resume l2 support engineer

• Designed and implemented a scalable network topology using Cisco Nexus equipment, improving data throughput by 30%
• Automated network security policy application, resulting in a 25% decrease in unauthorized access incidents
• Lead a team to successfully migrate the data center network infrastructure, ensuring zero downtime for customer-facing services
• Streamlined network monitoring by integrating SolarWinds, which cut down issue response times by 40%
• Developed and executed a comprehensive disaster recovery plan that reduced potential data loss by up to 90%
• Mentored 4 junior network engineers, enhancing the troubleshooting efficiency of the team by 35%
• Collaborated on the AWS Wavelength project, ensuring sub-10ms latency for mobile edge computing applications
• Configured and supported a multi-VPC AWS environment, streamlining deployment for several SaaS products
• Executed network performance optimizations that boosted throughput by 20% without additional hardware costs
• Introduced network segmentation strategies which enhanced the security of sensitive departmental data
• Participated in after-hours on-call rotations, resolving 98% of critical incidents within the service-level agreement time
• Monitored network health across 200+ devices, identifying and resolving issues within strict timeframes
• Managed router and switch configuration for a 10,000+ user base, ensuring 99.9% network uptime
• Reduced network oversubscription by 15% through strategic upgrade planning and resource allocation
• Documented and standardized new network procedures to optimize ongoing maintenance schedules

5 L2 Network Engineer Resume Examples & Guide for 2024

Ensure your L2 network engineer resume highlights your proficiency with network protocols like IP, TCP/UDP, and STP. Clearly state your expertise in configuring and troubleshooting layer 2 technologies such as VLANs, VTP, and EtherChannel. Moreover, your L2 network engineer resume should showcase experience with network hardware like switches and bridges. Don't forget to include any relevant certifications, such as Cisco's CCNA or CCNP, that validate your technical acumen.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an L2 Network Engineer, articulating the complex technical projects you've managed on your resume can be challenging while ensuring non-technical managers can comprehend your expertise. Our guide provides tailored strategies to translate your technical accomplishments into clear, impactful bullets that resonate with all hiring managers, ensuring your resume stands out.

[Job title] resume samples that got people hired at top companies.
How to perfect the look-and-feel of your resume layout.
How to showcase your achievements and skills through various resume sections.
How you could hint to recruiters why your resume is the ideal profile for the job.

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Designing your l2 network engineer resume format to catch recruiters' eyes

Your l2 network engineer resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

The top one third of your l2 network engineer resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your l2 network engineer resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Traditional sections, appreciated by recruiters, for your l2 network engineer resume:

Clear and concise header with relevant links and contact details
Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the l2 network engineer role
Experience that goes into the nuts and bolts of your professional qualifications and success
Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

Proficiency in configuring, managing, and troubleshooting VLANs, STP (Spanning Tree Protocol), and trunking technologies like 802.1Q.
Hands-on experience with layer 2 network hardware such as switches, hubs, and bridges, including vendors like Cisco, Juniper, or Arista.
Solid understanding of networking protocols relevant to layer 2 such as ARP, LLDP, and EtherChannel / Port Aggregation.
Experience with network security practices, including setting up ACLs (Access Control Lists), port security, and understanding of 802.1X / NAC (Network Access Control).
Ability to use network monitoring and analysis tools (such as Wireshark, SolarWinds, PRTG) for troubleshooting and optimizing network performance.

Essential tips for crafting your l2 network engineer resume experience section

The experience section is indeed the core of your l2 network engineer resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your l2 network engineer resume experience section, consider these guidelines:

Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your l2 network engineer resume experience section.

Led the deployment of a new VLAN architecture for the enterprise network across 20 locations, enhancing network security and performance.
Collaborated with cross-functional teams to troubleshoot and resolve complex network outages, reducing downtime by 30%.
Optimized network configurations, which increased data throughput by 25% for critical business applications supporting remote workforce.
Designed and implemented a company-wide switch refresh project, upgrading 100+ devices, which resulted in improved performance and reliability.
Managed firewall and security configurations for a network servicing over 10,000 users, ensuring robust security protocols were maintained.
Initiated a network monitoring solution integration that reduced incident detection time by 40%, improving the response rate to network issues.
Developed and executed a successful plan for the migration of data center networks to a virtualized environment, which increased resource utilization by 35%.
Automated routine network maintenance tasks using custom scripting, saving the team approximately 10 hours per week.
Served as the primary contact for ISP coordination and managed the WAN link upgrades that boosted the company’s internet bandwidth by 50%.
Implemented Quality of Service (QoS) policies across the corporate network for prioritizing voice and video traffic, enhancing the quality of VoIP calls.
Spearheaded a network segmentation project that significantly improved network security and management for client data processing.
Handled the successful roll-out of a secure VPN solution for 500+ remote employees, enabling secure and flexible work environments.
Managed network capacity planning and performed hardware upgrades that increased the data center’s capacity by 40%, meeting the growing demand for services.
Contributed to reducing operational costs by 20% through the optimization of network device energy consumption.
Provided significant enhancements to the disaster recovery plan by integrating a new backup network topology that improved recovery time objectives.
Coordinated with vendors to ensure the successful deployment of network security appliances, directly bolstering network defenses.
Participated in the adoption of SDN technologies that led to a more agile and programmable network infrastructure.
Orchestrated a Wi-Fi network upgrade for a large campus area, enhancing connectivity for thousands of users including staff and visitors.
Managed an inter-office LAN/MAN connectivity project covering three city locations, ensuring seamless network integration and data synchronization.
Delivered comprehensive network documentation and training that helped increase the IT team’s efficiency in managing network resources.
Successfully configured and supported a multi-vendor network environment, ensuring interoperability between Cisco, Juniper, and Huawei devices.
Achieved a 99.9% network uptime by proactively addressing potential issues through continuous network performance monitoring and upgrades.
Led an initiative to consolidate network data reporting which provided leadership with more accurate insights for decision making.
Facilitated a series of network security audits that led to the implementation of enhanced encryption standards across corporate data transmissions.

Quantifying impact on your resume

Incorporate the exact number of network devices you've managed or configured, demonstrating the scale of your responsibilities.
Highlight the percentage reduction in network downtime achieved from your optimization efforts, showing your impact on reliability.
Mention the number of network security incidents you've resolved, showcasing your skills in maintaining security protocols.
Specify the volume of data traffic you've monitored daily or monthly, providing insight into your experience with large-scale networks.
Detail the number of users supported by the networks you've managed, reflecting your ability to maintain performance in user-heavy environments.
List the size of the teams you've collaborated with or led, indicating your teamwork and leadership abilities.
Quantify the reduction in operational costs due to network improvements you've implemented, showing your contribution to financial efficiency.
Present the number of successful network upgrades or migrations you've completed, establishing your effectiveness in project implementation.

Action verbs for your l2 network engineer resume

Lacking relevant l2 network engineer resume experience?

Learn how to write your l2 network engineer resume experience in spite of having no real-world (or applicable) experience for the job.

You should:

Feature relevant projects or publications that could impress recruiters or showcase that you have the basic skill set for the job
Shift the focus towards your people (communication, organization, etc.) skills to demonstrate that you're a quick learner and can easily adapt to a new environment
Use the resume objective to not only highlight your accomplishments but also map out how your career plans are perfectly aligned with the company's vision
Select either the functional-skill-based resume format (that puts the focus on your skills) or the hybrid one (balancing expertise with skills).

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your l2 network engineer resume:

Switching Protocols

Routing Protocols

Network Configuration and Troubleshooting

IP Addressing and Subnetting

VLAN Configuration

Network Security Practices

Quality of Service (QoS)

Network Monitoring Tools

Wireless Technologies

VPN Configuration

Analytical Thinking

Problem-Solving

Time Management

Team Collaboration

Effective Communication

Adaptability

Attention to Detail

Customer Service Orientation

Self-Motivation

Project Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

The l2 network engineer resume sections you may underestimate: certifications and education

Your education and certifications provide insight into both your technical capabilities and personal attributes, such as perseverance. When crafting your l2 network engineer resume, consider how you present these elements:

For your higher education degrees , prioritize listing those most relevant to the job or indicative of your academic dedication;
Include applicable coursework as a stand-in for relevant experience or if it might impress recruiters;
Include incomplete higher education only if it's pertinent to meeting job requirements;
If your degree is from a renowned university, mention how often you made the Dean's list to underline academic excellence.

Regarding certifications, it's not necessary to list all of them. Instead, match up to three of your most recent or significant certificates with the technical skills required in the job description.

Below, we've selected some of the top industry certifications that could be vital additions to your l2 network engineer resume.

The top 5 certifications for your l2 network engineer resume:

Certified Network Associate (CCNA) - Cisco
Network+ (Network Plus) - CompTIA
Certified Network Professional (CCNP) - Cisco
Juniper Networks Certified Associate Junos (JNCIA-Junos) - Juniper Networks
Certified Advanced Networking Specialist (CANS) - Global Information Assurance Certification (GIAC)

Mention specific courses or projects that are pertinent to the job you're applying for.

How To Include Your Relevant Coursework On A Resume
Perfecting the Education Section on Your Resume

Deciding between a resume summary or objective for your l2 network engineer role

Understanding the distinction between a resume summary and an objective is crucial for your l2 network engineer resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a l2 network engineer job

Achieved CCNA and CCNP certified professional with a robust 5-year tenure specializing in network infrastructure, elicits a strong command in designing, implementing, and troubleshooting complex L2 architectures. Streamlined company operations by delivering a 30% reduction in network downtime at TechSolutions, showcasing a proven track record in enhancing network performance and security.
Eager to apply my 7-year expertise in IT support and recent transition into network engineering, where I have effectively completed a year of intense on-the-job training in L2 networking, optimizing data flow for small to mid-sized business networks. Commended for the swift resolution of network issues and adept in monitoring tools like SolarWinds and Wireshark.
Bringing forth a year of dedicated experience in software development alongside a fresh Cisco certification, I have reshaped my directional focus towards network engineering to fortify multi-tiered network designs & maintenance. Recognized for authoring a popular open-source networking tool adopted by local tech communities, demonstrating a unique blend of programming and networking insight.
Transitioning from a successful 4-year cybersecurity career, I am keen to leverage my expertise in network security protocols and intrusion detection to forge a new path in network engineering. My analytical abilities, honed through rigorous threat assessments, will enrich L2 network designs with top-tier security measures.
Aspiring to join the dynamic field of network engineering, my objective is to apply my Bachelor's in Information Technology and accrued internship experience in network configuration to strengthen and support essential L2 network operations. Highly motivated to embrace hands-on learning opportunities and contribute to proactive network solutions.
Seeking an entry-level opportunity to dive into the intricacies of L2 network engineering with a focused and structured progression plan. Armed with a recent diploma in Network Systems and internship experience at a local ISP, my goal is to advance technical proficiencies while driving the successful execution of networking projects.

Extra sections to include in your l2 network engineer resume

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your l2 network engineer resume some of these personal and professional sections:

Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
Awards - to present those niche accolades that make your experience unique;
Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
Volunteering - your footprint within your local (or national/international) community.

Key takeaways

We've reached the end of our l2 network engineer resume guide and hope this information has been useful. As a summary of our key points:

Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your l2 network engineer resume by presenting tangible metrics of success;
Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own L2 Network Engineer resume?

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Technical Support Engineer

5 Amazing technical support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, technical support engineer: resume samples & writing guide, employment history.

Develop and implement procedures for system maintenance and troubleshooting
Respond to customer inquiries and provide technical support
Monitor system performance and provide system maintenance and upgrades
Research and recommend new technologies and solutions
Monitor system security and ensure compliance with security policies
Create and maintain technical documentation
Diagnose and resolve software and hardware related issues
Maintain user accounts and passwords

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Walter Jackson

Provide support via phone, email, or chat
Assist in the development and implementation of new systems and technologies
Identify and resolve system issues in a timely manner
Develop and maintain customer relationships

Marcus Ellis

Install, configure, and maintain computer systems and networks

Professional Summary

Train users on new hardware and software

Owen Nelson

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Table of Content

Introduction
Resume Samples & Writing Guide
Resume Example 1
Resume Example 2
Resume Example 3
Resume Example 4
Resume Example 5
Jobs Description
Jobs Skills
Technical Skills
Soft Skills
How to Improve Your Resume
How to Optimize Your Resume
Cover Letter Example

technical support engineer Job Descriptions; Explained

If you're applying for an technical support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

technical support engineer (l2)

Providing support for the internal Manipal Employees on Windows platform
Managing users through Active Directory
Providing network level support in IP conflict, port opening, cable connectivity checking and VLAN issue.
Hands on experience with managing and deploying Windows servers (2008, 2008 R2)

technical support engineer

Troubleshooting Hardware/Networking/OS related queries of global customers over phone.
This also involves working in different time zones, providing remote solutions to problems
Probe problems and explain the solution in such a way that non-technical users understand.
Deal with basic operations on Active Directory to manager user accounts.
Few of the operations supported are MS Outlook, SAP, Arcot VPN Client, Account ,Management and software installations.
Provide technical support to clients (Advertisers, Publishers, AdNetwork etc)
Provide training to the clients
Provide implementation support to the clients
Handle client escalations
Write code for custom Ad Tags for the clients

sr. technical support engineer

Working with Established Brand like Secureye. ENTER
Cameras troubleshooting issue arise from installation and support team by creating the same environment as of customers.
Troubleshooting of local as well as remote network to make the device online on cloud, DDNS and Static IP to be accessed from anywhere by configuring routers.
Configuration of devices on different CMS on different platform (MAC & Windows).
Camera related issues PTZ camera, IP camera, NVR, Network Keyboard etc. related support to customers on calls or using remote desktop.
Testing of Mobile apps and CMS for windows PC.
Providing support & training to the branches regarding new products & services.
Provided assistance with installation, configuration, management and troubleshooting of VMware’s Enterprise Suite of Products such as VMware vCloud Director, VMware vCloud Connector, VMware vCenter Chargeback, VMware vShield, vCenter and ESX/ ESXi
Technical support for all VMware Virtual Center Components like Converter, Snapshot Manager, vMotion/Migrations, High-Availability, DRS, EVC, Update Manager, VMware Consolidated Backup, and VMware Data Recovery (VDR)
Handling business escalations from support teams across the globe
Assisting in consolidation of physical to virtual environment by working in liaison with the field teams
Taking part in consultation calls with VMware consultants and customers for new installations, pre upgrade/post upgrade scenarios
Work as a technical backend for the pre-sales team to provide solutions and to run successful proof of concepts
Collaborating with the engineering team and VMware partners like EMC, Dell, HP and Equallogic to provide faster resolution to customers

technical support engineer (l2) Job Skills

For an technical support engineer (l2) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Troubleshooting
Quality Assurance
Database Management
Project Management
Computer Literacy
Technical Writing
System Administration
Software Development
Operating Systems
Programming
Cloud Computing
Web Technologies
Mobile Technologies
Virtualization
Data Structures
Network Protocols.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Time Management
Problem Solving
Decision Making
Critical Thinking
Adaptability
Organization
Public Speaking
Negotiation
Conflict Resolution
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Strategic Thinking
Emotional Intelligence
Flexibility
Reliability
Professionalism
Customer Service
Presentation
Written Communication
Social Media
Supervisory
Risk Management
Documentation
Financial Management
Visualization
Business Acumen
Process Improvement
Relationship Management.

How to Improve Your technical support engineer (l2) Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Brad Parker

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your technical support engineer (l2) Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Derek Quinn

Develp and implement proceduers for sytem maintanence and troublshooting
Assit in the develpment and implemention of new systems and technologes
Respond to customeer inquieries and provide technichal support
Mointor system performance and provide system maintanence and upgrades
Monitor system security and ensure complience with security policies
Diagnose and reslove softwear and hardwear related issues.
Crate and maintin technical documentations
Troubleshoot technical issues and provide technicall assistence
Monitor system performace and provide system maintenence and upgrates

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

technical support engineer (l2) Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an technical support engineer (l2) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

I am a highly motivated Technical Support Engineer with 5 years of experience in Information Technology (IT). I am excited to submit my application for the Chief Technical Support Engineer position at Amazon, where I believe my skills and expertise would be an excellent fit.

Growing up, I always had a fascination with Software Development. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Chief Technical Support Engineer role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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L2 production support engineer resume.

6 + years of experience in System Analysis, Design and Development, Production Support, Maintenance
Areas of expertise skills in databases Oracle, Sybase, DB2, UDB; Operating Systems Unix, Confidential, Linux, Windows; mobile OS Android, IOS; Version control tools GitHub, Subversion, CVS; Incident management tools Remedy, ServiceNow, HPSM; Application Servers Weblogic & Websphere; Other tools SOUP UI, Buildforge, Confidential ; Monitoring Tools Splunk, Sitescope, CloudWatch; programming language’s Java, .net & J2EE design patterns; Process Change management, Identity and Access Management, Sailpoint, InfoSec Audits, Incident Management.
Extensive experience in Installation, Configuration, and Migration, Trouble - Shooting and Maintenance of Splunk Apache Web Server on different UNIX flavors like Linux
Worked on Security solutions (SIEM) that enable organizations to detect, respond and prevent these threats by providing valuable context and visual insights to help you make faster and smarter security decisions.
Experience with Splunk Searching and Reporting modules, Knowledge Objects, Administration, Dashboards, Clustering and Forwarder Management.
Extensive experience in Incident, Problem and IT Change management. 8+ years' experience in UNIX, Shell Scripting, Cobol and PLSQL programming
Have good experience in Level 2 Production Support of Financial suite applications. Subject Matter Expert in Client data on boarding. Strong exposure to financial domain, Investment banking, Reference data strategies, domain knowledge of Client data on boarding, client reviews and KYC concepts.
Proactively monitored Application Processes, Identified enhancements, root cause analysis for a bug and development requirements. Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, Coding, Unit-Testing, Integration testing, System testing, User acceptance testing
An Excellent Team Player with good problem solving approach having strong communication, leadership skills and ability to work in a time-constrained and team-oriented environment.
Proficient in data loading/extraction using SQL*Loader and utilities and tools. Extensively involved in SQL tuning, debugging and fixing the codes/scripts.
Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities.
Strong Experience working on Oracle Identity Access Manager, Sailpoint, CyberArk Identity Manger, Tivoli Access Manager, Unix Both local and VAS (Vintela Authentication Services), AD Active Directory, Access Recertification and SoD (Segregation of duties both human and system- application id access).
Extensive experience on Info Security Policies and process through enterprise level.
Extensively worked on creating the Confidential scripts and scheduling the Confidential jobs
Extensively worked as a Level2, Level3 Production Support Engineer to support 50+ financial applications in Fannie Mae & Freddie Mac.
Provided 24/7 on-call support for production, strong team player, good analytical skills.
Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise.
Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions.

PROFESSIONAL EXPERIENCE:

L2 Production Support Engineer

Confidential, Stamford, CT

Responsibilities:

Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Experienced in data analysis for solving customer issues.
Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
Providing the end user communication for critical issues like service delays/disruption with ETAs. Daily system and application health checks are performed to ensure the smooth running of the application. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs.
Discuss with users and prioritize the issues (tickets) or enhancement for quarterly application releases. Provide support during User Acceptance Testing to Development team. Providing Weekly and Monthly incident trend reports to client manager and other dev managers
Conducting weekly incident/problem management calls with development team. Engaged in PRC calls with development team to track the status of the release. Release of the components to the production system after high level verification
Communicate workarounds to be followed to L1 and L2 till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes through calls.
Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams.
Providing release management support as a primary release manager for contact center center and voice technology, tracking projects from entry into the release through deployment.
Evaluate overall risk of project to the release as a whole, evaluate and cross reference application impact to uncover any unexpected overlaps with other process and encourage communication between projects and stakeholders.
Verify there is agreement between the line of business and testers that all items are ready to deploy.
Collect, validate and publish deployment tasks for my area prior to deployment activity.
Monitor the deployment to report any issues that may occur due the deployment.
Provide daily operational support to end-users for administration access, profiles, and passwords, resulting in a satisfied internal customer base.
Assist in enforcing company security policies and procedures, ensuring we met state and federal guidelines
Collaborated with IAM team for IMS integration with Access Central automating and centralizing new hire, termination, transfer process between Centeno and Health Net line of business
Participate in planning of migration of Lotus Notes to Outlook
Conduct technical training for Service Desk resulting in a more efficient triage and support of issues
Provide new hire documentation and training for managers and above of the new processes with the integration of IMS to Access Central.
Provide training on how to hire and manage Vendor Staff - Contingent Worker records within Workday.
Collaborated with project management team and HR team with the migration of Health Net legacy HR System to Centene's HR system,
Ensure the safety of information systems assets and protect systems from unauthorized access
Apply best practice techniques in troubleshooting, testing, and quality assurance
Provide technical expertise while actively participating in projects including requirements gathering, implementation, development, testing, and deployment.
Assist with data integration
Provide training and supporting documentation for end users
Research products, methods, or tools, that may assist in enhancing work activity
Experience working with ServiceNow, Remedy and Heat for Incident tracking/ticketing systems

Environment: Java, Confidential, J2EE, Oracle 9i, Oracle Forms, Splunk, Identity Access Management, SailPoint, Sitescope, Cloud Watch, AWS, PLSQL, Dimensions, UNIX Shell scripting, plsql Developer, Sybase, SQL server, Mainframe, Informatica, Business Objects, Documentum Citrix, HP-UNIX, Windows XP

Splunk Production Support Analyst

Confidential, Pittsburgh, PA

Installation and configuration of Splunk product at different environments.
Configured Splunk Searching and Reporting modules, Knowledge Objects, Administration, Add-On's, Dashboards, Clustering and Forwarder Management.
Designing and maintaining production-quality Splunk dashboards.
Developed Splunk Dashboards, searches and reporting to support various internal clients in Security, IT Operations and Application Development.
Splunk Enterprise Deployments and enabled continuous integration on as part of configuration management.
Configured and developed complex dashboards and reports on Splunk.
Involved in Installation, Administration and Configuration of Splunk Enterprise and integration with local legacy systems
Splunk DB Connect 2.0 in search head cluster environments of Oracle
Experience with Splunk UI/GUI development and operations roles.
Expertise in creating and customizing Splunk applications, searches and dashboards as desired by IT teams and business
Analyzed security based events, risks and reporting instances.
Drive complex deployments of Splunk dashboards and reports while working side by side with technical teams to solve their integration issues.
Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy & Universal forwarder, and License model.
Good Understanding of configuration files, precedence and daily work exposure to Props.conf, transforms.conf, inputs.conf, outputs.conf and Setting up a forwarder information based on requirement.
Maintained Splunk Environment with multiple indexers; managed and configured settings.
Improved search performance by configuring to search heads for all Indexes in production.
Developed Splunk queries and dashboards targeted at understanding application performance and capacity analysis.
Worked for getting data in managing Splunk apps.
Assisted internal users of Splunk in designing and maintaining production-quality dashboards.
Splunk DB Connect 2.0 in search head cluster environments of Oracle.
Installation and implementation of several kind of visualizations to Splunk dashboards.
Continuous monitored of the alerts received through emails to check if all the application servers and web servers are up.
Knowledge on Parsing, Indexing, Searching concepts Hot, Warm, Cold, Frozen bucketing.
Assisted in various projects related to Bay Dynamics and CASB and ingested Splunk into their environment.
Conducted surveillance on various phishing emails and created alerts from future spam.
Worked as part of Cyber Security Incident Response team to check on malware virus and threat emails. Developed Splunk Search Processing Language (SPL) queries, created Reports, Alerts and Dashboards and customized them. Implemented Dynamic drilldowns that provide greater flexibility to the end user.
Managed Indexer Clusters including security, hot and cold bucket management and retention policies.
Setup and configuration of search head cluster with three search head nodes and managing the search head cluster with deployer.
Independently identified opportunities to improve operational and other performance for Security, IT Operations and other clients.
Responsible for documenting the current architectural configurations and detailed data flow and Troubleshooting Guides for application support.
Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes.
Various types of charts, alerts settings, app creations, user and role access permissions.
Creating and Managing Apps, Create user, role and Permissions to Knowledge objects.
Managing indexes and cluster indexes, Splunk web framework, data model and pivot tables.
Hands on development experience in customizing Splunk dashboards, visualizations, configurations, reports and search capabilities using customized Splunk queries.
Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model.
Good experience in Splunk, WLST, Shell scripting to automate and monitor the environment routine tasks.

Environment: Splunk 6.x, Splunk DB Connect and other modules, Oracle WebLogic 9.x/10.x, Tomcat 5.x/6.x, Oracle 9i/10g, Solaris 10, LINUX, Sun ONE Directory Server 6, Sun One Web Server 6.0, Apache 2.x, Python

Production Support Analyst (SME)

Team management from onsite and offshore
Incident, problem and change management process to make team followed the guidelines
Cross track co-ordination and P1/P2 support
Application System Monitoring, Performance monitoring, DB monitoring and acknowledge escalations within defined SLA. (LAE Console, Splunk and Elastic servers)
Experience in web based Application monitoring tools & reporting
Providing Quick solutions for critical service and high business impact incidents
Application SME on migrating entire project from Oracel to MongoDB
Troubleshoot, diagnose, and escalate customer issues as needed
Monitor & assign backlog incidents to team level2 and Level3
Escalation call backs from Theater ledas from Level1
Support and debug saas subscriptions (initial, Change, Renewal, Cancel)
Work closely with War room for prioritizing the normalization issues
Support change management for any infra changes and test Prod system availability
Track ownership for Incident, problem, Change management
Troubleshooting and CA for open PBI's, Monthly call with Engineering team for PBI prioritizations
Review and deliver the quarterly /monthly metrics within given SLA
Documenting re occurring issues and their solutions and provide solutions for feature occurrence
Strictly following ITIL standards for Incident and Problem management and adhere the entire Team
Developing internal tools, utility to avoid major time spent in cross flow
Train/gain knowledge of internal tools and diagnostic methods specific to new/existing features in Guidewire's product suite.
Support Hardware, SaaS/Onprem Product orders End To End

Environment: Core Java, JSP, JSON, Oracle11g (Sql, Pl Sql), Web Services, Hibernate, Unix shell scripting, Elastic search 0.90.6, Soap UI, Remedy, Kibana, MongoDB, Rally, MongoChef, Rally, Kafka, Spring, SOAP UI

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Production Support Resume Sample

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Work Experience

Define opportunities and develop business cases, success criteria, and support dashboards to effectively monitor and communicate real-time platform stability and functionality
Drive cross-disciplinary teams / vendor relationships to build effective and innovative solutions that generate measurable results; on time and within budget
Partner with key stakeholders to successfully integrate, maintain and leverage the Fraud Management capability of the EFCP Solution
Educate partners about the data, business rule engine and data output functionality in an articulate and compelling way to drive stakeholder buy-in and utilization of the EFCP Solution
Participate in identifying and recommending development/testing solutions/tools in support of project objectives
Work with the architecture group to ensure good architectural design and raise issues as they develop through the project lifecycle in a timely manner
Conduct pre and post implementation activities ensuring project deliverables are met and communicated to Project Management
Application Support - Reviews and approves procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures
Problem Management - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures analyzes patterns and trends
Information Security Management - Ensures that appropriate action is taken to anticipate, investigate and resolve security incidents in systems and services. Ensures that applications and operational support activities comply with EY’s Code of Connection and Information Security policies
Career Gap Analysis
Experience working in a corporate environment
Experience with SQL querying (Oracle/Microsoft SQL)
Improvement oriented mindset
Maintain a proficient knowledge of system development methodologies and system analysis principles and apply learning to business solutions
Work with IT management and the client to ensure effective communication of solutions development requirements, project status and provide timely escalation of issues to ensure project objectives are met
Provide Production Support in terms of incident management: identifying issues, reporting incidents, escalations, troubleshooting, problem resolution in a timely manner, and post implementation reviews
Manage / navigate multiple teams to deliver operational support and project support in alignment with customer needs with transparency to IT Services and customer stakeholders
Manage, negotiate and resolve risks effectively
Leader and team player – sets example for others to follow
Financial Management - Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component and process failures

Professional Skills

Strong troubleshooting skills and experience resolving first level issues is required
Excellent planning, organization and prioritization skills to meet ever changing demand & Support capability
Good interpersonal and communication skills; Good people skills with focus on cross team collaboration
Excellent communications, interpersonal, and, consultative skills, work effectively with clients, vendors, peers, and business/IT management
Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
Demonstrated strong customer service skills in providing information to all levels of the organization and both external & internal constituents
Strong matrix management skills in a global company including influence, conflict resolution and negotiation

How to write Production Support Resume

Production Support role is responsible for analytical, technical, sql, business, customer, basic, interpersonal, database, development, scripting. To write great resume for production support job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Production Support Resume

The section contact information is important in your production support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Production Support Resume

The section work experience is an essential part of your production support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous production support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Production Support resume experience can include:

Having excellent leadership skill, very good in team building, motivating and coaching and ensuring the flawless delivery (Team lead only)
Strong technical and troubleshooting skills in Windows, Unix/PL SQL and scripting
Good problem-solving skills; capable of making disciplined decisions in a timely fashion
Strong working knowledge on Unix, Windows, AIX, Oracle/SQL and skills needed to understand the issues
Strong communication and organizing skills required
An intuitive problem solving ability which leads to solution alternatives that reflect the analysts diverse foundation of knowledge, skills and experiences

Education on a Production Support Resume

Make sure to make education a priority on your production support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Production Support Resume

When listing skills on your production support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical production support skills:

Strong written and oral communication skills Interpersonal skills
Excellent Managerial skills with experience in setting goals, confirming task completion, and enforcing accountability for required tasks
Strong planning and organizational skills, including effective time management
Demonstrate time, priority and stress management skills in a fast paced environment meeting deadlines while maintaining a customer-orientated demeanor
Demonstrated effective leadership, managerial, and strategic planning skills
Strong people management skill with proven experience of managing medium and large teams (20 – 50)

List of Typical Experience For a Production Support Resume

Experience for production support specialist resume.

Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills
Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage
Excellent SQL skills with strong ability to debug
Organizational skills in planning, goal setting, prioritizing project work and
Excellent computer skills with working knowledge of Excel, Word, and Powerpoint products
Good SQL programing skills
Digital experience working with BOTS in a post implementation environment; robotic process automation experience; Blue Prism experience
Experience of SQL, .Net and Unix Skills [5+ years]
Excellent Communication Skills [Business communications]

Experience For Production Support Manager Resume

Excellent PC skills with proficiency in MES, OEE & ERP systems
Strong working knowledge on Unix, Windows, AIX platforms and skills needed to understand the issues
Strong and proven experience with IBM WebSphere, MQ Administration and SSL / TLS 1.1, 1.2
Demonstrate computer skills including Microsoft Office and SAP
Experience with front-end/UI design, Angular, solid skill in HTML, XML, JavaScript, AJAX, CSS
This requires Product Builder skills and this product is owned by CGI 6 – 8 yrs of experienceSearch Jobs US
Good incident and release management skills
Strong communication skills and the ability to communicate complex technical scenarios to non-technical teams

Experience For Production Support Lead Resume

Good communication, interpersonal skills, and customer focus
Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines
Excellent collaboration skills and ability to influence cross functionally
Demonstrated ability to communicate effectively with business and technical colleagues
Strong people management and recruitment skills

Experience For Production Support Coordinator Resume

Strong technical skills (UNIX, SQL, Python)
Prior in depth experience in leading, implementing and supporting large-scale production systems
) Demonstrated experience with any of the following scripting languages
Experience in a support role with evidence of increasing responsibilities over time
Communicate effectively with other database engineering and support organizations within TDA

Experience For Production Support Operator Resume

Communication/problem solving skills with ability to speak with all levels of internal customers (executives, managers, technical, non-technical)
Prior experience with buffer preparation, cell culture clarification, and/or buffer manufacturing
Prior experience working in an ISO 9001, ISO 13485, QSR or GMP compliant environment
TSQL skills that allow for diagnostic and troubleshooting queries
) Demonstrated, professional experience serving on a production support team
Effectively applies problem-solving strategies for quick development of solutions
Implement strong prioritisation and resource forecasting techniques

Experience For ICG Production Support Resume

Continuous improvement techniques and problem solving/analytical skills
Problem solving skills (8D, root cause analysis, process development, etc.)
Strong interpersonal abilities and proven track record working in a collaborative, team environment
Prior experience with running cross team and cross functional services
Prior experience working with the Derivatives or other markets-based business
Effectively perform in a calm and logical manner during high-stress situations and in multi-task environments
Experience and excellent exposure to Investment Operations
Experience in design, development, test, manufacture or validation of diesel fuel engines or diesel fuel injection systems
Effectively communicate at all levels within the organization through written and two-way verbal communication

Experience For Senior Production Support Manager Resume

Years of Experience: Atleast 8 years of total IT experience including Application Support
Experience in banking Technology domain, MNC bank work experience of 5-8years
Utilize lean principles and six sigma methodology to solve problems, and develops these problem solving skills in work teams
Solid experience in L2 production support in Equity Derivatives
Experience in Enterprise production support or At least 3 years of experience in software development teams
Strong and relevant experience in manufacturing
Proven technology experience in SDLC, methodologies and frameworks to support high quality delivery
Mentor frontline teams to more effectively communicate with customers, internal and external suppliers

Experience For Senior Manager, Production Support Resume

Develop Order Managers to effectively manage productivity and end to end order management
Ensure that any deviations are addressed effectively and promptly and in accordance with agreed standards
Good knowledge & experience on using IBM QualityStage
Prior experience beneficial
Experience with DataStage parallel and server experience, preferably 11.x
Works in teams to identify areas for improved efficiencies and applies teamwork skills to accomplish goals
Analytical skills to investigate and drive issues found in UAT activities
Extraordinary focus on organization and documentation skills
Advanced skills in Microsoft Office Suite (e.g., Excel, Word, PowerPoint)

Experience For Senior Production Support Specialist Resume

Able to persuade and negotiate for best outcomes; and possess exceptional communication skills in-person and remotely
Experience with providing international bureau feeds in a rapidly evolving, live environmentVC & fiber experience
One or more of the following technical skills
Familiar with one or more of the following technical skills
Coordinate with OIT Helpdesk to ensure that incident and service requests that have been escalated to tier 3 support are being managed and closed effectively

Experience For Production Support Senior Analyst Resume

Strong experience with C#, ASP.NET, ADO.NET, and Visual Studio (preferably 2010 or later)
Able to communicate effectively verbally and written
Provide technical support as required to effectively identify and analyse issues
Experience working with various tools such as hand tools, air tools, torque wrenches; automotive or other relevant mechanical experience required
Demonstrated experience in the application of Department of the Army Modification Work Order (DAMWO) to include post modification checkout

List of Typical Skills For a Production Support Resume

Skills for production support specialist resume.

Demonstrated strong analytical, organizational, and problem-solving skills
Hands-on experience in incident and problem management with proven good analytical skill
Exceptional organizing, prioritizing and multitasking skills
Excellent Interpersonal skills (written/oral/listening/influencing) and ability to work as part of a team as well as independently
Basic Java skills and a solid understanding of JVM
Strong database skills including SQL
Strong technical troubleshooting skills with the ability to work through a problem to identify its root cause and action

Skills For Production Support Manager Resume

Strong communication and organizing skills as well as possess the analytical ability to independently resolve routine problems
Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
Good analytical skills to understand and value add in End to End solutions for Japan requirements involving Global and Regional applications
Strong problem resolution, decision-making and analytical skills required
Excellent written and verbal communication skills, including the ability to accurately document procedures, scripts, etc
Good time management and problem solving skills.
Proven solid experiences working in Linux/UNIX environment
Demonstrate skills in working with teams to drive problem resolution through the RCCA Process

Skills For Production Support Lead Resume

Strong Excel, Word, and database skills
Strong documentation and research skills
Eexcellent oral and written communication skills
Experience in computer operations, especially mainframe and Automic skills
Strong technical skills on UNIX and Windows and SQL and FIX
Hands-on experience in incident and problem management with good analytical skill
Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and the organization
Strong logical and analytical skills and ability to synthesize information

Skills For Production Support Coordinator Resume

Review priorities regularly with OIT leadership and departments. Understand relative priorities across all departments. Communicate priorities to Staff
Strong teamwork, facilitation, and negotiation skills
Strong time management skills, organization, adaptability, ability to coach and train, and attention to detail
Experience with Middleware skills - Web Sphere Application Server 8.X, Tomcat, Apache Web Server, WSO2
Strong training skills to ensure department staff are trained on all products, processing, and new releases
Excellent listening, leadership and presentation skills
Fluent English, excellent communication skills
Excellent oral and written communication skills with the ability to give and receive feedback in a healthy and constructive way
Team player with strong communication(written and verbal) skills and ability to interact with technical

Skills For Production Support Operator Resume

Highly energetic, good interpersonal and communication skills
Proven customer service and communication skills including business writing
Strong communications skills. Ability to connect with maintenance personnel, production operators and supervisors, and other managers
Team player with good communication skills to motivate improvements and drive the change
Strong computer skills (Excel, Word, Outlook, PI, Kronos)
Good presentation development skills
Troubleshooting and triaging skills to resolve issues

Skills For ICG Production Support Resume

Managing the overseas teams efficiently and effectively
Handling production support tickets effectively in terms of SLA adherence
Being able to work effectively as a team and manages interpersonal relationships
Good knowledge of Informatica, Autosys & Control-M Scheduling; Working experience with and troubleshooting Informatica, Autosys & Control-M Scheduling
Strong planning abilities - demonstrated history of setting milestone dates and then making specific assignments for a team and ensuring their completion
Proven experience of running a front office support team, preferably supporting pricing, eTrading, trade management applications

Skills For Senior Production Support Manager Resume

Apply critical thinking and problem solving skills during the resolution of Production Issues
Excellent understanding of data warehouse concepts and experience implementing data warehouse using DataStage ETL tool
Apply creative thinking and problem-solving skills to solving enterprise application issues
Experience in managing service delivery operations - managing a mix of internal and outsourced staff ensuring good services to stakeholders
Experience in Technology in the Financial Markets Industry, supporting a trading environment and experience with managing a team
Basic office administration skills such as typing, coping, and filing

Skills For Senior Manager, Production Support Resume

Solid understanding of software architecture such as SOA and experience working with the agile software development lifecycle
Skills in junior programming, coding (Java, Phytoon, etc)
Provide coaching and assist with ongoing team development action plans, identify knowledge gaps, processes and skills required for continuous team improvement
Foundation knowledge in Linux/Windows/Networking and scripting skills
Customer service and communication skills including business writing
Added advantage if has prior experience supporting data warehousing applications/Hadoop

Skills For Senior Production Support Specialist Resume

Previous experience with a good understanding of RDBMS / Unix / Large banking application
Strong team player, effective at communicating internationally and used to working closely with remote teams
Excellent trouble shooting processes based on past experiences with resolving complex issues
Experience with Shell Scripting or 1 year of experience with Perl Scripting
Experience with Shell Scripting or 1 year of experience with Pearl Scripting
Normally requires one (1) year of experience in material warehousing, aircraft material and supply handling, or directly related experience
Experience working with Adobe FrameMaker Desktop Publishing software, Version 12 or 15 (or demonstrated plan to learn)

Skills For Production Support Senior Analyst Resume

Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk
Problem solving skills e.g. ability to lead root cause analysis, repair a project in trouble, escalate when project milestones are missed/jeopardized, etc
Good understanding of how enterprise software (.NET / Java) operates, memory management etc
Proven experience with Unix and shell/ Ant scripting and of Splunk
Uphold policies, procedures and standards, acting as a champion to communicate and enforce the policies to effectively manage Risk & Control
Problem solving skills (8D, Root cause analysis, etc.)
Strategic and analytical thinking skills with ability to solve problems and make decisions
Exemplary troubleshooting skills across multiple applications and the ability to vet a problem to resolution
Knowledge of using MS office effectively to drive analysis and business resolutions

List of Typical Responsibilities For a Production Support Resume

Responsibilities for production support specialist resume.

Excellent communication skills in Mandarin
Basic programming and database skills
Leadership and motivation/mentoring skills
Communicate effectively with throughout the organization to initiate or improve process relating to systems and operational interactions
String experience of understanding production issues with finding innovative solutions

Responsibilities For Production Support Manager Resume

Understanding of and/or experience with Computer Aided Design and Manufacturing/Scheduling Software
Labeling of all finished goods and recording all the documenting the necessary requirements
Participating in projects and ensuring support requirements are met prior to production rollout
Managing incidents communications with stakeholders and ensure timing is appropriate and content is clear and effective
Building skill-matrix and people development
Programming exposure--any recent language. Can just be college experience
Managing the analysis and resolution of incidents in an effective and timely manner. Develop and implement appropriate treatment plans
Experience working with the following technologies: IBM Sterling Suite, SQL, Java, RHEL, WindowsOS, Data mapping (EDI, NACHA), Autosys, Tidal, UNIX and Oracle

Responsibilities For Production Support Lead Resume

Experience designing, implementing, and supporting web based applications
Experience in developing and maintaining applications using PowerBuilder and Oracle Database required
Adapt to an ever changing work environment requiring managing multiple tasks at once and sudden changes in priorities due to urgent issues
Experience with Unix (handling files, searching logs, and checking processes)
Working experience in financial institution or vendor house in proving trading solution
With strong finance background/understanding on General Ledger, Balance Sheet reconciliation and regulatory reporting
Strong, thorough knowledge of Microsoft Office Suite, UNIX shell-scripting and writing SQL’s, XML, TOAD, MQ, WAS application deployment

Responsibilities For Production Support Coordinator Resume

Provide for effective associate relations within manufacturing by ensuring that employment practices are fair and consistent
Supervises daily activities for production to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
Experience setting up and operating mechanical assembly equipment and tools
Intermediate proficiency (Basic skill/knowledge, capable of functioning independently) in Standard Operating Procedures or Standard Work
Experience supporting SDLC (Software Delivery Lifecycle) delivering solutions to production
Demonstrated success in resolving system production issues and providing post implementation support
Manage day to day issues such as daily health checks of applications and processes and prioritizing and resolving outages
Good understanding of Start to End manufacture process and supporting activities
Experience supporting and troubleshooting complex web-based applications

Responsibilities For Production Support Operator Resume

Experience implementing large data warehouse/ data mart using DataStage ETL tool
Operates complex systems and equipment for the production of batches/ manufacturing and packaging of products
Prioritize the processing of units needing repair to ensure customer ship dates
Experience working in Windows
Experience working in AIX
Experience working in UNIX
Experience in scripting

Responsibilities For ICG Production Support Resume

Experience in Reporting and Analysis
Experience in supporting Finance applications
Total IT experience including applications support for both open systems & mainframe applications
Experience of successfully facing off to senior business leaders
Help ITG peers in running TOS script to validate new patches or system software’s implemented or upgraded to production. 10%
Experience in getting automation delivered from Team or self
Proven expertise in: Unix Scripting, Java,Net,SQL Server

Responsibilities For Senior Production Support Manager Resume

Strong attention to detail and complex problem solving capabilities
Maintain inventory of Finished Goods for release of scheduled shipments or kitting of next level assembly
Maintain strong relationships with BAML internal support functions ( CTO group, Core Quartz, Networking groups, etc.)
Develop, co-ordinate and promote the effective functioning of problem management activities across PeopleSoft and Hyperion environments
Operate pallet jack, and hand carts using safe operator methods
Exercise independent judgment and to establish and maintain effective working relationships

Responsibilities For Senior Manager, Production Support Resume

Focus on both the customer experience and continuously seeking out of new opportunities to expand customer relationships
Experience managing application support services team
Verifies all items and correctness of orders prior to being shipped
Solid understanding of object oriented design and patterns in .NET
Solid understanding of SOA concept, Web Services/SOAP, and Microsoft WCF
Experience supporting PCI and SOX compliant ITIL based processes

Responsibilities For Senior Production Support Specialist Resume

Monitor for any damaged or ineffective units before filling
Experience as a project manager managing multiple projects simultaneously, preferably in a financial services organization
Demonstrate proficiency in using all aspects of the equipment
Proven track record of successful delivery on schedule and meeting quality requirements
Monitors resolution efforts during high priority incidents and logs key events
Drafts and communicates technical updates during high-priority IT outages and Critical
Experience working IT support for a large company preferably finance company

Responsibilities For Production Support Senior Analyst Resume

Experienced in working in matrixed / cross functional environment
Experience in supporting Production environment
Good Knowledge of Networks and Operating Systems
Print and verify labels prior to issuing them to production floor
Monitor production activities/processes to ensure timely and effective reporting
Hands-on experience in Production Support/Engineering
Experience managing UNIX/Linux/Aix environment
Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc
Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages

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Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., desktop support engineer resume sample.

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your desktop support engineer resume in 2024, show impact or ability to impact the bottom line.

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

Show impact or ability to impact the bottom line - Desktop Support Engineer Resume

Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Computer Support Specialist Resume Sample

It support analyst resume sample.

As a hiring manager who has recruited desktop support engineers at companies like Google, Microsoft, and Apple, I've seen countless resumes over the years. The best resumes for this role are the ones that clearly highlight the candidate's technical skills, problem-solving abilities, and customer service experience. In this article, we'll share some tips on how to create a strong resume that will help you stand out from the competition and land your dream job as a desktop support engineer.

Showcase your technical skills

Hiring managers want to see that you have the technical skills required for the job. Make sure to:

Highlight your proficiency in operating systems like Windows, macOS, and Linux
Mention your experience with hardware troubleshooting and repair
Include any certifications you have, such as CompTIA A+, Network+, or MCSE

Avoid simply listing skills without context. Instead, provide specific examples of how you've used these skills to solve problems, like:

Resolved an average of 50+ helpdesk tickets per week, troubleshooting issues with Windows, macOS, and Linux operating systems

Bullet Point Samples for Desktop Support Engineer

Emphasize your customer service experience

As a desktop support engineer, you'll be interacting with users on a daily basis. Hiring managers want to see that you have strong communication and interpersonal skills. Some things to avoid:

Simply stating "Good communication skills" without any examples
Focusing solely on technical skills and ignoring soft skills

Instead, highlight your customer service experience with specific examples:

Provided technical support to 500+ users, maintaining a 98% customer satisfaction rating
Collaborated with cross-functional teams to resolve complex issues and improve processes, resulting in a 25% reduction in ticket resolution time

Quantify your accomplishments

Whenever possible, use numbers and metrics to quantify your accomplishments. This helps hiring managers understand the impact you've had in your previous roles. For example:

Implemented a new ticketing system that reduced average resolution time by 30% and increased first-call resolution rate from 60% to 85%

Avoid using vague statements like "Improved efficiency" without providing any context or data to back it up.

Tailor your resume to the job description

Every company and role is different, so it's important to tailor your resume to the specific job you're applying for. Some tips:

Use keywords from the job description in your resume
Highlight the skills and experience that are most relevant to the role
Include any industry-specific certifications or training

Avoid using a generic, one-size-fits-all resume that doesn't address the specific requirements of the job. Instead, take the time to customize your resume for each application.

Show your problem-solving skills

Desktop support engineers are often the first line of defense when it comes to troubleshooting technical issues. Hiring managers want to see that you have strong problem-solving skills and can think critically under pressure. Some examples to include:

Resolved a recurring network issue that was causing system downtime, saving the company an estimated $10,000 per month in lost productivity
Developed and implemented a new troubleshooting process that reduced the average time to resolve complex issues by 50%

Avoid simply stating that you have "strong problem-solving skills" without providing any examples to back it up.

Include relevant projects and achievements

In addition to your work experience, include any relevant projects or achievements that showcase your skills and expertise. For example:

Developed and delivered training sessions on new software to 200+ employees, resulting in a 90% adoption rate within the first month
Created a comprehensive knowledge base of common technical issues and solutions, reducing the average time to resolve tickets by 25%

Avoid including irrelevant or outdated projects that don't showcase your current skills and experience. Focus on highlighting your most recent and impressive achievements.

Writing Your Desktop Support Engineer Resume: Section By Section

summary.

A resume summary for a Desktop Support Engineer is optional. It provides an opportunity to highlight your most relevant skills and experience at the top of your resume. If you have many years of experience or are making a career change, a summary can help provide context that may not be obvious from the rest of your resume. However, avoid using an objective statement, as they are outdated and focus on your goals rather than what you can offer an employer.

When writing your summary, focus on your key strengths, skills, and experience that are most relevant to the Desktop Support Engineer role. Avoid repeating information that is already covered in your work experience section. Keep your summary concise, typically no more than 3-4 sentences.

How to write a resume summary if you are applying for a Desktop Support Engineer resume

To learn how to write an effective resume summary for your Desktop Support Engineer resume, or figure out if you need one, please read Desktop Support Engineer Resume Summary Examples , or Desktop Support Engineer Resume Objective Examples .

1. Tailor your summary to the desktop support engineer role

When writing your summary for a desktop support engineer position, it's important to showcase your most relevant technical skills and experience. Review the job description and identify the key requirements and qualifications the employer is looking for.

Avoid generic statements that could apply to any job, like this:

Experienced IT professional with strong communication skills and a track record of success.

Instead, focus on specific skills and experience that are directly relevant to the desktop support engineer role, like this:

Desktop Support Engineer with 5+ years of experience troubleshooting and resolving complex hardware and software issues. Skilled in Windows and Mac OS, Active Directory, and remote desktop support.

2. Quantify your impact and achievements

To make your desktop support engineer summary more impactful, include specific metrics and achievements that demonstrate the value you've brought to previous roles. Quantifying your experience helps employers understand the scope of your responsibilities and the impact you've had.

Here's an example of a summary that effectively quantifies achievements:

Results-driven Desktop Support Engineer with 7+ years of experience managing a 500+ user environment. Implemented a new ticketing system that reduced average resolution time by 30%. Provided training and support for 50+ remote employees during company-wide transition to work-from-home.

When possible, include numbers like the number of users supported, percentage improvements in key metrics, or the number of projects completed.

Experience

When writing the work experience section of your desktop support engineer resume, focus on your most relevant and impressive achievements. Hiring managers want to see how you've applied your technical skills to solve problems, support users, and contribute to the overall success of your previous employers. Use specific examples and metrics to demonstrate your impact.

1. Highlight your technical expertise

Showcase your proficiency in the tools and technologies commonly used by desktop support engineers. Mention the operating systems, hardware, and software you've worked with, such as:

Windows 10, macOS, and Linux distributions
Active Directory, Group Policy, and VMware
Troubleshooting and resolving issues with desktops, laptops, printers, and peripherals

Demonstrating your technical skills helps employers understand the value you can bring to their organization.

2. Use strong, industry-specific action verbs

Begin each bullet point with a powerful action verb that showcases your contributions. Avoid generic phrases like "responsible for" or "tasked with." Instead, use verbs that highlight your problem-solving skills and technical expertise, such as:

Troubleshot and resolved complex hardware and software issues, reducing average ticket resolution time by 25%
Configured and deployed new workstations, ensuring a seamless transition for users
Optimized system performance through regular maintenance and updates, minimizing downtime by 30%

Action Verbs for Desktop Support Engineer

3. Quantify your achievements with metrics

Whenever possible, use numbers and percentages to quantify your accomplishments. This helps hiring managers understand the scope and impact of your work. For example:

Resolved an average of 50+ support tickets per week, consistently exceeding team targets
Implemented a new ticketing system, increasing first-call resolution rates by 20%
Trained 30+ new hires on company policies and technical procedures, ensuring a smooth onboarding process

In contrast, avoid vague statements that lack context, such as:

Handled support tickets daily
Helped improve ticketing system
Participated in new hire training

4. Showcase your career progression

If you've been promoted or taken on additional responsibilities within the same company, make sure to highlight this in your work experience section. This demonstrates your ability to grow and adapt in your role. For example:

Desktop Support Engineer, ABC Company (2018-Present) - Promoted to Lead Desktop Support Engineer in 2020, managing a team of 5 technicians - Implemented a proactive maintenance program, reducing support tickets by 30% and improving overall system stability

Showcasing your career progression helps employers see your potential for growth within their organization.

Education

The education section of your desktop support engineer resume should be concise and highlight your relevant technical knowledge. It's important to list your degrees or certifications that are most applicable to the job you're applying for. Here are some tips to help you craft a strong education section:

1. List your highest degree first

Start with your most recent or highest level of education. If you have a bachelor's degree or higher, list it first. For example:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

If you don't have a degree, you can list relevant coursework or certifications instead.

2. Include relevant coursework

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework. This shows employers that you have the necessary technical skills. For example:

Courses: Computer Networks, Operating Systems, Cybersecurity
Senior Project: Built a secure file sharing system using encryption

Avoid listing basic or introductory courses that don't showcase advanced skills.

3. Showcase your technical certifications

Certifications demonstrate your expertise in specific technologies that are important for desktop support. Some top certifications to include are:

Microsoft Certified Solutions Associate (MCSA)
Apple Certified Support Professional (ACSP)

If you have multiple certifications, consider creating a separate 'Certifications' section to highlight them.

4. Focus on relevance over detail for senior roles

If you're a senior-level desktop support engineer, your education section should be brief. Employers are more interested in your work accomplishments. For example:

B.S. Computer Science, Stanford University

Contrast this with an example of what not to include:

B.S. Computer Science, Stanford University, 1995-1999
Courses: Intro to Programming, Data Structures, Algorithms

The bad example is too detailed and includes outdated, irrelevant information for a senior candidate.

Skills

The skills section is a critical part of your desktop support engineer resume. It's where you showcase your technical abilities and knowledge to potential employers. In this section, we'll break down the key steps to follow when crafting a compelling skills section that will catch the attention of hiring managers and help you land your next job.

1. Highlight relevant technical skills

As a desktop support engineer, you need to demonstrate your proficiency in various technical skills. Focus on including skills that are directly relevant to the job you're applying for. Some essential skills to consider are:

Operating Systems : Windows, macOS, Linux
Hardware : Desktops, laptops, printers, scanners
Networking : TCP/IP, DNS, DHCP, VPN
Troubleshooting : Diagnostic tools, problem-solving

By highlighting these key skills, you'll show employers that you have the technical expertise needed to excel in the role.

2. Categorize your skills

Grouping your skills into categories makes your skills section more organized and easier to read. Consider using categories like:

Operating Systems : Windows 10, macOS, Linux

This structure helps hiring managers quickly identify your areas of expertise and ensures your skills section looks clean and professional.

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can provide valuable context for employers. However, use this technique strategically to avoid overselling or underselling your abilities. Here's an example of how to incorporate proficiency levels:

Windows 10 (Expert) macOS (Proficient) Linux (Beginner) Active Directory (Expert) TCP/IP (Proficient)

Be honest about your skill levels and only include skills you're comfortable working with in a professional setting.

4. Optimize for applicant tracking systems

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords and skills. To increase your chances of passing through these systems, make sure to include relevant keywords from the job description in your skills section. Here's an example of an ATS-friendly skills section:

Windows 10 Active Directory TCP/IP Troubleshooting Help Desk Support

By incorporating these targeted keywords, you'll improve your resume's chances of being seen by a human recruiter.

5. Avoid outdated or irrelevant skills

Including outdated or irrelevant skills in your skills section can do more harm than good. For example:

Windows XP MS-DOS Floppy Disk Installation Soft Skills (Communication, Teamwork)

Instead, focus on current, relevant skills that demonstrate your value as a modern desktop support engineer:

Windows 10 macOS Cloud Computing Cybersecurity

Skills For Desktop Support Engineer Resumes

Here are examples of popular skills from Desktop Support Engineer job descriptions that you can include on your resume.

Technical Support
System Administration
Dynamic Host Configuration Protocol (DHCP)
Desktop Computers
Microsoft Endpoint Configuration Manager
Remote Desktop

Skills Word Cloud For Desktop Support Engineer Resumes

This word cloud highlights the important keywords that appear on Desktop Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Desktop Support Engineer Skills and Keywords to Include On Your Resume

How to use these skills?

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Desktop Support Resume Guide & Examples for 2022

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Desktop Support Engineer Resumes

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Production Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the production support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
Work on ITIL concepts like (Incident management, Change management and Problem management)
Incident management and problem management, join Bridge lines ,provide timely updates ,troubleshooting production issues, vendor engagement
Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
Work with our sustainment team to organize, plan, manage and execute new releases
Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes
Provide documentation and make technical presentations to management
Strong partnership Development, Account Managers and Production Support Team
Analyze monitor calibration reports and workstation logs to identify and solve calibration errors
Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity
Provides support to customer/user inquiries or concerns regarding our products or services
Assist with the installation of desktop computer systems, including complex setups that include several monitors, computers, zero clients, and peripherals for a single user
May provide after hours on-call production support
Creation of current state of system flow that will be used as an artifact for future development and troubleshooting
Co-ordinate offshore development and manage day to day activities
Perform functional and performance testing of solutions
Research and evaluate current and upcoming technologies and frameworks
Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks
Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
Ensure that all facets of the Operations Command Center are executed by approved procedural documentation
Perform code migration to the production environment
Lead projects with the aim of improving product quality and production profitability
Demonstrable knowledge of ITIL or Service Management; Cloud implementations (AWS/Softlayer); APM tools
Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals
Adaptability and ability to work under pressure
Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
Implement Devops best practices and document processes to maintain high availability detailed notes for audit purposes
Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents
Experience performing electrical engineering design of CCA, EO or RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support
Experience in user interaction in banking support environment. Has good experience working with and taking the lead with other teams in investment banking environment

15 Production Support Engineer resume templates

Production Support Engineer Resume Sample

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Provide comprehensive technical knowledge to productions from show start-up to post-production
Provide oversight to ensure that appropriate connectivity to The Walt Disney Studios is established (e.g. Dailies, digital review and/or scene and shot collaboration of VFX elements, etc.)
Collaborate effectively with other Technology teams (i.e. Disney EIT, Systems Engineering, Software Engineering, Technical Services & Support, Post Production Engineering) to ensure the shows are adequately supported leveraging the skills and technical solutions established by the Studio technology teams (e.g., network and storage services, workflow automation, etc.)
Provide knowledge and advice of any specialized network acceleration and global network data transport applications that can leverage these technologies to the unique demands of each show
Knowledge of non-linear editing type systems, and advise on any new technologies that may be of use for production, creative and editorial staff
Help provide workflow processes as needed throughout the production process from camera test through principle photography and final delivery to mastering/DI providers (e.g., camera capture of RAW data, on-set data storage and back-up sub-systems; data transmission to vendors and Studio functions, etc.)
Participate in the design and support of both physical and digital workflow processes and procedures on a show by show basis. Assist other parts of technology in the overall design of these systems, as well as oversee efforts to implement; encourage adherence to these workflows
Oversee the initial canvassing, qualification and technical evaluation of on-location production facilities domestically and internationally and encapsulate this information into a “production readiness document” assist in determining the show’s readiness to embrace digital production methodologies
Closely align, with all Technical Support teams (i.e. TSE’s) that configure, deploy and support any desktop systems and servers embedded within key Motion Picture Production departments
Serve as Primary PSE technical liaison with 3rd party technical services providers, when necessary. This includes managing day-to-day service delivery, Service-Level-Agreements (SLAs) on a per show basis, resource management and escalation policies, and all operation procedures and processes
Help define the actual production pipeline supporting the methodologies
Participate in Purchase Order processing when necessary
Extensive experience in providing all aspects of technical production support, both in-the-field and in a Studio setting
Minimum 6-15 years experience in show technical support or front-end user support, with knowledge preferably in a live-action, visual effects, or animation production setting
Knowledge of how shows are supported both on-set and in a Studio setting
A complete, thorough knowledge of Macintosh architectures, servers, desktop and laptop support paradigms, including peripheral devices (iPads, iPhones, etc.)
Full and complete experience in the installation, configuration and maintenance of computers and associated servers, and other related equipment, devices, and systems, in a motion picture production setting
Must have a complete knowledge of Linux/Unix, Windows and Mac
Knowledge and understanding of Script-based tools
Extensive knowledge of Systems hardware (e.g., firewalls, uninterruptible power supplies, miscellaneous servers, and disk and tape libraries)
Knowledge of non-linear editorial systems
Extensive knowledge of local and networked file systems (e.g. NFS, DFS, NTFS)
Extensive knowledge of data transport tools (e.q. Signiant, Aspera), including how to debug problems
Ability to support High-Availability systems
Expert knowledge of operating system administration (e.g., Windows, Unix, and Linux), with the ability to configure desktop systems from “shrink-wrap” to the client’s desk
Extensive, expert knowledge of large-scale clustered storage technologies (e.q. Isilon)
Experience supporting a multi-tiered file system
Knowledge of data compression and data integrity tools
Knowledge of different types of cameras systems (Sony, ARRI, RED, Canon, etc…)
Extensive knowledge with data storage technologies (e.g. NAS, SAN, Clustered, Tape)
Extensive knowledge with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix)
Knowledge of security protocols and practices
Extensive experience with Entertainment Industry supply-chain methodologies
Excellent customer-service orientation and understanding of the nuances of production support in-the-field
Able to multitask in a highly complex, diverse, production environment
Able to quickly prioritize decisions given incomplete and conflicting knowledge
Ability to assist in prioritization across a team of PSE’s
A thorough working knowledge of Digital Review systems (i.e. Pix, 5htKind, etc. and other digital tool kits) required
Must be able to configure all laptop/desktop systems from “bare bones/shrink wrap”, to a fully configured system

Production Support Engineer Resume Examples & Samples

Technical Skills: An advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages. Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required. Candidate should have a working knowledge of some Web technologies, partially java web applications
Engineering: Preform upgrades, enhancements and onboarding of web technologies including Apache, Jboss and Squid
Problem Determination/Resolution: Evaluates situations and effectively recommends and/or implements solutions in an accurate and timely basis using both good technical and business judgment
Flexibility: Is able to multitask, maintain composure in high-stress / high-visibility situations and change priorities as needed to accommodate a very dynamic business support model
Communications: Can engage in clear and concise communications both verbally and in writing. Effectively interacts in a cooperative and pleasant manner with colleagues
Shift Work: Is willing to work a rotating schedule that will include second shift, weekends and holidays, and alternate (Tues-Sat or Sun-Thurs) schedules as required depending upon coverage scenarios required by the global team
Project Management and Analysis: Is able to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers). Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’ / applications’ design to understand and improve the operating quality of production environments
Ideally a four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering
Exposure to (or strong interest in) Agile Methodologies
Prior working experience in financial services is preferred but not essential

Post Production Support Engineer Resume Examples & Samples

Managing projects and prioritizing workflow for media personnel, problem solving technical and operational challenges and file management of media assets
Assessing of applied technologies while researching new technologies for post
Determine and document workflow policies and procedures, tape digitizing, and other post related duties
Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
Shift Work: Is willing to work a rotating schedule depending upon coverage scenarios required by the global team
A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
Agile Methodologies and at least 1-2 years prior working experience in financial services is preferred
Technical Skills: An understanding of the Unix operating system, as well as programming languages such as PERL, Java, SQL, and
Shell scripting languages
Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required
Represent Design Engineering in Production Factory
Respond to, own & resolve engineering related production issues
Coordinate with design engineers as well as members of other teams (production, manufacturing, quality, supply chain, etc.) to address factory issues
Provide technical leadership for production changes, trials and deviations
Plan and conduct tests & analyses
Recognize, champion and implement cost reductions, product & process improvements
Communicate relevant factory status & lessons learned back to the broader design team
Work with NOC and Operations Engineering in identifying and correlating production problems seen with programmatic services and applications the team supports. These problems come in as support tickets and are of a timely sensitive nature
Communicate clearly back to the relevant parties when an issue arrives
Identify the work needed to fix the issue and either fix or work with other developers and QA to get the issue resolved
Excellent communicator and self-starter
Enthusiasm for open source technologies
Provide support for the Sony Network Entertainment Platform
Investigate, troubleshoot, and triage complex production software/application/service issues and misuse
Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution
Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level
Create/maintain comprehensive support and process documentation
Interface with international Sony groups and external parties to provide application support
Fulfill business support service requests (troubleshooting, log reviews, etc.)
Systems, applications, and performance monitoring
Utility/tools development to improve support processes
BA/BS in Computer Science or related technical field or equivalent practical experience
Customer service mentality - calm, customer-oriented communication
Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python)
Experience troubleshooting complex systems and applications on *nix platforms
Experience supporting web applications in Java, Tomcat and LAMP stacks
Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk
Experience in 24×7 production operations and participate in a periodic on-call rotation
Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue
Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis
Self-starter and able to work with limited supervision
MS degree in computer science and/or 6 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects
SQL and/or MySQL experience
Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive
Good understanding of software development processes
Understanding of PCI DSS Environments and Security
Strong troubleshooting and QA skills

Production Support Engineer Software Support Resume Examples & Samples

Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues. Identify critical problems that occur on a regular basis and design/implement scalable, long term solutions
Generate reports and analyze data to ensure quality and measurability to drive performance gains across aforementioned systems and toolsets, including the ownership of bug fixes, monitoring refinements, and code design/implementation across various platforms
Partner with on/offshore business and engineering groups to manage and streamline daily support tickets – track, analyze, and manage them to closure
Driving performance gains across applicable aforementioned tools and systems. This will include the ownership of bug fixes and monitoring refinements, as well as influencing code design and implementation across various platforms
Assisting in the implementation and release of new features including documentation design and operational oversight of systems
Building and continually refining monitoring tools and reporting strategies as it relates to operational software platforms and operations
Participate in off-hours on-call support rotation and as a subject-matter escalation point for off-hours incident resolution
Experience with OO programming (PHP/Java/C/C++/C#), MySQL and SQL
Experience with the following technologies a plus: Git/SVN, Hive, Python, Zabbix, RabbitMQ, Jenkins
Experience working in an Agile-based environment
Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed
Support Autodesk enterprise growth and ensure stability through maintenance activities on Tibco and other Enterprise Applications
Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
Work with open source tools, create API, rich dashboards and implement proactive monitoring
Support the technology associated with Russell's daily operations in a timely manner to manage risk and ensure a reliable, scalable, production environment
Ensure internal data integrity which includes daily global pricing, security master and many forms of trade data; also provide timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production; responsible for approving changes to the Russell production environment, practicing changes in a lower environment and ensuring all changes and processes are properly documented
Support oversight to ensure that Russell systems are fully supported 24/7: this includes managing the primary application and infrastructure monitoring platform and configuring new checks when needed
Determine technology support needs and assess availability of resources: this includes attending and participating in project meetings, participating in sprint stand-ups with the project team(s) and engaging any additional resources in a proactive manner
Coordinate technology efforts with Corporate IT and the business units; this position is heavily involved in any core infrastructure or software changes to ensure they are performed in the most risk-free manner possible
Bachelor's degree required, in Management Information Systems or related is preferred
2 years of experience with Microsoft SQL Server Querying
2 years of experience with Windows Server Administration (IIS/Windows Services)
2 years of experience with Help desk and/or deskside support
Microsoft PowerShell or other Scripting language
Experience in a 24/7 environment possibly including On-Call responsibilities
Strong documentation skills (knowledge base)
Strong interpersonal, oral and written communication and collaboration skills
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to manage time and effort effectively across concurrent/competing priorities
Demonstrated commitment to proactive, ongoing, self-directed education in subject matter area
Effectively collaborate with peer group to innovate and implement solutions that meet group objectives
Managing incidents and requests related to the support of the applications within the Go To Market area of Russell
Managing the release and change management processes within the Go To Market function
Managing on-call responsibilities on a rotation basis within the support team
College Degree in Computer Science, Management Information Systems or Finance
Experience supporting the Sitecore application
Experience working in a DevOps role/organization
Experience working on a service/help desk or within a similar, client facing, role
Experience working on IT related projects
Experience working within SQL or similar Database technologies
Experience supporting a 24/7 environment
High level of communication
Proven problem solving skills around technical issues
Supporting the technology associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. An ASM is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
Ensuring internal data integrity which includes daily global pricing, security master and many forms of trade data. Also providing timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
Supporting oversight to ensure that Russell systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems
Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact
Managing internal batch processes and data integrity, including pricing, security master, and trade data
Determining technology support needs and assessing availability of resources
Coordinating technology efforts with Corporate IT and the business units
Providing support to business units in trouble shooting data issues and reaching resolution
Partial responsibility for vendor relationship management, including managing release cycles
Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell
Experience working in a DevOps role/organization preferred
Bachelor’s degree required (Computer Science, MIS or Finance.)
2-4 years experience in the investment management business preferred
2-4 years experience in/on IT related projects
Understanding of software development process, change management, and project management
Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell is a plus
Experience supporting a 24/7 environment is a plus
Knowledge of audit processes and procedures
Ability to troubleshoot and resolve data related issues
Strong analytical and business problem solving skills
Ability to multi-task and handle interruptions
Ability to apply technology to practical business solutions
Assertive, self-motivated and self-directed
Ability to contract and negotiate with vendors, internal and external

IT Production Support Engineer Resume Examples & Samples

Support, maintain and improve the production IT systems
Assist and advise users to get the most out of the systems
Highest educational level and grade for Maths and English Language
Elegibility status to live and work in Australia
Availability / notice period from current position
Customer service and communication skills and experience
Extensive knowledge of UNIX-like operating systems (e.g. Linux and FreeBSD)
Excellent written and oral communication skills with the ability to effectively communicate highly-technical concepts in lay terms
Excellent ability to process and concisely share relevant information in a timely fashion
Ability to prioritize, respond to, report on and complete multiple, simultaneous requests
Ability to work on occasional evenings and weekends
Ability to work under or behind desks and in server rooms
Ability to lift and manipulate objects weighing up to 35 lbs
Linux/Unix command-line experience
Demonstrable experience of supporting Futures and Options across multiple asset classes
Understanding of how systems/components work together (i.e. OS, applications, network, database)
Familiarity with TCP/UDP and ability to troubleshoot issues by analyzing tcpdump/pcap/wireshark files
Must have experience with the FIX protocol along with trading platforms including market data and order entry
Java and middleware technology understanding
Proficient in Microsoft Office, advanced abilities with Excel
Hadoop knowledge a plus
Shell Programming, Python, R, SQL, or VBA a plus
Experience in Windows Server & SQL Server technologies
Comfortable with Networking (i.e. firewall, proxy, IPSEC), Active Directory, & Digital Certificate management (i.e. SSL)
Knowledge in Attunity Repliweb, Python, Oracle, and Geneos ITRS are a plus
Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions
Knowledge in global custody functions a plus
Exposure to Back and Front Office Operations in investment banking environment
Ability to identify risks and mitigation
Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same. Provide necessary examples to the team for efficiency improvements
Skills to proactively identify cross functional or technical issues
Ability to suggest and implement ideas for enhancing the customer experience and implementing best practices for cost saving
Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Communicates with line of business and management the overall status and health of the application
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Assesses initial severity, gather impacts, creates tickets, engages necessary support teams, and escalates as necessary to ensure timely restoration
Participate in DR and Resiliency
5+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) out of which 3 years preferably in financial services industry
Candidate must have experience working as L2 application support team member
Able to Support users on complex technical issues, data issues, problems related to supported app
Must be a self-starter, motivated, innovative, capable of providing technical solutions
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
Hands-on experience in Incident and problem management
Understanding in depth the business processes supported by the system

Associate Production Support Engineer Resume Examples & Samples

Serve as front-line support for diagnosing problems with users desktop environment, including hardware and connectivity issues
Identify and communicate patterns of problems
Assist with monitor standards and display evaluations/demos
Evaluate and test desktop components, including zero clients, KVM's, Cintiqs, vertical mice, etc
Assist with special projects, such as annual monitor survey
Typically assigned to more complex platform systems
Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
Creates job set-ups
Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
Trouble –shoots and restores service to multiple applications, Networks and system using industry accepted techniques and procedures
May design, code, benchmark test, debug and document programs
Applications generally involve utility programs, job control language, macros, subroutines and other control modules
Performs impact analysis to output data processing based on user and client requirements
Analyzes documentation supporting changes in a complex production environment
Will communicate status of operations to allow for immediate response to service disruptions
Serves as an escalation point for more complex issues
Performs additional job duties as required
Provide second level product technical support as point of escalation for our Operations team
Plan, document and deploy financial software applications to our ASP on Windows and Unix/Linux based systems
Collaborate with development and software testing teams throughout the release process
Manage production hardware and software resources including coordinating maintenance and outages with infrastructure group
Team members currently each spend one week a month on call to help with off-hour emergencies and maintenance activities
BE (Bachelor of Engineer in IT/ Computers/ Electronics *)
MCA (Master in Computer Application)
Fresh Graduate / Less then a years experience
Basic understanding of Windows/Unix Scripting
Ability to write basic SQL queries
Excellent problem-solving/troubleshooting skills, fast learner
Basic understanding of Java
Database experience a plus – Oracle/MSSQL
Ability to self-manage your own projects
Experience or interest in Finance a plus
2+ years of experience with Microsoft SQL Server and querying and extracting transform load (ETL)
2+ years of experience with Microsoft Access, database querying and analysis, import and export, and conversion
1+ years of experience with Microsoft Windows Server System Administration in a production environment
1+ years of experience with developing reports, including Crystal Reports, Microsoft Access, or similar reporting experience
1+ years of experience with Microsoft Internet Information Services
1+ years of experience with Tier 2 technical support
1+ years of experience with Microsoft Office Excel, pivot tables, and data analysis
Microsoft Windows Server Platform Certification, including MCSA, MCSE, or MCP
DoD 8570 IAT Level I Certification
Around 7-12 years experience senior resource with expertise on application development and production support
Primary Technology skills needed are c#, ASP.net, Web API, WCF, SQL DB, Web services, TFS
Take ownership of production environment
Manage bugs fixes, enhancements and features
Manage production issue escalations from Level 2 support team
Perform ongoing maintenance and change management
Use troubleshooting skills to investigate and identify root causes of reported severity 0 and severity 1 & 2 issues
Propose solutions to remediate issues and work with other team members to implement fixes
Identify and propose processes to eliminate recurring production support issues
Provide 24/7 on-call rotational support
Responsible for delivering metrics as per defined SLA and workload analysis
Manage volume drivers to ensure high production availability
Performs the role of Production Support for First Data platforms
Involved in requirements gathering, impact analysis, high level estimates, incident management, implementation, daily production review, release meetings, problem management and production implementation support
Creates change request records, implementation strategy and plans
Owns work plans for projects
Resource assignment for project work request
Resolves client queries, production problems and incidents
Provide responses, artefacts and supporting documents for RFP (Request for Proposal) for major & complex projects
Ensures incident records are resolved within required SLAs/OLAs and that the quality of work is to customer specifications and expectations
Ensures incident records, escalated out of the department, are tracked through to resolution and that those resolutions are well documented for future reference
Be available for after hours on call duties on a rotating roster and also after hours onsite work for project implementation and system or application outages where required
Server support experience: task monitoring, job scheduling, basic troubleshooting
Exposure to web applications
Exposure to application servers: WebSphere, Tomcat
Shell/Perl Scripting
Public key/Certificate/SSH crypto knowledge
Java exposure: heap dumps,stack trace
Unix/Linux/Windows server experience
SQL/database concept
Understanding of network
Dynamic individual with a can-do attitude
Perform tier-1 production support including triaging the user requests, providing on-hands, online and telephonic support to users during laboratory business hours
Escalate the production issues to QA and Development teams appropriately
Provide documentation on production support procedures and policies
Monitor production support and identify technical and procedural improvements
Develop a high level of expertise on the software applications and any corresponding physical infrastructure
Participate in production support review meetings with stakeholders and recommend changes for existing procedures and workflows
Good understanding of software development environments
Perform test case writing and testing for production hot fixes
BA/BS in computer science, biotechnology or any engineering stream, or any equivalent work experience
Research or Diagnostic Laboratory experience is a strong plus
Work experience with any software bug tracking tools
Superior communication and customer service skills
Compensation
Competitive salary, commensurate with experience, and a benefits package that includes: Medical, Dental, Life and Disability insurance, 401(k) plan, bonus plan, paid vacation and holidays
Troubleshooting hardware and process issues down to CCA and component levels
Resolution of issues on production lines and in testing (including suppliers)
Performing analog and digital circuit analysis and characterizing and modeling electrical signals of electronics subsystems in simulation
Identifying and instantiating circuit card and subassembly design updates
Minimum 2 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Knowledge of RF, analog, digital, and/or mixed signal circuit design and analysis
Experience in Root-Cause Corrective Action investigations
Knowledge and experience proposing and implementing Engineering Change Notices
Experience in resolving production issues with suppliers and sub-tier suppliers
Experience in applying Statistical Process Control (SPC) methods in achieving production yield improvements
Knowledge of printed circuit board fabrication and circuit card assembly processes and related industry specifications
Experience with any of the following tools: Mentor Graphics DxDesigner, PSPICE, System Vision, MATLAB, MathCad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS)
Leadership of small technical teams, including technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
Familiarity with missile communication transceivers and data links, inertial measurement units (IMU) and Global Positioning System (GPS) receiver subsystems
Experience with subsystems integration and test
Experience with test equipment, test automation scripting, test conduction, sensor control
Experience with post test flight analysis
Test problem investigation experience
Lead electrical engineering activities performing integration, test and debug activities on complex circuit card assemblies
Minimum 6 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Leadership of small technical or cross-functional teams including; technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices

Principle RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Novel packaging techniques to achieve minimum cost, size and weight
Leading the integration and testing of Complex RF subsystems
Please Note: This position can be a salary grade level E05 (Principal Electrical Engineer) or E06 (Sr. Principal Electrical Engineer), based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
Minimum 8 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
Experience performing integration and testing of RF component, RF Seeker/Sensor, and/or RF electrical subsystem
Experience performing electrical engineering design of CCA, RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support

Senior RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Minimum 4 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment

RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

RF Seekers: design, manufacture and test
Familiarity with RF Seeker components including antennas, transmitters, receivers, and transceivers
Performing subsystem RF analyses
Characterizing and modeling RF signals of RF components and subsystems in simulation
Experience with any of the following tools: High Frequency Structure Simulator (HFSS), Advanced Design System (ADS), SystemVue, SystemVision
Monitor and Troubleshoot Concur-owned application issues
Windows AD management
Ready to work in challenging environment and should quickly adjust to the change
Working on research and development to trouble shoot daily app issues and maintain the SLA’s/OLA’s
Host various meetings with stakeholders as required
Creating and hosting Global P1 Incidents
Find and recommend fixes in application code bases
Communicate with management and stakeholders
Working on maintenance, deployments, alerts, releases
Working on documentation
Perform production acceptance, including placing software into production and managing the build process
Suggest and Improve build processes and methodologies
Other functions as required in the performance of Concur daily business requirements
Co-curricular activities

SQL Production Support Engineer Resume Examples & Samples

Provide exceptional support to internal teams in regards to any system issues that have been escalated to the Production Engineer Team in accordance to Service Level Agreements
Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
Serve as a liaison between the Development team, QA team, DBA’s and Professional Services
Conducting training sessions for internal teams and clients/partners via web and in person
Participate on special projects and teams when required
Develop documentation when required
Take part in meetings with clients’ technical personnel as required
Document the resolution of all production incidents
Open service requests (SRs), research issues, and see to potential break-fix/ bugs
Provide tuning/performance/management of environments, provide monitoring, and review reports for environment sizing, proactive monitoring, and memory usage
Address operational efficiencies, including ongoing work to address operational issues, and set up reports, jobs, backups, and load balancers
Provide asset management, including the inventory of all servers, which apps are running on which server, and the current version of both software (application) and the server OS
Coordinate underlying OS issues, interacting/communicating with the DSC team for upgrades, patches, network issues, virtual machine requests, and more
Provision physical/virtual machines, make requests, provide specifications, test the set-up, and carry out other tasks
Provide operational upgrades to resources, including disk, RAM, and server monitoring
Set up and test new releases/capabilities, setting up sandbox environments to do so
Support application releases (IQ/OQ process documentation) and provide communication and coordination of the application management schedule/release management process
Serve as a key resource for the setup of demos, including environments, access, data needs, resources, timelines, and more
Play a role in integrated testing needs, those testing activities that require interaction between at least three applications (source, target, and middleware); you will also coordinate tasks across multiple environments and support deployment across platforms

Non Production Support Engineer Resume Examples & Samples

Define the overall Non Production Support strategy
Interface with Global Development leads with respect to testing and supporting their applications
Assist Global test environment management and ownership of test data ensuring support of test efforts and schedules
Oversee global deployment of new software releases when necessary
Own global communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
Bachelors Degree in MIS, Computer Science or related discipline
Equity business knowledge – Cash, Prime, Derivatives
Knowledge of UNIX / LINUX shell; basic SQL; and Scripting language Perl or Python is mandatory
Ability to multi-task effectively
Solid understanding of release management methodology, processes and procedures
Strong ability to lead process enhancement activities for development, training, metrics and assurance
Monitor the production errors and report/fix them before impacting clients and maintain client satisfaction
Work on deployments, monitor vendor changes that impact CONCUR products, communicate information to respective teams for resolution with research data
Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
Coordinate with Application Development Team to successfully deploy software releases in Production environments
Meet the assigned goals and KPI’s, Maintain the Maturity Model process to achieve the set targets and record knowledge base documents
Work on automating manual process and learn new products and provide support as per organizations need
Provide 24×7 operational support on holidays and weekends
Bachelor’s degree/BE/B-Tech or relevant
Strong Knowledge on SQL/Oracle databases
Experience in production support filed with ITIL concepts
Quality service and support
Ensure a high availability to support and advice our users
Management of production issues and requests
Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity
Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter
Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users
Ensure an accurate and complete tracking of the activity
Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...)
Perform daily checks and apply recovery and troubleshooting procedures strictly
Ensure an accurate and clear communication to users and partners
Coordination and communication
Escalate issues and other topics to the right team when needed
Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS)
Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…)
Ensure a good follow-up and understanding of the new features and functionalities
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Become an expert in all facets of the Fieldglass’ proprietary services procurement application
Demonstrate an ability to be productive with minimal supervision, have a focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or clients’ business processes
The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An independent sense of motivation to continuously improve themselves and the environment
An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
Operating systems: Solaris, Linux, Windows
Scripting languages: Unix Shell, Perl, Python
SQL (Intermediate level: multi-table joins, grouping results, etc...)
Grid computing and batch management
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
First point of contact for business requests and reported impact
Monitoring and alerting of critical trading system environments
Release implementation and post-release testing
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
Troubleshooting of complex systems issues
Proactive identification and resolution of problem hotspots
Development of tools and driving efficiency/stability improvements
Accurate tracking of support effort to enable effective management reporting
Enforcement of change management policy

Junior Production Support Engineer Resume Examples & Samples

Troubleshooting data-production system and application problems
Investigating issues and root cause analysis, resolution of issues
Basic database administration, periodic application administration tasks
Documenting system functionality, configuration and maintenance tasks
Software application deployment and training to technical operators/users
Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory

Ngpf HPC Production Support Engineer Resume Examples & Samples

Work with operations on producability changes
Assist the IPT to process engineering changes for producability
Align manufacturing process capability to design/blueprint requirements
Ensure raw material is ordered and delivered on time
Ensure manufacturing starts on time using demonstrated lead-times
Review process capability data from suppliers
Identify any risks and put plans together to ensure delivery is met
Process improvement of manufacturing processes
10+ years engineering or manufacturing experience. Operations, producability, delivery and engineering background is a plus. Effective project management, communication and presentation skills required

EE Production Support Engineer Resume Examples & Samples

Troubleshooting systems or CCAs that fail electrical or environmental test, and entering instructions for repair to the shop’s manufacturing control system
Investigating root cause and corrective action for test failures
Generating change requests for production hardware
Participating or leading teams tasked with improvement of test yields or test cycle time reduction
Supporting efforts aimed at reducing engineering support costs
Seek out and address problems
Perform duties with minimal supervision but under factory guidance for priorities
Manage priorities and actions in a rapidly changing environment
Efficiently determine failure causes and address high failure problems
Professional-level skill in the use of computers for office tasks, research, documentation, and presentations
Success with challenging engineering projects, including effective communication of project results in written reports and presentations
Experience and skill with EE lab equipment such as multimeters, signal sources, oscilloscopes, spectrum analyzers, and logic analyzers
Ability to plan and undertake root cause investigations and determinations
Ability to participate in or lead teams
Experience with designing or supporting production of electro-optical systems or CCAs
Experience working in a Raytheon factory environment
Skill in negotiating team solutions to problems
Ability to plan and undertake method improvements
Experience with programming Microsoft Excel or Microsoft Access applications
Programming skills in languages such as C++ and Java
Familiarity with EO products
Experience reading drawings
Experience reading specification documents
Experience and skill with data collection and analysis tools such as LabVIEW, MATLAB, MathCAD, or Mathematica
Experience and skill with EE design tools such as Mentor Graphics or Cadence
Experience and skill with EE simulation and analysis tools such as PSpice, Agilent ADS, Ansoft HFSS, Sonnet, or Zeland IE3D

Bidm Production Support Engineer Resume Examples & Samples

Supports applications, revising, updating and providing documentation as required
Researches, prepares detailed specifications, defines, designs, develops, tests, debugs, installs, and modifies computer software in various platforms in a complex and integrated systems environment
Provides technical assistance to staff including interpretation of specifications
Researches new developments in hardware and software. Maintains currency in techniques and tools enabling system proficiencies and performance improvements
Performs systems integration testing and user acceptance testing as required by software development lifecycle
Performs other duties as assigned or requested
Bachelor's Degree BS in IS, Computer Science or a related field
3-5 years information technology experience
Ability to analyze, develop and implement complex programming solutions
Documenting technical design and business requirements
Work effectively alone and in a team environment with quality and timely results
Continuously monitor the platform for operational excellence elements for process improvements
Create SQL queries and understand SQL scripts
Parse, analyze, and understand system log files
Customer Service orientation with the ability to effectively interact with users of all levels
Able to proactively address system issues that have potential impact for the corporation
Strong research, analytical, and troubleshooting skills
Support after hours coverage/escalation
Perform production deployments of software and DB changes
Knowledgeable of all operational and maintenance
3-5 yrs. Professional technical management of Microsoft Server products
BA Degree in Computer Science or related field or equivalent experience
3+ years of professional experience with Windows Server (2008-2012) in a highly-available environment
3+ years of experience hosting .NET on IIS through version 8.5 in a highly-available configuration. (bonus points for SaaS experience!)
Experience with Linux platforms in a highly-available environment
Experience with public cloud operations (AWS/Azure/RackSpace)
Experience working with VMWare or similar private virtualization platforms
Experience with TLS and certificates
Programming/scripting expertise
Experience with configuration management and automation technologies
Experience with configuration and management of systems monitoring and management systems
General knowledge networking fundamentals including diagnostics with Windows/Linux tools
General knowledge of firewalls, switches and load balancers
General knowledge of SQL server with the ability to formulate queries as required
This position is eligible for the Employee Referral Bonus Program
Linux experience ideally in an Enterprise environment using RedHat or similar
Ability to read SQL Queries
2+ years of Application Support
Experience with File Transfers, interface and connectivity issues are advantageous
Basic Windows 2008 Server

EU Non Production Support Engineer Resume Examples & Samples

Interface with Global Development leads, from AVP to Managing Directors, with respect to testing and supporting their applications
Assist defining consistent global detailed daily procedures to assist with the completion of all required tasks
Set up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
Oversee troubleshooting of problems and either solve or serve as point of escalation
3+ yrs experience with environment support
The person must possess wide and deep technology knowledge. Experienced in using Enterprise Service Bus, SOA, classic ASP, and middle-wares such as Tibco RV or Solace etc
Part of Non Prod Support team at Prague
Own and drive environment improvement initiatives and setup processes to interface with global NPS teams and other stakeholders for follow the sun global support
Assist in setting up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
8+ yrs experience with environment support
Ability to manage small team
Learn the High Voltage Battery System to effectively represent the interests of the design team when interacting with all stakeholders involved in manufacturing (Manufacturing Engineering, Production, NPI, Quality, Supply Chain, etc.)
Provide nuanced engineering judgment and guidance to the factory on questions of design intent – refining engineering specifications when needed for update and/out ambiguity reduction
Respond to, own & resolve engineering related production issues including, but not limited to
BS in Mechanical Engineering with exceptional command of engineering fundamentals and strong engineering intuition
Proactive, self-starter with the ability to thrive in a fast paced environment with rapidly shifting priorities
Hands-on problem solving skills – experience doing so in a manufacturing environment is a plus
Excellent communication and interpersonal skills including an innate ability to recognize the needs of the various stakeholders involved
Strong organization and documentation skills including correspondence & reports
Experience with any or all of the following is a plus
Monitor process and quality ensuring a continuous flow. Uses technical training to make improvements in the process utilizing constant communication, involving team members and all production support disciplines
Eliminate equipment downtime by tracking problems to their root cause and correcting them
Make control modifications as needed to production equipment in assigned area
Adapt new products to existing or new production equipment
Act as a team floater. Maintain own certification and competence on all tasks required of the team
Assigns off line tasks such as attendance, line schedule, data entry, supplies etc
Accountable for the team's achievement of goals concerning quality and productivity
Facilitate assignment of off-line tasks such as attendance, line schedule, data entry, supplies etc
You are ridiculously reliable and able to work onsite in Boston every day
You have deep knowledge of networking topology and protocols
Your background includes supporting a Linux environment, including shell scripting
You have experience conducting and documenting Disaster Recovery tests, strategies and procedures
You have verifiable experience with hardware/software configuration and installation
You have thick enough skin to maintain your composure through a crisis situation and relay information about the incident to the CTO, President of Capital Markets and other SVP’s that will need information about what happened and what was done to prevent it from happening again
Assessing and troubleshooting an incident and providing a workaround
Works closely with development, infrastructure and other technology teams to quickly troubleshoot, triage and resolve issues
Follow all standard operating procedures consistently
Assuring the highest levels of availability for all monitored applications and products including general site availability and response time
Adhering to and following policies and procedures outline in the Operational Level Agreement (OLA)
Escalating incident to support areas and IT management based on thresholds set in the OLA. Monitoring the progress of escalated incidents
Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution
Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident
Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages
Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift
Working with partners to resolve issues
Bachelor’s Degree (or equivalent experience)
3-5 yrs of experience in an Support/Operations role
Basic knowledge of Microsoft technologies (Server 2003,2008,2012, IIS 6.0/7.5, MSMQ)
Working knowledge of Linux, network protocols, Monitoring Tools, Nagios, Ticketing System
Basic networking knowledge
Detail and process oriented
Excellent presentation and communications skills
Must be available to work on weekends
Effectively document problems and their resolutions
Assist other Disney Technical staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers
Follow the agreed change control process for all planned technology changes making sure that all work is documented and any changes updated on the relevant wiring/ cable schedules, workflow drawings and project documentation
Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle
Alternatively educated to A level standard with a demonstrable track record in broadcast support
They will be technically competent across a wide range of broadcast related areas
Ideally working in the TV industry with a major broadcaster or post production facility and will have worked previously in a post production support role

Senior Saas Production Support Engineer Resume Examples & Samples

Using our defect tracking system, work with Guidewire customers to understand any issues they report
Work with our development group members in a collaborative, team oriented fashion to isolate, diagnose, and resolve customer issues in a timely fashion and meeting service level agreements (SLAs)
Manage critical customer issues and facilitate communication between customers and R&D Engineering/Professional Services
Use our sophisticated and industry leading configuration tools to resolve customer change requests
Manage all hosting provider activities, including network and system changes, upgrades, patching, trouble shooting, change management, and configuration
Attend periodic customer meetings
Use source control tools such as SVN to manage deployments of code to production
Support client through testing of upgrades and enhancements from UAT to Production
Manage deployments according to best practices including installing (post-release) maintenance pack bundles and hot-fixes
5-8 years of experience with direct customer interaction supporting Internet-based applications in Production environments
Ability to work collaboratively with Product Development, Professional Services teams and members of SaaS Operations to solve customer problems
Possess computer programming or software application coding skills (Java programming experience is preferred)
Experience with Rich Internet Technologies (HTML5 , AJAX or Flash)
Experience with Jira, SVN, Maven, Nagios, Cloud technologies and Virtual Machines is a plus
Experience with Agile/Scrum development is a plus
Bachelor Degree in Computer Science or equivalent
Reports directly to the Digital Banking Level 2 Support Manager
Performs production support, troubleshooting and maintenance (defect resolution)
Maintain multiple local environments for debugging systems
Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
Develop data repair scripts to address urgent client issues
Work with the Implementations and Delivery Teams on defect resolution and solution delivery
As an active member of the development community, utilize and promote best practices
Develop new technical skills and learn industry knowledge
Participate in process improvement efforts
Developing web applications using Ajax
GIT, Subversion
Developing banking and financial applications
Working professionally with customers
Agile Development Methodology
Works closely with software engineering, production engineering and other technology teams to quickly troubleshoot, triage and resolve issues
Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel upon issue resolution
Assist Engineering teams to improve application stability with the development and implementation of application monitors and alerts
Bachelor’s Degree with 3 years of experience
Experience with ITIL practices, specifically relating to Incident and Problem management
Working knowledge of Application servers (e.g. Jboss, Tomcat)
Working knowledge of scripting languages (e.g. Bash, Python)
Support technical solutions and alternatives to meet business requirements in adherence with MasterCard standards, processes and best practices
Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market
Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates
Perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager support schedule. Select appropriate technical frameworks and solution delivery methodology. Adapt to the technical artifact templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place. Maintain solution and technology road maps
Collaborate with Vendor Resources for Support of Products
Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to MasterCard staff. Provide technical training to the other team members
Follow and promote Quality Assurance and Quality Control processes in the department. Actively look for opportunities to enhance standards and improve process efficiency. Mentor and guide other team members during all phases of the SDLC. Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs through out the SDLC including Requirements Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards

Senior Application Production Support Engineer Resume Examples & Samples

Configuration, optimization and integration of data governance tools
Support of development, test, and production environments with responsibility for uptime and overall system performance
Support of the Data Governance tools suite running in Linux environments
Coordination of downtime with the application support team and perform upgrades and install patches and hot fixes
Data governance tools user account management
Ensuring developer/user compliance with environment strategy including devising monitoring methodologies and/or processes
Data quality reporting job configuration & administration

Fal Addc Ag Production Support Engineer Resume Examples & Samples

Represent TAODT in those forums requested to contribute; e.g. Program Meetings, development groups via MFTs, etc
Coordinate with the different GBP the development of VSM and implementations of actions to achieve the AG2 goals
Coordinate the MFT associated with TIP (Tactical Improvement Plan) and develop as Production representative some of the actions
Coordinate and supervise the Housekeeping and FOD politics
Manage a multifunctional team with different departments and partners
Actuate as Focal point for Equipment’s NFF improvement
Run some of the projects related to TAKT40
Support the Boom functional Test phase as expert in boom
Run activities in AG2 associated with new tech developments (Future Factory, Digitalization…)
Contributes to Production excellence by managing and leading the Production tools (lean, Quest, etc.)
In the aircrafts with pending’s works, manage the final closure of them and also the relation with AG customer
At least 5-10 years of experience in a related area

Principal RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

Failure analysis / root cause determination and corrective action implementation
Please Note: This position can be a salary grade level Principal Electrical Engineer or Sr. Principal Electrical Engineer based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
Ability to trade cost, performance, and packaging approaches for RF seekers
Knowledgeable in the RF hardware lifecycle from requirements definition and architecture development through integration and verification, and production support
Technical writing and formal presentation experience
Experience in applying SPC methods in achieving production yield improvements
FRACAS processes
Shift engineer supporting post production operations
Accurately communicate via internal ticketing system
Perform maintenance of post-production systems
Monitor platform systems and be responsible the technical escalation process
Available for out of hours work when required
Adopting best practice with regard to broadcast / editing technologies
Work alongside Media Managers and Editors
Work alongside the Broadcast Projects Team to help deliver major projects
Ability to adapt with changing technologies
Experience as an Post Production Engineer or Edit Assistant preferred
Own the end to end delivery of key features and functions for major system enhancements
Design and develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget
Ensure code is easily maintainable and tracked in version control system
Participate in architectural decisions and product roadmapping
Research, create and evaluate technical solution alternatives for the business needs
Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application appropriate frameworks and provide recommendations to Management. Perform PoCs (Proof of Concept) and help Department in the selection of Technology. Proactively create and maintain solution and technology road maps
Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs throughout the SDLC including Requirements Review, Architecture Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards. Support collection and reporting of project and software metrics. Actively look for opportunities to enhance standards and improve process efficiency
Support small project test plans
Develop, document, and implement minor repair and rework procedures
Prove-out and implement new tools, fixtures, and assembly aids used in the manufacturing process
Generate work instructions and other process documentation
Provide engineering recommendations for process improvements. Analyze and implement those shown to yield positive results
Adhere to project schedule; communicating to Engineering any risks to project execution and recommendations
Engineering degree – ME, EE, MET, MfgE
Production/Operations Engineering experience
Knowledge and experience with equipment operation - electronics assembly and mechanical assembly processes
Four or more years of production process support experience
Ability to work off-shifts and weekends when necessary
Strong communication skills and ability to work with diverse workforce
7+ years of progressive experience as a Senior Software Development and Production Support Engineer or in a related occupation
Analysis and development using various database systems such as SQL Server and Mongo DB. Expert level knowledge of relational databases is mandatory
Very good understanding of Operating Systems (Linux (Unix) and Windows)
Understanding of basic networking concepts (e.g. TCP/IP, http, DNS, Application Servers and their function)
Experience in one or more scripting languages (e.g. Power Shell, Perl, Shell Scripts)
Using standardized XML messaging systems including REST and SOAP
Troubleshooting performance issues, web applications, Windows services, and MVC applications in C# and .NET and Java
Strong knowledge of .net Framework (Required) and Java (Desired) with flexibility to learn new technologies
Source formats including XML, XSL, and XSLT
Performing ETL operations using ETL tools such as SSIS and SSRS
Implementing object-oriented concepts such as Polymorphism, Inheritance, Abstraction and Encapsulation using programming languages C# and Java
Troubleshooting and resolving database issues using SQL Server database
Creating stored procedures, views, functions, and database objects using SQL server database
Communication protocols including http, TCP/IP, and FTP (File Transfer Protocol)
Experience working with Source Code Control - Branching, Merging of Source code using tools e.g. GIT, Perforce, SVN etc
Report fixing/custom report generating
Advanced user configuration options
Support and use of advanced application functions at request of users
A core understanding of the Credit business and product knowledge specifically aimed at the trading of corporate bonds, CDS, Index and Structured Credit trading
Strong research, investigation and evaluation skills, with a structured approach to problem solving
Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of technical and non-technical staff
Ability to work and effectively prioritise in a highly dynamic work environment that includes a global focus
Results oriented and highly flexible, team player
Utilizes extensive technical knowledge and excellent communication skills to ensure projects and tasks are completed on time and lead team members to excellence
Lead and support complex troubleshooting efforts across various technologies and services across a broad spectrum of applications. The issues in scope will typically have impacts at a portfolio or enterprise level
Influence Senior Support engineers to address their technical hurdles and challenges in supporting a broad range of applications
Partner with application development teams to actively understand their development and technology stacks, application architecture, infrastructure requirements and identify the gaps in their implementations
Lead application technology roadmaps, testing and proof of concepts, and solution validation. Participate in system design improvements and performance enhancements
Translate production support non-functional requirements into implementation stories and tasks for development teams
Collaborate with application development teams in order to make design, data and content management decisions as appropriate. May collaborate with Agile Software Architects, Product Owners or teams to scope and estimate costs for Production Support participation
Participate in the Scrum teams, retrospective meetings and sprint planning sessions. Activities in scope would include design reviews, sharing and reviewing relevant non-functional requirements, testing of capabilities etc
Mentor and educate other team members on best practices, approaches, and techniques associated with various development methodologies
Continuously share best practices and improve processes across the various portfolios? teams including the implementation of automation capabilities Ensure efficient use of CI/CD processes and tools with special attention to characteristics like reuse, scalability, resilience and performance of the migration solutions
Experience supporting various SDLC phases (Waterfall or Agile); Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM. DevOps, CI/CD experience
S. Electrical Engineering or Electrical Practical Engineer
Minimum two years of experience in managing manufacturing line or Production floor support
Familiar with Linux OS installations/backup and with Perl scripts
Experience in HW problems diagnostic or in board design
ICT / JTAG designing

Tier Production Support Engineer Resume Examples & Samples

Responsible for the production operations of an enterprise Ecommerce SaaS platform that is
Create internal documentation and Perform knowledge-sharing presentations to tier3 and tier2
At least 5 years of hands-on application support experience in a SaaS or web company, working
Perform operational duties including database backups, application server health, service recycling
Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
Maintain operational documentation, e.g. incident tracking and run books
Produce metric reports including daily production status
Review Client support tickets and requests under service SLAs
Partner with other technical teams to resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal
Provide on-call off hour support and work during non-prime shift hours
2 to 3.5 years’ experience in production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
Knowledge in Actimize solutions is a bonus
Experience with Unix, Linux, Windows, Tomcat, SSH, PGP and basic scripting skills
Experience with SQL Server, Oracle and MySQL
Proficiency with Perl/Windows scripting and regular expressions
Experience with and understanding of complex process and data flow
Ability to effectively and proactively communicate (both written and verbal) to various Actimize groups and Actimize clients on a daily basis
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience working successfully independently and with other team members as well as developers
Ability to multi-task as required and provide rapid support in production
Must be able to provide on-call off hour support and work during non-prime shift hours
Propose solutions with resource and time estimation. Work on system developments
Work on maintenance on the existing systems
3+years of working experience in IT function
Interacts and participates on all P1 Production issue calls and drives the root causes analyses
Ensures all servers/applications are monitored on an on-going basis with alerts including CPU, memory, storage, network and security issues and performance tuning
Monitors the technical team who keep the site up and going 24/7/365
Triages issues reported by various teams
Creates tickets, assigns and manages trouble tickets to the technical team
Tracks progress with both the technical team and the client business teams
Provides regular status updates to the client management team
Ensures the applications are highly available for the business users and eliminate any obstacles or road blocks
Proactively interacts with the project teams and coordinates cross-team collaboration
Coordinates and utilizes the onsite and offshore teams to support multiple applications
Coordinates updates from cross-continental teams
Availability to work late evening/mornings, as the role interacts with various global teams
Experience with/Exposure to FrontEnd Technologies JavaScript, HTML
Experience in working with monitoring tools such as NewRelic, Splunk is required
Experience with eCommerce framework like Oracle ATG a plus
Experience working on BCC, CSC tools is a plus
Experience working Managing, Administrating JIRA required
Bachelor's Degree in C.S. or equivalent
7 + minimum years’ experience required
Excellent communication skills both oral and written
Strong interpersonal skills, including cross-cultural competency
Highly organized and detail-oriented
Coursework and/or experience successfully developing applications/automation for Windows platforms using Microsoft technologies
Excellent debugging skills across a variety of integrated platforms
Strong written and verbal communications, teamwork, and problem-solving skills are necessary
Ability to interact and communicate successfully with business partners and technology teams
Coursework and/or experience developing with Java, C#, .Net, HTML5, JavaScript, PowerShell
Coursework and/or experience developing services – preferably REST services
Self-starter who can grasp difficult concepts and large architectures
Strong estimation skills with ability to provide reasonable estimates
Understanding of the DevOps philosophy and a passion for iterative product improvement
Experience developing hosted client server applications
BS or MS in computer science or related technical field/or equivalent experience
Familiarity with Agile methodologies
Experience with Atlassian suite of products
Experience with ITSM framework and tools, such as Remedy or ServiceNow
Experience with LINQ, Angular, MongoDB
Associates degree required and Bachelor’s preferred in Mechanical, Electrical or Electromechanical field
With Associates degree- 5 years’ experience and with Bachelor’s degree -0-3 years’ experience in production / process maintenance or related technical position
Knowledge of electrical and machine repair
Excellent mechanical and electrical troubleshooting and analytical skills
Material Handling and Machine Automation industry experience preferred
Ability to provide good and timely quality results under pressure
Good analytical, problem solving, interpersonal and communication skills
Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts, Poka Yoke, 8D methodology and DoE is a plus
Preferably familiar with assembly equipment such as die attach, solder, cleaning, wirebond and gel filling
Teamworker with good communication skills to motivate improvements and drive the Change
Highly motivated and able to work independently
Hands on engineer, will work in front of the tool most of the time
Good analytical and problem solving, interpersonal, and communication skills
Demonstrating flexibility in approach and ideas, responds positively and supports changes in procedures, process, technology, responsibility and assignments
Master preferred /Bachelor required (university) degree in Electrical or Electromechanical Engineering - preferably with focus on power electronics and information engineering
5 years’ experience as an electrical test engineer or in the field of Process or Equipment engineering, in a high technology/ high volume manufacturing, preferred semiconductor packaging environment
Measurement, Test equipment and Machine Automation industry experience preferred
Ability to provide good quality results under pressure and in a timely manner
Good analytical and structured problem solving, interpersonal, and communication skills
Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts and 8D methodology is a plus
Good knowledge of electrical and mechanical measurement methods and instruments, power electronics and circuit technology
Database setup and maintanance with good knowledge in SQL programming
Experience in Statistica, LabView and Visual Basic programming is preferred
Knowledge of data protocols and database structures used in industrial production equipment
Assist in Installation/Configuration of Operating Systems and Third Party products that run on the SGI AEGIS-Video™ and SGVideo™ Central Monitoring Systems
Able to test and debug system related problems
Support Customer Migrations
Organize, support and maintain Video Test Lab equipment
Assist in documenting and providing training for all video related projects
Work with Quality Assurance and Development to provide systems support
Perform Quality Assurance on product releases
Good Customer Support Skills
Ability to work with others in a team environment as well as work with the customer
35% Travel Domestically and International
Ability to take Accountability and Responsibility for Onsite projects
SQL Server 2005/2008/2012
Red Hat, Fedora Core 4, Core 6, Core 9, Cent O/S and Ubuntu Linux
Crystal Reports and SQL Server Reporting Services
Lite-Speed and Windows Log Shipping, SQL Clustering, Mirroring and AlwaysOn Replication
HP ProLiant Servers (Blade and Rack-mounted), Cisco Switches, Routers and Firewalls
IP Cellular CDMA Modems
Assist defining the overall Non Production Support strategy
Communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
Cooperate with EqDevOps on the strategic deployment strategy and get involved in the analysis phase and cooperate with EqDevOps and RTB teams in order to come up with the strategic, flexible and automatic deployment toolset to move all of our application estate to cloud
Extend the NPS Portal that was previously built by Prague NPS team to support all environments and all applications and integrate it with the BATHS framework too so that the availability of all the applications in Equities is well known and visible to everyone
Ability to support global QA team
Ensure all operational logs and journals on all events, reported issues, warnings, alerts and alarms are correctly documented, escalated, and executed within applied service levels
Maintains operational documentation, processes, management and diagnostic tools, ensuring that services are maintained at the agreed levels
Ensure compliance in process document creation, reviews, and record evidence of statistical sampling of incident tickets for required audit programs
Ensure that maintenance tasks are completed as per procedural documentation for scheduled BAU tasks and client specific infrastructure
0 – 18 months relevant work experience
Good communication, interpersonal, and analytical skills
Basic knowledge of development and support methodologies / architectures
Basic understanding of various platforms (e.g. Unix, Windows, Linux)
Basic Understanding of SQL and scheduling
Associate’s or Bachelor’s degree preferred
Familiar with different tool sets
File processing to include verifying data quality and identification and communication of file variances and potential issues
Maintain and adhere production schedules to include ad-hoc requests
Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
Able to assist in developing and documenting job related procedures
Strong understanding of various platforms (e.g. Unix, Windows, Linux)
Strong Understanding of SQL and scheduling
Strong understanding of different tool sets
Data Security Standards (e.g. PCI, PII, etc.)
Source Code Control (e.g. CVS, TFX, etc.)
Strong understanding of Operational best practices
Strong time management
Able to manage and/or oversee 3 or less resources
2+ months relevant work experience
Good knowledge of development and support methodologies / architectures
Good understanding of various platforms (e.g. Unix, Windows, Linux)
Good Understanding of SQL and scheduling
Good understanding of different tool sets
Data file transfer (e.g. SFTP, Connect Direct, etc.)
Data Manipulation (e.g. Unix awk, etc.)
Good Understanding of Operational best practices
Detail oriented and ability to multi-task

Lead Production Support Engineer Resume Examples & Samples

Troubleshoot failures and determine best course of action
8+ years relevant work experience
Able to drive the development of job related documentation and procedures
Excellent Understanding of SQL and scheduling
First contact for any testing problem
Provide onsite tier 1 support for tests, test infrastructures and tests setup
Introduction and training of new tests
Conduct test debugging and failure analysis whenever needed
Familiar with Linux OS installations
Attempt to solve as many issues as possible, escalate issues in a timely manner to application and / or infrastructure subject matter experts when appropriate
Work with production support staff (L2 and L3), development and QA regarding issue/resolution
Supporting and monitoring of the firm’s internal systems
Assist with automating processes to achieve efficiency and streamlined support
Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases
Uplift environment management tools to reduce risk and streamline efficiency
Collaboration with other technical support engineers, utilize expertise to help others in order to most quickly facilitate solutions for the customer
Minimum 3+ years of production support experience
Experience with Java, Spring framework, Hibernate, Linux, and SQL technologies
Experience with EmberJS preferred, but if candidate doesn’t possess this skill, he/she should have experience in at least one major javascript UI framework like AngularJS, ReactJS, ExtJS, Backbone etc and willingness to learn EmberJS
Building and debugging java and javascript applications
Strong analytical skills and temperament to resolve complex issues
Able to work in a fast-paced global team
Detail oriented, demonstrating thoroughness and strong ownership of work
Experience in financial services companies will be added advantage
The candidate, will need experience with JCL, IAM/VSAM file management, Mainframe and scheduling (CA7), in addition to Frist Vision experience
Scheme processing and set up skills are a necessity , as are Debit, Credit and ATM processing knowledge Candidate should be able to manage small projects independently, create statistical reporting for batch jobs and operation area that can be used to increase performance whilst reducing incidents
This person will need to work with peers in development team in order to have technical input to new projects and to ensure standards are adhered to
The role will require working on some weekends and on occasions evenings. Candidate will need to be on call at which time could be contacted OOH to support any P1 incidents
Troubleshoots and documents software product defects escalated from various support groups
Assists with the deployment of product hot fixes and other related solutions
Documents solutions for use by support staff
May act as a liaison between various support groups and development
May produce metrics based reporting for reported database problems and environmental concerns
May document product defects for submission to the software development team
May track resolution of product defects and/or system performance problems
Act as regional escalation for all day-to-day issues impacting the plant
Create, drive and manage KPIs and real-time monitoring dashboards to ensure optimal system performance
Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
Ensure quality management of incidents and proactive follow-ups to issues
Engage and collaborate with a diverse set of stakeholders and partners – external vendors, internal application development and support teams, infrastructure teams , and business stakeholders to name a few
Help drive platform evolution – leverage past experience in KDB or similar large scale data capture / analysis tools
Manage the on-boarding of new applications/functions to the platform
Ensure resiliency of the platform through managed DR/SR/HA events. Identify and partner with development staff to eliminate single points of failure in the environment
Collaborate with teams distributed globally, including a 24x5.5 team located in India
Perl/Unix Shell Scripting
SQL skills - Sybase, MS-SQL and Oracle
Monitoring software - Geneos, Splunk, APM
Familiarity with basic networking concepts TCP/ FTP
KDB+ database experience (or similar ‘big data’ analysis tool) a significant plus
Past development roles / skills a significant plus - in particular Python or Java programming
Past experience in Java a plus
Problem solving skills - natural inclination towards problem resolution
Self driven & proactive
Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
Problem solving - Ability to understand complex component/system/service interactions and look for causes and provide solutions
Gain deeper knowledge and expertise in Enterprise Operations and various solutions that we have developed
Work on Host Management Console and Client Job processing in CTE
Implements and maintains enterprise-wide system tools and ensures scalability
Leads the research and evaluation of deeper investigations on client issues
Work on Production and test databases- SQL, MySQL, Oracle
Facilitating the handling of Global P1 issues
Monitor and Troubleshoot various Concur Applications
Work on and administrate Nagios, Zenoss, and Pingdom monitoring tools
Working on maintenance, Deployments, Releases. Restores
Define and develop new innovative ways to work on our processes and find and recommend fixes in application Code bases
Take up challenges in owning various tasks and documentation
Work closely with your peers on product and various teams to integrate your offerings into our products and tech stacks there by facilitating information sharing and cross-pollination of ideas between various departments
Identify problems that can be solved with automation and initiate the process
Influence through expert knowledge and leadership across the broader organization
Bachelor’s Degree in Computer Science, Electronics, Statistics, and Electrical Engineering (BE, BCA, BSc, BCom. or any related technical field plus significant knowledge in the area of IT)
1+ years of relevant industry / academia experience in Enterprise/Support Operations
ITIL certification details if available
Certifications on any IT related topics such as MCSE, CCNA, SQL, is a plus
Confidence building and working in Event Driven Architectures
2) Jira 2 years
3) SQL queries, Scripts 2 years
4) release mgt 2 years
Responsible for production monitoring, triage, code investigations and data updates for all ConnectiveRx applications
Perform initial triage of production incidents to identify code or data issues
Create and test database scripts to correct data anomalies
Identify and develop synthetic monitoring capabilities to identify application issues before external impact occurs
Interface with Application Development Engineers to communicate issues and suggest remediation
Communicate status of production tickets to internal and external stakeholders
Serve as release manager for software deployments
Demonstrated Linux aptitude or experience
Excellent attention-to-detail
Excellent written and verbal communication skills with the ability to effectively communicate highly-technical concepts in lay terms
A desire to work on a collaborative team
Ability to provide the highest-quality customer support from start to finish
Experience supporting various SDLC phases (Waterfall or Agile)
Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM
DevOps, CI/CD experience Working knowledge of revant ticketing system; UNIX command line & UNIX scripting; Window O/S; Autosys job management for scheduling, monitoring & reporting; Oracle/sybase scripting Middleware technologies, JBOSS, Apache Global Load Balancers; Tibco/ESB
Typically assigned to more complex platform systems. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
Creates job set-ups. Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
Trouble shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures
May design, code, benchmark test, debug and document programs. Applications generally involve utility programs, job control language, macros, subroutines and other control modules
Performs impact analysis to output data processing based on user and client requirements. Analyzes documentation supporting changes in a complex production environment
Serves as an escalation point for more complex issues and escalations which involve troubleshooting technical issues and resolving data/configuration issues
Collaborate with multiple internal teams across disparate groups to resolve client support escalations
Collaborate with Product Management and Engineering to review software enhancements and provide design feedback

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L2 Technical Support Engineer Resume Sample
Experience. 09/2015 to Current. L2 Technical Support Engineer Franklin County Public Schools - Frankfort, KY. On top of completing L1 Technical Support Engineer tasks, perform the following: Accountable for escalations and ensuring requests are handled in a timely manner. Ensure timely communication to our customers on important issues.
Level Support Engineer Resume Samples
Provide 2nd Level Support.Monitor incident management queue. Create problem records and perform root cause analysis. Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams. Work closely with the scrum master and peer engineers to plan ...
Application Support Engineer Resume Sample
Senior Application Support Engineer. 01/2016 - PRESENT. Boston, MA. Provide Level 1 and 2 support (24x7) of Scottrade's in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support ...
5 L2 Network Engineer Resume Examples & Guide for 2024
Write a perfect L2 Network Engineer resume with our examples and expert advice. L2 Network Engineer resume template included. ... L2 Network Support Engineer. Dell Technologies. 02/2012-08/2014. Implemented Quality of Service (QoS) policies across the corporate network for prioritizing voice and video traffic, enhancing the quality of VoIP ...
Technical Support Resume Sample & Job Description [20 Tips]
Here's how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Pick the best resume font to use so the hiring manager has an easy time reading it. Use an 11-12pt font size for general text, and 2-4pts larger for section titles.
IT Support Engineer Resume Samples
IT Support Engineer Resume Samples and examples of curated bullet points for your resume to help you get an interview. ... Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution; Provide backup AV support. Handle in-call technical support issues; perform level 2 & 3 ...
technical support engineer
technical support engineer (l2) Cover Letter Example. A cover letter can be a valuable addition to your job application when applying for an technical support engineer (l2) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit ...
Support Engineer Resume Samples
Support Engineer Resume Examples & Samples. Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems. Act as the point of escalation when issues arise and direct them where most appropriate. Liaison between the Vancouver and Sydney IT support teams.
Support Engineer Resume Examples & Samples for 2024
Find the best Support Engineer resume examples to help improve your resume. Each resume is hand-picked from our database of real resumes. Builders. Resume Builder. Create resume in a few steps - done in minutes. ... Provided L2-L3 support, including escalation management on Sun x86, SPARC, Storage and OS;
Technical Support Engineer Resume Examples for 2024
Then, incorporate those elements into your summary. For example, if the job emphasizes experience with certain software or systems, mention your expertise with those specific tools. Technical Support Engineer with 3+ years of experience providing software and hardware support for XYZ Company's enterprise products.
IT Support Engineer Resume Sample
IT Support Engineer. 06/2012 - 07/2017. Philadelphia, PA. Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment. Work with the company's helpdesk on assigned problem/IMAC tickets. Small level project management.
Application Support Engineer Resume Examples for 2024
1. Highlight your technical expertise. As an application support engineer, your technical skills are your greatest asset. Use your work experience section to showcase your expertise in the specific technologies, programming languages, and tools that are most relevant to the job you're applying for.
Technology Lead L2 Server Infra Support Engineer Resume Sample
Montgomery Street, San Francisco, CA 94105 (555) 432-1000 [email protected]. Windows Server and Exchange Administrator Proven Success in Systems Optimization and Strategic IT Solutions Accomplished Windows Server and Exchange Administrator/Architect with more than 10 years of experience managing Windows Servers 2003, 2008, 2012 ...
Application Support Engineer Resume Examples & Samples for 2024
Application Support Engineer Salary. According to online sources, the national median salary for Application Support Engineers is about $77,000. Those on the low end of the spectrum earn an annual salary in the neighborhood of $60,000, while those on the high end of the spectrum can earn $90,000 or more.
Technical Support Engineer Resume Samples
Technical Support Engineer Resume Samples 4.5 (106 votes) for Technical Support Engineer Resume Samples. The Guide To Resume Tailoring. ... Resolve customer issues escalated by Alcatel-Lucent's L1 & L2 support center related to Alcatel-Lucent's IP Networking product range (switch/router/WLAN) with sometimes direct assistance on customer ...
Production Support Engineer Resume Sample
Production Support Engineer. 09/2012 - 09/2017. San Francisco, CA. Responsible for all levels of administration, documentation and support of regional and global migration activities. Involvement in a rota to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 21:00.
L2 Network Engineer Resume Example
Dive into this L2 Network Engineer resume example, linked up using Wozber free resume builder. Explore how you can weave your second-level savvy with job requirements, and set a career path with super-powered network speed! ... Collaborate with L1 Network Support team and provide guidance for complex network issues or outages. Implement and ...
L2 Production Support Engineer Resume
PROFESSIONAL EXPERIENCE: L2 Production Support Engineer. Confidential, Stamford, CT. Responsibilities: Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Experienced in data analysis for solving customer issues.
System Support Engineer Resume Samples
Escalates problems to product L2/ L3 support groups and appropriate management to ensure timely resolution of system or customer issues ... GMD System Support Engineer Resume Examples & Samples. Travel to Huntsville, AL and Vandenberg AFB as required to support test procedures development, work order and open paper reviews and dispositions ...
Production Support Resume Sample
Production Support Assistant. 10/2005 - 02/2009. Philadelphia, PA. Maintain a proficient knowledge of system development methodologies and system analysis principles and apply learning to business solutions. Work with IT management and the client to ensure effective communication of solutions development requirements, project status and provide ...
Desktop Support Engineer Resume Examples for 2024
When writing your summary, focus on your key strengths, skills, and experience that are most relevant to the Desktop Support Engineer role. Avoid repeating information that is already covered in your work experience section. Keep your summary concise, typically no more than 3-4 sentences. Expand.
Production Support Engineer Resume Samples
EE Production Support Engineer Resume Examples & Samples. Troubleshooting systems or CCAs that fail electrical or environmental test, and entering instructions for repair to the shop's manufacturing control system. Investigating root cause and corrective action for test failures. Generating change requests for production hardware.

5 L2 Network Engineer Resume Examples & Guide for 2024

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5 Amazing technical support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

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Production Support Resume Sample

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