servicenow spm resume

A complete guide to ServiceNow Strategic Portfolio Management (SPM)

The pace of modern business can make it difficult to keep track of every programme or project you’ve got going on – let alone whether it’s returning any value. Not to worry, that’s where ServiceNow SPM comes in.

Strategic Portfolio Management (SPM) in ServiceNow is a pivotal toolset for business management, with several unique qualities that set it apart from other tools and processes.

Having started life as a way of maintaining detailed control of IT projects whilst also showing their wider relevance/impact within an organisation, it’s now evolved to be suitable for all types of project management.

Central to its appeal is the holistic viewpoint it provides, making it a powerful enabler for strategic planning and execution of initiatives in line with overarching business goals. In this guide, we go into the details of what SPM is and how it can enhance your business.

What is strategic portfolio management?

ServiceNow SPM is a toolset that helps organisations to manage all pieces of work from the creation of ideas to project execution by providing a clear record of an entire project, all in one place. It also shows how each project feeds into other areas of the business, such as budgets and strategic goals.

For example, a project might begin with crowdsourcing ideas from any person within the organisation, all of which can be recorded with SPM. Those ideas can then be quantified alongside criteria such as demand, risk, their impact on the organisation, the effort involved and the timescales needed to make them happen.

You can use SPM for large projects or to initiate smaller-scale actions in other areas of ServiceNow (like IT changes), but either way, it feeds into an agile, trackable system to give you a detailed understanding of what's happening and why.

Why ITBM is now strategic portfolio management

What we now call SPM used to be referred to as IT Business Management (ITBM). As the original name suggests, it tended to focus on the management of IT projects and activities.

However, in reality, the system can be used to manage any demand or initiative, ranging from software to facilities management or project management (if you're refurbishing your office, for example).

In short, SPM can be used for anything that involves bringing together planning, spending, strategy and resources, or dealing with the demand pipeline in any vertical or business unit within an organisation.

As the toolset moved beyond just IT, a new name was needed to reflect the versatility of the product.

Strategic portfolio management vs. adaptive project management (APM)?

SPM and APM are two approaches in project and portfolio management that differ in their focus, scope, timeline, decision-making criteria and governance structures.

SPM, as the name implies, is concerned with aligning your project portfolio with your strategic objectives. It’s the longer-term view, potentially spanning years of various projects to ensure maximum alignment and value.

In contrast, APM focuses on the day-to-day management of individual projects with a focus on flexibility and adaptability. It’s a more iterative approach that acknowledges that circumstances can, and likely will, change.

APM decisions are short to medium-term considerations and governance is less organisational and more about quick decision making at the project level.

Both approaches complement each other and play a key role in effectively managing your projects and wider portfolio. SPM ensures that your organisation’s overall strategy guides project selection and prioritisation, whilst APM ensures that individual projects can adapt to changing conditions and deliver successful outcomes.

Why is strategic portfolio management important?

SPM is important for helping businesses decide what actions and investments they're going to make by creating a clear, qualified business case for them, and then providing an infrastructure to keep each project on track.

Many businesses come up with lots of great initiatives, and it's easy to put them into place without realising any real value. Organisations mustn't just choose great ideas, but choose the right ones for them - that might be the one they can afford, that aligns with their wider goals, and that doesn't clash with other initiatives or duplicate them.

Strategic portfolio management is important for managing individual projects, but crucially it makes sure that they don't exist in a silo away from the rest of the business. It gives you a picture of how it aligns with departments, business units, strategies, goals and budgets, preventing you from duplicating work or wasting money.

Who is it aimed at?

While SPM is principally the responsibility of the senior management team, helping them to meet business goals and objectives by qualifying and managing individual projects, its flexibility means it's also suitable for other team members, such as analysts. Everyone from the C-suite to individual contributors can benefit from the system.

For example, senior managers might be primarily concerned with the overall budget of a project, but project managers can focus on the details of allocating their expenses against that budget. Those working on the project day-to-day also have transparency over logistical details such as the resources they have available and a full audit trail of tasks.

All these elements are visible within an individual project, but can also roll up into a programme and then into a portfolio of work as needed. As a result, you can report on minute activities at a holistic level.

What are the benefits of strategic portfolio management?

The benefits of SPM are both strategic and practical, summed up in the following three areas:

Accuracy and continuity

The big thing that SPM provides is continuity and, as a result of that, accuracy. By having everything documented in one place there's no need to swivel between tools for record-keeping and reporting, and there's less opportunity for human error.

Strategic alignment

This continuity also creates strategic alignment within the business because senior leadership can set strategies and feed them down to different parts of the organisation. That means that when ideas are being considered and qualified for benefit realisation, they’re aligned with that overarching strategy - everyone in the organisation is on the same page and growing in the same direction.

Keeping track of spending

What many businesses find enormously beneficial on a practical note, is the transparency that SPM provides on spending throughout a project. Enabling teams to keep track of a set budget by using tools such as rate cards for resources and expense lines for CapEx / OpEx costs, means that all all expenses are logged to the project and nothing goes missing.

Get strategic portfolio management support with FlyForm

What are the steps in the strategic portfolio process.

At each stage within SPM, you can report on factors including budgets and status at a project, programme or portfolio level. You can then aggregate information upwards to gain either a granular or holistic understanding of what’s going on at any point. To achieve that structure, the key steps within the strategic portfolio process are as follows:

Idea management

The first step in SPM is idea management, contained in a community-oriented portal where anyone within the organisation can put their suggestion forward.

At this stage, ideas are poorly qualified and in need of categorisation. Everyone can comment, discuss and upvote ideas, before a manager comes in and selects the one they want, updating its status so everyone following it will be notified. At this point, the idea typically turns into a ‘demand’.

Demand qualification and conversion

When an idea becomes a demand, it undergoes greater qualification to understand how much it will cost to implement, which strategies and goals it underpins, how many people will be needed for the job and so forth. This stage is about building a business case for the initiative. A demand is then usually converted into a ‘project’ once it’s qualified.

Project, programme and portfolio management

Once a project has been agreed upon, it’s developed into a fully-fledged piece of deliverable work with a start date, end date and timeline. It includes a breakdown of tasks for people involved, a budget, status reports etc.

A project might also sit within a ‘programme’, which involves two or more projects as part of a wider piece of work. Programmes can then be set within a ‘portfolio’, which might apply to the overarching goals of the organisation, for example.

Functions available at the programme and portfolio level allow the programme and portfolio managers to report holistically on the budget, effort and timelines of all artefacts below them in the stack, allowing up-to-date dashboards to easily be exposed to the C-suite to display organisation-wide management information.

The value of strategic portfolio management software

SPM’s great strength is its powerful contribution to helping businesses reach their strategic goals thanks to a combination of capabilities including automation, data analytics and real-time monitoring. The crux of this is in the connectivity within the software.

Although there are a lot of tools in the market that can help businesses manage work packages, most tend to focus on specific parts of the process rather than the entire workflow.

For example, Microsoft’s Project Management Software can handle individual tasks and projects but won’t automatically roll up strategies and budgets into a wider portfolio of work - it’s very self-contained. Similarly, tools like Sharepoint might allow for crowdsourcing ideas, but won’t integrate them into a workflow like ServiceNow SPM’s idea management will.

You can find examples of software for each element within a project’s workflow, but nothing ties the whole process together better than ServiceNow SPM.

Key capabilities of ServiceNow for strategic portfolio management

There are lots of capabilities within ServiceNow SPM, helping you to scale your business by aligning and delivering business outcomes from a single platform. However, we can distil these capabilities into four key groups:

A unified tie-in for strategies and goals

With SPM, business strategies and goals are tracked through the demand life cycle, both within an individual project and the wider portfolio.

Capabilities that contribute to this include:

• Predictive intelligence
• Demand management
• Innovation management
• Scenario planning

Fully featured financials

Financial planning is an integral part of successful project planning as well as wider company goal setting. With SPM financials are set, tracked and monitored right from the demand stage. They’re then handled using the same process from projects to portfolios, with the capacity to aggregate information from the bottom up.

• Resource management
• Investment funding

A single platform

The ability to handle the whole management process in one place, rather than using multiple tools for resourcing and financial planning makes the process simpler, more effective, accurate and transparent.

• Agile development
• Project portfolio management
• Strategic planning
• Scaled Agile Framework
• Digital portfolio management
• Release management
• Virtual agent

Reporting is a fundamental, but often laborious, process within project management. Companies generating branded status reports will often find that manually putting all the information in one place is time-consuming and error-prone. However, with SPM you can generate accurate reports with the click of a button thanks to a single system of record.

• Performance Analytics
• Process mining

Getting started with SPM

As we have already shown, when we talk about the steps within the SPM process, we usually discuss them chronologically, from ideation upwards. This helps us understand exactly what SPM is and how it works.

However, in reality, companies often have an existing portfolio (or more than one) when it comes to implementing SPM. As a result, it’s more strategically effective to implement SPM from the portfolio down. For example:

• Identify the strategic pillars of your organisation: For example, consider where you want to action change within your business. This is quite a high-level consideration that might impact the entire portfolio.
• Consider strategies and goals that contribute to those pillars : For example, you might want to increase customer satisfaction or reduce the amount you spend on software.
• Link programmes and projects to people within the organisation : Start allocating programmes and projects to the people who can take responsibility for delivering them within the organisation. This is where planning starts to move towards project execution.

How FlyForm can optimise your SPM with ServiceNow

Implementing SPM can be game-changing for organisations focused on growth and improved processes, and Flyform is an experienced team with a proven record implementing it for everyone from SMEs to Government organisations.

Our approach is to work with you as if we were a member of your team rather than an external provider. We set out to understand your portfolio, your business, your goals and how you work, and as a result, we can set SPM up in a way that you and your team will find easy, familiar and effective to use from day one.

Looking to take your organisation to the next level with ServiceNow SPM?

More articles.

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

Generate Your Resume Summary

Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

What is strategic portfolio management?

Strategic portfolio management describes the processes and tools that businesses may use to align available resources to meet strategic goals.

Things to know about SPM

What is a strategic portfolio, what is the difference between strategic portfolio management vs. adaptive project management, who is strategic portfolio management aimed at, what are the benefits of strategic portfolio management, what are the steps in the strategic portfolio process, what are strategic portfolio management components, what are some strategic portfolio management use cases, optimize spm with servicenow.

Time, resources, people, tools, budgets, etc., are all limited. As such, decision makers often must select which projects, products, programs, or initiatives (“investments”) to pursue, and which to abandon. Generally, these decisions are based on several factors, with perhaps the most important being how well these investments align with the organization’s strategic goals. If the initiative in question does not support desired business outcome, then it may be a suitable candidate for elimination. On the other hand, initiatives that align well with strategic objectives should be prioritized.

Strategic portfolio management (SPM) encompasses a range of business capabilities, processes, and technological support aimed at enabling organizations to continually develop portfolios of strategic solutions and options. Used correctly, these options are capable of improving how the organization allocates its finite resources toward enterprise-wide business strategies.

To achieve successful strategic portfolio management, three key attributes must be implemented: portfolio alignment, value-oriented decision-making, and continuous portfolio adaptability. Organizations that excel in all three of these attributes are twice as likely as their competitors to see superior business results from their digital and technology-related investments.

Strategic portfolio management approach drives greater business agility by effectively integrating:

• Adaptive Project Management

Strategy Execution Management

• Business & Enterprise Architecture

Everything that an organization does may be a part of the strategic portfolio. This includes change initiatives aimed at improving how the business interacts with customers, promotes products or services, improves employee productivity, and more.

Together, these components of the strategic portfolio help inform important business decisions about which actions should be pursued to positively impact the company and help it reach its goals.

Strategic Portfolio Management: The thing you’ve been missing

Strategic portfolio management differs from traditional program and project management solutions, in that it is not primarily focused on how the projects, programs, products or initiatives themselves are managed. Instead, the main concern within strategic portfolio management is aligning business strategy with work. This enables decision-makers to plan, deliver, and track value across different methodologies and structures. In other words, it’s designed to ensure that the right activities are being completed to further business goals to align the organization.

With this in mind, businesses may enjoy several valuable advantages from effective strategic portfolio management. These benefits include the following:

Faster time to market

Improved response time to disruptions, better alignment between strategy and execution, improved efficiency, cohesion of multiple disciplines, increased agility, improved speed overall, big-picture focus, ability to realize expected business value from digital initiatives.

Once the strategic portfolio plan is in place, it's time to execute the selected initiatives. This stage involves implementing the projects and programs according to the established priorities and resource allocations. Post execution, ongoing management is essential to ensure that the portfolio remains aligned with the organization's strategic objectives and adapts to changing circumstances. This involves tracking the portfolio and all related items, making changes where needed to maintain priorities and continue progress towards business goals. This may also include revisiting budgets, reassigning resources, or even delaying or canceling projects . Because any active portfolio will require close management, this stage is one that continues indefinitely.

A key aspect of SPM is having a single, integrated view that shows all work (pending, ongoing, and completed) in the context of your strategic initiatives, enabling organizations to see actual progress towards key objectives, identify trends that may indicate challenges or opportunities, and analyze the impact of potential pivots.

Operating model development

It portfolio management and enterprise portfolio management, financial management, risk and security management, enterprise architecture governance, capital planning.

• Gain Real-time Insights Strategic portfolio management provides organizations with real-time visibility into their capital budgets and investments. This enables informed decision-making based on accurate and up-to-date information.
• Optimize Return on Investment By utilizing strategic portfolio management, organizations can develop capital plans that optimize their ROI. This involves assessing and prioritizing capital projects based on their potential value and aligning them with the overall business strategy.
• Streamline Capital Portfolio Strategic portfolio management helps streamline the capital portfolio by identifying redundant or low-value projects and reallocating resources to initiatives with higher strategic impact. This maximizes efficiency and ensures resources are utilized effectively.

Dynamic planning

• Periodic Strategic Reassessment Strategic portfolio management allows organizations to periodically reassess their strategic direction. This ensures that the portfolio remains aligned with changing market conditions, customer needs, and internal capabilities.
• Flexible Resource Allocation With strategic portfolio management, organizations can allocate funds based on changing priorities. This enables them to adjust investments and resource allocation in response to emerging opportunities or shifting business priorities.
• Reprioritize Investments As circumstances change, strategic portfolio management empowers organizations to reprioritize investments. Projects can be adjusted, paused, or accelerated to ensure that resources are directed towards the most impactful initiatives.
• Regular Performance Evaluation Strategic portfolio management encourages regular evaluation of project performance. This allows organizations to use predefined metrics to identify underperforming projects, and then take corrective actions to improve overall portfolio performance effectively.

Enterprise program and portfolio management

• Actionable Initiative Translation Strategic portfolio management helps translate strategic programs into actionable initiatives. It ensures that these initiatives are clear, with well-defined objectives, timelines, and resource requirements.
• Innovation and Transformation By fostering an environment for innovation and transformation, strategic portfolio management supports organizations in driving change and staying ahead of the competition. It encourages the inclusion of innovative projects that have the potential to create significant value.
• Process Automation Strategic portfolio management facilitates the automation of phased processes involved in program and portfolio management. This streamlines workflows, reduces manual effort, and enhances overall operational efficiency.
• Risk Mitigation and Visibility Through improved visibility, strategic portfolio management enhances risk mitigation. SPM allows organizations to identify and address risks and dependencies early on, ensuring that potential issues are proactively managed.
• Executive Dashboards Strategic portfolio management provides executive dashboards that communicate progress and key performance indicators to stakeholders. These dashboards offer a comprehensive view of the portfolio's status, enabling informed decision-making at the leadership level.

IT strategic planning

• Driving Innovation and Transformation Strategic portfolio management within IT enables organizations to drive innovation and transformation by aligning IT initiatives with strategic objectives. It ensures that IT investments are strategically prioritized and deliver value to the overall business.
• Integrated IT Portfolio Management Strategic portfolio management helps organizations manage an integrated portfolio of IT initiatives. It enables effective resource allocation, minimizes duplication, and ensures alignment with the IT strategy and business goals.
• Risk Mitigation in IT Operations With strategic portfolio management, organizations can mitigate risks associated with IT operations. It allows for proactive identification and management of risks, ensuring smooth and secure IT operations.
• Visualizing Interdependencies Strategic portfolio management provides a visual representation of the interdependencies between strategy, technology, and outcomes. This enables organizations to understand how IT initiatives contribute to the achievement of strategic goals and make informed decisions accordingly.
• Modernizing Application Portfolio Strategic portfolio management supports the modernization of the application portfolio . It facilitates the identification of legacy systems that may need to be replaced or upgraded to meet current business needs. By analyzing the application portfolio within the strategic portfolio management framework, organizations can prioritize modernization efforts and allocate resources effectively.
• Effective Execution of Strategic Initiatives Strategic portfolio management plays a vital role in the execution of strategic initiatives. By aligning projects with the overall business strategy and allocating resources accordingly, organizations can effectively execute their strategic plans and achieve desired outcomes.
• Alignment of Projects with Strategic Goals Strategic portfolio management ensures that projects within the portfolio are aligned with strategic goals. This alignment minimizes the risk of pursuing projects that do not contribute to the organization's strategic objectives, allowing for better resource allocation and prioritization.
• Monitoring Progress and Adjusting Course With strategic portfolio management, organizations can continuously monitor the progress of projects and adjust their course as needed. Regular evaluation and assessment help identify bottlenecks, risks, or deviations from the strategic direction, enabling timely corrective actions.
• Enhanced Collaboration and Communication Strategic portfolio management promotes collaboration and communication among stakeholders involved in strategy execution. It provides a structured framework for sharing information, aligning efforts, and facilitating effective decision-making across teams and departments.

Pricing for ServiceNow Strategic Portfolio Management

Working with limited resources is a fact of modern business. To ensure that those resources are being put to the best possible use in driving business objectives, organizations need powerful strategic portfolio management tools, backed by reliable data and efficient digital workflows. ServiceNow, the leader in IT management solutions, has the answer.

Built on the award-winning Now Platform ® (a single, unifying platform that gives you complete, accurate, and timely insight into every aspect of your business, enabling innovation at scale and speed), ServiceNow’s Strategic Portfolio Management (SPM) is the only enterprise SPM solution capable of turning uncertainty into opportunity. Designed as a marriage of methodologies, capabilities, and processes, and supported by fully integrated technologies, ServiceNow SPM empowers decision makers with the insights they need to evaluate and fund the investments that matter most. Connect strategy, delivery, and vital business outcomes regardless of changes to industries or markets, and act with confidence built on unmatched agility and effective digital insights.

ServiceNow Strategic Portfolio Management makes it all possible.

Get the most out of your resources and drive business success like never before. Try ServiceNow SPM today.

Get started with Strategic Portfolio Management

What is ServiceNow?

What is a gantt chart?

What is SAFe (Scaled Agile Framework)?

How to Create an Implementation Roadmap

Strategic Portfolio Management – the framework for success

Managing in a Hybrid World

Analyst reports

The total business value of ServiceNow for transforming your business

The Total Economic Impact™ of ServiceNow Strategic Portfolio Management

IDC Analyst Connection: Manufacturers Explore New Service Business Models

3 Steps to Drive Strategic Outcomes Across the Enterprise

How to turbocharge your project management office

• Search jobs
• Browse jobs
• Jobs by email
• Browse candidates
• Find candidates
• Submit your job
• Terms of business
• ServiceNow Careers and Hiring Guide
• Work for us
• Career Advice

Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

Find your dream role within 48 hours

Upload your resume and we’ll take the hassle out of finding your next great job.

Sign up for the latest ServiceNow insights

User type I am a… Job seeker Employer

We'd love to send you Nelson Frank’s ServiceNow insights and tips by email, phone or other electronic means.

ServiceNow jobs by location

• ServiceNow Jobs In United Kingdom
• ServiceNow Jobs In Ireland
• ServiceNow Jobs In United States
• ServiceNow Jobs In Canada
• ServiceNow Jobs In Australia
• ServiceNow Jobs In New Zealand
• ServiceNow Jobs In Germany
• ServiceNow Jobs In Belgium
• ServiceNow Jobs In Switzerland
• ServiceNow Jobs In France
• ServiceNow Jobs In Netherlands
• ServiceNow Jobs In Singapore
• ServiceNow Jobs In Italy
• ServiceNow Jobs In Poland

ServiceNow jobs by role

• ServiceNow Administrator Jobs
• ServiceNow Architect Jobs
• ServiceNow Business System Analyst Jobs
• ServiceNow Consultant Jobs
• ServiceNow Developer Jobs
• ServiceNow Other Jobs
• ServiceNow Pre-Sales Jobs
• ServiceNow Project Manager Jobs
• ServiceNow Sales Jobs
• ServiceNow Systems Manager Jobs

5 Resume Tips for ServiceNow Developers

Are you looking for a new job as a ServiceNow Developer? Within the technology sector, ServiceNow is a growing technology. ServiceNow development positions are a valuable opportunity for professionals to grow their careers. InSource has 5 resume tips to push you above the competition and score a job as a ServiceNow developer.  

5 Resume tips for ServiceNow Developers

People often are writing and rewriting their resume frequently to match the job they are applying to.  If you want to land your dream job as a ServiceNow developer, make sure you have the fundamentals from these 5 resume tips first.

ServiceNow Developers Resume tips:

Keep the “skills” portion of your resume near the top.  In general, keep this section brief and straight to the point. Explain how you implemented your skills in the next section, “experience”. Last, include your education.  Although a college degree is not always required, it is usually expected.  Don’t embellish in this section and keep it neat and accurate. 

2. Be aware of automated searches

Most resumes are analyzed at least once by an automated process that picks out keywords from your resume.  The keywords are used as a sorting tool and resumes that do not contain any of these words may be removed from the applicant pool before a human eye can read it. Although this does not seem fair, it is a way to manage the large number of resumes that high demand ServiceNow developer jobs receive. Usually, the words employers will sort for are specific skills that can be found in the position’s description or job ad. When writing the “skills” portion of your resume, don’t abbreviate these skills and think thoroughly about what skills you have and the number of years experience with them.

3. Don’t be afraid to brag

It may not be comfortable for you, but a resume is a place to show what you’ve accomplished! When writing about your experience, make sure to bring up projects you’ve worked on or specific accomplishments that show you have more to offer than just the required skill set, whether it be a personality trait or a soft skill like communication. Highlight how your work as a ServiceNow developer at previous positions has tangibly improved something for the employer like increased revenue or cutting response time or saving money.

4. Context is key

Make sure to explain how you implemented your skills in the vertical organization of a company.  More and more employers understand that IT has hands in every part of their organization.  They may see value if you’ve used your ServiceNow expertise in more contexts than just ITSM.  For example, if you have ITOM, ITBM experience, make sure to bring it up.

5. Include certifications

When writing your education section, remember to include your certifications. Most employers are interested in what you’ve done once you’ve graduated to improve your knowledge base and grow in your career. Include these certifications even if they are no longer current.  A track record of certifications shows that you have put effort into professional development, and this is a desirable trait for employers. 

Looking for a ServiceNow Development job? InSource can help. If you’re not confident about your resume layout or if the content will grab the attention of potential employers, consider seeking advice or resume tips from InSource.  InSource professionals work closely with companies that use ServiceNow and know exactly what they find desirable in a ServiceNow developer. InSource can speak with you to find out your skills, experience, and educations and present your resume to those who are looking to hire ServiceNow developers. Contact InSource today. 

Sign Up To Receive The Latest InSource Updates

– Events, Webcasts, and PodCasts –

Contact a technology solutions sales expert

Please provide your contact details and our sales team will get back to you about InSource capabilities. Or you can call (610) 592-0800 to talk to an expert now.

• App Development
• Artificial Intelligence
• Amazon Web Services
• Infrastructure
• ITs Contracted Services
• Network Cabling
• Central Service Desk
• Managed Services
• Cybersecurity
• Engineering
• Manufacturing
• Knowledgebase
• Search Jobs
• Submit A Resume
• Partnerships
• Tech Talks (Podcast)
• Presidents Corner

ServiceNow SPM

Align strategy to work better. Plan, deliver, and track value across different methodologies. Empower teams to drive business outcomes.

Empowers businesses to quickly define strategic objectives and optimize resource allocation, aligning strategy development and project execution to realize the anticipated ROI.

Why V-Soft?

From consulting and strategy building to ServiceNow SPM integration, V-Soft helps you leverage the technology and gain a significant competitive edge in this digital landscape.

Drive Technology Strategy with ServiceNow

ServiceNow SPM (Strategic Portfolio Management) enables IT leaders to drive their company’s technology strategy to plan, organize, develop, analyze, and rationalize all IT resources.

Streamline Portfolio Management with ServiceNow:

• Anticipate needs, allocate resources, and assess portfolio value
• Prioritize new requests for efficient product delivery
• Manage strategic and operational work in a unified platform
• Align work for optimal business outcomes and agile responses to change
• Drive enhanced customer value through digital transformation
• Plan, deliver, and track value across various methodologies

ServiceNow SPM Product Expertise

Strategize, align, and deliver business outcomes from a single platform.

Performance Analytics:

Review IT spend, project portfolios, and application costs effortlessly with an integrated, interactive tool. Gain real-time insights for informed business value decisions.

Dashboard widgets are used to visualize data over time, analyze your business processes, and identify areas of improvement.

• KPIs and dashboards
• Real-time visibility
• KPI signals
• Anticipate trends
• Prioritize resources
• Maximize automation
• Drive ongoing service improvement

Demand Management

Centralize strategic requests and streamline investment decisions for new products and services. Simplify ideation to support business growth and initiatives.

• Demand workbench
• Manager dashboard
• Configurable charts
• Detailed demand view
• Strategic investments
• Resource prioritization
• Enhanced demand process
• Increased insights and understanding

Resource Management

Optimize resource allocation by combining management and forecasting into one tool. Easily assess staff availability for strategic and operational work.

• Resource allocation workbench
• Resource planning
• Timesheet portal
• Real-time resource availability
• Resource optimization
• Seamless resource matching

Innovation Management

Centralize company-wide suggestions, creating a continuous pipeline for vetted ideas to fuel creative development.

The idea portal accelerates and organizes idea gathering, evaluation, selection, and execution.

• Collaboration
• Task creation
• Deduplication
• Streamline idea capture
• Accelerate decision-making
• Keep stakeholders informed

Project Portfolio Management:

Integrate with various work delivery solutions, including agile, traditional, or hybrid, for real-time performance updates. Streamline work prioritization, scheduling, and delivery while adapting to evolving strategies and needs.

• Goal Framework for goal setting and progress evaluation
• Resource Management for effective resource allocation
• Task distribution with insights into existing workloads
• Centralized demand view
• Strategic alignment of work
• Resource optimization for increased agility
• Enhanced visibility into status and performance
• Comprehensive support for traditional and agile methods

Scenario Planning

Analyze project and demand backlog using Portfolio Workbench. Simulate scenarios based on cost, resources, and strategic alignment to align with organizational objectives. Track progress and adjust portfolios as needed.

• Scenario simulation
• Scenario filtering
• Scenario comparison
• Confirm best scenario
• Investment mix understanding
• Enhanced enterprise agility
• Business strategy alignment
• Sponsor engagement

Roadmap Planning:

Plan, align, and communicate work plans and initiatives with Alignment Planner Workspace to assess investment decisions’ impact. Visualize cross-functional plans and track progress effectively. Roadmap Planning masters top-down planning to align investments and teams for hybrid project delivery.

• Hybrid roadmaps
• Goals framework
• Efficient planning
• Progress tracking
• Clear plans for agile and traditional teams
• Deliver positive outcomes
• Informed decision-making

Scaled Agile Framework (SAFe):

Apply lean and agile project management principles for faster, defect-free software product development. Choose from two SAFe configurations: Essential SAFe and Portfolio SAFe.

• Portfolio planning
• Weighted shortest job
• Big room planning
• Unified backlog
• Agile response to changing circumstances
• Connect funding with delivery
• Customer-centric responsiveness
• Time-saving efficiencies

Agile Development

Embrace agile software development and the scrum framework for project-based efforts. Choose a pure agile approach or a hybrid method within traditional projects.

• Scrum program boards
• Agile dashboards
• Sprint tracking
• Align strategy with execution
• Manage agile portfolios effectively
• Optimize work for faster delivery

Application Portfolio Management

Gain a holistic view of your organization’s apps to reduce redundancies and cut costs. Application Portfolio Management aids in strategic decision-making on whether to invest, sustain, or replace apps to align with business objectives.

• Application portfolio
• Capability mapping
• Technology portfolio management
• Risk reduction
• Cost savings
• Strategic thinking
• Future planning

Digital Portfolio Management

Digital Portfolio Management offers a unified interface for product owners to oversee offerings throughout their lifecycle, providing a comprehensive perspective on services, products, and apps.

• Enterprise portfolios
• Personal portfolios
• Services and apps
• Lifecycle management
• Improve service performance
• Enhance risk and compliance management
• Gain a holistic view
• Collaborate on achieving shared outcomes

Client Success Stories

Upgrading a Manual Application Management Process

Let’s talk about your project.

V-Soft's Corporate Headquarters

2550 Eastpoint Parkway, Suite 300 Louisville, KY 40223

502.425.8425 TOLL FREE: 844.425.8425 FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150 Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000 Madison, WI 53718

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201 Cumming, GA 30041

Cincinnati, Ohio

Spectrum Office Tower 11260 Chester Road Suite 350 Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Toronto, Canada

600 Matheson Blvd West, Unit 5, Mississauga, ON L5R 4C1.

Phone: 416.663.0900

Hyderabad, India

Jain Sadguru Capital Park 7th Floor, Image Gardens Road Madhapur, Hyderabad, Telangana 500081

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 , NOIDA , Gautham Budh Nagar , UP – 201301 India

We provide IT Staff Augmentation Services!

Servicenow developer/admin/tester resume, south portland, maine.

PROFESSIONAL SUMMARY:

• Around 8 years of experience in IT industry with  5+ years of experience on ServiceNow development and administration.
• Expertise in complete end - to-end project implementation and consulting in ServiceNow and best ITIL practices.
• Experienced with the ITIL process in ServiceNow : Incident Management, Problem Management, Change management, Knowledge Management, Project Management
• Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements
• Experience in designing, developing, customizing & administering ITSM suite of applications.
• Proficient in developing Client scripts, Business Rules, Date Dictionary, UI actions, UI Policies, Web Service Import sets, Transform Maps & developing scripted Webservices.
• Proficient in coordinating and collaborating with the client’s IT enabled Business Service leaders to provide a holistic approach to reduce over cost of maintenance.
• Worked on Requirements Traceability Matrix that developed for align of Test Cases to Requirements.
• Performed testing on Defects and Enhancements moving them to close/complete.
• Communicating with Service owners and developing team on enhancements and defects.
• Tested weather the request is going to approval group for approval as per requirements and checking that request fulfilled by the assignment group as per requirements.
• Experience in creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow
• Knowledge in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles
• Experience in migrating the changes across various environments in ServiceNow using Update-Sets
• Experience on creation of workflows for Service Catalog items in Service-Now.
• Knowledge in designing and implementation of workflows using ServiceNow workflow editor
• Experience in working with the workflows using ServiceNow workflow editor.
• Excellent experience in ServiceNow Administration and Day to Day Production support
• Knowledge in Service Mapping and Service watch .
• Knowledge in using DISCOVERY to load configuration information to CMDB
• Client sides Scripts, Glide API’s, Inbound email Actions, SNOW OOB implementations.
• Server-Side Script’s Business Rule Script Include, Processors. REST API, Table API’s, SOAP web services . MID server Integrations . Background scripts. Task relationship, many-to-many, one too many. Reports customization, Database views.
• Experienced and fully engaged in all the stages of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications, and providing production support.
• Experience in functional testing on requests and incidents.
• In-depth knowledge of the technical implementation of Discovery, Incident Management, Change Management, Risk Management, Problem management, Knowledge Management, Configuration Management, Service Catalog, Reporting, Integrations, LDAP, Altars, SAML 2.0, SCCM, SAAS, ADFS, SSO, and CMDB
• Worked in generating the reports in ServiceNow as per the requirements in ServiceNow
• Proficient in activities like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
• Knowledge in working with Calgary, Dublin, Eureka, Istanbul, Jakarta versions of ServiceNow
• Good experience in developing workflows and in customizing the applications in ServiceNow using JavaScript, AJAX, HTML and DHTML .
• Extensive experience in PL/SQL and SQL and in performance tuning SQL queries in TOAD and PG Admin.
• Excellent understanding of Data modeling (Dimensional & Relational) on concepts like Star-schema, Snowflake schema using fact and dimension tables and relational databases ( Oracle ), SQL Server, MS Access and client/server applications.
• Strong knowledge and experience in all the phases of SDLC
• Good knowledge in various software development practices Agile, Waterfall etc.
• Excellent analytical, problem solving and communication skills.

PROFESSIONAL EXPERIENCE:

Confidential, South Portland, Maine

ServiceNow Developer/Admin/Tester

Responsibilities:

• Experience with ServiceNow Discovery tool Service Watch to Discover and import CMDB items.
• Performed mapping using ServiceNow Service Watch .
• Tested ServiceNow Instance by moving Developing Instance to Testing Instance by using ServiceNow Service Watch .
• Worked on Service Mapping Tool to map Tier 0 , Tier 1 and Tier2 applications.
• Persona based service catalog items , so that Executives would see different items than Managers & Trainees.
• Worked on Request and Incident Module as Analyst and Tester.
• Performed Unit testing as per testcases provided by the service owners in Asknow eagle (Testing Instance).
• Involved in CRQ (in both Asknow Load dummy instance for Asknow production instance) for last minute testing and raising defects.
• Implementing the “ EMC Bucks ” functionality while ordering the catalog items . Allocation of fixed $ amount to the new hire, and checking the buck balance every time before placing the order along with approvals and workflows .
• Creating and maintaining the Content Management - Dynamic Content Blocks , UI Pages , and Sites in ServiceNow.
• Querying the tables and displaying the records and updating the records using JavaScript , Glide and Jelly Scripts .
• Creating Email notifications inbound email actions .
• Created SLA for warn and breach for various onboarding events and tasks.
• Worked on Access Control (ACL) to personalize security.
• Created role-based views namely for New Hire, Hiring Manager, HR Case Worker, and HR Case Supervisor.
• Administration of User records, groups, update sets and tables.
• Involved in gathering the Requirements from Service Owners and Interacted with the developers for building the request as per best practices and achieving requirements.
• Performed Functional testing in ServiceNow.
• Performed Unit testing as per testcases provided by the service owners in ServiceNow.
• Involved in CRQ for last minute testing and raising defects.
• Experience in Software Verification and Validation based on Testing Methodology.
• Experience with Behavioral Driven Development (BDD) or Test-Driven Development ( TDD ) in test script/framework automation.
• Performed automated tests on SOAP services using tools like SOAP UI PRO.
• Excellent analytical and programming abilities in using technology to create elegant, flexible and maintainable solutions for complex testing problem
• Developed and Executed Test Scripts using Selenium WebDriver, TestNG, analyzed Test Results.
• Expertise in Project Management tools like JIRA to prioritize, classify bugs and tracked defects.
• Successfully Completed User Acceptance Testing ( UAT ) on each release of the project with the help of end user requirements by using BDD framework.
• Participated in all phases of the Software Testing Life Cycle (STLC).
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow
• Worked on loading the data into ServiceNow using import sets
• Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements
• Worked on importing the Configuration Items(CI) from third party applications using import set tables
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Creating the workflows in ServiceNow as per the requirements from business team and functional specifications
• Writing the Catalog client scripts and UI policies to make client-side changes.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Experience in working with Project Management application with majorly on Project workbench and Agile framework.

Confidential, Weldon Springs, MO

ServiceNow Developer/Admin

• Set of business and client rules , and new fields were added to fulfill client requirement.
• Updating Incident/Problem/Change module based on client feedback.
• Service Catalog (Request Item, Order guide and record producer) has been created based on client requirements. Also, Workflow has been created to support the Approval workflow and task assignment.
• Migration of the Manage now (Incident Management), info web (Change Management) requests to the ServiceNow.
• Post Implementation worked as ServiceNow Administrator and supported any issues and resolved them accordingly.
• Review the outage plans and ensure post and pre-outage is successful.
• Exposure to new plugins like incident alert management, orchestration and structured problem analysis.
• Fix code issues, source control and migrate the solution to production environment following the IT processes of client.
• Creating new groups and adding users to the groups in ServiceNow.
• Used JavaScript and Client Scripting ( Jelly and Glide ) to collect the data and SOAP .
• Used JavaScript to add functionality and integrate ServiceNow with other applications.
• Created and moved update sets to different ServiceNow instances.
• Experience in Application Development, Solution and Email Integrations .
• Developing web pages, landing pages using Content Management System (CMS).
• Created Email Templates and Email Notifications.
• Experience Collaboration and leading effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
• Experience in Network and Application server performance.
• Integrating Kenna tool with Service Catalog items using Web Services .
• Designed and created homepages including basic KPI reporting, gauge configuration and dashboard presentation.
• Managing all the activities like instance cloning, patch upgrade and Post fix implementation after clone.
• Building rich user friendly, high performance web applications using HTML5/4, CSS3/2, JavaScript, Bootstrap and in implementing cross-browser style-sheets.
• Creating custom Tables, Fields and configuring Access Controls(ACL’s) over them.

Confidential, Indianapolis, IN

ServiceNow Developer /Admin/Tester QA

• ServiceNow ITSM module administration.
• Service Catalog creation, configuration and deployment
• Routine Support activities for Incident Management, Problem Management, Change Management, Knowledge Management
• Created business rules using JavaScript .
• Workflow design and implementation
• Work on various ServiceNow customization, enhancements as per Client requirements
• Access request Management(RITM)
• CMDB and Knowledge Management
• Create and move update sets to different ServiceNow instances.
• Data Management and report creation
• Responsible for creating & maintaining Requirement Traceability Matrix to track the development and QA process.
• Worked as one of the member for QA team to improve the testing performance of the project.
• Developed Quality test cases on reference of Use cases.
• Mapping the test cases for the requirements by usage of coverage function in quality center.
• Updating the Test plan and adding Test Cases for every sprint.
• Improving the test scripts to automate process of selenium web driver
• Responsible for development of user interfaces by using Java Script, JSP and HTML.
• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations.
• Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Inserted various checkpoints to check web pages, table contents, databases, bitmaps and text.
• Done Bug reporting, Tracking and defect management by using JIRA.
• Testing of different integration and changes to ServiceNow instances.
• Customer / vendor meetings and Reporting’s Documentation and providing user trainings.
• Integrated 'Sales Order' application with CRM. Data received from CRM will be loaded into 'Sales Order', which will be used later for creating projects.
• Created and edited knowledge articles such as a policy or release notes to share information across the organization which are managed by knowledge managers.
• Responsible for the ServiceNow administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services.
• Imported MS Projects into ServiceNow project table.
• Worked on PPM reports and dashboards as per business requirements.
• Created complex work flows for both standard and nonstandard catalog items.
• Worked on CMS Site by creating both static and dynamic content blocks, pages, navigation menus and themes using CSS, HTML and Jelly.
• Loaded Configuration Items and relationships from excel files using import sets and transform maps.
• Following the release process in developing and deploy the code from Dev to Test and Prod environments as per proper approval from the Senior Manager.
• Involved in creating of My Dashboard where it contains My Requests, My Reports of Incidents and a search bar for searching of Incidents.
• Modified Orchestration activities and catalog items for Amazon EC2 Cloud Formation and Stack Creation.
• Involved in Administration of Development, QA Production Servers. Providing post-production support and resolving issues
• Implemented Bi directional integration between ServiceNow and Salesforce using REST and SOAP Messages. Configured OAuth 2.0 for REST Integration.

Confidential

Software developer

• Involved in creating detailed Documentation HLD and LLD, which includes all Business requirements and technical specifications.
• Created data mapping files for the data coming from different web services.
• Worked for designing Logical and Physical data models for staging and E-Product Catalog Databases and staging database.
• Knowledge and experience in structured systems analysis and design techniques.
• Developed database objects including tables, clusters, Indexes, views, sequences, packages, triggers and procedures to troubleshoot any database problems.
• Extensively used stored procedures to apply validation logic for the data in staging area to load into catalog Database.
• Used Explain Plan, HINTS for performance tuning of SQL, PL/SQL queries.
• Worked with ETL team and architect to build data model for staging area.
• Worked with business experts to understand the source data in web service systems.
• Prepare the Mapping document which details out the mapping of source to the target data model with application of business rules.
• Importing and exporting the data into multiple environments.
• Supported for code integration and system integration testing for this application.
• Worked with Java and J2ee development team and worked for Hibernate mapping and Provided SQL Queries.
• Worked with ETL team involved in loading data to staging area. Provided all business rules for the database for loading data.
• Worked for ETL process of data loading from different sources and data validation process from staging area to catalog database.
• Worked in the Application Object’s Create Form, Create Report, and Create Data Access Page methods to programmatically create forms, reports, and data access pages also adding controls to these objects through VBA code, building an add-in or a wizard

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Servicenow Administrator Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
• Responsible for the optimal operation of our environment by actively investigating issues and solving problems before they occur
• Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues
• Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
• %: ServiceNow Administration
• Knowledge of ServiceNow applications for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics
• In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
• Use data-driven techniques, analyze and interpret data
• Demonstrate proven leadership skills and the ability to influence others at all levels of an organization
• Work in challenging and ambiguous environments
• Communicate effectively to team members on a regular basis
• Work across functional areas to drive continuous improvement
• Strong technical skills, including knowledge and relevant experience in SDLC
• Perform system and application configuration and management
• Complete development, configuration and workflow administration to support business processes
• Coordinate with business owners for modifications and changes in ServiceNow
• Perform QA testing and UAT testing
• Develop, maintain and publish documentation regarding use of Service Now enhancements
• Apply knowledge of technical components such as LDAP, SSL and cloud-based technology
• Configure User Accounts, Groups & Roles
• Use the UI to administer Tables, Fields and Relationships
• Add configuration items to CMDB

Professional Skills

• Strong organizational and prioritizing skills with high level attention to detail
• Java Script, HTML, and XML, Workflow experience - Excellent verbal and written communication skills
• Strong troubleshooting skills to quickly resolve production issues from end user (UI) to persistence layer per business and technical requirements
• Upgrade and patch management skills, experience
• Good Leadership skills and a proven record of ability to influence business or IS colleagues
• Strong planning, organisational and coordination skills
• Excellent communication skills with an ability to explain plans and activites clearly and concisely

How to write Servicenow Administrator Resume

Servicenow Administrator role is responsible for business, customer, technical, software, java, database, servicenow, troubleshooting, organization, leadership. To write great resume for servicenow administrator job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Administrator Resume

The section contact information is important in your servicenow administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Administrator Resume

The section work experience is an essential part of your servicenow administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Administrator resume experience can include:

• Good troubleshooting, Log review and debug Skills
• Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners
• Multitask and manage time effectively amongst multiple priorities
• Communicating with clients, analyzing business needs, using problem-solving skills, and developing solutions from scratch
• Prior experience participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
• SQL query and database access skills for extracting data and integrating system

Education on a Servicenow Administrator Resume

Make sure to make education a priority on your servicenow administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Administrator Resume

When listing skills on your servicenow administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow administrator skills:

• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLAs
• Designs, codes and tests technical solutions and prioritizes multiple tasks effectively
• Proactively assumes additional responsibility and collaborates with team as needed and prioritizes multiple tasks effectively
• Dependable with strong customer service skills
• Good experience with Javascript or Angular or similar experience with C, C++, or Java

List of Typical Experience For a Servicenow Administrator Resume

Experience for servicenow administrator / developer resume.

• Proven experience with designing processes aligned with ITIL best practices
• Good knowledge and experience of working within an agile SDLC framework
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
• Work effectively within an agile methodology with a focus on fast, efficient and qualititative delivery
• An ability to work both independently and effectively as part of a team
• Effectively review and analyze data from various sources and make appropriate conclusions
• Demonstrated ability to develop and maintain excellent long term client/supervisor/peer relationships
• Experience with application development experience (SDLC, Agile Scrum, etc.)

Experience For Senior Servicenow Administrator Resume

• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
• Experience with developing in any one of the following programming languages: PHP, C, Java, Perl, HTML/HTML 5
• Good understanding of PL/SQL scripts and Unix scripting
• Experience with scripting in ServiceNow
• Hands-on experience integrating ServiceNow with external systems
• Experience with service management techniques and tools and issue tracking/ticket/project/workflow software such as ServiceNow
• Experience with configuration management, maintenance, and an understanding of ITIL principles and Agile practices

Experience For Senior Servicenow Administrator & Developer Resume

• Experience with scripting languages such as Java and .NET
• Knowledge and experience with Microsoft Windows Server operating systems
• Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
• Excellent understanding of infrastucture (HW, CPU, Memory) and platform (Linux/Unix)
• A strong understanding of web-middleware such as Apache(IIS) and Tomcat
• A strong understanding of DB setup (Oracle DB 11+)
• Analytical thinking and problem solving2+ years of IT experience in a complex environment

Experience For Servicenow Administrator Lead Resume

• Demonstrate a high level of initiative, accountability and critical thinking
• Experience using Microsoft Excel, Word, Visio or similar products
• ServiceNow Web Technologies experience including Javascript, XML, HTML, etc
• Experience in implementing ServiceNow processes and functions
• Experience implementing IT Service Management tools
• Focused on delivering good quality, on agreed scope and deadline

Experience For IT Servicenow Administrator / Developer Resume

• Knowledge and experience of the Agile delivery and working as part of Scrum team desirable
• Knowledge and experience of utilizing LEAN methodology desirable
• Experience with integration technologies (Ex. REST, SOAP, Messaging) (Very Important)
• Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
• Working experience in IT related field
• Experience with SaaS, Scripted Web Services, JavaScript, SOAP, REST
• Experience with Active Directory, LDAP, and SSO in an administrative capacity

Experience For Senior Servicenow Administrator / Developer Resume

• Experience in ServiceNow system administration and development
• ServiceNow Certified System Administrator qualification or equivalent experience
• Hands-on experience with the configuration, implementation and support of production and non-production ServiceNow instances
• Demonstrated excellence with ServiceNow system administration and end user support
• Examples of prior success and excitement in a fast paced and dynamic environment
• Proven ability and eagerness to work in a globally distributed organization
• Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
• Good understand of ITIL processes

Experience For Servicenow Administrator & Developer Resume

• Experience with ServiceNow
• Configuration Management Database (CMDB) experience
• Experience as a Certified Service Now Administrator
• Experience with ServiceNow Orchestration
• Skilled on DBMS (MS SQL, MY SQL)
• Good knowledge of Windows and Linux Server administration
• User migration to new versions of applications experience
• UI elements in support of ServiceNow portals, mobile platform and mobile application experience
• Extensive) of experience in IT operations or ITSM with progressive increase in responsibilities

Experience For Servicenow Administrator, Computing Services Resume

• Previous experience with ITSM systems (HP Service Manager, BMC Remedy, Service Now) or similar workflow/ERP tools
• Contributes to an Experience of a Lifetime for Team
• Experience with JavaScript, XML, HTML, CSS
• ServiceNow Development experience with the entire ServiceNow toolset and integrations with related systems
• ServiceNow administration experience in an enterprise environment
• Experience with ServiceNow integrations
• ServiceNow Web technologies (JavaScript, XML, HTML, etc.) experience

Experience For Servicenow Administrator Resume

• Experience with various web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) or comparable web design
• Experience with relational databases such as MS SQL Server, Oracle
• Experience with AngularJS, XML, YAML
• Experience as a ServiceNow system administrator for IT Service Management
• Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
• ITIL experience and preferably ITIL certification
• Experience in ServiceNow as a System Administrator or similar responsibility
• Extensive experience of IT Service Management processes
• Experience with ServiceNow configuration
• Experience ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• ServiceNow system implementation and administration experience
• Hands on experience on deploying MDM solution

List of Typical Skills For a Servicenow Administrator Resume

Skills for servicenow administrator / developer resume.

• Analysis and problem solving skills (Expert)
• Group presentation and public speaking skills (Intermediate)
• ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
• JavaScript experience including HTML experience
• Proven experience leading hands on ServiceNow analysts with less knowledge
• Tests reports and uses problem solving skills to determine problems’ root cause and suggest solutions with users
• Demonstrated experience providing end-user support/system management for complex systems
• The ability to work both independently and effectively as part of a team

Skills For Senior Servicenow Administrator Resume

• Interpersonal communication skills (Intermediate)
• Verbal and written communication skills (Intermediate)
• Collaboration and team-oriented work philosophy skills (Expert)
• Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML
• Working knowledge of LDAP, MS Active Directory, ADFS, CSS, Bootstrap, Angular and good web design practices
• Software life cycle management including planning, quality assurance testing, training and deployment experience
• Assist in upgrading the Servicenow Platform following system upgrade project plans, performing testing and validation

Skills For Senior Servicenow Administrator & Developer Resume

• Experience building, configuring, & designing the ServiceNow-based ITOM and ITSM solutions
• Experience managing application programming and implementation through a full life-cycle methodology including code reviews and change management practices
• Experience leading code reviews and support promoting and troubleshooting update set migration
• Experience working in and managing multiple update sets and coordinating their release
• Experience integrating ServiceNow with 1 or more of the following ITOM / ITSM systems

Skills For Servicenow Administrator Lead Resume

• Direct experience performing day to day support such as administration, maintenance, configuration, scripting, and integrations
• Experience Documenting/Maintaining functional business requirements, process flow diagrams, and business use cases
• Strong understanding of architectural design, development, migration, management & supporting O365 implementations and Intune
• Experience compiling data from several different sources in support of data migration and reporting
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow mgmt, orchestration, Cloud provisioning etc

Skills For IT Servicenow Administrator / Developer Resume

• Experience developing ServiceNow software solutions using web technologies like JavaScript, Web Services, XML, HTML and CSS
• Experience in developing and using orchestration and automation workflow
• Experience in designing and developing SOAP and RESTful web services
• 3 – 5 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
• Experience in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production

Skills For Senior Servicenow Administrator / Developer Resume

• Experience of working in large complex organization and managing interfaces across multiple units with IS and the business
• Experience gathering and documenting requirements from Client/Business
• ErviceNow working experience including development, design and implementation
• Experience performing ServiceNow System Administration, as a ServiceNow System Administrator or similar responsibility
• Experience using Web Technologies (JavaScript)
• Strong understanding of ITSM. ITILv3 processes and methodologies

Skills For Servicenow Administrator & Developer Resume

• Integration experience with directories, such as Active Directory using methods such as LDAPs
• Experience in Service Now scripting
• Knowledge / Experience in producing Background scripts
• Experience of administrating Service Management toolsets (e.g. SNOW, ServiceNow Discovery etc.)
• At least three years of overall ServiceNow administration experience including development, design and implementation
• Leadership and/or mentoring experience with a small team
• Experience in support training, UAT and knowledge transfer

Skills For Servicenow Administrator, Computing Services Resume

• Demonstrated understanding of IT service management practices
• ServiceNow implementation experience, including development, configuration and administration in an enterprise environment
• Experience with ServiceNow integration using LDAP, Active Directory, and Single Signon
• Experience with ServiceNow components including Incident / Change/ Problem Management / Asset Management/ CMDB/ Knowledge Mgmt, Release Mgmt
• Experience working with telebatics and mision critical apps to make sure they are mapped to ServiceNow
• Experience administering the ServiceNow platform
• Hands-on experience integrating ServiceNow with external systems, e.g. LDAP

Skills For Servicenow Administrator Resume

• Perform CAT/Functionality testing prior to production release
• Experience building custom applications within ServiceNow
• Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
• Experience working with Active Directory and Microsoft Systems Center
• Experience with scripting (JavaScript, HTML)
• 6+ months’ experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications
• Experience with migrating code from lower environments up to production
• Experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
• Experience performing the Business Analyst functions described above
• Experience (1-2 years) supporting web based applications
• Experience managing projects across multiple functions
• Experience in ServiceNow scripting
• Experience developing on the ServiceNow platform in a medium to large enterprise environment. (7,500 employees or larger)
• Experience working with ITSM solutions in an enterprise environment

List of Typical Responsibilities For a Servicenow Administrator Resume

Responsibilities for servicenow administrator / developer resume.

• Provide business analysis support such as assessment of the business impact of requirements / changes, captue, analyse, and document requirements, liaise with internal IT and external software support, and support the communication and delivery of requirements
• Previous experience with building and implementing ServiceNow scripts in the form of business rules, client scripts, UI actions, and UI policies
• Experience with JavaScript and/or ServiceNow scripting
• Demonstrated success completing complex projects
• Working knowledge of design, coding, testing methodologies and debugging
• Architecting/implementing/managing enterprise collaboration and social solutions in global environment
• Creating requirements within ServiceNow: working within queue to complete ticket requests, documenting
• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in Service Now
• Working with the development team to understand upcoming changes that require active support and to coordination/orchestrate the production changes & releases

Responsibilities For Senior Servicenow Administrator Resume

• Participating in system and user acceptance testing efforts
• Developing innovative approaches utilizing ServiceNow
• Performing root cause analysis and remediation for integration, system, reporting, and data issues
• Handling System generated Events, user incidents and troubleshooting user issues that are escalated from Level 1 team
• Producing management information from ServiceNow, including KPIs and reports
• Implementing integrations between ServiceNow and other technologies using supported protocols
• Understanding of Web technologies like HTML, XML, ability to create JavaScript/Glide in ServiceNow
• Working directly with end users to resolve support issues and fulfill requests within Service Now

Responsibilities For Senior Servicenow Administrator & Developer Resume

• Monitoring health, usage and overall compliance of Service Now and its applications
• Developing system integrations and process automation within the Service Now instance and other Information Services applications
• Creating Service Now reports and dashboards
• Assisting in post implementation support and system enhancements
• Interacting with ServiceNow development resources

Responsibilities For Servicenow Administrator Lead Resume

• Scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• Collaborating on small-to-medium scale projects with minimal supervision
• Working with business users to understand requirements and translate them to technical specifications
• Supporting ServiceNow on premise environments
• Understanding of IT service management and common service level agreement measurements
• Outgoing – open and able to discuss new requirements
• Working in a team: state your opinion, give feedback, respect your colleagues and expect the same behavior from them
• Working knowledge of ServiceNow development

Responsibilities For IT Servicenow Administrator / Developer Resume

• Working knowledge of ServiceNow components
• Leading the technical development of ServiceNow
• Reporting and knowledge
• Understanding of ITIL v3 and its components
• Understanding of Web technologies like HTML, XML, JavaScript
• Working with end users and team to proactively identify and resolve support issues and requests per SLAs
• Handling tickets within the agreed Service Levels & escalate tickets to next level support as needed
• Incoming requests or problems
• Scripting in the ServiceNow environment

Responsibilities For Senior Servicenow Administrator / Developer Resume

• Provide support for ServiceNow by troubleshooting, implementing bug fixes and performing root cause analysis
• Perform ServiceNow implementation tasks including but not limited to: configuration, testing, requirements gathering and solution design
• System Daily Review including performance, capacity planning, and preventative maintenance
• Maintain an understanding of ServiceNow modules and software licensing functionality
• Provide mentoring and training to peers within IT
• Be able to work independently and in a team environment managing a range of situations involving business stakeholders, vendor partners and technical resources
• Develop and support an expanding and maturing ServiceNow environment
• Perform day-to-day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
• Maintains an understanding of Service Now modules and software licensing functionality

Responsibilities For Servicenow Administrator & Developer Resume

• Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each
• Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Assists in the development, testing, training, support and launches plans to deliver a quality product, with user adoption and acceptance
• Responsible for ensuring ServiceNow platform is stable, patched and backed up according to security, regulatory and compliance standards
• Core system configuration, gathering and documenting user and process requirements

Responsibilities For Servicenow Administrator, Computing Services Resume

• Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
• Tracks record of identifying largest risk areas and driving resolution of these issues
• Provide day to day support to internal users in dealing with incidents and requests relating to the platform
• Configure and customize the ServiceNow system, including creating workflows
• Use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow

Responsibilities For Servicenow Administrator Resume

• Handle requirements gathering from the business and turning those requirements into actual features/functions within ServiceNow
• Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc
• High analytical, problem solving and troubleshooting capability
• Perform customer support regarding reporting and features of the ServiceNow platform
• Identifies system deficiencies and makes recommendations for solutions by participating and contributing appropriately to conversations and team discussions
• Administering and developing on ServiceNow platform
• Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
• Adaptability to work in a varied, fast paced exciting, ever changing environment
• Provide user training of key system changes / enhancements
• On-call flexibility, including, unplanned and planned maintenance and outages
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Document all projects, processes, and troubleshooting work
• Administration and maintenance of distributed services including hardware and software
• Develop ServiceNow software solutions using JavaScript and MYSQL

Related to Servicenow Administrator Resume Samples

Academic administrator resume sample, senior administrator resume sample, subcontract administrator resume sample, call resume sample, document processing resume sample, enrollment services resume sample, resume builder.

Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Worked with the sales team to create a new process for creating and updating customer records
• Created an automated system that tracked all changes made to service requests, reducing errors by 40%
• Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
• Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
• Reduced average ticket response time by 25% through improved communication between departments
• Acted as the primary point of contact for ServiceNow and its associated applications.
• Configured, tested and implemented ServiceNow and associated applications according to best practices.
• Maintained ServiceNow and associated applications according to best practices.
• Certified ServiceNow Administrator
• Certified Salesforce.com Administrator
• Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

• IT Service Management
• Windows Server
• Troubleshooting
• Administration
• Service Desk
• Technical Support
• ITIL Certification
• Incident Management
• Change Management
• Service Delivery
• Service Management
• IT Operations
• Software Development Life Cycle (SDLC)
• Business Analysis
• Business Process
• Oracle Database
• Microsoft SQL Server

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.

Patient Access Director Resume Example & Writing Guide

Residential group home manager resume example & writing guide, you may also be interested in..., financial crimes analyst resume example & writing guide, colorist resume example & writing guide, corporate relations manager resume example & writing guide, mortgage sales manager resume example & writing guide.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Administrative

Servicenow Administrator Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the servicenow administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
• Provide configuration update support and functionality checking within the development cycle of ServiceNow
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work with development team to migrate updates into the production environment
• Developing, testing, deploying and updating workflows and approval flows and rules
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Works directly with IT Management to align ServiceNow with IT organization strategy
• Establish and follow governance to allow for cohesive development from multiple organizations and teams
• Works closely with application administrator to understand impact of work
• Provides training and may lead the work of others
• Configuration/Customization of the ServiceNow system including workflows
• Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
• Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
• Provides analysis of problems while working toward solutions to technical issues
• Complete development, configuration and workflow administration to support business processes in the platform
• Actively manages the life-cycle of the platform
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
• Use SCRUM/Agile development methodologies
• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
• Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• A good understanding of “Quality” as it relates to customer satisfaction
• Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
• Strong presentation skills with the ability to create documentation including policy and presentations
• Ability to produce high quality technical documentation and analysis
• Excellent customer service skills with ability to be tactful and diplomatic
• Ability to work flexible hours and be available 24x7x365

15 Servicenow Administrator resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, servicenow administrator resume examples & samples.

• Training and supporting users, providing generic and TCF-related documentation
• Performing the Business Analysis role for enhancements, including new ServiceNow modules
• Two-year college degree with technical emphasis or equivalent work experience
• 3-5 years’ experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
• 2+ years’ experience performing the Business Analyst functions described above
• Excellent verbal and written communication skills; ability to raise awareness and issues to IT leadership
• Self-starter and self-motivated to learn independently
• Analytical skills; ability to develop, implement, measure and improve repeatable IT processes
• ITIL Foundations Certification
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
• Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
• Monitor external system integrations and perform manual exports and imports as needed to support integrations
• Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
• Develop new data imports and transforms
• Develop custom reports for end-users that require assistance with report creation
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications
• Minimum of one year of practical job experience as a ServiceNow administrator
• Experience configuring and monitoring ServiceNow Discovery, including development of custom probes and sensors
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer
• A background in IT Operations with at least three years of experience as a Windows or Linux systems administrator or network administrator
• Functional knowledge of ITSM processes and best practices
• Experience with other ITSM solutions such as Remedy and LANDesk
• ITIL v3 Foundation certification or beyond
• Experience administering Okta and ActiveDirectory for user administration and authentication
• Familiar with web services integrations using SOAP and REST
• Must have at least 2 years previous experience of working in a business analysis / UAT role to understand the process and language
• He / She must have a general administration experience with proven ability to effectively prioritise workload in line with business requirements
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• Ability to proactively source information in order to deliver and meet expectations and work with appropriate minimal supervision
• Working to defined targets and evidence of meeting or exceeding these
• Computer literacy – experienced user of MS Office (Excel, Outlook, Word, Project and Powerpoint)
• Ability to work in fast-paced global environment
• Flexible approach with the ability to deal with interruptions and adapt to changing priorities as they arise
• Visible demonstration of the high standards expected and behaviours consistent with the Amec Foster Wheeler values
• Previous experience of working with Case Management Systems and knowledge of ServiceNow a particular advantage

Servicenow Administrator / Developer Resume Examples & Samples

• Receives specifications from the IT department and delivers a product/release that meets the needs presented
• Creates Requirements Definitions, and Technical Specifications Documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Researches and Deploys new releases and/or enhancements into the ServiceNow live environment
• Developing test plans and deployment for ServiceNow version upgrades
• Performs System and integration testing with sample/live data with Support Services team
• Maintains and support ServiceNow operational functions
• 4+ years of experience as a System Administrator of a service management application, preferably ServiceNow
• 4-8 years of experience in IT Service Delivery
• 4+ years of experience in ServiceNow scripting
• 4+ years creating complicated workflows for service delivery
• Experience with integrating to other systems
• 4+ years of experience using JavaScript or HTML, good knowledge of web design
• General understanding of Networking
• Previous experience with relational databases such as MySQL a plus
• Previous experience with ServiceNow Automation a plus
• Ability to clearly and effectively express ideas and messages via speech or writing
• Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
• Bachelor degree in Computer Science is required

Servicenow Administrator & Developer Resume Examples & Samples

• Implement and enhance ServiceNow platform and modules per business requirements
• Provide day to day operational support and maintenance including planned maintenance outages
• Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
• Conduct unit testing and install new modules, releases and version upgrades
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Act as a Tier-2/3 support for system 7x24x365
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
• ServiceNow Administration / Application Developer certification
• Experience with CMBD, Discovery and Asset Management
• SQL experience for Data Mining and Data Analysis
• Experience working in a regulated environment
• Experience in a global company dealing with multiple locations
• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
• Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources
• Work with business users to identify and refine business requirements and workflows
• Coordinate integration with on and off site systems utilizing resources from other technical teams
• Monitor health, usage and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
• 21+ years of age
• Associates degree in MIS or similar technical program or equivalent experience
• 3+ years’ experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM (IT Service Management) practices
• Excellent analytical, problem-solving, and mathematical skills
• Logical and efficient with a keen attention to detail
• Flexibly to adapt to a changing environment while under pressure
• Experience with web based development languages integration
• Demonstrated understanding of ITIL processes, operations and procedures
• Familiarity with project management methodologies
• Advanced Scripting/Reporting and other classes are highly recommended eg: HTML, XML, Web Services, JavaScript
• Technical Certifications, strongly preferred
• Monitor health, usage and data within ServiceNow environment
• Responsible for a variety of tasks including operational support and maintenance
• Load, manipulate and maintain data within and between ServiceNow and other systems
• Responsible for setup of integrations and activation of plugins
• Responsible for on call 24 hours a day for problem determination and resolution
• Schedule and maintain the cloning and patching for the platform
• Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process
• Develop and maintain knowledge base articles
• Create team metrics, homepages and assist with creation of ServiceNow reports
• Responsible to use analytical skills in order to investigate and find solutions to problems and improve processes
• Communicate and collaborate with team members, all stakeholders and end users
• Articulate technical concepts using easily understandable business language
• Complete development assignments to assist team with backlog
• Excel 1-2 Years
• Information Technology 6-8 Years
• ITIL 1-2 Years
• Java 1-2 Years
• JavaScript 1-2 Years
• LDAP 1-2 Years
• ServiceNow 2-4 Years
• ServiceNow Certified System Administrator 1-2 Years
• System Administrator 2-4 Years
• Bachelor’s degree in Information Technology or related field
• 6-8 years of experience in Information Technology
• Must be ServiceNow Certified System Administrator and have 2+ years of experience as ServiceNow System Administrator
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results is essential to the success of this role
• Must have a strong desire to proactively and consistently improve the platform
• Must have a strong desire to help and serve others in this role
• Knowledge of networking, Midserver, LDAP/AD, SCCM
• Use general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Experience with ServiceNow Portal configuration, configuration of Service Catalog forms and workflows
• 1-2 years of experience using JavaScript or HTML, good knowledge of web design
• ITIL Foundations Certified
• Can manage multiple competing tasks/projects at the same time and work in a fast paced environment
• Ability to prioritize tasks and work independently as well as on a team
• Knowledge Management
• Events and Notifications Management
• Self Service Portal
• Service Level Management
• Service Catalog and Service Request Management

Senior Servicenow Administrator Resume Examples & Samples

• Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
• Communicate ServiceNow process, operations and capability information to all levels of management effectively
• Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
• Perform installation and testing of vendor-provided updates and new releases
• Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
• Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
• Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including service Catalog, Asset, and Configuration
• Experience with processes involving problem identification, recovery, escalation and resolution
• Able to function well in a fast-paced and adaptive environment
• ITIL V3 Foundation Certification (Preferred, but not required)
• Creates and modifies policies, templates and other business-related information in complex applications
• Analyzes and tests proposed changes to business-related application information
• Resolves data issues causing problems within applications
• Troubleshoots, researches, and analyzes application related issues and questions
• Assists in identifying requirements for testing, may develop test plans and scripts, assists in coordinating testing, and documents test results
• May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
• Performs post-deployment validation for complex applications
• Consults with business unit to identify, analyze, refine and document business requirements
• Consults with vendors on technical aspects of assigned applications
• Minimum of B.S. in Computer Science, MIS or related degree and three (3) years of related experience or combination of education, training and experience
• Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
• Analyzes and tests proposed changes to business-related application information in ServiceNow
• Resolves data issues causing problems within the platform
• Monitors and maintains health, usage and data within ServiceNow environment
• Load, manipulate and maintain data within/between Service-now and other systems
• Responsible for setup of integrations, activation and maintenance of plugins
• Prepares and deploys releases into the ServiceNow environments using update set tracker and change management process
• Develops and maintains knowledge base articles
• Communicates and collaborates with team members, all stakeholders and end users
• Articulates technical concepts using easily understandable business language
• Completes development assignments
• 6+ years of experience in Information Technology
• Must be a ServiceNow Certified System Administrator
• 2+ years of experience as ServiceNow System Administrator
• Must be available to complete weekend releases to production and participate in an on call rotation
• Experience working with networking, Midserver, LDAP/AD, SCCM, ITIL, CMDB
• Experience working with general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Visa sponsorship is not provided for this role
• The candidate must have a strong desire to proactively and consistently improve the platform
• The candidate must have a strong desire to help and serve others in this role
• Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders, including the Software Configuration Analysts
• Leads the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
• Design, develop, and maintain complex ServiceNow workflows
• Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades
• Analyzes existing tools and evaluates viability of solution to technological needs; provides recommendations to management
• Identify, configure, troubleshoot, test, and resolve issues
• Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
• Complete work in a timely and accurate manner while providing exceptional customer service
• Ability to lead people, develop processes, and expand tools to enhance IT Service Management environment
• Ability to lead fast-paced, cross-functional, global teams throughout IT and the business
• Effective time-management and prioritization skills
• Excellent communication
• A positive can-do attitude and willingness to lead, teach, and learn
• Bachelor of Science degree in Computer Science or comparable experience
• 3-5+ years ServiceNow development (Fuji release or later) in an enterprise environment
• Experience leading the implementation of new functionality in ServiceNow, specifically with Incident, Problem, and Change Management
• Expert knowledge with ServiceNow Asset Management and Procurement modules
• Must be technically proficient and able to design and build applications that meet business goals and objectives
• Expert understanding of ITIL v3 methodologies
• Provide Level 2 support on ServiceNow platform for our employees
• Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
• Monitor health, usage and overall compliance of the application
• Leverage your experience with the platform to devise solutions to address incidents and challenges
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
• Ensure and maintain the integrity of the CMDB data
• Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
• Maintain current knowledge of relevant ITSM practices and technologies
• Participate in continuous process improvement in all areas of ITSM
• Three (3) years of experience with ServiceNow Discovery
• ServiceNow Administration certification a plus
• ServiceNow Developer certification a plus
• Three (3) years of experience with ITIL oriented processes
• Two (2) year experience with Agile Development environment, CMS, Jelly, and Angular
• Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology; enterprise experience
• Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices
• Thorough understanding of IT Service Lifecycle
• Strong relationship management skills with an ability to work with a diverse audience at different levels within Safeway and across different suppliers
• Effective supplier management, stakeholder management and internal customer relationship management
• Strong understanding of business needs in a multi-sourced environment

Servicenow Administrator Lead Resume Examples & Samples

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Participate in Configuration Management and Platform Administration meetings where appropriate
• Indirectly lead a team of ServiceNow Administrators
• Five (5) years of experience with ServiceNow Discovery
• Service Mapping experience is a plus
• Five (5) years working on a team as part of a large IT organization
• Three (3) years of experience with Configuration Management
• ITIL v3 certification a plus
• Three (3) years of experience in a lead role directing other administrators
• Agile certification highly desired
• Scaled Agile Framework certification highly preferred
• Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
• Experience working with LDAP, Active Directory, and SUDO a plus
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Proficient with Microsoft Office tools; Excel, PowerPoint, Word
• Able to function effectively in a fast-paced environment
• General support, administration and maintenance of ServiceNow platform and associated applications
• Work closely with ServiceNow functional team members to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work closely with ServiceNow functional team members to configure and improve core application capabilities
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integration and process automation
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS and advanced integrations)
• Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configure and manage Discovery and Orchestration
• Coordinate application and platform upgrades
• Share technical best practices to the immediate and extended teams for consistent coding practices
• Facilitates the resolution of high severity IT problem events to minimize customer impact. Responsibilities include participating in rotating on-call support process
• Performs analysis of incident and problem events to identify trends and service improvement opportunities. Develops recommendations based upon analysis and drives organizational efforts to implement
• Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions
• Experience with ServiceNow
• Solid working knowledge of MS Office Word, EXCEL and PowerPoint
• Knowledge of Express Scripts client account structure, pharmaceutical benefit plan design, business applications, and Client Website support
• Strong analytical, written communication and oral presentation skills
• Very detail oriented with a strong ability to organize, manage, and track projects

Servicenow Administrator, Computing Services Resume Examples & Samples

• Bachelor’s degree or equivalent in education and experience
• At least 1 year hands-on experience with ServiceNow administration and configuration required
• At least 4 years of experience in IT Service Delivery and experience in higher education is preferred
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results
• Familiarity with process analysis and design and IT project management
• Comfortable dealing with ambiguous assignments and have the ability to organize concepts into actionable plans
• Ability to function in a team environment, providing constructive feedback
• Highly resourceful team-player, with the ability to also be deeply effective independently
• Good oral and written communication skills with technical and non-technical staff including translation of business requirements and development of technical documentation

Senior Servicenow Administrator / Developer Resume Examples & Samples

• Serves as a developer and technical subject matter expert for the Lennar ServiceNow system
• Develops / implements new configurations and customizations for ServiceNow
• ServiceNow development experience
• C# or Java development experience
• JavaScript development experience
• Runs reports and configures service level agreements (SLAs) out of ServiceNow
• Analyzes user requirements in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Is responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Is responsible for the creation and documentation of development, unit test cases and build plans
• Ideal candidate will have successfully been involved in a ServiceNow implementation including all relevant modules
• Has attended ServiceNow Advanced System Administration and Orchestration courses
• An understanding of Agile development and delivery
• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
• Providing ServiceNow administration and development support to service owners with a view to continuously improving service quality
• Administering, configuring and developing capabilities to implement improvements and enhancements on the ServiceNow platform that aligns with IT service management policy, process and procedures
• Gathering requirements from service owners for new functionality, reports & automation
• Understanding IT and business requirements and to create, test and deploy business rules and scripts that reflect these requirements
• Configuring and administering the ServiceNow platform user interface, screen elements, mobile interfaces, plugins and branding
• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
• Managing and administering ServiceNow users, groups, and all the various roles
• Developing, building, testing, deploying and updating items within the Service Catalog
• Creating and maintaining service level agreements with related targets and offerings
• Configuring and maintaining application security across all modules and interfaces
• Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform
• Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information
• Ensuring Informatica is getting the best performance from the system and troubleshooting and escalating system issues when they arise
• Setting up and managing the use of social IT functionality within the platform
• Acting as a subject matter expert of the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications
• Managing the work performed on ServiceNow (e.g. enhancement & bug requests) and looking for opportunities to automate IT and business processes on the platform
• Administering the population of information and articles within the knowledge base
• Performing daily operational management and administration activities as needed
• Producing reports and dashboards based on defined measures, metrics and key performance indicators
• Recommending any improvements regarding the platform, processes or reporting
• Managing and updating the administration and configuration documentation of platform
• Creating and maintaining technical procedures and “How-To” documentation
• Ensuring Informatica policies are reflected in the way the platform is administered
• Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions
• Ensuring that IT services meet and at times exceed customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
• Industry recognized engineering, computer science or IT Bachelor level degree
• Has 3-5 years of ServiceNow administration experience in a global environment
• Has 2-3 years developing JavaScript programs
• Has solid knowledge of IT support processes in general
• Speaks good English
• Certified on ServiceNow or has attended the ServiceNow system administration course
• Experience of C++ or any other programming language knowledge
• Experience of improving process is a major plus
• Possesses good documentation skills
• Is a self-starter who is adept at translating concepts into solutions
• Is able to work independently
• Has strong MS Excel skills
• Needs to have worked in large multi-national environments that span the globe
• Troubleshooting and maintaining existing configuration
• Developing Functional and technical designs for a ServiceNow Solution
• Developing custom workflows within ServiceNow as needed
• Assist with the implementation of ServiceNow Discovery
• Assist with training from a technical stance as needed
• ServiceNow Design and Development (ServiceNow) – 1 – 3 years
• ServiceNow Discovery Experience – 1-3 years
• ITIL Tool Design and Development – 3 – 5+ years
• ) Implementation of ServiceNow
• ) Integration of ServiceNow
• )SOAP Messaging
• Bachelor’s Degree and 6 or more years of experience in the Technology area
• High School Diploma or Equivalent and 8 or more years of experience in the Technology area AND
• 6 or more years consulting experience in service improvement or performance management
• 6 years of experience in outsourcing of IT services
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs
• Knowledge of or experience with one or more of the following modules is required: Incident Management, Problem Management, Request Management, Change Management, Asset Management, Release Management, IT Cost Management
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Interface with business analysts and technical staff and be holistically responsible for delivering complete, stable, and reliable work products
• Be open and willing to support other applications, technologies, and ways of thinking
• Bring or obtain knowledge of the ServiceNow database / data model, as well as detailed knowledge of
• Prior experience in Service-Now as a System Administrator or similar responsibility, at least 2-3+ years in IT related field
• Bachelor's Degree required; ServiceNow System Administrator Certification a plus
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)

IT Servicenow Administrator / Developer Resume Examples & Samples

• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Work directly with end users to resolve support issues within ServiceNow
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Create ServiceNow reports and dashboards
• Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation
• Perform additional duties as requested
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment required
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc required
• Strong Knowledge of the ITSM/ ITIL Framework required
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
• Associate’s/Bachelor’s Degree preferred
• Flexibility required in schedule and ability and willingness to provide after-hours support when necessary
• Maintain a high level of teamwork and communication across various IT and business groups
• Drive business solutions from inception through solution implementation
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Configure ServiceNow Discovery and Orchestration
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Integration (interfacing) of enterprise software systems with ServiceNow
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
• Experience working in and managing multiple update sets and coordinating their promotion
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Must have experience in multiple ServiceNow implementations and have developed custom applications
• Must be adaptable to work in a varied, fast paced exciting, ever changing environment
• Experience implementing systems using the Agile/Scrum methodology
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• ServiceNow Implementation Specialist Certification preferred
• Maintenance and continuous improvement of the processes, policies, working methods and tools
• Monitors health, usage and data within ServiceNow environment
• Development of, but not limited to, the following modules
• Bachelor's degree in technical discipline or related field, or an equivalent combination of education and experience as required for the specific job level
• 5+ years working in the ServiceNow platform in an Admin/Developer Capacity
• Certified Application Developer (ServiceNow) & Certified System Admin (ServiceNow) certification or CIS/MIS Desired
• ITIL Foundations Certified. Expertise in ITIL processes - Incident, Problem, Change, Knowledge
• Proven ability to create workflow activities and approvals
• Ability to establish and maintain effective working relationships with employees and vendors
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML etc.)
• Strong experience with automation technologies and methodologies as well as integrations into ServiceNow
• Configuring ServiceNow Asset, Incident, Problem, Change and Knowledge management modules based on business and IT requirements
• Performing ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of ServiceNow applications, maintenance and troubleshooting of the ServiceNow platform
• Performing application user interface and supporting workflow configuration
• Provide Service Now reports to management(hardware, software, compliance
• Enter and track IT assets in Service now using manual or automated processes
• Create, track , modify CI records to include CI details and attributes
• Maintain relationships between business services and the IT infrastructure
• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team
• Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters
• Insight on functional and non-functional requirements related to technical delivery of the project
• Troubleshoot and resolve hardware and software problems
• Proven success in on development projects at an enterprise level
• Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects
• AJAX, Javascript preferred
• XML, XSLT preferred
• Integration (interfacing) of enterprise software systems preferred
• Develop, configure and improve core and custom applications
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configuring and managing Orchestration
• Load, manipulate and maintain data between Service-now and other systems
• Flexibility to work with a variety of personalities and styles
• 5-7 years' IT Operations experience or related experience
• 3-5 years' experience ServiceNow administration in an enterprise environment
• Must be technically savvy and able to design and build applications that meet business goals and objectives
• Proven experience implementing and customizing a web architected, n-tiered enterprise application
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
• Experience with JavaScript, XML, HTML
• Integration (interfacing) of enterprise software systems
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• At least 3 years hands-on experience with ServiceNow administration
• You have two years of development experience, particularly with JavaScript, and working in a multi-developer environment
• You are excited for new challenges and can adapt to the business needs but not lose focus on delivering results
• Familiarity with project management, process analysis and design in an IT Service Management environment
• You understand that assignments can be ambiguous but can craft them into actionable plans
• You are deeply effective independently but also thrive with the team
• You effectively communicate your ideas and concerns both in person and in writing, providing the correct level of technical detail based on the audience
• Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
• Build service request process and forms from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings
• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow
• Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule
• Logs technical support incidents, problems and requests into Service-Now. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements
• Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
• Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production
• Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Assist in conceptualizing, designing, and maturing ITIL v3 processes
• Assist in conceptualizing, designing, and maturing of enterprise CMDB
• Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards
• Train users in operation of the system
• Must have 5+ years of hands-on experience implementing ServiceNow. ITIL Service Operations or Release, Control and Validation certification
• 5 years' experience in IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
• 5+ years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
• Working knowledge of Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery Project Management experience
• Relational database expertise such as Oracle, MS Sql Server, etc. preferred
• Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
• Agile / SCRUM experience, preferably acting in capacity as a SCRUM master
• Knowledge of LDAP/Active Directory, and relevant IT architecture experience
• Bachelors and five (5) years or more experience [4+ years of experience may be used in lieu of degree] as an ITSM software admin
• Must have 1+ years of ServiceNow development, configuration and administration experience
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management required
• Possesses knowledge of data mining and report generation
• Possesses a basic understanding of the IIS Web Server and .Net application
• Demonstrates the ability to translate technical information into terminology understood at all levels of users, both verbally and in writing
• Is a self-starter, is enthusiastic, and is flexible with changing priorities
• Works well in a team, and is able to divide duty assignments with team members as needed

Senior Servicenow Administrator & Developer Resume Examples & Samples

• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Lead and assist with all technical aspects of solution delivery including
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Strong customer service and excellent verbal/written communication
• At least 6 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Knowledge of SDLC, Agile, & SCRUM
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• ITIL Foundation V3 or 2011 certification
• Service platform integration experience
• Maintain the CMDB and Asset Management repository
• Manage Discovery
• Conduct regular CMDB audits
• Maintain documented relationships in the CMDB
• Establish and maintain business services
• Ensure CI records are appropriately related to incident, problem and change records
• Oversee the entire asset management lifecycle
• Ensure model records are created and maintained
• Track versions, vendors, hardware or software maintenance or warranty agreements, and end-of-life dates
• Conduct asset inventory audits and maintain software licenses and install/allocation counts
• Prepare reports
• Assist the lead system administrator with day-to-day platform maintenance
• Minimum 3+ years of, Asset Management and CMDB administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
• Understanding of ITSM best practices and ITIL principles (ITIL foundation certification a plus)
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Familiarity with IT technologies including common hardware, networking, and software licensing
• Experience with purchasing and receiving processes
• Experience with automated discovery tools strongly desired, ServiceNow a plus!
• IAITAM (International Association of Information Technology Asset Managers) certification a plus
• Strong Knowledge of the ITSM/ ITIL Framework
• Flexibility in schedule and ability and willingness to provide after-hours support when necessary
• Ability to write detailed documentation around processes, procedures, and day to day tasks
• Ability to independently work on projects through completion
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Participate in design and code reviews
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Develop and manage operational and reporting metrics for ServiceNow
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Experience working in virtual teams and with multiple time zones
• At least 3 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ yrs. work experience in a technical role, preferably in a client service market
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Strong customer service and excellent verbal/written communication skills
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Multiple ServiceNow Implementation and Integration Experience
• Consulting experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Assist with Service Now system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues
• Web Technologies (XML, HTML, JavaScript., C++, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language
• Experience handling PCI & PII data. HIPPA data a plus
• Impeccable time-management and record keeping & Documentation
• The ability to take complex end-user requirements to code
• A strong personal commitment to quality service
• A positive can-do attitude & willingness to learn
• The ability to work within cross functional teams
• Experience in these areas is a plus
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP
• Single Sign-on using: Digested Token, SAML 1.1,SAML 2.0
• Web Services integrations
• This position is eligible for the Employee Referral Bonus Program-Tier 4 #LI-TH1
• Bachelor's Degree preferred and a minimum 8 years of infrastructure operations and design; Minimum 4 year experience in systems and architecture design
• Broad knowledge of Infrastructure and architecture in an IT environment (Capable of driving mapping of the Business Service down to the individual infrastructure components)
• Knowledge and practical experience in apply best practices for IT Service management (ITSM) such as those in frameworks of ITOM, TBM/ATUM, SAM, and ITIL, must also have experience in requirements elicitation, project management and agile development
• Knowledge of Service Management platforms for managing configuration and asset management information such as ServiceNow, Oracle, BMC, etc. Capability to become an expert on the application in the product, provide level 2 application support and to define required enhancements based on feedback from user community. Ability to navigate supporting tools such as JIRA or VersionOne, PPM, etc
• Experience in defining metrics, creating and analyzing reports in order to drive improvements
• Experience in owning and leading other ITSM process areas desired; as this role could be tasked to own additional processes outside of Configuration and Asset Management, including but not limited to Service Level Management and Event Management
• Ability to lead presentations and provide training to all levels within the organization
• Designing, Implementing and Testing new workflows, forms, and Service Catalog items
• Subject Matter Expert for CMDB Scheme, CI naming convention, and Road Map
• Gathering requirements
• Creating Report, Dashboards, etc

Related Job Titles

servicenow developer administrator resume example

By clicking Customize This Resume , you agree to our  Terms of Use  and  Privacy Policy

servicenow developer administrator resume example with 6+ years of experience

• https://www.linClaireedin.com/in/ClaireartheeClaire-Claire-8732001bb/

A Qualified IT Professional with 7+ years of experience with more than 5 years of experience in ServiceNow Development, Implementation, and Administration.

Experience in designing, developing, customizing & administering ITSM suite of applications.

• Management of large release, latest was New YorClaire .

Experience in Installation and Configuration of different modules of ServiceNow.

Strong experience in JavaScript.

Experienced in all phases of Software Development Life Cycle (SDLC) , quality management systems, and project life cycle processes.

Extensive experience in activities related to Configuration liClairee Creating Roles, Profiles, Email Services, Page Layouts, WorClaireflow Alerts and Actions, and Approval Process.

Involved in Data Integration and Migration with the existing Legacy systems using data loader.

Experience in worClaireing with WorClaireflows, Import Sets, and Update Sets .

Good Clairenowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.

Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA worClaireflow .

• Performed code migration using Update Sets . Used Web Services, Email Integration to integrate applications and data sources.

Experience in Service Management and Service Delivery Process. (ITIL FrameworClaire).

Proven experience on Incident, Problem, Change, Service Catalog requests, Reports , and Web Service Integration along with MID Server .

Experience in ITIL, ITSM V3 processes, Web services , Business Rules, Client Scripts, WorClaireflows, Web Protocols , and Service Catalogs in ServiceNow .

Experience in migrating between various environments in ServiceNow using Update Sets.

Experience in creating, monitoring, modifying, and publishing service catalog worClaireflows with approvals .

Loads manipulate and maintain data between ServiceNow and other systems.

Executed multiple implementation projects on ServiceNow Non-ITSM modules ( CSM, SecOps, GRC )

Configuration Development and development of Requirement Integration components ( SSO, LDAP ).

• Collaborated with team members in developing and maintenance of CSM solutions.

Create an access control rule ( ACL ). Use of scripting tools and ServiceNow functionality to create scripts to automate routine tasClaires being done in ServiceNow.

Familiar with ServiceNow Content Management System ( CMS ).

Experience in developing and have worClaireed on applications in Java and J2EE technologies .

Experience in web development and application development using HTML , JavaScript, Ajax, and CSS , J2EE .

Experience in web-based and application development using Java Beans, Servlets, JSP, XML, Web Services.

• Involved in ServiceNow Development, Customization, and Administration.
• Implementation of Problem Management, Incident Management, Change Management, Service Catalog Management, Email Notifications .
• Application Support for Incident Management, Problem Management, Service Catalog.
• Involved in developing worClaireflows .
• Reviewed Business Rules and recommended solutions for implementation.
• Design and development of ServiceNow forms and views . Developed Scripts to invoClairee existing Scripts.
• Development of SLA for organizations. Implementation of ACL , Customized Service Catalog Management.
• Created a customized role with all required access to entire application for admin of GRC .
• Establishing preliminary effort and schedule estimates (i.e., points (person-hours) and deployment dates) for remaining SLDC stages (design, development, FT, UAT coordination, deployment, hyper care) in line with worClaire intaClairee process.
• Design, configure, develop, troubleshoot & deploy ServiceNow ITBM and ServiceNow Platform applications including IT Service Management ( ITSM ); IT Business Management ( ITBM ); IT Operations Management ( ITOM ), HRMS (Human Resource); Performance Analytics; Service Portal; and Configuration Management Database ( CMDB ), CMS Portal, Service Version Upgrade.
• Develop custom applications within ServiceNow platforms, including ServiceNow APIs, ServiceNow WorClaireflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• Developed Import Sets to import data from different sources.
• Developed Transform maps to map values between Import Set and ServiceNow tables .
• Involved in developing Transform Scripts to trigger events during import process.
• Awareness of procurement and with stores, and ensure all Assets are reconciled and optimized.
• Customization of Incident Management Application .
• Creation of Email Notifications and Inbound Actions. Customizations Migration between Instances using Update Set .
• Thorough understanding of ITIL/ITSM processes. Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
• Performed system and integration testing with sample and live data.
• Managing security incidents and integrating with associated CI etc
• Hands-on experience in Governance, RisClaire and Compliance application (GRC), developing CMS in Service Now.
• Implemented Secops and GRC modules namely RisClaire, Audit, Compliance, and Vendor management and optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project, and Portfolio management.
• As per best practices of ServiceNow, developed and configured Business Rules , Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Scheduled Jobs , etc.
• Developed and maintained APIs and data integration processes between ServiceNow and other services
• Development of Service catalog which includes creating new catalog items , designing worClaireflows , and execution plans.
• Created functional and technical specifications documents for various ServiceNow modules.
• Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Clairenowledge, Service Catalog, CMDB in ServiceNow.
• Coordinating instance upgrade activities.
• Involved in cloning activities liClairee raising requests for cloning and excluding some tables to not come under cloning.
• WorClaireed on CMDB from scratch. WorClaireed on domain separation.
• Configuration of Email Notification and Alerts to notify users about specific activities in system.
• Involve in design, development, administration, and deployment of Service-Now.
• Ability to handle incidents within SLA terms.
• Lead integrations between ServiceNow, LDAP, CMDB, Mid-server, Web Services , Email, and other relevant technologies utilizing infrastructure platform APIs via SOAP and/or REST APIs Understanding and experience with XML, JSON.
• Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl, and PowerShell.
• Implementing ServiceNow Discovery and CMDB and integrating them with Change management.
• Expertise in using DISCOVERY to load configuration information to CMDB .
• WorClaireed on UI Macros to create pages as templates on requirements from staClaireeholders.
• Configured multiple forms for these modules using Configuration Management Database .
• Resolving typical Users' access and roles issues by checClaireing active directory and users’ table.
• Creating database views to pull reports on variables that are being used by catalog items.
• Writing Catalog client scripts and UI policies to maClairee client-side changes.
• Creating UI pages to use them in catalog items, implemented using UI scripts.
• Creating Clairenowledge articles to document steps in creating catalog items.
• WorClaireing on different Claireinds of variables and variable sets.
• WorClaireing on order guides , to arrange them in sequential order to maClairee users comfortable while raising requests.
• Integrating Service catalog module using Web Services and fixing issues which come up while tolls are getting interacted.
• Re-designed worClaireflows using worClaireflow editor, Reconciled complicated worClaireflows to simpler form.
• Writing script includes invoClaireing them in reference qualifiers or variable scripting.
• Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive, and easy to use.
• Configuration of Email Notification and Alerts to notify users about specific activities in system such as updates to Change and Problem requests.
• Utilized Java Scripting in Business Rules, Client Scripts , UI Policies , and UI Actions to deliver solutions that automate and audit business processes to customize instances as per Business needs.
• Responsible for access control, security , minor enhancements such as form or worClaireflow editing.
• Responsible for gathering requirements and customizing Business Service Catalogs from scratch.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Involved in providing design solutions, technical methodologies, and processes solutions to meet customer requirements.
• Manage and coordinate activities during overall ticClaireet life cycle in Incident and Problem Management.
• WorClaireing on Systems Requirement Specification ( SRS ) including problem analysis and system definition models.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as users, service catalog items.
• Use business analysis sClaireills to directly interface with customers to design and build applications that meet business goals and objectives.
• Responsible for participating in support of processes, tools, and methodologies to drive consistent IT Software Asset Management (SAM)
• Implementation experience of Event-based integrations liClairee Mid Servers, TEC, Web Services.
• Planning and coordinating execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Customized and created worClaireflows for Change Management, Configuration Management, Clairenowledge management, and service catalog items. Involved in creating scorecards from Service Now CMDB .
• Extensively worClaireed on WorClaireflow and web service integrations.
• Created Database views to create reports across multiple tables.
• WorClaireed in creating common reusable Test Claireits for various components in Service-Now.
• Involved in developing Web Services (SOAP) to support internal and external requests.
• Performed Unit and system testing of application code as well as execution of implementation activities.
• WorClaireed with other internal IT teams to complete project activities (Architecture and Database teams).
• Used Web applications CSS, JavaScript, and jQuery .
• Involved in different phases of SDLC and used LINUX/UNIX.
• Implemented Graphical User Interface design and worClaireed on HTML , DHTML, XML, XSL, and CSS .
• WorClaireed on database tools TOAD, SQL-Developer .
• Developed application code using Java, J2EE , and Struts .
• Participated and provided feedbacClaire in code analysis and reviews.
• Participated in department-wide initiatives to address long-term business, technical, and performance goals.
• WorClaireed on HTML, CSS, JavaScript, Java, Spring MVC , and Websphere M.
• Practiced continuous Integration, unit testing , TDD , and refactoring.
• Updated existing Website of clients as per request.
• UML and Agile Modelling were used throughout development process.
• Developed dynamic pages using PHP and JavaScript .
• Wrote various methods to manipulate HTML and CSS in jQuery , maClaireing web pages dynamic using AJAX , JSON , and XML
• Developed HTML and CSS codes for front-end deployment.
• Tested application using Use cases and used Use cases to identifying and clarify requirements and agile methods for building software.
• ServiceNow Administrator

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use .

Resume Overview

School attended.

• Wilmington University

Job Titles Held:

• ServiceNow Developer/Administrator
• Servicenow Developer/Administrator
• Java Developer
• Master of Science
• Bachelor of Science

Similar Resume

servicenow system administrator/ developer

Candor Intelligent Solutions

servicenow administrator/developer

Alteryx Inc.

oak point, texas

houston, texas