.

• Languages: Excellent patient communication is a cornerstone of the medical field, and medical offices serve diverse patient populations. Therefore, speaking multiple languages is a valuable asset in patient-centric medical environments. Including a language section  is an effective way to give yourself a leg up on the competition.
• Achievements and Awards: If you've received recognition for your work in the past, consider including an awards and achievements section  as evidence to support your stated soft skills. For example, an award for excellent patient care or for being a top employee demonstrates a commitment to excellence in your work. In addition to individual awards, you can include awards your office or team received, such as being voted top healthcare facility in your community.
• Volunteer Experience: Volunteer experiences  are an excellent addition to medical receptionist resumes, especially for those with limited work experience in the medical field. For example, if you are applying for a position in a pediatric office, sharing an experience volunteering for a youth organization is a great way to demonstrate your experience working with children.  
• Professional Associations: A professional Associations section highlights your dedication to ongoing improvement and staying current in the medical field. If you would like to include a professional association membership to your resume, consider joining one of the leading professional associations for medical receptionist listed below.

Professional associations for medical receptionists

• Association for Healthcare Administrative Professionals ( AHAP )
• Medical Group Management Association ( MGMA )
• American Association of Medical Assistants ( AAMA )
• Healthcare Information and Management Systems Society ( HIMSS )
• National Association of Healthcare Access Management ( NAHAM )

Individualizing your resume with tailored sections will ensure it reflects all your top qualifications and stands out among other applicants. Should you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to add a specialization section to your medical receptionist resume

Working in specialized medical facilities often requires specialized skills and knowledge, such as knowledge of medical insurance and coverage, appointment types, or working with a particular patient demographic. If you have extensive experience or certification in a particular medical specialty corresponding to an available position, showcasing this experience in a specialization section will highlight these qualifications.

Your specialization section should include the following:

• The title of your medical specialization
• Years of experience in the specialty
• Specialty-specific training or certifications
• Specialty-specific medical billing and coding experience
• Technical skills  using particular office management software.
• Relevant soft skills, for instance, compassionate patient education and care in an oncology office.

Here is an example of how your specialization section should appear on your resume:

While a specialization section is an effective way to evidence experience, knowledge, and skills, it should only be included as a unique section when applying to a medical receptionist role in the same specialty. For example, the specialization section above would be relevant when applying to a psychiatric office or mental health facility position. Otherwise, these skills may be mentioned in the other resume sections , such as the experience section, to demonstrate your capacity to learn specialized skills.

Key takeaways

The best medical receptionist resumes don’t simply showcase technical skills and certifications. They share personal qualities that will reflect well on the office and enhance patient satisfaction. Remember these key elements to ensure your resume highlights all the skills and qualifications that make you an exceptional medical receptionist:

• Resume formatting helps ensure your resume stands out to employers and ranks highly in ATS analyses of qualifications.
• Targeting your experience descriptions highlights your most valuable skills and achievements for a medical receptionist job.
• Soft skills highlight your ability to treat patients with kindness and compassion, which enhances their satisfaction and experience.
• Certifications and achievements effectively demonstrate foundational knowledge and help your resume stand out among numerous applicants.
• Include details in your objective statement to ensure it stands out to employers.
• A specialization section is an excellent tool to highlight medical receptionist jobs in the same specialty as the available job to highlight your expertise.

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• Medical Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
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• Similar Resumes

Common Responsibilities Listed on Medical Receptionist Resumes:

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and scheduling appointments
• Verifying patient insurance and collecting co-payments
• Updating patient records and entering new patient information
• Handling incoming and outgoing mail
• Processing payments and maintaining financial records
• Assisting with medical billing and coding
• Maintaining a clean and organized reception area
• Assisting with other administrative tasks as needed
• Responding to patient inquiries in a timely manner
• Assisting with medical records management and filing

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Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient scheduling and appointment management
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Time management and multitasking
• Attention to detail and accuracy
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Top Skills & Keywords for Medical Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Insurance Verification and Billing
• Appointment Scheduling and Management
• Telephone Etiquette and Customer Service
• Patient Check-In and Check-Out
• HIPAA Compliance
• Medical Coding
• Medical Transcription
• Basic Medical Procedures (e.g. taking vitals)
• Inventory Management
• Cash Handling and Reconciliation

Soft Skills

• Communication and Interpersonal Skills
• Attention to Detail and Accuracy
• Multitasking and Time Management
• Empathy and Compassion
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Professionalism and Ethics
• Organization and Record Keeping
• Teamwork and Collaboration
• Customer Service and Patient Care
• Conflict Resolution and Diplomacy
• Stress Management and Resilience

Resume Action Verbs for Medical Receptionists:

• Coordinated

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Resume FAQs for Medical Receptionists:

How long should i make my medical receptionist resume, what is the best way to format a medical receptionist resume, which keywords are important to highlight in a medical receptionist resume, how should i write my resume if i have no experience as a medical receptionist, compare your medical receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Medical Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Medical Receptionists:

Dental receptionist, hospital receptionist, hotel receptionist, legal receptionist, office receptionist, salon receptionist, spa receptionist, veterinary receptionist.

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3 Front Desk Medical Receptionist Resume Examples

Front Desk Medical Receptionist Resume

Formal front desk medical receptionist resume, elegant front desk medical receptionist resume.

• Front Desk Medical Receptionist Resume Writing 101

You’re a pro at managing complex patient appointment schedules. Juggling appointments, patient billing, and insurance checks, you’re the first point of contact for people who need professional healthcare services.

You’re an expert at communicating with people, even when they’re in distress. However, talking about your strengths to potential employers might not come as easily to you.

That’s okay—we’ve worked with professionals like you and helped them land their dream jobs. Check out our front desk medical receptionist resume examples and expert tips to craft a stellar job application .

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• Front desk receptionist

What Matters Most: Your Customer Service Skills & Positive Attitude

From managing patient records using electronic healthcare software to your excellent phone etiquette and eye for detail, you have the full spectrum of skills required of an exceptional front desk medical receptionist.

In your line of work, your interpersonal skills are just as crucial as your ability to handle the technical aspects of the job. This means that you should highlight both kinds of skills and not focus too much on either one. 

Use this part of your resume to get into the specifics of your digital tool kit, such as Epic Systems or Kareo, but don’t forget to mention your ability to resolve conflicts or provide comfort to distressed patients.

9 best front desk medical receptionist skills

• Patient Check-in
• Phone Etiquette
• Appointment Set-up
• NextGen Healthcare
• Epic Systems
• Payment Collection
• Billing Codes
• Insurance Verification

Sample front desk medical receptionist work experience bullet points

Your skills section only gives recruiters a partial picture of your potential value. Fortunately, through your work history, you can help them see how you put your abilities into practice to make an impact.

Throughout this section, remember to use concrete examples and metrics to back up your work experience . Think outside the box—instead of talking about your daily work, emphasize how you’ve made an impact on the running of the clinic and the lives of the patients.

For instance, include statistics like the total patient payments you processed, the low error rates you maintained in daily billing, or the improvements to emergency response times you oversaw.

Here are a few sample bullet points to get you started:

• Input patient data, scheduled appointments, and billed insurance for more than 6,000 patients using Kareo software 
• Maintained a clean and organized waiting area for 100+ daily visitors, receiving positive feedback on 93% of patient surveys
• Managed daily scheduling for 50+ patients using Epic Systems, reducing appointment conflicts by 27%
• Utilized DynaFile software to schedule appointments and manage accurate digital files, reducing paper usage by 67%

Top 5 Tips for Your Front Desk Medical Receptionist Resume

• Strong financial skills are an often overlooked strength in a healthcare setting, so highlighting yours can help set you apart. For instance, highlight the amounts of money you processed, payment methods used, and the high accuracy rates you maintained in performing insurance checks.
• As a primarily customer-facing role, your ability to improve patients’ experience is key. Show your strong customer service by including statistics about the number of patient inquiries you handled per day or the high patient satisfaction rates you maintained. 
• Name-drop some of the software listed in the job description . For instance, show your familiarity with EHR software such as Epic Systems by mentioning that you managed over 2,000 patient records and improved record accuracy by 24%.
• An in-depth knowledge of HIPAA guidelines and how to adhere to them while you manage patient records shows recruiters that you’re well-trained in the role. You can spotlight this by talking about your HIPAA compliance rates.
• Show recruiters that your time management and multitasking skills are up to scratch. Talk about how you simultaneously managed incoming calls, patient check-ins, and appointment scheduling, while still making improvements in average patient wait times.

Your best bet is to go with a clean, elegant resume template with no more than two colors and a readable font, reflecting your ability to neatly organize and present data—much like you would when you collect patient records and organize appointments.

No problem! Instead, focus on the relevant skills you’ve gained from your experience, whatever it may have been. For instance, show your organizational skills by highlighting how during college, you juggled a part-time job and a weekly volunteering commitment for a local charity.

Absolutely. While they’re rarely required, if you have a certificate like the Certified Medical Administrative Assistant (CMAA), add it to your resume to stand out. Make sure to pick a resume template that lets you add a separate section for your certs.

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Medical Receptionist Resume Examples

Writing a resume as a medical receptionist requires a blend of both medical and administrative skills. This specific role requires a professional who can handle both front office tasks and medical administrative duties. As a medical receptionist, you must have excellent customer service and communication skills, together with a good understanding of medical terminology and office protocol. This guide will give you a comprehensive overview of the key skills and responsibilities of a medical receptionist, as well as an understanding of the job qualifications and experience that employers are looking for—all of which you should include in your resume. By following the tips and examples in this guide, you’ll be on your way to writing a standout resume for the medical receptionist position.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Medical Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Medical Receptionist with 8+ years of successful experience in administrative and customer service roles. Possess knowledge of medical terminology and medical office management processes. An excellent communicator, skilled in dealing with patients, management, and healthcare professionals. Committed to providing excellent customer service and meeting customer needs.

Core Skills :

• Medical office software (Epic, EHR, etc.)
• Medical insurance and billing
• Patient check- in/check- out
• Scheduling appointments
• Multitasking
• Document filing and maintenance
• Front- desk management
• Customer service
• Excellent communication skills
• Problem- solving

Professional Experience :

Medical Receptionist, ABC Medical Clinic, Apr. 2016 – Present

• Ensure efficient management of the office and front- desk operations.
• Manage patient check- in/check- out and help with insurance and billing.
• Schedule appointments and manage patient information.
• Handle incoming calls and inquiries efficiently.
• Respond to patient’s questions and concerns.
• Prepare and maintain patient records and charts.

Medical Receptionist, XYZ Healthcare Clinic, Aug. 2014 – Apr. 2016

• Provided front- desk and administrative support to medical professionals.
• Managed patient check- in/check- out process.
• Ensured accurate filing and maintenance of patient records.
• Collected patient payments and prepared appropriate paperwork.
• Scheduled appointments and handled incoming calls.
• Answered patient questions and assisted with patient needs.

Education :

Bachelor of Science in Health Administration, ABC University, 2010- 2014

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Medical Receptionist Resume with No Experience

Recent graduate with strong communication and organizational skills, eager to transition into a role as a Medical Receptionist in a fast- paced healthcare setting. Able to multi- task, prioritize and work quickly and efficiently in a hospital setting. Experienced in handling medical records, scheduling, and filing.

• Proficient in Microsoft Office, medical software, and electronic medical records systems.
• Strong customer service and effective communication skills.
• Excellent organizational and time management skills.
• Ability to be courteous to patients and handle difficult situations tactfully.
• Ability to multi- task and remain organized in a fast- paced environment.
• Detail- oriented and knowledgeable in medical terminology.

Responsibilities

• Greet patients and visitors in a professional manner and provide assistance.
• Schedule appointments, process forms, and answer phones.
• Collect and review patient information, verify insurance coverage, and enter data into the system.
• Maintain patient files, medical records, and other administrative documents.
• Process payments, print and distribute receipts, and provide patient billing information.
• Assist physicians with patient care and answer questions as directed.
• Provide general administrative support such as filing, faxing, and copying.

Experience 0 Years

Level Junior

Education Bachelor’s

Medical Receptionist Resume with 2 Years of Experience

I am a highly experienced Medical Receptionist with over two years of experience in the healthcare industry. I am an organized, detail- oriented and highly efficient professional with expertise in providing exceptional customer service to patients and visitors in a fast- paced medical office environment. I am well- versed in managing front desk operations and administrative duties, including scheduling appointments, verifying insurance information, navigating electronic medical records, and processing payments. I am a team player and have the ability to work effectively both independently and as part of a team.

• Excellent customer service
• Strong organizational and multi- tasking skills
• Proficient in medical terminology and healthcare operations
• Computer literacy including EMR/EHR systems
• Knowledge of medical insurance policies and procedures
• Strong written and verbal communication skills

Responsibilities :

• Greet patients and visitors upon arrival
• Schedule appointments and verify patient information
• Verify patient insurance and process payments
• Answer and route phone calls and respond to inquiries
• Assist with the filing of medical records and forms
• Maintain a clean and professional front desk area
• Provide assistance with other administrative tasks as needed

Experience 2+ Years

Medical Receptionist Resume with 5 Years of Experience

Highly motivated, dedicated and organized Medical Receptionist with 5+ years of experience in providing front desk support to busy medical offices. Skilled in providing attentive customer service, data entry and clerical tasks. Proactive in completing administrative tasks in a timely and efficient manner. Excellent interpersonal and communication skills, able to multitask and prioritize in a fast- paced medical environment.

• Receptionist duties
• Scheduling and confirming appointments
• Billing and insurance processing
• Medical recordkeeping
• Interpersonal skills
• Multi- tasking
• Greeting and directing patients, visitors and staff
• Answering and transferring incoming calls
• Maintaining patient and insurance records
• Entering patient information into the electronic medical record
• Verifying patient insurance coverage and filing claims
• Collecting co- pays and payments
• Handling billing inquiries
• Maintaining medical office filing systems
• Processing and preparing medical documents
• Performing administrative tasks as needed

Experience 5+ Years

Level Senior

Medical Receptionist Resume with 7 Years of Experience

Highly motivated and organized medical receptionist with over 7 years of experience in providing exceptional customer service and ensuring smooth administrative operations in healthcare environment. Experienced in scheduling appointments, managing patient records, and collecting payments. Skilled in handling medical billing and coding procedures as well as preparing and submitting insurance forms. Adept in utilizing medical software programs such as Electronic Health Records (EHR), Practice Management (PM) and Medical billing software for efficient and effective workflow.

• Superior customer service
• Insurance claim processing
• Medical record management
• Appointment scheduling
• Billing and coding
• EHR software
• PM software
• Medical billing software
• Greeted patients and visitors in a friendly and professional manner.
• Answered phone calls and scheduled appointments for patients.
• Processed payments and maintained billing and collection records.
• Entered patient information accurately into the EHR system.
• Managed medical records in accordance with HIPAA guidelines.
• Handled insurance claims and ensured timely submission and payment.
• Ensured the work area was clean and well- organized.
• Followed up with patients regarding insurance information and payment status.
• Assisted with the implementation of new PM software.
• Prepared and submitted insurance forms and other documents.

Experience 7+ Years

Medical Receptionist Resume with 10 Years of Experience

Highly experienced Medical Receptionist with more than 10 years of experience in the healthcare industry. Possess excellent customer service and problem- solving skills and experience in administrative duties such as scheduling appointments, filing paperwork, and collecting payments. Proven ability to work effectively in a busy patient care environment.

• Advanced knowledge of medical terminology and office processes
• Proficient in medical software systems and medical insurance
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Skilled in scheduling appointments and managing patient records
• Experienced in collecting payments and handling billing inquiries
• Greeted patients and handled incoming calls
• Scheduled appointments, managed calendars, and coordinated patient follow- up
• Verified patient records and collected personal information
• Answered patient questions and addressed concerns
• Processed payments, created payment plans, and managed billing
• Provided support to physicians, nurses, and other healthcare staff
• Maintained patient confidentiality and adhered to HIPAA regulations
• Entered data into the computer system and maintained patient records
• Assisted with filing and other administrative tasks

Experience 10+ Years

Level Senior Manager

Education Master’s

Medical Receptionist Resume with 15 Years of Experience

Highly experienced Medical Receptionist with 15+ years of experience in providing first- class customer service. Proficient in diverse medical office duties including scheduling appointments, checking- in/out patients, verifying insurance coverage, and managing patient records. Possesses excellent communication and organizational skills, as well as extensive knowledge of medical terminology, office systems, and front desk procedures.

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Medical Records Management
• Patient Billing
• Electronic Health Records
• Customer Service
• Multi- line Phone System
• Greeted and checked- in patients, verified insurance, and collected co- payments.
• Maintained patient records, prepared and distributed patient charts, and updated existing records.
• Scheduled appointments, answered phones, and responded to patient inquiries.
• Performed accurate and timely data entry of medical information into practice management system.
• Managed patient billing, collected payments, and issued receipts.
• Communicated with patients regarding payment options and made financial arrangements.
• Resolved patient concerns in a timely and professional manner.
• Processed and updated patient information in electronic health records.
• Assisted with other administrative tasks including filing and copying documents.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Medical Receptionist resume?

When applying for a job as a Medical Receptionist, it is important to include an effective resume that highlights your relevant qualifications and experience. A well-crafted resume can help you stand out from the competition and increase your chances of being hired.

When creating your resume, there are several key things to include:

• Professional Summary: A short description of your relevant experience and qualifications.
• Education: Include your formal education and any relevant courses or trainings you have completed.
• Skills: Include any transferable skills, such as customer service, computer skills, communication skills, problem solving, etc.
• Work Experience: List any relevant work experience, such as previous roles in the medical field or in a customer service setting.
• Certifications and Licenses: If you have any certificates or licenses related to medical receptionist work, list them here.
• Additional Qualifications: If you have any additional qualifications, such as a second language or a typing certificate, list them here.

Following these guidelines will ensure that your medical receptionist resume is effective and impressive to potential employers.

What is a good summary for a Medical Receptionist resume?

A Medical Receptionist resume should be concise and straightforward, emphasizing your strong interpersonal and customer service skills. It should demonstrate your knowledge of medical terminology, as well as your ability to effectively coordinate patient appointments and deal with sensitive patient information. Additionally, it should showcase any other relevant experience in healthcare or customer service roles. Include your specific accomplishments, such as successfully managing a busy switchboard or introducing a new patient scheduling system. By emphasizing your professional strengths and relevant experience, you can create a persuasive resume that gets you the job.

What is a good objective for a Medical Receptionist resume?

A medical receptionist is the first point of contact for patients in a medical office. They greet patients, answer phone calls, schedule appointments, collect payments, manage insurance forms and set up medical records. As such, a good objective for a medical receptionist resume should emphasize the candidate’s communication, organizational and customer service skills.

Here are some ideas for a medical receptionist resume objective:

• To utilize my 6+ years of experience as a medical receptionist to provide excellent customer service and care to patients.
• Seeking a medical receptionist position with ABC Hospital to apply my exceptional organizational and communication skills to ensure efficient patient care.
• A committed medical receptionist looking to provide polite and friendly customer service to incoming patients of XYZ Clinic.
• To obtain a medical receptionist position at a respected healthcare facility, leveraging my knowledge of medical terminology and office procedures.
• Reliable and detail-oriented individual looking for a medical receptionist role at ABC Center, utilizing my strong interpersonal and problem-solving skills.

How do you list Medical Receptionist skills on a resume?

When creating a resume for a medical receptionist role, you want to make sure that you include the right skills and qualifications to get noticed by the employer. In this blog, we’ll discuss how to effectively list medical receptionist skills on a resume.

• Strong Interpersonal Skills: Medical receptionists need to have strong interpersonal skills to interact with patients and other healthcare professionals. This includes being able to communicate effectively, listen intently, and having great customer service skills.
• Organizational Skills: Medical receptionists need to be organized and have the ability to multitask. This requires being able to prioritize tasks and manage information with accuracy and attention to detail.
• Computer Skills: Medical receptionists need to be comfortable using computers and various healthcare software to manage patient records. It’s important to list any computer skills or software you’ve used in the past.
• Attention to Detail: Medical receptionists need to be able to pay attention to detail when entering and updating patient information. This includes double-checking data and being aware of any discrepancies.
• Knowledge of Medical Terminology: Medical receptionists must be familiar with medical terminology and be able to accurately document patient information.
• Problem-Solving Skills: Medical receptionists need to be able to solve problems effectively as they arise. This includes being able to troubleshoot and come up with creative solutions.
• Multi-lingual: If you’re proficient in a second language, make sure to list it on your resume. Having this ability can be essential in certain medical receptionist roles.

By including the right skills and qualifications on your resume, you’ll be able to show employers that you’re the ideal candidate for the medical receptionist role.

What skills should I put on my resume for Medical Receptionist ?

For those looking to enter into a career as a medical receptionist, it is important to list the skills and experience that are necessary for success in the role. When creating your resume, here are the essential skills you should include:

• Knowledge of Medical Terminology: As a medical receptionist, you’ll need to be familiar with medical terminology. This knowledge will help you to understand the nuances of patient files and medical forms.
• Communication and Interpersonal Skills: Medical receptionists must be able to effectively communicate and interact with patients, as well as medical staff. This means having excellent verbal and written communication skills and being able to remain professional and friendly.
• Computer Skills: An excellent working knowledge of computers and software programs is necessary to be a successful receptionist. You should be knowledgeable in word processing, spreadsheet, appointment scheduling, and medical software.
• Attention to Detail: You will be handling a lot of sensitive information, so it is important to exercise attention to detail to avoid making mistakes.
• Multi-tasking: Medical receptionists are often juggling multiple tasks at once. You should be able to multitask effectively and remain organized when dealing with multiple assignments.
• Customer Service Skills: As a medical receptionist, you’ll be the first point of contact for patients. Therefore, it is important that you have excellent customer service skills. You should be able to handle inquiries in a professional and friendly manner.

By including these and related skills on your resume, you will be sure to demonstrate to employers that you possess the essential skills needed for a medical receptionist.

Key takeaways for an Medical Receptionist resume

For any medical receptionist looking to create a standout resume, there are a few key takeaways they should keep in mind.

• First, focus on what makes you an ideal candidate. Include all your related experience, such as years of experience, any medical or receptionist certifications you may have, as well as any relevant computer or clerical skills you may have acquired. Demonstrate your commitment to customer service, organization, and data accuracy.
• Second, highlight your ability to handle a busy and demanding environment with professionalism and grace. Showcase your ability to communicate effectively, with both patients and other medical personnel. Be sure to emphasize your knowledge and experience in medical terminology, insurance processing, and scheduling appointments.
• Third, emphasize your ability to maintain confidentiality in a medical setting. Medical records and patient information must remain secure, and you should be able to demonstrate that you can handle this responsibility.
• Finally, if you have any additional experience in areas such as customer relations, medical billing, or medical coding, then be sure to include that as well. Demonstrate your ability to be a team player, and the positive and helpful attitude you bring to the position.

By keeping these key takeaways in mind, you can create a stand-out resume that will help you land the medical receptionist job of your dreams!

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Medical Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Greets patients and answers the phone in a courteous and professional manner
• Collects and copies insurance cards and other pertinent documents
• Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
• Follows all HIPAA, compliance, privacy and confidentiality standards
• Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
• Places calls to referring physicians for patients expressing difficulty with their procedure
• Communicates service delays to all involved (including the patient) with regard to the wait time metric
• Work with Physicians to create efficient office operations
• Assistants or calls for assistance with patients with ambulatory difficulties
• Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
• Perform other work related duties as necessary
• Runs and works on-line reports and work ques for Medical Specialty supported departments
• Maintains records and makes daily cash deposit as assigned
• Performs other duties as assigned
• Performs professionally in difficult customer/referring physician situations
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Keeps patients, technologists and/or manager informed with regard to patient flow
• Provide clear written and verbal communication
• Maintains an organized and clean work and reception area
• Provides and collects all necessary HIPAA documentation to patients
• Accurately performs scheduling tasks when necessary
• Strong attention to detail
• Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
• Ability to react calmly, professionally, effectively in demanding or emergency situations
• Ability to effectively lead the staff as a strong leader and role model
• Working knowledge of basic Medical Assistant principles and practices
• Ability to maintain professional judgment
• Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
• Knowledge of business office operations and basic bookkeeping principles
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to react calmly, professionally, effectively in stressful or emergency situations

15 Medical Receptionist resume templates

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• Transfers calls to the appropriate extensions as necessary
• Re-schedules no-show patients
• Excellent computer skills, organizational, and multi-tasking skills

Medical Receptionist Resume Examples & Samples

• Greets patient upon arrival and verifies appointment date and time
• Collects co-payments as applicable
• Faxes reports as requested by physicians
• Addresses patients problems/concerns as they arise
• Complies with company and regulatory agency guidelines
• 1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
• Experience as a Medical Assistant (including front-office)
• 1+ year of medical office/ambulatory care experience
• Experience with Medical terminology
• Effective communication skills and the ability to work as a member of a team centered approach to patient care
• Work with medical staff to ensure accurate medical records and patient treatment plans
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments
• Friendly and outgoing personality
• Healthy Way of Life focus

Metcare Medical Receptionist Resume Examples & Samples

• Prints encounter forms and verifies demographic information as applicable
• Schedules transportation services as required
• Mails no-show letters
• Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
• Experience with Microsoft Office-Outlook
• Excellent customer service skills and telephone skills
• Experience with Medicare/Medicaid
• 2+ years of previous experience in a Medical Office
• Previous Administrative and/or Clerical experience
• Experience with Navinet or a similar system
• Familiar with PPO vs HMO)
• 2+ years of previous experience working within a Medical Office
• Working knowledge of Navinet or a similar system
• Exceptional phone etiquette
• Conduct job duties in accordance with CVA policies and procedures
• Maintain standards of customer service and telephone etiquette
• Channel all incoming calls and route calls to appropriate departments and/or personnel
• Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
• Obtain and input new patient demographic and insurance information in computer when scheduling appointments
• Receive, record, and dispatch messages to appropriate departments and physicians
• Utilize paging system according to procedure
• Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department
• Directs patients to complete forms and processes patient-related paperwork
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
• Preferred: Previous medical office experience
• Receives incoming telephone calls in a prompt and courteous manner
• Performs clerical duties as directed
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures

Medical Receptionist / Phone Operator Resume Examples & Samples

• Greets and directs patients/customers to appropriate departments
• Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
• Confirms patient appointments for the Primary Care department
• Compiles, maintains and distributes the CMG Master Physician Call Schedule
• Assists patients with medical records and x-ray releases
• Will provide back-up coverage to Supply, Cashier and Mail
• Performs technical duties according to department standards, policies and procedures
• One year customer service in health care, cash handling, typing experience preferred

Medical Receptionist / Front Office Resume Examples & Samples

• Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
• Check in station will be manned at all times without exception
• Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
• Answers telephones on a timely basis and takes messages for all employees
• Distributes mail and messages to employees
• Scans all patient records into CPRS received from private practice when requested by providers
• Requisitions to the clinic administrator of administrative supplies
• Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
• Will assist with enrollment of new veterans into the healthcare system
• Will key patient information and data into computer to maintain office and patient records
• Will maintain patient, employee and computer data confidentiality
• Will maintain clinic in a safe and comfortable environment for patients, guests and employees
• Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
• Inventories and orders medical/office supplies and materials
• Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
• Monitor coffee service to insure availability to patients and guest
• Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
• Performs all duties assigned
• Will report directly to the clinic administrator, chain of command
• Will maintain a positive, helpful attitude with patients, guests and employees
• Any/all other related duties as assigned
• Knowledge of computer systems to include the MS Office Suite
• Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required
• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
• 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
• 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Must be able to perform basic math calculations

Medical Receptionist / Medical Assistant Resume Examples & Samples

• Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Performs technical duties according to departmental standards, policies, and procedures
• Graduate from Medical Assistant program required
• One year customer service in health care, cash handling, typing, scheduling application experience preferred
• Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
• Acts as liaison between all independent lab services and the center
• Monitors OSHA compliance of center laboratory

Medical Receptionist Float Resume Examples & Samples

• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
• Must be able to type and file accurately with precise data entry skills
• Understanding of scheduling process/software

Medical Receptionist / Medical Scheduler Resume Examples & Samples

• Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
• Ensures all patient information is scanned into PACS before shredding/destroying
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
• Ability to multi-task and be organized
• Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
• Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion

Medical Receptionist / Referral Coordinator Resume Examples & Samples

• Preferred: Medical office experience with referral processing for HMO
• Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
• Must be computer literate
• Possess high job accuracy, efficiency, and dependability
• Must have consistent, punctual and reliable attendance

Medical Assistant / Medical Receptionist Resume Examples & Samples

• Preferred: Medical office experience
• Preferred: 2 years clinical experience
• Preferred: Strong Phlebotomy skills
• Ability to provide on-site emergency treatment within scope of practice
• Ability to concurrently perform multiple tasks
• Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
• Ability to read spell, understand and follow oral and written instructions
• Ability to clearly communicate both verbally and written

Lead, Radiology Medical Receptionist Resume Examples & Samples

• Checks in patients, verifies and updates information in EPIC system
• Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
• Provides overall direction, training and support for other receptionists
• Makes appointments and answers inquiries
• Attends meetings as required, distributes communication in an efficient and timely manner
• Performs other projects and duties as related to department objectives
• Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
• Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
• May be responsible for performance evaluations as required by Human Resources
• To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
• Maintains strictest patient confidentiality
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
• Pulls patient charts, files information correctly info patient charts, and maintains filing system
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

PRN Radiology Medical Receptionist Resume Examples & Samples

• Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
• Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
• Demonstrates positive customer service behaviors

Medical Receptionist Evenings Resume Examples & Samples

• Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices

Medical Receptionist for OB Resume Examples & Samples

• Answering office phones, and directs callers to appropriate persons within the office
• Compiles, maintains, copies, retrieves and tracks medical records
• Knowledge of Practice Management Systems

Medical Receptionist, Lead Resume Examples & Samples

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Informs provider’s assistant of no shows and cancellations
• Preferred: Over 1 year of experience and up to and including 3 years of experience
• Experience in medical reception and customer service
• 1-2 years experience with personal computers and frontline customer service
• Keyboarding 35 wpm
• Ability to handle multiple priorities successfully
• Pleasant and friendly manner
• Must enjoy working with children and families
• Maintains high level of competence on Physician Billing computer system
• Takes active role in facilitation of team approach to functions within the department
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
• Answer telephones within three rings, prioritize calls and coordinate service with the
• Coordinate as necessary with billing office
• Greet patients and visitors. Control patient flow
• Coordinate supplies and equipment needs with various departments and vendors
• Review charge slips submitted by physician and accurately enter charge information, assist

Medical Receptionist / Technologist Assistant Resume Examples & Samples

• Ensures patient jackets are complete with all necessary documentation and information prior to filing
• Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
• Ability to schedule and register patients rapidly and accurately
• Ability to maintain confidentiality of patient information
• Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
• Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
• Reception support through communicating effectively with patients, staff and internal and external representatives
• Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
• Several years experience in a medical office or healthcare setting experience
• Experience working with medical oncology preferred
• Knowledge of medical terminology strongly preferred
• Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
• Demonstrated capacity to function as a member of a multi-tasking team
• Bi-Lingual in English and Spanish highly preferred

Lead Medical Receptionist Resume Examples & Samples

• Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
• Coordinates staffing and scheduling. May take reception/ward clerk sick call
• Provides orientation for all new receptionists and floats working in department
• Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
• Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
• Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
• Serves as a leader and resource person
• Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
• Communicates reception information to all staff, manager and physicians as necessary
• Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
• Takes a leadership role in problem solving with employees and patients
• Maintains physicians’ on-line schedule and makes changes as needed
• Assists in developing department receptionist job descriptions/protocol
• Acts as a liaison between department reception and clinical areas
• Attends required meetings
• Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
• Knowledge of filing system
• Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
• Professional, friendly, enthusiastic attitude
• Excellent telephone etiquette time
• Organizational skills and ability to prioritize
• Ability to coordinate several activities at the same
• Ability to read, spell, understand and follow oral and written instructions
• Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
• Able to work cooperatively with employees, patients, supervisors and physicians
• Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
• Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
• Greet and check in patients for appointments and accommodate walk-in patients appropriately
• Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
• Update insurance and demographic information
• Arrive and mark patients as nurse ready
• Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
• Exhibit the highest standards of customer service skills
• Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
• Balance a cash drawer at the end of each day
• Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
• Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
• Maintain up-to-date knowledge of insurance payers and eligibility requirements
• Coordinate the Provider’s post-visit care plan with the patient
• Ability to establish and maintain effective working relationships with patients, providers, and teammates
• Ability to accept responsibility and take initiative to proceed without direct supervision
• Ability to operate a computer, multiline telephone systems, and other standard office equipment
• Ability to spell correctly and write neatly and legibly
• Ability to complete all tasks independently with minimum supervision
• Provides feedback concerning additional team member training needs
• Recognizes and provides coaching, counseling, and discipline as appropriate
• Ensures accurate data entry into the RIS system
• Organizes, distributes and maintains a monthly team member schedule
• Ensures that all performance reviews are completed, conducted and turned in on time
• Provides thorough and accurate information to all customers
• Responsive to customer and patient questions; knows where and how to obtain information/answers
• Communicates appropriate preparation(s) and other information to callers and patients
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
• Communicates effectively and appropriately with manager
• Ensures all “callbacks” are completed and scheduled in a timely fashion
• Addresses workflow issues in a timely, professional manner
• Effective leadership skills
• Ability to maintain confidentiality of patient information and staff records/information
• Ability to communicate effectively and appropriately while maintaining rapport with customers
• Must be able to type and file accurately
• Front desk reception
• Greets patients, answers phones, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• ESSENTIAL FUNCTIONS
• Answered in a courteous manner
• Within 3 rings
• Identifying self and practice
• Determining and prioritizing the nature of the incoming call
• Responds to patient communications and routes complete and accurate messages to the appropriate individual
• Ensures patient satisfaction at the end of each call
• Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service
• Greets patients in a prompt, friendly and helpful manner
• Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
• Documents patient information in the electronic health record (EPIC) following standard work guidelines
• Registers new patients according to standard work documentation
• Check patients in for appointments
• Advises patients of their responsibilities regarding insurance and referral information
• Actively works Epic patient work queues and scheduling reports assigned to department
• Collects and posts co-pay/payments to patient’s account according to standard work documentation
• Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
• Processes failed appointments according to standard work documentation
• Balances cash bag according to standard work documentation
• Helps direct patients to correct department
• Answers telephone calls in a timely manner
• Takes brief, clear, complete messages according to clinic policy
• Attends meetings as required
• Prefer one year work experience, preferably in a medical office setting
• Knowledge of medical terminology desirable.Word processing and computer experience
• Ability to establish and maintain effective, cooperative working relationships with patients and staff
• Ability to coordinate several activities at the same time
• Computer, photocopy and fax machine experience
• Possess excellent customer service and communication skills
• Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
• Ability to perform basic math computations
• Two or more years experience in a medical setting preferred or equivalent education
• Medical Receptionist experience prefered
• Minimum of 2 years of receptionist experience
• Telephone Skills,
• Professionalism
• Quality Focus
• 1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
• 2 Schedules appointments
• 3 Greets and checks patients into computer, takes or updates patient demographic information as needed
• 4 Checks patients out, taking co-pay, coding and entering visit information into computer
• 5 Maintains waiting room
• 6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
• 7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy
• CPR certification a plus
• Must be willing to float to different offices as needed
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required
• 2 years’ experience in a medical office preferred
• The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
• Must be willing to work some evenings until 6pm or 7:30pm
• Must be willing to float between, Manasquan, Brick, and Jackson office locations
• The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
• We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
• Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
• All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
• Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner
• Answers the phone in a timely manner
• Pages other team members when needed
• Takes messages
• Schedules patients on the providers schedule
• Responsible for incoming faxes
• Receives co-pays, payments and writing receipts
• Balancing daily receipts
• Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
• Scans documents in patient charts
• Taking patient medication refill request
• Responsible for medical record request
• Communicates with physician/APRN/PA regarding patient needs
• Collaborates with other team members to ensure the patient’s wellbeing
• Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
• Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
• Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner
• Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
• Collects co-payments, past due balances and payments at time of service
• Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
• Highly organized and detail oriented, required
• One (1) year of clerical experience, preferred
• Knowledge of medical terminology, preferred

Medical Receptionist Breast Surgery Resume Examples & Samples

• Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
• Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
• Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
• Team member will travel between main office location in Brick and to secondary location in Jackson
• 2 years’ experience in a surgical or oncology office preferred

Experienced Medical Receptionist Resume Examples & Samples

• Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
• Routes calls successfully
• Determines next step for customers seeking services (through a series of pre-determined questions.)
• Provides information related to community resources
• Serves as a model of excellent customer service
• Demonstrates excellent teamwork marked by mutual respect and collaboration
• Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
• Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services
• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
• Distributes condolence cards to patients families as requested
• Identifies no shows and forwards for patient notification
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
• Other duties as requested or assigned. May type memos and forms
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Answering 2 incoming lines and routing or messages
• Greeting patients as they come in
• Scheduling patient visits and follow up appointments
• Manager patient information, insurance documents, file updates
• Call insurance providers to verify coverage
• Welcome each patient and ensure that they complete all necessary intake forms
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
• Work with insurance companies to verify specific financial contribution to patient’s care
• Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
• Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
• Coach, manage and schedule the Medical Receptionist(s)
• Responsible for training staff through orientation, providing direction and feedback
• Assist with hiring, disciplinary, and termination procedures
• High School diploma or GED (Associates Degree preferred)
• A minimum of 18 months of experience working in a patient care setting
• 2 years of management or supervisory experience preferred
• Greets and registers patients in a friendly and service oriented manner
• Notifies appropriate team member on patient arrival
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing
• Collects and logs all co-pays and fees
• Answers/ transfers incoming phone calls
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
• Enters accurate information in the system
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
• Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
• Coordinates with the back office staff for timely and effective care of patients
• Obtains proper authorization and identification prior to release of confidential medical records
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
• Provides management with reports and logs when required
• Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management
• At least two years of experience in a medical office or one year of Cook Children's Physician Network
• Medical office experience using a modern EMR system such as Athena or comparable
• Understanding of diversified insurance plans
• Knowledge of coding and medical terminology
• Exhibit good interpersonal and communication skills
• Maturity to withstand pressure that may arise in relation to the public and physician
• Front desk or reception in a medical or healthcare office
• Experience with EPIC software
• Multi-line phone use
• Proof of longevity in a previous and similar role
• Ability to multi-task in a busy, high volume medical office environment
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
• Demonstrated analytical, prioritization and organizational skills required
• Demonstrated flexibility and dedication to team environment required
• Experience in healthcare environment with working knowledge of medical office operations preferred
• College coursework in business preferred
• Nursing Assistant or Medical Assistant preferred
• Experience with Microsoft Office, specifically Word and Excel preferred
• Depending on the position available, fluency in Spanish preferred
• Experience using medical management systems
• Electronic billing
• Answering phones (past experience)
• Caring, friendly personality
• Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
• Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
• Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
• High School diplomas or GED required. 6 months of Customer Experience required
• 6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred
• Answer phones and greet incoming patients and visitors
• Perform patient registration and insurance verification, and collect co-pays
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
• Coordinate with office staff for timely care of patients
• Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
• May on occasion travel to our nearby centers to receive training and/or help with coverage
• Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
• Introduce yourself and role to the patient/customer with whom you are interacting
• Maintain a professional appearance of self and the workplace at all times
• Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
• Represents the Company in a professional manner, following all Company policies and procedures
• Medical office experience preferred
• Knowledge of medical equipment and maintenance
• Must be able to display excellent telephone/switchboard etiquette
• Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Knowledge of HIPAA regulations
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
• Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
• Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicates with patients as appropriate
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
• May escort patient to examination rooms and chaperones patients as required
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed
• Additional specialized medical secretarial/medical office training preferred
• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
• Ability to think critically and exercise sound judgment
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system
• Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Maintains recall lists and contacts patients
• Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
• Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
• Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
• Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
• Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
• Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
• Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
• Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• In collaboration with training department, acts as a preceptor to the site schedule
• Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
• Produces and tracks a variety of statistical reports
• May escort patient to examination rooms and chaperone patients as required
• Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
• Ensures adequate inventory of office supplies and basic maintenance of office equipment
• Identifies and reports emergency situations to providers, nursing and others
• High School diploma with additional specialized medical secretarial/medical office training preferred
• Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Knowledge of grammar, spelling and medical terminology
• General knowledge of healthcare insurance and terminology
• Ability to handle cash transactions and balance cash drawers
• Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash
• Anticipates patient care needs and consults with provider as needed
• Demonstrates dependability
• Must have a professional and mature demeanor
• Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash

Medical Assitant / Medical Receptionist Resume Examples & Samples

• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
• Maintains current knowledge of medications, waste disposal and sterile techniques
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
• Responds to and participates in all medical emergencies and codes
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
• Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors
• Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked
• Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
• Reviews provider schedules in advance to ensure pre-registration of new patients
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
• Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
• Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
• Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
• Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
• Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
• May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
• Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
• Must have excellent public relations and customer service skills
• Must be able to work under general supervision
• Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
• Excellent organizational abilities
• Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
• Prior experience preferred in handling and balancing cash highly desirable
• MS Word, Excel and IDX experience is a plus
• Preferred previous experience with computers and/or automated scheduling
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%
• Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
• Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
• Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
• Using practice information system and proper procedure schedule and register patient in the system
• Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
• If patient appointment changes/cancellation is necessary, use documented procedure to perform task
• Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
• Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
• Coordinate and schedule all hospital consultations with the appropriate physician
• Provides full coordination, tracking and accountability for all new patient visits
• Two (2) years of medical office experience is required
• Possess professionalism and honesty in all business dealings on behalf of the organization
• Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
• Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
• Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
• Possess strong problem solving skills
• Ability to seek out available resources to resolve problems following the chain of command
• Ability to work as a team player and have a professional demeanor
• Possess strong organization skills
• Three (3) years of medical office experience is preferred

PRN Float Medical Receptionist Resume Examples & Samples

• Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
• Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction
• Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
• Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
• Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
• Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work
• Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
• Other duties may be assigned as needed
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
• Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
• Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Maintains recall and reschedule lists and contacts patients
• Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
• Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites

MA / Medical Receptionist Resume Examples & Samples

• Good organizational abilities
• Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
• Experience in handling and balancing cash preferred
• Strong insurance knowledge base
• Knowledge of Autoclaving and EKGs preferred
• Knowledge of Primary Care and Specialty Practice workflows
• Preparing patients for examination
• Taking / recording accurate vital signs and medical histories
• Lab requisition and specimen preparation
• Phlebotomy / vaccine administration
• Ordering and maintaining medical supplies
• Patient / phone triage
• Scanning documents into EMR per practice process
• Demonstrated customer service, communication, and interpersonal skills
• Demonstrated knowledge of medical and coding terminology
• Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
• Knowledge of ICD-10 preferred
• Patient check-in / check-out
• Appointment scheduling
• Insurance pre-certifications and referrals
• Ordering and maintaining office supplies
• General clerical tasks
• Assisting the Care Team in patient pre-visit preparations
• Assisting patients with scheduling tests and referrals
• Maintaining inventory office supplies
• Secretarial science education or comparable experience is preferred
• Post high school courses in medical terminology is preferred
• Must be able to work weekends
• Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
• Checks in patients; consistently and courteously verifies and obtains required demographic information
• All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
• Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
• HS diploma or equivalent is required
• Secretarial science education or comparable experience preferred
• Post High School course in medical terminology and secretarial skills preferred
• Two years Medical Office experience required
• Education: Requires high school diploma or equivalent
• Experience: Minimum of two years medical receptionist experience
• Other: Types 35-40 wpm
• High school grad or equivalent
• 2 years exp in medical office
• Maturity to withstand pressure that may arise in relation to the public

Medical Receptionist Lead Resume Examples & Samples

• Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
• Generates data and shares with staff to promote excel level of patient access
• Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
• Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
• Maintains / updates physician office protocols consistently
• Answers telephone professionally and timely. Advocates on behalf of the patient
• Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
• Accountable for front office combination job description
• Education: Successful completion of high school
• Experience: Minimum of 2 years work experience in a medical office scheduling environment
• Training: Computer skills
• License / Certification: None required
• Past leadership experience
• Answer the telephone, screen calls, take messages and provide information
• Schedule appointments and maintain appointment books
• Reschedule appointments due to physician changes as needed
• Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
• Oversee waiting area, coordinate patient movements and report problems and irregularities
• Receive patients and visitors; obtain necessary information for processing
• Enter and update patient information and insurance into computer system
• Post charges for each patient and collect payments from patients
• Refer patients with billing problems to the billing department
• Prepare and maintain patient files; pull files for patient appointments or when required
• Prioritize and organize filing, including purging and out-of-date files
• Order supplies and report equipment malfunctions relating to job function
• Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
• Actively works towards improving patient satisfaction survey scores
• Attends and actively participates in departmental meetings
• Coordinate communication among network staff members
• Performs data entry when requested
• Provides support for records management by assembling and mailing paperwork as needed
• Annually completes Compliance Education and understands applicable policies
• Must be able to sit for long periods of time
• Ability to function in a fast paced environment
• Take and follow instructions
• Must be able to read and write legibly
• Function independently
• Experience: Computer skills switchboard experience required

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

• Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
• NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
• Ability to convey information to customers in a warm, clear, concise manner
• Answer telephone in a timely manner
• When Patient sign in for their appointment, check for demographic and insurance changes
• High School or GED Diploma
• Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
• Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
• This is a 40 hour week schedule
• Knowledge with Allscripts Practice Management is a plus
• Competitive pay
• Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
• Paid service bonus and holidays
• Portable 401(k) plans
• Recognition and incentive programsAccess to continuing education via the Kelly Learning Center

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