selection criteria examples problem solving skills

Everything You Need to Know About Writing Standout Key Selection Criteria Responses

How are key selection criteria used.

Key Selection Criteria (KSC) outline the qualities, knowledge, and skills needed to do the job. This information is often found in job ads or position descriptions. While asking candidates to respond to KSC is more common within the Education and Government sector, many other organisations also include KSC in their recruitment and selection process.

KSC provide a quick and easy way for employers to engage with candidates who are genuinely motivated to work with them – after all, responding to KSC takes time and effort. But more importantly, KSC provide an objective way to assess candidate suitability to job requirements.

What’s involved?

You will write short statements selling your capabilities for each criterion. Your response can include specific examples where you have demonstrated the behaviour, knowledge, skills, and personal qualities asked for in the KSC.

It’s essential to check your KSC statement for spelling and grammar. Then, get a family, friend, or trusted recruitment partner to review what you’ve written and provide feedback.

KSC tend to focus on critical capabilities such as:

• Application of technical knowledge
• Communication skills
• Problem Solving
• Stakeholder and interpersonal skills
• Time management and prioritisation skills

Examples of Key Selection Criteria

• Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.
• Proven ability to manage and prioritise tasks and issues individually, and with other team members and vendors, escalating prioritisation conflicts in an appropriate and timely manner.
• Demonstrated experience in software development languages: .NET and Javascript.
• Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Benefits of responding to KSC

• Your application is assessed in a fair and consistent way. 
• You will better understand the areas in which you will excel and opportunities for further growth.
• You can determine if it’s a role you really want.
• You will be better prepared for  behavioural-based interview questions .
• You can save what you’ve written for future interviews (and KSC).

Step-by-Step Guide on How to Respond to KSC

1. Start by highlighting the keywords in each criterion.

2. Think about what the employer is asking for with each criterion. Do they want to know how experienced you are in a programming language, how you work as part of a team, or whether you will be able to solve your own problems?

3. List examples of how you meet the criterion.

Tip: Describe relevant skills, experience, incidents, training, personal qualities, expertise, outcomes, and achievements.

4. Review your list and summarise how you’ve demonstrated each criterion in 100-200 words. 

Tip 1: Remember to mirror the language of the KSC in your response and use those keywords you highlighted at the start!

Tip 2: The STAR technique is commonly used when responding to behavioural-based interview questions. It also provides a useful framework for KSC responses.

• What was the  S ituation  in which you were involved?
• What was the  T ask(s)  you needed to accomplish?
• What  A ction(s)  did you take?
• What  R esults  did you achieve?

Three Examples of KSC responses

Example one.

KSC – Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.

Response – “Problem-solving has been a critical part of my roles over the past three years working as Service Desk Engineer at ABC Technology. I deal with various problems daily and have resolved many IT issues related to hardware, system access, and network connectivity. 

My approach is to investigate what happened from the staff’s points of view, clarify the facts, and determine what went wrong. I then propose suitable solutions to resolve the issue. However, if further investigation is required, I ensure I provide regular updates.

As a result, our IT Service Management tool (Remedy) shows that less than 1% of localised incidents needed escalation.

An example of a more complex issue I resolved involved investigating why updated applications failed after reformatting our Product Manager’s laptop. As a practical interim solution, I provided the manager with a replacement laptop so they could perform their core tasks. At the same time, I analysed existing processes and conducted online research. As a result, I identified the issue was due to the updated applications not being compatible after the new installation. After applying the relevant fix, I suggested updating our process to check this in the future.”

Example two

KSC – Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Response “In my 15 years as an IT Manager, strong communication, negotiation, and interpersonal skills have been essential. I have dealt with a wide range of people, including IT staff, vendors, and leaders from departments across the business. 

For example, I led the upgrade of the CRM system that our Sales and Marketing team use to capture leads and update customer records. I led successful collaborative efforts between the vendor consultants and our internal IT team to ensure timely delivery. I also provided regular updates to the Head of Sales & Marketing and sought their input throughout the project. In addition, I got their assistance in identifying system champions and super users within the business to assist with the transition and training. As a result, the system was implemented as scheduled with only one rollback to a minor feature that the vendor resolved within a week. The Head of Sales & Marketing sent an email afterwards to thank my team and me for our efforts.”

Example three

KSC – Demonstrated experience in software development languages: .NET and Javascript.

Response “I have 13 years of experience working with the Microsoft stack doing custom .NET development. The work I have been primarily involved in includes expanding and extending customer-facing IT systems which have been all been developed in-house using both the .NET stack and Javascript.

Over the last six years, I have worked as a Senior .NET Developer with XYZ Company. The custom builds I have worked on have helped the company gain a market-leading edge over competitors and better service its customer base. As a result, the company has doubled in size and grown its members ten-fold from when I started.

Core technologies used as part of the various applications I have developed and improved include: .NET Framework, .NET Core, ASP.NET Web Forms, Windows Forms, ASP.NET Web API, JavaScript, jQuery, Web Services, WCF Services, Windows Services, NUnit, Sitecore, PowerShell, SignalR, Entity Framework, LINQ to SQL, SQL Server, T-SQL, and Stored procedures.”

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How to write key selection criteria

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Well written key selection criteria may help you get an interview.

Many roles in the public sector ask you to write responses to key selection criteria. But some don’t.

Check the job advertisement and position description to see if you need to respond to key selection criteria.

If you do, a selection panel will read your responses to work out if they want to interview you.

Use your responses to help prepare for your interview, as they’re good answers to refer to.

Step 1: brainstorm key words and ideas

Copy and paste the criteria from the position description into a new document.

For each criterion:

• highlight the keys words you think the employer is looking for
• list examples of your skills, experience, incidents, training, personal qualities and expertise

Step 2: write a statement using the SAO approach

Write a statement under each criterion of 60 to 120 words using the SAO approach:

• Situation, where and when you did something
• Action, what you did and how you did it
• Outcome, what was the result of your actions 

Step 3: proofread your statements

Each of your responses to the criteria should be:

• free of errors
• concise, precise and relevant
• factual and positive
• about your capabilities and experience

Key selection criteria examples

KSC1: Problem solving - Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

Problem solving has been a critical part of my roles over the past five years. While working as Customer Complaints Officer at Acme Department Stores, I dealt with a variety of problems. While many could be resolved easily, two to three per week were more complex and required a detailed process to resolve. I had to investigate what had happened from the staff and customer's points of view, clarify the facts, and work out what had gone wrong and why. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. Less than one per cent of complaints had to be escalated.

KSC2: Advanced computer skills - Uses a wide range of software features for word processing, spreadsheets, etc. Helps others solve problems with software.

As Personal Assistant to the Marketing Manager at SYZ Enterprises, about half my time was spent preparing letters and reports for clients using Word. I also used detailed information in Excel spreadsheets to prepare graphs and tables, to demonstrate the results of our market research and to analyse client company performance. I often prepared major PowerPoint presentations for my manager and maintained a database of her contacts. I also managed many daily emails and searched for information on the Internet to answer questions.

KSC3: Sound communication, interpersonal and negotiating skills, including well-developed written and oral skills, and the ability to develop and deliver interpretation and education services.

In my five years as a teacher, strong communication, negotiation and interpersonal skills have been essential. I have dealt with a wide range of people, including parents, colleagues and students. I was involved in a community project where I co-wrote a booklet on helping children learn and have fun. As part of this project, I led successful negotiations with the local council and three schools in the area who agreed to run a series of weekend family science programs for kids in the area.

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minute read

Key Selection Criteria: what it is and the best way to respond

Applying for a job that requires a response to Key Selection Criteria? Follow this guide on what it is, how to respond and the top mistakes to avoid.

Key Selection Criteria are used as a recruitment tool throughout the public, not-for-profit (NFP) and academic sectors but are becoming increasingly common in the private sector too.

If this is the first time you have encountered it you may be tempted to bypass the request, especially if you feel that you are a really strong candidate and have a comprehensive resume and cover letter ready to send.

But before you opt for the easy route and hit submit, you need to know that if you do this you are very unlikely to be considered for the position because your application will be seen as incomplete – even if you are the perfect fit for the role.

Undeniably this is going to take some work on your part but if you follow this guide it will be easier than you think, plus it will give you invaluable preparation for your interview

What is Key Selection Criteria?

Key selection criteria are the skills, attributes, knowledge and qualifications that the employer has defined as being essential for satisfying the requirements of the job you are applying for.

You will need to clearly show how your personal values, knowledge, skills and experience meet this criteria through examples from other jobs, experience gained outside or work, or from your formal studies.

The words used in selection criteria statements will give you a clue as to how to structure your response. When you see ‘demonstrated’, ‘proven’ or similar, it is an explicit instruction to use an example to demonstrate your suitably.

How are selection criteria assessed?

Selection criteria are each assessed separately and will have points assigned to it. You will score higher points by successfully demonstrating the skills/experience that they are looking for in that criterion. Your overall response – covering all questions within the selection criteria – then gets an overall mark. Those that score well across the board move on to the next stage of the recruitment process which is typically a first interview.

How long should a response to Key Skills Criteria be?

The simple answer is as long as they ask for.

Somewhere in the application instructions there will be a ‘How to Apply’ guide or similarly worded document. You might find it at the foot of the job advert, in the job description or on the company’s careers page. Once you find it, read it carefully and comply with their exact instructions. They most probably will also have set a word count or page limit for your responses too so make sure you strictly adhere to that as well.

If there are no limits set, approximately 250 words is generally an appropriate length for each criterion. However, this will depend upon factors such as the complexity and seniority of the role in question.

Regarding the layout, where possible dot points should be used rather than long paragraphs of text. This will make it easier for the selection team to read your application and will also positively demonstrate your written communication skills.

There should be no errors anywhere in the document, it should use a clean and clear format and the sentences should be grammatically correct and concise.

What if I don’t meet all of the Key Skills Criteria?

This is dependent on how specialised the role is.

For example, if you have only 3 years’ experience and they have set a minimum of 5 but there are very few people with your particular skills and experience, then it may well be still worth applying.

However, if you can be sure that there will be many candidates with the same skills applying for this role then I suggest you adopt the 80% rule.  If you cannot satisfy at least 80% of the requirements then it probably is not worth the considerable time and effort of applying.

To help you decide whether you reach that 80% threshold, take a look at the Job Description and ask yourself these questions:

• Do I meet all or most of the Knowledge, Experience, Skills and Qualifications of the job?
• Could I do the job with some training - formal or on-the-job?
• Do I have skills gained in other fields of work that may be transferable?

If the answer is yes, then you are ready to start your response and that starts with a with little bit of research.

How to prepare a response to Key Skills Criteria

From our experience, people who do some basic research about the job before answering the Key Selection Criteria and submitting their applications achieve the best results.

So before compiling your response, research the company and learn about projects, key personnel and events. This will help you to focus your application better.

Now you are ready to prepare your response.

Read and re-read the advertisement, KSC and Position Description.

It is really important that you clearly understand what is meant by each selection criterion before putting pen to paper.

If you don't fully understand the job requirements you may have difficulty demonstrating that you are the best person for the job.

If you are unsure about any aspects of the job, call the Recruitment Officer (the name and telephone number will be in the job details) during normal business hours.

Print or Save

Print or save the Job Details, Position Description, and KSC so you can easily refer to it as you go through this process.

Highlight key words in the first KSC and think about what they are really asking for.

Now brainstorm a list examples of how you meet the KSC.

Describe relevant skills, experience, incidents, training, personal qualities, expertise and things you couldn’t have done without all these.

Ideally these should be from the last 3-4 years.

Use the STAR method to review your list and summarise, in 50-120 words, how you demonstrated this KSC.

Star stands for Situation , Task, Action and Result .

The situation will highlight a duty, problem or challenge.

The task will be what was needed to be achieved or resolved.

The action will be what you actually did and how you did it.

The outcome will be the positive result you were responsible for. 

Repeat Steps 3 to 5 for the remaining KSC.

Examples of KSC responses

Here are a few examples to help you see how they work out in a real paragraph plus the sort of length you should be aiming for.

Problem Solving

Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

"Problem solving has been a critical part of my roles over the past five years. While working as the Project Manager at XYZ Company, I dealt with a variety of urgent and non urgent issues. While many could be resolved easily, 2-3 per week were more complex and required a detailed process to resolve. I had to investigate what had happened from the staff and customer’s points of view, clarify the facts and work out what had gone wrong and why. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. Less than 1% of complaints had to be escalated."

Computer Skills

Uses a wide range of software features for word processing,

"As an Administration Assistant to the Manager at XYZ Company, about half my time was spent preparing letters and reports using Word. I used detailed information in Excel spreadsheets to prepare graphs and tables to demonstrate the results of our budget analysis and to analyse Departmental performance. I often prepared major PowerPoint presentations for my Manager and maintained a database of her contacts. I also managed many daily emails and searched for information on the Internet to answer questions."

Communication Skills

Sound communication including interpersonal and negotiating skills, along with well-developed written and oral skills.

"In my 5 years as a Foreman for XYZ Company, strong communication, negotiation and interpersonal skills have been essential. I have dealt with a wide range of people, including workers, colleagues, the public and Contractors. I was involved in a community project where I had to build new pedestrian road crossings. As part of this project, I successfully negotiated with the three local schools in the area who agreed to use additional staff to ensure kids could cross the roads safely. This agreement required me to update my written JSA clearly outlining the safety measures to be used."

Operator Skills

Demonstrated ability to safely operate and maintain road construction plant.

"In my 7 years as a Plant Operator I have operated backhoes, loaders and bobcats. I have recognised certificates of competencies for each of these plants. I have never had an accident whilst operating plant. Whilst I was working at XYZ Company I was used as an official tester to assess applicants’ knowledge of plant maintenance and their competency to operate loaders and bobcats.”

10 mistakes to avoid with Key Selection Criteria responses

There are many areas that can trip you up but here are the 10 most common to avoid.

01 Choose recent 

If possible, select examples that have taken place in the last twelve months to provide fresh experience. 

02 Choose relevant

For example, if it is HR then it needs to be an HR related example. If you don’t have one, then pick ones that prove transferable skills.

03 Match seniority

The more senior you are, the more responsibility and accountability you have. Take care to choose an example at the appropriate level.

04 Don't make things up

Do not twist the question to suit an example – really think about the question and find an example that answers it naturally.

05 Always support

Remember to support your claim. Your examples must be detailed and be very clear about the process of the task and the action.

06 Stay on track

Responses to criteria can easily go off track ad include irrelevant information. Start your first sentence using the language of the criterion. If it’s about solving problems, then start by saying something like ‘I have demonstrated my problem solving skills in my roles as xxx, yyy and zzz.’

07 Recognise levels

If there are several jobs at different levels on offer that you wish to apply for, make sure you understand the differences between them. Read the job descriptions carefully for the word changes as you may need to make some adjustments to cater for these subtle differences.

08 No abstract nouns

Responses to criteria need to be written in strong, direct language that puts you centre stage as the main actor. For example, ‘During the meeting I negotiated an agreement with all stakeholders to appoint a new project leader.’

09 Use past tense

Always use past tense because it works better to convey that you have demonstrated a skill.

10 Positive outcomes

This is the most important element of key selection criteria. For example, you could have saved money, improved efficiency, or provided fantastic customer service. Many people are afraid of blowing their own trumpet and can dilute this section by being too humble. Do not be – this is your chance to really shine and put yourself above your competition.

Don't let this hard work put you off. A great application sets you up for a great interview. Plus, keep a record of your responses because they can provide the foundation for other applications should you need them.

So many people never apply when they see the words Key Selection Criteria so if you put the effort in, you stand a higher chance of making it through to the interview stage.

Have any questions? Leave a comment below and I will be happy to help.

Mark Daniel

About the Author

A global resume writer and career coach, Mark is known for his honest, direct, and hard-hitting advice, helping people manage job applications and succeed at interviews. Now based on the Sunshine Coast in Australia, he is the co-founder of Real Life Career Advice and a prolific publisher, contributing to several industry magazines and his daily career advice blog to his 45,000 LinkedIn followers.

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Addressing selection criteria

How to write convincing statements that hit key points

Selection criteria are the skills, knowledge, and experience required to successfully do the job.

A key aim of a job application is to demonstrate that you meet the inherent requirements of the role. While a resume may offer an overview of your skills and experience, statements that directly address the selection criteria provide more detail about how you have demonstrated the competencies required to do the job. The employer can then compare candidates against the same set of criteria.

Where do I address selection criteria?

Keep the selection criteria in mind when describing your skills on your resume, but most employers will also expect you to address the selection criteria more directly elsewhere in your application.

Here are the most common formats for addressing selection criteria:

A statement of claims against selection criteria is a document where you will use each criterion as a heading and write a description of how you meet each one. Organisations that use this method of addressing selection criteria include government departments, non-government organisations (NGOs), universities and research institutes. They will request this document in the job advertisement or information package. Use the title the organisation has given this document and include the job title and reference number, if applicable, as well as your name as a header on each page. Deal with the criteria in the same order as in the advertisement or duty statement.

An online application may require you to address each criterion in a text box within an online form. This process is very similar to writing the statement of claims against selection criteria mentioned above. Alternatively, the selection criteria may be phrased as questions that you will need to answer in detail, for example:

• “Can you describe a time you have successfully worked as part of a team?” (Selection criterion: teamwork skills)
• “What have you gained from your studies in chemistry?” (Selection criterion: knowledge and skills specific to chemistry)
• Why are you applying to work in our consulting department?” (Selection criterion: knowledge of and interest in consulting)

Online applications are commonly used by large organisations and in recruitment for graduate or internship programs.  

A cover letter in which you will address the selection criteria more briefly and in the format of a formal single page letter. Be aware that some organisations require that you write both a cover letter AND a statement against the selection criteria.

Examples of selection criteria

Selection criteria often fall into two main categories: essential and desirable. It is important to address both essential and desirable criteria to maximise your chance of being selected for an interview. Within these two categories, there are different types of criteria that refer to different requirements.

Qualifications

Usually a degree, diploma or other certified training course. Example: ‘A minimum four-year degree in Social Work, Psychology or related discipline.’

These can be technical, discipline-specific or transferable skills .

Technical example: 'Intermediate programming skills, preferably using Python and/or SQL.'

Discipline specific example: 'Sound research skills including the ability to conduct literature reviews and analyse data.'

Transferable example: 'Excellent time management skills including an ability to prioritise tasks and meet deadlines.'

This refers to duties or activities that you have performed before. Remember that experience can be gained through a variety of avenues including volunteering and extracurricular activities.

General example: 'Customer service experience.'

Specific example: 'Experience in arts administration, preferably within a gallery or museum.'

An understanding of a subject area through exposure, study or experience. Example: 'An understanding of marketing principles relevant to the FMCG industry.'

How to address selection criteria

To address selection criteria in a one-page cover letter, see our cover letter tips and template . 

Your responses to the selection criteria in a statement of claims or online application form will be more detailed and contain enough evidence to convince the employer that you meet the job criteria. A simple one- or two-line answer will rarely be sufficient.

The key to writing a strong response lies in identifying examples of instances where you have clearly demonstrated the required competency. Use the STAR formula to construct your answer. About 80% of your answer should focus on the 'Action', describing what you did and how you did it.

Example selection criteria using STAR

Criterion: Demonstrated problem solving skills and initiative.

Situation – where, when, and context of your example.

As the event coordinator for the University’s Science in Media Society, I volunteered to organise a fundraising event for a cancer research facility while in the final year of my Communications and Media Studies degree.

Task – the task or problem to be solved.

Our budget was cut during the preliminary planning and I needed to devise a strategy on how to run the event with only half the funds I was anticipating.

Action – how you solved the problem, fulfilled the task or handled the situation. What did you do and how did you do it, that demonstrates the criterion you are addressing?

In the first instance, I calculated which expenses were critical and could be covered by our current budget. Next, I decided to make up the shortfall by approaching local businesses for sponsorship. I created an online flyer to outline the benefits of getting involved, such as positive publicity and the opportunity to raise their profile with high achieving students, and cold called 36 targeted businesses. To ensure a good attendance at the event I utilised my social media skills to activate a network of potential supporters, and advertise an attractive range of lucky door prizes.

Result – the outcome/s achieved as result of your action/s. Quantify the result where possible.

As a result of my actions I convinced 11 businesses to contribute funds which covered all outstanding expenses. The event attracted over a hundred attendees and raised $5000 for the research facility. I was also subsequently invited by the University’s student association to contribute to a development workshop for new student leaders, in recognition of the skills I had displayed in managing this event.

Tips for addressing selection criteria

• When selecting examples, choose examples that are relevant to the criterion, the employer and the job. Where possible, select more recent examples, and use examples that give you the best opportunity to demonstrate your level of skill.
• For most industries, you can choose examples from a range of different activities such as internships, casual work, volunteering, university projects and extracurricular activities.
• If you are writing a statement of claims against selection criteria as a Word document, list criteria as headings in bold print, and address each criterion in a couple of paragraphs.
• For criteria with more than one part, eg, ‘Effective written and verbal communication skills’, ensure you address each part.
• Quantify your experience or outcomes if you can, eg, ‘three years’ experience in creating monthly budgets using Microsoft Excel’.
• Use action-oriented words, eg, ‘assessed’, ‘implemented’, ‘organised’, and ‘developed’, that reflect the language used in the job description.  
• Where you have extensive relevant experience to draw on, you can start your statement addressing a criterion with a brief summary of that experience and follow with one or two detailed examples.

Register for career skills workshops

How to write a resume.

A clear, tailored and professional resume is essential for any job application. It should aim to convince an employer that your qualifications, work experience and skillset make you a strong match for the job.

How to write a cover letter

A cover letter is your first introduction to a potential employer, so it needs to show that you’re a suitable candidate.

Useful links

• Cracking the Code: How to apply for jobs in the Australian Public Service
• BOM Guide on Addressing Selection Criteria

Interview Questions

Comprehensive Interview Guide: 60+ Professions Explored in Detail

26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication, listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

• Saving the company time or money
• Making the company money
• Pleasing/keeping a customer
• Obtaining new customers
• Solving a safety issue
• Solving a staffing/scheduling issue
• Solving a logistical issue
• Solving a company hiring issue
• Solving a technical/software issue
• Making a process more efficient and faster for the company
• Creating a new business process to make the company more profitable
• Improving the company’s brand/image/reputation
• Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

• How do you handle stress?
• How do you handle conflict?
• Tell me about a time when you failed

About the Author

Read more articles by Biron Clark

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Nurse Selection Criteria + Example Responses

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When it comes to nursing positions, education and experience are important, but they are not the only factors employers take into consideration. Employers also look for certain key selection criteria that demonstrate a candidate’s ability to perform the role effectively. As with any interview, it’s often recommended that you follow the STAR method when provding a response. The STAR method is a structured manner of responding to behavioral-based interview questions by providing the specific Situation, Task, Action, and Result of the particular scenario. This article will go beyond education and experience, and provide insight into the key selection criteria for nursing positions, along with example STAR responses.

1. Communication & Interpersonal Skills

Effective communication and interpersonal skills are critical in the nursing profession. You need to be able to communicate with patients, their families, and other healthcare professionals in a clear and concise manner. Additionally, being able to form strong relationships with others is important in building trust and providing the best care for your patients. Employers will be looking for evidence of your communication and interpersonal skills during the interview.

Example response:

• Situation: During my time working as a nurse in a hospital, I was faced with a patient who was non-verbal and unable to communicate their needs.
• Task: I needed to assess their condition and administer medication.
• Action: I used non-verbal communication techniques, such as gestures and facial expressions, to understand their needs and communicate with them effectively. I also formed a rapport with the patient, by talking to them in a calm and reassuring tone.
• Result: The patient was able to receive the necessary treatment and was much more comfortable with the process. The patient and their family also expressed their gratitude for my compassionate and empathetic approach.

2. Compassion & Empathy

Compassion and empathy are key traits for nurses as they must be able to understand and connect with their patients. This requires an ability to listen, understand, and respond to the emotional and physical needs of patients. Nurses must be able to show compassion and empathy towards their patients and provide comfort and support.

Employers are looking for nurses who can demonstrate their compassion and empathy skills and show that they are able to connect with and understand their patients. They want to see that you have a genuine concern for the well-being of your patients and are able to provide comfort and support. They also want to know that you are able to maintain a professional demeanor and provide care in a respectful and empathetic manner.

By demonstrating your compassion and empathy skills, you show that you are a caring and empathetic nurse who is able to understand and connect with your patients. You also show that you are able to provide comfort and support to your patients, which is essential for providing high-quality patient care. Your compassion and empathy skills demonstrate your commitment to providing patient-centered care and helping your patients feel supported and understood.

• Situation: I was working in a hospice where a patient was in their final stages of life.
• Task: The patient was in a lot of pain and their family was upset and worried.
• Action: I listened to the patient’s concerns and provided comfort and reassurance to both the patient and their family. I also kept in close communication with the patient’s physician to ensure that their pain was managed appropriately.
• Result: The patient was able to pass away peacefully, and the family felt comforted knowing that their loved one was not alone. They also expressed their appreciation for my compassionate and empathetic approach.

3. Teamwork

Nursing is a team-oriented profession, and it is important to be able to work well with others. This involves being able to collaborate with other healthcare professionals, such as physicians and nursing assistants, to provide the best care for your patients. Nurses must be able to work towards a common goal and support their colleagues, while also being able to take initiative and lead when necessary.

Employers are looking for nurses who can demonstrate their teamwork skills and show that they are able to collaborate effectively with others. They want to see that you have a positive attitude, are supportive of your colleagues, and can work well under pressure. They also want to know that you have the ability to take initiative and lead when necessary, as this is essential for providing high-quality patient care.

By demonstrating your teamwork skills, you show that you are a collaborative and supportive nurse who is able to work well with others. You also show that you have the ability to take initiative and lead when necessary, which is essential for providing high-quality patient care. You demonstrate your commitment to teamwork and collaboration, which is essential for ensuring the best outcomes for your patients and the success of the healthcare team.

• Situation: I was working on a busy medical-surgical unit where the staff was stretched thin.
• Task: I needed to ensure that all of my patients received the care they needed in a timely manner.
• Action: I worked closely with my fellow nurses and nursing assistants to prioritize patient care, delegate tasks, and provide support when needed. I also kept open communication with the physician to ensure that everyone was on the same page.
• Result: We were able to provide the best care for our patients and maintain a positive and productive work environment. The unit received positive feedback from patients and their families for our teamwork and collaboration.

4. Quality Improvement

Quality improvement is an essential aspect of the nursing profession as it helps to ensure that patients receive the best care possible. It involves identifying areas for improvement and implementing changes to improve the quality of care. This could include improving patient outcomes, reducing errors, increasing patient satisfaction, or improving efficiency.

Quality improvement requires a systematic approach, collaboration, and an ongoing commitment to continuous improvement. Nurses play a vital role in this process as they are often on the front lines, working with patients and providing care. By being involved in quality improvement initiatives, nurses can make a positive impact on patient outcomes and contribute to the overall success of the healthcare organisation.

Employers will be looking for evidence of your ability to identify areas for improvement, implement changes, and monitor the results during the interview. They want to see that you have a commitment to providing the best care for your patients and are proactive in seeking ways to improve the quality of care.

• Situation: I was working in a hospital where the discharge process was taking longer than it should.
• Task: I needed to find a solution to improve the discharge process for patients.
• Action: I analyzed the current process, identified areas for improvement, and made suggestions for changes. I also collaborated with the rest of the nursing staff and physicians to implement the changes and monitor the results.
• Result: The discharge process was streamlined, and patients were able to be discharged faster, which improved their experience and satisfaction. The hospital also received positive feedback from patients and their families for the improved discharge process.

5. Continuous Professional Development (CPD)

Continuous professional development is important for nurses, as it helps them to stay up-to-date with the latest developments in the field and maintain their competency. Employers are looking for nurses who are committed to their ongoing professional development and have a strong desire to learn and grow in their careers. By demonstrating a commitment to CPD, nurses show that they are dedicated to providing the best care for their patients and are interested in staying current in their field.

• Situation: I was working as a nurse and wanted to further my knowledge in a specific area of nursing.
• Task: I needed to find ways to continue my professional development.
• Action: I researched and attended conferences, workshops, and courses related to my area of interest. I also sought out mentorship opportunities with experienced nurses.
• Result: I was able to expand my knowledge and skills in my area of interest, which helped me provide better care for my patients. I also received recognition from my peers and supervisors for my commitment to continuous professional development.

6. Problem-Solving

Problem-solving is a crucial skill for nurses as they often face complex and challenging situations in their daily work. It requires critical thinking, effective communication, and the ability to identify and analyse problems and find solutions. Nurses must be able to make informed decisions, prioritise tasks, and work effectively under pressure.

Employers are looking for nurses who can demonstrate their problem-solving skills and show that they can handle challenging situations in a calm and effective manner. They want to see that you can think creatively and come up with innovative solutions to problems. They also want to know that you have the ability to make decisions that benefit your patients, your team, and the organisation.

By demonstrating your problem-solving skills, you show that you are a competent nurse who can handle complex and challenging situations and make informed decisions. You also show that you have the ability to think critically and creatively, which is essential for providing high-quality patient care.

• Situation: I was working as a nurse in a busy emergency room where a patient was in critical condition.
• Task: I needed to find a solution to provide the best care for the patient in a limited amount of time.
• Action: I assessed the patient’s condition, gathered relevant information, and considered multiple options for treatment. I then collaborated with the physician to determine the best course of action.
• Result: The patient received the necessary treatment, and their condition stabilized. The patient and their family also expressed their gratitude for my quick thinking and effective problem-solving skills.

7. Legal Understanding

Legal understanding is an important aspect of nursing as nurses must be aware of and adhere to the laws and regulations that govern their practice. This includes understanding the laws and regulations related to patient privacy, informed consent, and medical ethics. Nurses must also be aware of the legal implications of their actions and understand how to handle difficult and complex legal situations.

Employers are looking for nurses who have a good understanding of the laws and regulations that govern their practice and who can demonstrate their ability to apply this knowledge in their daily work. They want to see that you have a commitment to upholding the ethical and legal standards of the nursing profession and are able to make informed decisions that are in line with these standards.

By demonstrating your legal understanding, you show that you are a responsible and ethical nurse who is committed to providing high-quality care to your patients. You also show that you are aware of the laws and regulations that govern your practice and have the ability to handle difficult and complex legal situations in a professional and responsible manner.

• Situation: I was working as a nurse and was faced with a situation where a patient’s privacy was in question.
• Task: I needed to ensure that the patient’s privacy was protected.
• Action: I consulted the relevant laws and regulations, and determined the appropriate course of action. I also kept the patient informed of the situation and their rights.
• Result: The patient’s privacy was protected, and the hospital was able to comply with the relevant laws and regulations. The patient also expressed their appreciation for my understanding of their rights and protection of their privacy.

In conclusion, education and experience are important factors when it comes to nursing positions, but they are not the only factors that employers take into consideration. Employers also look for evidence of key selection criteria such as communication and interpersonal skills, compassion and empathy, teamwork, quality improvement, continuous professional development, problem-solving, and legal knowledge.

It is essential for nursing candidates to understand these criteria and be able to provide examples of how they demonstrate them during the interview. By following the STAR method and being able to articulate your experiences and accomplishments, you can show the interviewer that you possess the skills and qualities necessary for a successful nursing career.

So, when preparing for a nursing interview , take the time to reflect on your experiences and think about how you can demonstrate these key selection criteria. Show the interviewer that you are a well-rounded and competent nurse who is committed to providing the best care for your patients. Good luck!

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Book a free 15-minute phone call with an APS Career Coach

Key insights into the government selection criteria, aps selection criteria, introduction.

The Australian Public Service (APS) was formally established on 1 January 1901 , the same day that Australia became a federation. However, its roots can be traced back to the colonial public services that existed before the Federation.

The Australian Public Service (APS) is the largest employer in Australia, with over 159,469 employees working across a range of departments and agencies. Working in the public service offers a rewarding career path, but the selection process is rigorous, with candidates required to meet specific selection criteria.

Having served as members of selection panels, we understand the importance of addressing the Key Selection Criteria when applying for Australian Public Service jobs. Regardless of your qualifications or experience, failing to adequately meet these criteria will likely disqualify you from consideration. The Government’s commitment to Procedural Fairness means that recruitment processes must be strictly objective and based on predetermined criteria. Your Key Selection Criteria responses, along with your CV and interview, form the three legs of the stool that support your job application. Ensure you meet the minimum requirements in each area to succeed.

What are Selection Criteria

Selection criteria are used to determine if a candidate has the necessary skills, knowledge, and experience to perform the job. They are used to assess candidates at different stages of the recruitment process, including application screening, shortlisting, and interviews. Meeting the selection criteria is essential if you want to succeed in your application for a public service job.

a. Definition of Selection Criteria

Selection criteria are a set of requirements or qualifications that an employer specifies when advertising a job vacancy. They are the essential skills, knowledge, abilities, qualifications, and experience that an employer is looking for in a candidate to perform the duties of a particular job effectively.

b. Types of Selection Criteria

Selection criteria can be broad or specific, depending on the nature of the job and the needs of the employer. They may include criteria such as 

• Communication and Interpersonal Skills
• Problem Solving and Analytical Skills
• Organisational and Time Management Skills
• Teamwork and Collaboration
• Governance and Compliance
• Strategic Thinking and Planning
• Personal Drive and Integrity
• Proven Ability to Manage Projects.

Candidates are usually required to address each selection criterion in their job application by providing examples of how they meet the criterion based on their past experience and achievements.

c. Importance of Selection Criteria in the Recruitment Process

Selection criteria are used by employers to identify the most suitable candidates for a job and to ensure that the recruitment process is transparent, fair, and merit-based. They help to ensure that candidates are assessed based on their ability to perform the job rather than subjective factors such as personal connections or bias.

How to write selection criteria for government jobs

Guide to tackle selection criteria.

Let’s struggle no more with selection criteria. This guide offers practical tips to help you tackle selection criteria with confidence.”

1. Communication and Interpersonal Skills

Communication and interpersonal skills are essential in public service, where employees need to engage with a diverse range of stakeholders, including colleagues, clients, and the public. Communication skills refer to the ability to convey information effectively, while interpersonal skills refer to the ability to build relationships and work collaboratively with others.

To demonstrate high-level communication and interpersonal skills in the selection criteria, candidates should provide examples of their ability to communicate with influence, both verbally and in writing. 

Examples of Communication and Interpersonal Skills

Examples of communication and interpersonal skills could include:

• Convincing a team to adopt a new approach to a problem
• Presenting a complex issue to a non-technical audience
• Providing feedback to a colleague in a constructive and supportive way
• Building rapport with a client during a difficult conversation
• Collaborating with stakeholders to develop a shared understanding of a problem

Case Studies and Scenario

Case Study: A team member continuously interrupts and talks over others during team meetings, causing frustration and communication breakdown. The team leader implements a plan to improve active listening skills and encourages open communication to address the issue.

Scenario: A customer service representative receives a call from an angry customer who has been waiting on hold for a long time. The representative uses active listening and empathy skills to de-escalate the situation and resolve the issue, leaving the customer satisfied with the service provided.

Tips for Communication and interpersonal skills

Tips for improving communication and interpersonal skills include:

• Active listening to understand other people’s perspectives
• Using clear and concise language to convey information
• Adapting communication style to suit the audience and context
• Building rapport through effective body language and eye contact
• Providing constructive feedback that focuses on behaviour, not personality

2. Problem Solving and Analytical Skills

Problem solving and analytical skills are essential in public service, where employees need to identify and solve complex problems in a variety of contexts. Problem-solving skills refer to the ability to identify, analyse and evaluate problems and develop effective solutions, while analytical skills refer to the ability to interpret and use data to inform decision-making.

To demonstrate high-level problem-solving and analytical skills in the selection criteria, candidates should provide examples of their ability to apply clinical knowledge and clinical problem-solving abilities. 

Examples of Problem Solving and Analytical Skills

Examples Problem solving and analytical skills could include:

• Developing a risk management strategy to address a complex issue
• Using data analysis to identify patterns and trends in a particular issue
• Identifying the root cause of a problem and developing effective solutions
• Anticipating potential problems and developing contingency plans

Case Studies and Scenarios

Case Study: A software company’s new product launch is delayed due to a critical bug. The development team collaborates with the testing team to quickly identify and resolve the issue, ensuring the product launch stays on schedule.

Scenario: An accounting firm needs to reduce expenses without affecting the quality of service. The team brainstorms ideas to cut costs while maintaining the same level of efficiency and productivity, resulting in a successful cost-cutting strategy.

Tips for Problem Solving and Analytical Skills

Tips for improving problem solving and analytical skills include:

• Breaking down complex problems into smaller, more manageable parts
• Using data to inform decision making and problem solving
• Working collaboratively with others to develop effective solutions
• Being open to feedback

3. Organisational and Time Management Skills

Organisational and time management skills are crucial for success in the Australian Public Service. These skills are necessary for managing complex tasks, meeting deadlines, and prioritising competing demands. Below are some examples, case studies, scenarios, and tips to demonstrate the importance of organisational and time management skills in the public service context.

Examples of Organisational and Time Management Skills

Examples of Organisational and time management skills could include:

• Creating a work plan with clear objectives, timelines and deliverables
• Using technology to stay organised, such as a calendar, task list or project management tool
• Prioritising tasks based on importance and urgency
• Allocating resources effectively to ensure maximum efficiency
• Maintaining accurate and up-to-date records of work progress and outcomes

Case Studies

• A government department is responsible for implementing a new policy initiative. The project requires significant coordination between different stakeholders and departments. The project manager uses effective time management skills to set realistic timelines, establish clear communication channels, and monitor progress. As a result, the project is completed on time and within budget.
• An employee is responsible for managing a high volume of emails, phone calls, and meetings. The employee uses organisational skills to categorise and prioritise these tasks, ensuring that urgent matters are addressed promptly. The employee also uses time management skills to allocate sufficient time for important tasks and to minimise time spent on non-essential activities.
• A public servant is responsible for managing multiple tasks and deadlines. The servant uses organisational skills to categorise tasks based on their level of importance and urgency. The servant also uses time management skills to allocate sufficient time for each task and to avoid over committing.
• A public servant is required to attend several meetings throughout the day. The servant uses time management skills to allocate sufficient time for each meeting, prepare relevant materials in advance, and follow up on action items.

Tips for Organisational and Time Management Skills

Tips for improving Organisational and time management skills include:

• Use a planner or calendar to track deadlines and appointments
• Break down large projects into smaller, manageable tasks
• Set realistic timelines for completing tasks
• Prioritise tasks based on importance and urgency
• Minimise distractions and interruptions while working on important tasks

By improving these skills, public servants can enhance their productivity, reduce stress, and achieve their goals more effectively.

4. Teamwork and Collaboration

Effective teamwork and collaboration skills are critical in public service as it is a sector that relies heavily on cooperation and coordination among employees to achieve its goals. The selection criteria for teamwork and collaboration skills assess the ability of a candidate to work efficiently as part of a team, to support and encourage team members, to manage conflict constructively, and to liaise with clients effectively in a team environment.

Examples of Teamwork and Collaboration

Examples of teamwork and collaboration in the selection criteria could include:

• Led a cross-functional team to develop and implement a new HR policy, incorporating feedback from multiple departments to ensure successful adoption and compliance.
• Collaborated with a team of researchers to analyse and interpret data from a large-scale study, leveraging each team member’s expertise to identify key findings and conclusions.
• Coordinated with external vendors and internal teams to execute a successful product launch, ensuring all deliverables were met on time and within budget.
• Facilitated regular team meetings and workshops to foster collaboration and ideation, resulting in several successful new product ideas and process improvements.
• Worked closely with a client to develop a customised solution to meet their specific needs, collaborating with colleagues across multiple departments to ensure seamless execution and customer satisfaction.

Case Study: A team of engineers collaborated to design and build a new bridge. They worked together to ensure the bridge was safe, functional, and aesthetically pleasing. Through effective communication and cooperation, they completed the project on time and within budget.

Scenario: A marketing team worked together to launch a new product. They conducted market research, developed a marketing strategy, and created advertising materials. By collaborating and utilising each team member’s strengths, they successfully launched the product and increased sales.

Tips for Demonstrating Teamwork and Collaboration

Tips for improving demonstrating teamwork and collaboration could include :

• Use specific examples from your past experiences where you worked collaboratively with others to achieve a goal.
• Highlight your specific contributions to the project or initiative and the role you played in ensuring the success of the team.
• Emphasise your communication and interpersonal skills, including how you liaised with team members, clients, or stakeholders.
• Highlight your ability to adapt to different working styles and personalities and work towards a common goal despite differences in opinions or perspectives.
• Discuss any challenges or obstacles that you faced while working in a team environment and how you overcame them.
• Highlight any leadership or mentoring roles you have taken on within a team and how you supported and motivated team members to achieve the team’s goals.

5. Governance and Compliance

Governance and compliance are critical skills for public servants in the Australian Public Service. These skills involve ensuring that government policies and regulations are adhered to and that public resources are used effectively and efficiently. Below are some examples, case studies, scenarios, and tips to demonstrate the importance of governance and compliance in the public service context.

Examples of Governance and Compliance

Examples of Governance and compliance skills could include:

• Understanding and applying relevant legislation, policies, and regulations
• Conducting risk assessments and implementing appropriate controls
• Ensuring transparency and accountability in decision-making processes
• Implementing measures to prevent fraud, corruption, and other forms of misconduct
• Maintaining accurate and up-to-date records of government activities
• A government department is responsible for managing public funds for a large-scale infrastructure project. The department uses governance and compliance skills to ensure that the funds are used effectively and efficiently, with appropriate controls in place to prevent fraud and misuse of funds.
• A public servant is responsible for implementing a new government policy. The servant uses governance and compliance skills to ensure that the policy aligns with relevant legislation and regulations, that stakeholders are consulted, and that the policy is implemented in a transparent and accountable manner.
• A public servant is presented with a conflict of interest in their role. The servant uses governance and compliance skills to identify and disclose the conflict, and to implement appropriate measures to mitigate any risks.
• A public servant is responsible for managing sensitive information. The servant uses governance and compliance skills to ensure that the information is handled securely and that appropriate controls are in place to prevent unauthorised access or disclosure.

Tips for Governance and Compliance

Tips for improving Governance and compliance skills include:

• Stay up-to-date with relevant legislation, policies, and regulations
• Conduct regular risk assessments to identify potential vulnerabilities
• Maintain transparency and accountability in decision-making processes
• Implement appropriate controls to prevent fraud, corruption, and other forms of misconduct
• Seek advice from experts or colleagues where appropriate

By enhancing these skills, public servants can enhance their credibility, improve their decision-making processes, and contribute to the overall success of their organisation.

6. Strategic Thinking and Planning

Strategic thinking and planning are essential skills for public servants in the Australian Public Service. These skills involve the ability to analyse complex situations, identify opportunities and risks, and develop effective strategies to achieve organisational objectives. Below are some examples, case studies, scenarios, and tips to demonstrate the importance of strategic thinking and planning in the public service context.

Examples of Strategic Thinking and Planning

Examples of Strategic thinking and planning skills could include:

• Conducting environmental scans and trend analysis to identify emerging issues and opportunities
• Developing strategic plans and frameworks to guide decision-making and resource allocation
• Analysing data and information to inform evidence-based decision-making
• Building partnerships and collaboration with stakeholders to achieve shared goals
• Aligning organisational objectives with government priorities and community needs
• A government department is responsible for addressing a complex policy issue. The department uses strategic thinking and planning skills to analyse the issue, identify key stakeholders, and develop a comprehensive strategy that involves partnerships with stakeholders and evidence-based decision-making.
• A public servant is responsible for managing a complex project that involves multiple stakeholders and competing priorities. The servant uses strategic thinking and planning skills to develop a project plan that includes clear objectives, timelines, and resource allocation, and involves regular monitoring and evaluation.
• A public servant is presented with a new policy issue that requires a strategic response. The servant uses strategic thinking and planning skills to analyse the issue, identify key stakeholders, and develop a comprehensive strategy that involves evidence-based decision-making and collaboration with stakeholders.
• A public servant is responsible for managing a crisis situation. The servant uses strategic thinking and planning skills to develop a crisis management plan that involves clear communication channels, resource allocation, and monitoring and evaluation.

Tips for Strategic Thinking and Planning

Tips for improving Strategic thinking and planning skills include:

• Stay up-to-date with government priorities, policies, and community needs
• Conduct regular environmental scans and trend analysis to identify emerging issues and opportunities
• Use data and information to inform evidence-based decision-making
• Build partnerships and collaboration with stakeholders to achieve shared goals
• Regularly monitor and evaluate strategies and plans to ensure effectiveness

By mastering these skills, public servants can enhance their decision-making processes, improve their performance, and contribute to the overall success of their organisation.

7. Personal Drive and Integrity

Personal drive and integrity are critical qualities for public servants in the Australian Public Service. These qualities involve the ability to demonstrate a strong work ethic, a commitment to ethical behaviour, and a dedication to achieving high standards of performance. Below are some examples, case studies, scenarios, and tips to demonstrate the importance of personal drive and integrity in the public service context.

Examples of Personal Drive and Integrity

Examples of Personal drive and integrity skills could include:

• Demonstrating initiative and a willingness to take on new challenges
• Maintaining high ethical standards and adhering to the APS code of conduct
• Demonstrating a commitment to ongoing learning and development
• Taking responsibility for one’s own performance and professional development
• Demonstrating a strong commitment to achieving organisational objectives
• A public servant is responsible for managing a complex project. The servant demonstrates personal drive and integrity by taking initiative, adhering to ethical standards, and working collaboratively with stakeholders to achieve project objectives.
• A public servant is presented with an ethical dilemma. The servant demonstrates personal drive and integrity by seeking advice, taking appropriate action, and disclosing the issue where required.
• A public servant is responsible for managing a team. The servant demonstrates personal drive and integrity by setting clear expectations, providing support and feedback, and taking responsibility for team performance.
• A public servant is faced with a challenging work situation. The servant demonstrates personal drive and integrity by seeking advice, taking a proactive approach to finding solutions and demonstrating a commitment to achieving high standards of performance.

Tips for Personal Drive and Integrity

Tips for improving Personal Drive and Integrity skills include:

• Maintain high ethical standards and adhere to the APS code of conduct
• Take responsibility for one’s own performance and professional development
• Seek out new challenges and opportunities for learning and development
• Demonstrate a commitment to achieving organisational objectives
• Communicate openly and transparently with colleagues and stakeholders

By demonstrating personal drive and integrity, public servants can enhance their credibility, improve their performance, and contribute to a positive organisational culture.

8. Proven Ability To Manage Projects (Project Management)

The ability to manage projects effectively is a critical skill required in many roles within the Australian Public Service. This involves managing resources, time, and people to achieve project objectives. Below are some examples, case studies, scenarios, and tips to demonstrate the importance of a proven ability to manage projects in the public service context.

Examples of Managing Projects Effectively

Examples of Project Management skills could include:

• Developing and implementing project plans, timelines, and budgets
• Allocating resources effectively to achieve project objectives
• Identifying and managing project risks
• Engaging stakeholders and managing project communications
• Monitoring project progress and adjusting plans as required
• A public servant is responsible for delivering a new government program. The servant demonstrates a proven ability to manage projects by developing and implementing a detailed project plan, engaging stakeholders, and effectively allocating resources to achieve project objectives.
• A public servant is responsible for delivering a major infrastructure project. The servant demonstrates a proven ability to manage projects by identifying and managing project risks, monitoring progress, and adjusting plans as required to keep the project on track.
• A public servant is responsible for managing a complex project with multiple stakeholders. The servant demonstrates a proven ability to manage projects by engaging stakeholders, managing project communications, and effectively allocating resources to achieve project objectives.
• A public servant is faced with unexpected challenges during a project. The servant demonstrates a proven ability to manage projects by identifying and managing project risks, adjusting plans as required, and communicating openly and transparently with stakeholders.

Tips for Project Management

Tips for Project Management skills include:

• Develop a detailed project plan with clear objectives, timelines, and budgets
• Allocate resources effectively to achieve project objectives
• Identify and manage project risks to avoid or mitigate potential issues
• Engage stakeholders and manage project communications effectively
• Monitor project progress and adjust plans as required

The ability to manage projects effectively or Project Management is a critical skill required for public servants in the Australian Public Service. The examples, case studies, scenarios, and tips outlined above demonstrate the importance of this skill in achieving project objectives, managing resources effectively, and engaging stakeholders. By demonstrating a proven ability to manage projects, public servants can enhance their credibility, improve their performance, and contribute to the overall success of the organisation.

Conclusion:

 The Australian Public Service offers exciting and rewarding career opportunities for individuals with the right skills and experience. Meeting the selection criteria is critical to securing a role in the public service, and this guide has provided a comprehensive overview of the key skills and competencies required for success.

By understanding the selection criteria and how to demonstrate these skills in the application process, candidates can increase their chances of securing a role in the public service.

Ultimately, the public service plays a vital role in serving the community, and it is essential that it operates with the highest level of integrity, professionalism, and ethical conduct. By developing and improving the skills outlined in this guide, candidates can contribute to this important work and make a positive difference in the lives of Australians.

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Selection Criteria

Any example demonstrates many skills.

An approach to selection criteria is to use the STAR model – Situation, Task, Action, Result. One of the limitations of this approach is that one example is used to demonstrate one area of skill. In explaining the situation, other skills may be overlooked. In reality, any example demonstrates multiple skills.

Take an example of problem solving. A problem is a situation that is unsatisfactory and causes difficulties for people. It can be a puzzle, needing logical thought to solve.

Let’s supposing you are writing about solving an IT problem. Or perhaps it is an error in some financial records that needs solving. Or maybe it’s a problem about how to meet a deadline when there seems to be too many things to do and not enough people.

In order to solve any of these problems a range of skills could potentially be used:

• Analytical thinking to work out what the problem actually is.
• Research skills to find out how to solve the problem.
• Information sharing skills to explain to someone else what the problem is.
• Interpersonal skills to understand the problem.
• Customer service skills to help someone else know how fixing the problem is progressing.
• Writing skills to explain to a technician what the problem is.
• Decision-making skills to determine what option to choose to fix the problem.
• Negotiation skills to win someone’s cooperation who is central to fixing the problem.
• Facilitation skills to brainstorm with a team what could be causing the problem.
• Coaching skills to help build someone else’s skills who is involved in this problem.
• Teamwork skills to divide up the work and help each other out to meet the deadline and get the work done.
• Self-management skills in deciding priorities and meeting deadlines.

Two ideas flow from this analysis.

When keeping records of examples to use as evidence, capture the full range of skills used in the example. While you may think it relates to a particular skill, this may narrow your perspective. There may be a core skill, and there are bound to be others used to support that skill.

When writing about any example, use skill-based language when talking about what action you took. For example, “To solving this problem I researched …. and analysed ….. Following my negotiations with …. I established three options, only one of which would satisfy the customer. To implement this solution I selected a three-person team and provided coaching so that ….”

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Selection Criteria Response: Nursing Examples

In this post, 1. effective communication and interpersonal skills, 2. teamwork skills, 3. problem solving skills.

In this post Show

You will often be expected to respond to key selection criteria when applying for nursing jobs. Here are 3 examples to get you started.

While it might feel like your cover letter and resume should suffice when you’re submitting a job application, sometimes your recruiter expects a little more, depending on the field of work you’re in.

If you’re working in nursing, you’re often expected to respond to some key selection criteria in the application process.

This is an excellent opportunity to make your application stand out by matching your real-life experiences to your resume.

Here are some selection criteria examples for a registered nurse application in Australia, along with some answer examples to help you out:

Effective communication skills are essential for nursing. Show the recruiter that you’re good with people by explaining your methods, and reiterating your relevant skills.

Throughout my career in nursing care, I have proven my robust verbal communication skills when interacting one-on-one with my patients or their partners/spouses. I can effectively communicate medical terminology in digestible terms, making outcomes easier to understand by clearly indicating what any new information will mean for their overall diagnosis. I have also proven to be an effective communicator in group settings, with my patients’ larger family groups. One of my techniques is to direct my speech and eye contact between both my patient and their loved ones, to ensure that everyone feels included in the conversation. I know that I need to be conscious of the emotional impacts of what I am communicating to the group since health concerns often come hand-in-hand with hardship.

Teamwork is essential in any workplace, but especially in a hospital environment where you work with others every day. In your response to this prompt, don’t just exemplify your ability to work collaboratively – you should also prove that you’re a great team leader.

In my five years working at the Royal Melbourne Hospital as a registered nurse, I did a lot of shift work, meaning that I would not always be working with the same team. Through this experience, I thoroughly developed my teamwork skills and proved to be very adaptable as a team member. My team members were different every shift, but the outcomes of my work remained consistent, as a result of my effective interpersonal skills. I can slot into any working team and adapt my methods accordingly. Towards the end of my time at the RMH, I was occasionally rostered on with several junior staff members, meaning that I would have to step into a senior position and delegate tasks accordingly. My ability to perform as a team member or as a team leader, depending on the circumstances is one of my strongest assets.

In a nursing environment, you’re faced with new problems every day and need to be able to think on your feet, with an ability to act quickly. Provide examples of your skills in this area in your response.

When I first began my career in nursing, I primarily worked in aged care. A majority of my patients were living with degenerative brain conditions like Alzheimer’s disease. This meant that new problems arose all the time if a patient wandered off and got lost or was otherwise confused, having forgotten something significant. Patients would be lucid one second, and then stubborn and disoriented the next. This meant that I had to adapt to new circumstances quickly and efficiently, addressing new concerns every moment. It was also essential that while I solved each problem, that I had to remain calm and conscious of the patient’s vulnerability.

Overall, your key selection criteria response should come from your own real-life experience. Tailor your responses to the keywords of the position description, and try to use specific examples. Prove that your real experiences have earned you the skillset you have today.

How to Write Key Selection Criteria [+Templates]

Our Key Selection Criteria Hub can help you write the best possible answer that highlights your skillset to a potential employer.

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